Infotainment system for Your Volkswagen Passat SUV Nineth Generation (2023-2025)

Cybersecurity comprises measures to reduce the risk of unauthorised access by malware or an internet attack on vehicle functions,  
data and control units. Connectivity components in particular are subject to the risk of unauthorised access or internet attacks.  
Connectivity components are control units for data transmission, interfaces, media and diagnostic connections via which information  
and data can be exchanged between the vehicle and mobile devices or the internet.  
Connectivity components are equipped with security mechanisms that minimise the risk of unauthorised access to vehicle systems.  
The connectivity components include the following in particular:  
—Diagnostic port.  
—Control unit with embedded eSIM card.  
—Mobile phone interface.  
—App-Connect.  
—Wi-Fi® hotspot.  
—NFC radio technology.  
—Bluetooth® interface.  
—USB port.  
—SD card slot.  
The type and number of connectivity components present in your vehicle depend on the equipment and country.  
Software and security mechanisms  
The software and security mechanisms in the vehicle are subject to ongoing development. Like with computers or the operating  
systems of mobile telephones, the software and security mechanisms in the vehicle may also be updated at irregular intervals.  
Updates improve the security, stability and running speeds of the vehicle systems. An update is a preventive measure to optimise  
functionality and protect against malware, for example.  
The software of vehicle control units is updated with an update.  
There are two options for updating your vehicle, depending on vehicle and country:  
—Updates by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
—Update via an over-the-air update.  
WARNING  
Malware can access data and information that are stored in control units, in the Infotainment system and on connected or paired  
mobile telephones. In spite of integrated security mechanisms and regularly performed over-the-air updates, malware can still  
damage or cause malfunctions of the control units and vehicle. Damage to and malfunctions of the control units and vehicle can also  
occur if you connect mobile devices to the vehicle that are infected with malware. The damage may mean complete loss of the data,  
and malfunctions can lead to serious accidents and fatal injuries.  
● If the vehicle functions or reacts differently than normal, reduce speed in a controlled manner and contact a suitably qualified  
workshop.  
● After updates are made available, carry them out as quickly as possible or have them installed by a suitably qualified workshop.  
● Protect mobile devices by means of a suitable anti-virus program and generally known precautionary measures. Regularly update  
the appropriate anti-virus program with the updates from the respective provider.  
Minimising risks  
You too can reduce the risk of unauthorised access to vehicle systems and functions:  
—Use only data media, Bluetooth devices and mobile telephones in the vehicle than do not contain manipulated data or malware.  
—Have updates that are made available by Volkswagen carried out by a suitably qualified workshop as soon as possible after they are  
made available. Volkswagen recommends using an authorised Volkswagen repairer. If it is possible for you to perform over-the-air  
updates for your vehicle and in your country, carry out updates that are made available by Volkswagen immediately. If the driver  
repeatedly rejects the over-the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using  
an authorised Volkswagen repairer.  
—Have the vehicle serviced, repaired and maintained only by a suitably qualified workshop. Volkswagen recommends using an  
authorised Volkswagen repairer.  
Over-the-air updates allow you to always keep your vehicle up-to-date, for example in order to optimise the vehicle functions and for  
protection against malware.  
Over-the-air updates and app updates  
Two types of updates are offered to you in your vehicle: over-the-air updates and app updates.  
The over-the-air updates are comprehensive updates and update the vehicle’s entire control software. Over-the-air updates are  
available to you only after you have concluded a contract with Volkswagen AG for use of the online services.  
Further information on using mobile online services .  
App updates update the apps available in the vehicle and are also available without a current contract with Volkswagen AG for use of  
the online services.  
Further information on app updates (→ In-Car Shop).  
How can you recognise when an over-the-air update is available?  
An available over-the-air update is displayed to you in the Infotainment system.  
If several over-the-air updates are available for the vehicle at the same time, one over-the-air update must first be completed  
successfully before the next over-the-air update can be performed.  
In your own interest, over-the-air updates should be carried out as soon as possible. If the driver repeatedly rejects the over-  
the-air update, it is then necessary to visit a suitably qualified workshop. Volkswagen recommends using an authorised  
Volkswagen repairer.  
WARNING  
It is possible in very rare cases that a control unit will not function properly after an over-the-air update. Malfunctions of a control  
unit and the vehicle can lead to serious accidents and fatal injuries.  
● Reduce speed in a controlled manner if the vehicle functions or reacts differently than usual when driving.  
● Please contact a qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
WARNING  
If the instrument cluster does not function after an over-the-air update, no instruments, warning lamps, symbols or text messages  
can be displayed. Driving with an instrument cluster that is not working can cause serious accidents and fatal injuries.  
● Do not use the vehicle. Contact Volkswagen Customer Care.  
NOTICE  
If special modifications have been performed on vehicles that are outside the scope of responsibility of Volkswagen AG (e.g. for  
emergency services vehicles or taxis), there is a risk that the special functions (e.g. taximeter) will no longer function correctly after  
an over-the-air update.  
● Consult your authorised Volkswagen repairer before you carry out an over-the-air update.  
A measure to increase performance or efficiency (e.g. engine tuning) that has not been performed by Volkswagen may be  
deleted by an over-the-air update.  
Depending on equipment, release notes may be displayed once before or after an over-the-air update. These notes describe  
the changes to the vehicle status.  
The over-the-air update does not update any apps or, if present depending on vehicle and model, any functions or apps  
purchased via the In-Car Shop.  
The following prerequisites must be met so that an over-the-air update can be downloaded and so that you can perform software  
installation of the over-the-air update:  
The over-the-air update function is offered in your country.  
You have set up a Volkswagen ID user account (→ Volkswagen ID).  
You have concluded a current contract for use of the online services.  
You have assigned the vehicle to your active user account.  
You have agreed to over-the-air updates in your user account.  
There is a primary user available. You may have to log in as the primary user (→ Manage users).  
The vehicle is in an area with sufficient mobile reception.  
Your current privacy settings allow data and information to be transmitted and received (→ Privacy settings).  
The 12-volt vehicle battery is appropriately charged.  
Depending on the model, you may also be able to perform an over-the-air update without signing a contract and without a  
user account.  
Download costs  
Download of over-the-air updates takes place via the factory-fitted control unit with eSIM card and is free of charge. Volkswagen pays  
the connection costs.  
Time of download  
Download takes place automatically without any previous notification and is also possible when driving. When download has been  
completed, a message will be displayed to inform you that an over-the-air update is available.  
The duration of a download process depends on the network quality, file size and type of over-the-air update. It is possible  
that the download process may be interrupted. The download process will be resumed as required when the ignition is  
switched on.  
Prerequisites for software installation  
—The vehicle is parked safely in accordance with legal requirements and local conditions .  
—The previously provided over-the-air updates have been installed.  
Installing software from an over-the-air update  
Choose a time for the over-the-air update when the vehicle does not have to be driven by yourself or others.  
WARNING  
Control units will be deactivated and will not function while software installation is taking place. Driving with deactivated or  
malfunctioning control units can cause accidents and fatal injuries.  
● Carry out software installation so that other road users are not hindered.  
● Never use your vehicle during a software installation procedure.  
1. Stop the engine and switch on the electronic parking brake.  
2. Close the bonnet, boot lid, all windows, the glass roof, if installed, and all doors.  
3. Confirm software installation in the Infotainment system.  
4. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.  
5. Take all vehicle keys with you and get out of the vehicle.  
6. Lock the vehicle.  
Functional restrictions during software installation  
Control units, the central computer, functions and displays are not available during software installation. Do not use the vehicle and do  
not operate the Infotainment system during this time.  
—Mobile online services are not available.  
—The Emergency Call Service, breakdown call and the statutory eCall Emergency System are not available.  
—Park Distance Control is not available.  
—V2X technology is not available.  
—Park Assist Plus is not available.  
After software installation  
After software installation and before starting the engine, read the message in the Infotainment system or instrument cluster about  
completed software installation. The vehicle requires up to 1 minute to display the status of the over-the-air update.  
—The vehicle can be used again after successful software installation.  
—If software installation is unsuccessful: (→ System update).  
Installation of an over-the-air update has failed  
—If installation of an over-the-air update is unsuccessful, a corresponding error message will be displayed on the Infotainment system  
or instrument cluster. Observe the corresponding messages and warnings.  
Control units will no longer function or will not function correctly in the event of a critical installation error. Functions and  
displays are not available until the error is corrected. Do not use the vehicle. In this case, contact Volkswagen Customer Care.  
Can I interrupt installation of an over-the-air update?  
No, this is not possible.  
What happens if installation of an over-the-air update is interrupted?  
If installation is interrupted, for example due to damage to the electrical system in the vehicle, it is possible that control units will be  
not be updated and may be damaged due to incomplete installation of the over-the-air update.  
V2X technology, referred to below as V2X, permits close-range communication between several vehicles and between vehicles and  
the traffic infrastructure, referred to below as “participants”.  
Function of V2X  
Communication between participants takes place based on manufacturer-independent V2X and Wi-Fi® standards.  
Communication between participants (illustration).  
When V2X is switched on, data is transmitted continuously between the participants, irrespective of whether the vehicle is in online or  
offline mode.  
Data transmission  
When V2X is activated, the following data is sent and received:  
—Vehicle data, e.g. speed.  
—Position data.  
—Event data, e.g. for accidents, in the form of a traffic hazard alert.  
The use of constantly changing, temporary IDs for the V2X data minimises the risk of the transmitted data being traced back to you or  
misused.  
Activate online mode in the vehicle at least once a month to update V2X certificates and to ensure that V2X remains activated.  
For more information on data processing, see the Infotainment system  
.
Activating V2X  
The availability of V2X depends on country and equipment. If you can activate V2X under the following path, this means that the  
vehicle is equipped with V2X technology.  
1. In the app overview, tap  
Privacy settings or Privacy and services.  
When V2X is switched on, data is transmitted continuously between the participants, irrespective of whether the vehicle is in online or  
offline mode. If the vehicle is in offline mode when V2X is activated, the following symbol is displayed on the Infotainment system:  
or  
Offline mode is active, V2X is sending data.  
If you are in online mode, there is no separate display for V2X irrespective of whether you have activated V2X or not. If you  
want to check whether V2X is transmitting data in online mode, check whether V2X has been activated in the app overview  
under Privacy settings or Privacy settings and services.  
Data exchange  
V2X in your vehicle communicates only with participants that are equipped with functional and compatible V2X technology.  
Participants with deactivated, faulty or incompatible V2X are not detected.  
Range  
Depending on the weather and surroundings, V2X participants can communicate in a near range of up to around 800 m (around  
2,625 ft). Not all of the functions based on V2X make full use of the possible range.  
Function limitations  
Functioning of V2X may be restricted in the following cases:  
—The environmental conditions may prevent data reaching the participant.  
—Trailer operation prevents data reaching the participant.  
—Vehicle add-on parts prevent data reaching the participant.  
—The event is not detected as such by participants.  
When you log in as a user in the vehicle for the first time, check whether the V2X setting meets your requirements and deactivate V2X  
manually if necessary.  
Activating V2X  
1. In the app overview, tap  
Privacy and services.  
2. Activate V2X.  
WARNING  
When V2X is activated, the limits for electromagnetic radiation could be exceeded outside the vehicle. Increased limits for  
electromagnetic radiation can pose a health risk for persons with active medical implants, such as pacemakers.  
V2X aerials are located on the vehicle roof and in some cases in the mirror triangle of the windscreen.  
● Keep a distance of 20 cm (approx. 8 in) from the activated V2X aerial outside the vehicle.  
● Deactivate V2X if you suspect adverse effects on an active medical implant (e.g. pacemaker) or other medical device.  
Deactivating V2X manually  
1. In the app overview, tap  
Privacy and services.  
2. Deactivate V2X.  
Automatic deactivation of V2X  
V2X can deactivate itself automatically in some cases (→ V2X technology).  
V2X is activated again when the reason for automatic deactivation has been remedied.  
1. To check the activation status of V2X, go to the app overview and tap  
Privacy settings and services.  
V2X deactivates itself automatically  
—V2X is not permitted in the country in which the vehicle is currently being driven.  
—The vehicle was offline too long so that certificates were not updated.  
Adapt the privacy settings so that an online connection is established in order to allow the certificates to be updated.  
—System fault.  
Please contact a suitably qualified workshop. Volkswagen recommends using a Volkswagen dealership.  
No V2X data is displayed  
—Functioning of V2X is restricted.  
—There are no participants transmitting data in the vicinity.  
—There are transmitting participants in the vicinity, but they are not relevant for your vehicle.  
—V2X aerials are blocked by add-on parts or covers.  
Keep the areas around V2X aerials clear.  
—Data exchange between participants is impaired or not possible due to the weather conditions.  
—There is already a driver reaction to the hazard ahead.  
The traffic hazard alert function uses V2X technology and warns about nearby traffic hazards based on the current situation. This can  
prevent accidents and improve traffic flow.  
Depending on the type of traffic hazard, the driving speed and the degree of vehicle deceleration, a warning about a relevant traffic  
hazard is provided as follows:  
—Acoustic warning.  
—Text message with symbol on the digital instrument cluster.  
WARNING  
The traffic hazard alert function is not a substitute for the full attention of the driver and operates only within the system limits of  
V2X. The traffic hazard alert function cannot recognise all dangerous situations and may not issue a warning or may issue a warning  
with a delay. If you rely exclusively on the traffic hazard alert function, there is a risk of accidents and serious injuries or even death.  
● Always drive with due care and attention and with an anticipatory driving style and be ready to intervene at all times.  
● Observe the system limits (→ V2X technology).  
● Always adapt your driving style to the current visibility, weather and road/traffic conditions.  
WARNING  
Failure to observe traffic hazard alerts can lead to serious accidents and fatal injuries.  
● Never ignore traffic hazard alerts.  
Symbols for critical hazards  
Red symbols warn about critical hazards.  
Accident ahead.  
Emergency vehicle on active call.  
End of traffic jam ahead.  
Intervention of an assist system in a vehicle ahead, such as Automatic Emergency Braking.  
Symbols of the information level  
Yellow symbols warn when a traffic hazard is detected.  
Accident ahead.  
Emergency vehicle on active call. This symbol may be supplemented by a symbol that indicates the direction from which the  
emergency service vehicle is approaching.  
Direction from which emergency service vehicle is approaching, e.g. from the rear.  
End of traffic jam ahead.  
Stationary car or breakdown ahead.  
Road works ahead.  
Mobile devices can be connected to the Infotainment system by cable and wireless connections present in the vehicle.  
The type and number of cable and wireless connections differ according to the vehicle equipment and country. The connections may  
also be different within a model series or in special-edition models.  
In the case of cable connections, use only the original device connecting cables or, if available, the factory-supplied connecting cables  
for your vehicle.  
If the plug on the connecting cable cannot be inserted, check the angle of insertion and the connections.  
NOTICE  
If unsuitable or damaged connecting cables are used or if the connecting cable connector is inserted with strong pressure or in the  
wrong position, this can lead to malfunctions and damage to the device, e.g. the device connection and the connecting cable  
connector may be damaged.  
● Use only suitable and undamaged connecting cables.  
● When inserting the plugs of the connecting cables into the appropriate connection, ensure that they are correctly positioned and  
apply only light pressure.  
● Make sure that the connecting cable is not trapped or sharply bent.  
If a connected device is not recognised, disconnect all devices and connect the device again. If necessary, check that the  
connecting cable you are using is working properly.  
If a connected device malfunctions, restart the device. In some cases this will remedy the fault.  
The USB port allows data transfer and device charging or only device charging.  
