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2017-2025 Volkswagen T-Roc SUV Infotainment system User Manual

MY CAR USER MANUAL

Infotainment system for Your Volkswagen T-Roc SUV First Generation (2017-2025)

The functions and settings of the Infotainment system depend on the equipment and are not available in all countries.  
Before using for the first time  
Before using the Infotainment system for the first time, please observe the following points so you can make full use of the available  
functions and settings:  
—Observe the safety instructions (→ First steps in the Infotainment system).  
—Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
—Refer to the section on caring for the vehicle interior for information on cleaning the screen of the Infotainment system (→ Vehicle  
care, interior).  
—Find your favourite radio stations (also referred to below just as “stations”) and store them to memory locations for quick access .  
—Use only suitable audio sources and data media .  
—Use current map data for the navigation system.  
—Pair a mobile telephone to make calls using the mobile phone interface .  
—Register for the mobile online services to use the corresponding services .  
Other applicable documents  
In addition to this manual, please observe the following documents when using this Infotainment system and its components:  
—Supplements to the vehicle wallet of your vehicle.  
—The operating instructions for the mobile telephone or audio sources.  
—The operating instructions for external data media and playback devices.  
—Instructions for any Infotainment accessories subsequently installed or additionally used.  
—Digital owner’s manual in the Infotainment system, depending on equipment and not available in all countries.  
Some functions may contain links to websites that are operated by third parties. Volkswagen does not assume ownership of the third-  
party websites that are reached via links and is not responsible for their content.  
Some functions may contain external information supplied by third parties. Volkswagen is not responsible for external information  
being correct, up-to-date and complete, or for any infringement of third-party rights.  
The radio stations or owners of the data storage media and audio sources are responsible for the content provided.  
Multi-storey car parks, garages, underpasses, tunnels, tall buildings, mountains, valleys, and other electrical devices such as battery  
chargers can impair reception of mobile communications, GPS and radio signals.  
Films or metal-coated stickers on the aerial and on the windows can interfere with radio reception.  
Read and follow the appropriate operating instructions of the respective manufacturer when using mobile telephones, data media,  
external devices, external audio and media sources.  
WARNING  
The central computer of the Infotainment system is networked with the control units in the vehicle. If the central computer is not  
repaired correctly or is not removed and installed correctly, there is an increased risk of accidents and injuries due to a control unit  
that does not function or does not function properly.  
● Never replace the central computer with a used central computer taken from an older vehicle or a recycling facility.  
● Only have the central computer removed, installed or repaired by a specialist company qualified to perform this work. Volkswagen  
recommends using an authorised Volkswagen repairer.  
WARNING  
Reading information from the screen, operating the Infotainment system and connecting, inserting or removing a data medium or  
audio source while driving can distract you from the traffic situation. Unfavourable light conditions and a damaged or dirty screen  
may result in displays and information not being read or not being read correctly from the screen. This can distract you from the road.  
Accidents and injuries can occur if the driver is distracted.  
● Drive with your full attention and with responsibility.  
WARNING  
If the volume is set too loud, this will prevent you from hearing acoustic signals. If you do not hear acoustic signals from outside, this  
can lead to accidents.  
● Set the volume so that you can still always hear acoustic signals from outside the vehicle (e.g. emergency service sirens).  
WARNING  
A volume that is too loud can damage the hearing, even if the hearing is exposed to loud volumes only for a short time.  
● Adjust the volume so that it is pleasant for all vehicle occupants.  
● Avoid volumes that are too loud.  
WARNING  
Sudden changes in volume, such as when changing or connecting an audio or media source, can distract the driver and lead to  
accidents and injuries.  
● Reduce the volume before switching the audio or media source or connecting a new source, for example.  
WARNING  
The following conditions can lead to situations where emergency calls, telephone calls and data transmission are restricted,  
interrupted or not possible:  
● Your current emergency call location is in an area with no or insufficient mobile communications and satellite signal reception.  
● The mobile communications network of telecommunication providers is not available in areas with sufficient mobile  
communications and satellite reception.  
● If the components in the vehicle required for emergency calls, telephone calls and data transmission are damaged, not working, or  
do not have sufficient electrical power.  
● The battery of the mobile telephone is empty or does not have a sufficient charge level.  
WARNING  
Radio stations can transmit catastrophe and danger warnings. If catastrophe and danger warnings cannot be received or output, this  
can cause accidents and injuries. The following conditions can prevent these warnings from being received or issued:  
● Your current location is in an area with no or insufficient radio signal reception.  
● The frequency bands of the radio stations are subject to interference or are not available in areas with adequate radio signal  
reception.  
● The loudspeakers and the components required for radio reception in the vehicle are damaged, not working or do not have  
sufficient electrical power.  
WARNING  
In some countries and mobile networks, a call for assistance or an emergency call can be made only subject to the following  
prerequisites:  
● A mobile telephone with unlocked SIM card and sufficient call credit is connected to the mobile phone interface of the vehicle.  
● Sufficient network coverage is available.  
WARNING  
If a mobile telephone or two-way radio that is not connected to an external aerial is used, electromagnetic radiation in the vehicle  
could exceed limit values and thus be a health hazard for all vehicle occupants.  
● Maintain a minimum distance of 20 cm (around 8 inches) between the aerials on the mobile telephone and an active medical  
implant (e.g. a pacemaker) since the mobile devices may impair the function of active medical implants.  
● Do not carry a mobile telephone that is operational close to or directly above an active medical implant, for example in a breast  
pocket.  
● Switch off mobile telephones immediately if you suspect they may be interfering with an active medical implant (e.g. a pacemaker)  
or any other medical device.  
WARNING  
Mobile telephones, external devices and accessories in the vehicle that are loose, unsecured or not properly secured can be flung  
though the vehicle interior and cause accidents and serious injuries in the event of a sudden driving or braking manoeuvre or in the  
event of an accident.  
● Safely secure or stow mobile telephones, external devices and accessories outside the deployment zone of the airbags.  
● Always secure or stow mobile telephones, external devices, audio sources and accessories securely in the provided stowage areas  
and holders in the vehicle so that they cannot be flung through the vehicle interior and hinder the driver.  
● Never leave any heavy, hard or sharp objects in the pockets of clothing.  
● Arrange the wires for external devices and audio sources so that they do not obstruct the driver.  
WARNING  
Driving recommendations and displayed traffic signs of the navigation may deviate from the current traffic situation and must not  
tempt you to take a safety risk.  
● Always drive with due care and attention and be ready to intervene at all times.  
● Always remember that road signs, traffic signals, traffic regulations and local conditions take precedence over driving  
recommendations and displays provided by the navigation system.  
● Ensure that your speed and driving style are always appropriate for the current visibility, weather and road/traffic conditions.  
NOTICE  
The radiation produced by the mobile telephone when switched on may interfere with sensitive technical and medical equipment,  
possibly resulting in malfunction or damage to the equipment.  
● Always switch off your mobile telephone in areas where special regulations apply and when the use of mobile devices is forbidden.  
NOTICE  
The loudspeakers can be damaged if the volume is set at too high a level and by playback which is too loud or distorted.  
● Choose the volume setting so that the loudspeakers are not damaged.  
The Infotainment system needs a few seconds for a complete system start and does not respond to inputs during this time. During  
system startup, only the rear view camera image can be displayed.  
The Infotainment system must start up completely before all displays are available and before it is possible to execute functions. The  
duration of a system start depends on the functional scope of the Infotainment system and can also take longer than usual particularly  
at low and high temperatures.  
When using the Infotainment system and the corresponding accessories, e.g. headphones, please observe the country-specific  
regulations and legal requirements.  
To ensure that the Infotainment system functions correctly, it is important to make sure the system is switched on and that, where  
applicable, the correct date and time are set in the vehicle.  
A missing function button on the screen does not constitute a fault in the unit; It reflects the equipment that is available in the country  
in question.  
Some of the functions and settings of the Infotainment system are available only when the vehicle is stationary. In some countries, the  
selector lever must also be in selector lever position or . This is not a malfunction, but simply a legal requirement.  
There may be restrictions on the use of Bluetooth® devices in some countries. Information is available from the local authorities.  
Switch the ignition on before switching the Infotainment system back on if the 12-volt vehicle battery has been disconnected.  
If settings are modified, displays on the screen may vary and the Infotainment system may behave differently from the description in  
this manual in some cases.  
