2024-2026 Audi Q5 SUV Infotainment User Manual
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USER MANUALS FOR EVERY MAKE & MODEL

Infotainment for Your Audi Q5 SUV Third Generation (2024-2026)

Telephone  
Telephone  
wood or metal) could accumulate in the air.  
This warning also applies to all other places  
where you would normally switch off the en-  
gine or your mobile phone; make sure to  
switch your mobile phone off in these pla-  
ces.  
Introduction  
You can connect your mobile phone via the mo-  
bile phone interface and use it conveniently via  
the MMI. You can connect up to two mobile  
phones (e.g. your business phone and personal  
phone). You can then be reached inside the vehi-  
cle on both mobile phones.  
– Driving on the road requires the full atten-  
tion of the driver. Please always note the in-  
formation in the chapter ðpage 21.  
Functions depend on the country, the vehicle  
equipment, the mobile phone used and its oper-  
ating system and are not available on all displays.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
WARNING  
– According to health organisations, mobile  
phones may interfere with the function of  
pacemakers. A minimum distance of 20 cm  
between the mobile phone aerial and the  
pacemaker should therefore be maintained.  
Calling up the telephone  
Calling up the telephone on the MMI  
►
Select: > Telephone.  
– Do not carry a mobile phone in your breast  
pocket directly over the pacemaker when  
the phone is switched on.  
Calling up the telephone on the instrument  
cluster  
– If you suspect interference, switch the mo-  
bile phone off immediately.  
►
Press the button on the multi-function  
steering wheel repeatedly until telephone con-  
tent is displayed.  
– Your mobile phone operates via radio waves.  
It is therefore not possible to guarantee a  
connection under all circumstances. Do not  
rely solely on your mobile phone when vital  
communication is required (e.g. in a medical  
emergency).  
Connecting a mobile  
phone  
►
Connect your mobile phone to the MMI in the  
– Always follow the directions of the emer-  
gency operators when making an emergency  
call and do not end the call before you are  
requested to do so.  
Connection manager menu ðpage 222.  
Make sure that the phone function of the mo-  
bile phone is set to be used after connecting.  
►
If you granted access to your contacts during the  
connection procedure, these will be shown auto-  
matically on the MMI after connecting successful-  
ly.  
– The Audi assistant must not be used in cases  
of emergency, since the voice may change in  
stressful situations. This could result in a  
failed or delayed telephone connection. Al-  
ways dial emergency numbers manually!  
– There is a risk of explosion at filling stations  
and at fuel and chemical storage and trans-  
port facilities. Remember that these areas  
may not always be adequately marked. Such  
areas also include places where fumes (e.g.  
propane or fuel vapours coming out of  
vehicles or buildings), chemicals or large  
quantities of dust particles (e.g. from flour,  
Depending on the mobile phone, you can use the  
handsfree system after connecting successfully.  
Your phone calls will be made via the aerial of  
your mobile phone.  
If a connected mobile phone has a voice control  
feature, you can control your mobile phone using  
the external voice control system.  
193  
Telephone  
Overview of telephone  
symbols  
Using the telephone  
functions  
Switching between connected mobile  
phones  
Depending on the country, the vehicle equip-  
ment, the mobile phone used and its operating  
system, the following symbols may be available  
on the MMI:  
If two mobile phones are connected to the MMI,  
you can switch between these mobile phones to  
access the relevant contacts, start calls and se-  
lect settings.  
Symbol Description  
Dial a number or enter the name of a  
stored contact.  
►
Select the following: > Telephone > Connec-  
ted telephone 1 or Connected telephone 2.  
Press on the desired device name.  
Switch between the mobile phones  
connected to the MMI.  
►
Switch the audio output for a phone  
call to the mobile phone or the MMI.  
Starting a call  
Send tone sequences (DTMF) during a  
phone call.  
Depending on the country, the vehicle equip-  
ment, the mobile phone used and its operating  
system, there may be various different ways in  
which you can start a call.  
Have other call options displayed dur-  
ing a phone call.  
Edit a phone number before dialling  
it.  
Starting a call on the MMI  
►
To enter a number manually, select: > Tele-  
Show the call history.  
phone > .  
Send a message template as a text  
message.  
►
To start a call via the call list/favourites list, se-  
lect: > Telephone > Call list/Favourites > a  
contact.  
Call recommendations  
►
To start a call via the contacts list, select: >  
Calling up the telephone  
settings menu  
Telephone > Contacts > a contact > the desired  
phone number.  
Starting a call in the instrument cluster  
You can switch certain functions on/off or adjust  
the settings in the Telephone settings menu. The  
settings depend on the country and the equip-  
ment fitted in your vehicle.  
The call list is displayed in one of the right tabs in  
the instrument cluster.  
►
To select an entry from the call list, press the  
►
Select: > Telephone > .  
/ button.  
OK  
►
To confirm the entry, press the  
button.  
Calling up the messages  
menu  
Starting a call via the Audi assistant  
You can start a call via the Audi assistant.  
You can switch various functions on/off and edit  
message templates in the Messages menu.  
Phone calls  
►
Select: > Telephone > > Messages.  
You can accept or decline incoming calls on the  
MMI and with the multi-function steering wheel.  
The Bluetooth connection is severed if you leave  
the vehicle during a phone call. Depending on the  
mobile phone used, active calls may be  
194  
Telephone  
transferred automatically from the MMI to your  
mobile phone.  
Using the contact list  
Important: A mobile phone must be connected to  
the MMI.  
Depending on the mobile phone and mobile net-  
work service provider used, further call options  
may be available during a call.  
All of the contacts stored on your mobile phone  
are shown in the contact list. If there are too  
many entries, some contacts may not be dis-  
played on the MMI. The contacts can only be edi-  
ted on the mobile phone.  
Declining a call via text message  
Important: The mobile phone used must support  
the function and there must be an incoming call.  
In the Telephone settings menu, you can set the  
sort order and download contacts manually  
ðpage 194. Depending on the mobile phone you  
are using, the Bluetooth connection may have to  
be disconnected and re-established before you  
can download the contacts. Please note any fur-  
ther notifications on your mobile phone.  
►
Make sure that the function is switched on in  
the Messages menu ðpage 194.  
Press Ignore with text message. The set mes-  
sage template will be sent.  
►
Putting a call on hold via the instrument  
cluster  
Important: A call must be in progress.  
When you switch the vehicle on again after  
switching it off and leaving the car, the MMI sys-  
tem will update the mobile phone's contacts if  
the phone is within range and Bluetooth is activa-  
ted both on the phone and on the MMI.  
►
►
Press the / button on the multi-function  
steering wheel until Hold is displayed.  
OK  
Press the  
button.  
Answering a second call on the MMI  
Important: A call must be in progress. A second  
call must be incoming.  
Using call recommendations  
Important: A mobile phone must be connected to  
the MMI and the call list must be filled.  
The call waiting option must be activated on your  
mobile phone for you to be made aware of in-  
coming calls while a call is already in progress.  
If the call recommendation function is switched  
on in the Audi assistant menu ðpage 28, certain  
contacts from the call list will be recommended  
based on the situation.  
►
Press Answer. The current call will be put on  
hold. You will then receive the incoming call.  
