Get User Management and Customization -> User management Guide for Volkswagen ID.5 SUV First Generation (2021-2025)

It is possible to create user accounts for different vehicle users in your vehicle. This allows personalised vehicle settings, e.g. for the

air conditioning system, to be saved in a user account.

User selection after switching on the ignition

If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can

choose a user account in this welcome menu. If the selected user account has been protected with an S-PIN, the S-PIN must be

entered.

To avoid being asked for your S-PIN when selecting a user account, you can activate the Remember S-PIN option. However, remember

that third parties can then access your personal data.

The settings stored in the user profile will be loaded in the vehicle as soon as a user has been selected.

Opening user management

1. Tap Users in the app overview or in the top display bar.

The following user roles are available for user accounts:

Primary user

—The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle (e.g. a lessee or company car driver). Only the primary user is authorised to order and activate services for a specific vehicle.

—There is only one primary user per vehicle. If a new primary user legitimises themselves for the vehicle, the previous primary user will

automatically lose their user role. The previous primary user will be informed about this.

Guest users

—The “guest user” role is intended for all other vehicle users who do not have the “primary user” role but who want to save vehicle

settings in a personal user account. Like the primary user, the guest user can also use mobile online services in the vehicle. Use of

the mobile online services in the app is possible with restrictions for the guest user.

Guest

—The “Guest” user account is a non person-specific account that exists locally in the vehicle and cannot be synchronised with the

server. The “Guest” user account is intended for anonymous users. These are persons who have access to the vehicle but do not log

in. This user account exists once and cannot be deleted. If the “Guest” user account is activated in the vehicle, e.g. by deleting a

currently selected user account, all users who are logged in on the vehicle are temporarily logged out. The current vehicle settings

are saved in the “Guest” user account and are kept until a person-specific user account is selected again.

To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.

Users have not yet been created in the vehicle

The first user created in the vehicle becomes the vehicle’s primary user.

1. Switch on the ignition.

2. Tap Login.

The Connect to Volkswagen in just a few steps menu is opened.

3. Tap Login again.

4. Scan the QR code® and follow the instructions in the app and on the Infotainment system.

When registering a new user, you will be prompted to create an S-PIN. For further information, please refer to (→ S-PIN).

5. Log in using the displayed QR code® or alternatively by means of Log in with e-mail.

The user is displayed in the user management area as the primary user as soon as login has been completed successfully.

Users already exist in the vehicle

1. Switch on the ignition.

2. Tap Change users

.

open the app overview and tap Users Other

.

The Connect to Volkswagen in just a few steps menu is opened.

3. Tap Login.

4. Scan the QR code® and follow the instructions in the app and on the Infotainment system.

5. Log in using the displayed QR code® or alternatively by means of Log in with e-mail.

The user is displayed in the user management area as soon as login has been completed successfully.

The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the

vehicle (e.g. a lessee or company car driver). The first user who logs into the vehicle becomes the vehicle’s primary user. There is only

one primary user per vehicle.

A mobile telephone that supports scanning of QR codes® is helpful for becoming the primary user.

1. Follow the instructions in the chapter (→ Manage users).

2. Optional: provide proof of authorisation (→ Volkswagen Ident process). This is necessary only if security-relevant services are to

be activated.

After successful registration, you are the primary user of the vehicle. The services are activated.

Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or

online via myVolkswagen.

As the default setting, your user profile is protected against unauthorised changes by an S-PIN. Your user profile is no longer protected

if you have activated the Save S-PIN function in the welcome menu. If you want to protect your user profile with an S-PIN again, you

can activate the S-PIN. Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you

must enter your S-PIN each time before starting a journey.

1. Tap Users

Login details.

2. Activate Protect user account with S-PIN.

Deleting the primary user

If you sell your vehicle or transfer the services to another user, you should reset the Infotainment system to the factory settings. This

will also delete the vehicle’s primary user and the service-specific data that is stored in the vehicle.

When you restore the system to factory settings, a pop-up window appears in the Infotainment system asking whether you also want

to reset the primary user. Carrying out this function will delete the link between the primary user and the services in the relevant

vehicle. Resetting the Infotainment system to the factory settings permanently deletes entries, settings and the stored data according

to the selection you make.

The primary user can delete their own user account. All existing users are then deleted and the Infotainment system is reset to

the factory settings. The primary user can also delete all other users apart from the guest user. The active user can delete their

own account or reset the system to the factory settings. All existing users apart from the guest user are deleted when the

system is reset to the factory settings.

