Get Maintaining and cleaning Guide for Volkswagen Virtus 4 Door First Generation (2018-2023)

Switch off the consumers before switching the ig-

nition on or off and before starting the engine.

·

Maintaining and cleaning

NOTICE

Service events

Danger of discharging the 12V vehicle battery by

connected appliances!

Service intervals

The sockets work even when the ignition is switched

off.

Compliance with the service intervals and mainte-

nance procedures is crucial for the life and preserva-

tion of the vehicle's value. Failure to do so may re-

sult in damage to the vehicle and void the warranty.

In particular, failure to replace and refill the operat-

ing fluids on time can lead to irreversible damage to

the engine and its components.

Storage compartment with air

outlet nozzle

You will be notified of the service due date by the

symbol and the corresponding message on the in-

strument cluster screen.

Overview

Maximum storage compartment load is 3 kg.

The specialist garage will inform you of the service

interval, the option to change this and the scope of

the service.

A card holder and coin holder are inside the storage

compartment.

Displaying the service due date in the Infotainment

system

— Turn the knob in the storage compartment to the

position to open the air outlet nozzle.

— Select the following menu from the Infotainment

system:

10" Infotainment system:

Car Service Settings.

Resetting information

We recommend that you do not reset the informa-

tion regarding service events on your own. It can

lead to incorrect setting of the service intervals,

which can result in vehicle malfunctions.

For vehicles with a variable service interval, new

service interval values calculated according to the

previous operating conditions will be displayed

when the oil change service indicator is reset. These

values will then continue to be adjusted according to

the current operating conditions.

Saving service work done (“Digital Service Plan”)

Your authorised specialist garage saves the service

work certificate in a central system. Volkswagen rec-

ommends using services of a Volkswagen Partner.

This transparent service history documentation al-

lows your service work carried out to be reproduced

any time. Volkswagen recommends that you have

a printed document issued after each service, which

contains the service work stored in the system.

With each new service the current printed service

certificate is replaced with an updated document. In

this case your authorised specialist garage will in-

form you about documenting the service work.

Volkswagen recommends using services of a Volks-

wagen Partner.

Storage compartment with air outlet nozzle

121

The Digital Service Plan is not available on

some markets. In this case your authorised

specialist garage will inform you about documenting

the service work.

Depending on the car equipment, engine type and

operating conditions a fixed service interval or vari-

able service interval is used.

Ask an authorised specialist garage for information

on your car service type. Therefore Volkswagen rec-

ommends using a Volkswagen Partner.

Service work

The following information from an authorised spe-

cialist garage or a Volkswagen Partner is documen-

ted in the Digital Service Plan:

With a variable service interval the required oil

change service is only carried out when your car

needs it. Individual traffic conditions and driving

style are taken into account when determining the

date. Using the LongLife engine oil instead of stand-

ard engine oil is an integral part of the variable serv-

ice interval. Observe the information on the VW en-

gine oil specification » page 99.

— When the service work was carried out.

— If any repair was recommended, e.g. brake lining

replacement.

— If there were any special maintenance require-

ments.

If you prefer not to have the variable service interval

opt for the fixed service interval. However, the fixed

service interval can affect the service costs. Ask for

details at your specialist service.

The specialist garage records these requirements

in the job.

— Which components and operating fluids have

been replaced.

Depending on the vehicle equipment, service inspec-

tion dates for your vehicle can be displayed in the

service interval indicator on the instrument cluster

screen. The service interval indicator provides infor-

mation about the dates of service inspections that

involve engine oil change or service inspection.

When the date of a service arrives any additional

work, such as changing the brake fluid or spark plugs

can be carried out.

— When the next service is due.

The LongLife Mobility Guarantee, which is available

on some markets, only applies until the next service.

Documentation is produced for each inspection.

The type and extent of the service work may differ

for individual vehicles. Ask any authorised specialist

garage about the specific activities for a given car.

WARNING

Information on operating conditions

Risk of an accident or getting stuck in traffic!

The specified service intervals are based on standard

operating conditions. Under adverse operating con-

ditions, some work must be carried out before the

next service date or between the specified service

intervals.

Observe regular service intervals.

·

Have the service work carried out by an author-

ised specialist garage.

Adverse operating conditions include:

— Fuel with a high sulphur content

— Frequent short trips

NOTICE

Volkswagen assumes no responsibility for damage

to the vehicle resulting from inadequate service or

defective parts.

— Long idling like a taxi

Regular service work carried on your car not

only keeps its value but also helps to improve

its operating reliability and traffic safety. Therefore

have the service work done according to the Volks-

wagen regulations.