USB-C port  
USB-C port in the vehicle (illustration).  
The following USB-C ports may be available in the vehicle:  
Identification of a USB port suitable for data transfer and charging.  
Identification of a USB port suitable only for charging.  
Information on charging options and charging capacity is provided in this owner’s manual (→ Charging options for mobile  
devices).  
Possible fitting locations of USB connections  
The number and fitting locations of USB connections depend on the vehicle and equipment and the connections are not available in all  
countries.  
—In the centre console stowage compartment.  
—Depending on equipment: two USB connections on the rear of the centre console for the second seat row.  
USB connections on the rear seats are equipped only with the charging function.  
Available data transfer functions  
The following USB data transfer functions are available, depending on equipment.  
—App-Connect .  
—Media playback .  
—Update function, e.g. for navigation data (→ Navigation).  
Notes and restrictions  
—Use only suitable USB connecting cables. The USB connecting cable must match the USB connection installed in the vehicle.  
—Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.  
—Differences in the quality of data media from different manufacturers can interfere with media playback.  
—If USB extension cables, USB plug adapters or USB hubs are used, this can lead to faults or failure of the USB functions.  
The Bluetooth interface is a wireless connection.  
In Bluetooth audio mode, audio files from a mobile device that is connected via Bluetooth (e.g. mobile telephone) can be played over  
the vehicle loudspeakers.  
Bluetooth audio mode is available if the vehicle is equipped with a factory-fitted mobile phone interface that supports this function.  
Bluetooth profiles  
A maximum of three mobile devices can be connected simultaneously via Bluetooth: two for telephony and one for music playback.  
The following Bluetooth functions are supported:  
—Telephony and handsfree mode.  
—Music playback.  
—Displaying and operating music playback.  
—Transmission of Cover Arts.  
—Access to phone book and call lists.  
—Access to SMS and email.  
Prerequisites for using the Bluetooth interface for music playback  
The mobile device supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).  
Permission for audio and media transmission to the Infotainment system must be given in the settings on the mobile device.  
You can find more detailed information on using a mobile device for music playback in this owner’s manual .  
Pairing a mobile device with the vehicle via Bluetooth  
There are various ways to pair your mobile telephone with the vehicle via Bluetooth. The easiest way is to pair via one of the following  
main menus: Radio/Media or Telephone.  
Pairing via Telephone  
1. Open the app overview and tap Telephone.  
2. Follow the instructions on the Infotainment system.  
3. If mobile telephones are already connected and another mobile telephone is to be connected, tap  
4. Select the mobile telephone to be connected.  
Select mobile telephone.  
Pairing via Radio/Media  
1. Open the app overview and tap Radio/Media Media Source Bluetooth.  
2. Follow the instructions on the Infotainment system.  
3. If Bluetooth is already selected under Source but another mobile telephone is to be used, tap Source Bluetooth again.  
tap Media Select Bluetooth audio device.  
Mobile devices menu  
If pairing via the mobile phone interface or the Radio/Media menu should fail, pairing can also be performed in the menu  
Network Mobile devices.  
1. In the app overview, tap  
Network Mobile devices.  
2. In the factory settings, both Bluetooth and visibility are always activated. If Bluetooth is disabled, tap  
and activate Bluetooth  
and Visibility.  
3. Open the list of available Bluetooth devices on the mobile telephone and select the Bluetooth device name of the Infotainment  
system. In the factory settings, the Bluetooth® device name of the Infotainment system is “my VW” and the last four digits of the  
VIN.  
4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If pairing was successful, the data of the mobile telephone will be stored in the user profile.  
5. Optional: confirm message for data transfer on the mobile telephone.  
As a general rule, it is only necessary to pair a mobile telephone once. The mobile telephone connection to the Infotainment  
system via Bluetooth can be restored at any time without having to pair the mobile telephone again.  
The extent to which the Infotainment system can be used to control the mobile telephone connected via Bluetooth depends  
on the respective mobile device.  
You can find more detailed information on using a mobile device via a Bluetooth connection in this owner’s manual .  
Always switch off the warning and service tones on a connected mobile telephone, e.g. key tones, to prevent interference  
noise and malfunctions.  
Two options are available for using the internet in the vehicle.  
—Via the hotspot of a mobile device, e.g. mobile telephone.  
—Via the vehicle's eSIM (→ Wi-Fi).  
The types of internet connections possible are dependent on the country and equipment and the Infotainment system used.  
Depending on your mobile telephone tariff, using the hotspot of a mobile device may incur additional costs, e.g. roaming charges, for  
loading and using data packages from the internet, especially if you use these services abroad. Due to the potentially high volume of  
data in use, Volkswagen recommends using a mobile device tariff which includes a data flat rate. For more information contact your  
mobile telephone provider.  
If the eSIM is used, you must purchase data plans via the web shop of Volkswagen’s external mobile communications partner. However,  
you do not need any data plans of the external mobile communications partner in order to use the mobile online services of  
Volkswagen AG. This requires a contract for use of the mobile online services, which may be subject to a charge.  
Irrespective of how you establish the internet connection, whether via the hotspot of a mobile device or via the vehicle’s eSIM, you can  
use the Infotainment system as a Wi-Fi® hotspot for eight further mobile devices (→ Wi-Fi). This function is dependent on the  
equipment level and is not available in all vehicles.  
Activating an internet connection via the eSIM  
1. In the app overview, tap  
Network Data connection.  
2. Activate Streaming via integrated data connection (eSIM).  
Using an internet connection via a mobile device  
1. Activate tethering/Wi-Fi® hotspot on the mobile device, refer to the manufacturer’s operating instructions.  
2. In the app overview, tap  
Network Wi-Fi Wi-Fi: Search for Wi-Fi.  
The Infotainment system searches for Wi-Fi hotspots nearby. It can take several seconds before available Wi-Fi hotspots are  
shown. The search for available networks continues until Search for Wi-Fi is deactivated again.  
3. Select the Wi-Fi network of the desired mobile device.  
4. Enter the network key of the mobile device on the Infotainment system and confirm.  
The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the  
mobile device to complete the connection.  
Due to the large number of possible mobile devices, it is not possible to guarantee fault-free operation of all functions.  
The availability of the function for using the Infotainment system as a Wi-Fi hotspot is country-dependent and may vary.  
The Wi-Fi connection can be set up only to protected Wi-Fi networks that support the WPA2 or WPA3 standard. Older  
encryption methods and open networks are not supported.  
Setting up a Wi-Fi hotspot  
Inputs are necessary both on the Infotainment system and on the mobile device.  
1. In the app overview, tap  
Network Wi-Fi Infotainment system as hotspot.  
2. Tap Use as hotspot and activate.  
3. Find the network name displayed on the Infotainment system on the mobile device.  
4. Enter the password displayed on the Infotainment system on the mobile device and confirm.  
The Wi-Fi connection between the mobile device and Infotainment system is now set up. Further inputs may be required on the  
mobile device to complete the connection.  
5. Optional: repeat the procedure to connect further mobile devices.  
The network name and the network key are generated automatically. You can then change the network name and the network  
key yourself.  
Deactivating a Wi-Fi hotspot  
1. In the app overview, tap  
Network Wi-Fi Infotainment system as hotspot.  
2. Tap Use as hotspot and deactivate.  
Quick connection with the Infotainment system  
The quick connection function makes it possible to easily and quickly set up a Wi-Fi® connection with encryption by scanning a QR  
Code®.  
If the camera app of your mobile telephone cannot scan a QR Code®, install a suitable app for scanning a QR Code®.  
1. In the app overview, tap  
Network Wi-Fi Quick connection to Infotainment system.  
2. Scan the QR Code® on the Infotainment system with the mobile device.  
The Wi-Fi connection is set up. Further inputs may be required on the mobile device to complete the connection.  
The technical specifications of the internet connections in the vehicle that are described here depend on the vehicle equipment and are  
available only in some countries.  
— Wi-Fi® in accordance with IEEE 802.11 a/b/g/n/ac.  
—Transfer in 2.4 GHz and 5 GHz.  
—Up to eight mobile devices can be connected simultaneously.  
—Internet connection via Wi-Fi:  
—Tethering via mobile telephone.  
—Hotspot for clients in the vehicle.  
—Apple CarPlay® via Wi-Fi.  
—Android Auto® via Wi-Fi.  
—Simplified pairing process via QR Code®.  
Possible types of data connections  
The available types of possible data connections depend on the equipment level and are only available in some countries.  
Mobile device:  
Use the Wi-Fi hotspot of a mobile device (→ Wi-Fi).  
eSIM (embedded SIM):  
The vehicle has a control unit with embedded eSIM card (SIM). In order to use the Wi-Fi hotspot, you must purchase data plans  
from the In-Car Shop or the web shop of Volkswagen’s external mobile communications partner.  
Prerequisites  
Network settings Allow internet connection is activated in the settings menu.  
Data connection Integrated data connection is activated.  
App-Connect enables the user to display and operate content and functions from the mobile telephone on the Infotainment system  
screen.  
For this, the mobile telephone must be connected to the Infotainment system using a USB interface with data transfer function.  
Some technologies can also be used with App-Connect Wireless via the Bluetooth® interface and the Wi-Fi® hotspot of the  
Infotainment system.  
The following technologies may be available:  
—Apple CarPlay®.  
—Apple CarPlay® Wireless.  
—Android Auto®.  
—Android Auto® Wireless.  
The above-named technologies are operated by third parties and are not made available by Volkswagen. Volkswagen is not responsible  
if these technologies are terminated, discontinued or deactivated during the service life of the vehicle. There may be problems with  
compatibility with third-party apps. We are unable to guarantee that the available apps can be run on all mobile telephones and all  
operating systems.  
The availability of the App-Connect technologies is country-dependent and may vary according to the mobile telephone. A wide range  
of apps may be available and they may depend on the vehicle and country. The content, scope and providers of apps can vary. Some  
apps also depend on availability of services offered by third parties.  
For more information, please visit the Volkswagen website.  
Apps, their use, and the necessary mobile network connection may be subject to charges.  
WARNING  
Using apps while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the driver is  
distracted.  
● Drive with your full attention and with responsibility.  
WARNING  
Use of unsuitable apps or incorrect use of apps can cause damage to the vehicle and accidents with serious injuries, or even death.  
● Protect the mobile telephone with its apps against misuse.  
Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate  
programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data  
media, computers, tablets and mobile telephones.  
The display of symbols depends on the equipment and the country.  
or  
Show more information.  
Select Apple CarPlay® technology.  
Select Android Auto® technology.  
In order to use App-Connect or App-Connect Wireless, you must connect the mobile telephone to the Infotainment system via App-  
Connect in the app overview. With App-Connect Wireless, the connection is initiated via Bluetooth® and then established via the Wi-  
Fi® hotspot of the Infotainment system.  
As long as a mobile telephone is connected via App-Connect, no other mobile telephones can be used via the Infotainment  
system, e.g. to make phone calls via the Bluetooth® mobile phone interface.  
If Apple CarPlay® is used, the Bluetooth® connection is terminated again as soon as the connection via the Wi-Fi hotspot of the  
Infotainment system has been set up.  
If Android Auto® is used, the Bluetooth® connection is maintained.  
Connecting a mobile telephone via USB cable  
1. For App-Connect, connect the mobile telephone with the Infotainment system using a USB cable.  
2. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.  
App-Connect is now set up.  
Connecting a mobile telephone for App-Connect Wireless  
1. In the app overview, tap App Connect  
/
.
2. Select the desired technology Apple CarPlay or Android Auto in the pop-up menu.  
3. In the Bluetooth menu of the mobile telephone, search for the displayed device name and pair the mobile telephone with the  
Infotainment system.  
In the factory settings, the device name of the Infotainment system is “my VW” and the last four digits of the VIN.  
4. Grant the Infotainment system the necessary permissions. To do this, confirm the permission requests on the mobile telephone.  
App-Connect Wireless is now set up.  
App-Connect and App-Connect Wireless will not be available if you do not confirm the pop-up menus during the connection process.  
In this case, Volkswagen recommends deleting the mobile telephones in both the device settings and on the Infotainment system and  
restarting the connection process.  
Prerequisites  
The following conditions must be fulfilled in order to use Apple CarPlay:  
The iPhone must support Apple CarPlay.  
The voice assistant (Siri) must be activated on the iPhone.  
Apple CarPlay must be activated in the iPhone settings without any restrictions.  
For Apple CarPlay Wireless, Bluetooth® and the Infotainment system as a Wi-Fi® hotspot must be activated on the iPhone.  
If Apple CarPlay Wireless is not possible, the iPhone must be connected to the Infotainment system via a USB connection with data  
transfer capability. Only USB ports with data transfer capability are suitable for using Apple CarPlay.  
The USB cable used should be an Apple-certified, approved USB cable, e.g. the original Apple cable or one from Volkswagen Genuine  
Accessories.  
The availability of the technologies depends on the country and may vary.  
Information on technical requirements, compatible iPhones, certified apps and availability is available on the Volkswagen and  
Apple CarPlay websites or from your authorised Volkswagen repairer.  
Opening Apple CarPlay  
1. To start Apple CarPlay, open the app overview and tap Apple CarPlay.  
Disconnecting the connection  
1. To open the App-Connect main menu when in Apple CarPlay mode, tap  
2. Tap or to disconnect the active connection.  
.
How the function buttons are displayed on the screen may vary.  
Points to note  
Please note the following points during an active Apple CarPlay connection:  
—The phone book can be accessed only via Apple CarPlay for the iPhone that is connected to the Infotainment system via  
Apple CarPlay. Other telephone functions can also be performed via the mobile phone interface of the Infotainment system.  
—It is not possible to use the Apple CarPlay navigation at the same time as the internal navigation. The last route guidance to be  
started terminates the previous active route guidance.  
—Depending on the Infotainment system, the instrument cluster display may show information about telephone mode.  
—The iPhone sends navigation information to the Infotainment system only if the navigation app used is Apple Maps. The iPhone does  
not send navigation information to the instrument cluster if other navigation apps are used.  
—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.  
Voice assistant  
The “voice assistant” function is available depending on the vehicle equipment.  
1. Briefly tap  
long-tap  
on the multifunction steering wheel to start the IDA voice assistant of the Infotainment system.  
on the multifunction steering wheel to start the voice assistant (Siri) of the connected iPhone.  
Prerequisites  
The following conditions must be fulfilled in order to use Android Auto:  
The smartphone must support Android Auto.  
An Android Auto app must be installed on the smartphone.  
For Android Auto Wireless, Bluetooth® must be activated on the smartphone and in the Infotainment system. In addition, the  
Infotainment system must also be activated as a Wi-Fi® hotspot.  
If Android Auto Wireless is not possible, the smartphone must be connected to the Infotainment system using a USB connection  
with data transfer capability. Only USB connections with data transfer capability are suitable for using Android Auto.  
The USB cable used should be a USB cable certified and approved by the smartphone manufacturer or one from Volkswagen  
Genuine Accessories.  
The availability of the technologies depends on the country and may vary.  
Information on technical requirements, compatible smartphones, certified apps and availability is available on the Volkswagen  
and Android Auto websites or from your authorised Volkswagen repairer.  
Opening Android Auto  
1. To start Android Auto, open the app overview and tap Android Auto.  
Disconnecting the connection  
1. To open the App-Connect main menu when in Android Auto mode, tap  
2. Tap or to disconnect the active connection.  
.
How the function buttons are displayed on the screen may vary.  
Points to note  
The following points apply when an Android Auto connection is active:  
—An active Android Auto device can also be connected simultaneously to the Infotainment system via Bluetooth (hands-free profile,  
HFP).  
