Get Volkswagen Car-Net: Connecting you and your vehicle -> Introduction Guide for Volkswagen Passat SUV Seventh Generation (2010-2014)

Volkswagen Car-Net: Connecting you and your vehicle

¤ Introduction

In this section you’ll find information about:

Volkswagen Car-Net service

Features

Application software (“apps”)

3-button module

Volkswagen Car-Net services are provided by Verizon Telematics,

Inc. (VzT) and are available only on select models. Automatic Crash

Notification (ACN) may be engaged for up to 6 months without acti-

vating a trial or paid subscription; Manual Emergency Call service and

all other Volkswagen Car-Net services require a trial or paid subscrip-

tion. Volkswagen Car-Net may collect location information. See appli-

cable Terms of Service and Privacy Policy available at

www.vw.com/carnet for details.

Data Collection and Privacy

Vehicle location information is transmitted to Volkswagen and our

Volkswagen Car-Net service provider, Verizon Telematics, Inc. (VzT),

anytime you press a Volkswagen Car-Net in-car button, when an

ACN event occurs or periodically in connection with the operation of

Volkswagen Car-Net.

Unless Volkswagen Car-Net equipment is disabled in the vehicle, it is

possible for Volkswagen and VzT to determine the car’s location if

required to do so by law, court order, subpoena or other legal re-

quirement. For more information, please contact the Volkswagen Car-

Net Response Center at 1-877-820-2290.

Calls may be monitored or recorded.

Volkswagen collects, processes, transmits, uses and shares infor-

mation about you and your vehicle in accordance with the

Volkswagen Car-Net Terms of Service and Privacy Policy. See the

Volkswagen Car-Net Terms of Service and Privacy Policy at

(http://www.vw.com/carnet) for more details.

More information:

Declaration of Compliance

WARNING

Application software and Volkswagen Car-Net services that are

unsuitable or improperly used can cause accidents, serious

personal injury and vehicle damage.

Volkswagen Car-Net services can be used only where ade-

quate cellular and GPS signals are available

Volkswagen recommends using only services and applica-

tion software that are provided by Volkswagen or Verizon

Telematics, Inc. (VzT) specifically for your vehicle.

Protect the mobile device and its application software from

misuse.

Never modify application software and Volkswagen Car-Net

services.

Always read and heed the operating instructions for the mo-

bile device.

WARNING

Driver distraction causes accidents, collisions and serious per-

sonal injury! Using application software and Volkswagen Car-

Net services while driving can distract the driver from traffic.

Always drive attentively and responsibly.

Volkswagen Car-Net service

¤ Please first read and note the introductory information and

heed the WARNINGS

Your vehicle has equipment to enable Volkswagen Car-Net, a suite of

connected vehicle services that makes driving and owning a

Volkswagen vehicle more convenient. Volkswagen Car-Net allows

you to seamlessly connect your car and your life by offering the fol-

lowing services:

Safe & Secure – Receive support and assistance in the moment of

need.

Family Guardian – Keep track of family members driving your ve-

hicle.

Remote Vehicle Access – Interact with your vehicle through your

Volkswagen Car-Net iPhone^®or Android^®app, computer or a

Volkswagen Car-Net Customer Specialist (text and data rates apply).

Diagnostics & Maintenance – Manage your vehicle health with

diagnostic checks and service scheduling.

You can access Volkswagen Car-Net services via your Volkswagen

Car-Net iPhone^®or Android^®app (text and data rates apply) and the

Volkswagen Car-Net website (http://www.vw.com/carnet). If you have

a question or would like to subscribe, please either press the • button

in your vehicle or contact the Volkswagen Car-Net Response Center

at 1-877-820-2290. For more information or to log on to your

Volkswagen Car-Net account, visit http://www.vw.com/carnet.

Note: Please review the Volkswagen Car-Net Terms of Service and

Privacy Policy at http://www.vw.com/carnet.

Subscription required

Automatic Crash Notification (ACN) may be engaged for up to 6

months, starting from the date of new vehicle sale, without activating

a trial or paid subscription.

The Manual Emergency Call service and all other Volkswagen Car-

Net features require a trial or paid subscription. To begin your trial or

paid subscription, authentication and activation are required. For

more information, please visit the website

(http://www.vw.com/carnet), press the • button in the 3-button mod-

ule in your vehicle or contact the Volkswagen Car-Net Response

Center at 1-877-820-2290.

The LED light in the 3-button module will be green during the trial

period and whenever you have an active subscription. The LED light

will go off if the trial period is over and the customer has not sub-

scribed to the Volkswagen Car-Net services. The LED light will be red

only during a VW Car-Net hardware malfunction or fault ⇒ꢀ3-button

module.

Once a trial or paid Volkswagen Car-Net subscription has been

activated, please advise all who use the vehicle that different

kinds of data can be sent and received automatically by the ve-

hicle, including speed, location and more.

WARNING

Vehicle health reports do not replace the information provided

by the vehicle warning and indicator lights. Failure to heed

warning lights and instrument cluster text messages can cause

the vehicle to break down in traffic and result in a collision and

serious personal injury.

Never ignore warning lights or text WARNINGS.

Always stop the vehicle as soon as it is safe to do so.

Park the vehicle at a safe distance from moving traffic and

where no part of the hot catalytic converter and exhaust system

can come into contact with flammable materials under the vehi-

cle, such as dry grass, brush, spilled fuel, etc.

A broken down vehicle presents a high accident risk for itself

and others. Switch on emergency flashers and set up a warning

triangle to warn oncoming traffic.

Before opening the engine hood, always switch off the en-

gine and let the engine cool down.

Always be very careful when working in the engine compart-

ment, which is a potentially dangerous area in any motor vehi-

cle and can cause serious personal injury.

NOTICE

Failure to heed warning lights or text WARNINGS can result in

vehicle damage.

Volkswagen collects, processes, transmits, uses and shares in-

formation about you and your vehicle in accordance with the

Volkswagen Car-Net Terms of Service and Privacy Policy. See the

Volkswagen Car-Net Terms of Service and Privacy Policy at

http://www.vw.com/carnet for more details.

Volkswagen Car-Net services use a system based on a wireless

communication network. If all technical and other conditions are met

and Volkswagen Car-Net still does not work properly, please try using

the service again later.

Volkswagen Car-Net: Connecting you and your vehicle -> Introduction for Your Volkswagen Passat SUV Seventh Generation (2010-2014)

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