Switching between calls on the MMI  
Calling up a business card  
Important: A call must be in progress. A second  
call must be on hold.  
The business card shows you a contact’s details.  
You can call up the business card using the fol-  
lowing options:  
►
Press on the call which is currently on hold to  
switch between the calls.  
►
Press on a contact from the contact list.  
Press on in the call list / favourites list.  
Starting a conference on the MMI  
►
Important: A call must be in progress. A second  
call must be on hold.  
Using text message  
functions  
►
Press . The phone calls will be merged into a  
conference.  
You can send text messages to contacts and dis-  
play incoming text messages on the MMI or have  
them read out.  
Up to five active callers can take part in a confer-  
ence (depending on the mobile network service  
provider).  
195  
Telephone  
Important: A mobile phone with Bluetooth Mes-  
sage Access Profile (Bluetooth MAP) must be  
connected to the MMI.  
System limits of the phone compartment  
In some situations, the functions of the phone  
compartment may be restricted or temporarily  
unavailable. This can happen in the following ca-  
ses, for instance:  
– More than one mobile phone is in the phone  
compartment.  
Applies to iPhone: Make sure that access to your  
text messages is switched on in your mobile  
phone’s Bluetooth settings. You may need to can-  
cel and re-establish the Bluetooth connection to  
do this.  
– The mobile phone is in a bag or a protective  
case.  
Sending text messages  
– There are objects between the phone compart-  
ment and the mobile phone.  
►
Press and hold on a contact in the call list/  
favourites list until the context menu is dis-  
played, or  
►
Call up a contact’s business card.  
Press .  
Using the vehicle aerial  
►
Depending on the vehicle’s equipment, the mo-  
bile network coupling aerial connects your mo-  
bile phone to the vehicle’s external aerial. This  
reduces the radiation in the vehicle and improves  
the reception quality.  
►
Select a message template.  
Displaying incoming text messages  
If the function is switched on in the Messages  
menu ðpage 194, new messages are displayed  
in the MMI’s notification centre.  
Important: The vehicle must be switched on.  
►
Place your mobile phone with the rear side  
Using the phone  
compartment  
down on the charging symbol on the holder.  
Charging a mobile phone wirelessly  
Introduction  
You can charge your mobile phone wirelessly in  
the phone compartment. The charging perform-  
ance depends on the mobile phone.  
Depending on the country and vehicle’s equip-  
ment, you can use the following functions via the  
phone compartment:  
Important: The vehicle must be switched on and  
your mobile phone must be Qi compatible.  
– Making and receiving calls using the vehicle  
aerial  
– Wireless mobile phone charging  
►
Make sure that the function is switched on in  
the Telephone settings menu ðpage 194.  
Place your mobile phone with the rear side  
WARNING  
►
– Loose objects can be flung around in the  
passenger compartment in the event of sud-  
den driving or braking manoeuvres – risk of  
accident! Stow objects away safely while the  
vehicle is moving.  
down on the charging symbol on the holder.  
If the notification for the wireless charging func-  
tion is switched on in the Telephone settings  
menu ðpage 194, a notification is displayed on  
the MMI showing that the mobile phone is being  
charged wirelessly.  
– Do not let visual/acoustic signals from a mo-  
bile device distract your attention from the  
road – risk of accident! Only operate the mo-  
bile device via the MMI.  
Make sure that there are no cards with an NFC  
chip between the phone compartment and the  
mobile phone while the phone is charging, as this  
could cause irreparable damage to such cards.  
196  
Telephone  
a doctor if you have any questions. Alterna-  
WARNING  
tively, you can switch the phone compart-  
ment’s wireless charging function on/off. You  
will still be able to charge your mobile phone  
using a cable.  
An alternating magnetic field is used for wire-  
less charging. Always keep a minimum of  
6 cm away from the charging plate of the  
phone compartment. The limits for long-term  
exposure according to ICNIRP 1998 are kept  
to at this distance. Side effects such as irrita-  
tion to sensory organs or functional issues  
with active implants (e.g. pacemakers, infu-  
sion pumps, neurostimulators) or passive im-  
plants (e.g. artificial joints) are therefore very  
unlikely. If you have implants, please consult  
CAUTION  
The mobile phone may become hot while  
charging wirelessly – risk of injury! Consider  
the temperature of your mobile phone when  
removing it. Take the mobile phone out of the  
phone compartment carefully.  
Troubleshooting options for telephones  
Troubleshooting options are given below. They  
depend on the vehicle’s equipment.  
Subject  
Advice  
Connecting the mobile phone to  
the MMI fails.  
Check if the requirements for connecting a mobile phone have  
been met ðpage 222, or  
Check if you have accidentally declined the PIN for setting up the  
connection on your mobile phone. Repeat the connection proce-  
dure if necessary ðpage 222.  
After the mobile phone was con- Avoid using special characters in names.  
nected not all/none of the con-  
tacts were loaded into the MMI.  
Avoid using contact groups on your mobile phone.  
Pay attention to any requests on your mobile phone when con-  
necting via Bluetooth.  
Some telephone functions are  
greyed out/not available.  
The telephone functions will depend on the mobile network serv-  
ice provider, the mobile phone used and the operating system.  
Some telephone functions are  
greyed out/not available, even  
though the mobile phone sup-  
ports them.  
Check if the Bluetooth settings on your mobile phone are restric-  
ted or if individual Bluetooth settings are deactivated. This may be  
the case if the mobile phone belongs to a business organisation.  
Text messages are not displayed Check if the requirements for using the text message function  
on the MMI.  
have been met.  
Your mobile phone cannot be  
charged wirelessly or the charg-  
ing procedure is interrupted.  
Check that the phone compartment’s wireless charging function is  
switched on.  
Check that your mobile phone is Qi compatible.  
Check that your mobile phone is in the correct position in phone  
compartment and that there are no other objects in the phone  
compartment.  
197  
Audi connect  
Audi connect  
that such devices are securely stowed while  
you are driving. Please also observe the  
safety warnings in the chapter on  
ðpage 74.  
Information on Audi  
connect  
Depending on the country and your vehicle’s  
equipment, Audi connect can connect your vehi-  
cle to the internet. The offered apps and services  
enhance the functions of your vehicle.  
CAUTION  
– With a small number of exceptions, the da-  
ta connection costs for Audi connect serv-  
ices are included in the price of Audi connect  
during the licence period. Some services re-  
quire additional data volume. Please note  
that using these services may incur costs.  
Depending on the country and the vehicle's  
equipment, there are various options to pur-  
chase additional data volume:  
Availability, scope, cost and content of the apps,  
services and technologies depend on the soft-  
ware version installed in your vehicle or on your  
mobile device. This may also depend on the coun-  
try, the contract price, the vehicle and the equip-  
ment fitted.  
– You use paid data plans for your vehicle.  
For more information, please refer to my.  
.  
The availability of the apps and services depends  
on the licence period. All apps and services may  
be changed, activated/deactivated, renamed or  
extended without further notice.  
– You connect your vehicle to a Wi-Fi hot-  
spot. The Wi-Fi hotspot can be provided by  
your smartphone, for example, and uses  
the data volume from your SIM card. De-  
pending on your network provider, you  
may be charged for this service, especially  
if you are using the system abroad. We  
strongly recommend that you use an un-  
limited data plan. For more information,  
contact your service provider.  