— Driving in areas with high dust

— Frequent driving with a trailer

— Frequent driving in stop-and-go mode, e.g. In city

traffic

— Driving predominantly in winter

Volkswagen recommends using services of

a Volkswagen Partner.

This applies particularly to the following compo-

nents (according to the vehicle equipment)

Fixed or variable service

— Active combined filter

— Air filter

Service events are divided into oil change service

and inspection. The service interval indicator on the

instrument cluster screen is a reminder of the next

service date.

— Timing belt

— Particulate filter

— Engine oil

122

Maintaining and cleaning

The specialist garage will tell you if any work needs

to be carried out between the standard service in-

tervals according to the operating conditions of your

car.

erating conditions and the equipment, including the

engine, transmission, or operating fluids. This main-

tenance depends on the time and mileage, or it de-

pends on the time only or on the mileage only.

For example, depending on your car equipment you

can change the following operating fluids and com-

ponents:

Service operations

The service work also includes inspections and

maintenance needed for operational reliability and

traffic safety of your car (depending on the operat-

ing conditions and equipment of your car, e.g. the

engine, transmission or operating fluids). Ask an au-

thorised specialist garage for information about the

work needed for your vehicle. Volkswagen recom-

mends using services of a Volkswagen Partner. Al-

ternatively, refer to the erWin electronic repair and

service information.

— Additives

— Active combined filter

— Brake fluid

— Fuel filter

— Transmission oil or transmission oil filter

— Air filter

— Engine oil or engine oil filter

— Axle gearbox and differential oil

— Particulate filter

For example, you can check the following:

— 12V battery (change if necessary)

— Lighting

— Timing belt and tension roller

— Spark plugs

— Horn

— Headlight adjustment

— Resetting the service interval indicator

— Exhaust system

Maintenance can also be carried out outside the dis-

played service intervals.

For technical reasons, such as the continuous devel-

opment of components, the extent of the service

work can change. Your authorised specialist garage

is always informed about the latest changes.

— Transmission and axle gearbox

— V-ribbed belt

— Cooling system

Volkswagen recommends using services of

a Volkswagen Partner.

— Engine and engine compartment components

— Engine oil level

— Ball joint and steering linkage

— Tyres

Service work, adjustments and

technical changes

— Braking system

— Joint gaiters

— Suspension and stabiliser bearing

— Tyre repair kit

The instructions and guidelines from Volkswagen

must be observed when carrying out any modifica-

tions, repairs or technical alterations to the vehicle.

— Steering system

Following these instructions and guidelines helps

ensure road safety and maintains the vehicle in

a good technical condition.

— Dampers and coil springs

— Roof systems

— Windscreen

We recommend that you only use Volkswagen Gen-

uine Accessories and Volkswagen Genuine Parts.

These guarantee reliability, safety and suitability for

your vehicle.

— Body corrosion

— Windscreen wipers and washers

— Door limiters

— Undercarriage

Volkswagen Service Partner

All Volkswagen authorised workshops adhere to the

instructions and guidelines from Volkswagen. to en-

sure repairs are carried out on time and to the ap-

propriate standards. Following these instructions

and guidelines helps ensure road safety and main-

tains the vehicle in good technical condition.

— Water drains

— 1. Test drive

Maintenance

In addition to service inspections, other car mainte-

nance needs to be carried out depending on the op-

Service work, adjustments and technical changes

123

We therefore recommend that all modifications, re-

pairs and technical alterations to the vehicle be car-

ried out by a Volkswagen Service Partner.

Natural leather / Leatherette / Suedia / Fabric

NOTICE

Remove any dirt as soon as possible.

Volkswagen genuine parts

·

We recommend using Volkswagen Genuine Parts for

your vehicle, as these parts are approved by Volks-

wagen. These parts are fully compliant with Volks-

wagen regulations and are identical to the parts

used in series production.

Do not use any leather polish, polishing waxes,

shoe polish, stain remover or similar agents for

the Suedia seat covers.

·

Make sure that natural leather is not moistened

when cleaning and that no water seeps into the

seams.

·

Volkswagen is responsible for the safety, compatibil-

ity and long-term service life of these products.

Do not clean the roof cladding with a brush.

·

Volkswagen genuine accessories

NOTICE

We recommend that you use Volkswagen Genuine

Accessories in your vehicle. With these accessories,

Volkswagen is responsible for their safety, reliability

and suitability for your vehicle type.

Risk of fading of the cover fabric

If possible, do not leave the covers in direct sun-

light for long periods.

