Get Consumer information Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

medical device.

The Volkswagen Commercial Vehicle dealership warranty

Volkswagen Commercial Vehicles dealerships guarantee that the vehicles they sell are free from defects. The

dealerships are also responsible for handling warranty claims.

Please refer to your sales contract or contact your Volkswagen Commercial Vehicles dealership for details of the

warranty and guarantee conditions.

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Warranty for the paintwork and body

Volkswagen Commercial Vehicles dealerships provide a warranty for the paintwork and bodies of all vehicles

purchased from them.

In addition to the warranty conditions for Volkswagen Commercial Vehicles straight from the factory(as detailed in

the purchase contract), Volkswagen Commercial Vehicle dealerships guarantee that the body of vehicles they sell will

not be affected by paint defects or corrosion perforation for a specified period:

—a three-year warranty on paint defects and

—a twelve-year corrosion perforation warranty. Here, corrosion perforation refers to rust forming on the inside

(cavity) of the body and causing holes in the sheet metal.

However, if damage of this kind should occur, every Volkswagen Commercial Vehicles dealership must rectify it

through repair work without charging labour and material costs.

The warranty does not cover the following:

—Damage caused by external influence or insufficient care.

—Faults on the body or paintwork which are not repaired quickly enough according to manufacturer regulations.

—Corrosion perforation that is directly related to body repairs not being carried out according to manufacturer

specifications.

If the body is repaired or painted, your Volkswagen Commercial Vehicles dealership will confirm your warranty

against corrosion perforation for the repaired area.

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LongLife mobility guarantee (Volkswagen Commercial Vehicles)

In many European markets, Volkswagen Commercial Vehicles dealerships offer a comprehensive LongLife mobility

guarantee for new vehicles. It applies from vehicle delivery until the first scheduled inspection.

If you purchase your new vehicle directly from Volkswagen Commercial Vehicles, they will issue the LongLife mobility

guarantee from delivery until the first due inspection.

Your Volkswagen Commercial Vehicles service partner will extend the LongLife mobility guarantee until the next due

inspection if the due inspection is carried out there. The cost of the service covers the entire guarantee package.

Please ask your Volkswagen Commercial Vehicles dealership for details of services, conditions and time limits

relating to the LongLife mobility guarantee.

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Data storage and services

Applies in EU countries where the General Data Protection Regulation of the European Union is valid.

Data processing in the vehicle

Your vehicle is fitted with electronic control units. Control units process data that they receive, e.g. from vehicle

sensors, generate themselves or exchange between each other. Some control units are required for the safe

functioning of your vehicle, others support you when driving (driver assist systems), others enable convenience or

additional functions of the Infotainment system.

Personal reference

Each vehicle is identified by a unique chassis number. This vehicle identification number can be traced back to the

current and former holders of a vehicle, e.g. in Germany, through information at the Federal Motor Transport

Authority. There are also other ways to trace the holder or driver using data acquired from the vehicle, e.g. via the

registration number.

The data generated or processed by control units may therefore contain personal data or be supplemented with

personal data under certain circumstances. Depending on the vehicle data that are available, it may be possible to

draw conclusions about your driving behaviour, your location or route and on vehicle use, for example.

Your rights regarding data protection

In accordance with the valid data protection legislation, you have certain rights towards Volkswagen Commercial

Vehicles when your personal data are processed.

You therefore have a free and comprehensive right to information from Volkswagen Commercial Vehicles and third

parties, e.g. assigned breakdown services or workshops or providers of online services in the vehicle, if these parties

have stored your personal data. If you wish, you may request information on which data about yourself have been

stored for which purpose and from where the data originates. Your entitlement to information also covers the

transfer of data to other authorities.

You can have data that are only stored locally in the vehicle read out with specialist help, e.g. in a workshop, possibly

for a fee.

Legal requirements for the disclosure of data

If there are applicable legal regulations, Volkswagen Commercial Vehicles is obliged to hand over data stored at

Volkswagen Commercial Vehicles in the required scope in individual cases when requested by state authorities. Such

cases include investigation of a criminal offence, for example.