—Telephone functions are possible via Android Auto. If the Android Auto device is connected to the Infotainment system via Bluetooth  
at the same time, the telephone function on the Infotainment system can also be used.  
—It is not possible to use the Android Auto navigation at the same time as the internal navigation. The last route guidance to be  
started terminates the previous active route guidance.  
—The instrument cluster display shows information about the telephone mode.  
—Depending on the Infotainment system and navigation app you are using, turning instructions may be shown on the instrument  
cluster display.  
—You can accept or reject incoming calls or end a telephone call via the multifunction steering wheel.  
Voice assistant  
The “voice assistant” function is available depending on the vehicle equipment.  
1. Briefly tap  
long-tap  
on the multifunction steering wheel to start the IDA voice assistant of the Infotainment system.  
on the multifunction steering wheel to start the voice assistant of the connected smartphone.  
Mobile online services, referred to below as online services, allow you to connect your vehicle to the internet. This allows you to extend  
the scope of various vehicle functions with online functionalities, e.g. receive real-time data for navigation. The general availability of  
online services is country-dependent. You can find out whether online services are offered in your country from your authorised  
Volkswagen repairer. A description of all available online services and further information on registration and help can be found on the  
internet at:  
://connect.volkswagen.com  
You can find the myVolkswagen customer area on the internet at:  
://www.myvolkswagen.net/start/en.html  
Online services can be activated only after concluding a contract with Volkswagen AG for use of the online services, whereby this may  
be subject to a charge. Mobile online services are subject to a country-dependent restriction of the contract term.  
The provision and availability of mobile online services can vary from country to country and depend on the vehicle and vehicle  
equipment. For further information, refer to the Terms and Conditions for the mobile online services.  
In areas with insufficient mobile phone and GPS reception, no emergency calls and phone calls can be made and no data can  
be transmitted.  
Observe the warnings .  
Volkswagen is not responsible for damage to the vehicle caused by poor-quality or faulty third-party apps, inadequate  
programming of third-party apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data  
media, computers, tablets and mobile telephones.  
An overview of the online services activated for you is available in the Infotainment system in the Privacy settings and services  
(→ Privacy settings) menu, on the internet in the myVolkswagen customer area, or in the Volkswagen app, referred to below as  
app.  
Execution of mobile online services using the app can consume data and cause costs. The transmission speed will be reduced if the  
contractually agreed data volume is exceeded, and this can cause delays in execution of the mobile online services.  
Registering for mobile online services  
To use the mobile online services in the vehicle, you must carry out the following steps:  
1. Create a Volkswagen ID (→ Volkswagen ID).  
2. Create a new user (→ Manage users).  
3. Become the primary user (→ Manage users) and carry out the Volkswagen Ident process if necessary in order to use security-  
relevant online services (→ Volkswagen Ident process).  
Valid in EU countries where the General Data Protection Regulation of the European Union is effective:  
When using the services, information about the vehicle is transmitted and processed online. This data can also indirectly provide  
information about the respective driver, e.g. about driving behaviour. You can find the Privacy Policy for use of the Volkswagen mobile  
online services in the app overview in the Infotainment system under Legal information.  
To ensure that the information under Legal information is up to date, the vehicle must not be permanently in offline mode.  
Otherwise, the information cannot be updated. If the information is out of date, you will be informed of this via a pop-up.  
Restricting data transmission  
Communication of your vehicle with the Volkswagen data server and processing of vehicle and personal data can be restricted directly  
via the Infotainment system (→ Privacy settings).  
Permanent transfer of the vehicle  
If the vehicle has been purchased as a used vehicle or handed over to you by another person for permanent use, online services may  
already be activated and the previous user may still have the possibility to view collected data and control certain vehicle functions via  
online services.  
You can delete all existing users by resetting the Infotainment system to the factory settings.  
In order to be able to use the full scope of the online services, the following prerequisites must be met.  
The hardware for use of the online services was also ordered for the vehicle and has been installed at the factory.  
The vehicle and user are located in the area covered by the services.  
Data transmission is possible without restrictions at the location of the user and vehicle.  
The mobile device is compatible with the app.  
The privacy settings in the Infotainment system permit data transmission for the online services.  
The settings in the mobile device permit data transmission for the mobile online services.  
A personal user account, Volkswagen ID, has been set up (→ Volkswagen ID).  
There is a valid contract with Volkswagen AG for use of the online services.  
A vehicle has been added to the user account (→ Virtual vehicle).  
Neither the online connectivity unit nor individual online services are deactivated or decommissioned.  
WARNING  
Using apps, services and functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries  
can occur if the driver is distracted.  
● Drive with your full attention and with responsibility.  
WARNING  
Using services without due care or unsupervised can result in the serious injury or even death of people in and around the vehicle, for  
example if they are locked inside the vehicle unintentionally.  
● Always carry out the services carefully and responsibly.  
The vehicle added in the user account must first be driven for a few kilometres before individual services can record, transmit  
and display correct data.  
Do not pass on your access data, your password and the S-PIN and keep them in a safe place so that they cannot be accessed  
or viewed by other persons.  
Change your password at regular intervals.  
Even when the prerequisites for using the services are met, the provision of the online services can be impaired or interrupted due to  
factors that are beyond the control of Volkswagen. Such factors include in particular:  
—Maintenance, repairs, deactivations, updates and technical changes to your service provider’s telecommunication systems, satellites,  
servers and databases.  
—Change in the mobile communications standard for the transmission of mobile data by telecommunications providers, e.g. from LTE  
or UMTS to EDGE or GPRS.  
—An existing mobile telecommunications standard has been switched off by the telecommunications provider.  
—Disturbance, interference or interruption of mobile and GPS reception, e.g. due to high speeds, weather, landscape, interfering  
devices or intensive use of the mobile network in the relevant cells.  
—If your current location is in an area with no or insufficient mobile communications and GPS reception. This can also include tunnels,  
streets with tall buildings, garages, multi-storey car parks, underpasses, mountains and valleys.  
—Restricted availability, completeness or correctness of information provided by third parties, e.g. maps.  
—Countries, states and regions where mobile online services are not available.  
The following services can also be used if the vehicle is not added to a user account.  
This is the maximum possible range of functions. Not all services are available in all vehicles and countries.  
— Information Call.  
Depending on the model, the vehicle may have to be added to a user account in order to use the “Information Call” service.  
—Emergency Call Service .  
—eCall Emergency System .  
—Breakdown Call without transmission of vehicle data.  
Depending on the model, the vehicle may have to be added to a user account in order to use the “Breakdown Call” service.  
The Emergency Call Service is available independently of logging into the Infotainment system.  
In Europe, further information is available on the internet and on the Volkswagen website.  
The Volkswagen ID provides personal access to the digital world of Volkswagen. The Volkswagen ID enables you to log into  
Volkswagen apps and websites.  
You need a Volkswagen ID in order to use the services. You can register for the Volkswagen ID via myVolkswagen or via the Volkswagen  
app, referred to below as app.  
Registering via myVolkswagen  
1. Open www.myvolkswagen.net.  
2. Create a user account in the Login or register area.  
3. Follow the instructions on the screen.  
Registering via the app  
1. Install the app.  
2. Follow the instructions in the app.  
You can change or delete your user and login data. Any changes to your login details will simultaneously also apply to the all other  
Volkswagen systems that use the Volkswagen ID.  
Changing user data via myVolkswagen  
1. In the myVolkswagen customer area, open Profile & settings and open one of the following areas:  
—Volkswagen ID.  
—Privacy settings and consents.  
2. Click on Volkswagen ID Adapt data.  
3. Change and save the user data.  
4. If necessary, adapt and save the information in the Privacy settings and consents area.  
Deleting user data via myVolkswagen  
1. In the myVolkswagen customer area, click on Profile & settings Volkswagen ID Delete data.  
Your data will be deleted. Your Volkswagen ID will not be deleted.  
The identity of the primary user must be confirmed in order to use security-relevant services. You can provide proof of identity either  
personally at an authorised Volkswagen repairer or through Volkswagen Ident directly in the Volkswagen app.  
1. When a message about the identity check is displayed upon using a security-relevant service for the first time, observe the  
information and tap Start.  
2. Have your identity document ready.  
3. Follow the instructions on the screen.  
A message confirms that the identity check has been performed successfully.  
After you have set up your Volkswagen ID and thus created your user account, you must add your vehicle to your user account by  
entering the 17-character vehicle identification number. You will be prompted to do so when creating your user account. As soon as  
your vehicle has been added to your user account, you can activate mobile online services. In order to activate some services, you  
must be logged into the vehicle with your user account.  
Adding vehicles  
You can add vehicles either via myVolkswagen or the app. Log in with your user account and follow the instructions in the  
corresponding area.  
If you add the vehicle to your user account, the user account is not automatically also created in the vehicle. To do this, you  
must log in as a new user in the Infotainment system of your vehicle .  
If you wish to verify yourself as the primary user for the vehicle, please refer to the chapter on the primary user (→ Manage  
users).  
Removing a vehicle via the app or myVolkswagen  
If you are logged in as a user in your vehicle and delete this vehicle via the app or myVolkswagen, the user will also be deleted  
from this vehicle. If you remove the vehicle with which you are logged in as the primary user in your vehicle, this is equivalent  
to resetting the user management to the factory settings. All users will be deleted in the vehicle and will lose the rights  
assigned to their respective role to use mobile online services. The vehicle must be in online mode in order to completely  
remove the link between the vehicle and the Volkswagen ID.  
1. Open the vehicle overview and tap Delete vehicle or Remove vehicle.  
Input of the security PIN (S-PIN) is requested in addition to the password as part of user authentication and acts as a second security  
level to protect security-relevant services from unauthorised access.  
The S-PIN is a multi-digit number sequence that can be freely selected during the registration process for mobile online services.  
When creating the S-PIN, avoid easy-to-guess number sequences and generally known birthday dates. You must treat the S-PIN as  
strictly confidential. For security reasons, you should change the S-PIN if the S-PIN is disclosed to a third party.  
Setting the S-PIN via myVolkswagen and via the app  
—When adding your vehicle to the user account, you will be prompted to set the S-PIN.  
The S-PIN should consist of four non-identical digits that are not sequential in either ascending or descending order.  
Changing the S-PIN via myVolkswagen and via the app  
To change the S-PIN, you must enter and confirm both the previous and new S-PIN.  
—In myVolkswagen, you can change the S-PIN under Mobile online services settings.  
Please note that it is only possible to change the S-PIN in myVolkswagen if your vehicle is listed under My vehicles & products, you  
are logged into the vehicle and your vehicle is in online mode.  
—In the app, you can change the S-PIN in your user profile.  
If you enter the S-PIN incorrectly several times, the input field will be blocked for a certain period.  
Various information sources are available to get help on the functions or operation of individual services.  
Help via myVolkswagen or the app  
Depending on country, information on registration, individual services and frequently asked questions (FAQ) is available in the Help &  
Contact area under Help for apps and digital services.  
It is possible to create user accounts for different vehicle users in your vehicle. This allows personalised vehicle settings, e.g. for the  
air conditioning system, to be saved in a user account.  
User selection after switching on the ignition  
If user accounts have been created in the vehicle, a welcome menu opens when the ignition is switched on. The vehicle user can select  
a user account in this welcome menu. If the selected user account has been protected with an S-PIN, the S-PIN must be entered.  
If you activate the Save S-PIN option, you will no longer be asked to enter your S-PIN for user account selection. However, remember  
that third parties can then access your personal data.  
The settings stored in the user profile will be loaded in the vehicle as soon as a user has been selected.  
Automatic assignment of a user account to the vehicle key  
Once a user account has been created successfully in the vehicle, the vehicle settings are automatically assigned to the vehicle key  
active in the vehicle. When the vehicle is opened with a vehicle key to which a user account has been assigned, the user account  
assigned to the vehicle key is offered for selection in the welcome menu. If the user account is changed, the vehicle settings of the  
selected user account are assigned to the active vehicle key.  
Opening user management  
1. Tap Users in the app overview or in the top display bar.  
Description of user roles  
The following user roles are available in the vehicle:  
Primary user  
—The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle, such as a lessee or company car driver. The primary user has unrestricted rights and can assign additional rights to other  
users of the vehicle by inviting them as secondary users. If a new primary user legitimises themselves for the vehicle, the previous  
primary user will automatically lose their primary user role.  
Secondary user  
—The “Secondary user” user role is intended for users who also use the vehicle regularly. Secondary users derive their role from the  
primary user and must be invited for the vehicle by the primary user. The primary user can withdraw the permissions to use the  
online services from a secondary user at any time. The procedure for inviting secondary users is described in this owner’s manual  
(→ Manage users).  
Guest users  
—The “Guest user” user role is intended for users who use a vehicle occasionally or only once. A guest user can log in themselves in  
every vehicle with service capability. Involvement of the primary user is not necessary. The guest user has only restricted access to  
certain services.  
Guest  
—The “Guest” user account is a non person-specific account that exists locally in the vehicle and cannot be synchronised with the  
server. The “Guest” user account is intended for anonymous users. These are persons who have access to the vehicle but do not log  
in. This user account exists only once in vehicles with online personalisation and cannot be deleted. If the “Guest” user account is  
activated in the vehicle, e.g. by deleting a currently selected user account, all users who are logged in on the vehicle are temporarily  
logged out. The current vehicle settings are saved in the “Guest” user account and are kept until a person-specific user account is  
selected again.  
To create a new user in the vehicle, you must create a Volkswagen ID in the app on the mobile telephone or online via myVolkswagen.  
Users have not yet been created in the vehicle  
1. Switch on the ignition.  
2. Tap Login.  
The Connect to Volkswagen in just a few steps menu is opened.  
3. If a Volkswagen ID has already been created, tap Log in again.  
if no Volkswagen ID has been created yet, tap Register.  
When registering a new user, you will be prompted to create an S-PIN. For further information, please refer to (→ S-PIN).  
4. Follow the instructions on the Infotainment system.  
5. Log in using the displayed QR Code® or alternatively by means of Log in with e-mail.  
The user is displayed in the user management area as soon as login has been completed successfully.  
Users already exist in the vehicle  
1. Switch on the ignition.  
2. Tap Change users  
.
open the app overview and tap Users Other  
.
The Connect to Volkswagen in just a few steps menu is opened.  
3. If a Volkswagen ID has already been created, tap Log in again.  
if no Volkswagen ID has been created yet, tap Register.  
4. Follow the instructions on the Infotainment system.  
5. Log in using the displayed QR Code® or alternatively by means of Log in with e-mail.  
The user is displayed in the user management area as soon as login has been completed successfully.  
The “primary user” role is intended for the vehicle keeper or for users who do not just have temporary authorisation to use the  
vehicle (e.g. a lessee or company car driver). There is only one primary user per vehicle.  
For verification as primary user, you need the two vehicle keys of your vehicle and a valid contract for use of the online  
services. If you have not yet concluded a contract for use of the online services, you can conclude this contract during the  
process. You need the Volkswagen app for this.  
1. Open the Become primary user menu:  
—If there is not yet a primary user assigned in the vehicle, you will be asked whether you want to become the primary user when  
the first user is created. If you want to become the primary user, tap Become primary user.  
—If a primary user already exists, but another user is to be the primary user, tap Users Settings Become primary user.  
2. Press on the first vehicle key.  
3. Press on the second vehicle key.  
After the Infotainment system has processed the wireless signals, you are then the primary user of the vehicle.  
Inviting secondary users via myVolkswagen  
After successful registration and verification as the primary user, you can assign rights to other vehicle users.  
