Get Volkswagen Car-Net: Connecting you and your vehicle -> Features Guide for Volkswagen Passat SUV Seventh Generation (2010-2014)

Features

¤ Please first read and note the introductory information and

heed the WARNINGS

The following listed features are available after Volkswagen Car-Net

registration either through the 3-button module ⇒ꢀv 3-button module,

a mobile device ⇒ꢀ Application software (“apps”), the Volkswagen

Car-Net website (http://www.vw.com/carnet) or by contacting the

Volkswagen Car-Net Response Center at 1-877-820-2290. They are

divided into 4 categories: Safe & Secure, Family Guardian, Remote

Vehicle Access and Diagnostics & Maintenance Services. Always

refer to the Volkswagen Car-Net website for the most up-to-date in-

formation regarding Volkswagen Car-Net services.

Safe & Secure:

Feature

Description

Automatic Crash Notification is initiated in the

event of airbag deployment or rollover. When

the feature is activated the Volkswagen Car-

Net Response Center is notified of your loca-

tion and contacts your vehicle to determine the

risk of injury and to dispatch help. Help is dis-

patched even if the Volkswagen Car-Net Re-

sponse Center does not connect to the vehi-

cle's occupants. Automatic Crash Notification

may be engaged for up to 6 months without

activating a trial or paid subscription.

Automatic Crash

Notification (ACN)

In the case of an emergency, press the • but-

ton in the 3-button module: The Volkswagen

Car-Net device initiates a connection to the

Volkswagen Car-Net Response Center. The

location of the vehicle and customer data for

identification is sent at the same time.

Manual Emergency

Call

Safe & Secure:

Feature

Description

Press the > button in the 3-button module:

The vehicle will connect directly to the

Volkswagen Roadside Assistance Call Center.

The vehicle’s location is also transmitted in

order to more quickly provide assistance.

Roadside

Assistance

Stolen Vehicle Lo- After you have reported your vehicle as stolen

cation Assistance to law enforcement, you may provide the case

For use by law en- information to the Volkswagen Car-Net Re-

forcement authori- sponse Center. Once the information has been

ties only. See

verified, the VW Car-Net Customer Specialist

Terms of Service at will be able to provide law enforcement with

www.vw.com/carnet vehicle location data sent by the VW Car-Net

for details.

module.

Family Guardian:

Feature

Description

By logging on to your Volkswagen Car-Net account,

you can designate an area on a map as a “virtual

fence.” The vehicle owner can then choose notification

channels (text message or email) for receiving alerts

when the vehicle crosses the defined boundary (texts

and data rates apply).

Boundary

Alert

Volkswagen Car-Net can be configured to inform the

vehicle owner whenever the vehicle exceeds a speed

Speed Alert set by the owner. The owner can select to be informed

through multiple channels, including text messages

and email (text and data rates apply).

Remote Vehicle Access:

Feature

Description

You can send a request to unlock the vehicle doors

through your Volkswagen Car-Net iPhone^®or An-

droid^®app, the Volkswagen Car-Net website or by

calling the Volkswagen Car-Net Response Center

(text and data rates apply). If none of the vehicle

doors are opened within about 30 seconds, the car will

lock again.

Remote

Door Unlock

You can send a honk and flash signal to the car using

the Volkswagen Car-Net website or the VW Car-Net

iPhone^®or Android^®app (text and data rates apply).

The car will honk the horn and blink the headlights

and emergency flashers for up to 10 seconds.

Remote

Honk and

Flash

You can locate your last parked location using your

Volkswagen Car-Net iPhone^®or Android^®app (text

and data rates apply).

Last Parked

Location

Destinations

Only appli-

cable for

Points of Interest (POIs) or other destinations can be

imported remotely into the factory-installed navigation

system (if equipped) from a computer or the

vehicles

equipped

with a facto-

ry-installed

navigation

system.

Volkswagen Car-Net iPhone^®or Android^®app (text

and data rates apply). These destinations can be

called up and used by the navigation system.

Destination

Download

Only appli-

cable for

Press the • button in the 3-button module: The vehi-

cle will connect directly to the Volkswagen Car-Net

Response Center where a Volkswagen Car-Net Cus-

tomer Specialist will assist with destinations. The ad-

dress of a dealer’s location can also be sent by the

Customer Specialist to your factory-installed naviga-

tion system (if equipped).

vehicles

equipped

with a facto-

ry-installed

navigation

system.

Remote Vehicle Access:

Feature

Description

Current information about the vehicle can be viewed

through a computer or your Volkswagen Car-Net iPh-

one^®or Android^®app (text and data rates apply). You

can find out if the doors, luggage compartment and

engine hood are open or closed, whether the car lights

are on or off, the level of fuel in the tank, when the

vehicle needs to be serviced next and more.

Remote

Status

Check

Diagnostics & Maintenance:

Feature

Description

Press the • button in the 3-button module: The vehi-

cle will initiate a call to the Volkswagen Car-Net Re-

sponse Center where a Volkswagen Car-Net Custom-

er Specialist will connect you with an authorized

Volkswagen dealer to schedule your service appoint-

ment. The address of the dealer’s location can also be

sent by the Customer Specialist to your factory-

installed navigation system (if equipped).

Dealer

Scheduling

View a vehicle health report to proactively manage

maintenance and other services and to receive up-to-

date diagnostics in a monthly email report or by im-

mediate request.

Vehicle

Health

Report

Volkswagen Car-Net: Connecting you and your vehicle -> Features for Your Volkswagen Passat SUV Seventh Generation (2010-2014)

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