Get Uconnect Phone -> Phone Call Features Guide for Volkswagen Routan SUV First Generation (2009-2014)

After you are finished editing an entry in the phonebook,

you will be given the opportunity to edit another entry in

the phonebook, call the number you just edited, or return

to the main menu.

•

After you enter the Phonebook Delete menu, you will

then be asked for the name of the entry that you wish

to delete. You can either say the name of a phonebook

entry that you wish to delete or you can say ЉList

NamesЉ to hear a list of the entries in the phonebook

from which you choose. To select one of the entries

ЉPhonebook EditЉ can be used to add another phone

number to a name entry that already exists in the

phonebook. For example, the entry John Doe may have a

mobile and a home number, but you can add ”John

Doe’s” work number later using the ЉPhonebook EditЉ

feature.

from the list, press the

button while the

Uconnect™ Phone is playing the desired entry and say

ЉDelete.Љ

•

After you enter the name, the Uconnect™ Phone will

ask you which designation you wish to delete: home,

work, mobile, pager, or all. Say the designation you

wish to delete.

Delete Uconnect™ Phonebook Entry

NOTE: Delete phonebook entries is recommended

when the vehicle is not in motion.

•

Note that only the phonebook entry in the current

language is deleted.

•

Press the

button to begin.

After the ЉReadyЉ prompt and the following beep, say

ЉPhonebook Delete.Љ

Automatic downloaded phonebook entries cannot be

deleted or edited.

Delete/Erase “All” Uconnect™ Phonebook Entries

•

After the ЉReadyЉ prompt and the following beep, say

ЉPhonebook List Names.Љ

•

Press the

button to begin.

The Uconnect™ Phone will play the names of all the

phonebook entries, including the downloaded phone-

book entries, if available.

After the ЉReadyЉ prompt and the following beep, say

ЉPhonebook Erase All.Љ

•

The Uconnect™ Phone will ask you to verify that you

wish to delete all the entries from the phonebook.

•

To call one of the names in the list, press the

button during the playing of the desired name, and

say ЉCall.Љ

After confirmation, the phonebook entries will be

deleted.

NOTE: The user can also exercise ЉEditЉ or ЉDeleteЉ

Note that only the phonebook in the current language operations at this point.

is deleted.

•

Uconnect™ Phone will then prompt you as to the

Automatic downloaded phonebook entries cannot be

deleted or edited.

number designation you wish to call.

The selected number will be dialed.

•

List All Names in the Uconnect™ Phonebook

Press the button to begin.

Phone Call Features

The following features can be accessed through the

Uconnect™ Phone if the feature(s) are available on your

•

cellular service plan. For example, if your cellular service call waiting that you normally hear when using your

plan provides three-way calling, this feature can be cellular phone. Press the

button to place the current

accessed through the Uconnect™ Phone. Check with

your cellular service provider for the features that you

have.

call on hold and answer the incoming call.

NOTE: Uconnect™ Phone compatible phones in the

market today do not support rejecting an incoming call

when another call is in progress. Therefore, the user can

only answer an incoming call or ignore it.

Answer or Reject an Incoming Call - No Call

Currently in Progress

When you receive a call on your cellular phone, the

Uconnect™ Phone will interrupt the vehicle audio sys-

tem, if on, and will ask if you would like to answer the

Making a Second Call While Current Call in

Progress

To make a second call while you are currently on a call,

call. Press the

button to accept the call. To reject the

button until you hear a

press the

button and say ЉDialЉ or ЉCallЉ followed

call, press and hold the

by the phone number or phonebook entry you wish to

call. The first call will be on hold while the second call is

in progress. To go back to the first call, refer to ЉToggling

Between CallsЉ in this section. To combine two calls, refer

to ЉConference CallЉ in this section.

single beep, indicating that the incoming call was

rejected.

Answer or Reject an Incoming Call - Call

Currently in Progress

If a call is currently in progress and you have another

incoming call, you will hear the same network tones for

Place/Retrieve a Call From Hold

To put a call on hold, press the

Three-Way Calling

button until you hear To initiate three-way calling, press the

button

a single beep. This indicates that the call is on hold. To while a call is in progress, and make a second phone call,

bring the call back from hold, press and hold the

button until you hear a single beep.

as described under ЉMaking a Second Call While Current

Call in Progress.Љ After the second call has established,

press and hold the

button until you hear a double

Toggling Between Calls

If two calls are in progress (one active and one on hold),

beep, indicating that the two calls have been joined into

one conference call.

press the

button until you hear a single beep,

Call Termination

indicating that the active and hold status of the two calls

have switched. Only one call can be placed on hold at one

time.

