2015-2024 Volkswagen Multivan SUV Infotainment system User Manual
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Infotainment system for Your Volkswagen Multivan SUV Sixth Generation (2015-2024)

Introduction  
About this chapter  
The Infotainment system is supplied in different versions. These differ with respect to the available functions,  
labelling and functions of the Infotainment buttons as well as the layout of the controls.  
This section applies to all unit versions.  
The functions listed below may be available for all Infotainment systems.  
The functions and settings of the Infotainment system depend on the equipment and are not available in all  
countries.  
Before using the unit for the first time  
Please note the following points before using the Infotainment system for the first time so that you can make full use  
of the available functions and settings:  
—Observe the safety instructions (→ General information on Infotainment system).  
—Read this section and familiarise yourself with how to use the Infotainment system.  
—Reset the Infotainment system to its factory settings (→ Settings) (→ Settings for Infotainment system).  
—Find your favourite radio stations, also referred to as “stations” below, and store them to station buttons or  
memory locations for quick access .  
—Use only suitable audio sources and data media (→ Media).  
—Use current map data for the navigation system (→ Navigation).  
—Pair a mobile telephone with the Infotainment system to make calls using the mobile phone interface (→ Mobile  
phone interface).  
—Depending on the country, register withWe Connect to use the corresponding services.  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its  
components:  
—Supplements in the vehicle wallet of your vehicle.  
—The operating instructions for the mobile telephone or audio sources.  
—The operating instructions for external data media, audio sources and playback devices.  
—Instructions for any Infotainment accessories subsequently installed or additionally used.  
—Digital manual in the Infotainment system(if available).  
Activating functions  
The Infotainment system may be subsequently upgraded to perform functions that were not yet activated or  
available at the time of delivery from the factory.  
Your Volkswagen Commercial Vehicles dealership will be able to give you information on whether and which  
functions can be activated in your Infotainment system.  
If additional functions are enabled following vehicle manufacture, this chapter and other chapter in the  
vehicle wallet regarding the functions in question may contain different or incomplete descriptions.  
358  
Safety information  
Before using the Infotainment system for the first time, please read and observe the following safety notes so that  
you are aware of dangers to yourself and others and of how these dangers can be avoided:  
—Read through this manual carefully.  
—Some functions may contain links to websites that are operated by third parties. Volkswagen AG does not assume  
ownership of the third-party websites that are reached via links and is not responsible for their content.  
—Some functions may contain information supplied by third parties. Volkswagen AG is not responsible for external  
information being correct, up-to-date and complete, or for any infringement of third-party rights.  
—The radio stations and the owners of the data media and audio sources are responsible for the content provided.  
—Mobile, GPS  
and radio signals can be impaired by multi-storey car parks, garages, underpasses, tunnels, tall buildings,  
mountains, valleys, and other electrical devices such as battery chargers.  
—Films or metal-coated stickers on the antenna and windows can interfere with radio reception.  
—Read and follow the appropriate operating manuals of the respective manufacturer when using mobile telephones,  
data media, external devices, external audio and media sources.  
WARNING  
The Infotainment system central computer is networked with the control units installed in the vehicle. Therefore,  
improper repair or improper removal and installation of the central computer increases the risk of accidents and  
injuries.  
● Never replace the central computer with a used central computer taken from an end-of-life vehicle or a recycling  
facility.  
● Only have the central computer removed, installed or repaired by a specialist company qualified to perform this  
work.  
WARNING  
The factory-fitted radio with integrated hardware is networked with the control units installed in the vehicle.  
Therefore, improper repair or improper removal and installation of the radio increases the risk of accidents and  
injuries.  
● Never replace the radio with a used radio from end-of-life vehicles or a recycling source.  
● Only have the radio removed, installed or repaired by a suitably qualified workshop.  
WARNING  
Accidents and injuries can occur if the driver is distracted. Reading information on the screen, operating the  
Infotainment system, and connecting, inserting or removing data media or audio sources while the vehicle is in  
motion can distract you from the road and cause accidents.  
● Always drive with your full attention and responsibly.  
WARNING  
Unfavourable light conditions and a damaged or soiled screen may result in displays and information not being read  
or not being read correctly from the screen.  
● Displays and information on the screen must never cause you to take any safety risks. Always drive with your full  
attention and responsibly.  
WARNING  
If the volume is too high, you may not hear acoustic signals from outside the vehicle. Excess volume can also  
damage your hearing. This is the case even if you are only exposed to high volumes for short periods.  
● Set the volume so that you can still always hear acoustic signals from outside the vehicle(e.g. emergency service  
sirens).  
WARNING  
The volume level may suddenly change when you switch the audio or media source or connect a new source.  
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● Reduce the volume before switching the audio or media source or connecting a new source.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are  
not possible or are interrupted:  
● If your current location is in an area with no or insufficient mobile communications andGPS  
reception.  
●
● If you are in an area with sufficient mobile communications andGPS  
reception but the telecommunications provider's mobile network is out of order or is not available.  
●
● If the components in the vehicle required for emergency calls, telephone calls and data transmission are  
damaged, not working or do not have sufficient electrical power.  
● If the rechargeable battery in the mobile telephone is flat or has insufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. The following conditions can prevent these warnings  
from being received or output:  
● If your current location is in an area with no or insufficient radio reception.  
● If you are in an area with adequate radio reception, but the frequency bands of the radio stations are subject to  
interference or are not available.  
● If the loudspeakers and the components required for radio reception in the vehicle are damaged, not working or  
do not have a sufficient power supply.  
● When the Infotainment system is switched off.  
WARNING  
In some countries and on some mobile networks, a call for assistance or an emergency call can be made only under  
the following conditions:  
● A mobile telephone with unlockedSIM  
card and sufficient call credit is connected to the mobile phone interface of the vehicle.  
●
● There is sufficient network coverage.  
WARNING  
If mobile telephones or two-way radios that are not connected to an external aerial are used, electromagnetic  
radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and other vehicle  
occupants. This also applies to external aerials which have not been correctly installed.  
● Maintain a minimum distance of 20 centimetres(around 8 in) between the antenna of a mobile telephone and an  
active medical implant, such as a pacemaker, as mobile telephones may adversely affect their functioning.  
● Do not carry an operational mobile telephone close to or directly over an active medical implant(e.g. in a breast  
pocket).  
● Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant  
or any other medical device.  
WARNING  
Mobile telephones, external devices and accessories in the vehicle that are not properly secured can be flung though  
the vehicle interior and cause injuries in the event of a sudden driving or braking manoeuvre or in the event of an  
accident.  
● Safely secure or stow any mobile devices and accessories outside the deployment zone of the airbags.  
● Arrange the cables for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and traffic symbols displayed by the navigation system may differ from the current traffic  
situation.  
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● Road signs, traffic signals, traffic regulations and local conditions have priority over the recommendations and  
displays provided by the navigation system.  
● Adapt your speed and driving style to the current visibility, weather and road or traffic conditions.  
● Certain events can make the originally planned driving time and route to the destination considerably longer or  
make navigation there temporarily impossible, e.g. due to a road being closed.  
WARNING  
Read and follow the appropriate operating manuals of the respective manufacturer when using mobile telephones,  
data media, external devices, external audio and media sources.  
WARNING  
Route the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Switch off mobile telephones in areas where there is a risk of explosion!  
WARNING  
The centre armrest can obstruct the driver's arm movements. This can cause accidents and severe injuries.  
● Always keep the stowage compartment in the centre armrest closed while the vehicle is in motion.  
NOTICE  
The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and  
medical equipment, possibly resulting in malfunction or damage to the equipment.  
● Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile  
devices is forbidden.  
NOTICE  
Setting the volume too high and playing tracks too loudly or with excess distortion can damage the speakers.  
● Choose the volume setting so that the loudspeakers are not damaged.  
NOTICE  
Your mobile telephone must always be switched off in areas where special regulations apply and when the use of  
mobile telephones is forbidden. The radiation produced by the mobile telephone when switched on may interfere  
with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.  
NOTICE  
Insertion of objects, incorrect insertion or insertion of data media with the incorrect shape or size can damage the  
media drives and the unit.  
● When inserting a data medium, make sure it is correctly positioned.  
● Insert only suitable data media in the corresponding media drives.  
● Applying force may damage the locking mechanism in theSD  
card slot.  
●
● When inserting and removingSD  
cards, always hold them at right angles to the front of the unit and do not tilt them.  
●
● Always remove SD  
cards horizontally and at right angles to the front of the device and without tilting them, as this can cause  
damage.  
●
NOTICE  
Foreign bodies and liquids adhering to a data medium can damage the media drives and the Infotainment system.  
● Do not affix stickers or other similar items to the data medium. Stickers may peel off and damage the media  
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drive.  
● Do not use printable data media. Coatings and prints may peel off and damage the media drive.  
● Use only SD  
cards that are undamaged, dry, clean and suitable.  
●
Notes on use  
—The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during  
this time. During system start-up, only the rear view camera image can be displayed.  
—The Infotainment system must start up completely before all displays are available and before it is possible to  
execute functions. The duration of a system start depends on the functional scope of the Infotainment system and  
can also take longer than usual particularly at low and high temperatures.  
—When using the Infotainment system and the corresponding accessories, such as a headset or headphones, please  
observe the country-specific regulations and legal requirements.  
—To ensure that the Infotainment system works, it is important to make sure the system is switched on and that,  
where applicable, the correct date and time are set in the vehicle.  
—A missing function button on the screen does not constitute a fault in the unit; it reflects the equipment that is  
available in the country in question.  
—Not all listed function buttons and functions may be available due to the device software used in your country. A  
missing Infotainment button or function button on the screen does not mean that the device is faulty.  
—Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In  
some countries, the selector lever must additionally be in parking position N or P. This is not a malfunction, but  
simply a legal requirement.  
—In some countries there may be restrictions on using Bluetooth® devices. Information is available from the local  
authorities.  
—Switch on the ignition before switching the Infotainment system back on if the 12-volt vehicle battery has been  
disconnected.  
—If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from  
the description in this manual in some cases.  
—The Infotainment system switches off automatically when the engine is switched off and when the charge level of  
the 12-volt vehicle battery is low.  
—In some vehicles equipped with the Park Distance Control, the volume of the current audio source is automatically  
lowered when the reverse gear is engaged. It is possible to adjust the volume reduction .  
—Information about the software and the licence conditions is stored in the Infotainment system:Setup Copyright.  
—If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted  
and that the external SD  
card, external audio sources and data media are removed where applicable.  
—Some Infotainment functions require an active We Connect user account for the vehicle and an Internet  
connection. The data transfer may not be restricted when the functions are used.  
—The Infotainment system is fixed permanently to the vehicle and marked with a security code, depending on the  
unit and country. It therefore cannot be used in another vehicle (→ General information on Infotainment system).  
—In order to ensure that the functionality of the system is not impaired, have any repairs or modifications to the  
Infotainment system performed only by a suitably qualified workshop.  
—High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network  
quality may impair telephone calls in the vehicle.  
—Repairs and modifications to the Infotainment system should be carried out only by a suitably qualified workshop.  
—Using a mobile telephone in the vehicle may cause noise from the vehicle speakers.  
362  
—Briefly pressing the buttons lightly or touching the touchscreen is sufficient to operate the Infotainment system.  
Brands, licences, copyright law  
More information may be available in the Infotainment system.  
Brands and licences  
Certain terms in this manual are accompanied by the ® or ™ symbol. These symbols are used to indicate trademarks  
and registered brands. However, the absence of these symbols does not constitute a waiver of the rights concerning  
any term.  
Other product designations are registered trademarks or trademarks of the respective legal owner.  
—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby  
Laboratories.  
—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of  
Dolby Laboratories.  
—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at  
www.siriusxm.com (US) or www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite  
and steaming lineups may vary. SiriusXM, Pandora and all related logos are trademarks of Sirius XM Radio Inc. and  
its respective subsidiaries. All rights reserved.  
—HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For  
patents see http://dts.com/patents. HD Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are  
registered trademarks or trademarks of iBiquity Digital Corporation in the United States and/or other countries.  
Apple Music is a trademark of Apple Inc.  
SPOTIFY and the Spotify logo are registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium  
subscription are required, if available.  
—Android Auto™ is a certified trademark of Google Inc.  
—Apple CarPlay™ is a certified trademark of Apple Inc.  
—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
—iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
—MirrorLink® and the MirrorLink® logo are certified trademarks of Car Connectivity Consortium LLC.  
—MPEG  
-4 HE-AAC audio coding technology and patents are licensed from Fraunhofer IIS.  
—SD  
® and SDHC® are brands or registered trademarks of SD-3C LLC in the USA and other countries.  
—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation.  
The use or distribution of this type of technology outside this product requires a licence from Microsoft or an  
authorised Microsoft company.  
Copyright law  
Audio and video files saved on data media and audio sources are normally subject to national and international  
copyright laws. Observe legal requirements.  
363  
Cleaning the screen  
Observe this checklist when cleaning the screen:  
✓ The Infotainment System is switched off.  
✓ Use a clean, soft cloth that is moistened with water.  
Or: Use a special cleaning cloth available from a Volkswagen Commercial Vehicles dealership.  
✓ In the case of stubborn dirt:  
✓ Moisten dirt with only a little water and allow to soak in.  
✓ Carefully remove dirt with a clean, soft cloth.  
NOTICE  
The screen can be damaged if it is cleaned with the wrong cleaning agents or while dry.  
● Only exert light pressure.  
● Do not use aggressive or solvent-based cleaning products. These cleaning products can damage the unit and  
make the screen go blind.  
NOTICE  
If the screen is cleaned with too much moisture, it may no longer be possible to operate the screen or the screen  
may switch itself off.  
● Dry the screen then leave the vehicle locked from the outside for at least 2 minutes.  
364  
Overview and controls  
The Infotainment system is supplied in different versions. These differ with respect to the available functions,  
labelling and functions of the Infotainment buttons as well as the layout of the controls.  
Fig. 1 Overview: Display and control unit. The layout may vary depending on unit and country.  
1
2
3
4
5
6
7
8
Infotainment buttons (labelled).  
Rotary pushbutton  
Status bar.  
.
Screen.  
Function buttons (without label).  
Menu control.  
Microphone.  
SD  
card slot.  
USB  
9
port.  
1
Infotainment buttons (labelled)  
1. To access a function, press the relevant Infotainment button, e.g. RADIO for theRADIO main menu.  
Infotainment buttons are operated by lightly pressing them or by tapping and holding them.  
— RADIO: Open the RADIO main menu. Switch to radio mode. In radio mode, switch frequency band and, depending  
on the equipment, switch memory level (→ Infotainment system overview) .  
365  
— MEDIA: Open the MEDIA main menu. Switch to media mode and change the media source in media mode .  
— CAR : Open the vehicle settings (→ Vehicle settings menu).  
— PHONE: Open the PHONE main menu and telephone interface . If no mobile phone interface is installed, the  
currently active audio source will be muted.  
— SOUND: Open the SOUND main menu andSound settings menu (→ Settings).  
— SETTINGS : Open the settings menu of the active function (→ Settings).  
2
Rotary pushbutton  
—To switch the Infotainment system on manually, briefly press the rotary/push button  
—To adjust the Infotainment system volume, turn the rotary/push button .  
.
3
Status bar  
—Displays the time and information about the operating status, e.g. the battery level of a connected mobile  
telephone.  
4
Screen  
For displaying information.  
—Cleaning the screen (→ General information on Infotainment system).  
—Opens the settings (→ Settings).  
5
Function buttons (without label)  
Six unlabelled function buttons are located under the screen . The current function of a function button varies  
depending on the current operating state. The function assigned to a function button is always shown on the screen,  
above the relevant button.  
1. Press the function button to perform the respective function.  
6
Menu control  
The menu control can be turned or pressed. The current function depends on the unit’s operating state.  
—Turning the control allows you to browse lists or open lists of media tracks, for example.  
— Pressing the control opens selected entries, applies settings, and starts or stops functions.  
7
Microphone  
For voice recording for the hands-free system.  
1. To activate the hands-free system .  
8
SD card slot  
Insert SD  
cards (→ Media drives).  