Some apps and services are provided by third par-  
ties or are dependent on third party providers.  
Audi does not assume any liability for the content  
and availability.  
The availability, scope, provider and price of the  
apps and services offered can vary, as can the way  
in which the services are displayed on the screen.  
These variations depend on your country, model,  
model year, device and mobile phone contract.  
– If you connect your mobile device to your ve-  
hicle's Wi-Fi hotspot to establish an internet  
connection, your mobile device's SIM card  
may be used in certain cases as a substitute.  
This depends on the configuration of your  
mobile device and operating system. De-  
pending on your network provider, you may  
be charged for this service, especially if you  
are using the system abroad. We strongly  
recommend that you use an unlimited data  
plan. For further information, contact your  
mobile network service provider or refer to  
the operating instructions for your mobile  
device.  
The latest mobile phone standards are not availa-  
ble for use in all countries. For further informa-  
tion, please consult an Audi dealer or your mobile  
network service provider.  
The myAudi app is required for some services. For  
more information, please refer to .  
WARNING  
– Only use Audi connect services and the Wi-Fi  
hotspot when the traffic conditions allow  
you to do so safely – risk of accident! Please  
see ðpage 21, Notes on traffic safety.  
– Mobile devices, tablet and laptop computers  
and devices of a similar weight can only be  
operated safely when the vehicle is station-  
ary. Like any loose object, they can be cata-  
pulted through the vehicle in an accident  
and cause serious injuries. Always make sure  
– Please note that it is your responsibility to  
take precautions regarding data protection,  
anti-virus protection and protection against  
loss of data on mobile devices used, for ex-  
ample, to connect to the internet via the ve-  
hicle’s Wi-Fi hotspot.  
198  
Audi connect  
– In areas with poor GPS reception or outside  
the area covered by your mobile network  
service provider, some functions/services  
may not be able to send/receive data and  
may be restricted or unavailable.  
WARNING  
Please always observe the information ð in  
Information on Audi connect on page 198.  
CAUTION  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Using the internet in the  
vehicle  
Establishing an internet connection in the  
vehicle using an eSIM card  
Connecting the vehicle to a Wi-Fi hotspot  
You can connect the vehicle to a Wi-Fi hotspot.  
Important: The vehicle must be switched on.  
An internet connection is required to use Audi  
connect services or apps in the vehicle. An eSIM  
card is installed in vehicles equipped with Audi  
connect. You can immediately use the internet  
via the eSIM card. Follow any instructions given  
by the system. Some services require additional  
data volume.  
►
If necessary, activate the “Wi-Fi hotspot (teth-  
ering)” or “personal hotspot” function on your  
mobile phone.  
►
Select: > Settings > Connections > Wi-Fi.  
►
Switch the Wi-Fi function on.  
►
Press on the desired Wi-Fi hotspot in the list of  
WARNING  
available networks.  
Please always observe the information ð in  
Information on Audi connect on page 198.  
►
Follow the instructions given by the system.  
The vehicle is connected to a Wi-Fi hotspot.  
CAUTION  
WARNING  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Information on additional data volume  
CAUTION  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Some services require additional data volume.  
Depending on the country and the vehicle's  
equipment, there are various options to purchase  
additional data volume:  
Audi connect services  
– Using data plans  
Setting up Audi connect services and apps  
– Connecting vehicle to a Wi-Fi hotspot  
You require a myAudi account to use Audi con-  
nect services and apps.  
Using data plans  
►
Install the myAudi app on your mobile device.  
Register in the myAudi app to create a myAudi  
account.  
Some services require additional data volume. In  
some countries, a data plan is offered for this.  
►
Important: In some countries, your myAudi user  
ID must be registered as the key user in the vehi-  
cle.  
►
Specify a key user.  
Follow the instructions given by the myAudi  
app.  
►
You can purchase data plans via .  
A myAudi user must be logged in to use some of  
the Audi connect services.  
199  
Audi connect  
Some Audi connect services must be activated via  
.  
Whether you are able to call up certain types of  
data or operate functions remotely depends on  
the charge level of the vehicle's battery. These  
functions are therefore only available to a limited  
extent after the vehicle has been switched off.  
Information on Audi connect services  
Audi connect services enhance the functions of  
your vehicle.  
Information on the services and the correspond-  
ing app were correct at the time of publication.  
The scope of the services depends on the country  
and the vehicle equipment. There may be  
You can generally use available Audi connect  
services directly on the MMI.  
changes during the service life of the vehicle.  
Before you use certain Audi connect infotainment  
services for the first time, it is necessary to con-  
figure them via your personal myAudi account at  
.  
WARNING  
– Please always observe the information ð  
in Information on Audi connect on  
page 198.  
Information on the services and the correspond-  
ing app were correct at the time of publication.  
The scope of the services depends on the country  
and the vehicle equipment. There may be  
– Driver messages, notifications and warning  
and indicator lamps that are lit up in the ve-  
hicle always take precedent over the infor-  
mation from Audi connect services. Do not  
let the information from Audi connect serv-  
ices tempt you into taking any risks when  
driving. This could lead to a breakdown in  
road traffic resulting in a potential accident  
with serious injury.  
changes during the service life of the vehicle.  
WARNING  
– Please always observe the information ð  
in Information on Audi connect on  
page 198.  
– Driver messages, notifications and warning  
and indicator lamps that are lit up in the ve-  
hicle always take precedent over the infor-  
mation from Audi connect services. Do not  
let the information from Audi connect serv-  
ices tempt you into taking any risks when  
driving. This could lead to a breakdown in  
road traffic resulting in a potential accident  
with serious injury.  
CAUTION  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Connecting a mobile  
device to the vehicle  
hotspot  
You can connect up to eight mobile devices (e.g.  
smartphones) to the vehicle hotspot via Wi-Fi. If  
the vehicle is connected to the internet, the con-  
nected mobile devices can also use the vehicle’s  
internet connection.  
CAUTION  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Information on vehicle control services  
Important: The drive system must be switched  
on. In addition, a data plan is required in some  
countries.  
You can use the Audi connect vehicle control serv-  
ices, for example, to view data on your vehicle or  
to control vehicle functions remotely.  
►
Select: > Settings > Connections > Vehicle  
You can view and use the services available for  
your vehicle at or in the myAudi  
app.  
hotspot.  
►
Switch the Vehicle hotspot function on. The ac-  
cess codes for the vehicle hotspot will be dis-  
played.  
200  
Audi connect  
►
►
Changing the store region  
Switch on the Wi-Fi on your mobile device.  
Connect your mobile device to the vehicle’s hot-  
spot.  
►
Select: > Store > .  
Information on functions and apps  
A random initial password is set on the MMI at  
the factory. Audi recommends you to change the  
initial password. Follow general guidelines on  
password security and ensure your password is  
secure.  
Certain functions (e.g. functions on demand) are  
linked to the vehicle and may be permanently or  
temporarily available in the vehicle depending on  
the licence, even after the vehicle has been sold.  
Apps are linked to the respective myAudi ac-  
count.  