Public authorities also have the power within the framework of applicable laws to read data from vehicles themselves

in individual cases. They can read information, for instance, from the airbag control unit in the case of an accident, to

help investigate the accident.

Operating data in the vehicle

Control units process data to operate the vehicle.

This includes, for example:

—Vehicle status information, e.g. speed, deceleration, lateral acceleration, wheel speed, display of fastened seat

belts.

—Ambient conditions, e.g. temperature, rain/light sensor and sensors for Adaptive Cruise Control.

As a rule, these data are momentary and are not stored beyond the operating time and are only processed in the

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vehicle itself. Control units often contain data memories, among other things for customisation of settings via the

vehicle key. They are used to allow information regarding the vehicle status, component load levels, servicing

requirements, technical events and faults to be recorded on a temporary or permanent basis.

The following are stored according to the technical equipment:

—Operating states of system components, e.g. fill levels, tyre pressure, status of the 12-volt vehicle battery.

—Faults or malfunctions in important system components, e.g. lights, brakes.

—System reactions to specific driving situations, e.g. triggering of an airbag, intervention of the stability control

systems.

—Information on events during which the vehicle sustained damage.

In special cases, e.g. when the vehicle has detected a malfunction, it may be necessary to store data that were

actually only momentary.

If you make use of services, e.g. repair services or servicing work, the stored operating data can, if necessary, be read

out together with the vehicle identification number and used. The data can be read from the vehicle by staff in the

service network, e.g workshops, or third parties, e.g. breakdown services. The same applies to warranty cases and

quality assurance measures.

The data is read out exclusively via the legally prescribed OBD connection(on-board diagnosis) in the vehicle→

.

The read operating data provide a record of technical states of the vehicle or individual components, help diagnose

faults, meet warranty obligations and improve quality. These data, particularly information about component loading,

technical events, incorrect operation and other faults, will be transferred to Volkswagen Commercial Vehicles

together with the vehicle identification number for this purpose where applicable. Furthermore, the manufacturer is

subject to product liability. Volkswagen Commercial Vehicles also uses operating data from vehicle for this, e.g. for

recall campaigns. These data can also be used to check warranty and guarantee claims made by customers.

Event memories in the vehicle can be reset by a service workshop as part of repair or service work or if you request

this.

The event memory should only be read and reset by a correspondingly qualified workshop. Additional information on

the stored data is available from correspondingly qualified workshops.

After a fault has been rectified, the information in the memory pertaining to the fault is deleted. Other memory

content is overwritten on an ongoing basis.

Reprogramming control units

All data for the control of components are stored in the control units. Some convenience functions, such as lane

change flash, single door unlocking and displays, can be reprogrammed using special workshop equipment. If the

convenience functions are reprogrammed, the specifications and descriptions in this owner's manual will no longer

match the original functions. Volkswagen Commercial Vehicles recommends that you have the reprogramming

entered into the digital service schedule by a suitably qualified workshop.

Correspondingly qualified workshops have all the relevant information about this type of reprogramming.

Convenience and Infotainment functions

You can store and modify or reset convenience settings(e.g. customisation) in the vehicle at any time.

Depending on the equipment in the vehicle, this includes, for example:

—Settings for seat and steering wheel positions

—Running gear and air conditioning system settings

—Customised settings such as mirror adjustment or background lighting.

Depending on the equipment selected, you may be able to store your own data in the vehicle's Infotainment

functions.

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Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

These data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g.

mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can delete them at any time.

These data are transmitted to third parties only at your request, in particular in relation to the use of online services

and in accordance with your personal settings.

Infotainment system

Depending on the equipment installed, you may be able to store your own data in the vehicle's Infotainment system.

Depending on the equipment in the vehicle, this includes, for example:

—Media files for playback of music, films or photos in an Infotainment system.

—Address book data for use with a hands-free system or navigation system.

—Navigation destinations you have entered.

—Data regarding the use of online services.

