Get Volkswagen Car-Net: Connecting you and your vehicle Guide for Volkswagen Passat SUV Seventh Generation (2010-2014)

Volkswagen Car-Net: Connecting you and your vehicle

¤ Introduction

In this section you’ll find information about:

Volkswagen Car-Net service

Features

Application software (“apps”)

3-button module

Volkswagen Car-Net services are provided by Verizon Telematics,

Inc. (VzT) and are available only on select models. Automatic Crash

Notification (ACN) may be engaged for up to 6 months without acti-

vating a trial or paid subscription; Manual Emergency Call service and

all other Volkswagen Car-Net services require a trial or paid subscrip-

tion. Volkswagen Car-Net may collect location information. See appli-

cable Terms of Service and Privacy Policy available at

www.vw.com/carnet for details.

Data Collection and Privacy

Vehicle location information is transmitted to Volkswagen and our

Volkswagen Car-Net service provider, Verizon Telematics, Inc. (VzT),

anytime you press a Volkswagen Car-Net in-car button, when an

ACN event occurs or periodically in connection with the operation of

Volkswagen Car-Net.

Unless Volkswagen Car-Net equipment is disabled in the vehicle, it is

possible for Volkswagen and VzT to determine the car’s location if

required to do so by law, court order, subpoena or other legal re-

quirement. For more information, please contact the Volkswagen Car-

Net Response Center at 1-877-820-2290.

Calls may be monitored or recorded.

Volkswagen collects, processes, transmits, uses and shares infor-

mation about you and your vehicle in accordance with the

Volkswagen Car-Net Terms of Service and Privacy Policy. See the

Volkswagen Car-Net Terms of Service and Privacy Policy at

(http://www.vw.com/carnet) for more details.

More information:

Declaration of Compliance

WARNING

Application software and Volkswagen Car-Net services that are

unsuitable or improperly used can cause accidents, serious

personal injury and vehicle damage.

Volkswagen Car-Net services can be used only where ade-

quate cellular and GPS signals are available

Volkswagen recommends using only services and applica-

tion software that are provided by Volkswagen or Verizon

Telematics, Inc. (VzT) specifically for your vehicle.

Protect the mobile device and its application software from

misuse.

Never modify application software and Volkswagen Car-Net

services.

Always read and heed the operating instructions for the mo-

bile device.

WARNING

Driver distraction causes accidents, collisions and serious per-

sonal injury! Using application software and Volkswagen Car-

Net services while driving can distract the driver from traffic.

Always drive attentively and responsibly.

Volkswagen Car-Net service

¤ Please first read and note the introductory information and

heed the WARNINGS

Your vehicle has equipment to enable Volkswagen Car-Net, a suite of

connected vehicle services that makes driving and owning a

Volkswagen vehicle more convenient. Volkswagen Car-Net allows

you to seamlessly connect your car and your life by offering the fol-

lowing services:

Safe & Secure – Receive support and assistance in the moment of

need.

Family Guardian – Keep track of family members driving your ve-

hicle.

Remote Vehicle Access – Interact with your vehicle through your

Volkswagen Car-Net iPhone^®or Android^®app, computer or a

Volkswagen Car-Net Customer Specialist (text and data rates apply).

Diagnostics & Maintenance – Manage your vehicle health with

diagnostic checks and service scheduling.

You can access Volkswagen Car-Net services via your Volkswagen

Car-Net iPhone^®or Android^®app (text and data rates apply) and the

Volkswagen Car-Net website (http://www.vw.com/carnet). If you have

a question or would like to subscribe, please either press the • button

in your vehicle or contact the Volkswagen Car-Net Response Center

at 1-877-820-2290. For more information or to log on to your

Volkswagen Car-Net account, visit http://www.vw.com/carnet.

Note: Please review the Volkswagen Car-Net Terms of Service and

Privacy Policy at http://www.vw.com/carnet.

Subscription required

Automatic Crash Notification (ACN) may be engaged for up to 6

months, starting from the date of new vehicle sale, without activating

a trial or paid subscription.

The Manual Emergency Call service and all other Volkswagen Car-

Net features require a trial or paid subscription. To begin your trial or

paid subscription, authentication and activation are required. For

more information, please visit the website

(http://www.vw.com/carnet), press the • button in the 3-button mod-

ule in your vehicle or contact the Volkswagen Car-Net Response

Center at 1-877-820-2290.

