Get Infotainment system -> Mobile phone interface Guide for Volkswagen T-Roc SUV First Generation (2017-2025)

You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the Infotainment

system to control the telephone functions. Sound is played back using the via the vehicle loudspeakers. Depending on equipment, you

can connect up to three mobile telephones to the Infotainment system simultaneously (→ Mobile phone interface).

Functions depend on the equipment and are not available in all countries – and depend on the mobile phone used and its operating

system.

High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality may impair

telephone calls in the vehicle.

The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile telephone.

As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once for each technology, Bluetooth or Wi-Fi®.

The device connection to the Infotainment system via Bluetooth or Wi-Fi can be restored at any time without having to pair

the device again.

When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be heard by third

parties outside the vehicle.

During a telephone call, the volume of the call can be adjusted using the volume control (→ Infotainment system overview).

Areas where special regulations apply

Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas are not always

clearly signposted. This includes, for example:

—Areas immediately around chemical pipelines and tanks.

—Lower decks of ships and ferries.

—The area around vehicles which run on liquid gas, such as propane or butane.

—Places where there are chemicals or particles such as flour, dust and metal powder in the air.

—All other places where the engine or mobile telephone must be switched off.

WARNING

In places where there is a risk of explosion, e.g. near filling stations, and in places with special regulations, ignition sparks, e.g. caused

by electrostatic discharges or mobile phones, can lead to an explosion or fire and cause serious or fatal injuries.

● Switch off the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in

locations where special guidelines apply.

● Do not operate the mobile telephone and mobile phone interface in potentially explosive areas, e.g. near filling stations, and in

locations where special guidelines apply.

Types of mobile phone interface

Depending on the country and vehicle equipment, the following mobile phone interface types may be present in your vehicle:

—Basic equipment of the mobile phone interface.

The mobile phone interface uses the Bluetooth Hands-Free Profile (HFP) for transmission. This profile allows use of telephone

functions via the Infotainment system and output via the vehicle speakers.

—Comfort mobile phone interface.

The Comfort mobile phone interface uses the HFP Bluetooth profile like the basic version of the mobile phone interface.

The Comfort mobile phone interface may be equipped with a wireless charging function (→ Charging options for mobile devices). In

order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage compartment for

the wireless charging function. If you place a suitable mobile phone in the stowage compartment, the mobile phone is connected to

the vehicle aerial, depending on the equipment → Connection to the vehicle aerial.

Connection to the vehicle aerial

Depending on model and equipment and in some countries, the mobile telephone is connected to the vehicle aerial when the stowage

compartment for the wireless charging function is used (→ Charging options for mobile devices). This improves reception and call

quality and may reduce interference signals that affect mobile telephone reception.

If the reception or call quality does not improve or if interference signals can still be heard during mobile telephone reception, you can

obtain a better connection by placing the mobile telephone in the stowage compartment the other way round with the screen facing

up.

Depending on model and equipment and in some countries, the wireless charging function can charge several mobile telephones at

the same time. If several mobile telephones are being charged at the same time, only one of the mobile telephones connects to the

vehicle aerial.

Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone interface.

Depending on equipment, you can connect up to two mobile telephones to the Infotainment system simultaneously. Only one device is

active and can be used to make calls. You can use the second connected device to receive calls via the Infotainment system and for

media playback.

The functions listed below may not be available in all Infotainment systems depending on the equipment and country. The available

functions depend on the mobile telephone used and its operating system.

Pairing a mobile telephone

The mobile telephone must be paired with the Infotainment system before the first connection is established. A user profile is

automatically saved in the Infotainment system (→ Mobile phone interface). The pairing process can take a few minutes.

1. Activate Bluetooth on the mobile telephone.

2. Activate Bluetooth on the Infotainment system.

3. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the Infotainment system.

4. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.

If pairing was successful, the data of the mobile telephone will be stored in the user profile.

5. Optional: confirm message for data transfer on the mobile telephone.

WARNING

If you carry out pairing as the driver while the vehicle is in motion, this can cause accidents or injuries.