WARNING  
Please always observe the information ð in  
Information on Audi connect on page 198.  
WARNING  
– Please always observe the information ð  
in Information on Audi connect on  
page 198.  
CAUTION  
Please always observe the information ð in  
Information on Audi connect on page 198.  
– Only use the store in the vehicle and on your  
smartphone when the vehicle is stationary.  
Do not allow yourself to be distracted from  
the road – risk of accident!  
Store  
Introduction  
CAUTION  
After delivery, you can permanently or temporari-  
ly add functions or apps to your vehicle via the  
Audi digital store.  
Please always observe the information ð in  
Information on Audi connect on page 198.  
Displaying the installation history of  
functions  
Adding functions and apps  
Adding functions in the vehicle  
You can display the installation history in the  
store.  
Depending on the country and vehicle’s equip-  
ment, you can add functions (e.g. functions on  
demand) via the store in the vehicle or via the  
myAudi app.  
►
Select: > Settings > Functions on demand.  
Displaying installation history and updates  
►
Select: > Store > Audi functions.  
You can display the installation history and up-  
dates in the store.  
►
Follow any instructions given by the system.  
It may be necessary to switch the vehicle off and  
on again prior to using a function for the first  
time.  
►
Select: > Store > My applications.  
Adding apps in the vehicle  
Depending on the country and the vehicle’s  
equipment, you can add apps to the vehicle via  
the store.  
►
Select: > Store > Apps.  
►
Follow any instructions given by the system.  
201  
Emergency call  
Emergency call  
those given by the parking aid) may be mut-  
ed.  
Emergency call systems  
Overview of the emergency call systems  
Information on using the emergency call  
systems  
Description of the in-vehicle emergency call sys-  
tem.  
The services are provided via a SIM card installed  
in the vehicle. Provision of these services requires  
that the mobile network of the SIM card be func-  
tioning and ready for use.  
An emergency call is a combination of a voice call  
and a data transfer. Important information such  
as details about the vehicle and its position are  
transferred to the relevant emergency switch-  
boards using the vehicle's data transfer function.  
The EU eCall emergency call is only available  
within the mobile network coverage that is re-  
quired by law.  
Depending on the country and the vehicle’s  
The TPS emergency call is only available within  
the mobile network area covered by the network  
provider selected by Audi.  
equipment, the following functions are available:  
The emergency call function allows you to organ-  
ise assistance as quickly as possible in dangerous  
situations. Use this function whenever you need  
help ðpage 202.  
Information on using the emergency call  
systems  
– Audi connect emergency call (TPS emergency  
call). This eCall system uses third-party emer-  
gency switchboards, which may include public  
emergency switchboards.  
If EU eCall is installed in the vehicle, the TPS  
emergency call can be deactivated in the privacy  
settings in the vehicle’s infotainment system.  
The legally required EU eCall cannot be deactiva-  
ted in the vehicle’s infotainment system.  
– Statutory European emergency call (EU  
1)  
eCall) . This eCall system is based on the 112  
SOS number and uses public emergency switch-  
boards.  
EU eCall is a public service of general interest and  
is provided free of charge.  
The online roadside assistance call function al-  
lows you to request assistance in the event of a  
breakdown or a minor accident ðpage 204.  
The availability of the TPS emergency call is time-  
limited.  
The cost of TPS voice calls and data connections  
is included in the price of the services.  
WARNING  
– In areas with poor GPS reception or outside  
the area covered by your mobile network  
service provider, some functions/services  
may not be able to send/receive data and  
may be restricted or unavailable.  
Functions of the emergency call systems  
In the event of a serious accident, an eCall system  
is automatically activated via onboard sensors  
ðpage 203, Automatic emergency call. If the ve-  
hicle is equipped with the EU eCall and TPS emer-  
gency call system, but the TPS emergency call is  
not available, the EU eCall is triggered automati-  
cally.  
– Applies to EU eCall: Not all public emergen-  
cy switchboards can receive data transmit-  
ted by the vehicle.  
– When an emergency call is active, all sour-  
ces of noise (i.e. warning signals such as  
1)  
“EU eCall” in the following description refers also to emer-  
gency call systems required by law in non-EU countries,  
where the technical implementation corresponds to EU  
eCall.  
202  
Emergency call  
The EU eCall can also be triggered manually if  
needed. For instructions on how to activate the  
system manually, please refer to ðpage 203,  
Manual emergency call.  
If the emergency call is cut off due to a poor con-  
nection, the system will re-connect automatical-  
ly.  
Meaning of LEDs  
The TPS emergency call can be placed manually  
or automatically ðpage 203.  
– Green – The emergency call function is availa-  
ble in the vehicle.  
When a TPS emergency call is placed automati-  
cally, information required to alert the emergen-  
cy services may also be transferred to a public  
switchboard or police station to enable assis-  
tance to be provided as quickly as possible.  
– Red – A fault has occurred in the emergency  
call function. Please contact a qualified work-  
shop. Please note the driver messages regard-  
ing the availability of the emergency call func-  
tion ðpage 204.  
– Off – The emergency call function is temporari-  
ly unavailable, e.g. if there is no network.  
Making an emergency call  
Warnings  
In the event of a critical emergency call system  
failure, the vehicle occupants receive a warning;  
refer to ðpage 203, Meaning of LEDs and  
ðpage 204, Driver messages about the emer-  
gency call systems.  
Applies to EU eCall: In the event of a critical sys-  
tem failure which would cause the onboard emer-  
gency call system to be unavailable, the vehicle  
occupants receive a warning; refer to  
ðpage 203, Meaning of LEDs and ðpage 204,  
Driver messages about the emergency call sys-  
tems.  
Fig. 112 Front headliner: Cover for emergency call button  
Manual emergency call  
Important: The vehicle must be switched on.  
►
Lightly press the cover 1 to open it.  
►
Press the emergency call button until the  
LED 2 flashes. The emergency call will be  
Sending phone number in an emergency  
call  
placed.  
In the event of an emergency call, your phone  
number can be transferred to a public switch-  
board or police station to enable assistance to be  
provided as quickly as possible.  
►
If you press the emergency call button acciden-  
1)  
tally, press it again immediately until the LED  
lights up permanently. The emergency call will  
be cancelled.  
►
Select: > Settings > Connection > Connec-  
Automatic emergency call  
tion manager > .  
In some circumstances, the vehicle's electronics  
will make an emergency call automatically if, for  
example, an airbag has been triggered. The LED  
2 will flash. The emergency call will be placed.  
The emergency call cannot be cancelled.  
►
Switch the function Send phone number in an  
emergency call on.  
The function must be switched on individually for  
each connected mobile phone.  
1)  
We regret that it is not possible to guarantee compatibili-  
ty for all phones/SIM cards. As a result, it may not always  
be possible to read out the phone number and no indica-  
tion of the incompatibility will be given.  
203  
Emergency call  
Cancelling an online roadside assistance call  
Driver messages about the emergency call  
systems  
►
Press the button at the front of the headlin-  
er.  
Emergency call function: fault. Function par-  
tially available. Please contact workshop  
Audi incident assistance  
You can make an emergency call if the indicator  
lamp lights up and the message appears, but not  
all of the functions may be available. For exam-  
ple, you may not be able to make a voice call to  
the emergency call centre. However, it may be  
possible for the system to transfer data. Drive to  
a qualified workshop and have the fault rectified.  