1. Carefully push the SD  
card into the SD card slot with the cut-off corner first, the label facing upwards, and the contacts facing down.  
9
USB port  
366  
1. Connect the external audio sources (→ Connection – USB).  
Media drives  
Observe the information in the section on safety (→ General information on Infotainment system).  
In this manual, the SD  
card slot is referred to as the internal media drive.  
The type and quantity of the media drives are dependent on country and equipment and may vary within a model  
series and differ again in a limited edition model .  
SD card slot  
To use stored media such as audio files or media files in the Infotainment system, insert a compatibleSD  
card into the SD card slot. Supported file formats are displayed in the Infotainment system. Only supported audio files  
are displayed and played. Other files and file formats will be ignored , .  
The SD  
card slot is located on the front of the Infotainment system .  
You must not useSD  
card adapters.  
Sizes of compatible SD cards  
You must only insertSD  
cards of the following dimensions into the SD card slot:  
—32 mm x 24 mm x 2.1 mm (around 1 in x 0.94 in x 0.083 in).  
—32 mm x 24 mm x 1.4 mm (around 1 in x 0.94 in x 0.055 in).  
Inserting an SD card securely  
1. Carefully insert a compatibleSD  
card into the SD card slot with the cut-off corner first, the label facing up, and the contact surfaces facing down  
until you feel the card click into place.  
If you cannot insert anSD  
card, check the position and compatibility of the SD card, and inspect theSD itself.  
Playback starts automatically if theSD  
card contains readable audio files.  
NOTICE  
The SD  
card slot, SD card or both may be damaged if you insertSD cards with force, if anSD card has the wrong dimensions  
or if you use an SD card adapter.  
If you insert other objects, such asSIM  
cards, in the SD card slot, the object, SD card slot or both may be damaged.  
● Do not use excessive force when insertingSD  
cards.  
●
● Observe the dimensions of compatibleSD  
cards.  
●
● Do not use anySD  
367  
card adapters.  
●
If the Infotainment system cannot read the data on an  
SD  
card, a corresponding message will be displayed on the screen.  
An SD  
card with navigation data cannot be used as a storage device for other files. Stored files are not recognised by  
the Infotainment system.  
Removing an SD card  
1. Stop playback.  
2. Press the inserted SD  
card.  
The SD  
card is released and “jumps” to the eject position.  
3. Remove the SD  
card.  
SD card cannot be read  
The unit will not change toSD  
card mode after loading if you insert anSD card containing data that cannot be read.  
A corresponding message will be displayed.  
Operating the Infotainment system  
The Infotainment system is supplied in different versions. These differ with respect to the available functions,  
labelling and functions of the Infotainment buttons as well as the layout of the controls.  
Use the Infotainment system controls to operate functions and settings.  
Controls  
The Infotainment system has different controls according to the equipment level:  
—Infotainment buttons (labelled), e.g. RADIO.  
—Rotary pushbutton.  
—Menu control.  
—Function buttons (without label).  
Scrolling through lists, switching tracks  
Select a desired function, setting or track using the menu control on the Infotainment system.  
Switching the Infotainment system on and off manually  
1. Briefly press the rotary pushbutton  
.
Switching the Infotainment system on and off automatically  
368  
This function is dependent on the equipment level and is not available in all countries.  
—Switch on automatically: Switch on the ignition. The Infotainment system switches itself on automatically as long  
as it wasn’t switched off manually beforehand.  
—Switch off automatically: Remove the vehicle key from the ignition lock. The Infotainment system switches itself  
off automatically.  
Switch-off delay  
If the switched-off Infotainment system is switched on again manually, it will switch itself off again automatically  
after approximately 30 minutes (switch-off delay).  
Energy management  
If the battery voltage falls below the minimum vehicle electrical system voltage when the ignition is switched off and  
the Infotainment system is switched on, an acoustic signal will sound and a corresponding message will appear on  
the screen. The unit should be switched off.  
If the battery voltage continues to decrease, the unit will switch off automatically.  
Adjusting the volume  
Some volume control settings may be preset.  
After switching on, the Infotainment system starts at the last selected volume setting, provided that this does not  
exceed the preselected maximum switch-on volume (→ Settings).  
Adjusting the volume  
1. Turn the rotary pushbutton clockwise (louder) or anti-clockwise (quieter).  
Or: Press  
(louder)  
(quieter) on the multifunction steering wheel.  
If the volume has been turned up high to play an audio source, lower it again before switching to another  
audio source (→ Media).  
Mute  
Any audio source currently being played is stopped while the Infotainment system is muted. or can be displayed  
on the screen.  
1. Turn the rotary pushbutton anti-clockwise until the audio source can no longer be heard.  
Security code  
Depending on the equipment and country, the Infotainment system may be protected against unauthorised use by a  
security code.  
Once the security code has been entered for the first time, it remains stored in the vehicle(convenience radio coding).  
—Please contact a Volkswagen Commercial Vehicles dealership if the security code needs to be cancelled manually.  
This is the case, for example, if the unit has been installed in another vehicle.  
—Switch the ignition on before switching the Infotainment system back on if the vehicle battery has been  
disconnected.  
System and sound settings  
369  
Observe the information in the section on safety (→ General information on Infotainment system).  
Adjust the settings only when the vehicle is stationary.  
The choice of possible settings varies depending on the country and also on the vehicle equipment.  
Opening the Settings main menu  
1. Press SETUP.  
2. Turn the menu control to select the desired menu option.  
Settings  
Privacy settings  
Adjust the privacy settings and open the display of privacy settings information.  
Radio  
Adjust radio settings .  
Media  
Adjust media settings .  
Screen  
Adjust the screen settings, e.g. select the brightness of the screen and show the clock in standby mode. Select  
to activate the clock in standby mode.  
Time  
set time and choose format and select Summer Time. For Summer Time, activate .  
Date  
set the date and select the date format.  
Language  
select the desired device language.  
Units  
select units for distance, temperature, volume, pressure, consumption and speed.  
We Connect/Connect Fleet  
Set and adjustConnect Fleet settings, e.g. manage users, perform registration, make privacy settings and  
manage services.  
Requires an internet connection. Not available in all countries and vehicles.  
Bluetooth  
Made and adjust Bluetooth settings (→ Connection – Bluetooth).  
Reset all  
resets the device to the original condition. All entries and settings made will be deleted.  
System information  
displays system information (device/part number, hardware and software versions, information on Bluetooth,  
updating software).  
Copyright information  
displays the copyright information.  
Site notice  
displays the site notice.  
Privacy Policy  
displays the Privacy Policy.  
Settings Sound  
The Sound settings menu can only be accessed using the SOUND Infotainment button.  
Opening the SOUND main menu  
370  
1. Press SOUND.  
Volume  
adjust the volume settings.  
Max. switch-on vol.  
set the maximum switch-on volume.  
Adjusting the volume  
set the degree of speed-dependent volume control. The audio volume is raised automatically as the vehicle  
speed increases – speed-dependent volume control (GALA).  
Audio reduction  
lowers the volume when Park Distance Control is active.  
The display is available depending on the country and unit version.  
Bluetooth audio  
set the playback volume of audio sources connected via Bluetooth.  
The display is available depending on the country and unit version.  
Bass - Mid - Treble  
manually set sound characteristics and equaliser.  
Balance  
set sound focal point.  
Adjusting the output volume of external audio sources  
—If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment  
system.  
—If the sound from the paired external audio source is too quiet, increase the output volume on the external audio  
source. If this is not sufficient, set the input volume to Medium or Maximum.  
—If the sound from the connected external audio source is too loud or distorted, lower the output volume on the  
external audio source. If this is not sufficient, set the input volume to Medium or Minimum.  
Introduction  
Observe the information in the section on safety (→ General information on Infotainment system).  
Observe country-specific regulations and legal requirements when using the unit.  
Additional electrical devices connected in the vehicle can interfere with radio reception and cause noises in the  
loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window aerial.  
The radio stations are responsible for the content of the information  
sent.  
Setting up radio mode  
1. Switch on the Infotainment system and restore factory settings (→ Settings).  
2. Open the RADIO main menu .  
3. Search for a station in the desired frequency band or start SCAN mode if necessary (→ Radio).  
The AM  
frequency band is dependent on the equipment level and is not available in all countries.  
4. Store the current station to a station button (→ Radio).  
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RADIO main menu  
Radio mode starts in the last selected frequency band.  
The current station is displayed on the screen.  
The current frequency range with memory level currently selected is shown on the screen.  
If the radio data system (RDS  
) is available, the station name can be displayed instead of the station frequency.  
Opening the RADIO main menu  
1. Depending on the country and the device, press RADIO.  
Settings Radio  
Please refer to (→ Settings).  
Opening the Radio settings  
1. Press SETTINGS .  
2. Turn the menu control and selectRadio.  
Traffic Programme (TP)  
Availability depends on the country and the unit. traffic news monitoring. Select to activate (→ Radio –  
special functions).  
Arrow buttons  
Define the settings for the< and > arrow buttons, e.g. for station lists or preset lists.  
Station list: all receivable stations on the selected frequency band can be browsed with the arrow buttons.  
Preset list: all stored stations on the selected frequency band can be browsed with the arrow buttons.  
Delete memory  
deletes all stored stations.  
RDS Regional  
RDS  
that enables the display of station names, radio text and traffic news (TP). To change or activate the function,  
activate (→ Radio – special functions).  
Auto. freq. (AF)  
Availability depends on the country and the unit. automatic station tracking. Select to activate. The radio  
automatically switches to the frequency of the set station which currently has the best reception.  
Other DAB announcements  
DAB  
announcements. Select to activate.  
Autom. switch DAB-FM  
automatically switches between DAB  
and FM frequency band. Select to activate.  
Switch to sim. Stations  
switches to similar stations. Select to activate.  
Equipment features and symbols  
The scope of available functions and symbols in radio mode depend on the equipment and country.  
The symbols may have a different appearance in some Infotainment systems.  
Equipment  
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The scope of available functions and possible reception modes and frequency bands available depend on equipment  
and country.  
—AM  
tuner.  
—FM  
dual tuner (antenna diversity).  
—Station list.  
— Station buttons as storage locations for favourites.  
— Preset list.  
— Stations stored to station buttons in a list for each frequency band.  
—Station logos.  
—Aerial amplifier.  
—DAB  
/DAB+.  
General symbols in radio mode  
Updates the station list.  
No DAB  
reception possible.  
Station currently being played.  
AM  
Select AM  
reception mode.  
FM1-4  
Example of how a stored station is displayed. The displayed station is stored in theFM  
1 memory level, function button 4.  
Tuning, selecting and storing stations  
Selecting stations  
1. Select the desired frequency band (→ Radio).  
A stored station can only be played if it can be received at your current location.  
2. Briefly press the function button under or . The unit only switches to stored or receivable stations, depending  
on what settings have been made for the arrow buttons. The settings for the arrow buttons can be changed in  
the Radio settings menu (→ Radio).  
Or: press the function button to open the station list.  
3. Turn and press the menu control to change the radio station frequency manually.  
Or: if stations are stored on function buttons, briefly press the function button under the stored station  
frequency.  
Tuning to a station frequency manually  
1. Turn the menu control to change the frequency gradually.  
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Or: press and hold the function button under or to browse through the frequency band quickly. When you  
release the button, the unit automatically tunes to the next available station.  
Manually storing stations to station buttons  
1. Select the frequency band and memory level (→ Radio).  
2. To call up the storage spots(station buttons), press the function button under  
3. Select the desired station.  
.
4. Press and hold the function button under the desired station button until an acoustic signal sounds. The station  
currently playing is then stored to that function button.  
Storing a station to a pre-assigned function button overwrites the station previously stored to that button.  
Storing stations automatically (AUTOSTORE)  
The Autostore function automatically stores the stations with the strongest reception at the current location to the  
station buttons on memory levels DAB1/DAB2/DAB3, FM1/FM2/FM3 or AM1/AM2/AM3.  
The availability of memory levels and the RADIO Infotainment button varies by country and unit.  
1. Press and hold RADIO for approx. 10 seconds, then release.  
Autostore is displayed on the screen during the storage process. This operation can take a few seconds.  
No stations available is displayed on the screen if the radio cannot receive any stations.  
Changing frequency band and memory level  
Depending on the equipment and country, frequency bands and memory levels may not be available in all vehicles.  
The DAB  
/DAB+ function and theDAB frequency band are not available in all vehicles.  
1. Depending on country and device, you may be able to switch to the desired frequency band and to open the  
selection menu by pressing RADIO again.  
2. To display a memory level in the desired frequency band, press the function button under .  
3. To select a memory level in the desired frequency band, press the function button under the desired memory  
level displayed.  
The selection menu closes automatically after a certain period of inactivity.  
Every frequency band has up to four storage spots(station buttons) at every memory level.  
FM  
FM  
frequency band with memory levels FM1, FM2 and FM3.  
AM  
AM  
frequency band with memory levels AM1, AM2 and AM3.  
DAB  
DAB  
frequency band with memory levels DAB1, DAB2 and DAB3.  
Special functions in radio mode  
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Station list  
All available stations in the currently selected frequency band are displayed in the station list.  
Opening the station list  
1. Press the function button under  
Closing the station list  
.
The station list closes automatically after a short period of inactivity.  
1. Press the function button under to close the station list.  
The special functions in Radio mode listed below may not be available in all Infotainment systems depending on the  
equipment and country.  
TP (Traffic Programme)  
The TP  
(Traffic Programme) function is only available in some countries and for some unit versions.  
Traffic news stations are not available in all countries.  
Traffic news monitoring with the TP  
function is only possible if a traffic news station is available (display: TP).  
In FM  
mode, the selected station must support the TP function. Traffic news monitoring will not be possible if a station is  
selected that does not support the TP function after theTP function has been switched on (display:No TP).  
Some stations that do not broadcast their own traffic news support theTP  
function through a link to a traffic news station (EON).  
Switching the TP function on and off  
1. Press SETTINGS .  
2. To select theRadio menu option, turn and press the menu control.  
3. Activate or deactivate Traffic Programme (TP).  
Activated TP function and station selection  
TP is displayed in the status line in radio mode while traffic news monitoring is on. Traffic announcements broadcast  
by the current station or a linked traffic news station will interrupt the current radio mode.  
If the currently selected traffic news station can no longer be received,No TP is also displayed and you will have to  
start a manual station search.  
In AM  
or media mode, the unit will always automatically tune to a traffic news station in the background, if one is available .  
This procedure may take some time.  
SCAN function  
When the scan function(SCAN) is running, all available stations on the current frequency band are played in sequence  
for approximately 5 seconds each.  
1. Select the desired frequency band (→ Radio).  
2. Briefly press the menu control to start the scan function.Scan is displayed in the status line.  
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Depending on the unit version,Scan flashes on the screen while the SCAN function is active.  
3. Press the menu control to stop the scan function.  
Introduction  
Observe the information in the section on safety (→ General information on Infotainment system).  
MEDIA main menu  
Various media sources can be selected and controlled in media mode.  
If the previous media source played is still available, playback from this media source will be continued automatically.  
The selected media source is always displayed in the status line when media mode is active.  
In the MEDIA main menu, the following information is shown on the screen:  
—Info: Track, album, artist etc. .  
—Track name.  
—Track playing time in minutes and seconds.  
—MIX and REPEAT playback modes.  
—Currently selected media source.  
Opening the MEDIA main menu  
1. Press MEDIA to switch to theMEDIA main menu and to media mode.  
MEDIA settings  
Please refer to (→ Settings).  
Opening the MEDIA settings  
1. Press SETUP.  
2. Turn the menu control and selectMedia.  
Mix/Rpt incl. subfolders  
includes subfolders in the selected playback mode. Select to activate (→ Media).  
Audio sources  
The term “audio sources” is generally used for data media or any media on which music tracks, audio plays or other  
audio files are stored. Playback is possible via the SD  
card slot, the USB connection and the Bluetooth interface of the Infotainment system.  
Restrictions and notes  
Contamination, exposure to high temperatures and mechanical damage can render storage devices unusable. Please  
observe the manufacturer's instructions.  
Variations in the quality of storage devices from different manufacturers can lead to problems during playback.  
