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7 Infotainment for Your Volkswagen T Cross SUV First Generation (2018-2025)

— To reset the speed limit, confirm the stored value.  
7Infotainment  
If the journey is interrupted for more than 2 hours,  
the set limit is deactivated, but the set value re-  
mains stored.  
Infotainment overview  
Vehicle status  
Display  
Applies to 10Infotainment:  
The vehicle status is displayed in the following menu  
in the infotainment system:  
— Tap on  
.
— Select the vehicle status menu item screen by  
moving your finger sideways.  
— Select the menu item for the vehicle state.  
The following information is displayed:  
— Vehicle condition warnings  
A
B
C
Touchscreen  
USB-connection  
Microphone  
— Display of information on the status of the  
START-STOPP system  
NOTICE  
Danger of screen damage!  
The Infotainment screen is operated by touching  
it lightly with your finger.  
·
Functionality  
In the event of a system fault, messages regarding  
the fault in question are displayed on the instrument  
cluster display when the ignition is switched on.  
System  
Messages in relation to faults can also be displayed  
in the Infotainment.  
Restriction  
For safety reasons, operation of some Infotainment  
functions while driving is not possible or is restric-  
ted.  
The warning messages will continue to be dis-  
played until the malfunctions have been rem-  
edied. After the first display of the message, only  
the indicator lights (Hazard) or (Warning) are  
displayed.  
The Infotainment system indicates this by means of  
a message in the screen.  
Basic settings  
Setting basic functions  
The following Infotainment functions are set by tap-  
ping on  
General:  
Language  
Set Date  
Factory Reset  
Set sound  
The Infotainment sound is set in the menu  
Audio.  
Vehicle status  
63  
The following menu items can be set:  
Settings  
Bal. & Fader  
The following basic screen functions are set in the  
Equalizer  
menu  
.
Display  
:
SDVC (Speed dependent volume control)  
Brightness  
Display Clock  
Volume  
System update  
Radio  
We recommend you have the system updated by  
a specialist garage..  
Overview  
The software update ensures optimum operation of  
Infotainment e.g. compatibility with new phones.  
Display menu  
— Tap on  
.
Determine system version  
General System Info  
.
Analog Radio  
Screen  
Overview  
A
B
C
D
Select frequency range  
Station buttons for stations  
List of available stations  
Manual station search  
Settings  
List of available stations  
A
Bar with functional surfaces  
List  
.
If no list of available channels is displayed, tap  
on to refresh the channel list.  
Operation  
NOTICE  
Danger of screen damage!  
The Infotainment screen is operated by touching  
it lightly with your finger.  
·
In principle, operation by touch is identical to the  
operation of a mobile phone.  
Played station  
Station stored on the presets  
A traffic radio station is set  
64  
7Infotainment  
Updating the channel list  
Settings  
Overwrite station key for station with the currently  
heard station  
— Hold a finger on the desired station key for sta-  
tions to be overwritten until the station is stored.  
Switch RDS on / off  
The menu item is only available for some countries.  
Operation  
Select station  
Radio RDS  
.
Switch on/switch off traffic reception (TP) for FM  
stations  
The menu item is only available for some countries.  
Radio Traffic Announcements  
.
Switch on/switch off automatic frequency change  
(AF)  
The menu item is only available for some countries.  
When the function is switched on and the signal of  
the FM station currently being listened to is weak,  
Infotainment automatically sets the same station to  
a different frequency with a better signal.  
A
B
List of available stations  
Station buttons for stations  
Settings  
Radio Switch to AF  
.
— Tap or at the top of the screen.  
Or:  
Media  
— Tap on a station on a station key.  
Find stations manually  
What you should be mindful of  
— In the Radio menu, tap on Tune  
.
— Do not save any important data or that which has  
not been backed up on the connected audio sour-  
ces. Volkswagen assumes no responsibility for  
lost or damaged files or connected audio sources.  
— For sequential search, tap on or  
Or:  
.
— Hold down the scroll mark on the frequency range  
scale and move it to the desired value.  