The LED light in the 3-button module will be green during the trial

period and whenever you have an active subscription. The LED light

will go off if the trial period is over and the customer has not sub-

scribed to the Volkswagen Car-Net services. The LED light will be red

only during a VW Car-Net hardware malfunction or fault ⇒ꢀ3-button

module.

Once a trial or paid Volkswagen Car-Net subscription has been

activated, please advise all who use the vehicle that different

kinds of data can be sent and received automatically by the ve-

hicle, including speed, location and more.

WARNING

Vehicle health reports do not replace the information provided

by the vehicle warning and indicator lights. Failure to heed

warning lights and instrument cluster text messages can cause

the vehicle to break down in traffic and result in a collision and

serious personal injury.

Never ignore warning lights or text WARNINGS.

Always stop the vehicle as soon as it is safe to do so.

Park the vehicle at a safe distance from moving traffic and

where no part of the hot catalytic converter and exhaust system

can come into contact with flammable materials under the vehi-

cle, such as dry grass, brush, spilled fuel, etc.

A broken down vehicle presents a high accident risk for itself

and others. Switch on emergency flashers and set up a warning

triangle to warn oncoming traffic.

Before opening the engine hood, always switch off the en-

gine and let the engine cool down.

Always be very careful when working in the engine compart-

ment, which is a potentially dangerous area in any motor vehi-

cle and can cause serious personal injury.

NOTICE

Failure to heed warning lights or text WARNINGS can result in

vehicle damage.

Volkswagen collects, processes, transmits, uses and shares in-

formation about you and your vehicle in accordance with the

Volkswagen Car-Net Terms of Service and Privacy Policy. See the

Volkswagen Car-Net Terms of Service and Privacy Policy at

http://www.vw.com/carnet for more details.

Volkswagen Car-Net services use a system based on a wireless

communication network. If all technical and other conditions are met

and Volkswagen Car-Net still does not work properly, please try using

the service again later.

Features

¤ Please first read and note the introductory information and

heed the WARNINGS

The following listed features are available after Volkswagen Car-Net

registration either through the 3-button module ⇒ꢀv 3-button module,

a mobile device ⇒ꢀ Application software (“apps”), the Volkswagen

Car-Net website (http://www.vw.com/carnet) or by contacting the

Volkswagen Car-Net Response Center at 1-877-820-2290. They are

divided into 4 categories: Safe & Secure, Family Guardian, Remote

Vehicle Access and Diagnostics & Maintenance Services. Always

refer to the Volkswagen Car-Net website for the most up-to-date in-

formation regarding Volkswagen Car-Net services.

Safe & Secure:

Feature

Description

Automatic Crash Notification is initiated in the

event of airbag deployment or rollover. When

the feature is activated the Volkswagen Car-

Net Response Center is notified of your loca-

tion and contacts your vehicle to determine the

risk of injury and to dispatch help. Help is dis-

patched even if the Volkswagen Car-Net Re-

sponse Center does not connect to the vehi-

cle's occupants. Automatic Crash Notification

may be engaged for up to 6 months without

activating a trial or paid subscription.

Automatic Crash

Notification (ACN)

In the case of an emergency, press the • but-

ton in the 3-button module: The Volkswagen

Car-Net device initiates a connection to the

Volkswagen Car-Net Response Center. The

location of the vehicle and customer data for

identification is sent at the same time.

Manual Emergency

Call

Safe & Secure:

Feature

Description

Press the > button in the 3-button module:

The vehicle will connect directly to the

Volkswagen Roadside Assistance Call Center.

The vehicle’s location is also transmitted in

order to more quickly provide assistance.

Roadside

Assistance

Stolen Vehicle Lo- After you have reported your vehicle as stolen

cation Assistance to law enforcement, you may provide the case

For use by law en- information to the Volkswagen Car-Net Re-

forcement authori- sponse Center. Once the information has been

ties only. See

verified, the VW Car-Net Customer Specialist

Terms of Service at will be able to provide law enforcement with

www.vw.com/carnet vehicle location data sent by the VW Car-Net

for details.

module.