The unit may be unable to read individual tracks or the entire storage device due to the configuration of the storage  
device or the devices and programs used for recording. Information about the best ways to create audio files and  
configure storage devices, e.g. compression rate, can be found online.  
The reading time may vary considerably depending on the size, state(copying and deletion operations), folder  
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structure and file type of the data medium used. Complex folder structures can also slow down the reading of a data  
medium.  
No liability can be accepted for damaged or lost files on the storage  
devices.  
The owners of the audio sources or data media are responsible for their  
content.  
Media source and audio file requirements  
The supported file formats listed are collectively referred to below as “audio files”.  
Requirements for playing audio files  
Applies to SD  
memory cards up to max. 2 GB, SDHC memory cards up to max. 32 GB and USB storage media with the FAT16 and  
FAT32 file system:  
✓ MP3  
files, .mp3, with bit rates of between 48 and 320 kbit/s or with variable bit rate.  
✓ WMA  
files, .wma, up to 9.2 mono/stereo and up to 192 kbit/s without copy protection.  
✓ Maximum of 512 folders and maximum of 65535 files on one data medium.  
✓ Folder structures with a maximum of eight levels.  
✓ Maximum size of a single file in the FAT32 file system: 4 GB.  
Prerequisites for the playback of audio files via Bluetooth  
✓ The external audio source supports theA2DP  
or the AVRCP Bluetooth V 1.4 profile and is paired with the Infotainment system (→ Connection – Bluetooth).  
✓ The external audio source is paired with the Infotainment system (→ Connection – Bluetooth).  
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Playing order for audio data media  
Fig. 1 Possible structure on a storage device.  
Audio files on data media are often sorted by folders to set a certain playing order. Tracks and folders on a storage  
device are each sorted by name, numerically and alphabetically. Subfolders are treated like folders and numbered in  
accordance with the sequence on the data medium.  
The illustration → Fig. 1 shows a typical data storage device that contains tracks , folders and subfolders. The  
tracks and folders on this storage device are played and displayed in the following order:  
1st  
1
3
5
2
Track  
Track  
Track  
and  
in the root directory,Root.  
2nd  
4
and  
in the first folder F1 on the root directory. Display: 01.  
3rd  
in the first subfolder F1.1 of the folder F1. Display: 02.  
4
6
Track  
in the first subfolder F1.1.1 of the subfolder F1.1. Display: 03.  
5
7
Track  
in the second subfolder F1.2 of the folder F1. Display: 04.  
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6
8
9
Tracks  
and  
in the second folder F2. Display: 05.  
The playing order can be altered by selecting different playback modesM( IX or REPEAT)  
(→ Media).  
Equipment features and symbols  
The scope of available functions and symbols in media mode depend on equipment and country.  
The symbols may have a different appearance in some Infotainment systems.  
Equipment  
Audio, media, connectivity  
—Audio playback in the following formats:  
—AAC  
.
—ALAC  
.
—AVI  
.
—FLAC  
.
—MP3  
.
—MP4  
.
—WMA  
.
—Media playback and control via Bluetooth.  
General symbols in radio mode  
Open the folder and track list.  
Symbols in the folder and track list  
—Press the function button under to open the track list.  
Explanations of the symbols in a media source’s track list:  
Displays a parent folder.  
Current track.  
Select higher level.  
Close the folder and track list.  
379  
Symbols for media sources  
USB  
storage device or external audio source connected via the USB connection (→ Connection – USB).  
External audio source connected via the Bluetooth audio source (→ Connection – Bluetooth).  
SD  
card in the internal SD card slot (→ Media drives).  
Symbols for changing tracks and fast forward  
or  
Browsing tracks.  
Briefly press the function button once: Jump to the start of the current track. If the track running time is less  
than 3 seconds, the system will go to the start of the previous track.  
Press and hold the function button: Fast reverse.  
Briefly press the function button once: Go to the next track. Changes from the last track to the first track on the  
storage device that is being played.  
Press and hold the function button: Fast forward.  
Symbols for playback modes (MIX, REPEAT)  
MIX: random playback of track in the current folder or subfolder.  
,
REPEAT: all tracks are repeated after they have been played once or the current track is repeated .  
Selecting and playing the media source  
Selecting the media source  
1. Press MEDIA in the MEDIA main menu to display the selection menu.  
All selectable media sources are shown in the bottom line of the screen. In certain operating states, e.g. while  
the unit is reading a media source, it is not possible to select any media sources.  
2. Select the desired media source (→ Media).  
You can only select a media source if it is inserted in or connected to the Infotainment system.  
—SD  
card in the internal SD card slot .  
—USB  
storage medium or external audio source via the USB port.  
—External audio source via the Bluetooth audio source.  
3. Briefly press the function button under the relevant display to select the desired media source.  
Manual track change  
You can browse through the tracks on the media source that is currently playing.  
380  
Note the playing order of audio data media (→ Media).  
Browsing tracks  
Please refer to (→ Media).  
1. Press the function button under or .  
Folder and track list  
Selecting from the folder and track list  
1. Press the function button under to open the track list.  
2. Press the menu control to browse through the list.  
Or: Press the function button under to select a higher level.  
3. Briefly press the menu control to play the track or open a folder.  
4. Press the function button under to open the folder and track list.  
Or: Press MEDIA.  
The list of folders and tracks closes automatically if you do not set or adjust a setting in the folder and track  
list for longer than approx. 1 minute.  
Changing display mode  
Any additional information stored in the audio files (ID3 tag forMP3  
files) can be displayed on the screen.  
When an audio file which does not contain information is playing, onlyTRACK and the track number are displayed on  
the screen, in the same sequence as on the data medium.  
Playback modes (MIX, REPEAT)  
Refer to the information on the playing order of files and folders (→ Media). Include subfolders in the selected  
playback mode (→ Settings).  
1. Select the playback mode (→ Media).  
—MIX playback mode.  
—REPEAT playback mode.  
2. Press the corresponding function button under  
The active function is highlighted.  
,
or to select the desired playback mode.  
Introduction  
Observe the information in the section on safety (→ General information on Infotainment system).  
Before using the unit for the first time  
After the unit has been reset to its factory settings, you should carry out the following steps before using it again for  
the first time in order to set up the mobile phone interface:  
Checklist  
✓ Observe general safety notes (→ General information on Infotainment system).  
✓ Check whether your mobile telephone is suitable and supports Bluetooth.  
381  
✓ Activate Bluetooth on the mobile telephone and set it to visible.  
✓ Pair and connect the mobile telephone to the Infotainment system.  
✓ Familiarise yourself with the functions and telephone menus.  
The telephone functions described in the following section can be accessed via the Infotainment system if a mobile  
telephone is paired and connected.  
The requirement for a connection between a mobile telephone and the Infotainment system is that the mobile  
telephone supports the Bluetooth function. If no mobile telephone is connected, the telephone functions are not  
available on the Infotainment system.  
Observe the information on using mobile devices in the vehicle (→ General information on Infotainment system).  
How the individual telephone menus are displayed depends on the functional scope of the mobile telephone being  
used. There may be differences.  
Use compatible Bluetooth devices only. Information on compatible Bluetooth products is available from your  
Volkswagen Commercial Vehicles dealer or on the internet.  
Most electronic devices are shielded against high-frequency signals. In rare cases, however, electronic devices may  
not be shielded against high-frequency signals emitted by the mobile telephone interface. This can cause  
interference.  
Some functions and settings are only available when the vehicle is stationary and are not supported by all mobile  
telephones.  
The choice of possible settings varies depending on the country and also on the vehicle equipment.  
The availability of contacts and call lists depends on the mobile telephone being used.  
You can activate up to 20 devices with the telephone control system.  
You can only connect one device that uses both the hands-free profile (HFP  
) and the audio playback profile (A2DP) at the same time .  
Some networks might not support all language-dependent characters and  
services.  
Observe country-specific regulations when using a  
headset.  
Using a mobile telephone in the vehicle may cause noise from the vehicle  
speakers.  
PHONE main menu  
The name of the mobile network operator(provider) with which the SIM  
card of the connected mobile telephone is registered and the name of the connected mobile device are shown on the  
screen.  
It takes a few minutes following the initial pairing process before the phone book data from the paired mobile  
telephone is available on the Infotainment system.  
Opening the PHONE main menu  
—Press PHONE. Any current audio playback is continued.  
PHONE settings  
Opening the PHONE settings  
Depending on the vehicle equipment, theTelephone settings menu may open when theBluetooth menu option is  
382  
selected in the Settings main menu.  
1. Press SETUP.  
2. Turn the menu control and select Bluetooth.  
Display: Meaning  
Name: VW Radio  
Visibility: Switches Bluetooth visibility on and off. Select to activate.  
Visible: Bluetooth visibility is activated.  
Not visible: Bluetooth visibility is deactivated. Bluetooth visibility has to be activated before an external  
Bluetooth device can be paired with the Infotainment system.  
Select mobile phone: Display paired devices. Disconnecting and connecting individual Bluetooth devices and  
Bluetooth profiles.  
Finds Bluetooth® devices that are set to visible and are within the range of the Infotainment system. The  
maximum range is approximately 10 metres.  
Delete paired devices: delete any or all user profiles.  
Sort by...: set the way the phone book entries are sorted F( irst name or Last name).  
Import contacts: displays information about importing contacts.  
Ring tone: Either the selected ringtone or the ringtone set in the mobile phone is sounded, depending on what  
mobile phone is being used. select a ring tone from the list of preset ring tones. The selected ring tone is played  
and stored when you leave the submenu.  
Mobile telephone reminder: Reminder message: Select to activate. If there is a Bluetooth connection to a  
mobile telephone, a corresponding message appears on the screen when you switch off the ignition.  
Equipment features and symbols  
The available functions and the symbols depend on the vehicle equipment and country.  
The symbols may have a different appearance in some Infotainment systems.  
General symbols  
Indicates an existing Bluetooth connection to a mobile telephone.  
Battery charge level of a mobile telephone connected to the mobile phone interface via hands-free telephony.  
Opens the phone book in the paired mobile telephone (→ Mobile phone interface).  
Voice control mode is called up (→ Mobile phone interface – special functions).  
Pair and connect the mobile telephone to the Infotainment system.  
Manage mobile telephones.  
During a telephone call  
Press the function button under this symbol to accept a call.  
383  
Press the function button under this symbol to reject or end a call.  
Switching to mute: Press the function button under this symbol to mute the mobile phone interface microphone  
during a call. Press the function button again to unmute the microphone.  
Switching to mute: Press the function key under this symbol to mute the ringtone during a call. Press the  
function button again to unmute the ringtone.  
Press the function button under this symbol to make the call only on the mobile telephone. Press the function  
button again to make the call using the mobile phone interface once more.  
Call lists  
Opens the call lists of the connected mobile telephone (→ Mobile phone interface).  
Show telephone numbers from missed calls and calls not taken.  
Shows telephone numbers that were dialled on the mobile telephone and the telephone control system.  
Shows telephone numbers that were accepted via the mobile telephone and the telephone control system.  
Areas where special regulations apply  
Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard (→ Mobile  
phone interface). These areas are often clearly marked, but not in all cases. This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles that run on liquefied petroleum gas, e.g. propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the vehicle engine must be switched off.  
WARNING  
Switch off your mobile telephone in potentially explosive atmospheres!  
NOTICE  
Your mobile telephone must always be switched off in areas where special regulations apply and when the use of  
mobile telephones is forbidden. The radiation produced by the mobile telephone when switched on may interfere  
with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.  
384  
Bluetooth technology  
Bluetooth technology is used to connect a mobile telephone to the mobile telephone interface of the vehicle. The  
devices have to be paired with each other once before the mobile telephone interface can be used with a Bluetooth  
mobile telephone.  
Some Bluetooth mobile telephones are detected and connected automatically when the ignition is switched on, if a  
connection already exists. For this to happen, the mobile telephone itself and the Bluetooth function in the telephone  
must be switched on and all active Bluetooth connections to other units must be disconnected.  
The Bluetooth connection is free of charge.  
Bluetooth profiles  
When a mobile telephone is connected to the mobile phone interface, data is exchanged via one of the Bluetooth  
profiles (→ Mobile phone interface – Bluetooth).  
—Bluetooth Hands-Free Profile (HFP  
): If a mobile telephone is connected to the telephone control system viaHFP, you can make calls wirelessly via the  
hands-free system. Many other mobile phone interface functions are not available. The vehicle's external aerial  
cannot be used in this case. Observe the information on using mobile devices in the vehicle (→ General information  
on Infotainment system).  
—Advanced Audio Distribution Profile(A2DP  
): Bluetooth profile for transmitting audio signals in stereo quality.  
Settings (→ Mobile phone interface).  
385  
Pairing, connecting and managing  
Pairing and connecting a mobile telephone with the mobile phone interface  
Before the mobile phone interface can be used, a one-time pairing process with the mobile telephone must be carried  
out so that the units recognise each other. A user profile is created in the mobile phone interface, and the mobile  
telephone is then assigned uniquely to this profile.  
Each mobile telephone must be paired once with the mobile phone interface via Bluetooth. This pairing procedure  
can take a few minutes. Pairing can take place only when the vehicle is stationary.  
Prerequisites  
✓ The ignition is switched on.  
✓ The mobile telephone is switched on.  
✓ The headset, if connected, is disconnected from the mobile telephone.  
✓ The Bluetooth function is enabled and set to visible on the mobile telephone and the Infotainment system.  
✓ Active calls on the mobile telephone and any Bluetooth connections which may switch on automatically are ended  
and deactivated.  
✓ The automatic key lock and the screen saver are deactivated.  
Follow the operating manual for the mobile telephone.  
Inputs must be made on the mobile telephone during the pairing process. The mobile telephone has to be at hand for  
this.  
Pairing a mobile telephone  
1. Press PHONE.  
2. Press the function button under .  
Once the search process is complete, the names of all Bluetooth devices found will be displayed on the screen.  
3. Turn the menu control and then press to select the mobile telephone to be paired from the list of detected  
Bluetooth devices.  
The Infotainment system and the mobile telephone are now paired. Further inputs may be required on the  
mobile telephone and Infotainment system to complete the connection of both devices.  
4. If necessary, confirm the pairing on the mobile telephone.  
Depends on the mobile telephone:  
—Enter the PIN  
displayed on the Infotainment system screen into your mobile telephone and confirm.  
Or: Compare the PIN  
displayed on the Infotainment system screen with the PIN displayed on the mobile telephone. If thesePINs  
match, confirm them on both devices.  
The PHONE main menu is displayed and the phone book and the call lists stored in the mobile telephone are loaded  
automatically once pairing has been completed. You may need to confirm the loading process on the mobile  
telephone.  
The time taken by the loading process varies depending on the amount of data stored in the mobile telephone.  
This data is available on the Infotainment system once the loading process is completed.  
WARNING  
Carrying out the pairing while driving may cause accidents or injuries.  
● Only ever pair devices when the vehicle is stationary.  
386  
When some mobile telephones are paired, a  
PIN  
is shown on the display of the telephone. To finish the pairing procedure, enter this PIN on the Infotainment system.  
Pairing and connecting mobile telephones  
Several mobile telephones can be paired with the Infotainment system, but only one mobile telephone can be  
connected to the Infotainment system at the same time.  
When the Infotainment system is switched on, a connection is automatically set up with the mobile telephone that  
was connected last. If no connection can be set up with this mobile telephone, the telephone control system  
automatically attempts to set up a connection with the next mobile telephone in the list of paired devices.  
Bluetooth connections have a maximum range of 10 metres. Any active Bluetooth connection is interrupted when  
this distance is exceeded. The connection is automatically restored as soon as the device enters the Bluetooth range.  
Please contact a Volkswagen Commercial Vehicles dealership for additional information about pairing and  
connecting mobile telephones.  
To prevent misuse, deactivate visibility on the mobile telephone when the pairing process is  
complete.  
For the device search, select a location where only a few Bluetooth devices are expected. The search range  
for Bluetooth is approximately 10 metres.  
User profile  
A connected mobile telephone is stored in the telephone control system as a user profile.  
