Get Mobile phone interface Guide for Volkswagen Transporter Van Seventh Generation (2021-2025)

Introduction

You can connect your mobile telephone to the Infotainment system via the mobile phone interface and then use the

Infotainment system to control the telephone functions. The audio is relayed via the vehicle loudspeakers.

You can connect up to two mobile telephones to the Infotainment system simultaneously. Only one device will be

active and can be used to make calls. The second connected device can accept calls via the Infotainment system and

be used for playing back media.

High speeds, poor weather and poor road conditions, loud noise levels, also outside the vehicle, and network quality

may impair telephone calls in the vehicle.

The mobile phone interface may contain an aerial amplifier which improves the reception quality of the mobile

telephone.

As a general rule, it is only necessary to pair a device, e.g. mobile telephone, once. You can then reconnect the

device to the Infotainment system via Bluetooth or Wi-Fi

at any time without having to pair the device again.

When a telephone call is made using the hands-free system or at a loud volume, a conversation can also be

heard by third parties outside the vehicle.

Opening the mobile phone interface main menu

1. Tap HOME

Or: Tap MENU

.

Or: Press PHONE.

Opening the settings menu

1. Tap HOME

Tap MENU

.

Or: Press PHONE

.

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Equipment specification and symbols

The specified equipment features and symbols are not available in all countries and for all Infotainment systems.

The symbols may have a different appearance in some Infotainment systems.

Equipment

—Hands-free function.

—Use up to two mobile telephones simultaneously.

—Phone book with a maximum of 5,000 contact entries.

—SMS

functions via Bluetooth:

—SMS

read.

—SMS

write (including templates).

—SMS

Have messages read out loud.

—Message history.

—Email functions via Bluetooth:

—Read emails.

—Write emails.

—Convenience telephony.

—Connection to wireless charging facility(wireless charging function).

—Connection to the microphone integrated in the vehicle.

Main menu symbols

Contacts.

Call lists for incoming and outgoing calls.

Dial a phone number.

Text messages (SMS

and email).

Setup of mobile phone interface.

Select the active device from two or more connected mobile telephones.

Select a device connected via Bluetooth for pairing.

Symbols for telephone calls

Make and display a call

End or reject a call.

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Open the contact list.

Dial a phone number.

Mute the hands-free system.

Hold a call.

Reject call with text message template.

Activate or deactivate the hands-free system.

Add a participant to a conference or start a conference.

Minimise the call display.

Make an emergency call.

Mailbox.

Get help in the event of a breakdown.

Obtain information about the Volkswagen brand and about selected value-added services relating to traffic and

travel.

Symbols in the contact window

1. Tap

to open the contact window.

Input to search for contacts.

Open favourites.

Edit favourites.

Add favourites.

Remove favourites.

Opening the phone book.

Call list symbols

1. Tap or to open the call lists.

Incoming call.

Outgoing call.

Missed call.

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Favourites call list.

Frequent calls or a phone number sent as a favourite by the connected mobile telephone(if supported by the

mobile telephone).

Telephone number (company).

Telephone number (private).

Mobile telephone number.

Fax machine.

Fax (company).

Fax (private).

Text message symbols

1. Tap to open the text messages.

Top left: Select active input.

Received text message.

Sent text message.

Activate voice input.

Have messages read out loud.

Template for text messages.

Areas where special regulations apply

Potentially explosive atmospheres

Switch off the mobile telephone and mobile phone interface in areas where there is an explosion hazard. These areas

are not always clearly signposted. This includes, for example:

—Areas immediately around chemical pipelines and tanks.

—Lower decks of ships and ferries.

—The area around vehicles which run on liquid gas, for example propane or butane.

—Places where there are chemicals or particles such as flour, dust and metal powder in the air.

—All other places where the engine or mobile telephone must be switched off.

WARNING

Switch off the mobile telephone and mobile phone interface in areas where there is a risk of explosion and in areas

where special regulations apply!

NOTICE

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Your mobile telephone must always be switched off in areas where special regulations apply and when the use of

mobile telephones is forbidden. The radiation produced by the mobile telephone when switched on may interfere

with sensitive technical and medical equipment, possibly resulting in malfunction or damage to the equipment.

Types of mobile phone interface

The following types of mobile phone interface may be present in the vehicle, depending on the equipment and the

country:

—Basic mobile phone interface.

—Comfort mobile phone interface.

Basic mobile phone interface

The basic mobile phone interface uses theHFP

Bluetooth profile for transmission. It enables the use of telephone functions via the Infotainment System and

playback via the vehicle loudspeakers.

Comfort mobile phone interface

The Comfort mobile phone interface uses theHFP

Bluetooth profile like the basic version of the mobile phone interface.

The Comfort mobile phone interface may be equipped with a wireless charging function.

In order to use the wireless charging function, you must place a suitable mobile telephone correctly in the stowage

compartment. Depending on the vehicle equipment, the mobile telephone may be paired with the vehicle aerial. This

improves the reception and call quality.

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Pairing, connecting and managing

Pair and connect a mobile telephone with the Infotainment system in order to use the functions of the mobile phone

interface. The mobile telephone must be paired with the Infotainment system before the first connection is

established. During this process, a user profile is automatically saved in the Infotainment system.

This pairing procedure can take a few minutes. Available functions depend on the mobile telephone used and its

operating system.