These data can be stored locally in the vehicle or located on a device that you have connected to the vehicle, e.g.

mobile device, USB stick or MP3 player. If these data are stored in the vehicle, you can delete them at any time.

These data are transmitted to third parties only at your request, in particular in relation to the use of online services

and in accordance with your personal settings.

Integration of mobile devices

If your vehicle contains the necessary equipment, you can connect your mobile device or any other mobile end device

to your vehicle so that you can control this device via the controls integrated in the vehicle, provided the

corresponding functions are available. For example, images and sounds from the mobile device can be output

through the Infotainment system. At the same time, certain information is sent to your mobile device. This includes

location data and additional general vehicle information, depending on the type of integration. For more details, refer

to the information about display of apps in the Infotainment system.

This enables selected apps on the mobile device to be used in the vehicle, e.g. navigation or music player. The mobile

device and vehicle do not interact in any other ways than those described here, in particular the device does not

actively access vehicle data. The type of further data processing depends on the app provider. Whether or not you

can adjust settings in this regard depends on the app in question and the operating system of your mobile device.

Online services

If your vehicle is equipped with a connection to a mobile network, your vehicle will be able to exchange data with

other systems. The vehicle can be connected to a mobile network using a transmitter and receiver unit in the vehicle

or using your own mobile device. This mobile network connection enables you to use online functions. This includes

various online services and apps provided by Volkswagen Commercial Vehicles or other third party providers.

Manufacturer services

In the case of Volkswagen Commercial Vehicles online services, Volkswagen Commercial Vehicles describes the

respective functions in a suitable place, e.g. in a separate service description or on a website, and provides the

associated information on data protection law. Personal data may be used to perform online services. To this end,

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data are exchanged over a secure connection, e.g. using the designated IT systems of the manufacturer. Any

collection, processing and use of personal data that goes beyond the provision of the service takes place exclusively

according to legal regulations, contractual agreements or the necessary permission.

You can activate and deactivate the services and functions, some of which charge a fee, and, in some cases, also

disable the vehicle's entire data connection. This does not apply to any functions and services required by law, e.g.

emergency call systems.

Third-party services

If you are able to use online services provided by a party other than the manufacturer, these services are the sole

responsibility of the provider in question and are subject to this provider's privacy policy and terms and conditions of

use. Volkswagen Commercial Vehicles has no influence over the content exchanged in these services.

Please refer to the provider in question for information about the type, scope and purpose of the collection and use of

personal data related to third-party services.

WARNING

Incorrect use of the diagnostic interface can cause faults, which can result in accidents and serious injuries.

● Never read out the event memory using the diagnostic interface yourself.

● The event memory should be read only by a correspondingly qualified workshop using the diagnostic interface.

Event data recorder

This vehicle is equipped with an event data recorder. The event data recorder’s main task is to record data in

accidents or situations similar to an accident, e.g. when an airbag is triggered or when the vehicle collides with an

obstacle on the road. These data help in analysis of how a vehicle system behaved in these situations. The event data

recorder records data relating to the driving dynamics and the restraint system for a short period of 10 seconds or

less, e.g.

—How various systems in your vehicle responded to the situation.

—Whether the driver and front passenger had their seat belts fastened.

—The extent to which the driver depressed the brake and accelerator.

—How fast the vehicle was travelling.

These data help to obtain a better understanding of the circumstances in the situations where accidents and injuries

have occurred.

Data from driver assist systems are also recorded. In addition to information about whether the systems were

switched on or off, available only to a restricted extent or inactive, it is also possible to determine whether these

functions steered, accelerated or braked the vehicle in the above-described situations. Depending on the vehicle

equipment, these systems include the following:

—Automatic adaptive cruise control.

—Lane keeping system.

—Park Assist.

—Emergency braking function.

The data of the event data recorder are recorded only if a particular accident-like situation occurs. No recordings

occur under normal driving conditions. Audio or video data from the vehicle interior or vehicle surroundings are not

stored. Personal data, e.g. name, gender, age or location of the accident, are not recorded at any time. However, third

parties such as law enforcement agencies can use corresponding means to link the content of the event data recorder

with other sources of data and thus establish a reference to persons as part of an accident investigation.