1. Open the Vehicle users Manage users area.  
2. Click Invite as secondary user next to the user you want to invite as a secondary user.  
The invited person receives a notification in the app that they have been invited as a secondary user. You can activate the services  
for this person as soon as they accept the invitation.  
3. You can withdraw invitations again if necessary in the Manage users area.  
Your user account is protected by your personal password and your S-PIN. The password and S-PIN can be changed using the app or  
online via myVolkswagen.  
As the default setting, your user profile is protected against unauthorised changes by an S-PIN. Your user profile is no longer protected  
if you have activated the Save S-PIN function in the welcome menu. If you want to protect your user profile with an S-PIN again, you  
can activate the S-PIN. Login is then possible only after entering the S-PIN. If you protect your user profile by means of an S-PIN, you  
must enter your S-PIN each time before starting a journey.  
1. Tap Users  
Protect user profile.  
2. Activate Protect with S-PIN.  
Every vehicle user can delete every user profile in the vehicle. In this case, only the user profile is deleted from the user management,  
but not the Volkswagen ID and data linked to the Volkswagen ID.  
Deleting the primary user  
The primary user can be deleted in three different ways:  
1. Reset the Infotainment system to the factory settings.  
—All users and vehicle settings will be deleted.  
—All users lose the rights for the mobile online services assigned to the respective role.  
2. Delete the user profile of the primary user.  
—The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are still available to all users.  
3. Delete the user profile of the primary user and revoke their rights.  
—The primary user will be deleted. All other users continue to exist in the vehicle.  
The rights assigned to the respective role are no longer available to all users.  
4. Verify as new primary user.  
—The previous primary user and all other users will be deleted. The previous primary user loses their rights for the mobile online  
services.  
—The rights assigned to the respective role are no longer available to all other users.  
Deleting the primary user by resetting the Infotainment system to the factory settings  
1. Set privacy settings to “Share my position” mode or “Online”.  
2. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
If a different privacy setting is chosen, the primary user may still be present on the server.  
Deleting the primary user  
In the Infotainment system you can see whether a person is assigned to your vehicle as the primary user.  
1. Tap Users  
Become primary user.  
2. Check under Current primary user whether there is already a primary user assigned to your vehicle.  
3. To delete the current primary user, tap Delete primary user. You will be asked whether you want to delete the primary user profile  
from the vehicle or revoke the primary user’s rights.  
—
Delete Delete profile?  
As a result of this, only the previous user profile of the primary user is deleted from the vehicle. The rights to use mobile online  
services to their full extent and to manage the roles of other users are retained. All other users remain present in the vehicle  
and retain their assigned role and thus also the rights to use the mobile online services as secondary users.  
—
Revoke rights Revoke?  
The user profile of the primary user is deleted from the vehicle. You lose your rights to use mobile online services as the  
primary user. The secondary users thus also lose their rights to use mobile online services as secondary users, even if the users  
are still present in the vehicle.  
Becoming the primary user  
The previous primary user is deleted from the vehicle after verification of a new primary user.  
Deleting a user  
Every vehicle user can delete a user account. The logged-in user can either delete their own user account or that of another user.  
The data is only deleted from the vehicle when users are deleted. The associated Volkswagen ID with the stored vehicle  
settings continues to exist and can be loaded in the vehicle again by means of the login process. Consents given in the  
registration process or online services are not saved.  
1. Tap Users  
The logged-in user is deleted.  
tap Users  
Delete user profile.  
.
Users that can be deleted are marked with  
2. Tap next to the user you want to delete.  
The selected user is deleted.  
.
All vehicle settings are saved in the “Guest” user role.  
3. Tap to return to the user management area again.  
Deleting the active user  
The logged-in user can delete their own user account.  
The data is only deleted from the vehicle when the user account is deleted. The associated Volkswagen ID continues to exist  
and can be loaded in the vehicle again by means of the login process.  
1. Tap Users  
Delete active user Delete.  
The logged-in user is deleted and the “Guest” user account is activated.  
Where is my user account?  
If you have previously created a user account in the vehicle and it is no longer visible in the user management area, it is possible that it  
has been deleted. Log into the vehicle again (→ Manage users).  
I have forgotten my S-PIN  
If you have forgotten your S-PIN, you can have it reset again under myVolkswagen or in the app.  
The privacy settings can be used to allow or prevent data transfer between the vehicle and internet via the Infotainment system in  
several levels.  
Please note that every vehicle user can adjust individual settings in the “Privacy settings and services” function. These settings may be  
different from those preferred by the vehicle keeper.  
If data transfer is restricted, online vehicle functions such as updates or tracking services for the vehicle cannot be executed.  
Data transfer by mobile devices and communication by these devices with the vehicle or legally required services cannot be  
blocked or deactivated by settings made in “Privacy settings and services”.  
Some online vehicle functions and tracking services are available only in some countries and vehicle models.  
The restrictions also apply to new online vehicle functions and tracking services that are provided for the vehicle in future.  
Connection to the Internet  
Depending on the selected status, the following symbols are shown in the top display bar of the Infotainment system:  
Offline mode:  
Your vehicle is offline. The mobile online services are not available.  
Online mode (currently no connection):  
Online mode is selected but it is not currently possible to connect to the internet.  
Online mode:  
Your vehicle can transmit and receive data for activated online services.  
or  
Offline mode – V2X technology active.  
Your vehicle is in offline mode and is continuing to transmit data via the “V2X technology” function (→ V2X technology).  
Making privacy settings  
Opening the Privacy settings and services menu  
1. Tap Users  
Privacy settings and services.  
The corresponding mode is selected when you tap the respective symbol. You can see which mode is selected by the fact that  
the corresponding symbol is highlighted or by the symbol in the top display bar of the Infotainment system.  
Selecting offline mode  
Offline mode.  
—All services are deactivated and do not send any data.  
All tracking services are deactivated.  
—The eSIM card is deactivated.  
All vehicle functions that require an online connection via the eSIM card are deactivated.  
It is not possible to update information and data stored in the control units, e.g. emergency call numbers, when in offline  
mode. Out-of-date information and data can restrict functions and services or mean that they are not available.  
Selecting online mode without location data  
“No position data” mode.  
—The current position of the vehicle is not transmitted.  
All tracking services are deactivated.  
—The eSIM card remains activated.  
All vehicle functions that require an online connection via the eSIM card are activated.  
Selecting online mode with Use location data  
“Use my position” mode.  
—Information on the current position of the vehicle is not provided to other persons.  
All tracking services are deactivated.  
—The eSIM card remains activated.  
All vehicle functions that require an online connection via the eSIM card are activated.  
Selecting online mode with Share location data  
“Share my position” mode.  
—Online services can transmit and receive data without restriction.  
All tracking services are activated.  
The primary and secondary users can access the vehicle’s positioning data online at myVolkswagen or via the app.  
—The eSIM card is activated.  
All vehicle functions that require an online connection via the eSIM card are activated.  
The following are possible in the Manage services area of the Infotainment system:  
—Checking which online services are currently available in the vehicle.  
—Displaying the number of activated and deactivated online services.  
—Activating or deactivating individual online services.  
Further information:  
://connect.volkswagen.com  
Opening service management  
1. Tap Users  
Privacy settings and services.  
If you deactivate all online services individually, the control unit with embedded eSIM card can still transmit data.  
Settings  
Using the Filter by: function, you can select the online services that you want to have shown in the overview:  
—All – show all online services.  
—Activated – show only activated online services.  
—Deactivated – show only deactivated online services.  
—Not available – show only online services that are not available.  
Activating or deactivating online services  
The services can be activated and deactivated individually.  
1. Open service management.  
2. Tap the service and activate or deactivate Allow in vehicle.  
If data transmission is restricted by the “privacy settings”, it is not possible to activate or deactivate services individually.  
Alternatively, you can activate or deactivate the online services via myVolkswagen or in the app.  
Some online services can be activated or deactivated only together, even if they are listed separately in the individual menu.  
Legally required services and their data transmissions cannot be switched off and cannot be deactivated, e.g. “eCall Emergency  
System”.  
The personalisation function allows personalised vehicle settings, e.g. for the air conditioning system, to be saved in a user account.  
User identification takes place when logging into the Infotainment system. Changes to the settings are assigned to the user account  
active in the vehicle and are automatically saved online in the user account via an existing internet connection.  
Opening the configuration wizard for personalised vehicle settings  
1. In the app overview, tap  
Configuration Configuration wizard.  
The vehicle functions that can be configured depend on the equipment level. Some personalisable functions are not stored online, but  
are only assigned to the user account locally in the vehicle.  
Not all vehicle functions are available in all vehicles and countries.  
The following functions can be personalised:  
—Ambient settings.  
—Selected settings of driver assist systems.  
—Selected Infotainment system settings, e.g. radio station.  
—Date and time display.  
—Settings for switch-on times for dipped beam and convenience turn signal.  
— Air conditioning system settings.  
—Navigation setup.  
—Wiper settings.  
—Multifunction display and selection of displays in the head-up display.  
—Driving profile selection.  
—Multifunction display and selection of displays in the instrument cluster.  
—Seat and mirror settings.  
Depending on equipment and country, the vehicle has an online personalisation function. With online personalisation, vehicle settings  
changed in the vehicle are automatically assigned to the active user account and are stored online on a cyclical basis. The vehicle  
settings are also automatically synchronised with the data stored online in the following situations when an Internet connection has  
been established:  
—When the ignition and Infotainment system are switched on: synchronises all user accounts stored in the vehicle that have recently  
been used.  
—When switching to another user account: synchronises the newly activated user account and the user account that has now been  
deactivated.  
—At the end of the journey and when the ignition is switched off: synchronises the last active user account.  
You can also start the synchronisation manually in the user management menu, for example if automatic synchronisation fails when  
logging in. Synchronisation cannot take place automatically if the online status of the vehicle is impaired, e.g. in underground garages,  
or if you have activated offline mode.  
If an inactive user account is active in another vehicle and settings are synchronised from there, these settings are also  
transferred to your vehicle and assigned to the corresponding user account.  
The In-Car Shop offers you the possibility of renewing or purchasing the following online services or functions directly in the vehicle.  
— Activate additional functions for your vehicle (upgrades) .  
—Extend the contract term of online services.  
—Purchase and download apps, update the apps purchased in the In-Car Shop and delete the apps again.  
—Depending on country and equipment: purchase data plans.  
In addition, you can select the country and the language for the In-Car Shop under  
vary depending on selected country.  
. The products offered and their availability  
App update  
There are two different procedures for an app update.  
—The apps purchased in the In-Car Shop are updated in the In-Car Shop. You will be notified when an app update is available. You  
must log in as the primary user in order to carry out the app update.  
—If an app update is available for other apps, you will be notified and can carry out the app update without opening the In-Car Shop.  
These app updates can be carried out by every vehicle user.  
With Upgrades, the vehicle can be permanently or temporarily extended by new functions.  
Functions  
Depending on the vehicle model, you can permanently or temporarily activate convenience and Infotainment system functions and  
also driver assist systems for a fee.  
Activation of functions depends on the country and vehicle.  
Some Infotainment systems contain a list of activated functions.  
Activated functions are not linked to the duration of the user account.  
Inform the user or buyer about permanently activated and time-limited functions when renting or selling the vehicle.  
WARNING  
Activating functions while the vehicle is in motion can distract you from the road. Serious accidents and fatal injuries can occur if the  
driver is distracted.  
● Only activate functions when the vehicle is stationary.  
● Drive with your full attention and with responsibility.  
If the required hardware for the respective activatable function is not available in the vehicle, it can be retrofitted in some  
cases by a suitably qualified workshop. Volkswagen recommends using an authorised Volkswagen repairer.  
If the required software for the activatable function is not available in the vehicle, the software can be retrofitted . Retrofitting  
may be subject to charge, depending on the type of software.  
Status of the function  
Function activated.  
Function faulty or temporarily not available.  
You can view the contract term of the respective function in the Volkswagen Connect Shop in the myVolkswagen customer  
area or, depending on the equipment, in the Infotainment system under  
Privacy settings and services.  
Before restarting the engine, read the notification in the Infotainment system about the completed activation process.  
Observe the instructions if activation was not successful.  
Prerequisites  
A suitable Infotainment system is installed in the vehicle.  
The hardware in the vehicle is compatible and offers the required performance.  
A valid contract for use of the services exists between you and Volkswagen AG.  
The vehicle is assigned to your user account.  
You have the “primary user” role for the vehicle (→ Manage users).  
Sufficient mobile reception is available at the current location of the vehicle.  
The electrical system in the vehicle is ready for use.  
The 12-volt vehicle battery is appropriately charged.  
The factory-fitted control unit with integrated eSIM card is present.  
Viewing functions  
1. Tap  
in the app overview.  
2. Open the Privacy settings and services menu.  
All available functions for the vehicle can also be viewed in the In-Car Shop in the Infotainment system.  
The primary user can activate the available functions for the vehicle in the In-Car Shop of the Infotainment system or in the  
Volkswagen Connect shop.  
Activating functions  
Do not drive the vehicle during activation of functions.  
All features on demand for the vehicle are displayed in the In-Car Shop of the Infotainment system.  
1. To open the In-Car Shop of the Infotainment system, tap  
in the app overview.  
2. Tap the function in the In-Car Shop and follow the instructions in the Infotainment system.  
Follow the instructions in the Infotainment system during and after activation.  
After successful activation, some functions require you to park the vehicle for around 10 minutes.  
1. Switch off the engine and, depending on equipment, switch on the electronic parking brake or apply the handbrake.  
2. Close the bonnet, boot lid, all windows and all doors.  
3. Make sure that all vehicle occupants get out and that no animals are left behind in the vehicle.  
4. Take all vehicle keys with you and get out of the vehicle.  
5. Lock the vehicle and remove the vehicle keys from the detection range of the vehicle.  
If you have the “primary user” role for the vehicle (→ Manage users), you can also view activated functions in the app.  
Where can I obtain functions?  
Functions are available from a web shop accessible via your user account.  
Depending on the vehicle equipment, functions can also be activated directly via the Infotainment system in the In-Car shop.  
Are there any function restrictions during activation?  
The function is not available during activation.  
Where is successful activation shown?  
Successful activation is displayed in the Infotainment system.  
When will the activated function be available?  
Depending on the activated function, the function is either available immediately or after switching the ignition back on.  
The functions and settings of the Infotainment system depend on the equipment and are not available in all countries.  
Before using for the first time  
Before using the Infotainment system for the first time, please observe the following points so you can make full use of the available  
functions and settings:  
—Observe the safety instructions (→ First steps in the Infotainment system).  
—Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
—Refer to the section on caring for the vehicle interior for information on cleaning the screen of the Infotainment system (→ Vehicle  
care, interior).  
—Find your favourite radio stations (also referred to below just as “stations”) and store them to memory locations for quick access .  
—Use only suitable audio sources and data media .  
—Use current map data for the navigation system.  
—Pair a mobile telephone to make calls using the mobile phone interface .  
—Register for the mobile online services to use the corresponding services .  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its components:  
—Supplements to the vehicle wallet of your vehicle.  
—The operating instructions for the mobile telephone or audio sources.  
—The operating instructions for external data media and playback devices.  
—Instructions for any Infotainment accessories subsequently installed or additionally used.  
—Digital owner’s manual in the Infotainment system, depending on equipment and not available in all countries.  
Some functions may contain links to websites that are operated by third parties. Volkswagen does not assume ownership of the third-  
party websites that are reached via links and is not responsible for their content.  
