Get User Management and Customization Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

The Volkswagen ID provides personal access to the digital world of Volkswagen. The Volkswagen ID enables you to log into

Volkswagen apps and websites.

You need a Volkswagen ID in order to use the services. You can register for the Volkswagen ID via myVolkswagen or via the Volkswagen

app, referred to below as app.

Registering via myVolkswagen

1. Open www.myvolkswagen.net.

2. Create a user account in the Login or register area.

3. Follow the instructions on the screen.

Registering via the app

1. Install the app.

2. Follow the instructions in the app.

You can change or delete your user and login data. Any changes to your login details will simultaneously also apply to the all other

Volkswagen systems that use the Volkswagen ID.

Changing user data via myVolkswagen

1. In the myVolkswagen customer area, open Profile & settings and open one of the following areas:

—Volkswagen ID.

—Privacy settings and consents.

2. Click on Volkswagen ID Adapt data.

3. Change and save the user data.

4. If necessary, adapt and save the information in the Privacy settings and consents area.

Deleting user data via myVolkswagen

1. In the myVolkswagen customer area, click on Profile & settings Volkswagen ID Delete data.

Your data will be deleted. Your Volkswagen ID will not be deleted.

The identity of the primary user must be confirmed in order to use security-relevant services. You can provide proof of identity either

personally at an authorised Volkswagen repairer or through Volkswagen Ident directly in the Volkswagen app.

1. When a message about the identity check is displayed upon using a security-relevant service for the first time, observe the

information and tap Start.

2. Have your identity document ready.

3. Follow the instructions on the screen.

A message confirms that the identity check has been performed successfully.

After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by

entering the 17-character vehicle identification number (VIN). You will be prompted to do so when creating your user account. As

soon as your vehicle has been added to your user account, you can activate mobile online services.

Adding additional vehicles via myVolkswagen

1. Under myVolkswagen, go to My vehicles & products and click on Add vehicle.

2. Enter and confirm the vehicle identification number (VIN).

The added vehicle is listed in the vehicle overview.

You can add further vehicles in the same way via myVolkswagen.

Adding additional vehicles via the app

1. Launch the app and open the vehicle overview.

2. To add another vehicle, tap

.

3. Enter or scan the VIN and confirm.

The added vehicle is listed in the vehicle overview.

Removing a vehicle via the app or myVolkswagen

If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent to resetting the

user management to the factory settings. All users will be deleted in the vehicle and will lose the rights assigned to their

respective role to use mobile online services.

1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.

Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security

level to protect security-relevant services from unauthorised access.

The security PIN, S-PIN, is a multi-digit number sequence that can be freely selected during the registration process for mobile online

services.

When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as

strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.

Setting the S-PIN via myVolkswagen and via the app

Before you define or change the S-PIN, you must have added your vehicle to your user account.

—During the registration process in myVolkswagen or in the app, you will be asked to define the S-PIN in your user account.

The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.

Changing the S-PIN via myVolkswagen and via the app

To change the S-PIN, you must enter and confirm both the previous and new S-PIN.

—In myVolkswagen, you can change the S-PIN in your user account.

Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products.

—In the app, you can change the S-PIN in your user profile.

If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.

Various information sources are available to get help on the functions or operation of individual services.

Help via myVolkswagen or the app

Depending on country, information on registration, individual services and frequently asked questions (FAQ) is available in the Help &

Contact area under Help for apps and digital services.

It is possible to create user accounts for different vehicle users in your vehicle. This allows personalised vehicle settings, e.g. for the

air conditioning system, to be saved in a user account.

User selection after switching on the ignition

If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can

choose a user account in this welcome menu. If the selected user account has been protected with an S-PIN, the S-PIN must be

entered.

To avoid being asked for your S-PIN when selecting a user account, you can activate the Remember S-PIN option. However, remember

that third parties can then access your personal data.

The settings stored in the user profile will be loaded in the vehicle as soon as a user has been selected.

Opening user management

1. Tap Users in the app overview or in the top display bar.

The following user roles are available for user accounts:

Primary user

—The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle (e.g. a lessee or company car driver). Only the primary user is authorised to order and activate services for a specific vehicle.

—There is only one primary user per vehicle. If a new primary user legitimises themselves for the vehicle, the previous primary user will

automatically lose their user role. The previous primary user will be informed about this.

Guest users

—The “guest user” role is intended for all other vehicle users who do not have the “primary user” role but who want to save vehicle

settings in a personal user account. Like the primary user, the guest user can also use mobile online services in the vehicle. Use of

the mobile online services in the app is possible with restrictions for the guest user.