The vehicle electronics detect if a minor accident  
has occurred.  
►
Follow the system instructions to call Audi inci-  
dent assistance or make an emergency call.  
Information on data  
processing for the  
European Union  
Emergency call function: fault. Function un-  
available. Please contact workshop  
If the indicator lamp lights up and the message  
appears, you cannot make an emergency call.  
Drive to a qualified workshop as soon as possible  
and have the fault rectified.  
Information on the EU eCall  
Any processing of personal data through the  
112-based eCall in-vehicle system must comply  
with the personal data protection rules contained  
in Regulation (EU) 2016/679 (1) and Directive  
2002/58/EC (2) of the European Parliament and  
Council and, in particular, must be necessary in  
order to protect the vital interests of the person  
affected as set out in Article 6 Paragraph 1 Sub-  
paragraph d of Regulation (EU) 2016/679.  
Online roadside  
assistance  
Introduction  
1)  
An online roadside assistance call can consist  
of a voice call and data transmission. Important  
information such as details about the vehicle and  
its position are transferred to the Audi call centre  
using the vehicle's data transfer function.  
The processing of such data is strictly limited to  
the purpose of handling eCall emergency calls  
made to the standard European SOS number  
112.  
Data types and their recipients  
Using the online roadside assistance call  
Starting an online roadside assistance call  
The EU eCall system may only collect and process  
the following data: vehicle identification number,  
vehicle type (passenger car or light goods vehi-  
cle), type of vehicle power (petrol/diesel/elec-  
tric/hydrogen), the last three locations of the ve-  
hicle and direction of travel, log file of automatic  
system activation and its time stamp. Further da-  
ta: version and ID of log file, number of vehicle  
occupants, location credibility.  
►
Press the button at the front of the headlin-  
er. The red LED in the button will light up.  
►
Follow the system’s instructions to start an on-  
line roadside assistance call. The online road-  
side assistance call will be placed.  
If the online roadside assistance call is cut off due  
to a poor connection, the call must be started  
again.  
The recipients of data processed in association  
with the EU eCall are the relevant Public Safety  
Answering Points (PSAP) designated by the corre-  
sponding national authorities, under whose  
1)  
The availability of the services offered depends on your  
country and is time-limited.  
204  
Emergency call  
sovereignty they are situated, to answer and  
process eCalls made to the standard European  
SOS number 112.  
Contact address for queries about access rights:  
AUDI AG  
DSGVO-Anfrage  
Auto-Union-Straße 1  
85057 Ingolstadt  
GERMANY  
Form of data processing  
The EU eCall system is designed to ensure that  
the data stored in the system memory are not ac-  
cessible outside the system before an emergency  
call is placed.  
Information on third-party services and  
other services with added benefit  
The EU eCall system is designed to ensure that it  
is not traceable and is not tracked continuously  
during normal operation.  
Description of the operation and the functionali-  
ties of the TPS emergency call ðpage 202.  
Description of the operation and the functionali-  
ties of the online roadside assistance call  
ðpage 204.  
The EU eCall system is designed to ensure that  
the data are automatically and continuously  
erased from the internal system memory.  
Any processing of personal data through the TPS  
emergency call and online roadside assistance  
systems must comply with the personal data pro-  
tection rules contained in Regulation (EU)  
The vehicle location data are continuously over-  
written in the internal system memory to ensure  
that not more than three current locations, which  
are required for normal system operation, are  
available.  
2016/679 (1) and Directive 2002/58/EC (2).  
The fulfilment of the contract for the TPS emer-  
gency call and online roadside assistance forms  
the legal basis for the use of the TPS emergency  
call and/or online roadside assistance and for the  
processing of data by the system/services.  
The activity log of the EU eCall system is stored  
only for as long as is necessary to fulfil the pur-  
pose of handling the eCall emergency call and  
never more than 13 hours after the time at which  
the eCall emergency call was placed.  
The TPS emergency call and/or online roadside  
assistance systems may process personal data  
only by express consent of the data subject (the  
vehicle keeper).  
Modalities for exercising data subject's  
rights  
The data subject (the vehicle's owner) has a right  
of access to data and as appropriate to request  
the rectification, erasure or blocking of data, con-  
cerning him or her, the processing of which does  
not comply with the provisions of Regulation (EU)  
2016/679. Any third parties to whom the data  
have been disclosed have to be notified of such  
rectification, erasure or blocking carried out in  
compliance with this Regulation, unless it proves  
impossible or involves a disproportionate effort.  
The TPS emergency call system is designed to en-  
sure that it is not traceable and is not tracked  
continuously during normal operation.  
For information on modalities for data process-  
ing through the TPS emergency call and/or online  
roadside assistance systems, including any neces-  
sary additional information regarding traceabili-  
ty, tracking and processing of personal data, re-  
fer to:  
The data subject has a right to complain to the  
competent data protection authority if he or she  
considers that his or her rights have been in-  
fringed as a result of the processing of his or her  
personal data.  
– Modalities ðpage 205  
– You can read information on data protection in  
the MMI of your vehicle. Select: > Legal >  
Privacy.  
The keeper of a vehicle which is equipped with  
TPS emergency call system in addition to the  
112-based eCall in-vehicle system has the right  
205  
Emergency call  
to use the 112-based eCall in-vehicle system in-  
stead of the TPS emergency call system. The TPS  
emergency call can be deactivated in the privacy  
settings in your vehicle’s infotainment system.  
206  
Navigation  
Navigation  
Calling up the navigation  
menu  
Introduction  
Calling up the navigation function on the  
MMI  
The navigation system guides you directly to your  
destination, avoiding traffic obstructions and us-  
ing alternative routes if desired.  
►
Select: > Navigation.  
Calling up the navigation function in the  
instrument cluster  
Functions and services depend on the country  
and vehicle equipment and are not available on  
all displays.  
►
Press the button on the multi-function  
steering wheel repeatedly until navigation con-  
tent is displayed.  
WARNING  
– Driving on the road requires the full atten-  
tion of the driver. Please always note the in-  
formation in the chapter ðpage 21.  
Overview of navigation  
symbols  
– The route calculated by the navigation sys-  
tem is a recommendation. Always adhere to  
the locally applicable traffic laws and regu-  
lations. If the recommended route is in con-  
tradiction with the locally applicable traffic  
laws and regulations, these always take  
precedence – risk of accident!  
Depending on the country and vehicle equip-  
ment, the following symbols may be available in  
the MMI:  
Symbol Description  
Search for destination and select for  
route guidance.  
.
CAUTION  
/ Specify/edit home/business address  
Last destinations.  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
Destination information (e.g. driving  
time and distance to destination) or  
destination marker on the map.  
Stop route guidance.  
Navigation system limits  
Switch navigation cues on/off. You  
can adjust the navigation cues and  
volume of spoken cues in the Naviga-  
The navigation system is subject to system limits.  
In certain situations, the navigation may be tem-  
porarily restricted.  
/ tion settings menu ðpage 208. You  
can change the volume of a spoken  
cue while it is being played  
ðpage 24.  