Some functions may contain external information supplied by third parties. Volkswagen is not responsible for external information  
being correct, up-to-date and complete, or for any infringement of third-party rights.  
The radio stations or owners of the data storage media and audio sources are responsible for the content provided.  
Multi-storey car parks, garages, underpasses, tunnels, tall buildings, mountains, valleys, and other electrical devices such as battery  
chargers can impair reception of mobile communications, GPS and radio signals.  
Films or metal-coated stickers on the aerial and on the windows can interfere with radio reception.  
Read and follow the appropriate operating instructions of the respective manufacturer when using mobile telephones, data media,  
external devices, external audio and media sources.  
WARNING  
The central computer of the Infotainment system is networked with the control units in the vehicle. If the central computer is not  
repaired correctly or is not removed and installed correctly, there is an increased risk of accidents and injuries due to a control unit  
that does not function or does not function properly.  
● Never replace the central computer with a used central computer taken from an older vehicle or a recycling facility.  
● Only have the central computer removed, installed or repaired by a specialist company qualified to perform this work. Volkswagen  
recommends using an authorised Volkswagen repairer.  
WARNING  
Reading information from the screen, operating the Infotainment system and connecting, inserting or removing a data medium or  
audio source while driving can distract you from the traffic situation. Unfavourable light conditions and a damaged or dirty screen  
may result in displays and information not being read or not being read correctly from the screen. This can distract you from the road.  
Accidents and injuries can occur if the driver is distracted.  
● Drive with your full attention and with responsibility.  
WARNING  
If the volume is set too loud, this will prevent you from hearing acoustic signals. If you do not hear acoustic signals from outside, this  
can lead to accidents.  
● Set the volume so that you can still always hear acoustic signals from outside the vehicle (e.g. emergency service sirens).  
WARNING  
A volume that is too loud can damage the hearing, even if the hearing is exposed to loud volumes only for a short time.  
● Adjust the volume so that it is pleasant for all vehicle occupants.  
● Avoid volumes that are too loud.  
WARNING  
Sudden changes in volume, such as when changing or connecting an audio or media source, can distract the driver and lead to  
accidents and injuries.  
● Reduce the volume before switching the audio or media source or connecting a new source, for example.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are restricted,  
interrupted or not possible:  
● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.  
● The mobile communications network of telecommunication providers is not available in areas with sufficient mobile  
communications and satellite reception.  
● If the components in the vehicle required for emergency calls, telephone calls and data transmission are damaged, not working, or  
do not have sufficient electrical power.  
● The battery of the mobile telephone is empty or does not have a sufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. If catastrophe and danger warnings cannot be received or output, this  
can cause accidents and injuries. The following conditions can prevent these warnings from being received or issued:  
● Your current location is in an area with no or insufficient radio signal reception.  
● The frequency bands of the radio stations are subject to interference or are not available in areas with adequate radio signal  
reception.  
● The loudspeakers and the components required for radio reception in the vehicle are damaged, not working or do not have  
sufficient electrical power.  
WARNING  
In some countries and mobile networks, a call for assistance or an emergency call can be made only subject to the following  
prerequisites:  
● A mobile telephone with unlocked SIM card and sufficient call credit is connected to the mobile phone interface of the vehicle.  
● Sufficient network coverage is available.  
WARNING  
If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation in the vehicle  
could exceed limit values and thus be a health hazard for all vehicle occupants.  
● Maintain a minimum distance of 20 cm (around 8 inches) between the aerials on the mobile telephone and an active medical  
implant (e.g. a pacemaker) since the mobile devices may impair the function of active medical implants.  
● Do not carry a mobile telephone that is operational close to or directly above an active medical implant, for example in a breast  
pocket.  
● Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant (e.g. a pacemaker)  
or any other medical device.  
WARNING  
Mobile telephones, external devices and accessories in the vehicle that are loose, unsecured or not properly secured can be flung  
though the vehicle interior and cause accidents and serious injuries in the event of a sudden driving or braking manoeuvre or in the  
event of an accident.  
● Safely secure or stow mobile telephones, external devices and accessories outside the deployment zone of the airbags.  
● Always secure or stow mobile telephones, external devices, audio sources and accessories securely in the provided stowage areas  
and holders in the vehicle so that they cannot be flung through the vehicle interior and hinder the driver.  
● Never leave any heavy, hard or sharp objects in the pockets of clothing.  
● Arrange the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and displayed traffic signs of the navigation may deviate from the current traffic situation and must not  
tempt you to take a safety risk.  
● Always drive with due care and attention and be ready to intervene at all times.  
● Always remember that road signs, traffic signals, traffic regulations and local conditions take precedence over driving  
recommendations and displays provided by the navigation system.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
NOTICE  
The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and medical equipment,  
possibly resulting in malfunction or damage to the equipment.  
● Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile devices is forbidden.  
NOTICE  
The loudspeakers can be damaged if the volume is set at too high a level and by playback which is too loud or distorted.  
● Choose the volume setting so that the loudspeakers are not damaged.  
The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during this time. During  
system startup, only the rear view camera image can be displayed.  
The Infotainment system must start up completely before all displays are available and before it is possible to execute functions. The  
duration of a system start depends on the functional scope of the Infotainment system and can also take longer than usual particularly  
at low and high temperatures.  
When using the Infotainment system and the corresponding accessories, e.g. headphones, please observe the country-specific  
regulations and legal requirements.  
To ensure that the Infotainment system functions correctly, it is important to make sure the system is switched on and that, where  
applicable, the correct date and time are set in the vehicle.  
A missing function button on the screen does not constitute a fault in the unit; It reflects the equipment that is available in the country  
in question.  
Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In some countries, the  
driving mode selector must be additionally turned to neutral position or the  
button for the electronic parking brake pressed on  
the driving mode selector. This is not a malfunction, but simply a legal requirement.  
There may be restrictions on the use of Bluetooth® devices in some countries. Information is available from the local authorities.  
Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been disconnected.  
If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from the description in  
this manual in some cases.  
The Infotainment system switches off automatically when the engine is switched off and when the charge level of the 12-volt vehicle  
battery is low.  
In certain vehicles with Park Distance Control, the volume of the current audio source is lowered automatically when reverse gear is  
engaged. It is possible to adjust the volume reduction (→ Park Distance Control).  
Information on the software and the licence conditions is stored in the Infotainment system: Settings Info.  
If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted and that the  
external audio sources and data media are removed where applicable.  
Some functions in the Infotainment system require an active Volkswagen ID user account for mobile online services for the vehicle and  
a connection to the internet . The data transfer must not be restricted for the execution of the functions.  
Marks and licences  
Certain terms in this manual are accompanied by the symbol ® or ™. These symbols indicate trademarks or registered marks. However,  
the absence of these symbols does not constitute a waiver of the rights concerning any term.  
Other product names are registered marks of the respective legal owners.  
—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.  
—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby  
Laboratories.  
—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or  
www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM,  
Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.  
—HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc., U.S. and Foreign  
Patents. For patents see ://xperi.com/hd-radio-patents/. Xperi, HD Radio, HD, and “ARC” logos and their respective logos are  
trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the United States and other countries.  
—QR Code® is a registered trademark of DENSO WAVE INCORPORATED.  
—Apple Music is a trademark of Apple Inc.  
—SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium  
subscription required, where available.  
—Android Auto® is a trademark of Google LLC.  
—Apple CarPlay® is a trademark of Apple Inc.  
—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
—iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
—MPEG-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS.  
—SD® and SDHC® are brands or registered brands of SD-3C LLC in the USA and other countries.  
—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation. The use or  
distribution of this type of technology outside this product requires a licence from Microsoft or an authorised Microsoft company.  
Copyright law  
Audio and video files saved on data media and audio sources are normally subject to national and international copyright laws. Observe  
the legal requirements.  
Overview of the Infotainment system (illustration).  
1
2
3
4
Menu button:  
.
Sensor field for switching the Infotainment system on and off.  
Touch slider for volume adjustment.  
Home button:  
(below: HOME ).  
5
6
7
8
9
Pages.  
Vehicle favourites.  
App favourites.  
Control Centre.  
Notifications and status displays (availability depends on country).  
Further information and tips for operating the Infotainment system are provided in these operating instructions (→ First steps  
in the Infotainment system).  
1 Menu button:  
1. Tap to open the app overview.  
2 Sensor field for switching the Infotainment system on and off  
—To switch the Infotainment system on or off manually, tap and hold the sensor field until the screen switches on or off.  
—Tap the sensor field to mute the Infotainment system.  
3 Touch slider for volume adjustment  
—Swipe to the left to lower the volume.  
—Swipe to the right to increase the volume.  
—To zoom the map view in or out, swipe with two fingers simultaneously to the left or right.  
4 Home button:  
(below: HOME )  
1. Tap HOME to open the home screen.  
5 Pages  
Some menus and functions have several pages with different content. The current page is highlighted.  
—Tap the marking to change to a page.  
— Swipe your finger to the left or to the right across the screen to switch between pages.  
6 Vehicle favourites  
Vehicle functions can be saved in the vehicle favourites for quick access, e.g. Auto Hold function. The vehicle favourites can be  
personalised (→ First steps in the Infotainment system).  
1. Tap  
to open the vehicle favourites.  
7 App favourites  
Main menus can be saved in the app favourites for quick access. The app favourites can be personalised (→ First steps in the  
Infotainment system).  
1. Tap the corresponding function button to open a main menu in the app favourites.  
8 Control Centre  
There are additional function buttons in the Control Centre for functions and notifications, e.g. the screen brightness can be adjusted  
here or the Auto Hold function switched on and off. You can configure the displayed functions (→ First steps in the Infotainment  
system).  
1. Tap the marking and slide it down to open the Control Centre.  
9 Notifications and status displays (availability depends on country).  
Notifications and status displays of the user management function and “Privacy settings” function with signal strength display of the  
eSIM, available depending on country.  
1. To open notifications, tap Notifications.  
to open the menu for user management or the “Privacy settings” function, tap the status display for user management or the  
“Privacy settings” function.  
Scroll bar (without item number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display additional content.  
Resetting the Infotainment system to the factory settings  
1. Open the app overview and tap  
Settings Restore factory settings.  
The vehicle settings are deleted by resetting to the factory settings. This also includes personal data, where applicable. Mobile  
online services can then no longer be used in this vehicle. The services can be used again only after renewed activation. If there  
is a primary user in the vehicle, this user will also be deleted and informed about this by email. For further information, refer to  
the section on mobile online services .  
Opening the quick guide for the Infotainment system (if available)  
The quick guide for the Infotainment system provides further information and tips for operation of the system.  
1. Open the app overview and tap  
.
Switching the Infotainment system on or off  
The Infotainment system switches on automatically in the following case:  
—When the ignition is switched on if the Infotainment system was not manually switched off before.  
If the last set volume does not exceed the preset maximum switch-on volume, the Infotainment system will start up at this volume.  
The Infotainment system switches off automatically in the following cases:  
—If you leave the vehicle when the ignition is inactive.  
—After around 30 minutes without a user input if you switch on the Infotainment system manually when the ignition is inactive.  
—After about 30 minutes without a user input if you remain seated in the vehicle when the ignition is inactive.  
If the Infotainment system no longer reacts, it will restart automatically. If the restart does not work, tap and hold the sensor field for  
switching the Infotainment system on and off for around 15 seconds.  
WARNING  
During a restart of the Infotainment system, functions such as the display of the rear view camera system, acoustic and visual  
warnings of Park Distance Control and Rear Traffic Alert, Park Distance Control, Rear Traffic Alert and other acoustic warnings, may be  
temporarily unavailable. This can lead to accidents and serious injuries.  
● Always pay due attention and do not rely exclusively on the systems. The driver is always responsible for all driving tasks.  
● Pay attention to the traffic situation and the area around the vehicle when driving into and out of a parking space.  
● Use the foot brake to slow the vehicle in a hazardous situation.  
● Wait until the Infotainment system and other systems have started up completely.  
Operating the screen (touchscreen)  
You can operate the functions of the Infotainment system using the screen. The screen brightness can be adjusted via the Control  
Centre (→ Infotainment system overview) 8 . You can find a detailed explanation of the different finger gestures in the quick guide to  
the Infotainment system, where available.  
1. Open the app overview and tap  
Operation.  
Main menus in the app overview  
Main menus are visible as function buttons in the app overview and on the home screen. The position of the function buttons can be  
configured.  
Opening main menus  
1. Tap the corresponding function button to open a main menu, e.g. for the navigation system.  
The following main menus may be included as function buttons in the app overview:  
Background lighting, Background lighting .  
App-Connect .  
Assist systems .  
Experience.  
Driving profile.  
Vehicle .  
IDA: voice assistant .  
Sound (→ First steps in the Infotainment system).  
Air conditioning .  
Navigation .  
Users, User management .  
Parking.  
Radio/Media , .  
Legal.  
Settings (→ First steps in the Infotainment system).  
Shop.  
Seats.  
Stat. air con: stationary air conditioning .  
Telephone .  
Tips/Help: here you can find further information on the functions and operation of the Infotainment system, e.g. the quick guide  
(→ First steps in the Infotainment system).  
Configuring the app overview  
You can configure the layout of the function buttons and also the pages and displays in the app overview or have them positioned on  
the basis of factory layout templates.  
1. Open the app overview.  
2. Tap a function button and hold until an additional window opens.  
3. Tap a function button in the additional window and hold until the function button is visibly highlighted.  
4. Move the function button to the desired position and release.  
5. Tap Finish.  
Personalisation  
Personalise function buttons and pages depending on the vehicle equipment (→ First steps in the Infotainment system).  
Depending on equipment, you can personalise the Infotainment system to permit faster access to favourite or frequently used  
functions.  
Operating break  
If the Infotainment system is operated frequently within a short period of time while driving, there may be a short operating pause.  
This operating pause will be cancelled automatically after a short time.  
You can find tiles for accessing further menus and functions on the pages of the Infotainment system.  
Configuring tiles  
Configure the tiles by removing or adding pages.  
1. Tap HOME .  
2. Tap a tile and hold until an additional window opens.  
3. To add a new page with tiles, tap , tap the desired template, and tap OK. New tiles are created without functions.  
to remove a page with tiles, tap Delete page and confirm.  
4. Tap Finish to return to the page.  
At least two pages are always available. These cannot be removed.  
Adapting tiles  
Adapt the tiles and the displayed tile functions on the Infotainment system pages in order to customise the Infotainment system to  
suit your needs.  
1. Tap HOME .  
2. Tap a tile and hold until an additional window opens.  
3. To add functions to a tile, tap the desired tile.  
4. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.  
5. To remove a function from a tile, tap the desired tile and then tap the desired function in the additional window.  
6. Tap Finish.  
More functions are available for some tiles than are visible at first glance in the additional window. Swipe to the left or right in  
the additional window to see all functions.  
Adapting the Control Centre  
Adapt the Control Centre of the Infotainment system to permit faster access to favourite or frequently used functions such as the Auto  
Hold function.  
1. Open the Control Centre.  
2. Tap a function and hold until an additional window opens.  
3. Tap the desired function in the additional window.  
4. Tap Finish.  
More functions are available for the Control Centre than are visible at first glance in the additional window. Swipe to the left or  
right in the additional window to see all functions.  
Personalising app favourites  
1. Tap to add a main menu.  
to customise a main menu, tap and hold an assigned memory location until an additional window opens.  
2. Tap the desired function in the additional window.  
3. Tap Finish.  
Deleting app favourites  
1. Tap  
.
tap and hold an assigned memory location until an additional window opens.  