— When changing or connecting an audio source,  
this may cause sudden changes in volume. Re-  
duce the volume before changing or connecting  
an audio source.  
Restriction  
— When connecting an audio source, the source in-  
formation messages can be displayed. These mes-  
sages must be observed and, if necessary, con-  
firmed.  
— Car parks, tunnels, tall buildings or mountains can  
restrict radio reception.  
— Volkswagen does not accept any responsibility for  
the availability, correct functioning and broadcast  
information of the RDS service.  
— The national copyright laws that apply in your  
country must be observed.  
Overview  
Settings  
Display menu  
Depending on the source on which the file to be  
played is stored, or tap on or  
Store the current station to a preset button for sta-  
tions  
.
— Hold a finger at the desired station key for sta-  
tions until the station is stored.  
If the BT Audio or USB menu is not displayed,  
check that the unit is connected.  
Media  
65  
Movement within the title is also possible by drag-  
ging the finger over the timeline.  
Advanced operation  
Turn on / off repeat playback of the current  
track  
Turn on / off repeat playback of the current  
album / folder  
Turn on / off random playback of the current  
album / folder  
A
Source  
Multimedia database  
Restriction  
Settings  
The availability of some media operation functions is  
dependent on the connected source and the soft-  
ware being used.  
Player controls  
Operation - Basics  
A
Album image / symbol of the connected source  
Tap: start playback  
Tap: pause  
Within 3 seconds of starting playback, tap: play  
the previous song  
After 3 seconds from the start of playback, tap: to  
play the current title from the beginning  
Hold: fast rewind within the title  
Tap: play the next song  
Hold: fast forward within the title  
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7Infotainment  
Supported sources and files  
Supported sources  
Source  
Interface  
Type  
Specification  
File system  
USB stick  
HDD  
VFAT  
FAT16  
FAT32  
exFAT  
MSC  
(without special software)  
USB devices that support the  
USB Mass Storage protocol  
Devices running the iOS oper-  
ating system and iAP2 protocol  
Bluetooth® protocols  
USB 1.x; 2.x, 3.x  
or higher with USB  
USB 2.x support  
USB  
Apple  
-
HFS+  
-
Bluetooth® player  
Bluetooth®  
A2DP and AVRCP (1.0 - 1.6)  
The Apple-iAP1 protocol is not supported by  
Infotainment.  
Compatibility of mobile devices  
It is possible to check the Volkswagenweb pages to  
see if Infotainment is compatible with the selected  
mobile device being tested. This check is carried out  
by using the following reference or by reading the  
QR code:  
All information given is incidental and is for informa-  
tion purposes.  
The company Volkswagen cannot guarantee full  
functionality and compatibility, e.g. due to software  
update of infotainment and mobile devices.  
ware-compatibility.html  
Supported audio files  
Codec type  
File extension  
MPEG 1 Layer 3  
MPEG 2 Layer 3  
mp3  
MPEG 2.5 Layer 3  
Windows Media Audio 9 and 9.1  
Windows Media Audio 9.2  
Windows Media Audio 10  
WAV  
wma  
wav  
-
Bluetooth A2DP  
For files in MP4 format, only the soundtrack  
playback is carried out.  
Codec type  
File extension  
M3U8  
PLS  
WPL  
ASX  
m3u8  
pls  
wpl  
asx  
Files that are protected by DRM and iTunes® tech-  
nology cannot be played back by Infotainment.  
Supported playlists  
Codec type  
File extension  
M3U  
m3u  
Media  
67  
All information given is incidental and is for informa-  
tion purposes.  
Mobile device management  
The company Volkswagen cannot guarantee full  
functionality and compatibility, e.g. due to software  
update of infotainment and mobile devices.  
Overview  
With the aid of mobile device management, the de-  
vices can be connected, disconnected and ex-  
changed with each other.  
Bluetooth® compatibility of mobile devices  
Due to the large number of mobile devices, it is not  
possible to guarantee full Bluetooth®compatibility  
with infotainment. Die Bluetooth® compatibility de-  
pends on the Bluetooth® version and the implemen-  
tation of the Bluetooth® protocols on the part of the  
manufacturer of the mobile device.  