– Snow or other obstructions on the GPS aerial or  
trees or large buildings could affect the recep-  
tion of the satellite signals and make position-  
ing difficult. GPS reception can also be adverse-  
ly affected by deactivation or a malfunction of  
several satellites.  
Adjusting map orientation: You can  
switch between a 2D driving position  
map, 2D north position map and 3D  
driving position map.  
– Route guidance is subject to constant change,  
such as new roads, roadworks, road closures,  
changes to street names and house numbers.  
Outdated navigation data may result in errors  
or inaccuracies during route guidance.  
/ Zoom in/out on map.  
/  
AUTO / tween the overview map, automatic  
zoom and manual zoom.  
Set map scale: You can switch be-  
M
207  
Navigation  
Route guidance begins after you have selected  
the desired destination.  
Symbol Description  
Centre map to current vehicle posi-  
tion.  
Information on entering a destination  
Current vehicle position.  
The distances to special destinations are shown  
as the crow flies from your current location. The  
actual driving distance between your current po-  
sition and the special destination is updated au-  
tomatically. However, the list of special destina-  
tions is not sorted again.  
Calling up the navigation  
settings menu  
You can switch certain functions on/off or adjust  
the settings in the Navigation settings menu.  
The settings depend on the country and the  
equipment fitted in your vehicle.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
►
Select: > Navigation > .  
Calling up the map  
content menu  
Selecting a destination in the instrument  
cluster  
You can switch content displayed in the map  
on/off in the Map content menu.  
Important: Route guidance must not be active.  
►
Select: > Navigation > > Map content.  
The navigation is displayed in one of the right  
tabs in the instrument cluster.  
Entering a destination  
►
To select a destination from the list of last des-  
Searching and selecting a destination in  
the MMI  
tinations, press the / button.  
OK  
►
To confirm a destination, press the  
button.  
The search allows you to search for your desired  
destination and select it for route guidance. The  
navigation system always searches for the fastest  
route.  
It may be necessary to use the MMI to operate  
certain functions.  
Using search filters for POIs  
Calling up the search function  
Depending on the point of interest category, you  
can use filters when searching for a destination.  
►
Select: > Navigation > ..  
Search options  
Important: The MMI must be connected to the in-  
ternet.  
Depending on the equipment in your vehicle and  
the country, as well as the registered user, the  
following options can be available:  
►
Select: > Navigation > . > a point of inter-  
est category (e.g. parking) > Filter.  
►
Select your desired filters. The corresponding  
POIs will be displayed on the map.  
Select the destination on the map to navigate  
to a POI.  
– Search: Search for one or multiple terms in the  
entry field or using the Audi assistant.  
– Internet search: Search for a destination using  
a search engine. Important: The MMI must be  
connected to the internet.  
►
CAUTION  
– Online points of interest: Search for a point of  
interest, such as filling stations, parking spaces  
and restaurants. To use other categories, press  
.  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
208  
Navigation  
Your last destinations and favourites are  
synchronised via your myAudi account. All the im-  
portant destinations can be displayed in the vehi-  
cle and the myAudi app.  
costs ð in Information on Audi connect on  
page 198.  
Setting a destination from the map  
So that the destinations are loaded automatically  
in the vehicle, Audi recommends logging on in  
the vehicle with a myAudi account ðpage 30.  
You can set a point from the map or location  
from the map (e.g. POI) as a destination.  
►
Press on a point or location on the map (e.g.  
Important: The MMI and your mobile device must  
be connected to the internet. You must have in-  
stalled the myAudi app on your mobile device.  
You are logged in to the same myAudi account in  
the vehicle and the myAudi app.  
).  
The destination details will be displayed. You can  
select the destination for route guidance.  
Show destination details  
myAudi navigation functions:  
You can display additional information on a desti-  
nation. You can call up destination details using  
the following options:  
– You can send destinations to the vehicle from  
the myAudi app.  
– Active route guidance in the myAudi app can be  
continued on the MMI.  
►
Press on in the search.  
– Depending on the situation, it may be possible  
to continue an active MMI route guidance pro-  
cedure in the myAudi app to navigate you to the  
destination after you leave the vehicle.  
►
Press on a point or location on the map (e.g.  
).  
Depending on the selected destination, the fol-  
lowing options may be available in the destina-  
tion details view:  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
– Store as favourite/delete favourite  
– Start route guidance  
– Add as a stopover  
– Display nearby points of interest  
Using functions while  
route guidance is active  
Selecting contacts as a destination  
You can select the address of a contact in your  
mobile telephone as a destination.  
Using destination information  
Important: A mobile phone must be connected to  
the MMI. An address must be available for a con-  
tact.  
Route guidance begins after you have selected a  
destination. The destination information calcu-  
lated by the MMI is displayed and contains the  
driving time and distance to the destination, as  
well as the arrival time at the destination.  
►
Call up a contact’s business card.  
►
Press on the stored address to set the address  
►
in the search.  
Press on the destination information to dis-  
►
Press on the address in the search to start  
play route details.  
route guidance.  
Using the route monitor  
Using myAudi navigation  
The route monitor displays information on things  
along the route. Depending on the country and  
vehicle equipment, traffic information, filling  
The MMI’s navigation system works seamlessly  
together with the myAudi app.  
209  
Navigation  
stations, points of interest, alternative routes  
and country borders can be displayed.  
Using alternative routes  
If alternative routes are switched on in the Map  
contents menu ðpage 208, two alternative  
routes will be displayed on the map in addition to  
the calculated route. The time difference to the  
currently selected route will be displayed for the  
alternative routes.  
►
Press to display the route monitor.  
►
Press on information in the route monitor to  
call up details.  
►
Press to hide the route monitor. The map is  
shown in full scale.  
►
Press on a route on the map. The corresponding  
Editing route  
distance to the destinations, as well as the cal-  
culated arrival times are displayed in the infor-  
mation window on the respective routes. Toll  
fees are shown in some countries.  
You can edit your current route by adding or de-  
leting stopovers or changing the destination.  
Deleting/adding a stopover  
►
Select your preferred route and press Start.  
Route guidance will be updated.  
The following options are available:  
– Enter a destination via the search function.  
– Set a destination from the map.  
– Add/delete a destination via destination infor-  
mation.  
Using automatic route updates  
The MMI can receive traffic information and plan  
a better route, as well as calculate the time saved  
compared to the current route.  
– Add/delete a destination via Edit route in the  
Navigation settings menu ðpage 208.  
If automatic route updates are switched on in the  
Navigation settings menu ðpage 208, the bet-  
ter route is automatically used if it is available.  
The MMI will not use a better route if the calcula-  
ted route does not save time compared to the  
current route guidance.  
Adding a stopover updates the destination infor-  
mation.  
Replacing a destination  
You can replace the previous destination by en-  
tering a new destination and pressing Replace  
destination. Route guidance will be updated.  
Stopping route guidance  
Setting route criteria  
►
Press to stop active route guidance.  
Route guidance will be stopped. The destination  
and any stopovers will be stored individually as  
last destinations.  
You can set the criteria to be considered when  
calculating a route in the Navigation settings  
menu ðpage 208.  
