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Mobile phone interface -> Function descriptions for Your Volkswagen Polo SUV Seventh Generation (2021-2025)

User profiles  
An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone is stored in the  
user profile, e.g. contact details. A maximum of ten user profiles can be stored in the Infotainment system simultaneously.  
Completely deleting stored data  
1. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
Active and passive connection  
At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the mobile phone  
interface. If several mobile telephones are connected to the Infotainment system, you can switch between active and passive  
connections. Establish an active connection to the Infotainment system in order to operate the mobile phone interface with the  
desired mobile telephone.  
Difference between the connection types  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the data of this  
mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other  
functions are available.  
Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.  
Changing the connection type (passive to active)  
Prerequisite:  
Several mobile telephones are connected to the Infotainment system simultaneously.  
1. Tap  
.
tap the name of the active mobile telephone.  
tap Replace.  
The mobile telephone with an active connection is highlighted.  
2. Tap the name of the mobile telephone you require.  
Other mobile telephones then automatically have a passive connection.  
Managing connections  
Prerequisite:  
The mobile telephone is paired and connected.  
1. Open the app overview and tap  
Mobile devices.  
2. Tap the technology desired for the connection.  
Telephone book  
The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment system for the first  
time. It may be necessary to confirm transfer on the mobile telephone. Depending on equipment, up to 5,000 contact entries can be  
stored in the telephone book. The telephone book is updated each time the mobile telephone is connected to the Infotainment system.  
The still existing telephone book can be used during the update. A pop-up appears if changes have been detected in the telephone  
book and the update of the telephone book in the Infotainment system has been fully completed.  
If conference calls are supported by the mobile service provider and the mobile telephone, the telephone book can be opened during a  
call and a further participant added to the call.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Using the telephone  
Select a telephone number to start the call. Different functions are available for selecting a phone number.  
Using contact data  
If there are several phone numbers for each contact, you must select the phone number you require.  
1. Tap to search for a contact and enter the name of the contact in the input field.  
tap a favourite in the main menu of the mobile phone interface to call a favourite.  
2. Tap a contact in the list to start the call.  
When searching for a contact, enter the surname and first name separated by a space.  
Using the call list  
The mobile phone interface displays the call list of the mobile telephone.  
1. Tap  
All.  
tap and filter entries in the call list (e.g. missed calls).  
2. To start the call, tap a number or, where applicable, a contact in the list.  
Entering a phone number manually  
1. Tap and enter a phone number.  
2. Tap to start the call.  
While you are entering a phone number, contacts that match the number will be shown on the Infotainment system display.  
Favourites and speed dial buttons  
A favourite from the telephone book can be assigned to a speed dial button. If an image is stored in the entry, this will be displayed on  
the speed dial button.  
Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface) (→ Bluetooth).  
Assigning a speed dial button  
1. Tap a free speed dial button.  
2. Tap a contact from the telephone book or search for the contact using the search bar. If several telephone numbers are stored for  
a contact, tap the required number in the list.  
Editing a speed dial button  
1. Tap and hold the speed dial button until the telephone book is opened.  
2. Tap a new contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in  
the list.  
Calling a favourite  
1. Tap the assigned speed dial button.  
Favourites are not automatically updated. If the phone number of a contact changes, the speed dial button must be assigned  
again.  
Deleting favourites from the speed dial button  
1. Tap  
2. Tap on the desired speed dial button to delete a favourite.  
tap  
Manage favourites.  
.
tap Delete all to delete all favourites from all speed dial buttons.  
3. Tap confirmation to delete.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive SMS text messages and emails via  
the mobile phone interface in some countries.  
The ability to send and receive emails also depends on the app being used on the mobile telephone.  
Sending text messages  
1. Tap  
Text message New message and enter the message on the screen.  
2. Enter the desired contact in the search bar.  
3. Tap OK to send the message.  
Sending emails  
1. Tap  
E-mail New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Functions  
The functions are dependent on the equipment level and are not available in all countries. The available functions depend on the  
mobile telephone used and its operating system.  
Hands-free function.  
SMS functions via Bluetooth:  
Read SMS.  
Write an SMS, including templates.  
Have SMS read out loud.  
Message history.  
Email functions via Bluetooth:  
Read emails.  
Write emails.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, depending on equipment, open the app overview and tap (→ Infotainment system overview).