Troubleshooting
If Keyless Access is not working
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Valid vehicle key cannot be detected
The yellow indicator light turns on. A message will also appear in the instrument cluster display.
The vehicle key is no longer in the vehicle or within range of the sensors.
1. Do not switch the ignition off.
2. Bring the vehicle key back into the vehicle or within range of the sensors.
Or: depending on the vehicle equipment, remove the vehicle key from the immediate vicinity of the wireless charging
function. Then place the vehicle key on the center console shelf.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Doors and central locking
Introduction
The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking system is
malfunctioning.
The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel filler flap from one location.
The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the engine is
stopped.
Display for open doors
An image in the instrument cluster display indicates if one or more doors have not opened or closed correctly.
Do not continue driving!
1. Safely park the vehicle, if necessary.
2. Open the respective door and close it again.
The image is also displayed when the ignition is switched off, and it turns off several seconds after the doors are closed and
the vehicle has been locked.
WARNING
If a door is not closed correctly, it can open suddenly while driving and cause serious or fatal injuries.
Stop immediately and close the door.
When closing the door, make sure it engages securely and completely. When closed, the door must be flush with
the areas of the vehicle body that are around the door.
WARNING
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause
serious injuries.
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