● Carry out pairing as the driver only when the vehicle is stationary.

When some mobile telephones are paired, a PIN is shown on the display of the mobile telephone. To finish the pairing

procedure, enter this PIN on the Infotainment system.

Depending on equipment, the wireless charging function may be deactivated while you are in the Known mobile phones menu.

The wireless charging function will be reactivated when you leave the menu.

Connecting a mobile telephone

1. Pair the mobile telephone with the Infotainment system.

2. Activate Bluetooth on the mobile telephone.

User profiles

An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone is stored in the

user profile, e.g. contact details. A maximum of ten user profiles can be stored in the Infotainment system simultaneously.

Completely deleting stored data

1. Reset the Infotainment system to the factory settings (→ First steps in the Infotainment system).

Active and passive connection

At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the mobile phone

interface. If several mobile telephones are connected to the Infotainment system, you can switch between active and passive

connections. Establish an active connection to the Infotainment system in order to operate the mobile phone interface with the

desired mobile telephone.

Difference between the connection types

Active

Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the data of this

mobile telephone.

Passive

Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface. No other

functions are available.

Paired mobile telephones are stored in the Infotainment system even if they are not currently connected.

Changing the connection type (passive to active)

Prerequisite:

Several mobile telephones are connected to the Infotainment system simultaneously.

1. Tap

.

tap the name of the active mobile telephone.

tap Replace.

The mobile telephone with an active connection is highlighted.

2. Tap the name of the mobile telephone you require.

Other mobile telephones then automatically have a passive connection.

Managing connections

Prerequisite:

The mobile telephone is paired and connected.

1. Open the app overview and tap

Mobile devices.

2. Tap the technology desired for the connection.

Telephone book

The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment system for the first

time. It may be necessary to confirm transfer on the mobile telephone. Depending on equipment, up to 5,000 contact entries can be

stored in the telephone book. The telephone book is updated each time the mobile telephone is connected to the Infotainment system.

The still existing telephone book can be used during the update. A pop-up appears if changes have been detected in the telephone

book and the update of the telephone book in the Infotainment system has been fully completed.

If conference calls are supported by the mobile service provider and the mobile telephone, the telephone book can be opened during a

call and a further participant added to the call.

If an image is stored for a contact, this can also be displayed in the list next to the entry.

Using the telephone

Select a telephone number to start the call. Different functions are available for selecting a phone number.

Using contact data

If there are several phone numbers for each contact, you must select the phone number you require.

1. Tap to search for a contact and enter the name of the contact in the input field.

tap a favourite in the main menu of the mobile phone interface to call a favourite.

2. Tap a contact in the list to start the call.

When searching for a contact, enter the surname and first name separated by a space.

Using the call list

The mobile phone interface displays the call list of the mobile telephone.

1. Tap

All.

tap and filter entries in the call list (e.g. missed calls).

2. To start the call, tap a number or, where applicable, a contact in the list.

Entering a phone number manually

1. Tap and enter a phone number.

2. Tap to start the call.

While you are entering a phone number, contacts that match the number will be shown on the Infotainment system display.

Favourites and speed dial buttons

A favourite from the telephone book can be assigned to a speed dial button. If an image is stored in the entry, this will be displayed on

the speed dial button.

Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface) (→ Bluetooth).

Assigning a speed dial button

1. Tap a free speed dial button.

2. Tap a contact from the telephone book or search for the contact using the search bar. If several telephone numbers are stored for

a contact, tap the required number in the list.

Editing a speed dial button

1. Tap and hold the speed dial button until the telephone book is opened.

2. Tap a new contact from the telephone book. If several telephone numbers are stored for a contact, tap the required number in

the list.

Calling a favourite

1. Tap the assigned speed dial button.

Favourites are not automatically updated. If the phone number of a contact changes, the speed dial button must be assigned

again.

Deleting favourites from the speed dial button

1. Tap

2. Tap on the desired speed dial button to delete a favourite.

tap

Manage favourites.