2. Tap the desired favourite in the app favourites.  
3. Tap  
4. Tap Finish.  
It is also possible to reset all app favourites to the factory settings. To do this, tap  
Delete favourite and confirm.  
Factory settings.  
Personalising vehicle favourites  
1. Open the vehicle favourites.  
2. Tap to add vehicle favourites.  
to customise vehicle favourites, tap and hold an assigned memory location until an additional window opens.  
3. Tap the desired function in the additional window.  
4. Tap Finish.  
Deleting vehicle favourites  
1. Open the vehicle favourites.  
2. Tap  
.
tap and hold an assigned memory location until an additional window opens.  
3. Tap the desired favourite in the vehicle favourites.  
4. Tap Delete favourite.  
5. Tap Finish.  
It is also possible to reset all vehicle favourites. To do this, tap  
Opening tips for personalisation (if available)  
You can find further information and tips for personalisation in the digital instructions for the Infotainment system.  
Reset all and confirm.  
1. Open the app overview and tap  
Custom.  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes are automatically stored when a menu is closed.  
,
or  
or  
The setting is selected and activated or switched on.  
The setting is not selected and is deactivated or switched off.  
Open the drop-down list.  
,
or  
Increase the setting values.  
Decrease the setting values.  
Gradually back.  
Gradually forwards.  
Change setting values with the slider control (infinitely variable).  
System settings  
Due to over-the-air updates, some of the system settings listed here may have been omitted or new ones may have been added.  
The following functions, information and setting options may be available in the system settings:  
— Reset to default settings.  
—Screen.  
—V2X technology.  
—Copyright.  
—Data connection.  
—Units.  
—Wireless charging for mobile devices.  
—Configuration wizard.  
—Mobile devices.  
—Offline mode.  
—Voice assistant.  
—Language.  
—System information.  
—Time and date.  
—Upgrades.  
—Connect VW Connect.  
—Wi-Fi®.  
—Additional keyboard languages.  
Opening system settings  
1. Open the app overview and tap  
.
Sound settings  
The sound settings may contain information and setting options for equaliser, position, volume and settings.  
Opening sound settings  
1. Open the app overview and tap  
.
Adjusting the volume of external audio sources  
If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment system.  
If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If this is not  
sufficient, set the input volume to Medium or Loud.  
If the sound from the connected external audio source is too loud or distorted, lower the output volume on the external audio source. If  
this is not sufficient, set the input volume to Medium or Quiet.  
Electronic Voice Enhancer  
The Voice Enhancer depends on the vehicle model and equipment and is only available in some countries.  
When the Voice Enhancer is activated, the spoken words of the driver and front passenger are transmitted to the speakers in the rear  
seats via the hands-free system microphone. This enables good communication between the driver, front passenger and passengers in  
the rear seats, even at high speeds. The driver can communicate with the vehicle occupants of the rear seats, while driving, without  
having to turn around or speak more loudly.  
Activating or deactivating the Voice Enhancer  
1. Tap the touch slider for volume adjustment.  
The symbol for the Voice Enhancer is displayed next to the volume display:  
.
2. Tap  
.
The sound settings open.  
3. To activate the function, increase the volume under Voice enhancer.  
to deactivate the function, reduce the volume to the minimum setting under Voice enhancer.  
Adjusting the volume of the Voice Enhancer  
1. Tap the touch slider for volume adjustment.  
The symbol for the Voice Enhancer is displayed next to the volume display:  
.
2. Tap  
.
The sound settings open.  
3. Adjust the volume under Voice Enhancer.  
The Voice Enhancer is not active during telephone calls and navigation announcements.  
If the Voice Enhancer is activated, this affects recognition of the activation word for the voice assistant . In this case, start the  
voice assistant via the multifunction steering wheel (→ Voice assistant).  
In radio mode, you can receive available radio stations using different reception modes and store your favourites for quick access.  
The available reception modes are dependent on the equipment level and are not available in all countries. Frequency bands and  
reception modes may be discontinued, deactivated or no longer offered in individual countries.  
With some equipment levels and in some countries, you can also use Internet Radio (→ Online functions, radio).  
The radio stations are responsible for the content of the information sent.  
Additional electrical devices connected in the vehicle can interfere with reception of the radio signal and cause noises in the  
loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window aerial.  
Selecting reception mode  
Different stations are available depending on the reception mode. The available reception modes are dependent on the equipment  
level and are not available in all countries.  
1. Tap to open the list of reception modes.  
2. Select the reception mode, e.g. FM.  
Searching for and selecting stations  
You can search for and select stations in different ways. The possibilities vary depending on reception mode.  
Searching for stations in SCAN mode  
In SCAN mode, the stations of the reception mode are set automatically one after the other and played back for around 5 seconds.  
SCAN mode is possible only in the additional window in which the current playback content is displayed.  
1. Tap  
.
2. Tap SCAN to start the SCAN function.  
The SCAN function starts and the currently set station is shown on the display.  
3. To select a station, tap SCAN.  
The SCAN function stops and the station is set.  
Selecting stations using the multifunction steering wheel  
You can select stations from the station list or from the favourites using the multifunction steering wheel.  
—To select the previous station, press on the multifunction steering wheel.  
—To select the next station, press on the multifunction steering wheel.  
Selecting stations using the frequency band  
1. Select reception mode AM or FM.  
2. To open the frequency band, tap  
.
3. Tap the cursor, move on the frequency band and release at the desired frequency.  
tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.  
The station at the set frequency is set.  
Selecting stations from a station list  
The station list shows the stations that can currently be received. The station list is updated automatically. Depending on country, the  
station list of the FM/DAB reception mode is set as the active station list with the factory settings and the stations in the list are sorted  
alphabetically.  
1. Select the reception mode.  
2. Tap the desired station.  
The selected station is set. The best reception mode is selected automatically according to availability of the station.  
Changing the sorting order of the station list  
The current sorting order of the stations is visible in the station list. The station list can be sorted alphabetically, according to group  
and according to genre.  
1. Open the station list.  
2. Tap next to the display of the current sorting order.  
3. Select the desired sorting order.  
The selected sorting order is set.  
Selecting a station and storing as a favourite  
You can store up to 36 stations or frequencies from different reception modes as favourites.  
Saving stations as favourites  
1. Select the reception mode.  
2. Set the desired station.  
3. Tap  
.
tap and hold a station in the station list.  
The memory locations are displayed.  
4. Tap  
.
tap and hold the memory location already assigned until the station is stored.  
The station is stored in the selected memory location.  
If a station was already stored in the memory location, this station will be removed from the memory location and replaced by  
the new station.  
Showing or hiding display of station logos and DAB slideshow  
1. Tap and swipe from right to left.  
2. Tap radio text in the display for the current playback.  
Other functions in radio mode  
The functions listed below depend on the equipment level and are only available in some countries.  
Traffic Programme function (TP function)  
The Traffic Programme function (TP function) monitors the traffic announcements from a set traffic news station for Traffic  
Programme monitoring and automatically outputs them during radio or media mode. Reception of a traffic news station must be  
possible and the TP function must be activated in the settings in order to receive traffic announcements → Activating the TP function.  
Traffic news stations are not available in all countries. Some stations that do not broadcast their own traffic news support the TP  
function through a corresponding traffic news station (EON).  
Provided that a traffic news station can be received, a traffic news station is automatically set in the background in media mode.  
No TP will be shown on the display if no traffic news station can be received. The unit automatically searches for a receivable traffic  
news station. As soon as a new traffic news station can be received, the status in the display changes to TP again.  
Activating the TP function  
1. In radio mode, tap  
in media mode, tap  
Radio and tap and activate Traffic Programme (TP).  
Media and tap and activate Traffic Programme (TP).  
Station logos  
Station logos may be pre-installed for some frequency bands in the Infotainment system.  
The station logos will be assigned automatically to the stations if Autoselect station logos is activated in the settings.  
In Internet Radio mode, the Infotainment system accesses station logos from an online database and automatically assigns them to  
the stations.  
Activating automatic assignment of station logos  
1. In radio mode, tap  
Radio and tap and activate Automatically select station logo.  
Manually assigning station logos  
1. In radio mode, tap  
Radio Station logos.  
2. Select the station to which you wish to assign a station logo.  
3. Select the station logo.  
4. Repeat the process for further stations if desired.  
5. Tap  
to end assignment of station logos.  
Switching to similar stations  
If reception of a station becomes poor or drops completely, the system automatically switches to an alternative station depending on  
availability and reception quality, e.g. between neighbouring regional stations.  
Activating switching to similar stations  
1. Tap and activate  
Switch to a similar station if reception is poor.  
Additional DAB announcements  
In addition to the messages from the TP function, you can also receive other announcements, e.g. on the weather, from the stations in  
DAB reception mode.  
Activating additional DAB announcements  
1. Tap and activate  
Additional DAB announcements.  
Functions  
The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.  
—AM tuner.  
—FM dual tuner (antenna diversity).  
—Combined station list.  
—Combination of FM- and DAB stations in one list.  
—Combined preset list for favourites.  
—Display of station logos.  
—Aerial amplifier.  
—DAB/DAB+.  
—DAB slide show.  
—Stationary images are transmitted parallel to the current broadcast.  
—Internet Radio.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
(→ Infotainment system overview).  
AM  
FM  
Select AM reception mode.  
Select FM reception mode.  
FM/DAB  
Select FM/DAB reception mode.  
Internet Radio  
Select Internet Radio reception mode.  
Select frequency band or reception mode.  
Open favourites.  
Small in a station list: station already saved as a favourite.  
Open the current playback content.  
Mute radio.  
Open frequency band for manual selection of the FM frequency.  
Possible only if the combined station list is switched off in the settings in Radio mode.  
Switch between radio and media mode.  
My playlist.  
Add station as favourite.  
Select previous station from the station list or favourites.  
Select next station from the station list or favourites.  
Open the settings.  
TP  
Traffic Programme function (TP function) for traffic news monitoring is activated.  
No TP  
The selected traffic news station is not available.  
AF Off  
Automatic station tracking (AF) is deactivated.  
RDS Off  
The Radio Data System (RDS) is deactivated.  
Symbols for FM and, depending on country, FM/DAB reception modes  
No DAB reception possible.  
DAB station supports slide show.  
Slide show is not available for the DAB station.  
Symbols in Internet Radio mode  
Open full-text search.  
No Internet Radio reception possible.  
Open the most recently listened to Internet Radio stations.  
Open the 100 most listened to Internet Radio stations.  
Open available Internet Radio podcasts.  
Open Internet Radio stations from the desired country.  
Open Internet Radio stations that broadcast their programmes in the desired language.  
Open Internet Radio stations whose programmes belong to the desired genre.  
Open podcast episodes.  
Open the station selection.  
Open associated stations and podcasts.  
Skip forward 15 seconds in podcast episode.  
Skip back 15 seconds in podcast episode.  
With some equipment levels, the Infotainment system has online functions in radio mode.  
Online functions in radio mode are not available in all countries and vehicle models.  
The online functions in radio mode include Internet Radio, for example.  
Prerequisites for using online functions in radio mode:  
The requirements for using the services have been fulfilled (→ Online services).  
You have ordered the service and activated it in your vehicle.  
Streaming services may require an existing account with the relevant provider.  
Internet Radio  
Internet Radio is a reception mode for Internet Radio stations and podcasts which is independent of FM and DAB. Due to transmission  
via the internet, reception is not regionally restricted. Internet Radio is available only when the Infotainment system has an active  
internet connection . Costs may be incurred for data transmission from the internet when using Internet Radio mode.  
In some countries, functioning of Internet Radio depends on the privacy settings in the vehicle (→ Privacy settings).  
Searching for and filtering stations  
In Internet Radio mode, it is possible to filter stations according to categories or search for stations by means of a full-text search.  
1. Open the station selection.  
2. Select the category according to which you wish to filter the stations.  
tap to start the full-text search.  
The input field is displayed.  
3. Enter the name of the station or category you want to search for.  
The list of found stations is automatically updated during input.  
4. Tap the desired station.  
In media mode, you can play media files from data media on the Infotainment system and, depending on equipment, store your  
favourites for quick access.  
With some equipment levels, the following data media can be used as a media source:  
—USB data medium, e.g. USB stick.  
—Bluetooth device, e.g. mobile telephone.  
With some equipment levels, the following types of media files can be played back:  
—Audio files, e.g. music.  
—Video files.  
Restrictions and notes on data media  
Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.  
Differences in the quality of data media from different manufacturers can interfere with media playback.  
Incorrect configuration of a data medium can render it unreadable.  
The read time of data media can be increased by the storage capacity, usage state (copying and deletion processes), file system, folder  
structure, and the amount of stored data.  
Playlists simply specify a playback sequence. They link to the location of the media files within the folder structure. There are no media  
files stored in a playlist. To play a playlist, the media files must exist in the locations on the data medium referenced by the playlist.  
No liability can be accepted for damaged, modified or lost files on data media.  
Connecting and selecting a media source  
1. Connect media source.  
2. Tap My media and select the desired media source.  
Searching for and playing media files  
You can search for and play media files from a media source in various ways.  
Searching in a selected media source  
All media files on the connected media source can be found by means of a folder structure or by using the full-text search.  
1. Open the folder structure.  
2. Search through the folder structure for the desired track.  
to start the full text search, tap and enter the name of the desired track.  
The list of found tracks updates itself automatically during input of the full text search string.  
3. Tap the desired track.  
If the selection is located in a folder on a media source at the start of playback, the media files located in this folder will be added  
for playback.  
If a playlist is played, all available tracks in the playlist will be added for playback.  
4. Close the selection with  
.
Saving a media file as a favourite  
Only media files that are saved to My Media, e.g. in the Music folder, can be stored as favourites. You can save individual tracks,  
albums, artists and genres.  
1. Start playback of the desired track.  
2. Tap  
3. Tap  
.
.
tap an already assigned favourite location and hold for around 3 seconds.  
4. Make a selection from the list (e.g. a music track).  
The selection options in the selection list depend on the data attached to the media file. If no genre is specified for music files,  
for example, the genre cannot be saved as a favourite.  
The selection is saved as a favourite at the selected favourite location. If the favourite location was already assigned, the  
previously stored favourite is replaced by the selection.  
Selecting a media file from favourites  
1. Tap  
.
2. Tap the desired favourite.  
Depending on the selected favourite, all tracks that belong to it are added to the current playback content.  
Entertainment playback  
Music can be played on the Infotainment system.  
Depending on country, it is also possible to play videos.  
Video mode  
In video mode, the Infotainment system display can play a video from a data medium or from the internal memory.  
The video soundtrack is played on the vehicle loudspeakers.  
The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment system display is  
switched off. The video audio can continue to be heard.  
In some countries, no video image is displayed even when the vehicle is stationary for traffic safety reasons.  
Functions  
The functions and possible media formats depend on the vehicle equipment and are not available in all countries.  
—Media playback and media control via Bluetooth.  
—Audio playback in the following formats:  
—AAC.  
—APE.  
—ALAC.  
—MP2.  
—MP3.  
—Vorbis.  
—OPUS.  
—WMA.  
—WAV.  
—Video playback in the following formats:  
—MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).  
—ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).  
—ISO MPEG-4 AVC / H.264 (.mp4, .m4v, .mov, .mkv, .avi).  
—Windows Media Video 9 (.wmv, .asf, .mkv, .avi).  
—Cross-device playlists.  
—Cross-source media database: My media.  
—The data of all media sources connected to the Infotainment system is stored in a media database, My media.  
—If My media is selected, categories, e.g. music, and connected media sources are displayed first.  
—All media files of USB devices are filtered according to categories, e.g. albums. This category view is always displayed in My  
media. The classic folder structure of the individual USB data media is additionally located in the My media folder.  