Data from the mobile telephone is stored in the user profile, e.g. phone book data in theBluetooth menu.  
A maximum of four user profiles can be stored for mobile telephones in the telephone control system at the same  
time. If another mobile telephone is connected, the user profile which has not been used for the longest amount of  
time will be deleted automatically.  
If the mobile telephone is reconnected to the telephone control system, the data and settings are available again.  
If phone book entries in the mobile telephone are changed with an existing connection, a manual update of the  
phone book data can be triggered via the Bluetooth menu (→ Mobile phone interface). The phone book will be  
automatically updated when the mobile telephone is connected again (e.g. on your next journey).  
1. Reset the Infotainment system to factory settings to delete the stored data completely.  
Using the mobile phone interface and making phone calls  
The telephone functions described in the following section can be accessed via the Infotainment system if a mobile  
telephone is paired and connected.  
The requirement for a connection between a mobile telephone and the Infotainment system is that the mobile  
telephone supports the Bluetooth function.  
If no mobile telephone is connected, the telephone functions are not available on the Infotainment system.  
Observe the information on using mobile devices in the vehicle (→ General information on Infotainment system).  
How the individual telephone menus are displayed depends on the functional scope of the mobile telephone being  
used. There may be differences.  
Use compatible Bluetooth devices only. Information on compatible Bluetooth products is available from your  
Volkswagen Commercial Vehicles dealer.  
The choice of possible settings varies depending on the country and the vehicle equipment.  
387  
Accepting or rejecting a call  
An incoming telephone call and the caller’s telephone number are displayed on the screen.  
If the caller’s telephone number is stored in the phone book, the caller’s stored name is displayed.  
When you answer a call, the display will switch to call mode.  
In call mode, the duration of the call and the stored name of the caller are displayed on the screen during the call.  
Switching off the mobile phone interface  
1. End any active telephone call.  
2. Switch off the ignition.  
3. Remove the vehicle key from the ignition lock.  
The mobile phone interface is switched off if there is no active telephone call.  
If a mobile telephone was connected to the mobile phone interface, the mobile telephone transmitter will  
remain switched on after the mobile phone interface is switched off. If necessary, the mobile telephone must  
be switched off.  
Call lists menu  
For telephone numbers that are already stored as contacts, the stored name is displayed in the call list instead of the  
telephone number.  
The availability of contacts and call lists depends on the mobile telephone being used.  
Opening the Call lists menu  
1. To open the call lists, press the function button under .  
2. Turn the menu control to search up or down through the call lists. An entry is always highlighted.  
3. Press the menu control to select the desired entry and start dialling.  
Special functions of the mobile phone interface  
Phone book menu  
It can take a few minutes after the first pairing process until the phone book data from the mobile telephone is  
available on the Infotainment system.  
Opening and searching the phone book  
1. Press the function button under to open the phone book.  
2. Turn the menu control to search up or down through the phone book. A phone book entry is always highlighted.  
3. Press the menu control to select the desired phone book entry.  
If only one number is assigned to the selected phone book entry, the dialling process will start immediately.  
If two or more telephone numbers are stored for the selected phone book entry, a submenu with all stored  
telephone numbers will open. Select the desired telephone number to start dialling.  
Closing the submenu or phone book  
The display always switches back one level, i.e. from a submenu to the phone book and from the phone book to the  
PHONE main menu.  
388  
1. Press the function button under  
.
Or: press PHONE to access the PHONE main menu directly.  
Voice control mode menu  
If the paired and connected mobile telephone has “voice control mode”, this function can be called up via the  
function button under .  
1. Press the function button under .  
The communication channel to the mobile telephone is opened.  
2. Follow the instructions on the mobile telephone.  
Introduction  
Comply with the instructions given in the safety section (→ General information on Infotainment system).  
Some external devices can be paired with the Infotainment system using wired and wireless connections, if available  
in the vehicle.  
The type and number of media drives and cable and wireless connections differ by equipment package and are not  
available in all countries. The connections may also be different within a model series or in special-edition models.  
In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied  
connecting cables for your vehicle.  
If the adapter or plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.  
Only supported audio files are displayed. Other files are ignored (→ Media).  
NOTICE  
Use only suitable and undamaged connecting cables for wired connections.  
● When inserting the adapter and plug of the connecting cable into the appropriate port, ensure that they are  
correctly positioned and apply only light pressure. Applying too much pressure may damage both the unit  
connection and the adapter or plug of the connecting cable.  
● Make sure that the connecting cable is not pinched or sharply bent.  
● Using unsuitable or damaged connecting cables and adapters may damage devices and cause them to  
malfunction.  
If a connected device is not recognised, disconnect all devices and connect the device again. If necessary,  
check that the connecting cable you are using is working properly.  
If a connected device malfunctions, restart the device. In some cases this will remedy the  
fault.  
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USB port  
The USB  
connection is a cable connection which can be operated only using a suitable connecting cable.  
The USB  
port supplies the voltage of 5 volts customary forUSB.  
The type, quantity and installation locations of theUSB  
ports depend on the equipment and market .  
The Infotainment system only supports mass storage and audio sources in mass storage mode. Please refer to the  
description of your audio source on how to activate this mode.  
Audio files on an external data medium connected to theUSB  
port can be played and controlled via the Infotainment system.  
You can also connect remote control players, e.g. an iPhone. In this case, you can only use the connection to charge  
the battery in the remote control player. You can only play music from the remote control player via the Bluetooth  
interface (→ Connection – Bluetooth).  
The following USB  
ports may be available in the vehicle:  
—USB  
port : suitable for data transfer and charging.  
—USB  
connection  
or  
: Suitable for charging function only.  
A USB  
port  
with data transmission is located on the front of the Infotainment system.  
Connecting the external data media to the USB port  
1. Reduce the volume on the Infotainment system.  
2. Connect external data medium to theUSB  
port.  
Playback can start automatically if the data storage device contains playable files.  
Check which type of USB  
port is installed in your vehicle before connecting an audio source.  
Do not connect or use  
USB  
extension cables or USB hubs.  
Notes and restrictions  
The number of USB  
connections  
and compatibility with Apple devices as well as other media players depend on the equipment.  
Due to the large variety of data storage devices and the various iPod, iPad and iPhone generations available, it is not  
possible to guarantee fault-free operation of all functions described here.  
Depending on the Infotainment system used, external hard drives with a capacity greater than 32 GB sometimes have  
to be reformatted for the FAT32 file system. You can find the necessary software and information online, for  
example.  
390  
Terminating the connection  
The connected data medium must be prepared for removal before you disconnect it.  
Apple devices and devices with “Media Transfer Protocol” (MTP  
) can be disconnected from the system without logging off.  
1. Press MEDIA.  
2. Turn and press the menu control to select theSettings menu option.  
3. Press the function button underMedia settings Remove safely. Press  
USB.  
The menu option is greyed out once the data medium has been removed successfully.  
4. Remove the data medium from the Infotainment system.  
Bluetooth interface  
The Bluetooth interface is a wireless connection.  
Bluetooth audio sources such as mobile telephones can be connected via the Bluetooth interface.  
In Bluetooth audio mode, audio files from a Bluetooth audio source(e.g. mobile telephone) that is connected via  
Bluetooth can be played over the vehicle loudspeakers (Bluetooth audio playback).  
When the symbol is displayed in the status line, Bluetooth audio mode is active.  
Bluetooth audio mode is available only if the vehicle is equipped with a factory-fitted mobile phone interface that  
supports this function (→ Mobile phone interface – Bluetooth).  
Bluetooth profiles  
The Infotainment system is factory-fitted with a Bluetooth interface.  
Only one Bluetooth device can be connected at a time.  
The following Bluetooth profiles may be available in the specified or a newer version:  
—HFP  
1.7.  
—Telephony and speakerphone.  
—A2DP  
1.3.  
—Music playback.  
—AVRCP  
1.6.  
—Display and operation of music playback.  
—Transmission of Cover Arts.  
—PBAP  
1.2.  
—Access to phone book and call lists.  
Bluetooth audio transmission  
Prerequisites  
✓ The Bluetooth audio source is paired and connected with the Infotainment system – the Bluetooth interface linked  
to the mobile phone interface (→ Mobile phone interface – Bluetooth).  
✓ The Bluetooth audio source supports theA2DP  
391  
Bluetooth profile.  
Starting Bluetooth audio transmission  
1. Reduce the volume on the Infotainment system.  
2. Switch on Bluetooth visibility on the external Bluetooth audio source, e.g. mobile telephone.  
3. Press MEDIA.  
4. If necessary, start playback on the Bluetooth audio source manually.  
When playback on the Bluetooth audio source is stopped, the Infotainment system remains in Bluetooth audio mode.  
Controlling playback  
The extent to which the Bluetooth audio source can be controlled via the Infotainment system varies depending on  
what Bluetooth audio source is connected.  
With media players that support theAVRCP  
Bluetooth profile, playback on the Bluetooth audio source can be automatically started or stopped when the unit is  
switched to Bluetooth audio mode or to a different audio source. Depending on the Bluetooth audio source, it may  
also be possible to display the track and change the track using the Infotainment system.  
Due to the large number of possible Bluetooth audio sources, it is not possible to guarantee fault-free  
operation of all described functions for all sources. The Volkswagen Commercial Vehicles website contains a  
list of compatible mobile telephones.  
Always switch off the warning and service tones on a connected Bluetooth audio source, e.g. key tones on a  
mobile telephone, to prevent interference noise and malfunctions.  
With some units, the Bluetooth audio connection will be disconnected automatically if an external media  
player is connected to the Infotainment system via Bluetooth and the USB  
port  
simultaneously.  
Infotainment system overview  
392  
Fig. 1 Overview of 9.2” version of the Infotainment system.  
1
2
3
4
5
6
7
8
9
MENU .  
HOME .  
Sensor field (Infotainment system on or off).  
Sensor fields for volume.  
Function button for main menu.  
Status bar.  
Control centre.  
Screen (touchscreen).  
Views.  
10 Gesture control is switched on.  
You will find further information and tips on using the Infotainment system on (→ Infotainment system  
overview).  
1
2
and  
MENU and HOME  
—Tap MENU to open the start screen.  
—Tap HOME to open the views.  
3
Sensor field (Infotainment system on or off)  
1. Tap to switch the Infotainment system on or off manually.  
393  
4
Sensor fields for volume  
1. Tap to adjust the volume.  
5
Function button for main menu  
The position of the function buttons can be configured (→ Infotainment system overview).  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
7
Control Centre  
There are additional function buttons for functions and notifications in the control centre. You can configure the  
displayed functions (→ Infotainment system overview).  
1. To open the Control Centre, tap and hold the marking and slide it down.  
8
Screen (touchscreen)  
The Infotainment system functions are operated via the screen. A detailed description of the different finger  
movements can be found in the digital instructions.  
1. Tap MENU  
Views  
Operation .  
9
Some submenus and functions have several views with different content. The current view is highlighted.  
—Tap the highlighted area to change the view.  
—Tap and swipe to the left or to the right across the screen to switch between views.  
Scroll bar (without position number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display the additional content.  
Media drives  
394  
Fig. 2 Overview of 8” version of the Infotainment system.  
1
2
3
4
5
6
7
8
Possible sensor fields to open main menus.  
Rotary pushbutton.  
Function button for main menu.  
Control Centre.  
Screen (touchscreen).  
Views.  
Gesture control is switched on.  
Menu control.  
You will find further information and tips on using the Infotainment system on (→ Infotainment system  
overview).  
1
Sensor fields  
1. Tap the corresponding sensor field to open a main menu, e.g. PHONE for the mobile phone interface.  
— RADIO .  
— MEDIA .  
— PHONE .  
— VOICE . This button will not work in some countries.  
— NAV .  
— APP . This button will not work in some countries.  
— CAR Opens the vehicle settings.  
395  
— MENU Opens the start screen.  
2
Rotary pushbutton  
The rotary pushbutton acts as an on and off switch as well as a volume control at the same time.  
—Press to switch the Infotainment system on or off.  
—Turn anti-clockwise to reduce the volume.  
—Turn clockwise to increase the volume.  
3
Function button for main menu  
The position of the function buttons cannot be configured.  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
4
Control Centre  
There are additional function buttons for functions and notifications in the control centre. You can configure the  
displayed functions (→ Infotainment system overview).  
1. To open the Control Centre, tap and hold the marking and slide it down.  
5
Screen (touchscreen)  
The Infotainment system functions are operated via the screen. A detailed description of the different finger  
movements can be found in the digital instructions, if available.  
1. Tap MENU  
Views  
Operation .  
6
Some submenus and functions have several views with different content. The current view is highlighted.  
—Tap the highlighted area to change the view.  
—Tap and swipe to the left or to the right across the screen to switch between views.  
8
Menu control  
—Turn to control the selection in lists.  
—Press to confirm a selection.  
Scroll bar (without position number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display the additional content.  
Operating the Infotainment system  
396  
Fig. 3 Overview of 6.5” version of the Infotainment system.  
1
2
3
4
5
Function buttons to open main menus.  
Rotary pushbutton.  
Screen (touchscreen).  
Views.  
SD  
card slot (→ Media drives).  
Menu control.  
6
1
Function buttons  
1. Press the appropriate function button to open a main menu, for examplePHONE for the mobile phone  
interface.  
— RADIO .  
— MEDIA .  
— MENU Opens the start screen.  
— PHONE .  
— APP . This button will not work in some countries.  
— VOICE . This button will not work in some countries. The button may not have any function depending on the  
equipment level.  
2
Rotary pushbutton  
The rotary pushbutton acts as an on and off switch as well as a volume control at the same time.  
397  
—Press to switch the Infotainment system on or off.  
—Turn anti-clockwise to reduce the volume.  
—Turn clockwise to increase the volume.  
4
Views  
Some submenus and functions have several views with different content. The current view is highlighted.  
—Tap the highlighted area to change the view.  
—Tap and swipe to the left or to the right across the screen to switch between views.  
6
Menu control  
—Turn to control the selection in lists.  
—Press to confirm a selection.  
Function button for main menu (without position number)  
The position of the function buttons cannot be configured.  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
Scroll bar (without position number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display the additional content.  
SD card slot  
Depending on the equipment, anSD  
card slot is not available in all Infotainment systems and not in all countries.  
To use stored media such as audio files or media files in the Infotainment system, insert a compatibleSD  
card into the SD card slot. Supported file formats are displayed in the Infotainment system. Other file formats are  
ignored.  
Dimensions of compatible SD  
cards:  
—32 mm x 24 mm x 2.1 mm(around 1 in x 0.94 in x 0.083 in).  
—32 mm x 24 mm x 1.4 mm(around 1 in x 0.94 in x 0.055 in).  
Inserting an SD card securely  
1. Insert the SD  
card into the SD card slot with the cut-off corner first and the contact surfaces facing down until you feel the  
card click into place.  
If the SD  
card cannot be inserted, check the compatibility and the insertion position of the SD card, and inspect theSD  
card itself.  
NOTICE  
The SD  
card slot, SD card or both may be damaged if you insertSD cards with force, if anSD card has the wrong dimensions  
or if you use an SD card adapter.  
If you insert other objects, e.g.SIM  
398  
cards, in the SD card slot, the object, SD card slot or both may be damaged.  
● Do not use excessive force when insertingSD  
cards.  
●
● Observe the dimensions of compatibleSD  
cards.  
●
● Do not use anySD  
card adapters.  
●
If the Infotainment system cannot read the data on an  
SD  
card, a corresponding message will be displayed on the screen.  
An SD  
card with navigation data cannot be used as a storage device for other files. Stored files are not recognised by  
the Infotainment system.  
Controls  
Use the Infotainment system controls to operate functions and settings.  
The Infotainment system has different controls according to the equipment level:  
—Touchscreen.  
—Sensor fields not on the screen, e.g. MENU .  
—Function buttons, e.g. RADIO or PHONE.  
—Rotary pushbutton.  
—Menu control.  
Opening the digital manual in the Infotainment system (if available)  
For some equipment, a digital user guide for operating the Infotainment system is available in the system. The digital  
manual for the Infotainment system contains further information and tips for using the system.  
1. Tap HOME  
Or: Tap MENU  
.