Operating the map  
Using the manoeuvre display  
You can optimise the navigation map view by  
moving it using your fingers.  
If the manoeuvre display is switched on in the  
Navigation settings menu ðpage 208, upcom-  
ing driving manoeuvres (e.g. turning off, chang-  
ing lanes) are displayed on the map.  
– Move map: Swipe in the desired direction with  
one finger.  
►
Press on the manoeuvre display to repeat the  
navigation cue.  
– Quickly move map: Swipe in the desired direc-  
tion with one finger and release the map while  
doing so.  
– Gradually zoom in on map: Double tap the map  
with your finger.  
210  
Navigation  
– Zoom in on map: Place two fingers on the area  
and move them apart or double-tap on the map  
with one finger, press and hold your finger on  
the map and swipe down with your finger.  
– Gradually zoom out on map: Double-tap the  
map with two fingers.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
– Zoom out on map: Place two fingers on the  
area and move them together or double-tap on  
the map with one finger, press and hold your  
finger on the map and swipe up with your fin-  
ger.  
Using traffic information  
The MMI system can receive real-time informa-  
tion from the internet regarding traffic conges-  
tion, accidents, roadworks and other incidents.  
The functions depend on the country and the  
equipment fitted in your vehicle.  
– Turn map: Turn the map with two fingers.  
– Tilt map: Swipe up/down with two fingers.  
Important: The MMI must be connected to the in-  
ternet.  
Using map functions  
Setting the map colours  
If traffic information is available on your route, it  
is displayed on the map or in the route monitor.  
You can set the map colours in the Navigation  
settings menu ðpage 208. If the map colour is  
set to Auto, the colour of the map changes to  
match the current light conditions (e.g. from day  
to night when driving through tunnels).  
►
Press on the corresponding traffic information  
to display details.  
Urgent traffic information, such as a car travel-  
ling in the wrong direction on the motorway, is  
displayed automatically as a notification.  
Calling up country information  
Traffic obstructions on your route are displayed  
using coloured warning symbols. Traffic obstruc-  
tions that are not on your route are greyed out.  
All traffic obstructions are highlighted in colour  
on the map when route guidance is not active.  
You can switch the display of country informa-  
tion, such as permitted top speeds on the motor-  
way, on/off in the Navigation settings menu  
ðpage 208.  
Showing traffic flow  
Using the satellite map  
You can switch flow of traffic on/off in the Map  
content menu ðpage 208.  
You can have the navigation map shown with sat-  
ellite images. For this map display, the system  
uses data packets received online in the form of  
satellite pictures and combines these pictures  
with the road network from the standard map  
display.  
Traffic flow is displayed in colour on the map:  
– Green: no obstructions  
– Orange: slow-moving traffic  
– Red: traffic jams/obstructions  
Important: The MMI must be connected to the in-  
ternet.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
You can switch the satellite map on/off in the  
Navigation settings menu ðpage 208.  
The satellite map is updated at regular intervals  
when it is called up. This can take a few seconds.  
Depending on the internet connection, the stand-  
ard map may also be displayed when the satellite  
map is activated.  
211  
Navigation  
on/off later in the Navigation settings menu  
ðpage 208.  
Performing an online  
map update  
The MMI will automatically perform the online  
map update in the background as soon as new  
map material is available.  
With the online map update function you can up-  
date the map material of your navigation system  
directly in the vehicle.  
Important: The MMI must be connected to the in-  
ternet.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
When starting the navigation for the first time, a  
notification is displayed in which you can agree to  
automatic map updates. You can also switch au-  
tomatic updates for the navigation database  
Troubleshooting for the navigation  
Troubleshooting options are given below. They  
depend on the vehicle’s equipment.  
Subject  
Advice  
The entered destination cannot be found. If the destination cannot be found, it may not be stored in  
the navigation database. Check that you have spelt the  
search term correctly. Use different search options.  
Search for the destination on the map. Check whether au-  
tomatic updates are enabled in the Navigation settings  
menu ðpage 208.  
Last destinations are not shown.  
No last destinations are saved if you are not logged into  
the vehicle or are logged in as a guest user. Log in to the  
vehicle as a user to save entered destinations and display  
them in the list of last destinations.  
212  
Radio  
Calling up search  
Radio  
1)  
You can search for station names, frequencies  
or types of programme (e.g. news), for example.  
Introduction  
Depending on the country and the vehicle’s  
equipment, the radio may support the wave-  
bands FM, AM, DAB (digital radio) and HD radio.  
►
Select: > Radio > ..  
Overview of radio  
symbols  
The DAB waveband also supports the transmis-  
sion standard DAB+, where available.  
Depending on the country and vehicle equip-  
ment, the following symbols may be available in  
the MMI:  
Functions depend on the country and vehicle  
equipment and are not available on all displays  
or for all sources.  
Symbol Description  
CAUTION  
Call up the current station list.  
Call up the source menu.  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
The system is attempting to receive  
the station.  
The station cannot be received.  
Operating the radio  
Calling up the radio  
settings menu  
Calling up the radio on the MMI  
►
Select: > Radio.  
You can switch certain functions on/off or adjust  
the settings in the Radio settings menu. The set-  
tings depend on the country and the equipment  
fitted in your vehicle.  
Calling up the radio on the instrument  
cluster  
►
Press the button on the multi-function  
steering wheel repeatedly until radio content is  
displayed.  
►
Select: > Radio > .  
Using radio functions  
Adjusting the radio station on the MMI  
►
Select: > Radio > a station list (e.g. Favour-  
Using HD radio  
ites) > a station.  
►
To set a frequency, enter it in the search.  
If  
is switched on in the Radio settings  
menu ðpage 213, FM/AM stations that can be  
received via digital radio are labelled with the HD  
Adjusting the radio station in the instrument  
cluster  
radio technology symbol and are received as  
digital radio. If the reception quality drops, the  
radio automatically switches to the analogue  
FM/AM station, depending on availability.  
The radio is displayed in one of the right tabs in  
the instrument cluster.  
►
To select a station, press the / button.  
OK  
►
To confirm the station, press the  
button.  
Digital HD radio stations may also include multi-  
ple additional audio programmes. If you leave the  
waveband, additional audio programmes which  
can no longer be received are muted.  
It may be necessary to use the MMI to operate  
certain functions.  
1)  
This function is not available for the DAB waveband.  
213  
Radio  
Setting the bit rate  
Using automatic music recognition  
You can adjust the preferred bit rate for online  
station tracking in the Radio settings menu  
ðpage 213. This enables you to increase play-  
back quality or reduce data usage.  
Important: The MMI must be connected to the in-  
ternet. In addition, a data plan is required in  
some countries.  
If automatic music recognition is switched on in  
the Radio settings menu ðpage 213, additional  
information, such as album cover, artist or title  
can be displayed, depending on availability.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
You can change the view in the Radio settings  
menu ðpage 213.  
You can call up the provider information in the  
Radio settings menu to view legal information on  
the used music recognition software ðpage 213.  
Using DAB service following  
If service following between related DAB stations  
is switched on in the Radio settings menu  
ðpage 213, the tuner attempts to find an alter-  
native reception option when the reception quali-  
ty becomes weaker.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
Using radio text  
Additional information on the programme (e.g.  
general text messages, artist, composer, track) is  
shown in the radio text.  
