Get Accessories, modifications, repairs and renewal of parts Guide for Volkswagen Up 4 Door First Generation (2011-2019)

WARNING

The use of snow chains that are unsuitable for your vehicle or the incorrect installation of

snow chains can cause accidents and serious injuries.

•

Always use the correct snow chains.

Follow the assembly instructions provided by the snow chain manufacturer.

Never exceed the maximum speed permitted for the snow chains that are fitted.

NOTICE

•

Remove the snow chains when driving on roads that are free of snow. The snow chains will

otherwise impair handling, damage the tyres and wear out very quickly.

•

Snow chains that are in direct contact with the wheel can scratch or damage it.

Volkswagen recommends using non-scratch snow chains.

Snow chains are available in a range of sizes for a vehicle type.

Accessories, modifications, repairs and renewal of

parts

Introduction

This chapter contains information on the followingsubjects:

⇒ Running-in

⇒ Accessories and parts

⇒ Service fluids and consumables

⇒ Repairs and technical modifications

⇒ Repairs and faults in the airbag system

⇒ Retrofitting two-way radios

⇒ Information stored in the control units

⇒ Using a mobile telephone in the vehicle without a connection to the external aerial

⇒ Portable navigation device

⇒ Vehicle lifting points

Additional information and warnings:

•

Seat belts ⇒ Seat belts

Airbag system ⇒ Airbag system

Roof carrier ⇒ Roof carrier

Ashtray and cigarette lighter ⇒ Ashtray and cigarette lighter

Electrical socket ⇒ Socket

Braking, stopping and parking ⇒ Braking, stopping and parking

Pull-away assist systems ⇒ Pull-away assist systems

ParkPilot ⇒ ParkPilot

Cruise Control System (CCS) ⇒ Cruise control system (CCS)

Preparation for working in the engine compartment ⇒ Preparation for working in the engine

compartment

•

Engine oil ⇒ Engine oil

Engine coolant ⇒ Coolant

Battery ⇒ Vehicle battery

Cleaning and caring for the vehicle exterior ⇒ Caring for and cleaning the vehicle exterior

Cleaning and caring for the interior ⇒ Cleaning and caring for the interior

Consumer information ⇒ Consumer information

⇒BookletRadio,

User's manual for the portable navigation device (delivered by Volkswagen)

WARNING

Unsuitable spare parts and accessories, incorrectly carried out work, modifications and

repairs can lead to damage to the vehicle and cause accidents and serious injuries.

•

Volkswagen strongly recommends that you only use approved Volkswagen accessories

and Volkswagen Genuine Parts^®. These parts and accessories have been specially tested

by Volkswagen for suitability, reliability and safety.

•

Repairs and modifications to your vehicle should only be carried out by a qualified

workshop. Qualified workshops have the necessary tools, diagnostic equipment, repair

information and qualified personnel.

•

Never fit parts to your vehicle that are in any way different from the factory-fitted parts.

Never secure or mount objects such as drink holders or telephone holders on or next to

the airbag covers or within the deployment zone of the airbag.

•

Only use rim/tyre combinations that have been approved by Volkswagen for your vehicle

type.

Running-in

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Please follow the regulations concerning running-in new parts.

Running in a new engine

Any new engine has to be run in during the first 1,500 kilometres. During its first few hours of

running, the internal friction in the engine is greater than later on when all the moving parts have

bedded down.

The style of driving during the first 1,500 kilometres will also affect the engine quality. Even after

this time – and especially with a cold engine – drive the vehicle at moderate speeds in order to

reduce engine wear and to increase the mileage that the engine can cover. Do not drive at engine

speeds that are too low. Always shift down gear if the engine is not running smoothly. The

following applies up to 1,000 kilometres:

•

Do not depress the accelerator fully.

Do not drive the vehicle at more than 2/3 of the top engine speed.

From 1,000 to 1,500 kilometres, gradually increase driving performance to top speed and highest

engine speed.

Running in new tyres and brake pads

•

New wheels and tyres ⇒ Wheels and tyres

•

Information on the brakes ⇒ Braking, stopping and parking

If the engine is run in gently, the life of the engine will be increased and its oil consumption

reduced.

Accessories and parts

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Volkswagen recommends that you seek advice from a Volkswagen dealership before purchasing

accessories, spare parts or service fluids. For example, if the vehicle is to be retrofitted with

accessories or if parts have to be renewed. Volkswagen dealerships can recommend accessories,

parts and service fluids suitable for your requirements. They can also answer any questions you

might have regarding official regulations.