The Infotainment system switches off automatically when the engine is switched off and when the charge level of the 12-volt vehicle  
battery is low.  
In certain vehicles with Park Distance Control, the volume of the current audio source is lowered automatically when reverse gear is  
engaged. It is possible to adjust the volume reduction (→ Park Distance Control).  
Information on the included software and the licence conditions is stored in the Infotainment system: depending on vehicle, under  
Settings Info or Settings System information, Settings Copyright and Settings Licence information.  
If you sell your vehicle or loan it to somebody else, make sure that all the stored data, files and settings are deleted and that the  
external SD card, external audio sources and data media are removed where applicable.  
Some functions in the Infotainment system require an active Volkswagen ID user account for mobile online services for the vehicle and  
a connection to the internet . The data transfer must not be restricted for the execution of the functions.  
Marks and licences  
Certain terms in this manual are accompanied by the symbol ® or ™. These symbols indicate trademarks or registered marks. However,  
the absence of these symbols does not constitute a waiver of the rights concerning any term.  
Other product names are registered marks of the respective legal owners.  
—Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.  
—Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby  
Laboratories.  
—All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or  
www.siriusxm.ca (Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM,  
Pandora and all related logos are trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.  
—HD Radio™ Technology manufactured under license from iBiquity Digital Corporation, a subsidiary of Xperi Inc., U.S. and Foreign  
Patents. For patents see https://xperi.com/hd-radio-patents/. Xperi, HD Radio, HD, and “ARC” logos and their respective logos are  
trademarks or registered trademarks of Xperi Inc. and its subsidiaries in the United States and other countries.  
—QR Code® is a registered trademark of DENSO WAVE INCORPORATED.  
—Apple Music is a trademark of Apple Inc.  
—SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium  
subscription required, where available.  
—Android Auto® is a trademark of Google LLC.  
—Apple CarPlay® is a trademark of Apple Inc.  
—Bluetooth® is a registered trademark of Bluetooth® SIG, Inc.  
—iPod®, iPad® and iPhone® are trademarks of Apple Inc.  
—MPEG-4 HE-AAC audio coding technology and patents are licensed by Fraunhofer IIS.  
—SD® and SDHC® are brands or registered brands of SD-3C LLC in the USA and other countries.  
—Windows® is a registered trademark of Microsoft Corporation, Redmond, USA.  
—This product is subject to certain intellectual property rights and copyrights owned by the Microsoft Corporation. The use or  
distribution of this type of technology outside this product requires a licence from Microsoft or an authorised Microsoft company.  
Copyright law  
Audio and video files saved on data media and audio sources are normally subject to national and international copyright laws. Observe  
the legal requirements.  
Overview of the Infotainment system (illustration).  
1
2
MENU sensor field.  
HOME sensor field.  
3
4
5
6
7
8
9
Sensor field for switching the Infotainment system on and off.  
Sensor fields for volume.  
Function button for main menu.  
Control Centre.  
Screen (touchscreen).  
Pages.  
Status bar.  
Further information and tips for operating the Infotainment system are provided in these operating instructions (→ First steps  
in the Infotainment system).  
1
MENU sensor field  
1. Tap MENU to open the app overview.  
2
HOME sensor field  
1. Tap HOME to open the home screen.  
3 Sensor field for switching the Infotainment system on and off  
1. Tap the sensor field to switch the Infotainment system on or off manually.  
4 Sensor fields for volume  
1. Tap the sensor fields to adjust the volume.  
5 Function button for main menu  
The position of the function buttons can be configured (→ First steps in the Infotainment system).  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
6 Control Centre  
There are additional function buttons for functions and notifications in the Control Centre. You can configure the displayed functions  
(→ First steps in the Infotainment system).  
1. Tap the marking and slide it down to open the Control Centre.  
7 Screen (touchscreen)  
You can operate the functions of the Infotainment system using the screen. You can find a detailed explanation of the different finger  
gestures in the quick guide to the Infotainment system, where available.  
1. To open the quick guide to the Infotainment system, open the app overview and tap  
8 Pages  
.
Some menus and functions have several pages with different content. The current page is highlighted.  
—Tap the marking to change to a page.  
—Swipe your finger to the left or to the right across the screen to switch between pages.  
Scroll bar (without item number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display additional content.  
Gesture control (without item number)  
Depending on country, it is also possible to activate gesture control. When gesture control is activated, this is indicated on the screen.  
1. Open the app overview and tap  
Screen Hand gesture.  
Overview of the Infotainment system (illustration).  
1
2
3
4
5
6
Sensor fields.  
Rotary pushbutton.  
Function button for main menu.  
Pages.  
Control Centre.  
Menu control.  
Further information and tips for operating the Infotainment system are provided in these operating instructions (→ First steps  
in the Infotainment system).  
1 Sensor fields  
The number and layout of the sensor fields depend on the equipment.  
1. Tap the corresponding sensor field to open a main menu, e.g. PHONE for the mobile phone interface.  
— RADIO : radio .  
— MEDIA : media .  
— PHONE : mobile phone interface .  
— VOICE . The sensor field has no function in some countries.  
— NAV : navigation .  
— APP : App-Connect . The sensor field has no function in some countries.  
— SOUND .  
— CAR : open vehicle settings.  
— MENU : open app overview.  
— HOME : open home screen.  
2 Rotary pushbutton  
—Press to switch the Infotainment system on or off.  
—Turn anti-clockwise to reduce the volume.  
—Turn clockwise to increase the volume.  
3 Function button for main menu  
The position of the function buttons cannot be configured.  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
4 Pages  
Some menus and functions have several pages with different content. The current page is highlighted.  
—Tap the marking to change to a page.  
—Swipe your finger to the left or to the right across the screen to switch between pages.  
5 Control Centre  
There are additional function buttons for functions and notifications in the Control Centre. You can configure the displayed functions  
(→ First steps in the Infotainment system).  
1. To open the Control Centre, tap and hold the marking and slide it down.  
6 Menu control  
—Turn to select from a list.  
—Press to confirm a selection.  
Screen (touchscreen) (without item number)  
You can operate the functions of the Infotainment system using the screen. You can find a detailed explanation of the different finger  
gestures in the quick guide to the Infotainment system, where available.  
1. To open the quick guide to the Infotainment system, open the app overview and tap  
.
Scroll bar (without item number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display additional content.  
Gesture control (without item number)  
Depending on country, it is also possible to activate gesture control. When gesture control is activated, this is indicated on the screen.  
1. Open the app overview and tap Screen Hand gesture.  
Depending on equipment, you can personalise the Infotainment system to permit faster access to favourite or frequently used  
functions.  
Overview of the Infotainment system (illustration).  
1
2
3
4
5
Sensor fields.  
Rotary pushbutton.  
Function button for main menu.  
Control Centre.  
Pages.  
Further information and tips for operating the Infotainment system are provided in these operating instructions (→ First steps  
in the Infotainment system).  
1 Sensor fields  
1. Tap the corresponding sensor field to open a main menu, e.g. PHONE for the mobile phone interface.  
— HOME : open home screen.  
— MENU : open app overview (→ First steps in the Infotainment system).  
— APP : App-Connect . The sensor field has no function in some countries.  
— CAR : open vehicle settings.  
2 Rotary pushbutton  
—Press to switch the Infotainment system on or off.  
—Turn anti-clockwise to reduce the volume.  
—Turn clockwise to increase the volume.  
3 Function button for main menu  
The position of the function buttons cannot be configured.  
1. Tap the corresponding function button to open a main menu, e.g. for the mobile phone interface.  
4 Pages  
Some menus and functions have several pages with different content. The current page is highlighted.  
—Tap the marking to change to a page.  
—Swipe your finger to the left or to the right across the screen to switch between pages.  
5 Control Centre  
There are additional function buttons for functions and notifications in the Control Centre. You can configure the displayed functions  
(→ First steps in the Infotainment system).  
1. To open the Control Centre, tap and hold the marking and slide it down.  
Screen (touchscreen) (without item number)  
You can operate the functions of the Infotainment system using the screen. You can find a detailed explanation of the different finger  
gestures in the quick guide to the Infotainment system, where available.  
1. To open the quick guide to the Infotainment system, open the app overview and tap  
.
Scroll bar (without item number)  
Some menus and functions have further content above or below the current screen view.  