Display mobile device management  
Bluetooth Paired Device  
.
Applications in mobile devices  
Applications can be installed in external devices  
making it possible to display additional information  
on the Infotainment screen or to operate Infotain-  
ment.  
Due to the variety of applications as well as their on-  
going development, the available applications may  
not work in all external devices. Volkswagen as-  
sumes no liability for their proper function.  
A
Available devices  
The device enables a connection via the Blue-  
tooth®-“Freisprechprofil”  
The range of available applications and their func-  
tionality is dependent on the Infotainment model,  
vehicle and region.  
The device is connected via the Bluetooth®-  
“Freisprechprofil”  
Information about Volkswagenapplications  
For detailed information about Volkswagen applica-  
tions, refer to the Volkswagen internet pages.  
The device enables a connection via the Blue-  
tooth® audio profile  
The device is connected via the Bluetooth®  
audio profile  
Connection set-up  
Limitations of mobile devices and  
applications  
Connect a mobile device to Infotainment  
— Find available Bluetooth® devices in the mobile  
device.  
Function availability  
— Select the Infotainment Bluetooth® unit.  
The availability of some of the functions described in  
this Owner's Manual depends on the type of mobile  
device and the applications installed in it.  
The name of the unit can be found in menu  
Bluetooth HU name  
.
Connect Infotainment to a mobile device  
Compatibility of mobile devices  
Bluetooth Add Device Start Scan  
.
It is possible to check the Volkswagenweb pages to  
see if Infotainment is compatible with the selected  
mobile device being tested. This check is carried out  
by using the following reference or by reading the  
QR code:  
SmartLink connection  
Infotainment provides the ability to connect Smar-  
tLink to compatible mobile devices using the follow-  
ing connection types:  
ware-compatibility.html  
Android Auto  
Apple CarPlay  
Mobile devices can be connected to the Infotain-  
ment via a USB cable.  
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7Infotainment  
— Connect the mobile device to the Infotainment  
using a USB cable.  
List of telephone contacts  
The list of telephone contacts is imported from the  
connected telephone.  
— Tap the icon of the supported connection.  
— To display the contact list in the phone menu, tap  
on Contacts  
.
— To Search within the list and enter the search  
details.  
Telephone  
— To connect to a contact, tap on the desired con-  
tact.  
Overview  
If a contact has multiple telephone numbers, select  
the telephone number from the displayed list.  
Display menu  
— Tap on  
.
— To display the details for a contact, tap  
.
If the menu Telephone is not displayed, check  
whether the mobile device is connected.  
Telephone conversation  
Depending on the context of the telephone conver-  
sation, the following functions can be selected:  
Connect to the phone number  
End call  
Hold a call  
Switching calls  
Switching the call tone from the speakers to  
the telephone  
/
Switch the microphone off / on  
Display numeric keypad  
A
Contact list  
Conference call  
The conference call is a joint telephone conversation  
with at least three participants.  
Display of a telephone number  
Display of multiple phone numbers of the contact  
— Make the next call during an ongoing conversa-  
tion/conference.  
Or:  
Conditions for connecting a tele-  
phone with Infotainment  
— Answer a new incoming call.  
During an ongoing conference call, the following  
functions can be selected depending on the context:  
The phone's Bluetooth® is switched on.  
Hold a call - leave the conference temporarily  
(the conference continues in your absence)  
Visibility of the Infotainment is switched on.  
Switching on the visibility of the Infotainment is  
End conference call  
done in the menu  
Bluetooth BT Visibility.  
Switching the call tone from the speakers to  
the telephone  
The telephone is within signal range of the Info-  
tainment's Bluetooth® unit.  
/
Switch the microphone off / on  
Display numeric keypad  
Add a further call  
The telephone is compatible with Infotainment.  
Bringing conversations together in a confer-  
ence  
Telephone operation  
Disconnect a call from the conference  
Enter telephone number  
— In the Telephone menu, tap on Dialpad  
.