Special equipment, access to the legally prescribed diagnosis interface(on-board diagnosis) and switched-on ignition

are required in order to read data out of the event data recorder.

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Volkswagen Commercial Vehicles will not access, read out or process data from the event data recorder unless the

vehicle owner, or lessee in the case of leasing, grants their permission. Exceptions to this are contractual or legal

provisions.

Due to its legal product monitoring obligations, Volkswagen Commercial Vehicles is entitled to use the data for field

monitoring and also for research purposes and quality improvements. For research purposes, Volkswagen

Commercial Vehicles makes the data available to third parties in anonymous form, in other words without any

reference to the individual vehicle, vehicle owner or lessee.

Information stickers and plates

Stickers and plates showing important information for vehicle operation are factory-fitted in the engine

compartment and on certain vehicle parts.

—Never remove stickers or signs. They must remain legible at all times.

—If vehicle parts bearing stickers or plates are removed from the vehicle, replacement stickers or plates with the

same information must be applied properly to the new parts by a correspondingly qualified workshop.

Safety certificate

There is a safety certificate on the door pillar of the driver door which states that all necessary safety standards and

specifications from the transport safety authorities of the particular country were met at the time of production. The

month and year of production and the chassis number may also be listed. Observe notes in the owner's manual.

WARNING

Handling the vehicle incorrectly will increase the risk of accident and injuries.

● Observe legal requirements.

● Observe the owner's manual.

NOTICE

Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

● Observe legal requirements.

● Carry out servicing work in accordance with the specifications.

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Fluids in the air conditioning system

Refrigerant in the air conditioning system

The sticker in the engine compartment provides information about the type and quantity of the refrigerant used in

the vehicle's air conditioning system. The sticker is located in the front part of the engine compartment close to the

refrigerant filler neck.

Warning: The air conditioning system must be serviced only by qualified personnel.

Type of refrigerant.

Type of refrigerant oil.

See workshop information(available only for Volkswagen Commercial Vehicles dealerships).

The air conditioning system must be serviced only by qualified personnel.

Flammable refrigerant.

Ensure correct disposal of all components and never install components removed from end-of-life vehicles or

recycled components in the vehicle.

Refrigerant oil in the air conditioning system

The air conditioning system is filled with refrigerant oil. The sign on the air conditioning compressor provides

information about the type and quantity of the refrigerant oil used (→ Repairs and technical modifications).

WARNING

For safety reasons, the air conditioning system must be serviced only by qualified personnel.

NOTICE

Never replace or repair the evaporator in the air conditioning system with replacement parts from end-of-life

vehicles or from recycling sources.

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Infotainment system and antennas

The vehicle aerials are located in the exterior mirrors and on the roof. If any metallic chrome-plated trim, such as

chrome-plated design caps, is retrofitted to the exterior mirrors, you may experience problems with the radio, mobile

telephone and navigation services or they may lose the ability to transmit and receive signals completely.

NOTICE

A retrofitted Infotainment system must be compatible with the aerial amplifier fitted as standard in the vehicle. The

aerial amplifier could otherwise be damaged.

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Component protection

Some electronic components and control units are fitted with component protection as standard, e.g. the

Infotainment system.

The component protection permits a correspondingly qualified workshop to legitimately install or replace

components and control units.

The component protection prevents the factory-supplied components from being operated without restrictions

outside the vehicle in the following situations:

—Installation in other vehicles, e.g. after theft.

—Operation of components outside the vehicle.

If a text message about component protection appears in the display of the instrument cluster or the screen of the

Infotainment system, go to a correspondingly qualified workshop.

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Information in accordance with the EU Chemicals Regulation REACH

In accordance with the European regulations on chemicals, known asREACH, Volkswagen Commercial Vehicles

would like to inform you about the materials that may be found in your vehicle.