1. Tap the scroll bar and swipe it up or down to display additional content.  
Gesture control (without item number)  
Depending on country, it is also possible to activate gesture control. When gesture control is activated, this is indicated on the screen.  
1. Open the app overview and tap Screen Hand gesture.  
Resetting the Infotainment system to the factory settings  
1. Open the app overview and tap Settings Restore factory settings.  
The vehicle settings are deleted by resetting to the factory settings. This also includes personal data, where applicable. Mobile  
online services can then no longer be used in this vehicle. The services can be used again only after renewed activation. If there  
is a primary user in the vehicle, this user will also be deleted and informed about this by email. For further information, refer to  
the section on mobile online services .  
Opening the quick guide for the Infotainment system (if available)  
Depending on equipment, a quick guide to operation of the Infotainment system is available in the Infotainment system. The quick  
guide for the Infotainment system provides further information and tips for operation of the system.  
1. Open the app overview and tap  
.
Switching the Infotainment system on or off  
The Infotainment system switches on automatically in the following case:  
—When the ignition is switched on if the Infotainment system was not manually switched off before.  
If the last set volume does not exceed the preset maximum switch-on volume, the Infotainment system will start up at this volume.  
The Infotainment system switches off automatically in the following cases:  
—Vehicles with ignition lock: when the vehicle key is removed from the ignition lock.  
Vehicles with starter button: if the driver door is opened when the ignition is inactive.  
—After around 30 minutes without a user input if you switch on the Infotainment system manually when the ignition is inactive.  
If the Infotainment system no longer reacts, it will restart automatically. If the restart does not work, tap the sensor field for switching  
on and off or press the menu control and hold for around 15 seconds.  
WARNING  
During a restart of the Infotainment system, functions such as the display of the rear view camera system, acoustic and visual  
warnings of Park Distance Control and Rear Traffic Alert, Park Distance Control, Rear Traffic Alert and other acoustic warnings, may be  
temporarily unavailable. This can lead to accidents and serious injuries.  
● Always pay due attention and do not rely exclusively on the systems. The driver is always responsible for all driving tasks.  
● Pay attention to the traffic situation and the area around the vehicle when driving into and out of a parking space.  
● Use the foot brake to slow the vehicle in a hazardous situation.  
● Wait until the Infotainment system and other systems have started up completely.  
Main menus in the app overview  
The following main menus may be included as function buttons in the app overview:  
Background lighting, Background lighting .  
App-Connect .  
Vehicle wallet: Digital Manual, if available.  
Driver assistance .  
Vehicle .  
Help: here you can find further information on the functions and operation of the Infotainment system, e.g. the quick guide  
(→ First steps in the Infotainment system).  
or  
Sound (→ First steps in the Infotainment system).  
Air conditioning .  
Media .  
Navigation .  
or  
or  
Users, User management .  
Radio .  
Legal.  
Settings (→ First steps in the Infotainment system).  
Telephone .  
Configuring the app overview  
You can configure the layout of the function buttons and also the pages and displays in the app overview or have them positioned on  
the basis of factory layout templates. It is not possible to configure the app overview in all available Infotainment systems.  
1. Open the app overview.  
2. Tap a function button and hold until the function button is visibly highlighted.  
3. Move the function button to the desired position and release.  
Personalisation  
Personalise function buttons and pages depending on the vehicle equipment (→ First steps in the Infotainment system).  
You can find tiles for accessing further menus and functions on the pages of the Infotainment system.  
Adapting tiles  
Adapt the tiles and the displayed tile functions on the Infotainment system pages in order to customise the Infotainment system to  
suit your needs.  
1. Open the app overview.  
2. Tap a tile and hold until an additional window opens.  
3. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.  
tap a free area on the screen to return to the page.  
At least two pages are always available. These cannot be removed. Depending on equipment, you can add two more pages. In  
total, a maximum of four pages can be displayed.  
More functions are available for some tiles than are visible at first glance in the additional window. Swipe up or down in the  
additional window to see all functions.  
Adapting the Control Centre  
You can customise the Control Centre of the Infotainment system for faster access to favourite or frequently used functions.  
1. Open the Control Centre.  
2. Tap a function and hold until an additional window opens.  
3. Tap the desired function in the additional window and hold until the function is visibly highlighted.  
4. Move the function to the desired position and release.  
The active function is automatically removed from the Control Centre and added to the additional window.  
More functions are available for the Control Centre than are visible at first glance in the additional window. Swipe to the left or  
right in the additional window to see all functions.  
Opening tips for personalisation (if available)  
You can find further information and tips for personalisation in the digital instructions for the Infotainment system.  
1. Open the app overview and tap  
Custom.  
The choice of possible settings varies depending on the country and also on the vehicle equipment.  
Changing settings  
The meanings of the following symbols apply to all system and sound settings.  
Changes are automatically stored when a menu is closed.  
,
or  
or  
The setting is selected and activated or switched on.  
The setting is not selected and is deactivated or switched off.  
Open the drop-down list.  
,
or  
Increase the setting values.  
Decrease the setting values.  
Gradually back.  
Gradually forwards.  
Change setting values with the slider control (infinitely variable).  
System settings  
Depending on the vehicle equipment, the settings for the main menus may also be present in the system settings.  
The following functions, information and setting options may be available in the system settings:  
—Reset to default settings.  
—Screen.  
—Copyright.  
—Data connection.  
—Units.  
—Configuration wizard.  
—Manage mobile devices.  
—Voice control.  
—Language.  
—System information.  
—Time and date.  
—Wi-Fi®.  
—Additional keyboard languages.  
Opening system settings  
1. Open the app overview and tap Settings.  
: tap MENU Settings.  
Sound settings  
The sound settings may contain information and setting options for equaliser, position, volume and settings.  
Opening sound settings  
1. Open the app overview and tap Sound.  
tap MENU Sound.  
Adjusting the volume of external audio sources  
If you need to increase the output volume of an external audio source, first lower the volume on the Infotainment system.  
If the sound from the external audio source is too quiet, increase the output volume of the external audio source. If this is not  
sufficient, set the input volume to Medium or Loud.  
If the sound from the connected external audio source is too loud or distorted, lower the output volume on the external audio source. If  
this is not sufficient, set the input volume to Medium or Quiet.  
In radio mode, you can receive available radio stations using different reception modes and store your favourites for quick access.  
The available reception modes are dependent on the equipment level and are not available in all countries. Frequency bands and  
reception modes may be discontinued, deactivated or no longer offered in individual countries.  
With some equipment levels and in some countries, you can also use Internet Radio (→ Online functions, radio).  
The radio stations are responsible for the content of the information sent.  
Additional electrical devices connected in the vehicle can interfere with reception of the radio signal and cause noises in the  
loudspeakers.  
Foil or metal-coated stickers attached to the windows may affect reception on vehicles with a window aerial.  
Selecting reception mode  
Different stations are available depending on the reception mode. The available reception modes are dependent on the equipment  
level and are not available in all countries.  
1. Tap Source to open the list of reception modes.  
2. Select the reception mode, e.g. FM.  
Searching for and selecting stations  
You can search for and select stations in different ways. The possibilities vary depending on reception mode.  
Searching for stations in SCAN mode  
In SCAN mode, the stations of the reception mode are set automatically one after the other and played back for around 5 seconds.  
1. To start SCAN mode, tap or  
SCAN, depending on equipment.  
The SCAN function starts and the currently set station is shown on the display.  
The SCAN function button is shown.  
2. To select a station, tap SCAN.  
The SCAN function stops and the station is set.  
Selecting stations using the multifunction steering wheel  
Depending on equipment, you can select stations from the station list or from the favourites using the multifunction steering wheel.  
—To select the previous station, press  
—To select the next station, press  
on the multifunction steering wheel.  
on the multifunction steering wheel.  
Selecting stations using the frequency band  
1. Open settings and deactivate the combined station list in the settings.  
2. Select the reception mode AM or FM.  
3. To open the frequency band, tap  
.
4. Tap the cursor, move on the frequency band and release at the desired frequency.  
tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.  
The station at the set frequency is set.  
Selecting stations from a station list  
Depending on equipment, it may be necessary to manually update the station list if you have left the corresponding region since you  
last opened the station list. With the reception mode FM/DAB, the station list is usually updated automatically..  
1. Open the station list.  
2. Tap the desired station.  
The selected station is set.  
In the FM/DAB reception mode, the best reception mode is selected automatically, depending on the availability of the station.  