Volkswagen recommends that you only use approved Volkswagen accessories and Volkswagen

Genuine Parts^®. These parts and accessories have been specially tested by Volkswagen for

suitability, reliability and safety. And Volkswagen dealerships are qualified to install them correctly.

Although the market is constantly scrutinised, Volkswagen cannot assume responsibility for the

reliability, safety and suitability of products Volkswagen has not approved. Volkswagen can

therefore assume no responsibility for these parts, even if they have been approved by an official

testing agency or are covered by an official approval certificate.

Any retro-fitted equipment that has a direct effect on the vehicle and/or the way it is driven must be

approved by Volkswagen for use in your vehicle and bear the e mark (the European Union's

authorization symbol). These devices include cruise control systems or an electronically controlled

suspension.

Any additional electrical components fitted that do not serve to control the vehicle itself must bear

the

mark (manufacturer conformity declaration in the European Union). Such devices include

refrigerator boxes, laptops and ventilator fans.

WARNING

Incorrectly performed repairs or modifications to your vehicle can impair the effectiveness of

the airbags, cause faults, accidents and fatal injury.

•

Never secure or mount objects such as drink holders or telephone holders either on or

next to the airbag covers or within the deployment zones of the airbag modules.

•

Objects either on or next to the airbag module covers or are in the deployment zone of the

airbags can cause serious or even fatal injuries should the airbags be activated.

Service fluids and consumables

First read and observe the introductoryinformation and safety warnings⇒

Introduction

All service fluids and consumables, e.g. toothed belts, tyres, coolant, engine oil, spark plugs and

vehicle batteries, are being constantly developed. For this reason, service fluids and consumables

should be replaced at a qualified workshop. A Volkswagen dealership is always kept up to date on

innovations.

WARNING

Unsuitable service fluids and consumables, and the incorrect use of these fluids and

consumables, can cause accidents, serious injuries, burns or poisoning.

•

Service fluids must be kept in their original sealed container.

Never store service fluids in empty food containers, bottles or any other non-original

containers as people finding these containers could drink them.

•

Keep children away from all service fluids and consumables.

Always read and follow the information and warnings on the service fluid packaging.

When using products that give off harmful fumes, always work outdoors or in a well-

ventilated area.

•

Never use fuel, turpentine, engine oil, nail varnish remover or other volatile fluids for

vehicle care. They are toxic and highly flammable. They could cause fires and explosions.

NOTICE

•

Only use suitable service fluids for refilling. Never use the wrong service fluid. Failure to

observe this warning can result in serious malfunctions and engine damage.

•

Optional equipment and other accessories in front of the air inlet reduce the cooling effect

of the coolant. The engine may overheat at high ambient temperatures and high engine

loads.

Leaking service fluids can pollute the environment. Spilt service fluids must be collected in

suitable containers and disposed of properly and with respect for the environment.

Repairs and technical modifications

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Repairs and modifications must always be carried out according to Volkswagen specifications⇒

.

Unauthorised modifications to the electronic components or software in the vehicle may cause

faults. As the electronic components are linked together in networks, these faults may indirectly

affect the working of other systems. This can seriously impair safety, lead to excessive wear of

components, and also invalidate the type approval for the vehicle.

The Volkswagen dealership cannot be held liable for any damage caused by technical

modifications and/or work performed incorrectly.

The Volkswagen dealership cannot be held liable for any damage caused by technical

modifications and/or work performed incorrectly, nor are these covered by the Volkswagen

guarantee.

Volkswagen recommends that all repairs and technical modifications are performed by an

authorised Volkswagen dealership using Volkswagen Genuine Parts^®.

Vehicles with special auxiliary equipment or body parts

The manufacturer of these components must ensure that these parts (fittings) adhere to the

stipulated environmental laws and regulations, particularly the EU directive 2000/53/EC concerning

end-of-life vehicles and EU directive 2003/11/EC concerning the restriction on the marketing and

use of certain dangerous substances and preparations.

The vehicle owner should keep all assembly documentation for these auxiliary fittings, and pass it

on to any scrapping company later engaged. In this way, environmentally compatible disposal

should be guaranteed for all vehicles, including refitted vehicles.

Windscreen repairs

To function properly, some items of equipment require a camera or sensor, which is located on the

inside of the windscreen near the interior mirror. If the windscreen in the viewing field of the camera

or sensors has been damaged, e.g. by stone impact, the windscreen must be replaced. Repairing

the crack can lead to malfunction or functional faults in the equipment.

After changing the windscreen, the camera and sensors must be set up and calibrated by a

qualified workshop.

WARNING

Incorrect repairs and modifications can cause functional problems and damage to the vehicle

and impair the effectiveness of the driver assist systems. This can result in accidents and

severe injuries.