.
Switching the Infotainment system on and off  
The Infotainment system will start up when the ignition is switched on if the Infotainment system was not switched  
off manually beforehand.  
The Infotainment system will start at the last selected volume setting provided this does not exceed the preselected  
maximum switch-on volume.  
Vehicles with ignition lock: The Infotainment system switches off automatically when the vehicle key is removed  
from the ignition lock.  
If you switch on the Infotainment system manually when the ignition is inactive, it will switch off  
automatically after around 30 minutes without a user input.  
Restarting the Infotainment system  
You can restart the Infotainment system if it stops responding to your inputs.  
1. Tap and hold the sensor field until the Infotainment system switches off.  
399  
Opening the start screen  
1. Tap HOME (→ Infotainment system overview).  
Or: Tap MENU (→ Infotainment system overview).  
Configuring the start screen  
You can configure the layout of the function buttons and also the views and displays on the start screen of the display  
and operating unit or have them positioned on the basis of factory layout templates. It is not possible to configure  
the start screen in all available Infotainment systems.  
1. Tap and hold a function button until the function button is visibly highlighted.  
2. Drag the function button to your chosen position and release.  
Main menus on the start screen  
If a function button is not present, this is not a fault but corresponds to the country-specific equipment of your  
vehicle.  
The following main menus may be included as function buttons on the start screen:  
Background lighting, Background lighting.  
App-Connect .  
Apps.  
Driver assistance.  
Vehicle.  
Help: here you can find further information on the functions and operation of the Infotainment system, e.g. the  
quick guide.  
or  
Sound.  
Air conditioning .  
Media .  
Navigation .  
Users, User management (→ Manage users).  
Radio .  
Legal information.  
Settings (→ Settings for Infotainment system).  
Stationary air conditioning: Auxiliary heater and ventilation.  
400  
Telephone .  
Scrolling through lists, switching tracks  
Select a desired Infotainment system function, setting or track using the touchscreen or menu control of the  
Infotainment system.  
Moving objects, adjusting the volume  
Move objects on the screen to adjust settings, e.g. for sliders, or to reposition parts of a menu.  
Personalise function buttons and views depending on equipment (→ Infotainment system overview).  
Zooming in and out on images and maps on the screen  
Recommendation: Use your thumb and index finger.  
1. Tap and hold the map with two fingers at the same time.  
—To enlarge images and maps, move fingers slowly apart.  
— To minimise images and maps, move fingers slowly together.  
Personalising the Infotainment system  
Depending on the equipment, you can personalise the Infotainment system to permit faster access to favourite or  
frequently used functions.  
You can find tiles for accessing additional menus and functions on the Infotainment system views.  
Adapting tiles  
Adjust the tiles and the functions of the tiles displayed in the Infotainment system views to personalise the  
Infotainment system to suit your requirements.  
1. Tap and hold the tile until an additional window appears.  
2. Tap the desired function in the additional window. Various functions are available depending on the size of the  
tile.  
Or: To return to the view, tap a free area on the screen.  
At least two views are always available. These cannot be removed. With some equipment levels, you can add  
two more views. A maximum of four views can be displayed.  
More functions are available for some tiles than are visible at first glance in the additional window. Swipe up  
or down in the additional window to see all functions.  
Adapting the Control Centre  
Adapt the Control Centre of the Infotainment system to permit faster access to favourite or frequently used  
functions.  
1. Tap and hold the function until an additional window appears.  
2. Tap your chosen function in the additional window and hold it until the function is visibly highlighted.  
3. Drag the function to your chosen position and release.  
The active function is automatically removed from the control centre and added to the additional window.  
401  
More functions are available for the control centre than are visible at first glance in the additional window. Swipe to  
the left or right in the additional window to see all functions.  
Opening tips for personalisation (if available)  
Refer to the Infotainment system instructions for more information and tips on personalisation.  
1. Tap MENU  
Custom.  
System and sound settings  
The choice of possible settings varies depending on the country and also on the vehicle equipment.  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes are automatically stored when a menu is closed.  
,
,
or  
The setting is selected and activated or switched on.  
or  
The setting is neither selected, deactivated nor switched off.  
Open the drop-down list.  
or  
Increase the setting values.  
Decrease the setting values.  
Gradually back.  
Gradually forwards.  
Change setting values with the slider control(infinitely variable).  
System settings  
The following functions, information and setup options may be available in the system settings:  
—Screen.  
—Time and date.  
—Language.  
—Additional keyboard languages.  
—Units.  
—Voice control.  
—Wi-Fi  
.
—Data transmission between mobile devices.  
—Data connection.  
—Bluetooth.  
—Mobile devices.  
—We Connect.  
402  
—Reset to default settings.  
—System information.  
—Copyright.  
—Configuration assistant.  
Opening the system settings  
1. Tap HOME  
Or: Tap MENU  
.
.
Sound settings  
The sound settings may contain information and setting options for equaliser, position, volume and settings.  
If an emergency call is automatically triggered, all sources of sound in the vehicle, such as the radio, are muted for the  
duration of the call, depending on the country.  
Opening the sound settings  
1. Tap HOME  
Or: Tap MENU  
.
.
Adjusting the output volume of external audio sources  
If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment  
system.  
If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If  
this is not sufficient, set the input volume to Medium or Loud.  
If the sound from the connected external audio source is too loud or distorted, lower the output volume on the  
external audio source. If this is not sufficient, set the input volume to Medium or Quiet.  
Introduction  
In radio mode, you can receive radio stations that are available via different reception modes and store your  
favourites for quick access.  
The available reception modes and frequency bands depend on the equipment and are not available in all countries.  
Frequency bands may be discontinued, switched off or no longer offered in some countries.  
With some equipment levels and in some countries, you can also use Internet Radio (→ Radio – online functions).  
The radio stations are responsible for the content of the information  
sent.  
Additional electrical devices connected in the vehicle can interfere with radio reception and cause noises in  
the loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window  
aerial.  
403  
Functional descriptions  
Selecting the reception mode  
Various stations are available depending on the selected reception mode. The available reception modes are  
dependent on the equipment level and are not available in all countries.  
1. Tap Source to open the list of reception modes.  
Or: tap display of the reception mode.  
2. Select the reception mode, e.g.FM  
.
Searching for and selecting stations  
You can search for and select stations in different ways. The possibilities vary depending on reception mode.  
Searching for stations in SCAN mode  
In SCAN mode, the stations of the reception mode are set automatically one after the other and played back for  
approx. 5 seconds.  
1. Tap  
SCAN to start the SCAN function.  
SCAN mode starts and the station currently set is shown in the display.  
2. To select a station, tapSCAN.  
SCAN mode stops and the station is set.  
Selecting stations using the multifunction steering wheel  
Depending on equipment, you can select stations from the station list or from the favourites using the multifunction  
steering wheel.  
—To select the previous station, press on the multifunction steering wheel.  
—To select the next station, press on the multifunction steering wheel.  
Selecting stations via the frequency band  
1. Open settings and switch off the combined station list in the settings.  
2. To open the frequency band, tap  
.
3. Tap the cursor, move on the frequency band and release at the desired frequency.  
Or: tap a point on the frequency band. The cursor will automatically go to the relevant frequency.  
The station is set at that particular frequency.  
Selecting stations from a station list  
Depending on the equipment, you may have to update the station list manually if you left the area after the station  
list was last accessed. In the FM  
/DAB frequency band, the station list normally updates itself automatically.  
1. Open the station list.  
2. Tap the desired station.  
The selected station is set.  
In the case of FM  
/DAB, the best reception mode is selected automatically according to availability of the station.  
404  
Selecting a station and storing as a favourite  
You can store up to 36 stations or frequencies from different reception modes as favourites.  
Storing a station as a favourite  
1. Set the required station.  
2. Tap  
.
Or: Tap and hold the station in the station list.  
The memory locations are displayed.  
3. Tap and hold the memory location until the station is stored.  
The station is stored to the selected memory location.  
If a station has already been stored to the memory location, that station will be removed from the memory  
location and replaced by the new station.  
Showing or hiding display of station logos and the DAB slideshow  
1. Tap  
.
2. Tap Radio text in the current playback content.  
Other functions in radio mode  
The functions listed below depend on the equipment level and are only available in some countries.  
Traffic Programme function (TP function)  
The Traffic Programme function (TP  
function) monitors the traffic reports from a set traffic news station and automatically outputs them during radio or  
media mode. Reception of a traffic news station must be possible and the TP function must be activated in the  
settings in order to receive traffic announcements → Traffic Programme function (TP function). Traffic news stations  
are not available in all countries. Some stations that do not broadcast their own traffic news support the TP function  
through a corresponding traffic news station (EON).  
Provided that a traffic news station can be received, a traffic news station is automatically set in the background in  
the AM  
frequency band and in media mode.  
No TP will be shown on the display if no traffic news station can be received. The unit will automatically search for an  
available traffic news station. As soon as a new traffic news station is available, the status on the display changes to  
TP.  
Switching the TP function on  
1. In radio mode, tap or and tap and activateTraffic Programme (TP).  
Or: in media mode, tap or and tap and activateTraffic Programme (TP).  
Station logos  
Station logos can be pre-installed in the Infotainment system for some frequency bands.  
The station logos are automatically assigned to the stations ifAutoselect station logos is activated in the settings.  
In Internet Radio mode, the Infotainment system accesses the station logos from an online database and assigns  
them automatically to the stations.  
405  
Activating automatic assignment of station logos  
1. In radio mode, tap or  
.
2. Tap and activate Automatically select station logo.  
Or: Tap Advanced settings and tap and activate Automatically select station logo.  
Manually assigning station logos  
It is not possible to assign station logos in all frequency bands. Station logos cannot be assigned manually in theAM  
frequency band.  
1. In radio mode, tap or  
Station logos.  
2. Select the station to which you wish to assign a station logo.  
3. Select the station logo.  
4. If required, repeat the process for other stations.  
5. Tap to finish assigning station logos.  
Functions and symbols  
Functions  
The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.  
—AM  
tuner.  
—FM  
dual tuner (antenna diversity).  
—Combined station list.  
—Combination of FM  
and DAB stations in one list (FM/DAB).  
—Combined station list for favourites.  
—Display of station logos.  
—Aerial amplifier.  
—DAB  
/DAB+.  
—DAB  
slide show.  
—Stationary images are transmitted parallel to the current broadcast.  
—Internet Radio.  
Symbols  
The symbols depend on the equipment and are not available in all countries and can also differ in appearance  
depending on the Infotainment system.  
General symbols  
1. To open the main menu, open the start screen and tap (→ Infotainment system overview).  
Or: Tap RADIO.  
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Or: Press RADIO.  
AM Select AM  
reception mode.  
FM Select FM  
reception mode.  
FM/DAB Select FM  
/DAB reception mode.  
Internet Radio Select Internet Radio reception mode.  
Open additional information for the selected station.  
Select previous station from the station list or favourites.  
Select next station from the station list or favourites.  
Open preset list for favourites.  
Small in a station list: station already stored as a favourite.  
or  
Open the settings.  
TP  
The TP  
function for monitoring the traffic is activated.  
No TP  
The selected traffic news station is not available.  
AF off  
Automatic station tracking (AF  
) is switched off.  
RDS off  
Radio Data System (RDS  
) is switched off.  
Symbols in the AM frequency band  
Open list of AM  
stations.  
Update station list manually.  
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Open frequency band for manual selection ofAM  
frequency.  
Symbols in the FM and FM/DAB frequency band  
Open list of FM  
and DAB stations.  
Open frequency band for manual selection ofFM  
frequency.  
Possible only if the combined station listFM  
/DAB is deactivated in the settings (→ Radio).  
No DAB  
reception possible.  
DAB  
station supports slide show.  
Slide show is not available for theDAB  
station.  
Symbols in Internet Radio mode  
Open full-text search.  
No web radio reception possible.  
Open the most recently listened to Internet Radio stations.  
Open the 100 most listened to Internet Radio stations.  
Open available Internet Radio podcasts.  
Open Internet Radio stations from the desired country.  
Open Internet Radio stations that broadcast their programmes in the desired language.  
Open Internet Radio stations whose programmes belong to the desired genre.  
Open the station selection.  
Online functions  
Depending on the equipment, the Infotainment system may feature online functions in radio mode.  
Online functions in radio mode are not available in all countries and vehicle models.  
The online functions in radio mode include, for example, Internet Radio.  
What you need in order to use online functions in radio mode:  
✓ The requirements for using the services have been fulfilled .  
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✓ You have purchased a corresponding data plan for an Internet connection from the In-Car Shop or you have a data  
plan for the SIM  
card of your mobile telephone and are connected to your vehicle via the Wi-Fi hotspot on your mobile telephone.  
✓ For streaming services, you need to have an existing account with the respective provider.  
Internet Radio  
Internet Radio is a reception mode for Internet Radio stations and podcasts that is independent ofAM  
, FM and DAB. As it is transmitted via the internet, reception is not regionally restricted. Internet Radio is available  
only when the Infotainment system has an active internet connection . Costs may be incurred for data transmission  
from the Internet when using Internet Radio mode.  
Functioning of Internet Radio depends on the privacy settings in the vehicle  
.
Searching for and filtering stations  
In Internet Radio mode, you can filter stations by category or use a full-text search to find stations.  
1. Open the station selection.  
2. Select the category according to which the stations should be filtered.  
Or: Tap to open the full-text search.  
3. Enter the name of the required station or your preferred category.  
The list of stations found is automatically updated as you type.  
4. Tap the desired station.  
Introduction  
In media mode, you can play media files from data media on the Infotainment system and save your favourites for  
quick access.  
Depending on equipment, the following data media can be used as a media source:  
—USB  
data medium, e.g. USB stick.  
—Bluetooth device, e.g. mobile telephone.  
—SD  
map.  
With some equipment levels, the following types of media files may be played back:  
—Audio files, e.g. music.  
—Video files.  
Streaming services  
With some equipment levels and in some countries, you can also use streaming services (→ Media – online functions).  
Restrictions and information on data media  
Dirty, overheated and damaged data media may become unusable. Please observe the manufacturer’s instructions.  
Quality differences in data media from different manufacturers may cause malfunctions in the media playback.  
If a data storage device is incorrectly configured, this may result in the data storage device not being readable.  
Storage volumes, state of use(copy and deletion processes), file system, folder structure and the volumes of data  
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stored may increase the reading time of data media.  
Playlists only specify one playback order and refer to the location of the media files within the folder structure. No  
media files are stored in a playlist. To play a playlist, the media files must be stored in the locations on the data  
medium that are referenced by the playlist.  
No liability can be accepted for damaged, changed or lost files on data  
media.  
Playing a media file  
Connecting and selecting a media source  
1. Connect media source.  
2. Tap My media and select the desired media source.  
Searching for and playing media files  
You can search for and play media files from a media source in various ways.  
Searching in the selected media source  
All media files on the connected media source can be found via a folder structure or using the full-text search  
function.  
1. Display the folder structure.  
2. Search the folder structure for the required track.  
Or: tap to start the full-text search.  
The input line is displayed.  
3. Enter the name of the required track.  
The list of tracks found updates automatically during the input.  
4. Tap the desired track.  
If the selection is in a folder on a media source when playback starts, the media files in that folder will be added  
to the playback.  
When a playlist is played back, all the available tracks in the playlist are added to the playback.  
5. Close the selection with .  
Saving a media file as a favourite  
Only media files that are stored inMy media in the Music and Video folders can be stored as favourites. You can save  
individual tracks, albums, artists and genres as favourites.  
1. Start playback of your chosen track.  
2. Open the Favourites list.  
3. Tap a free memory location.  
Or: tap an already assigned favourite location and hold for around 3 seconds.  
4. Choose from the selection list(e.g. the track).  
The selection options in the selection list depend on the data assigned to the media file. If no genre is specified  
for music files, for example, the genre cannot be saved as a favourite.  
If a video file is currently playing, only that video can be saved as a favourite.  
The selection is saved to the location as a favourite. If the favourite location was already assigned, the  
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previously saved favourite will be replaced.  