Selecting a station and storing as a favourite  
Depending on equipment, you can store up to 36 stations or frequencies from different reception modes as favourites.  
Saving stations as favourites  
1. Set the desired station.  
2. Tap  
.
tap and hold a station in the station list.  
The memory locations are displayed.  
3. Tap and hold the memory location until the station is stored.  
The station is stored in the selected memory location.  
If a station was already stored in the memory location, this station will be removed from the memory location and replaced by  
the new station.  
Showing or hiding display of station logos and DAB slideshow  
1. Tap  
.
2. Tap radio text in the current playback.  
Other functions in radio mode  
The functions listed below depend on the equipment level and are only available in some countries.  
Traffic Programme function (TP function)  
The Traffic Programme function (TP function) monitors the reports from a set traffic news station for traffic news monitoring and  
automatically plays them in the current radio mode or media mode. Reception of a traffic news station must be possible and the TP  
function must be activated in the settings in order to receive traffic announcements → Traffic Programme function (TP function).  
Traffic news stations are not available in all countries. Some stations that do not broadcast their own traffic news support the TP  
function through a corresponding traffic news station (EON).  
A traffic news station is automatically set in the background in the AM reception mode and in media mode as long as a traffic news  
station can be received.  
No TP will be shown on the display if no traffic news station can be received. The unit automatically searches for a receivable traffic  
news station. As soon as a new traffic news station can be received, the status in the display changes to TP again.  
Activating the TP function  
1. In radio mode, tap  
or and tap and activate Traffic Programme (TP).  
or Media and tap and activate Traffic Programme (TP).  
in media mode, tap  
Station logos  
Station logos may be pre-installed for some frequency bands in the Infotainment system.  
The station logos will be assigned to the stations automatically if Autoselect station logos is activated in the settings.  
In Internet Radio mode, the Infotainment system accesses station logos from an online database and automatically assigns them to  
the stations.  
Activating automatic assignment of station logos  
1. In radio mode, tap  
or and tap and activate Autoselect station logos.  
Manually assigning station logos  
Station logos cannot be assigned manually in AM reception mode.  
1. In radio mode, tap  
Station logos.  
2. Select the station to which you wish to assign a station logo.  
3. Select the station logo.  
4. Repeat the process for further stations if desired.  
5. Tap to end assignment of station logos.  
Functions  
The functions and possible reception modes depend on the vehicle equipment and are not available in all countries.  
—AM tuner.  
—FM dual tuner (antenna diversity).  
—Combined station list.  
—Combination of FM- and DAB stations in one list.  
—Combined preset list for favourites.  
—Display of station logos.  
—Aerial amplifier.  
—DAB/DAB+.  
—DAB slide show.  
—Stationary images are transmitted parallel to the current broadcast.  
—Internet Radio.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap or (→ Infotainment system overview).  
tap RADIO (→ Infotainment system overview).  
press RADIO (→ Infotainment system overview).  
AM or  
Select AM reception mode.  
Select FM reception mode.  
Select FM/DAB reception mode.  
FM or  
FM/DAB  
Internet Radio  
Select Internet Radio reception mode.  
Open additional information for the selected station.  
Select previous station from the station list or favourites.  
Select next station from the station list or favourites.  
or  
Small in a station list: station already saved as a favourite.  
or  
Open preset list for favourites.  
Open the settings.  
TP  
Traffic Programme function (TP function) for traffic news monitoring is activated.  
No TP  
The selected traffic news station is not available.  
AF Off  
Automatic station tracking (AF) is deactivated.  
RDS Off  
The Radio Data System (RDS) is deactivated.  
Symbols for AM reception mode  
or  
Update station list manually.  
or  
Open list of AM stations.  
Open frequency band for manual selection of the AM frequency.  
Symbols for FM and, depending on country, FM/DAB reception modes  
or  
Open station list of FM stations and, depending on the country, DAB stations.  
or  
Open frequency band for manual selection of the FM frequency.  
Possible only if the combined station list FM/DAB is deactivated in the settings.  
No DAB reception possible.  
DAB station supports slide show.  
Slide show is not available for the DAB station.  
Symbols in Internet Radio mode  
Open full-text search.  
No Internet Radio reception possible.  
Open the most recently listened to Internet Radio stations.  
Open the 100 most listened to Internet Radio stations.  
Open available Internet Radio podcasts.  
Open Internet Radio stations from the desired country.  
Open Internet Radio stations that broadcast their programmes in the desired language.  
Open Internet Radio stations whose programmes belong to the desired genre.  
Open the station selection.  
With some equipment levels, the Infotainment system has online functions in radio mode.  
Online functions in radio mode are not available in all countries and vehicle models.  
The online functions in radio mode include Internet Radio, for example.  
Prerequisites for using online functions in radio mode:  
The requirements for using the services have been fulfilled (→ Online services).  
You have ordered the service and activated it in your vehicle.  
Streaming services may require an existing account with the relevant provider.  
Internet Radio  
Internet Radio is a reception mode for Internet Radio stations and podcasts which is independent of FM and DAB. Due to transmission  
via the internet, reception is not regionally restricted. Internet Radio is available only when the Infotainment system has an active  
internet connection . Costs may be incurred for data transmission from the internet when using Internet Radio mode.  
In some countries, functioning of Internet Radio depends on the privacy settings in the vehicle (→ Privacy settings).  
Searching for and filtering stations  
In Internet Radio mode, it is possible to filter stations according to categories or search for stations by means of a full-text search.  
1. Open the station selection.  
2. Select the category according to which you wish to filter the stations.  
tap to start the full-text search.  
The input field is displayed.  
3. Enter the name of the station or category you want to search for.  
The list of found stations is automatically updated during input.  
4. Tap the desired station.  
In media mode, you can play media files from data media on the Infotainment system and, depending on equipment, store your  
favourites for quick access.  
With some equipment levels, the following data media can be used as a media source:  
—USB data medium, e.g. USB stick.  
—Bluetooth device, e.g. mobile telephone.  
With some equipment levels, the following types of media files can be played back:  
—Audio files, e.g. music.  
—Video files.  
Restrictions and notes on data media  
Dirty, overheated or damaged data media may be unusable. Observe the manufacturer’s instructions.  
Differences in the quality of data media from different manufacturers can interfere with media playback.  
Incorrect configuration of a data medium can render it unreadable.  
The read time of data media can be increased by the storage capacity, usage state (copying and deletion processes), file system, folder  
structure, and the amount of stored data.  
Playlists simply specify a playback sequence. They link to the location of the media files within the folder structure. There are no media  
files stored in a playlist. To play a playlist, the media files must exist in the locations on the data medium referenced by the playlist.  
No liability can be accepted for damaged, modified or lost files on data media.  
Connecting and selecting a media source  
1. Connect media source.  
2. Tap My media and select the desired media source.  
Searching for and playing media files  
You can search for and play media files from a media source in various ways.  
Searching in a selected media source  
All media files on the connected media source can be found by means of a folder structure or by using the full-text search.  
1. Open the folder structure.  
2. Search through the folder structure for the desired track.  
to start the full text search, tap and enter the name of the desired track.  
The list of found tracks updates itself automatically during input of the full text search string.  
3. Tap the desired track.  
If the selection is located in a folder on a media source at the start of playback, the media files located in this folder will be added  
for playback.  
If a playlist is played, all available tracks in the playlist will be added for playback.  
4. Close the selection with  
.
Saving a media file as a favourite  
Only media files that are saved to My Media, e.g. in the Music folder, can be stored as favourites. You can save individual tracks,  
albums, artists and genres.  
1. Start playback of the desired track.  
2. Open favourites list.  
3. Tap a free memory location.  
tap an already assigned favourite location and hold for around 3 seconds.  
4. Make a selection from the list (e.g. a music track).  
The selection options in the selection list depend on the data attached to the media file. If no genre is specified for music files,  
for example, the genre cannot be saved as a favourite.  
If a video file is currently being played, only this video can be saved as a favourite.  
The selection is saved as a favourite at the selected favourite location. If the favourite location was already assigned, the  
previously stored favourite is replaced by the selection.  
Selecting a media file from favourites  
1. Open favourites list.  
2. Tap the desired favourite.  
Depending on the selected favourite, all tracks that belong to it are added to the current playback content.  
Entertainment playback  
Music can be played on the Infotainment system.  
Depending on country, it is also possible to play videos.  