—Media search.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap  
Open the current playback content.  
(→ Infotainment system overview).  
Start playback.  
Pause playback.  
Go to previous track.  
Go to next track.  
Repeat current track.  
Repeat all tracks.  
Activate shuffle mode.  
Top right: select media source.  
Open search.  
Add media file as favourite.  
Open favourites list.  
Go back to higher-level folder of the media source.  
Open the settings.  
Symbols for media sources  
My media: select the cross-source media database My media as the media source. Connected USB devices and their folder  
structure can be selected under My media.  
Bluetooth: select a device connected via Bluetooth as the media source. Devices that are not yet connected via Bluetooth can also  
be selected and connected using this function.  
Symbols for categories and groups of media files  
Music tracks.  
Videos.  
Playlists.  
Albums.  
Artists.  
Genres.  
Podcasts.  
Audio books.  
Compilations.  
Symbols for video playback  
Play video in full-screen mode.  
Minimise playback.  
The current vehicle position is determined by means of a global satellite system. To enable optimal navigation to the destination, all  
readings and possible traffic information are compared with the available map material. Acoustic navigation announcements and visual  
guidance direct the driver to the destination.  
Depending on the country, some Infotainment system functions can no longer be selected when the vehicle is travelling above a  
certain speed. This is not a malfunction, but simply a legal requirement.  
If you sell or loan the vehicle, Volkswagen recommends resetting the Infotainment system to the factory settings (→ First steps in the  
Infotainment system). This is the only way of deleting all personal data, e.g. information used for navigation. For further information,  
refer to the section on mobile online services (section availability is country-dependent) .  
WARNING  
If settings, destination inputs and changes for the navigation system are made while the vehicle is in motion, this can distract the  
driver and cause accidents and injuries.  
● Drive with your full attention and with responsibility.  
● Configure the settings and enter destinations and changes for the navigation only when the vehicle is stationary.  
The navigation may recalculate the route if the driver misses a turning.  
The quality of the output navigation recommendations depends on the navigation data available and, depending on country,  
any reported traffic disruptions.  
Depending on the vehicle and country, select “Online mode” and a mode with location data in the privacy settings before using  
the mobile online services of the navigation system (→ Privacy settings).  
The corresponding prerequisites must be met (→ Traffic information), e.g. the corresponding mobile online service must be  
activated and, depending on country, the privacy settings adapted, in order to use the mobile online services, e.g. Online  
Traffic Information . Only then will Online Traffic Information be output in the navigation system, for example. If no Online  
Traffic Information is available, this is displayed in the Infotainment system (→ Navigation).  
Restrictions during navigation  
When the Infotainment system cannot receive any data from GPS satellites, e.g. in a tunnel, navigation can still continue using the  
vehicle sensors.  
In areas that are not or are not completely included in the Infotainment memory, the Infotainment system will also try to enable route  
guidance.  
If navigation data is unavailable or incomplete, the navigation system may be unable to determine the exact vehicle position. As a  
result, the navigation may not be as exact as usual.  
The course of the road is subject to constant changes, e.g. roadworks. In the case of obsolete navigation data, there may be errors or  
inaccuracies during navigation.  
Navigation announcements  
Navigation announcements are acoustic driving instructions for the current route. The type and frequency of navigation  
announcements depends on the settings and the driving situation, e.g. start of route guidance, driving on a motorway or in a  
roundabout.  
A navigation announcement informing you that you have reached the destination area is given if the exact destination cannot be  
reached, e.g. because it is located in a non-digitised area. In addition, information on the direction and distance to the destination are  
displayed on the screen.  
Depending on equipment and in some countries, information on reported traffic disruptions on the route is provided during dynamic  
traffic avoidance. An additional navigation announcement is given if the route is recalculated due to a traffic disruption or changed  
driving style.  
The volume of a navigation announcement can be adjusted or muted during output of the announcement. All other navigation  
announcements are given with this volume setting or are muted. Further settings for the navigation announcements can be found in  
the settings of the navigation system (→ Navigation).  
Repeating a navigation announcement  
If you have missed a navigation announcement, you can have the navigation announcement repeated.  
1. Tap the function button with the next route information on the map.  
Navigation announcements are not given if the Infotainment system has been muted.  
Adapting the navigation map  
For optimal viewing, you can also adapt the navigation map and map view with advanced finger gestures.  
Moving the navigation map  
Recommendation: use your index finger.  
1. Use your finger to move the navigation map.  
Enlarging or reducing the map view  
Recommendation: use your index finger.  
1. Tap the map twice in succession and keep your finger on the screen.  
2. Move your finger downwards to zoom in on the map view.  
move your finger upwards to zoom out from the map view.  
Enlarging or reducing the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Move your fingers apart to zoom in on the map view.  
move your fingers together to zoom out from the map view.  
Tilting the map view  
Recommendation: use your index and middle finger.  
1. Using two fingers that are horizontal to each other at the same time, tap the map and keep your fingers on the screen.  
2. Move your fingers upwards to tilt the map view forwards.  
move your fingers downwards to tilt the map view backwards.  
Rotating the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Turn your fingers clockwise or anticlockwise to rotate the map view.  
You can also zoom the map view in and out using the touch slider for volume adjustment (→ Infotainment system overview).  
Route plan  
The route plan contains your route and possible stopovers. Destinations and stopovers can be defined in sequence, moved or deleted.  
The starting point is always the vehicle position determined by the Infotainment system. The route plan contains information on  
relevant events, such as stopovers and suggested destinations, if navigation data is available. When you tap an event, an additional  
window opens with further options. The options available depend on the event and the current settings.  
Opening and closing the route plan  
1. To open the route plan, tap the preview of the route plan on the right of the map.  
2. To close the route plan, tap on the right of the map.  
Editing route guidance in the route plan  
To edit route guidance, move the stopovers or the destination in the route plan.  
1. Tap and hold the desired destination until it is visibly highlighted.  
2. Move the destination to the desired position and release.  
Stopping route guidance in the route plan  
1. To stop route guidance to the destination, tap on the right of the map in the route plan preview.  
to stop route guidance to the destination or stopover, open the route plan, swipe to the left on the destination or stopover in  
the route plan and tap  
.
Additional window on the route plan  
If you tap the entries of the route plan, an extra window with additional options can appear. The possible options depend on the entry  
tapped.  
Display on map  
Display the selection on the map.  
Direct route  
Start direct route guidance.  
Add stopover  
Add a stopover to the route guidance.  
Delete  
Delete stopover from route guidance.  
Bypass  
Avoid a traffic disruption. The route will be recalculated.  
Stop route guidance  
End the current route guidance.  
Closing the additional window on the route plan  
1. Tap a free area outside the additional window.  
Setting preferred POI categories  
The system offers various points of interest, e.g. filling stations, as quick selection symbols in the destination input, in the route plan  
and on the map. You can prioritise the display of these symbols.  
1. Tap  
Basic functions Set preferred POI categories.  
Stored data  
The Infotainment system stores certain data, e.g. frequently driven routes, so that you can enter destinations quickly and enjoy the  
most efficient route guidance.  
Deleting stored data  
1. Tap  
Basic functions Delete usage pattern.  
2. Tap confirmation to delete.  
Learning usage patterns  
While travelling, the navigation saves the routes travelled and destinations arrived at in order to create suggested destinations  
automatically. Destinations are learned depending on the time of day and the day of the week.  
The navigation system can suggest learned routes. Route guidance begins when one of the suggested routes is selected.  
The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will guide you back to the  
selected route via a direct alternative.  
Relevant traffic disruptions are taken into account in the route guidance. Relevant traffic disruptions will be avoided if an alternative  
route and the navigation data is available.  
If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route plan. It is not  
necessary to actively start route guidance to the learned destination. Warnings may be given about traffic disruptions and a forecast  
arrival time will be displayed.  
You can activate or deactivate the function at any time and also delete the stored data for the function.  
Activating or deactivating “Learn usage pattern”  
1. Tap  
Basic functions to open the settings for this function.  
2. Tap and activate Learn usage pattern.  
Displaying suggested routes  
1. Tap  
Deleting stored data for “Learn usage pattern” function  
1. Tap Basic functions to open the settings for this function.  
Suggested.  
2. Tap Delete usage pattern.  
Functions  
The navigation functions depend on the equipment and are not available in all countries.  
—Destination input and route calculation.  
—Personal POIs.  
—3D City Maps.  
—Online Map Update.  
—Online Traffic Information.  
Symbols  
The symbols depend on the equipment and are not available in all countries.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
Destination search: enter and search for destinations.  
Open navigation map.  
Open saved addresses or contact list of the connected mobile telephone.  
Open the settings.  
You can find settings for the navigation announcements here, for example.  
Map symbols  
The function buttons and displays depend on the settings and the current driving situation.  
The map displays symbols for traffic information, e.g. traffic disruptions, and POIs, e.g. filling stations, when navigation data is  
available (→ Traffic information).  
Current position.  
Tap to centre the map on the vehicle or to display details of the vehicle position.  
Map scale.  
Determine map orientation and tilt.  
Fully automatic map mode.  
Alignment in direction of travel, position, zoom and tilt.  
If route guidance is active: display route overview and alternative routes for current route guidance.  
Route plan symbols  
Display current position.  
Destination of the current route guidance.  
Close the route plan.  
Forecast distance to the destination.  
Tap to switch to the display of the estimated time of arrival at the destination or remaining time to the destination.  
Estimated time of arrival at the destination.  
Tap to switch to the display of the estimated remaining time to the destination.  
Estimated remaining time to the destination.  
Tap to switch to the display of the estimated time of arrival at the destination.  
Other symbols  
In the route overview: open information on the route.  
In the route overview: display route options with active route guidance.  
In the additional window: show route overview. Does not start route guidance directly, but first shows details of the route and  
alternative routes.  
In the additional window: save as favourite.  
In the destination search: open detailed destination input for an address. In the contact list: open address.  
Work (company).  
Home (private).  
Traffic disruptions  
Traffic disruptions are displayed on the map when navigation data is available (→ Traffic information). Example of a traffic disruption  
on the map: for traffic jam. Depending on country, “Online Traffic Information” must be activated to display the mobile online  
service. Depending on the vehicle, the following symbol is displayed if no Online Traffic Information is available:  
Opening details of traffic disruptions  
.
1. Tap  
.
2. Tap a traffic disruption to open an additional window showing details (→ Navigation).  
Depending on the vehicle equipment, different functions are available for destination input. Certain functions are available only in  
some countries.  
You can more precisely limit the search by indicating preferences in the results list, such as “nearby”.  
Further information about the symbols on the Infotainment system display can be found in this owner’s manual (→ Navigation).  
Entering an address  
Start route guidance by entering an address. The navigation system will suggest known destinations during input. You can also enter a  
new, as yet unknown address for route guidance.  
When entering the address, enter the name of the destination rather than the postcode.  
Selecting a destination and starting navigation  
1. Tap  
.
tap  
.
2. Enter the address of the destination and select the desired destination.  
3. Tap Start.  
tap  
Quick start  
1. Tap  
.
.
2. Enter the address of the destination and tap and hold the desired destination for a few seconds.  
Enter the destination as accurately as possible. If you make a mistake when entering the destination, route guidance will not  
be possible or you may be navigated to the wrong destination.  
Recommended destinations  
The navigation system uses stored data such as the last and learned destinations, favourites, and home and work addresses so it can  
use this data for route guidance.  
Selecting a destination and starting navigation  
1. Tap  
Suggested.  
2. Tap the desired destination.  
Route guidance starts automatically.  
Last destinations  
The navigation system stores up to 25 destinations that you have driven to last in order to make them available for route guidance. A  
new destination automatically overwrites the oldest destination.  
Selecting a destination and starting navigation  
1. Tap  
Last destinations.  
2. Tap the desired destination.  
3. Tap Start.  
tap  
Quick start  
1. Tap  
.
Last destinations.  
2. Tap the desired destination and hold for a few seconds.  
Favourite destinations  
Save up to 50 destinations as favourites.  
Saving a destination as a favourite  
1. When entering a destination, tap in the additional window.  
Selecting a destination and starting navigation  
1. Tap  
Favourites.  
2. Tap the desired destination.  
3. Tap Start.  
tap  
Quick start  
1. Tap  
.
Favourites.  
2. Tap the desired destination and hold for a few seconds.  
Selecting on the map  
The navigation map contains active areas at many locations which are suitable for destination input. To enter a destination, tap the  
desired position or location on the map. You can start route guidance if map data is available at this location.  
Destination input via the navigation map depends on the data status and is not possible for all positions.  
Using the address data of a contact  
Start navigation using the stored address data of a contact. Stored contacts without address data cannot be used for route guidance.  
Starting navigation  
1. Tap  
.
2. Tap the desired contact with address data.  
3. Tap Start.  
tap  
.
If the address details of a contact are out-of-date, the stored address will be used for route guidance and may lead to the  
wrong destination.  
—When starting route guidance, make sure that the stored address of a contact is up-to-date. For this, the update of the phone book  
in the Infotainment system must be fully completed (→ Mobile phone interface).  
—Wait until the update of the phone book in the Infotainment system is fully completed (→ Mobile phone interface).  
The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation data is already  
pre-installed.  
In order to carry out route guidance correctly and make full use of the functions offered, the Infotainment system always requires up-  
to-date navigation data.  
NOTICE  
If you use obsolete data, navigation may be impaired. Current routes cannot be determined or route guidance leads to the wrong  
destination.  
● Always keep navigation data up-to-date.  
Online navigation data – expansion  
Regions in the navigation data that are not used by the user may be removed from the system under certain circumstances, for  
example if there is limited memory space in the navigation data memory. If these regions should be needed again at a later point in  
time, the navigation system will download them again on request. No contract for mobile online services is needed for this. The service  
depends on the vehicle equipment and is available only in some countries.  
1. Switch on the ignition.  
2. Establish an internet connection, if this does not already exist.  
3. Depending on the country, also select “Online mode with location data” in the privacy settings (→ Privacy settings).  
Anyone who uses the vehicle as an anonymous guest must reset the privacy settings each time they start the vehicle  
(→ Privacy settings).  
Updating navigation data manually  
Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the internet at and  
stored on a suitable USB data medium available commercially. If you switch off the Infotainment system, installation will be  
interrupted and will automatically continue once the unit is switched on again.  
1. Download the navigation data and save on a USB data medium.  
2. Switch on the vehicle ignition.  
3. Connect a USB data storage device to the Infotainment system when the vehicle is stationary.  
The navigation data for regions that are currently frequently travelled is automatically updated in the background.  
No message appears in the Infotainment system while the navigation data is being updated, or once the update is complete.  
When you update navigation data manually, the USB data medium must remain continuously connected. No message appears  
to indicate that the update has been completed.  
Leave the USB data storage device connected to the Infotainment system for a few days until the navigation data for travelled  
regions has been completely downloaded and installed. Installation takes place automatically in the background while driving.  
Failure to do so will cancel the update.  
If you remove the USB data medium and travel through a new region in offline mode, the navigation data will not be updated as there  
is neither a USB data storage device nor an internet connection.  
Displaying map data version  
1. Open the app overview and tap  
Information System information.  
Reception of traffic information depends on the vehicle equipment and is not available in all countries. The Infotainment system  
automatically receives detailed traffic information when connected to the internet. This information is indicated by symbols and  
colouring of the road network on the map (→ Navigation)→ Traffic flow display.  
Reception of traffic information depends on the privacy settings in some countries. No traffic information is received in offline  
mode (→ Privacy settings).  