•

Repairs and modifications to your vehicle should only be carried out by a qualified

workshop.

Repairs and faults in the airbag system

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Repairs and modifications must always be carried out according to Volkswagen specifications⇒

.

Modifications and repairs to the front bumper, the doors, the front seats, the roof, or the bodywork

should be carried out by a qualified workshop. System components and airbag system sensors can

be located on these vehicle components.

If you work on the airbag system or remove and install parts of the system when performing other

repair work, parts of the airbag system may be damaged. The consequence may be that, in the

event of an accident, the airbag inflates incorrectly or does not inflate at all.

Regulations must be observed to ensure that the effectiveness of the airbags is not reduced and

that removed parts do not cause any injuries or environmental pollution. Qualified workshops are

familiar with these requirements.

Any modifications to the vehicle's suspension could prevent the airbag system from working

properly during a collision. For example, using tyre/rim combinations that have not been approved

by Volkswagen, lowering the vehicle, making modifications to the suspension rate including work on

the springs, struts and shock absorbers could change the forces that are measured by the airbag

sensors and sent to the electronic control unit. Some changes to the suspension could cause the

forces measured by the sensors to increase. This can lead to the airbag system being triggered in

collision scenarios where it normally would not be triggered if modifications to the suspension had

not been made. Other modifications can cause the forces measured by the sensors to decrease,

therefore preventing the airbag system from being triggered when it should have been.

WARNING

Incorrect repairs and modifications can cause function problems and damage to the vehicle

and impair the effectiveness of the airbag system. This can result in accidents and serious or

even fatal injuries.

•

Repairs and modifications to your vehicle should only be carried out by a qualified

workshop.

•

Airbag modules cannot be repaired. They must be replaced.

Never use recycled airbag components or components that have been taken from end-of-

life vehicles in your vehicle.

WARNING

Modifications to the vehicle's suspension, including the use of unsuitable tyre/rim

combinations, can cause the airbag system to work differently and increase the risk of serious

or fatal injuries in the event of an accident.

•

Never install any components in the suspension system that do not have the same

characteristics as the original factory-fitted components.

•

Never use tyre/rim combinations that have not been approved by Volkswagen.

Retrofitting two-way radios

First read and observe the introductoryinformation and safety warnings⇒

Introduction

You will need an external aerial to use a two-way radio in the vehicle.

Any retrofit installation of electrical or electronic equipment in the vehicle will affect its vehicle type

approval. Under certain circumstances, this can negate the type approval for the vehicle.

Volkswagen has approved the vehicle for use with two-way radios subject to the following

conditions:

•

Correct installation of external aerial.

A maximum transmitting power of 10 watts.

An external aerial is needed to give the equipment its optimal range.

Check first with a qualified workshop if you wish to use a two-way radio with a transmitting power of

over 10 watts. A qualified workshop is familiar with the technical options for retrofitting. Volkswagen

recommends using a Volkswagen dealership for this purpose.

Please observe legislation and the instructions and information given in the operating manuals for

radio equipment.

WARNING

If radio equipment is not secured or not properly secured in the vehicle, it could be flung

though the interior during a sudden driving or braking manoeuvre, or in the event of an

accident. This can cause injuries.

•

While the vehicle is in motion, always secure two-way radios properly outside the airbag

deployment zones or stow them away safely.

CAUTION

If two-way radios that are not connected to an external aerial are used, electromagnetic

radiation in the vehicle could exceed limit values and thus be a health hazard for drivers and

other vehicle occupants. This also applies to external aerials that have not been correctly

installed.

•

Two-way radios should only be used in the vehicle if an external aerial is properly

connected.

Information stored in the control units

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Your vehicle is factory fitted with electronic control units which are responsible for engine and

gearbox management. The control units also monitor the function of the exhaust system and the

airbags.

These electronic control units continuously evaluate data relevant to the vehicle while the vehicle is

being driven. Only these data will be stored if there are any faults recorded or any deviations from

the specified values. This is generally displayed by the indicator lamps on the instrument cluster.

Special units are required to read and evaluate data stored in the control units.

These data are stored so that specialist workshops can diagnose and solve problems. The

following data may have been stored:

•

Engine and gearbox-relevant data.

Speed.

Direction of travel.

Braking power.

Seat belt monitor.

The control units never record conversations that take place in the vehicle. It is neither possible nor

permitted to use the stored data to create movement profiles.

When the vehicle is being used, situations may arise in which the stored data (alone or in

conjunction with other information such as accident reports, vehicle damage, witness statements

etc.) can become assignable to a particular person, in which case it may be necessary to consult an

expert and use the expert's information.