Selecting a media file from Favourites  
1. Open the Favourites list.  
2. Tap the desired favourite.  
Depending on what you select, all the tracks belonging to the favourite are added to the playlist.  
Entertainment playback via the Infotainment system  
The Infotainment system can be used to play videos as well as music.  
Video mode  
In video mode, the Infotainment system display can play a video from a data medium or the internal memory,  
depending on the equipment and country.  
The video soundtrack is played on the vehicle loudspeakers.  
The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment  
system display is switched off. You will still hear the video audio.  
In some countries, no video image is displayed even when the vehicle is stationary for traffic safety reasons.  
Depending on the equipment and in some countries, it is also possible to play a video from a streaming service  
(→ Radio – online functions). A stable Internet connection is needed for playback via a streaming service (→ Media –  
online functions). Costs may be charged by the mobile operator.  
Functions and symbols  
Functions  
The functions and possible media formats depend on the vehicle equipment and are not available in all countries.  
—Media playback and control via Bluetooth.  
—Audio playback in the following formats:  
—AAC  
.
—APE  
.
—ALAC  
.
—FLAC  
.
—MP2  
.
—MP3  
.
—MP4  
.
—Vorbis.  
—OPUS  
.
—WMA  
.
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—WAV  
.
—Video playback in the following formats:  
—MPEG  
-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).  
—ISO  
MPEG -4 ASP; Xvid (.mp4, m4v, .mov, .mkv, .avi).  
—ISO  
MPEG-4 AVC / H.264 (.mp4, .m4v, .mov, .mkv, .avi).  
—Windows Media Video 9(.wmv, .asf, .mkv, .avi).  
—Cross-device playlists.  
—Cross-source media database:  
—The data of all media sources connected to the Infotainment system is stored in a media database.  
—If My media is selected, categories, e.g. music, and connected media sources are displayed first.  
—All media files ofUSB  
devices are filtered according to categories, e.g. albums. This category view is always displayed in My media. The  
classic folder structure of the individual USB data media is additionally located in theMy media folder.  
—Media search.  
—Media streaming (online).  
Symbols  
The symbols depend on the equipment and are not available in all countries and can also differ in appearance  
depending on the Infotainment system.  
General symbols  
1. To open the main menu, open the start screen and tap  
Or: Press MEDIA.  
.
Start playback.  
Pause playback.  
Go to previous track.  
Go to the next track.  
Repeat current track.  
Repeats all tracks.  
Activate random playback sequence.  
Search the current media source (list view).  
Close list view.  
Return to the media source in the higher level folder.  
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Open the favourites list.  
Open the settings.  
Symbols for media sources  
My media: Select the cross-source media databaseMy media as the media source. ConnectedUSB  
devices can be selected under My media.  
Bluetooth: Select a device connected via Bluetooth as the media source.  
Select SD  
card as the media source.  
Set up available streaming services.  
Any streaming services already set up are shown in the list of media sources with their own logo.  
Symbols for categories and groups of media files  
Music tracks.  
Videos.  
Playlists.  
Albums.  
Artists.  
Genre.  
Podcasts.  
Audiobooks.  
Symbols for video playback  
Playback videos in full screen mode.  
Minimise playback.  
Online functions in media mode  
Depending on the equipment, the Infotainment system may feature online functions in media mode.  
Online functions in media mode are not available in all countries and vehicle models.  
The online functions in media mode include, for example, streaming services.  
What you need in order to use online functions in media mode:  
✓ The requirements for using the services have been fulfilled .  
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✓ You have purchased a corresponding data plan for an Internet connection from the In-Car Shop or you have a data  
plan for the SIM  
card of your mobile telephone and are connected to your vehicle via the Wi-Fi hotspot on your mobile telephone.  
✓ For streaming services, you need to have an existing account with the respective provider.  
Streaming services  
With some equipment levels and in some countries, you can additionally use streaming services directly via the  
Infotainment system.  
Streaming services are not available in all countries and vehicle models.  
Prerequisites for using these streaming services  
✓ The requirements for using online functions in media mode are satisfied.  
✓ You have a user account with the respective streaming service.  
✓ An internet connection is available (→ Media – online functions).  
Some streaming services can only be activated and deactivated together, even if they are listed individually in  
the menu.  
Setting up streaming services  
1. Select Media Streaming or Streaming as the media source.  
A list of available streaming services is shown.  
2. Select the required streaming service.  
Either an input field for entering the login data is displayed or instructions for logging into the provider are  
shown.  
3. Enter and confirm the login data of the required user account.  
The streaming service is added to the list of media sources as a new function button.  
You may need to sign into the streaming service again if you make any changes, for instance to your privacy  
settings .  
Introduction  
The current vehicle position is determined by means of a global satellite system. All measured values and any traffic  
information are compared with the available map material in order to enable optimal navigation to the destination.  
Acoustic navigation prompts and graphic representations guide the user to the destination.  
Depending on the country, some Infotainment system functions can no longer be selected when the vehicle is  
travelling above a certain speed. This is not a malfunction, but simply a legal requirement.  
WARNING  
Configure settings and enter destinations and changes for navigation only when the vehicle is stationary.  
If a turn is missed during a route guidance, the navigation may recalculate the  
route.  
The quality of the navigation recommendations depends on the navigation data available and any reported  
traffic problems.  
Traffic information is output on the Infotainment system only if the availableWe Connect service has been  
activated.  
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Limitations of the navigation function  
If the Infotainment system cannot receive any data fromGPS  
satellites, e.g. in a tunnel, navigation can still continue using the vehicle sensors.  
In areas that are not or only partially digitised in the Infotainment system’s memory, the Infotainment system also  
tries to enable route guidance.  
If navigation data is unavailable or incomplete, the navigation system may be unable to determine the exact vehicle  
position. As a result, the navigation may not be as exact as usual.  
Road layouts are subject to continuous change, e.g. due to road works. If the navigation data is out of date, errors or  
inaccuracies may occur during route guidance.  
Functional descriptions  
Navigation announcements  
Navigation announcements are acoustic driving directions for the route currently travelled.  
The type and frequency of navigation announcements depends on the settings and the driving situation, e.g.  
motorway driving.  
A navigation announcement informing you that you have reached your destination area is played if the exact  
destination cannot be reached, e.g. because it is located in an area with no digital mapping. In addition, information  
about the direction and distance to the destination is shown on the screen.  
During dynamic route guidance, you receive information about reported traffic disruptions on the route. An additional  
navigation announcement is given if the route is recalculated due to a traffic disruption or changed driving style.  
The volume of a navigation announcement can be adjusted or muted while the announcement is playing. All other  
navigation announcements will be at this volume setting or will be muted.  
Navigation announcements are not output when the Infotainment system is  
muted.  
Customising the navigation map  
To obtain the optimum view, you can also customise the navigation map and map view using enhanced finger  
movements.  
Enhanced operation is available with some equipment levels.  
Moving the navigation map  
Recommendation: Use your index finger.  
1. Use your finger to move the navigation map.  
Zooming into or out of the map view  
Recommendation: Use your index finger.  
1. Tap and hold the map twice in quick succession.  
2. To zoom out of the map view, move your finger up. To zoom in the map view, move your finger down.  
Zooming into or out of the map view  
Recommendation: Use your thumb and index finger.  
1. Tap and hold the map with two fingers at the same time.  
2. To zoom out of the map view, move your fingers toward each other. To zoom in the map view, slowly move  
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your fingers away from each other.  
Tilting the map view  
Recommendation: Use your index and middle finger.  
1. Tap and hold the map with two fingers horizontal to each other at the same time.  
2. Move your fingers up to tilt the map view forward. To tilt the map view back, move your fingers down.  
Rotating the map view  
Recommendation: Use your thumb and index finger.  
1. Tap and hold the map with two fingers at the same time.  
2. Turn your fingers clockwise or anti-clockwise to rotate the map view.  
Route details  
Several destinations can be defined one after another in the route plan. The starting point is always the vehicle  
position determined by the Infotainment system. The route plan contains information on relevant events, such as  
stopovers or destinations, if navigation data is available.  
When you tap an event, an additional window opens with further options. The options available depend on the event  
and the current settings.  
Opening or closing the route plan  
1. Tap the route plan to open it.  
Or: Tap .  
2. Tap to close the route plan.  
Or: Tap .  
3. To stop route guidance to the destination or stopover, tap next to the destination in the route plan.  
Editing route guidance in the route plan  
To edit route guidance, move the stopovers or the destination in the route plan.  
1. Tap and hold your chosen destination until it is highlighted on the screen.  
2. Move the destination into your chosen position and release it.  
The route will be recalculated.  
Additional window in the route plan  
You can tap on the items on a route plan to open an additional window showing further options relating to the items.  
These options depend on which item you tap.  
Functions in the additional window:  
Display on map  
Display the selection on the map.  
Add stopover  
Add a stopover to the route guidance.  
Direct route  
Start direct route guidance.  
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Delete  
Delete stopover from route guidance.  
Bypass  
Bypass traffic disruption. The route will be recalculated.  
Stop route guidance  
End the current route guidance.  
Close the additional window.  
Save destination as a favourite.  
Closing the additional window in the route plan  
1. Tap a free area outside the additional window.  
Setting up a favourite POIs category  
The system shows various POIs, e.g. petrol stations, via the quick selection symbol in the destination entry field, on  
the route plan and on the map. You can prioritise display of these symbols under or  
Preferred POI categories. The system also learns your favourite categories automatically.  
Basic function settings  
Saved data  
To enable fast destination input and optimise route guidance, the Infotainment system stores certain data, e.g.  
frequently driven routes.  
Deleting saved data  
1. Tap  
Basic functions Delete usage pattern.  
2. Tap confirmation to delete.  
Learning usage patterns  
While driving, the navigation saves the routes travelled and destinations arrived at in order to create suggested  
destinations automatically. Destinations are learned depending on the time of day and the day of the week.  
The navigation system can suggest learned routes. Route guidance begins when one of the suggested routes is  
selected.  
The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will  
guide you back to the selected route via a direct alternative.  
Route guidance takes account of any relevant traffic disruption. Relevant traffic disruption will be avoided if an  
alternative route is available and the navigation system can access the data.  
If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route  
plan. It is not necessary to actively start route guidance to the learned destination. Warnings may be given about  
traffic disruption.  
An estimated arrival time is displayed.  
You can activate or deactivate the function at any time and also delete the stored data for the function.  
Activating or deactivating “Learn usage pattern” function  
1. Tap  
Or: tap  
Basic function settings to open the settings for this function.  
Basic functions.  
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2. Tap Learn usage pattern.  
Displaying suggested routes  
1. Tap  
.
Deleting stored data of “Learn usage pattern” function  
1. Tap  
Or: tap  
Basic function settings to open the settings for this function.  
Basic functions.  
2. Tap Delete usage pattern.  
Navigation functions and symbols  
Functions  
The functions are dependent on the equipment level and are not available in all countries.  
—Destination input and route calculation.  
—Simultaneous display of two navigation maps(screen and instrument cluster).  
—Personal destinations.  
—3D City Maps.  
—Online Map Update.  
—Online Traffic Information.  
Symbols  
The symbols depend on the equipment and are not available in all countries and can also differ in appearance  
depending on the Infotainment system.  
Map symbols  
The function buttons and displays depend on the settings and the current driving situation.  
The map displays symbols for traffic information, e.g. traffic disruption andPOI  
s, e.g. filling stations, when navigation data is available (→ Navigation).  
1. To open the main menu, open the start screen and tap (→ Infotainment system overview).  
Display current position.  
Open destination search.  
Destinations and stopovers on the current route.  
Personal destination recommendations (home address, work address, favouritePOI  
s nearby).  
Display route options.  
Fully automatic map mode(align to direction of travel, position, zoom, tilt).  
Set direction of travel and map tilt.  
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Information on current route guidance.  
Show additional window with route plan.  
Hide additional window with route plan.  
Map scale.  
Display destination storage.  
Display additional window with further options, e.g. settings for navigation and navigation announcements.  
Symbols in the additional window  
1. Tap to open the additional window with further options.  
Display route overview and alternative routes for current route guidance.  
Repeat the previous navigation announcement.  
Mute navigation announcements and adjust volume for navigation announcements.  
Open the settings.  
Other symbols  
Destination search: Detailed route entry for a particular address.  
Route plan symbols  
Display current position.  
Destination of the current route guidance.  
End the current route guidance.  
or  
Close the route plan.  
Traffic disruptions  
Traffic disruptions are displayed on the map when navigation data is available (→ Navigation).  
1. Tap the traffic disruption symbol to open an additional window showing details (→ Navigation).  
Traffic jam.  
Accident.  
Ice.  
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Road closed.  
Risk of skidding.  
Danger.  
Road works.  
Strong winds.  
Entering a destination and starting route guidance  
Various functions for entering destinations are available depending on the equipment level. Some functions are  
available only in some countries.  
You can narrow down your search by adding certain suggestions to the results list, e.g. “nearby”.  
You will find further information on the symbols on the Infotainment system screen in this owner’s manual  
(→ Navigation).  
Entering an address  
Start route guidance by entering an address. The navigation system suggests known destinations while you are  
typing an entry. You can also enter a new, unknown address for route guidance.  
When entering the address, enter the name of the destination rather than the  
postcode.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Enter the address of the destination and select the desired destination.  
Or: Tap and enter the address via the input screen.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Enter the address then tap and hold your chosen destination for a few seconds.  
Enter the destination as accurately as possible. If you make a mistake when entering the destination, route  
guidance will not be possible or you may be navigated to the wrong destination.  
Suggested destinations  
The navigation uses stored data such as last and learned destinations, favourites, home address and work address to  
suggest potential destinations.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
Route guidance starts automatically.  
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Last destinations  
The navigation system stores up to ten destinations that you have driven to last in order to make the most recent  
destinations available for route guidance. A new destination automatically overwrites the oldest destination.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Tap and hold your chosen destination for a few seconds.  
Favourite destinations  
Save up to 50 destinations as favourites.  
Saving a destination as a favourite  
1. When entering a destination, tap in the additional window.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Tap and hold your chosen destination for a few seconds.  
Selecting on the map  
The navigation map contains active areas at many points which are suitable for destination input. Tap your chosen  
position or location on the map to enter a destination. If map data is available at this point, you can start route  
guidance.  
Destination inputs via the navigation map depends on the data status and is not possible for all positions.  
Use offroad navigation to enter a destination with no known data.  
Offroad navigation  
Offroad navigation calculates routes to selected destination points with no known data. If a destination point is not  
on known roads or positioning data, the navigation system will calculate the route up to the nearest point on the  
known roads and then complete the route up to the destination point by a direct connection.  
To start off-road navigation, tap a free area for which there is no positioning data.  
Starting navigation  
1. Tap  
.
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2. Move the map view until the desired position can be selected. The navigation map can be operated by extended  
touch gestures (→ Navigation).  
3. Tap the desired destination or any point on the map without positioning data.  
4. Tap Route.  
Using a contact’s address data  
Start route guidance using stored address data for a contact. Stored contacts without address data cannot be used  
for route guidance.  
Starting navigation  
1. Tap  
.
2. Tap your chosen contact and address data.  
3. Tap Route.  
NOTICE  
If the address data for one of your contacts is obsolete, the route guidance will still take you to the stored address.  
Ensure that your contacts’ addresses are up-to-date.  
Navigation data  
The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation  
data is already pre-installed.  
The Infotainment system always requires up-to-date navigation data for you to use route guidance correctly and  
make full use of the functions offered.  
NOTICE  
If you use obsolete data, you may have problems with navigation. Current routes cannot be determined or route  
guidance leads to the wrong destination.  
● Always keep navigation data up-to-date.  
Navigation data online – extension  
The system may delete unused regions from the navigation data in certain circumstances, for example if there is  
insufficient space in the navigation data memory. If the user requires these regions again later, the navigation system  
downloads them again when prompted. This does not require a We Connect or We Connect Plus contract. Availability  
depends on the vehicle equipment and available only in some countries.  
1. Switch on the ignition.  
2. Establish an internet connection, if this has not already been done.  
3. Depending on the country, also select “Share location” mode in the privacy settings (→ Privacy settings).  
Users who use the vehicle as an anonymous guest must reset the privacy settings each time they start the  
vehicle (→ Privacy settings).  
