Troubleshooting
Front Assist is starting up
The indicator lamp lights up white.
—Front Assist is temporarily unavailable or limited. Front Assist is available after driving straight ahead for a short
time, and the indicator light goes out. When the vehicle is not in motion, the indicator lamp lights up continuously.
Front Assist not available or availability restricted
The indicator lamp lights up yellow. A message will also appear on the instrument cluster display.
—The radar sensor or camera window is dirty. Clean the radar sensor and windscreen (→ Vehicle care).
—The view of the radar sensor or camera is impaired due to the weather conditions, e.g. snow, or due to detergent
deposits or coatings. Clean the radar sensor and windscreen (→ Vehicle care).
—The view of the radar sensor is impaired by add-on parts, number plate holders with trim frames or stickers. Keep
the area around the radar sensor free (→ Accessories and replacement parts).
—The view of the camera is impaired by add-on parts or stickers. Keep the area around the camera window free
(→ Accessories and replacement parts).
—The radar sensor or camera has been displaced or damaged, e.g. due to damage to the front of the vehicle or the
windscreen. Check whether damage is visible (→ Accessories and replacement parts).
—The camera was deactivated automatically due to a high ambient temperature or prolonged exposure to direct
sunlight. When the camera is available again, Front Assist will also be available once more.
—Paint work or structural modifications were carried out on the front of the vehicle (→ Repairs and technical
modifications).
—If the problem persists, switch off Front Assist and go to a correspondingly qualified workshop. Volkswagen
recommends using a Volkswagen dealership.
Front Assist does not function as expected or is triggered unnecessarily several times
—The radar sensor or camera window is dirty. Clean the radar sensor and windscreen (→ Vehicle care).
—The system limits have been exceeded (→ Autonomous Emergency Braking (Front Assist)).
—Low sun or darkness.
—If the problem persists, switch off Front Assist and go to a correspondingly qualified workshop. Volkswagen
recommends using a Volkswagen dealership.
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