Video mode  
In video mode, the Infotainment system display can play a video from a data medium.  
The video soundtrack is played on the vehicle loudspeakers.  
The video image is displayed only when the vehicle is stationary. When the vehicle is in motion, the Infotainment system display is  
switched off. The video audio can continue to be heard.  
In some countries, no video image is displayed even when the vehicle is stationary for traffic safety reasons.  
Functions  
The functions and possible media formats depend on the vehicle equipment and are not available in all countries.  
—Media playback and media control via connected media sources.  
—Audio playback in the following formats:  
—AAC.  
—APE..  
—ALAC.  
—MP2.  
—MP3.  
—Vorbis.  
—OPUS.  
—WMA.  
—WAV.  
—Video playback in the following formats:  
—MPEG-1 and MPEG-2 (.mpg, .mpeg, .mkv, .avi).  
—ISO MPEG-4 ASP; Xvid (.mp4, .m4v, .mov, .mkv, .avi).  
—ISO MPEG-4 AVC / H.264 (.mp4, .m4v, .mov, .mkv, .avi).  
—Windows Media Video 9 (.wmv, .asf, .mkv, .avi).  
—Cross-device playlists.  
—Cross-source media database: My media.  
—The data of all media sources connected to the Infotainment system is stored in a media database, My media.  
—If My media is selected, categories, e.g. music, and connected media sources are displayed first.  
—All media files of USB devices are filtered according to categories, e.g. albums. This category view is always displayed in My  
media. The classic folder structure of the individual USB data media is additionally located in the My media folder.  
—Media search.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
open app overview and tap  
(→ Infotainment system overview).  
tap MEDIA (→ Infotainment system overview).  
Start playback.  
Pause playback.  
Go to previous track.  
Go to next track.  
Repeat current track.  
Repeat all tracks.  
Activate shuffle mode.  
Search current media source (list view).  
Close list view.  
Go back to higher-level folder of the media source.  
Open favourites list.  
Open the settings.  
Symbols for media sources  
My media: select the cross-source media database My media as the media source. Connected USB devices and their folder  
structure can be selected under My media.  
Bluetooth audio: select a device connected via Bluetooth as the media source.  
Symbols for categories and groups of media files  
Music tracks.  
or  
Playlists.  
Videos.  
Albums.  
Artists.  
or  
Genre.  
Podcasts.  
Audio books.  
Symbols for video playback  
Play video in full-screen mode.  
Minimise playback.  
The current vehicle position is determined by means of a global satellite system. To enable optimal navigation to the destination, all  
readings and possible traffic information are compared with the available map material. Acoustic navigation announcements and visual  
guidance direct the driver to the destination.  
Depending on the country, some Infotainment system functions can no longer be selected when the vehicle is travelling above a  
certain speed. This is not a malfunction, but simply a legal requirement.  
If you sell or loan the vehicle, Volkswagen recommends resetting the Infotainment system to the factory settings (→ First steps in the  
Infotainment system). This is the only way of deleting all personal data, e.g. information used for navigation. For further information,  
refer to the section on mobile online services (section availability is country-dependent) .  
WARNING  
If settings, destination inputs and changes for the navigation system are made while the vehicle is in motion, this can distract the  
driver and cause accidents and injuries.  
● Drive with your full attention and with responsibility.  
● Configure the settings and enter destinations and changes for the navigation only when the vehicle is stationary.  
The navigation may recalculate the route if the driver misses a turning.  
The quality of the output navigation recommendations depends on the navigation data available and, depending on country,  
any reported traffic disruptions.  
Depending on the vehicle and country, select “Online mode” and a mode with location data in the privacy settings before using  
the mobile online services of the navigation system (→ Privacy settings).  
The corresponding prerequisites must be met (→ Traffic information), e.g. the corresponding mobile online service must be  
activated and, depending on country, the privacy settings adapted, in order to use the mobile online services, e.g. Online  
Traffic Information . Only then will Online Traffic Information be output in the navigation system, for example. If no Online  
Traffic Information is available, this is displayed in the Infotainment system (→ Navigation).  
Restrictions during navigation  
When the Infotainment system cannot receive any data from GPS satellites, e.g. in a tunnel, navigation can still continue using the  
vehicle sensors.  
In areas that are not or are not completely included in the Infotainment memory, the Infotainment system will also try to enable route  
guidance.  
If navigation data is unavailable or incomplete, the navigation system may be unable to determine the exact vehicle position. As a  
result, the navigation may not be as exact as usual.  
The course of the road is subject to constant changes, e.g. roadworks. In the case of obsolete navigation data, there may be errors or  
inaccuracies during navigation.  
Navigation announcements  
Navigation announcements are acoustic driving instructions for the current route. The type and frequency of navigation  
announcements depends on the settings and the driving situation, e.g. start of route guidance, driving on a motorway or in a  
roundabout.  
A navigation announcement informing you that you have reached the destination area is given if the exact destination cannot be  
reached, e.g. because it is located in a non-digitised area. In addition, information on the direction and distance to the destination are  
displayed on the screen.  
Depending on equipment and in some countries, information on reported traffic disruptions on the route is provided during dynamic  
traffic avoidance. An additional navigation announcement is given if the route is recalculated due to a traffic disruption or changed  
driving style.  
The volume of a navigation announcement can be adjusted or muted during output of the announcement. All other navigation  
announcements are given with this volume setting or are muted.  
Navigation announcements are not given if the Infotainment system has been muted.  
Adapting the navigation map  
For optimal viewing, you can also adapt the navigation map and map view with advanced finger gestures.  
Moving the navigation map  
Recommendation: use your index finger.  
1. Use your finger to move the navigation map.  
Enlarging or reducing the map view  
Recommendation: use your index finger.  
1. Tap the map twice in succession and keep your finger on the screen.  
2. Move your finger upwards to zoom out from the map view.  
move your finger downwards to zoom in on the map view.  
Enlarging or reducing the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Slowly move your fingers together to zoom out from the map view.  
slowly move your fingers apart to zoom in on the map view.  
Tilting the map view  
Recommendation: use your index and middle finger.  
1. Using two fingers that are horizontal to each other at the same time, tap the map and keep your fingers on the screen.  
2. Move your fingers upwards to tilt the map view forwards.  
move your fingers downwards to tilt the map view backwards.  
Rotating the map view  
Recommendation: use thumb and index finger.  
1. Using two fingers at the same time, tap the map and keep your fingers on the screen.  
2. Turn your fingers clockwise or anticlockwise to rotate the map view.  
Route plan  
Several destinations can be defined one after another in the route plan. The starting point is always the vehicle position determined by  
the Infotainment system. The route plan contains information on relevant events, such as stopovers and suggested destinations, if  
navigation data is available. You can move the stopover destinations to another position within the list. When you tap an event, an  
additional window opens with further options. The options available depend on the event and the current settings.  
Opening and closing the route plan  
1. Tap the route plan to open the route plan.  
2. Tap to close the route plan.  
3. To stop route guidance to the destination or stopover, tap next to the destination in the route plan.  
Editing route guidance in the route plan  
To edit route guidance, move the stopovers or the destination in the route plan.  
1. Tap and hold the desired destination until it is visibly highlighted.  
2. Move the destination to the desired position and release.  
The route will be recalculated.  
Additional window on the route plan  
If you tap the entries of the route plan, an extra window with additional options can appear. The possible options depend on the entry  
tapped.  
Display on map  
Display the selection on the map.  
Direct route  
Start direct route guidance.  
Add stopover  
Add a stopover to the route guidance.  
Delete  
Delete stopover from route guidance.  
Bypass  
Avoid a traffic disruption. The route will be recalculated.  
Stop route guidance  
End the current route guidance.  
Closing the additional window on the route plan  
1. Tap a free area outside the additional window.  
Setting preferred POI categories  
The system offers various POIs, e.g. filling stations, as quick selection symbols in destination input, in the route plan and on the map.  
You can prioritise display of these symbols under  
independently learns which category you prefer.  
Basic function settings Preferred POI categories. The system also  
Stored data  
The Infotainment system stores certain data, e.g. frequently driven routes and positioning data, so that you can enter destinations  
quickly and enjoy the most efficient route guidance.  
Deleting stored data  
1. Tap  
Basic functions Delete usage pattern.  
2. Tap confirmation to delete.  
Learning usage patterns  
While travelling, the navigation saves the routes travelled and destinations arrived at in order to create suggested destinations  
automatically. Destinations are learned depending on the time of day and the day of the week.  