·

Spoilers

— Over time, Suedia and leather materials

may show minor observable changes such

as wrinkling or discolouration with use. This

does not constitute a material defect.

WARNING

Risk of accident!

— Some clothing fabrics, e.g. dark denim, may not

have sufficient colour fastness. As a result, seat

upholstery may become visibly discoloured. This

is not a defect in the fabric.

Only use the original spoiler on the front bump-

er in combination with the original spoiler on

the boot lid.

·

The original spoiler on the front bumper cannot

·

— Sharp-edged zips, rivets, clamps and similar ac-

cessories can damage the vehicle's upholstery.

The complaints process does not cover such dam-

age.

be used without the spoiler on the boot lid or in

combination with an unsuitable spoiler on the

luggage compartment lid.

We recommend that you consult a Volkswagen

Service Partner for any repairs to or replace-

ment, addition or removal of spoilers.

·

Plastic parts

NOTICE

Component protection

Risk of damage to the dash panel!

Some electronic vehicle components (such as the in-

strument cluster) are factory-fitted with component

protection. This component protection ensures the

functional limitation of these components in the

event of an unauthorised installation in another ve-

hicle (e.g. following a theft) or operation outside the

vehicle.

Do not attach fragrances or air fresheners to the

dash panel.

·

Windows

NOTICE

Risk of damage to the filaments or the glass antenna

Do not apply stickers to the heating filaments.

·

Interior

Do not use sharp objects (such as pot scrapers,

etc.) to clean the windows.

What you should be mindful of

Seat belts

NOTICE

Risk of damage to the seat belts

Use cleaning agents intended for cleaning and

care of the individual materials.

·

Do not dry clean the seat belts.

·

Do not use aggressive cleaning agents or chemi-

cal solvents.

Allow cleaned belts to dry before rolling up.

·

124

Maintaining and cleaning

After washing the vehicle, the functionality of the

brake system may be affected by moisture and, in

winter, by ice.

Instructions for cleaning

Natural leather / Leatherette / Suedia / Fabric

Dry and clean the brakes by braking several

·

— Remove dust and dirt from the surface with

a vacuum cleaner.

times at a high vehicle speed.

— Remove recent stains with water, a slightly mois-

tened cotton cloth or a woollen cloth; if necessa-

ry, use a mild soap solution¹⁾and wipe with a dry

cloth.

NOTICE

Bird droppings, insect residues, litter and sea salt

residues, overflowed fuel etc. must be removed as

soon as possible.

·

— Remove stubborn stains with a suitable cleaning

agent.

Do not use rough sponges, scourers or similar to

remove dirt.

·

— For regular care of natural leather, use the equip-

ment provided for this purpose. After each clean,

use a care cream with light protection and im-

pregnation effect.

Use cleaning agents intended for cleaning and

care of the individual materials.

Do not use aggressive cleaning agents or chemi-

cal solvents.

— When cleaning Suedia and fabric surfaces, remove

stubborn hair with a special cleaning glove. Re-

move any pilling with a brush.

Do not polish the vehicle in a dusty environment.

NOTICE

Plastic parts

Paint damage should be repaired as soon as pos-

sible.

·

— Remove dirt with water and a slightly moistened

cloth or sponge with a suitable cleaning agent if

necessary.

Do not treat matte painted parts with polish or

hard wax.

Windows

Do not polish foils.

·

— Remove dirt with clean water and dry with a cloth

provided for this purpose.

It is recommended to treat door seals and win-

dow guides with appropriate products from

Volkswagen original accessories intended for this

purpose. These ensure that the protective paint

layer on the seals and window guides is not dam-

aged.

Infotainment screen

— Remove any dirt from the screen using the clean-

ing agents designed for this purpose.

Do not use abrasive cleaning agents to clean the

rear view camera.

·

NOTICE

Risk of screen damage

Before driving through a car wash

When removing dirt, do not press on the screen.

·

— Follow the standard guidelines, e.g. close all win-

dows, fold the mirrors, unscrew the aerial, etc.

Seat belts

— Remove dirt with a soft cloth and a mild soap sol-

ution¹⁾.

— Move the windscreen wiper lever to the

tion.

posi-

— If there are special attachments on your vehicle,

follow the car wash guidelines.

After washing with wax protection

Exterior

— Wipe off the windscreen wiper blades with a dry

cloth.

What you should be mindful of

WARNING

Risk of an accident!

1)

A mild soap solution containing two tablespoons of white neutral soap to 1 litre of lukewarm water.

