App-Connect -> Connecting a cell phone with App-Connect for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

The technologies listed above are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if  
these technologies are canceled, discontinued or deactivated during the service life of the vehicle. Apps from third-party  
providers may be incompatible. It cannot be guaranteed that the apps that are offered will be able to run on all cell phones an  
with all operating systems.  
Which App-Connect technologies are available to you depends on the country and on the cell phone in use. Apps can be  
based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers  
of the apps may vary. The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and  
enhanced without notice. Furthermore, some apps depend on the availability of services from third party providers.  
You can find more information on the Volkswagen website.  
The use of apps and the required mobile phone connection may be subject to additional charges.  
WARNING  
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.  
Only use apps and functions when the vehicle is stationary.  
Always drive attentively and responsibly.  
WARNING  
If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or  
even fatal injuries.  
Protect the cell phone and its apps from misuse.  
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps,  
inadequate programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware  
on data carriers, computers, tablets and cell phones.  
Symbols  
Please read the introductory information and heed the Warnings and Notice   
Introduction.  
The symbol display depends on the vehicle equipment and the country.  
or  
Show further information.  
Select the Apple CarPlay technology.  
Select the Android Auto technology.  
Connecting a cell phone with App-Connect  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
In order to use App-Connect or App-Connect Wireless, connect the cell phone with the Infotainment system in the app  
overview via App-Connect. When using App-Connect Wireless, the connection is initiated via Bluetooth and then established  
via the Wi-Fi® hotspot of the Infotainment system.  
As long as a cell phone is connected via App-Connect, no further cell phones can be used via the Infotainment system,  
e.g. for phone calls via the Bluetooth phone interface.  
When using Apple CarPlay, the Bluetooth connection is disconnected again when the connection via the Wi-Fi hotspot for  
the Infotainment system is established. When using Android Auto, the Bluetooth connection remains active.  
Connecting the cell phone via USB cable  
1. For App-Connect, connect the cell phone to the Infotainment system via USB cable.  
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2. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.  
App-Connect is set up.  
Connecting a Cell Phone for App-Connect Wireless  
1. Tap App-Connect  
/
in the app overview.  
2. Select the desired technology, Apple CarPlay™ or Android Auto, from the pop-up menu.  
3. In the cell phone's Bluetooth menu, search for the displayed device name and pair the cell phone with the Infotainment  
system.  
In the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the VIN.  
4. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.  
App-Connect Wireless set-up is complete.  
If any pop-up menus were dismissed during the connection process, App-Connect or App-Connect Wireless will not be  
available. In this case, Volkswagen recommends deleting the devices from the cell phone settings and Infotainment system  
and restarting the connection process.  
Apple CarPlay  
Please read the introductory information and heed the Warnings and Notice ⇒  
Introduction.  
Requirements  
The following requirements must be met in order to use Apple CarPlay:  
The iPhone must support Apple CarPlay.  
The voice assistant (Siri) must be activated on the iPhone.  
Apple CarPlay must be activated in the iPhone settings without restrictions.  
For Apple CarPlay Wireless, Bluetooth® and the Infotainment system must be activated on the iPhone as a Wi-Fi®  
hotspot.  
If Apple CarPlay Wireless cannot be used, the iPhone must be connected to the infotainment system via a USB  
connection with data transfer. Only USB ports with data transfer are suitable for use with Apple CarPlay.  
The used USB cable should be a USB cable certified and approved by Apple, e.g. the original Apple cable, or one from  
the Genuine Volkswagen Accessories.  
These technologies may not be available in all countries.  
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the  
Volkswagen and Apple CarPlay website or at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Opening Apple CarPlay  
1. To open the App-Connect main menu, tap App-Connect  
in the app overview.  
Or: press APP.  
2. To start Apple CarPlay, tap  
Apple CarPlay.  
Disconnecting  
1. Tap  
2. To end the active connection, tap  
The presentation of the function keys in the display may vary.  
in Apple CarPlay mode to open the App-Connect main menu.  
or  
.
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