To end a call in progress, momentarily press the

button. Only the active call(s) will be terminated and if

there is a call on hold, it will become the new active call.

If the active call is terminated by the phone far end, a call

on hold may not become active automatically. This is cell

phone-dependent. To bring the call back from hold, press

Conference Call

When two calls are in progress (one active and one on

hold), press and hold the

button until you hear a

double beep indicating that the two calls have been

joined into one conference call.

and hold the

button until you hear a single beep.

Redial

ends, or until the vehicle battery condition dictates

cessation of the call on the Uconnect™ Phone and

transfer of the call to the mobile phone.

•

Press the

button to begin.

After the ЉReadyЉ prompt and the following beep, say

ЉRedial.Љ

•

After the ignition key is switched to OFF, a call can

continue on the Uconnect™ Phone for a certain dura-

tion, after which the call is automatically transferred

from the Uconnect™ Phone to the mobile phone.

•

Uconnect™ Phone will call the last number that was

dialed from your cellular phone.

An active call is automatically transferred to the

mobile phone after the ignition key is switched to OFF.

NOTE: This may not be the last number dialed from the

Uconnect™ Phone.

Uconnect™ Phone Features

Call Continuation

Call continuation is the progression of a phone call on the

Uconnect™ Phone after the vehicle ignition key has been

switched to OFF. Call continuation functionality avail-

able on the vehicle can be any one of three types:

Language Selection

To change the language that the Uconnect™ Phone is

using:

•

Press the

button to begin.

•

After the ignition key is switched to OFF, a call can

continue on the Uconnect™ Phone either until the call

•

After the ЉReadyЉ prompt and the following beep, say If the phone is not reachable and the Uconnect™ Phone is

the name of the language you wish to switch to operational, you may reach the emergency number as

English, Espanol, or Francais.

follows:

•

Continue to follow the system prompts to complete

language selection.

•

Press the

button to begin.

After the ЉReadyЉ prompt and the following beep, say

ЉEmergencyЉ and the Uconnect™ Phone will instruct

the paired cellular phone to call the emergency num-

ber. This feature is supported in the U.S., Canada, and

Mexico.

After selecting one of the languages, all prompts and

voice commands will be in that language.

NOTE: After every Uconnect™ Phone language change

operation, only the language-specific 32-name phone-

book is usable. The paired phone name is not language-

specific and usable across all languages.

NOTE:

The emergency number dialed is based on the country

•

where the vehicle is purchased (911 for the U.S. and

Canada and 060 for Mexico). The number dialed may

not be applicable with the available cellular service

and area.

Emergency Assistance

If you are in an emergency and the mobile phone is

reachable:

•

Pick up the phone and manually dial the emergency

number for your area.

•

If supported, this number may be programmable on

•

If supported, this number may be programmable on

some systems. To do this, press

‘Setup’, followed by ‘Emergency’.

button and say

some systems. To do this, press the

button and

say ‘Setup’, followed by ‘Towing Assistance’.

Uconnect™ Phone does slightly lower your chances of Paging

successfully making a phone call as to that for the To learn how to page, refer to ЉWorking with Automated

cellular phone directly.

Systems.Љ Paging works properly except for pagers of

certain companies, which time out a little too soon to

work properly with the Uconnect™ Phone.

Your phone must be turned on and paired to the

Uconnect™ Phone to allow use of this vehicle feature

in emergency situations, when the cellular phone has Voice Mail Calling

network coverage and stays paired to the Uconnect™ To learn how to access your voice mail, refer to ЉWorking

Phone.

with Automated Systems.Љ

Roadside Assistance

If you need roadside assistance:

Working with Automated Systems

This method is used in instances where one generally has

to press numbers on the cellular phone keypad while

navigating through an automated telephone system.

•

Press the

button to begin.

After the ЉReadyЉ prompt and the following beep, say

ЉRoadside Assistance.Љ

You can use your Uconnect™ Phone to access a voice

mail system or an automated service, such as a paging

service or automated customer service line. Some ser- call and then press the

button and say, “Send.” The

system will prompt you to enter the name or number and

say the name of the phonebook entry you wish to send.