Guest

—The “Guest” user account is a non person-specific account that exists locally in the vehicle and cannot be synchronised with the

server. The “Guest” user account is intended for anonymous users. These are persons who have access to the vehicle but do not log

in. This user account exists once and cannot be deleted. If the “Guest” user account is activated in the vehicle, e.g. by deleting a

currently selected user account, all users who are logged in on the vehicle are temporarily logged out. The current vehicle settings

are saved in the “Guest” user account and are kept until a person-specific user account is selected again.

To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.

Users have not yet been created in the vehicle

The first user created in the vehicle becomes the vehicle’s primary user.

1. Switch on the ignition.

2. Tap Login.

The Connect to Volkswagen in just a few steps menu is opened.

3. Tap Login again.

4. Scan the QR code® and follow the instructions in the app and on the Infotainment system.

When registering a new user, you will be prompted to create an S-PIN. For further information, please refer to (→ S-PIN).

5. Log in using the displayed QR code® or alternatively by means of Log in with e-mail.

The user is displayed in the user management area as the primary user as soon as login has been completed successfully.

Users already exist in the vehicle

1. Switch on the ignition.

2. Tap Change users

.

open the app overview and tap Users Other

.

The Connect to Volkswagen in just a few steps menu is opened.

3. Tap Login.

4. Scan the QR code® and follow the instructions in the app and on the Infotainment system.

5. Log in using the displayed QR code® or alternatively by means of Log in with e-mail.

The user is displayed in the user management area as soon as login has been completed successfully.

The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle (e.g. a lessee or company car driver). The first user who logs into the vehicle becomes the vehicle’s primary user. There is only

one primary user per vehicle.

A mobile telephone that supports scanning of QR codes® is helpful for becoming the primary user.

1. Follow the instructions in the chapter (→ Manage users).

2. Optional: provide proof of authorisation (→ Volkswagen Ident process). This is necessary only if security-relevant services are to

be activated.

After successful registration, you are the primary user of the vehicle. The services are activated.

Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or

online via myVolkswagen.

As the default setting, your user profile is protected against unauthorised changes by an S-PIN. Your user profile is no longer protected

if you have activated the Save S-PIN function in the welcome menu. If you want to protect your user profile with an S-PIN again, you

can activate the S-PIN. Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you

must enter your S-PIN each time before starting a journey.

1. Tap Users

Login details.

2. Activate Protect user account with S-PIN.

Deleting the primary user

If you sell your vehicle or transfer the services to another user, you should reset the Infotainment system to the factory settings. This

will also delete the vehicle’s primary user and the service-specific data that is stored in the vehicle.

When you restore the system to factory settings, a pop-up window appears in the Infotainment system asking whether you also want

to reset the primary user. Carrying out this function will delete the link between the primary user and the services in the relevant

vehicle. Resetting the Infotainment system to the factory settings permanently deletes entries, settings and the stored data according

to the selection you make.

The primary user can delete their own user account. All existing users are then deleted and the Infotainment system is reset to

the factory settings. The primary user can also delete all other users apart from the guest user. The active user can delete their

own account or reset the system to the factory settings. All existing users apart from the guest user are deleted when the

system is reset to the factory settings.

1. In the app overview, tap

Restore factory settings.

tap Users Delete active user Factory settings.

Deletion of users by the primary user

Only the primary user is authorised to delete other users.

Proceed as follows to delete other users:

1. Tap Users

.

Users that can be deleted are marked with

2. Tap on the user that is to be deleted.

The selected user is deleted.

.

All vehicle settings are saved in the “Guest” user role.

3. Tap to return to the user management area again.

Deleting the active user

The logged-in user can delete their own user account.

The data is only deleted from the vehicle when the user account is deleted. The associated Volkswagen ID continues to exist

and can be loaded in the vehicle again by means of the login process.

1. Tap Users

Delete active user Delete.

The logged-in user is deleted.

Where is my user account?

If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it

has been deleted. Log into the vehicle again (→ Manage users).

I have forgotten my S-PIN

If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.

Using the “Privacy settings” function, it is possible to allow or prevent data transfer between the vehicle and internet in several

levels.

Please note that every vehicle user can adjust individual settings in the “Privacy settings” function. These settings may be different

from those preferred by the vehicle keeper.

If data transfer is restricted, online vehicle functions such as updates cannot be executed.

The restrictions also apply to new online vehicle functions that are provided for the vehicle in future.