Prerequisites for using Online Traffic Information:  
The requirements for using the services have been fulfilled (→ Online services).  
You have ordered the service and activated it in your vehicle.  
Depending on the country, “online mode” and a mode with location data are selected in the privacy settings (→ Privacy settings).  
Traffic disruptions  
Traffic disruptions, e.g. traffic jams, are shown as symbols on the navigation map (→ Navigation).  
The route plan displays current traffic disruptions when navigation data is available.  
When route guidance is active, traffic disruptions that are on the current route are displayed in the route plan. You can bypass these  
traffic disruptions by editing the route plan.  
Bypassing a traffic disruption  
1. Tap the traffic disruption.  
2. Tap Bypass.  
The route will be recalculated.  
Only one traffic disruption can be bypassed in this way for each route.  
Local warnings, e.g. about severe weather, can be output as a pop-up message via the Infotainment system.  
Traffic flow display  
The traffic flow is shown on the navigation map for current traffic disruptions by colouring of the road network.  
Orange  
Slow-moving traffic.  
Red  
Traffic jam.  
You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the Infotainment  
system to control the telephone functions. Sound is played back using the via the vehicle loudspeakers. Depending on equipment, you  
can connect up to three mobile telephones to the Infotainment system simultaneously (→ Mobile phone interface).  
Functions depend on the equipment and are not available in all countries – and depend on the mobile phone used and its operating  
system.  
High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality may impair  
telephone calls in the vehicle.  
The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile telephone.  
As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once for each technology, Bluetooth or Wi-Fi®.  
The device connection to the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without having to pair  
the device again.  
When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be heard by third  
parties outside the vehicle.  
During a telephone call, the volume of the call can be adjusted using the volume control (→ Infotainment system overview).  
Areas where special regulations apply  
Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas are not always  
clearly signposted. This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles which run on liquid gas, such as propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the engine or mobile telephone must be switched off.  
WARNING  
In places where there is a risk of explosion, e.g. near filling stations, and in places with special regulations, ignition sparks, e.g. caused  
by electrostatic discharges or mobile phones, can lead to an explosion or fire and cause serious or fatal injuries.  
● Switch off the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
● Do not operate the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
Types of mobile phone interface  
Depending on the country and vehicle equipment, the following mobile phone interface types may be present in your vehicle:  
—Basic equipment of the mobile phone interface.  
The mobile phone interface uses the Bluetooth Hands-Free Profile (HFP) for transmission. This profile allows use of telephone  
functions via the Infotainment system and output via the vehicle speakers.  
—Comfort mobile phone interface.  
The Comfort mobile phone interface uses the HFP Bluetooth profile like the basic version of the mobile phone interface.  
The Comfort mobile phone interface may be equipped with a wireless charging function (→ Charging options for mobile devices). In  
order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage compartment for  
the wireless charging function. If you place a suitable mobile phone in the stowage compartment, the mobile phone is connected to  
the vehicle aerial, depending on the equipment → Connection to the vehicle aerial.  
Connection to the vehicle aerial  
Depending on model and equipment and in some countries, the mobile telephone is connected to the vehicle aerial when the stowage  
compartment for the wireless charging function is used (→ Charging options for mobile devices). This improves reception and call  
quality and may reduce interference signals that affect mobile telephone reception.  
If the reception or call quality does not improve or if interference signals can still be heard during mobile telephone reception, you can  
obtain a better connection by placing the mobile telephone in the stowage compartment the other way round with the screen facing  
up.  
Depending on model and equipment and in some countries, the wireless charging function can charge several mobile telephones at  
the same time. If several mobile telephones are being charged at the same time, only one of the mobile telephones connects to the  
vehicle aerial.  
Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone interface. You can  
connect up to three mobile telephones to the Infotainment system simultaneously. Only one device is active and can be used to make  
calls. You can use the second connected device to receive calls via the Infotainment system and a third can be used for media playback.  
The functions listed below may not be available in all Infotainment systems depending on the equipment and country. The available  
functions depend on the mobile telephone used and its operating system.  
Pairing a mobile telephone  
The mobile telephone must be paired with the Infotainment system before the first connection is established. A user profile is  
automatically saved in the Infotainment system (→ Mobile phone interface). The pairing process can take a few minutes. In order for  
pairing to be successful, the mobile telephone must support the current security standards for Bluetooth technology. Pairing will be  
rejected if this is not the case.  
1. To activate Bluetooth in the Infotainment system if no mobile telephone is connected, press and hold  
steering wheel, observe messages on the Infotainment system and confirm if necessary.  
on the multifunction  
to activate Bluetooth in the Infotainment system if a mobile telephone is already connected, tap  
Select mobile phone  
and tap and activate Bluetooth and Visibility.  
2. Activate Bluetooth and Bluetooth visibility on the mobile telephone.  
3. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the Infotainment system.  
4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If pairing was successful, the data of the mobile telephone will be stored in the user profile.  
5. Optional: confirm message for data transfer on the mobile telephone.  
WARNING  
If you carry out pairing as the driver while the vehicle is in motion, this can cause accidents or injuries.  
● Carry out pairing as the driver only when the vehicle is stationary.  
Connecting a mobile telephone  
1. Pair the mobile telephone with the Infotainment system.  
2. Activate Bluetooth on the mobile telephone.  
3. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If the connection is not set up automatically, tap  
Select mobile phone and tap the name of the desired mobile telephone.  
User profiles  
An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone is stored in the  
user profile, e.g. contact details. A maximum of ten user profiles can be stored in the Infotainment system simultaneously.  
Deleting a user profile  
1. Tap  
.
The user profiles are located in the area Select mobile telephone or Mobile devices.  
2. Tap the desired user profile and tap to delete.  
Active and passive connection  
At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the mobile phone  
interface. If several mobile telephones are connected to the Infotainment system, you can switch between active and passive  
connections. Establish an active connection to the Infotainment system in order to operate the mobile phone interface with the  
desired mobile telephone.  
Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the data of this  
mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other  
functions are available.  
Changing the connection type (passive to active)  
Prerequisite:  
Several mobile telephones are connected to the Infotainment system simultaneously.  
1. Tap  
.
The mobile telephone with an active connection is highlighted.  
2. Tap the name of the mobile telephone you require.  
Other mobile telephones then automatically have a passive connection.  
Managing connections  
Prerequisite:  
The mobile telephone is paired and connected.  
1. Open the app overview and tap  
Mobile devices.  
2. Tap the technology desired for the connection.  
Telephone book  
The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment system for the first  
time. It may be necessary to confirm transfer on the mobile telephone. Depending on equipment, up to 5,000 contact entries can be  
stored in the telephone book. The telephone book is updated each time the mobile telephone is connected to the Infotainment system.  
The still existing telephone book can be used during the update. A pop-up appears if changes have been detected in the telephone  
book and the update of the telephone book in the Infotainment system has been fully completed.  
If conference calls are supported by the mobile service provider and the mobile telephone, the telephone book can be opened during a  
call and a further participant added to the call.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Using the telephone  
Select a telephone number to start the call. Different functions are available for selecting a phone number.  
Using contact data  
If there are several phone numbers for each contact, you must select the phone number you require.  
1. Tap  
.
2. Tap and enter the name of the contact to search for a contact.  
tap Favourites to call a favourite.  
tap All.  
3. Tap the desired contact in the list to start the call.  
When searching for a contact, enter the surname and first name separated by a space.  
Using the call list  
The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are stored as favourites.  
Start calls via the call list.  
1. Tap  
and filter entries in the call list, e.g. missed calls.  
2. To start the call, tap a number or, where applicable, a contact in the list.  
Entering a phone number manually  
1. Tap and enter a phone number.  
2. Tap to start the call.  
While you are entering a phone number or a contact name, contacts that match the number will be shown on the Infotainment  
system display.  
Favourites and favourites location  
A contact from the telephone book can be saved as a favourite. If an image is stored in the entry, this will be displayed in the favourite  
location.  
Favourite locations must be assigned manually and are assigned to a user profile (→ Mobile phone interface).  
Saving a contact as a favourite  
1. Tap Favourites  
.
2. Tap a contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in the list.  
Editing a favourite location  
1. Tap Favourites.  
2. Tap and hold the favourite location until the telephone book opens.  
3. Tap a new contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in  
the list.  
Calling a favourite  
1. Tap Favourites.  
2. Tap an assigned favourite location.  
Favourites are not automatically updated. If the phone number of a contact changes, the favourite location must be assigned  
again.  
Removing favourites  
1. Tap Favourites  
.
2. Tap at the desired favourite location.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive SMS text messages and emails via  
the mobile phone interface in some countries.  
The ability to send and receive emails also depends on the app being used on the mobile telephone.  
Sending text messages  
1. Tap  
Text message New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Sending emails  
1. Tap  
E-Mail and enter the message.  
2. Enter and tap the desired contact in the search bar. If necessary, you can search for a contact using Search for contact.  
3. Tap OK to send the message.  
Switching between text messages and email  
Activate the corresponding option to send SMS or emails. The active option is displayed on the screen, e.g. Text message.  
1. Tap  
.
2. Tap the required option.  
Functions  
The functions are dependent on the equipment level and are not available in all countries. The available functions depend on the  
mobile telephone used and its operating system.  
—Hands-free function.  
—SMS functions via Bluetooth:  
—Read SMS.  
—Write an SMS, including templates.  
—Have SMS read out loud.  
—Message history.  
—Email functions via Bluetooth:  
—Read emails.  
—Write emails.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
Opens the contact list of the connected mobile telephone.  
Open call lists of incoming and outgoing calls and the list of frequently used numbers or contacts.  
Open the favourites and list of frequently used numbers and contacts from the actively connected mobile telephone if this is  
supported by the mobile telephone.  
Dial phone number.  
Open text messages (SMS and email, depending on the country).  
Select the active device from two or more connected mobile telephones.  
Open the settings.  
Symbols for phone calls  
Make or answer and display call.  
End or reject call.  
Mute hands-free system.  
Hold call.  
Reject call with SMS template.  
Add a participant to a conference or merge calls and start conference.  
Make emergency call (SOS).  
Obtain help in the event of breakdown.  
Voicemail.  
Obtain information about the Volkswagen brand and selected value-added services relating to traffic and travel.  
Symbols in the contact list  
1. Tap  
to open the contact list.  
Input to search for contacts.  
Address.  
Edit favourites.  
Add favourites.  
Remove favourites.  
Symbols for call lists  
1. Tap  
to open the call lists.  
Incoming call.  
Outgoing call.  
Missed call.  
Frequent calls or favourites from the mobile telephone, if supported by the mobile telephone.  
Phone number (work).  
Phone number (private).  
Mobile telephone number.  
Fax.  
Fax (business).  
Fax (private).  
Symbols for text messages  
1. Tap to open the text messages.  
Top left: select active input.  
Received text message.  
Sent text message.  
Open template for text messages.  
Compose text message by voice.  
Open further options, e.g. display number.  
You can use the voice assistant to operate certain functions and retrieve information by means of voice commands.  
Is my vehicle equipped with the voice assistant?  
If your vehicle is equipped with the voice assistant, you will find the corresponding app in the Infotainment system: IDA (→ First  
steps in the Infotainment system).  
Test the voice assistant before starting a journey in order to familiarise yourself with the function.  
Features of the voice assistant  
Depending on the set language and country, the voice assistant is available offline or online in the Infotainment system.  
Depending on the set language in the Infotainment system, voice commands can be formulated freely and may use colloquial  
language. Depending on the system language, the statement “I’m cold” will lead to the temperature in the vehicle being increased, for  
example. Depending on the system language, voice commands that are evaluated online permit optimised searches for points of  
interest or requests relating to various categories, e.g. the weather.  
In some system languages, the voice commands must be formulated according to a certain pattern in order to guarantee recognition,  
e.g. “Navigate to [Town, Street name, House number]”.  
The number of languages available in your country depends on the country in question.  
You can see whether the voice assistant is online on the welcome page of the IDA app. For this, tap IDA  
.
Activation word  
The spoken words are analysed continuously in the vehicle and overwritten after around 15 seconds. The voice assistant is started as  
soon as the Infotainment system recognises the activation word as part of this analysis. If the voice assistant is available online and  
activated, (voice) data is also transferred from the vehicle as from this time. Otherwise there is no transmission of data or words  
spoken in the vehicle.  
Recognition of the activation word can be deactivated in the settings.  
The voice assistant recognises “Hello Volkswagen” and also “Hello IDA” as activation words if they are activated in the settings. You can  
create your own activation word in the IDA app → Activation word and voice commands.  
“Hello Volkswagen” is used as an example for the activation word in the following.  
Здравей Volkswagen.  
Ahoj Volkswagen.  
Hallo Volkswagen.  
Hej Volkswagen.  
Hola Volkswagen.  
Bonjour Volkswagen.  
Hei Volkswagen.  
Hello Volkswagen.  
Γεια σου Volkswagen.  
Ciao Volkswagen.  
Hallo Volkswagen.  
Hallo Volkswagen.  
Olá Volkswagen.  
Cześć Volkswagen.  
Привет Volkswagen.  
Hej Volkswagen.  
Merhaba Volkswagen.  
Hello Volkswagen.  
Displaying the activation word  
You can also find the activation word for your language in your IDA app.  
1. Tap IDA Activation.  
Activating or deactivating the activation word  
If the activation word is deactivated, the voice assistant cannot be started by means of the activation word.  
1. Tap IDA Activation Activate IDA with voice control and activate or deactivate.  
Personalising the activation word  
Observe the information under IDA Activation  
.
1. Tap IDA Activation.  
2. Tap Set your own activation word.  
Voice commands  
The voice assistant recognises only voice commands in the language set in the Infotainment system.  
Opening suggested voice commands  
The suggestions may vary depending on the set language or due to online mode.  
1. Tap IDA Tips.  
Starting the voice assistant  
1. Activate the Activation word in the IDA app (→ Voice assistant).  
2. Say the activation word (→ Voice assistant).  
press  
on the multifunction steering wheel.  
Ending the voice assistant  
1. To open suggestions for a voice command to end the voice assistant, tap IDA Tips Basic functions.  
press  
on the multifunction steering wheel.  
The voice assistant is ended automatically in the following cases:  
—When you use functions in the Infotainment system.  
—When you activate the parking system.  
—When phone calls are received.  
—When voice outputs occur.  
If the Voice Enhancer (→ First steps in the Infotainment system) is activated, this affects recognition of the activation word for  
the voice assistant. In this case, start the voice assistant via the multifunction steering wheel (→ Voice assistant).  
Voice assistant does not react  
—The voice assistant is not available in your language.  
—Set the correct system language in the Infotainment system.  
—Say the correct activation word for the system language set in the Infotainment system.  
—Check the activation word in the settings and activate and adapt it if necessary.  
—Restart the Infotainment system (→ First steps in the Infotainment system).  
Voice assistant gives inappropriate answers  
—The voice assistant has interpreted the question incorrectly.  
—Say the voice command again clearly.  
—Formulate the voice command in another way.  
Voice assistant does not perform function  
—The function cannot be performed using the voice assistant.  
—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be found in the  
Infotainment system.  
—Settings made within the respective function prevent it from being switched on or executed.  
—Formulate the voice command in another way.  

Related Topics

Cybersecurity
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Wi-Fi
App-Connect
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Mobile online services
Volkswagen ID
Volkswagen Ident process
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S-PIN
Getting help
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Privacy settings
Managing services
Personalisation
In-Car Shop
Upgrades
Infotainment system overview
Electronic Voice Enhancer
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Media
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Mobile phone interface
Voice assistant

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