Updating navigation data manually  
Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the Internet at  
www.volkswagen.com and stored on a suitableUSB  
data medium available commercially. If you switch off the Infotainment system, installation will be interrupted and  
will automatically continue once the unit is switched on again.  
1. Download the navigation data and save on aUSB  
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data medium.  
2. Switch on the vehicle's ignition.  
3. Connect a USB  
data storage device to the Infotainment system when the vehicle is stationary.  
The navigation data for regions that are currently frequently travelled are automatically updated in the  
background.  
During and after the navigation data is updated, no message appears in the Infotainment  
system.  
When you update navigation data manually, theUSB  
data medium must remain continuously connected. No message is output to indicate that the update has  
been completed.  
Leave the USB  
data storage device connected to the Infotainment system for a few days until the navigation data for  
travelled regions has been completely downloaded and installed. Installation takes place automatically in the  
background while driving. Otherwise the update procedure will be cancelled.  
If you remove the data medium and travel through a new region in offline mode, the navigation data will not be  
updated, as there is neither a USB  
data storage device nor an Internet connection.  
Display the version of the map data  
1. Tap HOME  
Or: tap MENU  
System information.  
System information.  
Traffic information  
Depending on equipment, it is not always possible to receive traffic information in all Infotainment systems and in  
every country.  
The Infotainment system automatically receives detailed traffic information when connected to the Internet. This  
information is indicated by symbols and colouring of the road network on the map.  
The reception of traffic information depends on your privacy settings in some countries. No traffic  
information is received in offline mode .  
Traffic disruptions  
Traffic disruptions, e.g. traffic jams, are shown as symbols on the navigation map (→ Navigation).  
The route plan displays current traffic disruptions when navigation data is available.  
When route guidance is active, traffic disruptions that are on the current route are displayed in the route plan. You  
can avoid these traffic disruptions by editing the route plan (→ Navigation).  
Bypassing a traffic disruption  
1. Tap the traffic disruption.  
2. Tap Bypass.  
The route will be recalculated.  
It is possible to avoid only one traffic disruption in this way for each  
route.  
Local warnings, e.g. about bad weather, may be shown as pop-up messages on the Infotainment  
system.  
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Traffic flow display  
The traffic flow is shown on the navigation map for current traffic disruptions by means of coloured areas on the road  
network.  
Orange  
Slow-moving traffic.  
Red  
Traffic jam.  
Introduction  
You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the  
Infotainment system to control the telephone functions. The audio is relayed via the vehicle loudspeakers. Depending  
on equipment, you can connect up to two mobile telephones to the Infotainment system simultaneously (→ Mobile  
phone interface).  
The functions described below are dependent on the equipment, may not be available in all countries and also depend  
on the mobile telephone and operating system being used.  
High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality  
may impair telephone calls in the vehicle.  
The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile  
telephone.  
As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once. The device connection with  
the Infotainment system via Bluetooth or Wi-Fi  
can be restored at any time without having to pair the device again.  
When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be  
heard by third parties outside the vehicle.  
Areas where special regulations apply  
Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas  
are not always clearly signposted. This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles that run on liquefied petroleum gas, e.g. propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the engine or mobile telephone must be switched off.  
WARNING  
Switch off the mobile telephone and mobile phone interface in areas where there is a risk of explosion and in areas  
where special regulations apply!  
NOTICE  
Your mobile telephone must always be switched off in areas where special regulations apply and when the use of  
mobile telephones is forbidden. The radiation produced by the mobile telephone when switched on may interfere  
with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.  
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Types of mobile phone interface  
The following types of mobile phone interface may be present in the vehicle, depending on the equipment and the  
country:  
—Basic mobile phone interface.  
The mobile phone interface uses the Bluetooth profileHands-free Profile (HFP  
) for transmission. It enables the use of telephone functions via the Infotainment System and playback via the  
vehicle loudspeakers.  
—Comfort mobile phone interface.  
Like the basic version of the mobile phone interface, theComfort mobile phone interface uses theHFP  
Bluetooth profile.  
The Comfort mobile phone interface may be equipped with a wireless charging function (→ Wireless charging  
function). In order to use the wireless charging function, you must place a suitable mobile telephone correctly in  
the stowage compartment. If you place a suitable mobile phone in the stowage compartment, depending on the  
equipment, the mobile phone is connected to the vehicle aerial. This improves the reception and call quality.  
Pairing, connecting and managing  
Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone  
interface.  
Depending on equipment, you can connect up to two mobile telephones to the Infotainment system simultaneously.  
Only one device will be active and can be used to make calls. The second connected device can accept calls via the  
Infotainment system and be used for playing back media.  
The functions listed below may not be available in all Infotainment systems, depending on the equipment and  
country.  
Available functions depend on the mobile telephone used and its operating system.  
Pairing a mobile telephone  
The mobile telephone must be paired with the Infotainment system before the first connection is established. A user  
profile is automatically saved in the Infotainment system (→ Mobile phone interface). This pairing procedure can take  
a few minutes.  
Prerequisites:  
✓ Bluetooth is activated on the mobile telephone.  
✓ Bluetooth is activated on the Infotainment system.  
1. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the  
Infotainment system.  
2. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If pairing was successful, the data of the mobile telephone will be stored in the user profile.  
3. Optional: confirm the message for the data transfer on the mobile telephone.  
WARNING  
Carrying out the pairing while driving may cause accidents or injuries.  
● Only ever pair devices when the vehicle is stationary.  
When some mobile telephones are paired, a  
PIN  
is shown on the display of the telephone. To finish the pairing procedure, enter this PIN on the Infotainment system.  
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Paired mobile telephones are stored in the Infotainment system even if they are not currently  
connected.  
Connecting a mobile telephone  
Prerequisite:  
✓ A mobile telephone is paired with the Infotainment system.  
1. Activate Bluetooth on the mobile telephone.  
Functional descriptions  
User profiles  
An individual user profile is automatically created for every paired mobile telephone. The data from the mobile  
telephone (e.g. contact data) is stored in the user profile. A maximum of ten user profiles can be stored in the  
Infotainment system simultaneously.  
Completely deleting saved data  
1. Reset the Infotainment system to factory settings to delete the stored data completely (→ Settings for  
Infotainment system).  
Active and passive connection  
At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the  
mobile phone interface. If several mobile telephones are connected to the Infotainment system, you can switch  
between active and passive connections. Establish an active connection to the Infotainment system in order to  
operate the mobile phone interface with the desired mobile telephone.  
Difference between the connection types  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the  
data of this mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface.  
Other functions are not available.  
Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.  
Switching connection type (passive to active)  
Prerequisite:  
✓ several mobile telephones are connected to the Infotainment system simultaneously.  
1. Tap  
.
Or: Tap the name of the active mobile telephone.  
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2. Tap the name of the desired mobile telephone.  
Other mobile telephones then automatically have a passive connection.  
Managing connections  
Prerequisite:  
✓ The mobile telephone is paired and connected.  
1. Open the start screen and tap  
Mobile devices.  
2. Tap to select the technology you wish to use for the connection.  
Phone book  
The phone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment  
system for the first time. It may be necessary to confirm transfer on the mobile telephone.  
Depending on the equipment, a maximum of 5000 contacts can be stored in the phone book.  
The phone book is updated every time you connect. The phone book that is still available can be used during the  
update.  
If conference calls are supported, you can open the phone book during a call and add another person.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Using a telephone  
To start a call, select a telephone number. Various functions are available for selecting a telephone number.  
Using contact details  
If there are several phone numbers for each contact, you must select the desired phone number.  
1. Tap and the contact in the list to start the call.  
Or: To search for a contact, tap and enter the name of the contact in the input field. Tap the contact to start  
the call.  
Or: Tap a favourite in the main menu of the mobile phone interface to start the call via the favourites.  
When searching for a contact, enter the surname and first name separated by a  
space.  
Use call list  
The mobile phone interface displays the call list of the mobile telephone. Start calls via the call list.  
1. Tap  
All. Tap a number in the list to start the call.  
Or: Tap and filter the entries in the call list(e.g. missed calls or dialled numbers). Tap a number in the filtered  
list to start the call.  
Entering a telephone number manually  
1. Tap and enter telephone number.  
2. Tap to start the call.  
While you are entering a phone number, contacts that match the number will appear on the Infotainment  
system display.  
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Favourites and speed dial keys  
A speed dial key can be assigned with a favourite from the phone book. If an image is stored in the entry, this will be  
displayed on the speed dial button.  
Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface).  
Assigning speed dial keys  
1. Tap an unassigned speed dial key.  
2. Tap a contact from the phone book or search for it via the search bar. If multiple phone numbers are stored for  
the contact, tap the number from the list.  
Editing speed dial keys  
1. Tap and hold a speed dial key until the phone book opens.  
2. Tap a new contact from the phone book. If multiple phone numbers are stored for the contact, tap the number  
from the list.  
Calling a favourite  
1. Tap an assigned speed dial key.  
Favourites are not updated automatically. If the telephone number of a contact should change, the speed dial  
key must be assigned again.  
Deleting favourites from the speed dial button  
1. Tap  
Manage favourites in the main menu of the mobile phone interface. Tap on the desired speed dial  
button to delete a favourite.  
Or: Tap  
.
Or: Tap Delete all to delete all favourites from all speed dial buttons.  
2. Tap confirmation to delete.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive text messages via  
the mobile phone interface.  
Sending a text message  
1. Tap  
Text message New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Sending an email  
1. Tap  
E-mail New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Mobile phone interface – functions and symbols  
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Functions  
The functions are dependent on the equipment level and are not available in all countries or for all Infotainment  
systems. The available functions depend on the mobile telephone used and its operating system.  
—Hands-free function.  
—SMS  
functions via Bluetooth:  
—Read SMS  
.
—Write SMS  
, including templates.  
—Have SMS  
read out loud.  
—Message history.  
—Email functions via Bluetooth:  
—Read emails.  
—Write emails.  
Symbols  
The symbols depend on the equipment and are not available in all countries and can also differ in appearance  
depending on the Infotainment system.  
Main menu symbols  
1. To open the main menu, open the start screen and tap .  
Or: Press PHONE.  
Open the contact list.  
Call lists for incoming and outgoing calls.  
Dial a phone number.  
Text messages (SMS  
and email).  
Select the active device.  
or  
Open the settings.  
Symbols for telephone calls  
Start a call or bring it to the foreground.  
End or reject a call.  
Mute the hands-free system.  
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Hold a call.  
Continue a call.  
Add a participant to a conference or start a conference.  
or  
Make an emergency call.  
Get help in the event of a breakdown.  
Mailbox.  
Obtain information about the Volkswagen brand and about selected value-added services relating to traffic and  
travel.  
Call list symbols  
1. Tap to open the call lists.  
Incoming call.  
Outgoing call.  
Missed call.  
Frequent calls or favourites from the mobile telephone if supported by the mobile telephone.  
Telephone number (company).  
Telephone number (private).  
Mobile telephone number.  
Fax unit.  
Fax (company).  
Fax (private).  
Symbols for text messages  
1. Tap to open the text messages.  
Received text message.  
Sent text message.  
Template for text messages.  
Have text messages read out loud.  
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Introduction  
Voice control allows you to perform certain functions by using voice commands.  
Types of voice control  
Depending on the language set in the Infotainment system and on the country, you can use one of the following  
types of voice control in the vehicle:  
—Command-based voice control(standard).  
—Enhanced voice control(offline or online).  
Does my vehicle have voice control?  
Your vehicle is equipped with voice control if there is a voice control button on the multifunction steering wheel,  
the sensor field or the VOICE function button is available in the Infotainment system, or if your vehicle understands  
the activation word.  
Black with a blue background: Voice control is active and recognises the words spoken.  
Test the voice control function before driving to familiarise yourself with  
it.  
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Differences in voice control systems  
Command-based voice control (standard)  
Voice control only recognises grammatically correct voice commands. Voice commands must follow a defined syntax  
in order to be recognised correctly, e.g.: “Navigate to [Town, Street name, House number]”. Depending on the  
equipment, you will find further examples in the Infotainment system (→ Infotainment system overview). Command-  
based voice control can be performed in every available language.  
Enhanced voice control (offline or online)  
Voice commands can be freely formulated and colloquial. For example, the system will show the remaining time until  
arrival at your destination in response to the statement “How much longer do I have to drive?”.  
Depending on the equipment, further suggestions for voice commands can be found in the Infotainment system  
(→ Infotainment system overview). Suggested voice commands depend on the set language.  
Advanced voice control works online and offline. Voice commands can be processed better in online mode because  
more data is available. For online mode, you need a valid We Connect Plus contract.  
If advanced voice control is available in your language, it is used when voice control is  
activated.  
Supported languages  
The number of languages available in your country depends on the vehicle equipment.  
Start voice control by saying the activation word used in your country (→ Voice control).  
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Starting and stopping the voice control function  
Voice commands  
Voice control only recognises voice commands in the same language set in the Infotainment system.  
Note the following tips for giving successful voice commands:  
✓ Speak clearly and at a normal volume. Speak slightly louder at higher speeds.  
✓ Avoid over-emphasis and strong dialects.  
✓ Do not leave long pauses when speaking.  
✓ Avoid background noise of any kind.  
✓ Do not point the airflow from the vents towards the microphones or roof.  
Opening suggested voice commands  
1. Tap HOME  
Or: tap MENU  
.
.
Depending on the content of the phone book, it may be advisable to swap the order of the desired contact’s  
first name and surname to ensure that a name is reliably recognised from the phone book.  
Starting the voice control function  
Depending on the vehicle equipment, you can start voice control using different methods:  
—Starting with your voice: Say the activation word (→ Voice control).  
—Starting with the multifunction steering wheel: Press the voice control button  
—Starting with the Infotainment system: Tap VOICE or press VOICE.  
.
Depending on the mobile telephone and operating system, the voice control of the connected mobile  
telephone can also be started by holding down the voice control button  
VOICE button.  
, the VOICE sensor field or the  
Stopping the voice control function  
Depending on the vehicle equipment, you can stop voice control in different ways:  
—Stopping with your voice: Tap HOME  
General to open suggestions for voice commands to end voice  
control.  
Or: Tap MENU  
General to open suggestions for voice commands to end voice control.  
—Stopping with the multifunction steering wheel: Press the voice control button  
.
—Stopping automatically: Voice control ends automatically when you use Infotainment system functions, activate  
the parking system, receive an incoming phone call or the navigation system makes an announcement.  
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Activation word  
The circular buffer in the Infotainment system checks the words spoken in the vehicle for the activation word. Voice  
control starts if the Infotainment system recognises the activation word. The circular buffer data is overwritten  
approximately every 15 seconds. It does not transmit data or words spoken in the vehicle. The circular buffer is  
inactive when the activation word is switched off.  
Switching the activation word on or off  
If the activation word is switched off, the voice control cannot be activated via the activation word.  
1. Tap HOME  
Or: Tap MENU  
Or: Tap MENU  
Voice control Activation word.  
Voice control Voice control start/end sound or Activation word.  
Voice control Voice control start/end sound or Activation word.  
Saying and recognising the activation word  
Prerequisite  
✓ The Activation word is switched on in the settings.  
Здравей Volkswagen  
Olá Volkswagen  
Bonjour Volkswagen  
Ahoj Volkswagen  
Hallo Volkswagen  
Hej Volkswagen  
Hola Volkswagen  
Bonjour Volkswagen  
Hei Volkswagen  
Hello Volkswagen.  
Γεια σου Volkswagen  
Ciao Volkswagen  
ハロー Volkswagen.  
Hola Volkswagen  
Hallo Volkswagen  
Hallo Volkswagen  
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Olá Volkswagen  
Cześć Volkswagen  
안녕 Volkswagen  
Привет Volkswagen  
Hej Volkswagen  
Merhaba Volkswagen  
Hello Volkswagen.  
Troubleshooting  
Voice control does not react  
—Voice control is not available in your language.  
—Set the correct language in the Infotainment system.  
—Start voice control with the activation word or the voice control button on the multifunction steering wheel.  