The navigation system can suggest learned routes. Route guidance begins when one of the suggested routes is selected.  
The route guidance follows the selected route until the vehicle deviates from it. The route is recalculated and will guide you back to the  
selected route via a direct alternative.  
Relevant traffic disruptions are taken into account in the route guidance. Relevant traffic disruptions will be avoided if an alternative  
route and the navigation data is available.  
If you drive an already learned route when route guidance is inactive, the destination will be transferred to the route plan. It is not  
necessary to actively start route guidance to the learned destination. Warnings may be given about traffic disruptions and a forecast  
arrival time will be displayed.  
You can activate or deactivate the function at any time and also delete the stored data for the function.  
Activating or deactivating “Learn usage pattern”  
1. Tap  
Basic function settings to open the settings for this function.  
2. Tap Learn usage pattern.  
Opening suggested routes  
1. Tap  
.
Deleting stored data for “Learn usage pattern” function  
1. Tap  
Basic function settings to open the settings for this function.  
2. Tap Delete usage pattern.  
Functions  
The navigation functions depend on the equipment and are not available in all countries.  
—Destination input and route calculation.  
—Simultaneous display of two navigation maps (screen and instrument cluster).  
—Personal POIs.  
—3D City Maps.  
—Online Map Update.  
—Online Traffic Information.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, open the app overview and tap (→ Infotainment system overview).  
press NAV (→ Infotainment system overview).  
Destination search.  
Open further options for route guidance.  
Open navigation map.  
Open saved addresses or contact list of the connected mobile telephone.  
or  
Open the settings.  
Map symbols  
The function buttons and displays depend on the settings and the current driving situation.  
The map displays symbols for traffic information, e.g. traffic disruptions, and POIs, e.g. filling stations, when navigation data is  
available (→ Traffic information).  
Current position.  
Map scale.  
Determine driving orientation and map tilt, align map.  
Fully automatic map mode (alignment in direction of travel, position, zoom and tilt).  
Display additional window with route options.  
Display additional window with further options. Where applicable, map menu with settings for navigation and navigation  
announcements.  
Route plan symbols  
Display current position.  
Destination of the current route guidance.  
Add a destination to favourites.  
End the current route guidance.  
Close the route plan.  
Symbols in the additional window  
1. To open the additional window showing further options, tap  
.
Display route overview and alternative routes for current route guidance when route guidance is active.  
Repeat the previous navigation announcement.  
Mute navigation announcements and adjust volume for navigation announcements.  
Other symbols  
Open information on the route.  
Display destination memory.  
Destinations and stopovers on the current route.  
Personal destination suggestions (home address, work address, favourite POIs nearby).  
In the destination search: open detailed destination input for an address. In the contact list: open address.  
In the destination search: detailed destination input for an address.  
Traffic disruptions  
Traffic disruptions are displayed on the map when navigation data is available (→ Traffic information). Example of a traffic disruption  
on the map: for traffic jam. Depending on country, “Online Traffic Information” must be activated to display the mobile online  
service. Depending on the vehicle, the following symbol is displayed if no Online Traffic Information is available:  
.
Opening details of traffic disruptions  
1. Tap  
.
2. Tap a traffic disruption to open an additional window showing details (→ Navigation).  
Depending on the vehicle equipment, different functions are available for destination input. Certain functions are available only in  
some countries.  
The different functions for destination input can be found in the main menu of the navigation system. You can more precisely limit the  
search by indicating preferences in the results list, such as “nearby”.  
Further information about the symbols on the Infotainment system display can be found in this owner’s manual (→ Navigation).  
Entering an address  
Start route guidance by entering an address. The navigation system will suggest known destinations during input. You can also enter a  
new, as yet unknown address for route guidance.  
When entering the address, enter the name of the destination rather than the postcode.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Enter the address of the destination and select the desired destination.  
tap  
and enter the address on the input screen.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Enter the address of the destination and tap and hold the desired destination for a few seconds.  
Enter the destination as accurately as possible. If you make a mistake when entering the destination, route guidance will not  
be possible or you may be navigated to the wrong destination.  
Recommended destinations  
The navigation system uses stored data such as the last and learned destinations, favourites, and home and work addresses so it can  
use this data for route guidance.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
Route guidance starts automatically.  
Last destinations  
The navigation system stores up to ten destinations that you have driven to last in order to make them available for route guidance. A  
new destination automatically overwrites the oldest destination.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Tap the desired destination and hold for a few seconds.  
Favourite destinations  
Save up to 50 destinations as favourites.  
Saving a destination as a favourite  
1. When entering a destination, tap in the additional window.  
Selecting a destination and starting navigation  
1. Tap  
.
2. Tap the desired destination.  
3. Tap Route.  
Quick start  
1. Tap  
.
2. Tap the desired destination and hold for a few seconds.  
Selecting on the map  
The navigation map contains active areas at many locations which are suitable for destination input. To enter a destination, tap the  
desired position or location on the map. You can start route guidance if map data is available at this location.  
Destination input via the navigation map depends on the data status and is not possible for all positions.  
Use the off-road navigation function to enter a destination point with unknown data → Off-road navigation.  
Off-road navigation  
The off-road navigation function calculates routes to selected destination points with unknown data. If a destination point is not on  
known roads or there is no positioning data available for this point, the navigation system will calculate the route up to the nearest  
point on the known roads and then complete the route up to the destination point by a direct connection.  
Starting navigation  
1. Tap  
.
2. Move the map view until the desired position can be selected. The navigation map can be operated by extended tap gestures  
(→ Navigation).  
3. Tap the desired destination or any destination point on the map without positioning data.  
4. Tap Route.  
Using the address data of a contact  
Start navigation using the stored address data of a contact. Stored contacts without address data cannot be used for route guidance.  
Starting navigation  
1. Tap  
.
2. Tap the desired contact and address data.  
3. Tap Route.  
If the address details of a contact are out-of-date, the stored address will be used for route guidance and may lead to the  
wrong destination.  
—When starting route guidance, make sure that the stored address of a contact is up-to-date. For this, the update of the phone book  
in the Infotainment system must be fully completed (→ Mobile phone interface).  
—Wait until the update of the phone book in the Infotainment system is fully completed (→ Mobile phone interface).  
The Infotainment system has an internal navigation data memory. Depending on the country, the required navigation data is already  
pre-installed.  
In order to carry out route guidance correctly and make full use of the functions offered, the Infotainment system always requires up-  
to-date navigation data.  
NOTICE  
If you use obsolete data, navigation may be impaired. Current routes cannot be determined or route guidance leads to the wrong  
destination.  
● Always keep navigation data up-to-date.  
Online navigation data – expansion  
Regions in the navigation data that are not used by the user may be removed from the system under certain circumstances, for  
example if there is limited memory space in the navigation data memory. If these regions should be needed again at a later point in  
time, the navigation system will download them again on request. No contract for mobile online services is needed for this. The service  
depends on the vehicle equipment and is available only in some countries.  
1. Switch on the ignition.  
2. Establish an internet connection, if this does not already exist.  
3. Depending on the country, also select “Share my position” mode in the privacy settings (→ Privacy settings).  
Anyone who uses the vehicle as an anonymous guest must reset the privacy settings each time they start the vehicle  
(→ Privacy settings).  
Updating navigation data manually  
Current navigation data for larger regions, e.g. Western Europe, can be downloaded from the internet at www.volkswagen.com and  
stored on a suitable USB data medium available commercially. If you switch off the Infotainment system, installation will be  
interrupted and will automatically continue once the unit is switched on again.  
1. Download the navigation data and save on a USB data medium.  
2. Switch on the vehicle ignition.  
3. Connect a USB data storage device to the Infotainment system when the vehicle is stationary.  
The navigation data for regions that are currently frequently travelled is automatically updated in the background.  
No message appears in the Infotainment system while the navigation data is being updated, or once the update is complete.  
When you update navigation data manually, the USB data medium must remain continuously connected. No message appears  
to indicate that the update has been completed.  
Leave the USB data storage device connected to the Infotainment system for a few days until the navigation data for travelled  
regions has been completely downloaded and installed. Installation takes place automatically in the background while driving.  
Failure to do so will cancel the update.  
If you remove the data medium and travel through a new region in offline mode, the navigation data will not be updated, as there is  
neither a USBdata storage device nor an internet connection.  