You can access this information online using your vehicle identification number :

https://reachinfo.volkswagen.com

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Disposing of used batteries and electronic equipment

Used batteries

Used batteries must be collected separately and recycled by the end user. This is indicated by the symbol with the

crossed-through waste bin . As the end user, you are required by law to return used batteries.

Batteries containing heavy metals are marked with the chemical symbols HG(mercury), Cd (cadmium) and/or Pb

(lead). Heavy metals can be harmful to human and animal health and tend to accumulate in the environment. You

must ensure the separate collection and proper return of used batteries to prevent this from happening.

Special care must be taken when handling batteries containing lithium, e.g. they must never be heated to high

temperatures or become physically damaged. If gases or fluids escape, they can pose a significant risk to health and

the environment. A short circuit of the terminals can also cause a fire or explosion.

—Used batteries can be returned to Volkswagen Commercial Vehicles dealerships in EU member states and other

countries.

—Your Volkswagen Commercial Vehicles dealership can provide further information on returning and recycling end-

of-life vehicles, or you can visit:

http://www.volkswagen.com

Old electrical/electronic devices

The vehicle contains electrical/electronic devices, such as the SD card in the navigation system, and remote controls.

The electrical/electronic devices are marked with the crossed-out bin symbol

.

Used electrical/electronic devices marked with this symbol must be collected and disposed of separately from your

normal domestic waste. You can hand in these electrical/electronic devices at local collection points or to any

approved national return systems. Batteries, rechargeable batteries or lamps that are not a fixed part of the device

must be removed first and disposed of accordingly.

—You are responsible for deleting any personal data stored on the old devices.

—Your Volkswagen Commercial Vehicles dealership can provide further information on waste prevention and on

returning and recycling end-of-life vehicles, or you can find information online:

http://www.volkswagen.com

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Declaration of conformity

The corresponding manufacturer hereby declares that the components listed below were compliant with the basic

requirements and any other relevant regulations and laws at the time the vehicle was produced.

Approval symbols for radio systems in England, Wales and Scotland(expected introduction in 2021).

Importer:

Volkswagen Group United Kingdom Ltd.

Yeomans Drive, Blakelands

Milton Keynes, MK 14 5AN

United Kingdom

Parts

—12-volt socket.

—Depending on the vehicle equipment and country, additional sockets with a voltage of 100 to 230 volts .

—Airbags

—Vehicle toolkit

—Entry light and torch

—Fire extinguisher

—Belt tensioner

—Compressor

—Headphones

—Charger

—Charge cable

—Pyrotechnic fuse

—SD Card

—Actuators

—First aid kit

—High-visibility waistcoat

—Jack

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Third-party copyright information

Some of the products installed in the vehicle contain software components which are subject to open source licences.

A list of open source software components, including information on copyright, the relevant open source licence

conditions, and the associated licence texts can be found on the following website:

http://www.volkswagen.com/softwareinfo

The source code for certain open source software components can be requested from the vehicle manufacturer. The

manufacturer will make the source code available to you in accordance with the relevant licence conditions. You will

only be charged the actual costs of provision, e.g. for the data media and postage costs. The above-mentioned

website contains the necessary information.

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Returning and scrapping end-of-life vehicles

Recycling end-of-life vehicles

At the end of its service life, your vehicle should be handed in for environmentally responsible recycling or disposal.

For this reason, the last keepers of vehicles in the EU and many other countries are required by law to take their

vehicle to an approved collection point, vehicle return centre or authorised dismantling facility.

Volkswagen Commercial Vehicles has an existing arrangement for end-of-life vehicles: you can return your vehicle at

a wide range of collection points in all EU member states and in many other countries. If you satisfy the national legal

requirements, you can return your end-of-life vehicle free of charge within the EU.

The vehicle return centre issues a recycling certificate which serves as proof that the end-of-life vehicle has been

recycled properly.

Further information about collection points is available from your Volkswagen Commercial Vehicles dealership.

Scrapping

The relevant safety requirements must be observed when the vehicle or its individual components, e.g. from the

airbag system and belt tensioners, are scrapped. Suitably qualified workshops are familiar with these requirements.

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Consumer information for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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