Permanent transfer of the vehicle
If the vehicle has been purchased used or if the vehicle has been permanently transferred to you, online services may already
be activated and the previous user may be able to view data acquired by online services and control certain functions of your
vehicle.
You can see in the Infotainment system if your vehicle is assigned to a person as a primary user. In this case, you can registe
yourself as the primary user of the vehicle, which automatically removes the previous primary user.
If you sell your vehicle or permanently transfer it to a third party or terminate your leasing contract, you must delete the vehicle
from your Volkswagen user account. Volkswagen may continue to send you information about services by sending messages
directly to the vehicle. If you do not notify Volkswagen about the sale of your vehicle, its permanent transfer to a third party or
the termination of a leasing contract, Volkswagen may continue to send messages directly to the vehicle. Volkswagen shall no
be responsible for any damage that could arise due to continuing communication with the vehicle if you do not notify
Volkswagen about its sale, its permanent transfer to a third party or the termination of the leasing contract.
Prerequisites for Using Services
To be able to make full use of the services, the following prerequisites must be met.
The vehicle is prepared for use of the online services.
The vehicle and user are in the area of use.
There is a valid contract for use of the services.
A personal Volkswagen user account, Volkswagen ID, has been set up.
A vehicle has been added to the Volkswagen user account.
You have consented to the General Terms and Conditions and the Terms of Use.
It is possible to transfer data at the user's location and the vehicle's location without restrictions.
A mobile network connection and a GPS signal are available.
The mobile device is compatible with the myVW app.
The settings on the mobile device allow data to be transferred for services.
Neither the Onboard Connectivity Unit nor individual services are deactivated or disabled.
Certain technologies operated by third parties and provided to Volkswagen AG are available. Volkswagen AG is not
responsible if these technologies are canceled, discontinued or deactivated during the service life of the vehicle.
The vehicle added to the Volkswagen user account must first be driven a few kilometers before individual services can
record, send and display correct data.
Do not share your login details, password, registration code and S-PIN with others, keep them safe from unauthorized
access and ensure that they are not seen by others.Change your password on a regular basis.
Situations that can affect system functions
Even if requirements for the usage of these services have been met, the performance of Volkswagen services may be
impaired or blocked by various factors that are outside of the control of Volkswagen. In particular, this includes:
Maintenance, repairs, deactivations, system updates, and technical improvements to the telecommunications systems,
satellites, servers, and databases.
Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar
storms, weather conditions, regional circumstances, malfunctioning equipment, and high mobile network usage in the
applicable radio cells.
If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas
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