Displaying map data version  
1. Open the app overview and tap  
System information.  
Reception of traffic information depends on the vehicle equipment and is not available in all countries. The Infotainment system  
automatically receives detailed traffic information when connected to the internet. This information is indicated by symbols and  
colouring of the road network on the map (→ Navigation)→ Traffic flow display.  
Reception of traffic information depends on the privacy settings in some countries. No traffic information is received in offline  
mode (→ Privacy settings).  
Prerequisites for using Online Traffic Information:  
The requirements for using the services have been fulfilled (→ Online services).  
You have ordered the service and activated it in your vehicle.  
Depending on the country, “online mode” and a mode with location data are selected in the privacy settings (→ Privacy settings).  
Traffic disruptions  
Traffic disruptions, e.g. traffic jams, are shown as symbols on the navigation map (→ Navigation).  
The route plan displays current traffic disruptions when navigation data is available.  
When route guidance is active, traffic disruptions that are on the current route are displayed in the route plan. You can bypass these  
traffic disruptions by editing the route plan.  
Bypassing a traffic disruption  
1. Tap the traffic disruption.  
2. Tap Bypass.  
The route will be recalculated.  
Only one traffic disruption can be bypassed in this way for each route.  
Local warnings, e.g. about severe weather, can be output as a pop-up message via the Infotainment system.  
Traffic flow display  
The traffic flow is shown on the navigation map for current traffic disruptions by colouring of the road network.  
Orange  
Slow-moving traffic.  
Red  
Traffic jam.  
You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the Infotainment  
system to control the telephone functions. Sound is played back using the via the vehicle loudspeakers. Depending on equipment, you  
can connect up to three mobile telephones to the Infotainment system simultaneously (→ Mobile phone interface).  
Functions depend on the equipment and are not available in all countries – and depend on the mobile phone used and its operating  
system.  
High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality may impair  
telephone calls in the vehicle.  
The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile telephone.  
As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once for each technology, Bluetooth or Wi-Fi®.  
The device connection to the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without having to pair  
the device again.  
When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be heard by third  
parties outside the vehicle.  
During a telephone call, the volume of the call can be adjusted using the volume control (→ Infotainment system overview).  
Areas where special regulations apply  
Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas are not always  
clearly signposted. This includes, for example:  
—Areas immediately around chemical pipelines and tanks.  
—Lower decks of ships and ferries.  
—The area around vehicles which run on liquid gas, such as propane or butane.  
—Places where there are chemicals or particles such as flour, dust and metal powder in the air.  
—All other places where the engine or mobile telephone must be switched off.  
WARNING  
In places where there is a risk of explosion, e.g. near filling stations, and in places with special regulations, ignition sparks, e.g. caused  
by electrostatic discharges or mobile phones, can lead to an explosion or fire and cause serious or fatal injuries.  
● Switch off the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
● Do not operate the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in  
locations where special guidelines apply.  
Types of mobile phone interface  
Depending on the country and vehicle equipment, the following mobile phone interface types may be present in your vehicle:  
—Basic equipment of the mobile phone interface.  
The mobile phone interface uses the Bluetooth Hands-Free Profile (HFP) for transmission. This profile allows use of telephone  
functions via the Infotainment system and output via the vehicle speakers.  
—Comfort mobile phone interface.  
The Comfort mobile phone interface uses the HFP Bluetooth profile like the basic version of the mobile phone interface.  
The Comfort mobile phone interface may be equipped with a wireless charging function (→ Charging options for mobile devices). In  
order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage compartment for  
the wireless charging function. If you place a suitable mobile phone in the stowage compartment, the mobile phone is connected to  
the vehicle aerial, depending on the equipment → Connection to the vehicle aerial.  
Connection to the vehicle aerial  
Depending on model and equipment and in some countries, the mobile telephone is connected to the vehicle aerial when the stowage  
compartment for the wireless charging function is used (→ Charging options for mobile devices). This improves reception and call  
quality and may reduce interference signals that affect mobile telephone reception.  
If the reception or call quality does not improve or if interference signals can still be heard during mobile telephone reception, you can  
obtain a better connection by placing the mobile telephone in the stowage compartment the other way round with the screen facing  
up.  
Depending on model and equipment and in some countries, the wireless charging function can charge several mobile telephones at  
the same time. If several mobile telephones are being charged at the same time, only one of the mobile telephones connects to the  
vehicle aerial.  
Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone interface.  
Depending on equipment, you can connect up to two mobile telephones to the Infotainment system simultaneously. Only one device is  
active and can be used to make calls. You can use the second connected device to receive calls via the Infotainment system and for  
media playback.  
The functions listed below may not be available in all Infotainment systems depending on the equipment and country. The available  
functions depend on the mobile telephone used and its operating system.  
Pairing a mobile telephone  
The mobile telephone must be paired with the Infotainment system before the first connection is established. A user profile is  
automatically saved in the Infotainment system (→ Mobile phone interface). The pairing process can take a few minutes.  
1. Activate Bluetooth on the mobile telephone.  
2. Activate Bluetooth on the Infotainment system.  
3. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the Infotainment system.  
4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.  
If pairing was successful, the data of the mobile telephone will be stored in the user profile.  
5. Optional: confirm message for data transfer on the mobile telephone.  
WARNING  
If you carry out pairing as the driver while the vehicle is in motion, this can cause accidents or injuries.  
● Carry out pairing as the driver only when the vehicle is stationary.  
When some mobile telephones are paired, a PIN is shown on the display of the mobile telephone. To finish the pairing  
procedure, enter this PIN on the Infotainment system.  
Depending on equipment, the wireless charging function may be deactivated while you are in the Known mobile phones menu.  
The wireless charging function will be reactivated when you leave the menu.  
Connecting a mobile telephone  
1. Pair the mobile telephone with the Infotainment system.  
2. Activate Bluetooth on the mobile telephone.  
User profiles  
An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone is stored in the  
user profile, e.g. contact details. A maximum of ten user profiles can be stored in the Infotainment system simultaneously.  
Completely deleting stored data  
1. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).  
Active and passive connection  
At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the mobile phone  
interface. If several mobile telephones are connected to the Infotainment system, you can switch between active and passive  
connections. Establish an active connection to the Infotainment system in order to operate the mobile phone interface with the  
desired mobile telephone.  
Difference between the connection types  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the data of this  
mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other  
functions are available.  
Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.  
Changing the connection type (passive to active)  
Prerequisite:  
Several mobile telephones are connected to the Infotainment system simultaneously.  
1. Tap  
.
tap the name of the active mobile telephone.  
tap Replace.  
The mobile telephone with an active connection is highlighted.  
2. Tap the name of the mobile telephone you require.  
Other mobile telephones then automatically have a passive connection.  
Managing connections  
Prerequisite:  
The mobile telephone is paired and connected.  
1. Open the app overview and tap  
Mobile devices.  
2. Tap the technology desired for the connection.  
Telephone book  
The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment system for the first  
time. It may be necessary to confirm transfer on the mobile telephone. Depending on equipment, up to 5,000 contact entries can be  
stored in the telephone book. The telephone book is updated each time the mobile telephone is connected to the Infotainment system.  
The still existing telephone book can be used during the update. A pop-up appears if changes have been detected in the telephone  
book and the update of the telephone book in the Infotainment system has been fully completed.  
If conference calls are supported by the mobile service provider and the mobile telephone, the telephone book can be opened during a  
call and a further participant added to the call.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Using the telephone  
Select a telephone number to start the call. Different functions are available for selecting a phone number.  
Using contact data  
If there are several phone numbers for each contact, you must select the phone number you require.  
1. Tap to search for a contact and enter the name of the contact in the input field.  
tap a favourite in the main menu of the mobile phone interface to call a favourite.  
2. Tap a contact in the list to start the call.  
When searching for a contact, enter the surname and first name separated by a space.  
Using the call list  
The mobile phone interface displays the call list of the mobile telephone.  
1. Tap  
All.  
tap and filter entries in the call list (e.g. missed calls).  
2. To start the call, tap a number or, where applicable, a contact in the list.  
Entering a phone number manually  
1. Tap and enter a phone number.  
2. Tap to start the call.  
While you are entering a phone number, contacts that match the number will be shown on the Infotainment system display.  
Favourites and speed dial buttons  
A favourite from the telephone book can be assigned to a speed dial button. If an image is stored in the entry, this will be displayed on  
the speed dial button.  
Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface) (→ Bluetooth).  
Assigning a speed dial button  
1. Tap a free speed dial button.  
2. Tap a contact from the telephone book or search for the contact using the search bar. If several telephone numbers are stored for  
a contact, tap the required number in the list.  
Editing a speed dial button  
1. Tap and hold the speed dial button until the telephone book is opened.  
2. Tap a new contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in  
the list.  
Calling a favourite  
1. Tap the assigned speed dial button.  
Favourites are not automatically updated. If the phone number of a contact changes, the speed dial button must be assigned  
again.  
Deleting favourites from the speed dial button  
1. Tap  
2. Tap on the desired speed dial button to delete a favourite.  
tap  
Manage favourites.  
.
tap Delete all to delete all favourites from all speed dial buttons.  
3. Tap confirmation to delete.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receive SMS text messages and emails via  
the mobile phone interface in some countries.  
The ability to send and receive emails also depends on the app being used on the mobile telephone.  
Sending text messages  
1. Tap  
Text message New message and enter the message on the screen.  
2. Enter the desired contact in the search bar.  
3. Tap OK to send the message.  
Sending emails  
1. Tap  
E-mail New message and enter the message.  
2. Enter and tap the desired contact in the search bar.  
3. Tap OK to send the message.  
Functions  
The functions are dependent on the equipment level and are not available in all countries. The available functions depend on the  
mobile telephone used and its operating system.  
—Hands-free function.  
—SMS functions via Bluetooth:  
—Read SMS.  
—Write an SMS, including templates.  
—Have SMS read out loud.  
—Message history.  
—Email functions via Bluetooth:  
—Read emails.  
—Write emails.  
Symbols  
The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the  
Infotainment system.  
General symbols  
1. To open the main menu, depending on equipment, open the app overview and tap (→ Infotainment system overview).  
tap PHONE (→ Infotainment system overview).  
press PHONE (→ Infotainment system overview).  
Opens the contact list.  
Open call lists for incoming and outgoing calls.  
Dial phone number.  
Open text messages SMS and email, depending on country.  
Change active device.  
or  
Open the settings.  
Symbols for phone calls  
Start, answer or display call.  
End or reject call.  
Mute hands-free system.  
Hold call.  
Continue call.  
Add a participant to a conference or start conference.  
SOS or  
Make emergency call (SOS).  
Obtain help in the event of breakdown.  
Voicemail.  
Obtain information about the Volkswagen brand and selected value-added services relating to traffic and travel.  
Symbols for call lists  
1. Tap to open the call lists.  
or  
or  
Incoming call.  
Outgoing call.  
Missed call.  
Frequent calls or favourites from the mobile telephone, if supported by the mobile telephone.  
Phone number (work).  
Phone number (private).  
Mobile telephone number.  
Fax.  
Fax (business).  
Fax (private).  
Symbols for text messages  
1. Tap to open the text messages.  
Open template for text messages.  
Have text messages read out loud.  
The voice control allows you to perform certain functions by spoken commands.  
Does my vehicle have voice control?  
Voice control is installed in the vehicle if the  
or  
button is present on the multifunction steering wheel or the VOICE button is  
present on the Infotainment system and voice control is started after pressing the button, or if your vehicle understands the activation  
word (→ Voice control).  
Voice control is active and will recognise the spoken words.  
Test voice control before starting a journey in order to familiarise yourself with the function.  
Voice control features  
Depending on country and the set language in the Infotainment system, the system language, voice control is available offline or  
online.  
Depending on the system language, voice commands (→ Voice control) can be formulated freely and colloquial. Voice commands  
depend on the system language and equipment. For example, the statement “I’m cold” will lead to the temperature in the vehicle  
being increased, or the statement “How long until I get there?” will result in output of the time remaining until the destination is  
reached.  
Depending on the system language, voice commands that are evaluated online allow an optimised POI search to be performed, e.g. for  
POIs. Messages can also be dictated. For online mode, you need a valid contract for the vehicle for use of the mobile online services .  
In some system languages, the voice commands must be formulated according to a certain pattern in order to guarantee recognition,  
e.g. “Navigate to [Town, Street name, House number]”.  
Further examples and suggestions for voice commands depend on the system language. These can be found in the Infotainment  
system (→ Voice control).  
The number of languages available in your country depends on the country in question.  
If voice control is available online for your language, this will be used when voice control is activated.  
Seat-based voice control  
Depending on the model and equipment and in some countries, voice control can detect whether the driver or front passenger is  
speaking by means of additional microphones. This enables you to open seat-related functions in the supported languages, e.g.  
switching on the seat heating.  
Activation word  
The spoken words are analysed continuously in the vehicle and overwritten after around 15 seconds. Voice control is started as soon as  
the Infotainment system recognises the activation word as part of this analysis. If the voice control function is available online and  
activated, (voice) data is also transferred from the vehicle as from this time. Otherwise there is no transmission of data or words  
spoken in the vehicle.  
Recognition of the activation word can be deactivated in the settings → Activation word and voice commands.  
The voice control system recognises “Hello Volkswagen” as the activation word.  
Здравей Volkswagen.  
Olá Volkswagen.  
Bonjour Volkswagen.  
Ahoj Volkswagen.  
Hallo Volkswagen.  
Hej Volkswagen.  
Hola Volkswagen.  
Bonjour Volkswagen.  
Hei Volkswagen.  
Hello Volkswagen.  
Γεια σου Volkswagen.  
Ciao Volkswagen.  
Hola Volkswagen.  
Hallo Volkswagen.  
Hallo Volkswagen.  
Olá Volkswagen.  
Cześć Volkswagen.  
Привет Volkswagen.  
Hej Volkswagen.  
Merhaba Volkswagen.  
Hello Volkswagen.  
Activating or deactivating the activation word  
If the activation word is deactivated, voice control cannot be activated using the activation word.  
1. Open the app overview and tap  
Voice control Voice control start/end sound or Activation word.  
tap HOME  
Voice control Activation word.  
Voice commands  
Voice control recognises only voice commands in the language set in the Infotainment system.  
Observe the following tips for successful voice commands:  
Speak clearly and at normal volume. Speak slightly louder at higher speeds.  
Avoid excessive emphasis or strong dialect.  
Do not leave long pauses when speaking.  
Avoid exterior and background noise.  
Do not point the airflow from the vents towards the microphones or roof.  
Opening suggested voice commands  
1. Open the app overview and tap  
open app overview and tap  
.
.
Depending on the content of the telephone book, it may be advisable to swap the order of the contact’s forename and  
surname to ensure it is reliably recognised from the telephone book.  
Starting the voice control function  
1. Activate activation word (→ Voice control).  
2. Say the activation word (→ Voice control).  
press  
or  
on the multifunction steering wheel.  
tap VOICE .  
Depending on the mobile telephone and operating system and on some Infotainment systems, voice control of a connected  
mobile telephone can be started by pressing and holding the or button, the sensor field, or the VOICE button .  
Ending voice control manually  
1. To open suggestions for a voice command for ending voice control, open the app overview and tap  
open the app overview and tap General.  
press on the multifunction steering wheel twice in quick succession or  
General.  
once.  
Voice control is ended automatically in the following cases:  
— Functions are used on the Infotainment system.  
—The parking system is activated.  
—During an incoming call.  
—During voice outputs and warnings of the navigation system.  
Voice control does not react  
—Voice control is not available in your language.  
—Set the correct system language in the Infotainment system.  
—Start voice control using the activation word or the button on the multifunction steering wheel.  
—Voice commands are not recognised due to a system error. Please contact a suitably qualified workshop. Volkswagen recommends  
using an authorised Volkswagen repairer.  
Voice control provides inappropriate answers  
—The voice control system has interpreted the question incorrectly.  
—Say the voice command again clearly.  
Voice control does not perform function  
—The function cannot be performed by voice control.  
—The function cannot be performed in all languages. Suggestions for voice commands in the set language can be found in the  
Infotainment system.  
—Settings in the function prevent it from being switched on or performed.  
—The voice control system has not understood the voice command.  
—Insufficient data is available.  

Related Topics

Introduction to the topic
Safety notes
Notes on use
Marks, licences, copyright
Infotainment system overview
First steps in the Infotainment system
Radio mode
Online functions in radio mode
Media mode
Navigation
Mobile phone interface
Voice control

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