— Enter the telephone number using the numeric  
keypad that is displayed.  
Telephone  
69  
— Android Auto  
— Apple CarPlay  
Settings for Infotainment tele-  
phone functions  
Connect the telephone to Infotainment  
Overview of the SmartLinkconnec-  
tion  
— Find available Bluetooth® devices on the phone.  
— Select the Infotainment Bluetooth® unit.  
The name of the unit can be found in menu  
Menu SmartLink  
Bluetooth HU name  
.
— Tap on  
Or:  
.
— Confirm the PIN; enter it if necessary and then  
confirm.  
— Tap on  
.
Connecting Infotainment to a phone  
If the SmartLink menu is not displayed, check  
whether the mobile device is connected.  
Bluetooth Add Device Start Scan  
.
Import telephone contacts  
Android Auto  
After connecting the phone to the Infotainment, the  
import of the phone contacts into the Infotainment  
memory starts.  
Infotainment can import up to 1000 telephone con-  
tacts together with contact pictures. Each contact  
can include max. 5 telephone numbers.  
Depending on the type of telephone, import confir-  
mation may be required.  
Sort contacts in the phone book  
Phone User profile Sort By Name Tap and select the  
sorting type.  
Overview of running applications, phone calls, in-  
coming text messages, and more.  
Turn on voice control (Google Assistant)  
Ringtone  
Some phones do not allow the use of the telephone  
ringtone; instead, the Infotainment ringtone is used.  
Apple CarPlay  
— To set the Infotainment ringtone, tap on  
Phone  
User profile Ringtone and select the ringtone.  
SmartLink  
Functionality  
SmartLink offers the ability to display and operate  
certified applications from a connected mobile de-  
vice in the Infotainment screen.  
A
B
List of available applications  
Depending on the duration of operation:  
Certification may be conditional upon the use of the  
latest update to the particular SmartLink application.  
— Tap: Return to the menu Apple CarPlay  
— Hold: Turn on Siri voice control  
Applications include, for example, apps for route  
guidance, telephoning, listening to music, etc.  
The mobile device is connected via a USB cable.  
Supported connection types  
SmartLink supports the following connection types:  
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7Infotainment  
— Connect the mobile device to the USB input using  
a cable.  
Connection conditions  
— Select connection via Apple CarPlay.  
General connection conditions  
Apple CarPlay - Disconnect  
The mobile device supports the type of Smar-  
tLink connection Android Auto, Apple CarPlay.  
— In the menu Apple CarPlay, tap on the function  
area “Volkswagen”.  
Mobile devices, as well as the type of SmartLink  
connection, are supported in the respective  
market.  
— Tap on  
.
Android Auto - Connect via USB  
— Turn on the Infotainment.  
— Switch on the mobile device.  
Some connected mobile devices require the mo-  
bile device to be “unlocked”.  
Conditions for Android Auto  
— Connect the mobile device to the USB input using  
a cable.  
The device to be connected supports the An-  
droid Auto connection.  
— Select connection via Android Auto.  
A list of devices, supported regions and applica-  
tions that support the Android Auto connection  
can be found on the Google, Inc. website.  
Android Auto - Disconnect  
— In the menu Android Auto  
— Tap on  
tap “Exit”.  
.
The Android Auto application needs to be instal-  
led on the mobile device.  
Some applications require the data connection  
in the mobile device to be turned on.  
Connect the mobile device for the first time  
with the vehicle stationary.  
Conditions for Apple CarPlay  
The device to be connected supports the Apple  
CarPlay connection.  
A list of devices, supported regions and applica-  
tions that support the Apple CarPlay connection  
can be found on the Apple Inc website.  
Siri voice control is on.  
The data connection in the mobile device is  
switched on.  
Restriction  
Restriction of SmartLink applications while driving  
For reasons of safety, the operation of some Smar-  
tLink applications while driving is not possible or on-  
ly limited.  
SmartLink settings  
Apple CarPlay - Connect via USB  
— Turn on the Infotainment.  
— Switch on the mobile device.  
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