Pairing a mobile telephone

Prerequisites for pairing:

✓ Bluetooth is activated on the mobile telephone.

✓ Bluetooth is activated on the Infotainment system.

1. Touch MENU

Select mobile telephone.

Or: Press PHONE and touch

The system starts scanning for available Bluetooth devices. The system shows a list of available Bluetooth

devices when the search has been completed.

2. Open the list of available Bluetooth devices on the mobile telephone and select the device name of the

Infotainment system.

3. Observe the messages on the mobile telephone and Infotainment system and confirm as necessary.

If pairing was successful, the data of the mobile telephone will be stored in the user profile.

4. Optional: confirm the message for the data transfer on the mobile telephone.

WARNING

Carrying out the pairing while driving may cause accidents or injuries.

● Only ever pair devices when the vehicle is stationary.

When some mobile telephones are paired, a

is shown on the display of the mobile telephone. To finish the pairing procedure, enter this PIN on the Infotainment

system.

Paired mobile telephones are stored in the Infotainment system even if they are not currently

connected.

Managing connections

Prerequisites:

✓ The mobile telephone is paired and connected.

✓ Bluetooth is activated on the mobile telephone.

1. Tap HOME

Or: Tap MENU

Mobile devices.

Or: Press PHONE and tap

Select mobile telephone.

2. Touch to select the technology you wish to use for the connection.

Active and passive connection

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At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the

mobile phone interface. If several mobile telephones are connected to the Infotainment system, you can switch

between active and passive connections. Establish an active connection to the Infotainment system in order to

operate the mobile phone interface with the desired mobile telephone.

Difference between the connection types

Active

Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the

data of this mobile telephone.

Passive

Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface.

Other functions are not available.

Switching connection type (passive to active)

Prerequisite:

✓ several mobile telephones are connected to the Infotainment system simultaneously.

1. . The mobile telephone with an active connection is highlighted.

2. Tap the name of the desired mobile telephone.

Other mobile telephones then automatically have a passive connection.

User profiles

An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone

is stored in the user profile, e.g. contact details or settings. A maximum of 10 user profiles can be stored in the

Infotainment system simultaneously.

Deleting a user profile

You can delete user profiles individually under Settings. Reset the Infotainment system to factory settings to delete

the stored data completely.

1. Tap

Setup

.

Or: Press PHONE and tap

.

The user profiles are located underSelect mobile telephone or Mobile devices.

2. Tap the desired user profile and tap to delete.

Making phone calls and sending messages

The symbols may have a different appearance in some Infotainment systems.

Opening the mobile phone interface

1. Touch HOME

Or: Touch MENU

.

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Using a telephone

Select a telephone number to start the call. Various functions are available for selecting a telephone number.

Using contact details

If there are several phone numbers for each contact, you must select the desired phone number.

1.

Tap and enter the contact data you are looking for.

Or:

Tap Favourites.

Tap All.

2. Tap the required contact in the list to start the call.

When searching for a contact, enter the surname and first name separated by a

space.

Use call list

The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are

stored as favourites. Start calls via the call list.

1. Tap

All. Touch a number in the list to start the call.

Or: Tap Missed. Touch a number in the list to start the call.

Or: Tap Mobile. To start the call, tap a contact or number.

Entering a telephone number manually

1.

Tap and enter a telephone number.

2. Tap to start the call.

While you are entering a phone number, contacts that match the number will appear on the Infotainment

system display.

Sending text messages

Depending on the mobile telephone and the Infotainment system used, you can send and receiveSMS

and email via the mobile phone interface in some countries.

Switching between text messages and email

To send SMS

or emails, activate the corresponding option at the top left of the screen. The active option is displayed on the screen,

e.g. Text message.

1.

.

2. Touch the desired option.

Sending an SMS

1. Tap

Text message New message and enter the message on the screen.

2. Enter the desired contact in the search bar. If necessary, you can search for a contact by means of Search.

3. Tap the required contact or multiple contacts in the list.

4. Tap OK to send the message.

Sending an email

402

1. Tap

E-mail New message and enter the message on the screen.

2. Enter the desired contact in the search bar. If necessary, you can search for a contact by means of Search.

3. Tap one or more contacts in the list.

4. Tap OK to send the message.

Telephone book, favourites and speed dial buttons

Phone book

The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment

system for the first time. It may be necessary to confirm transfer on the mobile telephone.

The phone book is updated every time you connect. The phone book that is still available can be used during the

update.

If conference calls are supported, you can open the phone book during a call and add another person.

If an image is stored for a contact, this can also be displayed in the list next to the entry.

Favourites and speed dial keys

A speed dial key can be assigned with a favourite from the phone book. If an image is stored in the entry, it will be

shown on the speed dial key.

Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface).

The symbols may have a different appearance in some Infotainment systems.

Assigning speed dial keys

1.

.

2. Touch a contact from the telephone book. If multiple phone numbers are stored for the contact, touch the

number from the list.

Editing speed dial keys

1. Tap and hold a speed dial key until the phone book opens.

2. Touch a new contact from the phone book. If multiple phone numbers are stored for the contact, touch the

number from the list.

Calling a favourite

1. Tap an assigned speed dial button.

Favourites are not updated automatically. If the telephone number of a contact should change, the speed dial

key must be assigned again.

Deleting favourites from the speed dial button

1.

.

2. Tap on the desired speed dial button to delete a favourite.

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Mobile phone interface for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

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