Family Guardian:

Feature

Description

By logging on to your Volkswagen Car-Net account,

you can designate an area on a map as a “virtual

fence.” The vehicle owner can then choose notification

channels (text message or email) for receiving alerts

when the vehicle crosses the defined boundary (texts

and data rates apply).

Boundary

Alert

Volkswagen Car-Net can be configured to inform the

vehicle owner whenever the vehicle exceeds a speed

Speed Alert set by the owner. The owner can select to be informed

through multiple channels, including text messages

and email (text and data rates apply).

Remote Vehicle Access:

Feature

Description

You can send a request to unlock the vehicle doors

through your Volkswagen Car-Net iPhone^®or An-

droid^®app, the Volkswagen Car-Net website or by

calling the Volkswagen Car-Net Response Center

(text and data rates apply). If none of the vehicle

doors are opened within about 30 seconds, the car will

lock again.

Remote

Door Unlock

You can send a honk and flash signal to the car using

the Volkswagen Car-Net website or the VW Car-Net

iPhone^®or Android^®app (text and data rates apply).

The car will honk the horn and blink the headlights

and emergency flashers for up to 10 seconds.

Remote

Honk and

Flash

You can locate your last parked location using your

Volkswagen Car-Net iPhone^®or Android^®app (text

and data rates apply).

Last Parked

Location

Destinations

Only appli-

cable for

Points of Interest (POIs) or other destinations can be

imported remotely into the factory-installed navigation

system (if equipped) from a computer or the

vehicles

equipped

with a facto-

ry-installed

navigation

system.

Volkswagen Car-Net iPhone^®or Android^®app (text

and data rates apply). These destinations can be

called up and used by the navigation system.

Destination

Download

Only appli-

cable for

Press the • button in the 3-button module: The vehi-

cle will connect directly to the Volkswagen Car-Net

Response Center where a Volkswagen Car-Net Cus-

tomer Specialist will assist with destinations. The ad-

dress of a dealer’s location can also be sent by the

Customer Specialist to your factory-installed naviga-

tion system (if equipped).

vehicles

equipped

with a facto-

ry-installed

navigation

system.

Remote Vehicle Access:

Feature

Description

Current information about the vehicle can be viewed

through a computer or your Volkswagen Car-Net iPh-

one^®or Android^®app (text and data rates apply). You

can find out if the doors, luggage compartment and

engine hood are open or closed, whether the car lights

are on or off, the level of fuel in the tank, when the

vehicle needs to be serviced next and more.

Remote

Status

Check

Diagnostics & Maintenance:

Feature

Description

Press the • button in the 3-button module: The vehi-

cle will initiate a call to the Volkswagen Car-Net Re-

sponse Center where a Volkswagen Car-Net Custom-

er Specialist will connect you with an authorized

Volkswagen dealer to schedule your service appoint-

ment. The address of the dealer’s location can also be

sent by the Customer Specialist to your factory-

installed navigation system (if equipped).

Dealer

Scheduling

View a vehicle health report to proactively manage

maintenance and other services and to receive up-to-

date diagnostics in a monthly email report or by im-

mediate request.

Vehicle

Health

Report

WARNING

Refer to your vehicle's warning and indicator lights for the most

current diagnostic information. Always consult this manual for

maintenance guidelines. Failure to heed warning lights and in-

strument cluster text messages can cause the vehicle to break

down in traffic and result in a collision and serious personal

injury.

Never ignore warning lights or text WARNINGS.

Always stop the vehicle as soon as it is safe to do so.

Park the vehicle at a safe distance from moving traffic and

where no part of the hot catalytic converter and exhaust system

can come into contact with flammable materials under the vehi-

cle, such as dry grass, brush, spilled fuel, etc.

A broken down vehicle presents a high accident risk for itself

and others. Switch on emergency flashers and set up a warning

triangle to warn oncoming traffic.

The Volkswagen Car-Net website (http:// www.vw.com/carnet)

contains the most up-to-date information and instructions about

Volkswagen Car-Net services.

Please regularly visit the website to learn about changes to ser-

vices and new features.

Volkswagen Car-Net features can be modified, discontinued, deac-

tivated, reactivated or expanded without any further notice.

Application software (“apps”)

¤ Please first read and note the introductory information and

heed the WARNINGS

Many mobile devices are equipped to load application software

(“apps”) into the device. Apps can make it possible to display addi-

tional information on the factory-installed Radio or Navigation system

or activate, control or deactivate specific vehicle features.