1. In the app overview, tap

Restore factory settings.

tap Users Delete active user Factory settings.

Deletion of users by the primary user

Only the primary user is authorised to delete other users.

Proceed as follows to delete other users:

1. Tap Users

.

Users that can be deleted are marked with

2. Tap on the user that is to be deleted.

The selected user is deleted.

.

All vehicle settings are saved in the “Guest” user role.

3. Tap to return to the user management area again.

Deleting the active user

The logged-in user can delete their own user account.

The data is only deleted from the vehicle when the user account is deleted. The associated Volkswagen ID continues to exist

and can be loaded in the vehicle again by means of the login process.

1. Tap Users

Delete active user Delete.

The logged-in user is deleted.

Where is my user account?

If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it

has been deleted. Log into the vehicle again (→ Manage users).

I have forgotten my S-PIN

If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.

Using the “Privacy settings” function, it is possible to allow or prevent data transfer between the vehicle and internet in several

levels.

Please note that every vehicle user can adjust individual settings in the “Privacy settings” function. These settings may be different

from those preferred by the vehicle keeper.

If data transfer is restricted, online vehicle functions such as updates cannot be executed.

The restrictions also apply to new online vehicle functions that are provided for the vehicle in future.

Data transfer by mobile devices and communication by these devices with the vehicle or legally required services, such as the

legally required eCall Emergency System, cannot be suppressed or deactivated by settings made for the “Privacy settings”

function.

Connection to the Internet – Display

Depending on the selected status, the following symbols are shown in the top display bar of the Infotainment system:

Offline mode:

Your vehicle is offline. The mobile online services are not available.

Online mode (currently no connection):

Online mode is selected but it is not currently possible to connect to the internet.

Online mode:

Your vehicle can transmit and receive data for activated online services.

Online mode with location data:

Your vehicle is in online mode and can transmit additional location data for use of other activated online services.

Online mode with signal strength display:

Your vehicle is connected to the internet with the displayed mobile radio standard and signal strength.

Offline mode – V2X technology active.

Your vehicle is in offline mode and is continuing to transmit data via the “V2X technology” function (→ V2X technology).

There is no signal strength display in offline mode and in the event of faults in the eSIM card.

Even if offline mode is activated, online mode can be activated briefly by services that are security-relevant and legally

required.

No mobile online services are activated and no data of these services is transmitted during this time. Offline mode will be reactivated

and the eSIM card deactivated again after successful transfer of the security-relevant or legally required data.

Opening the Privacy settings and services menu

1. Switch on the ignition.

The set “Privacy settings” mode is displayed on the Infotainment system.

2. In the app overview, tap

Privacy and services.

Selecting online or offline mode

1. Open the Privacy settings and services menu.

2. Activate Vehicle/Usage data in the menu with the same name.

Depending on the mode, either or will be displayed.

Effects of offline mode

—All services are deactivated and do not send any data.

—The eSIM card is deactivated.

All vehicle functions that require an online connection are deactivated.

—It is not possible to update information and data stored in the control units, e.g. emergency call numbers, when in offline mode.

Out-of-date information and data can restrict functions and services or mean that they are not available.

—It is not possible to display the signal strength of the eSIM card.

Legally required services cannot be deactivated and still transmit data.

Effects of online mode

—All services can transmit and receive data depending on their settings in the user account.

—The eSIM card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—It is possible to display the signal strength of the eSIM card.

Selecting online mode with location data

1. Open the Privacy settings and services menu.

2. Activate Send location data in the menu with the same name.

is displayed.

Effects of online mode with location data

—All services can transmit and receive data depending on their settings in the user account.

—The primary user can access the parking position of the vehicle via the myVolkswagen customer area or the app.

—The eSIM card is activated.

Data transmission is possible for all vehicle functions that require an online connection.

—It is possible to display the signal strength of the eSIM card.

The following functions are available for deactivating and activating the services:

—Blocking or allowing data transfer by means of the privacy settings (→ Privacy settings).

—Individual activation and deactivation via myVolkswagen or in the app.

The respective services can be run again only after the corresponding deactivation is cancelled.

In Europe, further information is available online at:

https://connect.volkswagen.com

If you deactivate all services individually, the control unit with embedded eSIM card can still transmit data.

Legally required services and their data transmissions cannot be switched off and cannot be deactivated (e.g. “eCall

Emergency System”).

User Management and Customization -> User management for Your Volkswagen ID.5 SUV First Generation (2021-2025)

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