Data transfer by mobile devices and communication by these devices with the vehicle or legally required services, such as the

legally required eCall Emergency System, cannot be suppressed or deactivated by settings made for the “Privacy settings”

function.

Connection to the Internet – Display

Depending on the selected status, the following symbols are shown in the top display bar of the Infotainment system:

Offline mode:

Your vehicle is offline. The mobile online services are not available.

Online mode (currently no connection):

Online mode is selected but it is not currently possible to connect to the internet.

Online mode:

Your vehicle can transmit and receive data for activated online services.

Online mode with location data:

Your vehicle is in online mode and can transmit additional location data for use of other activated online services.

Online mode with signal strength display:

Your vehicle is connected to the internet with the displayed mobile radio standard and signal strength.

Offline mode – V2X technology active.

Your vehicle is in offline mode and is continuing to transmit data via the “V2X technology” function (→ V2X technology).

There is no signal strength display in offline mode and in the event of faults in the eSIM card.

Even if offline mode is activated, online mode can be activated briefly by services that are security-relevant and legally

required.

No mobile online services are activated and no data of these services is transmitted during this time. Offline mode will be reactivated

and the eSIM card deactivated again after successful transfer of the security-relevant or legally required data.

Opening the Privacy settings and services menu

1. Switch on the ignition.

The set “Privacy settings” mode is displayed on the Infotainment system.

2. In the app overview, tap

Privacy and services.

Selecting online or offline mode

1. Open the Privacy settings and services menu.

2. Activate Vehicle/Usage data in the menu with the same name.

Depending on the mode, either or will be displayed.

Effects of offline mode

—All services are deactivated and do not send any data.

—The eSIM card is deactivated.

All vehicle functions that require an online connection are deactivated.

—It is not possible to update information and data stored in the control units, e.g. emergency call numbers, when in offline mode.

Out-of-date information and data can restrict functions and services or mean that they are not available.

—It is not possible to display the signal strength of the eSIM card.

Legally required services cannot be deactivated and still transmit data.

Effects of online mode

—All services can transmit and receive data depending on their settings in the user account.

—The eSIM card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—It is possible to display the signal strength of the eSIM card.

Selecting online mode with location data

1. Open the Privacy settings and services menu.

2. Activate Send location data in the menu with the same name.

is displayed.

Effects of online mode with location data

—All services can transmit and receive data depending on their settings in the user account.

—The primary user can access the parking position of the vehicle via the myVolkswagen customer area or the app.

—The eSIM card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—It is possible to display the signal strength of the eSIM card.

The following functions are available for deactivating and activating the services:

—Blocking or allowing data transfer by means of the privacy settings (→ Privacy settings).

—Individual activation and deactivation via myVolkswagen or in the app.

The respective services can be run again only after the corresponding deactivation is cancelled.

In Europe, further information is available online at:

https://connect.volkswagen.com

If you deactivate all services individually, the control unit with embedded eSIM card can still transmit data.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated (e.g. “eCall

Emergency System”).

The personalisation function allows personalised vehicle settings, e.g. for the air conditioning system, to be saved in a user account.

User identification takes place when logging into the Infotainment system. Changes to the settings are assigned to the user account

active in the vehicle and are automatically saved online in the user account via an existing internet connection.

Opening the configuration wizard for personalised vehicle settings

1. In the app overview, tap

Configuration Configuration wizard.

The vehicle functions that can be configured depend on the equipment level.

The following functions can be personalised:

—Wiper settings.

—Seat and mirror settings.

—Switch-on times for dipped beam and settings for convenience turn signal.

— Air conditioning system settings.

—Driving data display and selection of displays in the digital instrument cluster.

—Selected settings of driver assist systems.

—Selected Infotainment system settings, e.g. radio station.

Depending on equipment and country, the vehicle has an online personalisation function. With online personalisation, vehicle settings

changed in the vehicle are automatically assigned to the active user account and are stored online on a cyclical basis. The vehicle

settings are also automatically synchronised with the data stored online in the following situations when an Internet connection has

been established:

—When the ignition and Infotainment system are switched on: synchronises all user accounts stored in the vehicle that have recently

been used.

—When switching to another user account: synchronises the newly activated user account and the user account that has now been

deactivated.

—At the end of the journey and when the ignition is switched off: synchronises the last active user account.

You can also start the synchronisation manually in the user management menu, for example if automatic synchronisation fails when

logging in. Synchronisation cannot take place automatically if the online status of the vehicle is impaired, e.g. in underground garages,

or if you have activated offline mode.