In vehicles with an emergency call function via a mobile telephone or other units, the current

location can be transmitted. In the event of an accident in which the control units register that an

airbag has been triggered, the system can automatically send out a signal. This depends on your

service provider. Transmission is possible only in areas with a sufficiently strong mobile telephone

signal.

Additional functions that are contractually agreed with the customer, e.g. vehicle positioning in an

emergency, allow certain vehicle data to be transmitted from the vehicle.

Event data recorder

The vehicle is not fitted with an event data recorder.

Event data recorders temporarily store vehicle information. This provides precise information in the

event of an accident. In vehicles with an airbag system, data that might be relevant in the event of

an accident can be stored, e.g. impact speed, belt buckle status, seat positions and trigger speed.

The scope of the data is manufacturer-specific.

An event data recorder may only be fitted if the owner has approved the procedure. This is covered

by legislation in some countries.

Reprogramming control units

All data for the control of components are stored in the control units. Some convenience functions,

such as lane change flash, single door unlocking and displays, can be reprogrammed using special

workshop equipment. If this is the case, the descriptions in your vehicle wallet will no longer

correspond with the original functions. Volkswagen recommends that you have any reprogramming

confirmed in the service schedule under Workshop comments.

Information about possible reprogramming can be obtained from the Volkswagen dealership.

Reading the vehicle's event memory

A diagnostic interface for reading the event memories is located in the vehicle interior ⇒

. Data

relating to the function and status of the electronic control units are stored in the event memory.

Additional information on the stored data is available from qualified workshops.

The diagnosis interface is located behind near the fuse box in the footwell on the driver side.

The event memory should only be read and reset by a qualified workshop.

After a fault has been rectified, the information in the memory pertaining to the fault is deleted.

Other memory content is overwritten on an on-going basis.

WARNING

Incorrect use of the diagnostic interface can cause faults, which can result in accidents and

serious injuries.

•

Never read the event memory using the diagnostic interface yourself.

The diagnostic interface should only be read by a qualified workshop.

Using a mobile telephone in the vehicle without a connection to the

external aerial

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Both during telephone calls and in standby mode, mobile telephones transmit and receive radio

waves, which may also be termed "high-frequency energy". Current scientific literature warns us

that radio waves can be harmful to human beings if they exceed certain limits. Government bodies

and international committees have introduced threshold values and guidelines to ensure that

electromagnetic radiation produced by mobile telephones does not pose a hazard to health.

However, there is no proven scientific evidence that demonstrates that cordless telephones are

absolutely safe.

For this reason, some experts are calling for more precautions to be taken in the use of mobile

telephones, by taking steps to reduce the level of personal exposure to electromagnetic radiation.

If a mobile telephone that is not connected to the vehicle's external aerial is used inside the vehicle,

the level of electromagnetic radiation could be higher than when the mobile telephone is connected

to an integrated aerial or any other external aerial.

If the vehicle is fitted with a suitable hands-free unit which enables the use of innumerable

additional functions of Bluetooth^®compatible mobile telephones, this will satisfy the legal

requirements in many countries which permit the use of a mobile telephone in a vehicle only if a

hands-free unit is used.

The hands-free system of the portable navigation device (delivered by Volkswagen) in your vehicle

has been developed for mobile telephones that are compatible with Bluetooth^®⇒ Portable

navigation device. Mobile telephones must be located in a suitable telephone holder or be stored

securely in the vehicle. If a telephone holder is used it must be securely attached to the base plate.

This is the only way to ensure that the mobile telephone is securely attached to the dash panel and

always within reach of the driver. Depending on the hands-free system, the connection between the

mobile telephone and the external aerial is established either via the telephone holder or via an

existing Bluetooth^®connection between the mobile telephone and the vehicle.

Connecting the mobile telephone is to a telephone aerial integrated in the vehicle or to an external

telephone aerial reduces the electromagnetic radiation generated by the telephone which could

affect the human body. Using an aerial also improves the quality of the signal.

If a mobile telephone is used in the vehicle interior without this hands-free system, it is not safely

secured in the vehicle and also not connected to the vehicle's external telephone aerial.

Furthermore, the mobile telephone is not being charged in the telephone holder. It is also likely that

the telephone connection will be disrupted and the signal strength will be poor.

A mobile telephone should only be used in the vehicle if it is connected to a hands-free unit.

Volkswagen recommends the use of an external aerial when using a mobile telephone in the

vehicle.

Bluetooth^®is a registered trademark of Bluetooth^®SIG, Inc.

