Get myVW with Connected Features by Car-Net? -> Activating VW Car-Net? Guide for Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

between tall buildings, parking garages, underpasses, mountains, and valleys.

Limited availability of information or incomplete or incorrect information from third-party providers, such as on map

displays.

In countries, federal states and regions where online services are not offered.

Services That Do Not Require Activation

The following services can still be used if the vehicle has not been added to a Volkswagen user account.

This is the maximum scope possible. Not all services are available in all vehicles and countries.

Emergency Call Service ⇒ Information Call, Roadside Assistance Call and Emergency Call Service .

Activating VW Car-Net®

Registration required

To use VW Car-Net®, you will need a Volkswagen ID. Volkswagen ID offers personal access to Volkswagen's digital world.

The Volkswagen ID enables users to log in to Volkswagen's apps and websites. To create the Volkswagen ID and register for

the services, download the myVW app and follow the instructions in the app.

Many services require a paid subscription. Some services can be provided with a time-limited trial subscription. For more

information on VW Car-Net® services, visit the Volkswagen website at:

carnet.vw.com

WARNING

Using apps while driving can distract from trafﬁc. Driver distraction can cause serious accidents and fatal injuries.

Only use apps and functions when the vehicle is stationary.

Always drive attentively and responsibly.

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WARNING

If you use services without due care or inadvertently, this may lead to people in and around the vehicle suffering serious or

even fatal injuries, e.g. if they are inadvertently locked inside the vehicle.

Always use services carefully and responsibly.

Emergency calls and phone calls cannot be made and data cannot be transmitted in areas with poor mobile phone and

GPS reception.Observe the warnings⇒ Information Call, Roadside Assistance Call and Emergency Call Service .

Following Successful Activation

Once you have registered with VW Car-Net®, positional information from the vehicle is transmitted every time one of the

VW Car-Net® buttons is pressed. This also occurs in the event of an automatic emergency call or periodically in conjunction

with using the VW Car-Net® functions. Volkswagen has the capability to determine the exact position of the vehicle at any

time, should this be required legally, by order or compulsory measure, or be necessary in emergencies, provided that the

VW Car-Net® equipment has not been deactivated.

After registering successfully, inform all users of the vehicle that the following data from the vehicle is sent or automatically

received:

Speed

Location.

Further information.

Functions and services of VW Car-Net® and every trial or paid subscription may be adjusted, ended, deactivated,

reactivated or enhanced without additional notifications. You can read details regarding subscription, Terms of Use and

carnet.vw.com

Mobile online services can be adapted online at any time via myVW or the myVW app.

Factory settings

Resetting the Infotainment system to factory settings will remove your vehicle from your Volkswagen user account and

automatically unsubscribe any active VW Car-Net® subscription.

Changing and Deleting Volkswagen ID User Data

You can change or delete the

Volkswagen ID data in the app. Any

changes to your login details will also

apply to all other Volkswagen systems

that use Volkswagen ID at the same

time.

Managing Vehicles

After you have set up your

Volkswagen ID and created your

Volkswagen user account in the

process, you must add your vehicle to

your Volkswagen user account using

the 17-digit vehicle identification

number (VIN). You will be prompted to

do this during the creation of your

Volkswagen user account. Once your

278

vehicle has been added to your

Volkswagen user account, you can

activate online services.

Adding Further Vehicles via the App

1. Start the app and open the vehicle overview.

2. To add another vehicle, tap the vehicle symbol with a small plus.

3. Enter or scan the VIN and conﬁrm.

The added vehicle is listed in the vehicle overview.

Removing a Vehicle via the App

If you remove the vehicle with which you are registered in your vehicle as a primary user, this is the same as resetting the

user management to factory settings. All users are deleted in the vehicle, and lose the rights assigned to their respective role

to use online services.

1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.

Setting, Changing and Resetting the S-PIN

In addition to the password, the

security pin (S-PIN) will also be

requested during user authentication.

This acts as a second level of security

and protects security-related services

against unauthorized access.

The security PIN, S-PIN, is a sequence of several numbers that you can freely select as part of registration for online services

When creating your S-PIN, avoid numbers that are easy to guess and widely known dates of birth. You must keep your S-PIN

strictly conﬁdential. For security reasons, you should change your S-PIN immediately if your S-PIN becomes disclosed to a

third party.

Setting the S-PIN

You must have added your vehicle to your Volkswagen user account before you set or change the S-PIN.

During the registration process, you will be prompted to set the S-PIN in your Volkswagen user account.

The S-PIN should consist of four non-identical, non-consecutive (neither ascending nor descending) numbers.

Changing the S-PIN

To change your S-PIN, you must enter and confirm both the previous and the new S-PIN.

On the app, you can change your S-PIN in your user proﬁle.

If you enter the S-PIN incorrectly multiple times, the input field will be locked for a period of time.

Getting Help

There are various sources of

information for getting help with the

function and use of individual services.

You can ﬁnd answers to frequently asked questions on the Volkswagen websites in the FAQs area.

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myVW with Connected Features by Car-Net? -> Activating VW Car-Net? for Your Volkswagen Jetta 4 Door Seventh Generation (2019-2025)

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