Manual synchronisation is possible only once in each driving cycle.

If an inactive user account is active in another vehicle and settings are synchronised from there, these settings are also

transferred to your vehicle and assigned to the corresponding user account.

The In-Car Shop offers you the possibility of renewing or purchasing the following online services or functions directly in the vehicle:

— Activate additional functions (upgrades) for your vehicle .

—Extend the contract term of online services.

—Purchase and download apps, update the apps purchased in the In-Car Shop and delete the apps again.

—Depending on country and equipment: purchase data plans.

In addition, you can select the country and the language for the In-Car Shop under

vary depending on selected country.

. The products offered and their availability

App update

When updates are available for apps, you will be notified via a pop-up window. You can perform the updates immediately or at

a later time in the app overview under App Updates or in the In-Car Shop. There you will also receive information on other

possible updates. If you want to update the apps downloaded from the In-Car Shop, you must log in as the primary user.

With Upgrades, the vehicle can be permanently or temporarily extended by new functions.

Functions

Depending on the vehicle model, you can permanently or temporarily activate convenience and Infotainment system functions and

also driver assist systems for a fee.

Activation of functions depends on the country and vehicle.

Some Infotainment systems contain a list of activated functions.

Activated functions are not linked to the duration of the user account.

Inform the user or buyer about permanently activated and time-limited functions when renting or selling the vehicle.

WARNING

Activating functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the

driver is distracted.

● Only activate functions when the vehicle is stationary.

● Drive with your full attention and with responsibility.

If the required hardware for the respective activatable function is not available in the vehicle, it can be retrofitted in some

cases by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.

If the required software for the activatable function is not available in the vehicle, the software can be retrofitted . Retrofitting

may be subject to charge, depending on the type of software.

Status of the function

Function activated.

Function faulty or temporarily not available.

You can view the contract term of the respective function in the Volkswagen Connect Shop in the myVolkswagen customer

area or, depending on the equipment, in the Infotainment system under

Privacy settings and services.

Viewing functions

Before reactivating the vehicle’s drive system, read the notification in the Infotainment system about completed activation.

Observe the instructions if activation was not successful.

Prerequisites

A suitable Infotainment system is installed in the vehicle.

The hardware in the vehicle is compatible and offers the required performance.

A valid contract for use of the services exists between you and Volkswagen.

The vehicle is assigned to your user account.

You have the “primary user” role for the vehicle (→ Manage users).

Sufficient mobile reception is available at the current location of the vehicle.

The electrical system in the vehicle is ready for use.

The vehicle battery has a sufficient charge level.

The 12-volt vehicle battery is appropriately charged.

The factory-fitted control unit with integrated eSIM card is present.

1. Tap HOME

Upgrades.

All available functions for the vehicle can also be viewed in the In-Car Shop in the Infotainment system.

Viewing functions

The activated functions for the vehicle are displayed in the Upgrades menu.

Activating functions

Do not drive the vehicle during activation.

All features on demand for the vehicle are displayed in the In-Car Shop of the Infotainment system.

The primary user can activate the existing functions for the vehicle in the In-Car Shop or in the Volkswagen We Connect Go shop.

1. To open the In-Car Shop of the Infotainment system, tap HOME

.

2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.

Follow the instructions in the Infotainment system during and after activation.

After successful activation, some functions require you to park the vehicle for about 10 minutes.

1. Deactivate the vehicle’s drive system and switch on the electronic parking brake.

2. Close the bonnet, boot lid, all windows and all doors.

3. Switch off the stationary air conditioning.

4. Switch off the light.

5. End route guidance of the navigation system.

6. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.

7. Take all vehicle keys with you and get out of the vehicle.

8. Lock the vehicle and remove the vehicle keys from the detection range of the vehicle.

9. Do not charge the vehicle.

10. Do not use the app.

If you have the “primary user” role for the vehicle (→ Manage users), you can also view activated functions in the app.

Where can I obtain functions?

Functions are available from a web shop that is accessible via your user account.

Depending on the vehicle equipment, functions can also be activated directly via the Infotainment system in the In-Car shop.

Are there any function restrictions during activation?

The function is not available during activation.

Where is successful activation shown?

Successful activation is displayed in the Infotainment system.

When will the activated function be available?

Depending on the activated function, it is available either immediately or only after the next driving cycle, i.e. the vehicle’s drive

system must be deactivated state and reactivated.

User Management and Customization for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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