WARNING

If a mobile telephone is not secured or is incorrectly secured in the vehicle, it could be flung

though the interior during a sudden driving or braking manoeuvre, or in the event of an

accident. This can cause injuries.

•

Mobile telephones, other devices and accessories for the telephone such as telephone

holders, note blocks or portable navigation devices must always be secured properly

outside of the airbag deployment zones whilst the vehicle is in motion or be stored in a

safe place.

WARNING

If mobile telephones or two-way radios that are not connected to an external aerial are used,

electromagnetic radiation in the vehicle could exceed limit values and thus be a health hazard

for drivers and other vehicle occupants. This also applies to external aerials that have not

been correctly installed.

•

Keep mobile telephone aerials at least 20 cm away from pacemakers, as the telephones

may affect their functioning.

Do not carry a mobile telephone in your breast pocket above a pacemaker when the

telephone is switched on or in standby mode.

Switch off the mobile telephone immediately if you suspect it may be interfering with a

pacemaker.

Portable navigation device

Fig. 135 In the centre console: removing the navigation device and mounting

Fig. 136 Central console: closing the opening the navigation device mounting

First read and observe the introductoryinformation and safety warnings⇒

Introduction

In some vehicles other vehicle functions and additional applications can be accessed via the

portable navigation device (delivered by Volkswagen) ⇒

.

The tilt and angle can be set by moving the navigation device as required ⇒ Fig. 135A, ⇒

.

The user's manual for the portable navigation device (delivered by Volkswagen) can be displayed

on the unit itself.

Functions

In some vehicles the following functions are available in the portable navigation device (delivered

by Volkswagen):

•

Extended multifunction display (MFD) with additional instruments ⇒ Instruments.

Operation of a factory-fitted radio and a connected media player ⇒BookletRadio,.

•

Picture viewer.

Navigation.

Hands-free system for a mobile telephone via Bluetooth.

Display for open doors or tailgate.

ParkPilot ⇒ ParkPilot.

Gear change indicator and driving style.

Think-Blue-Trainer.

Fuel warning.

Select user's manual for the portable navigation device (delivered by

Volkswagen)

•

Switch on portable navigation device (delivered by Volkswagen).

Touch the more function button on the screen.

Press the Handbook function button.

Select the required chapter and press the corresponding function button.

Removing the portable navigation device

•

Use one hand to get a secure grip on the upper and lower edges of the portable navigation

device.

•

Press the release button ⇒ Fig. 135 A (arrow) until the device can be removed from the holder.

Remove the portable navigation device and stow it securely.

Remove the portable navigation device holder if necessary.

Installing the portable navigation device

•

Fit the portable navigation device holder if necessary ⇒

.

•

Use one hand to get a secure grip on the upper and lower edges of the portable navigation

device.

•

Place the portable navigation device in the upper holder and push on the lower edge until it

perceptibly engages ⇒

.

Removing the portable navigation device holder

•

If necessary, remove the portable navigation device.

•

With one hand, take a firm grip of the holder's supporting arm and press the release button

⇒ Fig. 135 B (arrow).

•

Pull the holder up out of the dash panel.

If necessary, close the opening by attaching the cover in the direction of the arrow ⇒ Fig. 136.

Fitting the portable navigation device holder mounting

•

If necessary, remove the cover for the holder mount in the opposite direction of the arrow

⇒ Fig. 136.

•

Insert the holder into the opening from above and push down until it perceptibly engages ⇒

.

WARNING

Accidents and injuries can occur if the driver is distracted. Operating the portable navigation

device can distract you from the road.

•

Always drive carefully and responsibly.

Select volume settings that allow signals from outside the vehicle to be easily heard at all

times (e.g. emergency service sirens).

•

Setting the volume too high may damage your hearing. This also applies even if you are

only exposed to high volumes for short periods.

WARNING

Driving recommendations and traffic symbols displayed by the navigation system may differ

from the current traffic situation.

•

Traffic signs and traffic regulations have priority over the recommendations and displays

provided by the navigation system.

•

Adapt your speed and driving style to suit visibility, weather, road and traffic conditions.

WARNING

If the portable navigation device is not secured or not properly secured in the vehicle, it could

be flung though the interior during a sudden driving or braking manoeuvre, or in the event of

an accident. This could cause injuries.

•

The holder for the portable navigation device must be installed securely in the

corresponding opening in the dash panel.

•

The portable navigation device must always be fitted securely in the holder or stowed

safely in the vehicle.

NOTICE

Incorrect settings for the tilt and angle could damage the portable navigation device.

•

When positioning the portable navigation device, proceed with caution and do not move

further than the end stop.