—Voice commands are not recognised due to a system error. Ask a suitably qualified workshop.  
Voice control provides inappropriate answers  
—The voice control system has interpreted the question incorrectly.  
—Speak the voice command again clearly.  
Voice control does not perform function  
—The function cannot be performed by voice control.  
—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be  
found in the Infotainment system.  
—Settings in the function prevent it from being switched on or performed.  
—The voice control system has not understood the voice command.  
—Insufficient data is available.  
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Introduction  
Some external devices can be connected to the Infotainment system by cable and wireless connections present in the  
vehicle (if installed).  
The type and number of cable and wireless connections differ by equipment package and country. The connections  
may also be different within a model series or in special-edition models.  
In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied  
connecting cables for your vehicle.  
If the adapter or plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.  
NOTICE  
Use only suitable and undamaged connecting cables for wired connections.  
● When inserting the adapter and plug of the connecting cable into the appropriate port, ensure that they are  
correctly positioned and apply only light pressure. Applying too much pressure may damage both the unit  
connection and the adapter or plug of the connecting cable.  
● Make sure that the connection cable is not pinched or kinked.  
● Do not use unsuitable or damaged connection cables. This could result in malfunctions and damage to the unit.  
If a connected device is not recognised, disconnect all devices and connect the device again. If necessary,  
check that the connecting cable you are using is working properly.  
If a connected device malfunctions, restart the device. In some cases this will remedy the  
fault.  
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USB port  
The USB port allows data to be transferred and devices to be charged or permits only device charging.  
USB port  
Fig. 1 USB-C port in the vehicle(illustration).  
The following USB  
-C ports may be available in the vehicle:  
Identification of a USB  
port for data transfer and charging function.  
Identification of a USB  
port for charging function only.  
Further information on the charging facilities and charging capacity is provided in this Owner’s Manual  
(→ Wireless charging function).  
Possible fitting locations of USB ports  
The number and fitting locations of theUSB  
ports are vehicle- and equipment-dependent and are not available in all countries.  
—Next to the steering wheel.  
—In the front passenger door.  
—In the sliding doors.  
—Armrest in the third seat row.  
—On the interior mirror.  
USB  
ports on the rear seats are equipped only with a charging function.  
Available data transfer functions  
The following USB  
data transfer functions are possible, depending on equipment.  
—Mobile Apps .  
—Media playback .  
—Updates, e.g. navigation data (→ Navigation).  
Notes and restrictions  
—Use only suitableUSB  
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charging cables. The USB connecting cable must be suitable for theUSB port installed in the vehicle.  
—Dirty, overheated and damaged data media may become unusable. Please observe the manufacturer’s instructions.  
—Quality differences in data media from different manufacturers may cause malfunctions in the media playback.  
—If USB  
extension cables, USB plug adapters orUSB hubs are used, this can result in malfunctions or failure of theUSB  
functions.  
Bluetooth interface  
The Bluetooth interface is a wireless connection.  
In Bluetooth audio mode, audio files from a Bluetooth audio source(e.g. mobile telephone) that is connected via  
Bluetooth can be played over the vehicle loudspeakers.  
Bluetooth audio mode is available only if the vehicle is equipped with a factory-fitted mobile phone interface that  
supports this function.  
Bluetooth profiles  
The Infotainment system is factory-fitted with a Bluetooth interface.  
A maximum of three Bluetooth devices can be connected at the same time.  
The following Bluetooth profiles may be available in the specified or a newer version:  
—HFP  
1.7.  
—Telephony and speakerphone.  
—A2DP  
1.3.  
—Music playback.  
—AVRCP  
1.6.  
—Display and operation of music playback.  
—Transmission of Cover Arts.  
—PBAP  
1.2.  
—Access to phone book and call lists.  
—MAP  
1.4.  
—Access to SMS  
and email.  
—SPP  
1.2.  
—Serial data transfer via Bluetooth.  
Starting Bluetooth audio transmission  
Prerequisites  
✓ The Bluetooth audio source is paired with and connected to the Infotainment system.  
✓ The Bluetooth audio source supports the Bluetooth profileAdvanced Audio Distribution Profile(A2DP  
).  
✓ In the Bluetooth settings menu, the Bluetooth Audio (A2DP/AVRCP) function is activated.  
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1. Reduce the volume on the Infotainment system.  
2. Switch on Bluetooth visibility on the external Bluetooth audio source, e.g. mobile telephone.  
3. Open the Media main menu.  
4. Tap Source  
BT audio.  
5. If necessary, start playback on the Bluetooth audio source manually.  
When playback on the Bluetooth audio source is stopped, the Infotainment system remains in Bluetooth audio mode.  
Controlling playback  
The extent to which the Bluetooth audio source can be controlled via the Infotainment system varies depending on  
what Bluetooth audio source is connected.  
With media players that support theAVRCP  
Bluetooth profile, playback on the Bluetooth audio source can be automatically started or stopped when the unit is  
switched to Bluetooth audio mode or to a different audio source. Depending on the Bluetooth audio source, it may  
also be possible to display the track and change the track using the Infotainment system.  
Due to the large number of possible Bluetooth audio sources, it is not possible to guarantee fault-free  
operation of all described functions for all sources.  
Always switch off the warning and service tones on a connected Bluetooth audio source, e.g. key tones on a  
mobile telephone, to prevent interference noise and malfunctions.  
With some units, the Bluetooth audio connection will be disconnected automatically if an external media  
player is connected to the Infotainment system via Bluetooth and the USB  
port  
simultaneously.  
Connecting an external audio source via Wi-Fi  
The Wi-Fi  
connection is a wireless connection.  
In Wi-Fi  
audio mode, sources connected via Wi-Fi, e.g. mobile telephones, can be used for audio transmission.  
The Wi-Fi  
function depends on the vehicle equipment and is available only in some countries.  
Prerequisites  
✓ The connected audio source has a suitable application(app) or supports UPnP  
media sharing.  
✓ The audio source is connected viaWi-Fi  
.
Starting Wi-Fi audio transmission  
1. Reduce the volume on the Infotainment system.  
2. Open the Media main menu.  
3. Start the UPnP  
server application or suitable app for audio playback on the Wi-Fi audio source.  
4. Tap and select Wi-Fi.  
5. Observe the information on the further procedure on the Infotainment system screen and on theWi-Fi  
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audio source screen.  
The function button for selecting the audio source ( ) in the Media main menu may vary if another audio source is  
already connected to the Infotainment system, e.g. via USB  
, and selected.  
Controlling playback  
The extent to which theWi-Fi  
audio source can be controlled via the Infotainment system varies depending on what Wi-Fi audio source is  
connected.  
Introduction  
Use of the internet in the vehicle depends on the vehicle equipment and is available only in some countries.  
An internet connection is required in order to use selected In-Car Apps or online functions in your vehicle. There are  
two options available to you for setting up an internet connection in the vehicle: via the Wi-Fi  
hotspot of a mobile device, e.g. mobile telephone, or via the vehicle’s eSIM.  
You can use the Infotainment system as aWi-Fi  
hotspot for eight further mobile devices . This function is dependent on the equipment level and is not available in all  
vehicles.  
If you want to use the  
eSIM  
for internet access, you must purchase data plans via the web shop of Volkswagen’s external mobile communications  
partner.  
If you have concluded aWe Connect contract, you do not need any other data plans of the external mobile  
communications partner in order to use the mobile online services.  
Opening Wi-Fi settings  
1. Tap HOME  
Or: tap MENU  
Wi-Fi.  
Wi-Fi.  
Changes are automatically stored when a menu is closed.  
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Technical specifications for internet use  
Wi-Fi  
The technical specifications of theWi-Fi  
in the vehicle that are described here depend on the vehicle equipment and are available only in some countries.  
—Wi-Fi  
in accordance with IEEE 802.11 b/g/n.  
—Transfer in 2.4 GHz and 5 GHz.  
—Two Wi-Fi  
modes simultaneously:  
—Tethering (2.4 GHz).  
—2.4 GHz access point.  
—Up to eight mobile devices can be connected simultaneously.  
—Internet connection via Wi-Fi  
:
—Tethering via mobile telephone.  
—Wi-Fi  
hotspot for clients in the vehicle.  
—Apple CarPlay via Wi-Fi  
.
—Android Auto via Wi-Fi  
.
—Simplified pairing process via WPS  
or Quick Response Code (QR Code).  
Possible types of data connections  
The potential types of data connection depend on the equipment level and are not available in all countries.  
Mobile device  
Use the Wi-Fi  
hotspot of a mobile device, e.g. mobile telephone.  
eSIM (embedded SIM)  
The vehicle has a control unit with an embeddedSIM  
Card (eSIM). In order to use theWi-Fi hotspot, you must purchase data plans from the In-Car Shop or from our  
mobile telephone partner’s web shop.  
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Setting up an internet connection  
Internet connection via a mobile device  
1. Activate tethering/Wi-Fi  
hotspot on the mobile device, refer to the manufacturer’s operating instructions.  
2. Tap HOME  
Wi-Fi Wi-Fi: .  
Wi-Fi Wi-Fi: .  
Or: tap MENU  
3. Tap Wi-Fi search.  
The Infotainment system searches forWi-Fi  
hotspots nearby. The search operation may take a few seconds.  
4. Select the Wi-Fi  
network of the desired mobile device.  
5. Enter the network key of the mobile device on the Infotainment system and confirm.  
The Wi-Fi  
connection between the mobile device and Infotainment system is now established. Further inputs may be  
required on the mobile device to complete the connection.  
Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all  
functions.  
The availability of the function for using the Infotainment system as aWi-  
Fi  
hotspot is country-dependent and may vary.  
Depending on your mobile telephone tariff, additional costs(e.g. for roaming) may be charged for  
downloading and using online data bundles, especially if you use these services abroad. Due to the potentially  
high data volume, Volkswagen recommends using a mobile phone tariff that includes a data flat rate. For  
more information contact your mobile telephone provider.  
Internet connection via the eSIM in the vehicle  
In order to use an internet connection via the vehicle’seSIM  
, you must purchase data plans in the web shop of Volkswagen’s external mobile communications partner. If you  
activated the Load in vehicle function upon registration, you can then also purchase data plans directly in the vehicle  
via the Infotainment system.  
Activating internet connection via the eSIM  
1. Tap Home  
Or: tap MENU  
Data connection.  
Data connection.  
2. Activate Streaming via integrated data connection (eSIM).  
The possibility of using an internet connection via the vehicle’s  
eSIM  
depends on the vehicle equipment and country.  
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Activating and deactivating a Wi-Fi hotspot  
The potential types of data connection depend on the equipment level and are not available in all countries.  
Depending on equipment, some Infotainment systems can be used as aWi-Fi  
hotspot in order to access the Internet. A mobile Wi-Fi hotspot can be created for externalWi-Fi devices, e.g. a  
mobile telephone, if the Infotainment system can access a SIM card with data plan, e.g. an embeddedeSIM card. Up to  
eight mobile devices can be connected.  
Prerequisite  
✓ The following is activated in theWi-Fi  
settings (→ Wi-Fi hotspot): Network settings Allow internet connection.  
Or: Data connection Integrated data connection.  
✓ The vehicle has a control unit with an embeddedeSIM  
card and data plans are available.  
Configuring a Wi-Fi hotspot  
You will need to enter information both on the externalWi-Fi  
device and on the Infotainment system.  
A Wi-Fi  
connection must be established in order to set up the Wi-Fi hotspot.  
1. On the start screen of the Infotainment system, tap  
2. Tap and activate Use as hotspot.  
Wi-Fi Infotainment system as hotspot.  
Or: tap and activate Mobile hotspot.  
3. Note the name and network key of theWi-Fi  
hotspot in the same menu.  
4. Search for the displayed name of the external Wi-Fi  
device.  
Or: open the Wi-Fi  
settings of the external Wi-Fi device, find the name of the Wi-Fi hotspot and select by tapping it.  
5. Enter the displayed network key on theWi-Fi  
device and confirm.  
The Wi-Fi  
connection is set up. Further inputs may be required on the external Wi-Fi device to complete the connection.  
6. Optional: repeat the procedure to connect furtherWi-Fi  
devices.  
The name and network key of theWi-  
Fi  
hotspot are generated automatically. You can specify the name of the hotspot and network key of the Wi-Fi hotspot  
yourself afterwards.  
Deactivating the Wi-Fi hotspot  
1. On the start screen of the Infotainment system, tap  
2. Tap and deactivate Use as hotspot.  
Wi-Fi Infotainment system as hotspot.  
Or: tap and deactivate Mobile hotspot.  
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Quick connection  
The quick connection function makes it possible to easily and quickly establish a wireless local network with  
encryption. Alternatively, the function can be carried out by scanning a QR Code  
in some countries.  
WPS with Infotainment system as a Wi-Fi hotspot  
Prerequisites  
✓ The Wi-Fi  
hotspot of the Infotainment system is activated.  
✓ The mobile device supportsWPS  
.
1. Tap HOME  
Or: tap MENU  
Wi-Fi.  
Wi-Fi.  
2. Tap Quick connection with Infotainment system.  
3. Activate WPS  
on the mobile device to be connected.  
The Wi-Fi  
connection is set up. Further inputs may be required on the mobile device to complete the connection.  
4. Optional: repeat the procedure to connect further mobile devices.  
Only oneWPS  
connection can be established at any time. If several connection attempts are started simultaneously, all connection  
attempts will fail.  
WPS with Infotainment system as client  
Prerequisites  
✓ The Wi-Fi  
hotspot of the Infotainment system is deactivated.  
✓ The mobile device supportsWPS  
.
1. Tap HOME  
Or: tap MENU  
Wi-Fi.  
Wi-Fi.  
2. Tap WPS quick connection (WPS button).  
3. Activate WPS  
on the mobile device.  
The Wi-Fi  
connection is set up. Further inputs may be required on the mobile device to complete the connection.  
WPS  
is not supported by all mobile devices. Establish the connection manually in this case:  
1.  
Set up the Infotainment system as aWi-  
Fi  
hotspot .  
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Or: connect the Infotainment system as a client to theWi-  
Fi  
hotspot of a mobile device .  
Wi-Fi pairing via QR code  
The Wi-Fi  
connection can also be established by scanning the corresponding QR Code.  
Prerequisites  
✓ The Wi-Fi  
hotspot of the Infotainment system is activated.  
✓ A suitable application for scanningQR Code  
s is installed on the mobile device.  
1. Tap HOME  
Or: tap MENU  
Wi-Fi.  
Wi-Fi.  
2. Tap Quick connection with Infotainment system.  
3. Scan the QR Code  
on the Infotainment system screen with the mobile device.  
The mobile device is connected as a client to theWi-Fi  
hotspot of the Infotainment system.  
While the Infotainment system is in theWi-  
Fi  
settings menu, the wireless charging function is deactivated. Wireless charging is activated again once you leave the  
Settings menu.  
With older mobile devices, it may be the case that the functions are restricted or do not work. Ensure that you  
are using the latest software version for your mobile device.  
Introduction  
Volkswagen App-Connect, referred to as App-Connect below, enables the user to display and operate content and  
functions from the mobile telephone on the Infotainment system screen.  
For this, the mobile telephone must be connected to the Infotainment system using aUSB  
interface with data transfer function.  
Some technologies can also be accessed wirelessly usingApp-Connect Wireless via the Bluetooth interface and aWi-  
Fi  
connection.  
The following technologies may be available:  
—Apple CarPlay.  
Depending on the equipment, it can also be used wirelessly viaApp-Connect Wireless.  
—Android Auto.  
Depending on the equipment, it can also be used wirelessly viaApp-Connect Wireless.  
The availability of App-Connect technologies depends on the country concerned and may vary according to the  
mobile telephone used.  
Apple CarPlay and Android Auto are technologies operated by third parties and made available to Volkswagen AG.  
Volkswagen AG is not responsible if these technologies are terminated, discontinued or deactivated during the  
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Related Topics

Introduction Overview and controls Media drives Operation Settings Radio Media Mobile phone interface Connectivity Infotainment system overview Radio ? online functions Media ? online functions Navigation App-Connect Voice control Connectivity (USB/Bluetooth) Wi-Fi

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