Uconnect™ Phone will then send the corresponding

phone number associated with the phonebook entry, as

tones over the phone.

vices require immediate response selection. In some

instances, that may be too quick for use of the

Uconnect™ Phone.

When calling a number with your Uconnect™ Phone that

normally requires you to enter in a touch-tone sequence

on your cellular phone keypad, you can press the

NOTE:

button and say the sequence you wish to enter, followed

by the word ЉSend.Љ For example, if required to enter

your PIN followed with a pound, (3 7 4 6 #), you can

•

You may not hear all of the tones due to cellular phone

network configurations; this is normal.

•

Some paging and voice mail systems have system time

out settings that are too short and may not allow the

use of this feature.

press the

button and say, Љ3 7 4 6 # Send.Љ Saying

a number, or sequence of numbers, followed by ЉSend,Љ is

also to be used for navigating through an automated

customer service center menu structure, and to leave a

number on a pager.

Barge In — Overriding Prompts

The “Voice Recognition” button can be used when you

wish to skip part of a prompt and issue your voice

recognition command immediately. For example, if a

prompt is asking ЉWould you like to pair a phone, clear

You can also send stored Uconnect™ Phonebook entries

as tones for fast and easy access to voice mail and pager

entries. To use this feature, dial the number you wish to

aѧ,Љ you could press the

button and say, ЉPair a status when you are attempting to make a phone call

using Uconnect™ Phone. The status is given for roaming,

network signal strength, phone battery strength, etc.

PhoneЉ to select that option without having to listen to

the rest of the voice prompt.

Dialing Using the Cellular Phone Keypad

Turning Confirmation Prompts On/Off

You can dial a phone number with your cellular phone

keypad and still use the Uconnect™ Phone (while dialing

via the cellular phone keypad, the user must exercise

caution and take precautionary safety measures). By

dialing a number with your paired Bluetooth௡ cellular

phone, the audio will be played through your vehicle’s

audio system. Uconnect™ Phone will work the same as if

you dial the number using voice recognition.

Turning confirmation prompts off will stop the system

from confirming your choices (e.g., the Uconnect™

Phone will not repeat a phone number before you dial it).

•

Press the

button to begin.

After the ЉReadyЉ prompt and the following beep, say

ЉSetup Confirmations.Љ Uconnect™ Phone will play

the current confirmation prompt status and you will

be given the choice to change it.

NOTE: Certain brands of mobile phones do not send the

dial ring to the Uconnect™ Phone to play it on the vehicle

audio system, so you will not hear it. Under this situa-

tion, after successfully dialing a number the user may feel

Phone and Network Status Indicators

If available on the radio and/or on a premium display

such as the instrument panel cluster, and supported by

your cellular phone, the Uconnect™ Phone will provide

notification to inform you of your phone and network

that the call did not go through even though the call is in Advanced Phone Connectivity

progress. Once your call is answered, you will hear the

Transfer Call to and from Cellular Phone

audio.

Uconnect™ Phone allows ongoing calls to be transferred

Mute/Un-Mute (Mute Off)

from your cellular phone to the Uconnect™ Phone with-

When you mute the Uconnect™ Phone, you will still be out terminating the call. To transfer an ongoing call from

able to hear the conversation coming from the other your Uconnect™ Phone paired cellular phone to the

party, but the other party will not be able to hear you. In Uconnect™ Phone or vice versa, press the

button

order to mute the Uconnect™ Phone:

and say ЉTransfer Call.Љ

•

Press the

button.

Connect or Disconnect Link Between the

Uconnect™ Phone and Cellular Phone

Your cellular phone can be paired with many different

electronic devices, but can only be actively ЉconnectedЉ

with one electronic device at a time.

Following the beep, say ЉMute.Љ

In order to un-mute the Uconnect™ Phone:

•

Press the

button.

If you would like to connect or disconnect the Bluetooth௡

connection between a Uconnect™ Phone paired cellular

phone and the Uconnect™ Phone system, follow the

instructions described in your cellular phone User’s

Manual.

Following the beep, say ЉMute off.Љ

Uconnect Phone -> Phone Call Features for Your Volkswagen Routan SUV First Generation (2009-2014)

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