Application software, its usage and the wireless connection required

to use application software may be billable services. Apps may be

provided by third parties. Therefore you should refer to the terms of

use and privacy statements associated with the apps for information

about how the apps collect, use and share information about you,

your vehicle or your mobile device.

The application software provided may be designed to be used for a

variety of purposes and be specific to your vehicle and country ⇒ꢀ .

The content, range of software provided and application software

provider can vary. Some application software is also subject to the

availability of services provided by third parties. In order for some

application software to work, wireless service reception must be

strong enough to handle the data exchange involved (text and data

rates apply).

Application software descriptions may be provided by the service pro-

vider.

Due to the multitude of mobile devices and fast pace of software de-

velopment, the application software provided may not run on all mo-

bile devices and their operating systems. This may even apply for the

same model of a mobile device. For example, application software

may run on version 2 of the device's operating system but not on ver-

sion 3.

Application software can be modified, discontinued, deactivated, re-

activated or expanded without any further notice.

In order for some application software to work, the wireless or cable

connection between the factory-installed Radio or Navigation system

and a compatible, functioning mobile device must be strong enough

and uninterrupted.

NOTICE

Volkswagen is not responsible for vehicle damage caused by

inferior-quality or malicious application software, poorly pro-

grammed application software, insufficient wireless service re-

ception, data loss during transmission or misuse of mobile de-

vices.

3-button module

Fig. 17 In the roof console: 3-button module to access Volkswagen

Car-Net service operators

¤ Please first read and note the introductory information and

heed the WARNINGS

The buttons in the 3-button module provide access to several

Volkswagen Car-Net features and pressing a button will initiate a

connection to the Volkswagen Car-Net Response Center. Calls may

be monitored or recorded. In general, the Volkswagen Car-Net Cus-

tomer Specialist will end the call.

Function

⇒ꢀfig. 17

Press and hold for longer than 2 seconds: Con-

nects to the Volkswagen Car-Net Response Center

and a Volkswagen Car-Net Customer Specialist.

•

Press again: End the call.

>

Press and hold for longer than 2 seconds: Assis-

tance in the event of a breakdown by connecting to

the Volkswagen Roadside Provider.

Press again: End the call.

Press and hold for longer than 2 seconds: Activate

emergency call.

•

Press again: End the call.

LED light in the 3-button module

The LED light in the 3-button module will be green during the trial

period and whenever you have an active subscription. The LED light

will go off if the trial period is over and the customer has not sub-

scribed to the Volkswagen Car-Net Services. The LED light will be

red only during a VW Car-Net hardware malfunction or fault.

WARNING

Application software and Volkswagen Car-Net services that are

unsuitable or improperly used can cause accidents, serious

personal injury and vehicle damage.

Volkswagen Car-Net services can be used only where ade-

quate cellular and GPS signals are available

Volkswagen recommends using only services and applica-

tion software that are provided by Volkswagen or Verizon

Telematics, Inc. (VzT) specifically for your vehicle.

Protect the mobile device and its application software from

misuse.

Never modify application software and Volkswagen Car-Net

services.

Always read and heed the operating instructions for the mo-

bile device.

WARNING

Driver distraction causes accidents, collisions and serious per-

sonal injury! Using application software and Volkswagen Car-

Net services while driving can distract the driver from traffic.

Always drive attentively and responsibly.

NOTICE

The system does not support simultaneous Volkswagen Car-Net

and mobile phone calls via the mobile phone package.

When a Volkswagen Car-Net service is accessed through the

3-button module call buttons any calls on a mobile device con-

nected to the vehicle’s mobile phone package will be automati-

cally disconnected.

Initiating or accepting a call on a mobile device connected to

the vehicle's mobile phone package could end any connection to

the Volkswagen Car-Net Response Center made through the •,

> or • buttons.

Calls on a mobile device connected to the vehicle's mobile

phone package cannot be accepted or initiated during an auto-

mated emergency connection to the Volkswagen Car-Net Re-

sponse Center; for example, because an airbag has deployed.

Volkswagen Car-Net: Connecting you and your vehicle for Your Volkswagen Passat SUV Seventh Generation (2010-2014)

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