Exterior

125

Washing with a pressure washer

Instructions for cleaning

NOTICE

Hand washing

Follow the operating instructions for the pressure

·

— Wash the vehicle from top to bottom with a soft

sponge or wash mitt and plenty of water, if nec-

essary with additional suitable cleaning agents.

washer, in particular the instructions relating to

the pressure and the spraying distance from the

vehicle surface.

— Use a mild soap solution on the foils and head-

lights¹⁾.

Do not direct the water jet at the following vehi-

cle parts:

·

— Use a glass cleaner for the windscreen wiper

blades.

— Films

— Lock cylinders

— Wash the cameras with clean water and dry with

a suitable clean wipe.

— Gaps on the vehicle

— Camera lenses and sensors

— Plastic, chrome and anodised parts

NOTICE

Wash out the sponge or wash mitt regularly.

·

Removing snow and ice

Use a different sponge for wheels, sills and the

lower part of the vehicle than that used for the

other vehicle parts.

NOTICE

Remove snow and ice with a plastic scraper or

a suitable de-icing agent.

Do not wash the vehicle in direct sunlight.

·

Do not dry clean the headlights or use sharp ob-

jects.

·

Clean the cameras with a hand brush.

·

Only move the scraper in one direction.

Do not put pressure on the bodywork when wash-

ing.

·

Do not use scratchers or other sharp objects for

foils.

·

The temperature of the washing water should be

max. 60°C.

·

Do not remove snow and ice with hot or warm

water.

·

After hand washing

Do not remove snow and ice from surfaces with

coarse dirt.

·

— Rinse the vehicle and wipe it with a suitable clean

cloth.

Vehicles delivered with matte finish body paint

from the factory

Vehicle paint (not applicable for matte finish)

— Protect the paint at least twice a year with hard

wax.

It is not recommended to apply decorative or pro-

tective films to a vehicle with matte finish.

— Use a polish for paint that has turned matte.

NOTICE

Matte finish

There is a risk of scratching the matte paint with the

nylon brushes of the car wash.

— Use soft, clean microfibre cloths with recommen-

ded cleaning agents for cleaning.

Do not wash the vehicle with matte paint in auto-

·

— To remove visible dust and dirt, clean the surface

with plenty of water.

matic car washes.

NOTICE

— Remove resin, bird droppings, insect debris and

other dirt by soaking with water.

Do not polish or wax the matte paint.

·

Films

Do not use wax-based cleaners on matte paint.

Films will age and become brittle – this is entirely

normal and not a defect.

For detailed information on matt finish body

paint, refer to the "Car Care Guide" brochure.

The following factors have a negative effect on the

life or colour fastness of the films:

1)

A mild soap solution containing two tablespoons of white neutral soap to 1 litre of lukewarm water.

126

Maintaining and cleaning

— sunlight

Technical data and specifi-

cations

— moisture

— air pollution

— Pebble impacts

Technical data regulations

Protection of hollow spaces

Corrosion-prone cavities of the vehicle are perma-

nently protected by preservative wax at the factory.

The emission standard, information on fuel con-

sumption and other information pertaining to your

vehicle can be found in the vehicle's technical docu-

mentation.

— Remove any spilled wax with a plastic scraper and

remove stains with mineral spirits.

This information meets the requirements and condi-

tions stipulated by legal or technical regulations.

Underseal

The underside is permanently protected by the fac-

tory against chemical and mechanical effects.

This and other information about your vehicle can be

obtained from a Volkswagen Partner.

— Have the protective coating checked by a special-

ist garage before starting and at the end of the

cold season.

The information in the vehicle technical documenta-

tion take precedence over the information in this

Owner's Manual. These specifications and values ap-

ply to your vehicle in its condition and configuration

at the time of delivery from the manufacturer. Ret-

rofitting an accessory can negatively affect the in-

formation and values, in particular the fuel con-

sumption and carbon dioxide (CO₂) emission values

specified in the vehicle documentation.

Wheels

— After washing, preserve the wheels using a suita-

ble product.

WARNING

Risk of accident!

The performance values indicated have been deter-

mined without performance-reducing equipment,

e.g. air conditioning system.

Excessive dirt on the wheels can unbalance

·

them.

Car jack

— If necessary, apply a suitable grease to the mov-

ing parts.

Vehicle identification data

Vehicle identification number (VIN)

The vehicle identification number is found in the fol-

lowing locations:

— on the right of the engine compartment

— on a plate under the windscreen in the lower left

corner

— on the type plate at the bottom of the vehicle's

central body pillar

In some countries the type plate is not used.

Type plate

Technical data regulations

127

Maintaining and cleaning for Your Volkswagen Virtus 4 Door First Generation (2018-2023)

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