NOTICE

Very high or very low outside temperatures could influence the function of the portable

navigation device or could even damage the device.

•

Always take the portable navigation device with you when leaving the vehicle in order to

protect it from very high or from very low temperatures or from strong direct sunlight.

NOTICE

Dampness could damage the electrical contacts in the dash panel for the portable navigation

device.

•

Do not clean the holder for the portable navigation device with water. A dry cloth should be

used.

Volkswagen recommends that you take the portable navigation device with you when leaving

the vehicle to prevent it being stolen.

Vehicle lifting points

Fig. 137 Lifting points at front for the lifting platform or vehicle jack

Fig. 138 Lifting points at rear for the lifting platform or vehicle jack

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The vehicle may only be lifted at the points shown in the illustrations ⇒ Fig. 137 and ⇒ Fig. 138. If

the vehicle is not raised on the lifting points shown, the vehicle could be damaged ⇒

also a risk of serious injury ⇒

. There is

.

Lifting platforms with fluid filled cushions (receiving platforms) may not be used for lifting the

vehicle.

There are many precautions that have to be followed when lifting a vehicle on a workshop hoist or

floor jack. Do not try to lift a vehicle on a lifting platform or vehicle jack unless you have the training,

knowledge and experience to be able to do so safely.

Using the jack to lift the vehicle ⇒ Changing a wheel.

WARNING

Lifting your vehicle incorrectly with a lifting platform or vehicle jack can cause accidents and

serious personal injury:

•

Always read and heed the operating instructions from the lifting platform or vehicle jack

manufacturer and any legal regulations before lifting the vehicle.

•

All occupants should leave the vehicle before it is lifted.

The vehicle should only be lifted at the points indicated in the illustrations ⇒ Fig. 137 and

⇒ Fig. 138. If the vehicle is not lifted at the points shown, it could fall off the lifting platform

when work is carried out, e.g. when the engine or gearbox is removed.

•

The vehicle jacking points must be placed on the centre of the vehicle lift support surfaces,

with as much surface contact between the vehicle and the support surfaces as possible.

Never start the engine when the vehicle is raised. The vibration of the engine could cause

the vehicle to fall off the lifting point.

If work has to be carried out underneath the lifted vehicle, secure the vehicle with suitable

jack stands with a sufficient load-bearing capacity.

•

Never climb up the lifting platform.

Always ensure that the vehicle is not heavier than the lifting capacity of the lifting platform.

NOTICE

•

Never lift the vehicle by the engine oil sump, the gearbox or the front or rear axle.

•

To prevent damage to the underside of the vehicle when lifting, rubber pads must be used.

Ensure that the lifting platform arms are able to move freely.

•

The lifting platform arms must not be allowed to come into contact with the sills or any

other part of the vehicle.

Consumer information

Introduction

This chapter contains information on the followingsubjects:

⇒ Information stickers and plates

⇒ Using the vehicle in other countries and continents

⇒ Radio reception and aerials

⇒ Volkswagen repair information

⇒ Declaration of conformity

⇒ Declaration of conformity for wheels and tyres

⇒ Recycling and scrapping end-of-life vehicles

Additional information and warnings:

•

Exterior views ⇒ Exterior views

Pull-away assist systems ⇒ Pull-away assist systems

Accessories, modifications, repairs and renewal of parts ⇒ Accessories, modifications, repairs

and renewal of parts

•

⇒BookletService schedule,

WARNING

Handling the vehicle incorrectly will increase the risk of accident and injuries.

•

Comply with legal regulations.

Observe the owner's manual.

NOTICE

Handling the vehicle incorrectly could lead to the vehicle becoming damaged.

•

Comply with legal regulations.

Carry out service jobs in accordance with the service schedule.

Observe the owner's manual.

Information stickers and plates

Fig. 139 Warnings for using the laser sensor in the city emergency brake function

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Safety certificates, stickers and plates showing important vehicle operation information are factory-

fitted in the engine compartment and on certain parts such as the tank flap, front passenger sun

visor, the driver door pillar or in the luggage compartment floor.

•

Never remove or damage the safety certificates, stickers and plates. They must remain legible

at all times.

If vehicle parts bearing safety certificates, stickers or plates are removed from the vehicle,

replacement safety certificates, stickers or plates with the same information must be applied

properly to the new parts by the qualified workshop.

Safety certificate

A safety certificate on the door pillar of the driver door provides the information that all necessary

safety standards and specifications of the transport safety authorities of the individual country have

been met at the time of production. The month and year of production and the chassis number may

also be listed.

