vehicle has been added to your
Volkswagen user account, you can
activate online services.
Adding Further Vehicles via the App
1. Start the app and open the vehicle overview.
2. To add another vehicle, tap the vehicle symbol with a small plus.
3. Enter or scan the VIN and confirm.
The added vehicle is listed in the vehicle overview.
Removing a Vehicle via the App
If you remove the vehicle with which you are registered in your vehicle as a primary user, this is the same as resetting the
user management to factory settings. All users are deleted in the vehicle, and lose the rights assigned to their respective role
to use online services.
1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.
Setting, Changing and Resetting the S-PIN
In addition to the password, the
security pin (S-PIN) will also be
requested during user authentication.
This acts as a second level of security
and protects security-related services
against unauthorized access.
The security PIN, S-PIN, is a sequence of several numbers that you can freely select as part of registration for online services
When creating your S-PIN, avoid numbers that are easy to guess and widely known dates of birth. You must keep your S-PIN
strictly confidential. For security reasons, you should change your S-PIN immediately if your S-PIN becomes disclosed to a
third party.
Setting the S-PIN
You must have added your vehicle to your Volkswagen user account before you set or change the S-PIN.
During the registration process, you will be prompted to set the S-PIN in your Volkswagen user account.
The S-PIN should consist of four non-identical, non-consecutive (neither ascending nor descending) numbers.
Changing the S-PIN
To change your S-PIN, you must enter and confirm both the previous and the new S-PIN.
On the app, you can change your S-PIN in your user profile.
If you enter the S-PIN incorrectly multiple times, the input field will be locked for a period of time.
Getting Help
There are various sources of
information for getting help with the
function and use of individual services.
You can find answers to frequently asked questions on the Volkswagen websites in the FAQs area.
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