.

tap Delete all to delete all favourites from all speed dial buttons.

3. Tap confirmation to delete.

Sending text messages

Depending on the mobile telephone and the Infotainment system used, you can send and receive SMS text messages and emails via

the mobile phone interface in some countries.

The ability to send and receive emails also depends on the app being used on the mobile telephone.

Sending text messages

1. Tap

Text message New message and enter the message on the screen.

2. Enter the desired contact in the search bar.

3. Tap OK to send the message.

Sending emails

1. Tap

E-mail New message and enter the message.

2. Enter and tap the desired contact in the search bar.

3. Tap OK to send the message.

Functions

The functions are dependent on the equipment level and are not available in all countries. The available functions depend on the

mobile telephone used and its operating system.

—Hands-free function.

—SMS functions via Bluetooth:

—Read SMS.

—Write an SMS, including templates.

—Have SMS read out loud.

—Message history.

—Email functions via Bluetooth:

—Read emails.

—Write emails.

Symbols

The symbols depend on the equipment and are not available in all countries and may also differ in appearance depending on the

Infotainment system.

General symbols

1. To open the main menu, depending on equipment, open the app overview and tap (→ Infotainment system overview).

tap PHONE (→ Infotainment system overview).

press PHONE (→ Infotainment system overview).

Opens the contact list.

Open call lists for incoming and outgoing calls.

Dial phone number.

Open text messages SMS and email, depending on country.

Change active device.

or

Open the settings.

Symbols for phone calls

Start, answer or display call.

End or reject call.

Mute hands-free system.

Hold call.

Continue call.

Add a participant to a conference or start conference.

SOS or

Make emergency call (SOS).

Obtain help in the event of breakdown.

Voicemail.

Obtain information about the Volkswagen brand and selected value-added services relating to traffic and travel.

Symbols for call lists

1. Tap to open the call lists.

or

Incoming call.

Outgoing call.

Missed call.

Frequent calls or favourites from the mobile telephone, if supported by the mobile telephone.

Phone number (work).

Phone number (private).

Mobile telephone number.

Fax.

Fax (business).

Fax (private).

Symbols for text messages

1. Tap to open the text messages.

Open template for text messages.

Have text messages read out loud.

The voice control allows you to perform certain functions by spoken commands.

Does my vehicle have voice control?

Voice control is installed in the vehicle if the

or

button is present on the multifunction steering wheel or the VOICE button is

present on the Infotainment system and voice control is started after pressing the button, or if your vehicle understands the activation

word (→ Voice control).

Voice control is active and will recognise the spoken words.

Test voice control before starting a journey in order to familiarise yourself with the function.

Voice control features

Depending on country and the set language in the Infotainment system, the system language, voice control is available offline or

online.

Depending on the system language, voice commands (→ Voice control) can be formulated freely and colloquial. Voice commands

depend on the system language and equipment. For example, the statement “I’m cold” will lead to the temperature in the vehicle

being increased, or the statement “How long until I get there?” will result in output of the time remaining until the destination is

reached.

Depending on the system language, voice commands that are evaluated online allow an optimised POI search to be performed, e.g. for

POIs. Messages can also be dictated. For online mode, you need a valid contract for the vehicle for use of the mobile online services .

In some system languages, the voice commands must be formulated according to a certain pattern in order to guarantee recognition,

e.g. “Navigate to [Town, Street name, House number]”.

Further examples and suggestions for voice commands depend on the system language. These can be found in the Infotainment

system (→ Voice control).

The number of languages available in your country depends on the country in question.

If voice control is available online for your language, this will be used when voice control is activated.

Seat-based voice control

Depending on the model and equipment and in some countries, voice control can detect whether the driver or front passenger is

speaking by means of additional microphones. This enables you to open seat-related functions in the supported languages, e.g.

switching on the seat heating.

Infotainment system -> Mobile phone interface for Your Volkswagen T-Roc SUV First Generation (2017-2025)

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