High voltage warning sticker

There is a sticker near the bonnet lock showing a warning about the high voltage in the vehicle's

electrical system.

Warning for using the laser sensor in the City emergency brake function

The signs with warnings and information for using the laser sensor of the city emergency brake

function can be seen ⇒ Fig. 139.

Using the vehicle in other countries and continents

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The vehicle has been manufactured specifically for a particular country and complies with the

registration regulations that applied in that country at the time of vehicle production.

If the vehicle is to be sold in another country or used in another country for an extended period, the

legal requirements applicable in that country must be observed.

In some cases, certain equipment will have to be fitted or removed and functions deactivated. The

scope and type of service available may also be affected. This is particularly important if the vehicle

is driven in another climate for a long period of time.

Because different frequency bands are used in different countries, the factory-fitted radio or the

portable navigation device (delivered by Volkswagen) may not work in other countries.

NOTICE

•

Volkswagen is not responsible for any vehicle damage caused by low-quality fuel,

inadequate servicing work or lack of Genuine Parts.

Volkswagen cannot be held responsible if the vehicle does not comply with or only partly

complies with the relevant legal requirements in other countries and continents.

Radio reception and aerials

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The aerial for radio signal reception is fitted on the vehicle roof for factory-fitted radio units.

Interference with AM radio reception could occur if electric devices, e.g. mobile telephones,

are used in the vicinity of the roof aerial.

Volkswagen repair information

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Volkswagen Service information and official Volkswagen repair information can be purchased from

the following addresses:

Customers in Europe, Asia, Australia, Africa, Central and South America

Please contact a Volkswagen dealership or a qualified workshop or order the literature you require

from www.erwin.volkswagen.de.

WARNING

Incorrect repairs and modifications can cause functional problems and damage to the vehicle

and impair the effectiveness of the driver assist systems and the airbag systems. This can

result in accidents and severe injuries.

•

Repairs and modifications to your vehicle should only be carried out by a qualified

workshop.

Declaration of conformity

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The individual manufacturer declares herewith that the following products conform, at the time of

vehicle production, with the basic requirements and other relevant laws and regulations, including

FCC Part 15.19, FCC Part 15.21 and RSS-Gen Issue 1:

Radio-based equipment

•

Electronic immobilizer.

•

Vehicle key.

Electrical equipment

•

12-volt socket.

India

Declaration of conformity for wheels and tyres

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Tyres fitted in the vehicle meet the requirement of BIS and comply with the requirements under the

Central Motor Vehicle Rules (CMVR), 1989.

Recycling and scrapping end-of-life vehicles

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Recycling end-of-life vehicles

Volkswagen has already made provision for you to recycle your vehicle in an environmentally-

friendly manner. The recycling system operating in many European countries will take back your

vehicle at the end of its useful life. Once the vehicle has been recycled, a certificate of destruction

will be issued to show that the vehicle has been disposed of correctly.

End-of-life vehicles are recycled free of charge, provided that national legislation is complied with.

Further information on the recycling of end-of-life vehicles can be found at a Volkswagen

dealership.

Scrapping

The relevant safety requirements must be observed when the vehicle or components of the airbag

and the belt tensioners are scrapped. Qualified workshops are familiar with these requirements.

Engine management system and exhaust purification

system

Introduction

This chapter contains information on the followingsubjects:

⇒ Indicator lamps

⇒ Catalytic converter

Additional information and warnings:

•

Changing gear ⇒ Changing gear

Filling the tank ⇒ Filling the tank

Fuel ⇒ Fuel

Engine oil ⇒ Engine oil

Battery ⇒ Vehicle battery

Information stored in the control units ⇒ Accessories, modifications, repairs and renewal of parts

Tow-starting and towing ⇒ Tow-starting and towing

WARNING

The components of the exhaust system become very hot. This can cause fires.

•

Park the vehicle so that no part of the exhaust system can come into contact with any

inflammable material underneath the vehicle, e.g. dry grass.

•

Never apply additional underseal or anti-corrosion coatings to the exhaust pipes, catalytic

converters or heat shields.

Indicator lamps

First read and observe the introductoryinformation and safety warnings⇒

Introduction

Lit up Possible cause

Solution

Engine management system fault

(Electronic Power Control).

The engine should be checked by a qualified

workshop as soon as possible.

Decrease speed. Drive carefully to the next

qualified workshop. The engine should be

checked.

Fault in catalytic converter.

Flashes Possible cause

Solution

Decrease speed. Drive carefully to the next

qualified workshop. The engine should be

checked.

Misfiring, which damages the catalytic

converter.

Several warning and indicator lamps will light up briefly as a functional check when the ignition is

switched on. They will go out soon afterwards.

