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Mobile phone interface -> Making phone calls and sending messages for Your Volkswagen Transporter Van Seventh Generation (2021-2025)

At least one mobile telephone must be connected to the Infotainment system in order to use the functions of the  
mobile phone interface. If several mobile telephones are connected to the Infotainment system, you can switch  
between active and passive connections. Establish an active connection to the Infotainment system in order to  
operate the mobile phone interface with the desired mobile telephone.  
Difference between the connection types  
Active  
Mobile telephone is paired and connected. The functions of the mobile phone interface are performed with the  
data of this mobile telephone.  
Passive  
Mobile telephone is paired and connected. Only incoming calls can be accepted via the mobile phone interface.  
Other functions are not available.  
Switching connection type (passive to active)  
Prerequisite:  
several mobile telephones are connected to the Infotainment system simultaneously.  
1. . The mobile telephone with an active connection is highlighted.  
2. Tap the name of the desired mobile telephone.  
Other mobile telephones then automatically have a passive connection.  
User profiles  
An individual user profile is automatically created for every paired mobile telephone. Data from the mobile telephone  
is stored in the user profile, e.g. contact details or settings. A maximum of 10 user profiles can be stored in the  
Infotainment system simultaneously.  
Deleting a user profile  
You can delete user profiles individually under Settings. Reset the Infotainment system to factory settings to delete  
the stored data completely.  
1. Tap  
Setup  
.
Or: Press PHONE and tap  
.
The user profiles are located underSelect mobile telephone or Mobile devices.  
2. Tap the desired user profile and tap to delete.  
Making phone calls and sending messages  
The symbols may have a different appearance in some Infotainment systems.  
Opening the mobile phone interface  
1. Touch HOME  
Or: Touch MENU  
.
.
401  
Using a telephone  
Select a telephone number to start the call. Various functions are available for selecting a telephone number.  
Using contact details  
If there are several phone numbers for each contact, you must select the desired phone number.  
1.  
Tap and enter the contact data you are looking for.  
Or:  
Or:  
Tap Favourites.  
Tap All.  
2. Tap the required contact in the list to start the call.  
When searching for a contact, enter the surname and first name separated by a  
space.  
Use call list  
The mobile phone interface stores incoming and outgoing calls in the call list. Frequently used phone numbers are  
stored as favourites. Start calls via the call list.  
1. Tap  
All. Touch a number in the list to start the call.  
Or: Tap Missed. Touch a number in the list to start the call.  
Or: Tap Mobile. To start the call, tap a contact or number.  
Entering a telephone number manually  
1.  
Tap and enter a telephone number.  
2. Tap to start the call.  
While you are entering a phone number, contacts that match the number will appear on the Infotainment  
system display.  
Sending text messages  
Depending on the mobile telephone and the Infotainment system used, you can send and receiveSMS  
and email via the mobile phone interface in some countries.  
Switching between text messages and email  
To send SMS  
or emails, activate the corresponding option at the top left of the screen. The active option is displayed on the screen,  
e.g. Text message.  
1.  
.
2. Touch the desired option.  
Sending an SMS  
1. Tap  
Text message New message and enter the message on the screen.  
2. Enter the desired contact in the search bar. If necessary, you can search for a contact by means of Search.  
3. Tap the required contact or multiple contacts in the list.  
4. Tap OK to send the message.  
Sending an email  
402  
1. Tap  
E-mail New message and enter the message on the screen.  
2. Enter the desired contact in the search bar. If necessary, you can search for a contact by means of Search.  
3. Tap one or more contacts in the list.  
4. Tap OK to send the message.  
Telephone book, favourites and speed dial buttons  
Phone book  
The telephone book is stored in the Infotainment system when a mobile telephone is paired with the Infotainment  
system for the first time. It may be necessary to confirm transfer on the mobile telephone.  
The phone book is updated every time you connect. The phone book that is still available can be used during the  
update.  
If conference calls are supported, you can open the phone book during a call and add another person.  
If an image is stored for a contact, this can also be displayed in the list next to the entry.  
Favourites and speed dial keys  
A speed dial key can be assigned with a favourite from the phone book. If an image is stored in the entry, it will be  
shown on the speed dial key.  
Speed dial buttons must be assigned manually and are assigned to a user profile (→ Mobile phone interface).  
The symbols may have a different appearance in some Infotainment systems.  
Assigning speed dial keys  
1.  
.
2. Touch a contact from the telephone book. If multiple phone numbers are stored for the contact, touch the  
number from the list.  
Editing speed dial keys  
1. Tap and hold a speed dial key until the phone book opens.  
2. Touch a new contact from the phone book. If multiple phone numbers are stored for the contact, touch the  
number from the list.  
Calling a favourite  
1. Tap an assigned speed dial button.  
Favourites are not updated automatically. If the telephone number of a contact should change, the speed dial  
key must be assigned again.  
Deleting favourites from the speed dial button  
1.  
.
2. Tap on the desired speed dial button to delete a favourite.  
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