NOTICE

To avoid damage to your vehicle, always observe the indicator lamps and associated warning

texts.

If the indicator lamps

performance reduced.

or

are lit up, fuel consumption may be higher, and engine

Catalytic converter

First read and observe the introductoryinformation and safety warnings⇒

Introduction

The catalytic converter is used for exhaust gas post-treatment and helps to reduce exhaust

emissions. To help ensure long-term functionality in the exhaust system and the catalytic converter:

•

Use unleaded petrol only.

Do not allow the fuel tank to run empty.

Do not overfill engine oil ⇒ Engine oil.

Do not tow-start the vehicle. Use jump leads ⇒ Starting the engine with jump leads.

If you notice misfiring, uneven running or loss of power when the vehicle is moving, reduce speed

immediately. The vehicle should be inspected at the nearest qualified workshop. If this happens,

unburnt fuel can enter the exhaust system and escape into the atmosphere. The catalytic converter

can also be damaged by overheating.

Even when the exhaust purification system is working perfectly, there may be a smell of

sulphur from the exhaust in some conditions. This depends on the sulphur content of the fuel being

used.

If and when

Practical tips

Frequently asked questions

If you suspect that there is a fault in the vehicle or if your vehicle has been damaged, read and

observe the following information before contacting a Volkswagen dealership or qualified

workshop. You may also find useful information in the index under the headings Things to note or

Checklist.

Irregularity

Some possible causes Possible solution

– Jump start the engine ⇒ Starting the

engine with jump leads.

– Recharge the vehicle battery

⇒ Vehicle battery.

Vehicle battery is discharged.

Engine does not start.

An incorrect vehicle key is

being used.

Use a valid vehicle key ⇒ Vehicle key

set.

The fuel level is too low.

Fill the tank ⇒ Filling the tank.

– Replace battery ⇒ Vehicle key set.

– Move closer to the vehicle.

– Synchronise vehicle key ⇒ Vehicle

key set.

– Unlock or lock vehicle manually

⇒ Manual opening and closing.

– The battery in the vehicle

key is discharged.

– The vehicle key is too far

away from the vehicle.

Vehicle cannot be locked

or unlocked with the

vehicle key.

Cold engine, brake assist

systems, electronic steering

column lock, auxiliary heater, Noises.

filling up with natural gas.

Refer to the index under entries for

Unusual noises.

Refer to the index under entries for

Assist systems.

Assist systems are active.

An incorrect tyre pressure is

being used.

Check tyre pressure ⇒ Wheels and

tyres.

Unusual handling.

Check the rims and tyres regularly for

damage ⇒ Wheels and tyres and

replace as necessary ⇒ Changing a

wheel.

Damage to the tyre or wheel.

No direct solutions possible as it

depends on the equipment level.

Contact a Volkswagen dealership if

necessary ⇒ Vehicle toolkit.

The vehicle has no

vehicle jack, spare wheel

or breakdown set.

Equipment depends on type

of vehicle.

– Headlight has been masked

for driving on the left or on the – Mask the headlights accordingly for

right.

The road ahead is not lit – Headlight not adjusted

driving on the left or right ⇒ Lights.

– Adjust headlight range ⇒ Lights.

– Change bulbs ⇒ Changing bulbs.

– Switch dipped headlights on

⇒ Lights.

up properly.

correctly.

– Bulbs have failed.

– Dipped beam headlight not

switched on.

Recharge vehicle battery ⇒ Vehicle

battery.

Low vehicle battery charge.

Low fuel level.

Electrical consumers not

working.

Fill the tank ⇒ Filling the tank.

Check fuse and replace as necessary

⇒ Fuses.

Fuse blown.

– Avoid driving short distances.

– Think ahead when driving.

– Accelerate evenly.

– Short distances driven.

– Uneven acceleration.

An electrical consumer is

switched on.

Switch off all consumers that are not

needed.

Have the fault rectified ⇒ Engine

management system and exhaust

purification system.

Fault in engine management

system.

Fuel consumption is

higher than indicated.

Adjust the tyre pressure ⇒ Wheels

and tyres.

Tyre pressure too low.

Driving in hilly regions.

No direct solutions possible.

Driving with a heavy load.

Driving at high engine speed. Select a high gear.

In an emergency

Introduction

This chapter contains information on the followingsubjects:

⇒ Making you and your vehicle safe

⇒ First aid kit, warning triangle and fire extinguisher

Additional information and warnings:

Accessories, modifications, repairs and renewal of parts for Your Volkswagen Up 4 Door First Generation (2011-2019)

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