Using online station tracking  
Important: The MMI must be connected to the in-  
ternet. In addition, a data plan is required in  
some countries.  
Important: The selected radio station must sup-  
port the radio text function.  
If automatic station tracking is switched on in the  
Radio settings menu ðpage 213, the radio tuner  
may switch to an alternative station on the inter-  
net if there is a loss of reception in the FM or DAB  
waveband.  
Calling up the radio text  
►
Select: > Radio > a waveband (e.g. FM) > a  
station > .  
Using announcements and messages  
Displaying in the station list  
You can cancel announcements while they are be-  
ing played by briefly pressing the MMI control di-  
al.  
When automatic station tracking is switched on,  
stations that provide an alternative internet sta-  
tion are marked with the or symbols.  
You can switch the announcements and messag-  
es on/off in the Radio settings menu ðpage 213.  
Displaying in the playback view  
When automatic station tracking is switched on,  
the following applies in the playback view: The  
greyed-out symbol indicates stations which  
can switch to an alternative internet station. The  
symbol denotes stations which are currently  
being received via the internet.  
The following functions may be available depend-  
ing on the country and on the equipment instal-  
led in your vehicle:  
Traffic announcements  
If traffic announcements are switched on, traffic  
announcements from various wavebands are re-  
ceived subject to availability.  
214  
Radio  
DAB announcements  
If DAB announcements are switched on, addition-  
al information, such as news or weather informa-  
tion, can be received.  
Alarm messages  
If alarm messages are switched on, alarm mes-  
sages may be displayed in the notification centre.  
215  
Media  
connected via a USB adapter to the USB ports;  
this could cause performance issues.  
Media  
Introduction  
It cannot be guaranteed that mobile devices that  
are not compatible with the USB 2.0 specification  
will function properly.  
Depending on the vehicle equipment, you have  
multiple options to play media files and operate  
them via the MMI.  
USB hubs are not supported.  
Functions depend on the country and vehicle  
equipment and are not available on all displays  
or for all sources.  
Apple devices with dock connector can only be  
charged using a suitable USB adapter but cannot  
transfer data.  
Video playback via the USB ports is not supported  
by Apple devices or by MTP devices (e.g. smart-  
phones).  
WARNING  
Driving on the road always requires your full  
attention. As the driver, you have full respon-  
sibility for the safety of the vehicle and other  
road users. Never operate mobile devices  
while the vehicle is moving – risk of accident!  
For safety reasons, the video picture on the cen-  
tre display is not available while the vehicle is  
moving. While you are driving, only the sound is  
played.  
CAUTION  
Audi recommends that your mobile devices use  
the latest software. Please observe the operating  
instructions provided by the manufacturer of  
your mobile device.  
– Very high or very low temperatures (a com-  
mon occurrence in a car's interior) can cause  
damage to mobile devices and/or impair  
their performance. Please do not leave your  
mobile devices in the vehicle when the tem-  
perature is very high or very low.  
Connecting mobile  
devices and media  
– Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect  
on page 198.  
Preparing to use media via Bluetooth  
►
Connect your mobile device to the Bluetooth  
audio player function of the MMI in the Connec-  
tion manager menu ðpage 222.  
Make sure that the device is set to be used as a  
Information on the use  
of mobile devices and  
media  
►
Bluetooth audio player after connecting.  
Multiple mobile devices can be connected to the  
MMI via Bluetooth; however, only one mobile de-  
vice can be active as a Bluetooth audio player.  
Due to incompatibility, some storage media and  
media files may not be recognised or cannot be  
used, or can only be used with limited functional-  
ity under certain circumstances.  
Please note the volume control on your mobile  
device. Audi recommends setting the volume of  
mobile devices to maximum when they are being  
used as Bluetooth audio players.  
Audi shall not accept any liability whatsoever for  
the loss of files and media on storage media.  
Use the local media centre on the respective mo-  
bile device if playlists are incorrectly displayed on  
the MMI.  
Preparing to use media via Bluetooth  
►
Connect your mobile device to the MMI using  
Do not use any additional USB extension cables  
or adapters when connecting mobile devices  
which have an integrated cable or which must be  
the USB interface in the centre console.  
216  
Media  
►
►
Follow the instructions given by the system and  
observe any other notifications on your mobile  
device.  
Select: > a connected mobile device > .  
Using media functions  
If you denied access to your files and media when  
connecting your mobile device for the first time,  
you can allow access later in the Settings menu  
ðpage 222.  
Using additional online data  
Important: The MMI must be connected to the in-  
ternet. In addition, a data plan is required in  
some countries.  
Operating media  
If additional online data is switched on in the Me-  
dia settings menu ðpage 217, additional infor-  
mation, such as album cover, artist or track, can  
be displayed, depending on availability.  
Calling up media on the MMI  
►
Select: > a connected mobile device.  
Calling up media in the instrument cluster  
CAUTION  
►
Press the button on the multi-function  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
steering wheel until media content is displayed.  
Changing the media source on the MMI  
You can switch the media source in the media  
player.  
Setting the picture format  
►
Select: > a source.  
You can set the picture format for video playback  
in the Media settings menu ðpage 217. If the  
picture is distorted, partially cut off or not in fo-  
cus, use a different picture format.  
Selecting a media file in the instrument  
cluster  
The media is displayed in one of the right tabs in  
the instrument cluster.  
►
Information on  
supported media and file  
formats  
To select a media file, press the / button.  
OK  
►
To confirm a media file, press  
.
It may be necessary to use the MMI to operate  
certain functions.  
Depending on the vehicle equipment and soft-  
ware version, media and files with the following  
properties are supported:  
Calling up the search  
►
To search for tracks and artists across sources,  
for example, press . in the media player.  
File systems  
– USB mass storage devices: exFAT, FAT, FAT32,  
NTFS  
Calling up a playlist  
►
To display the playlist, press in the playlist  
Metadata  
view.  
– Album covers: GIF, JPG, PNG up to 800x800 px.  
Depending on availability, the album cover will  
be displayed using the corresponding medium  
or Gracenote.  
Calling up the media  
settings menu  
You can switch certain functions on/off or adjust  
the settings in the Media settings menu. The set-  
tings depend on the country and the equipment  
fitted in your vehicle.  
Playlists  
– .m3u; .pls; .wpl  
217  
Media  
Number of files  
Audi recommends a compression rate of at least  
160 kbit/sec for MP3 files. In the case of audio  
files with variable bit rate, the display of the re-  
maining playing time may differ from the actual  
figure.  
– USB mass storage device: max. 50000 files per  
medium. A maximum of 200 files are displayed  
per folder.  
Audio files up to 48 kHz sampling frequency  
The display of country-specific characters (e.g.  
for ID3 tag information) depends on the lan-  
guage set on the system; it cannot be ensured  
that these characters are always displayed cor-  
rectly.  
– .mp3; .wav; .m4a; .flac;  
.3gp; .mp4; .aac; .mkv; .ogg; .webm  
Video files up to max. 15 Mbit/sec, 1920x1080  
px and 30 fps  
– .mp4; .3gp; .mkv; .webm  
Some MTP player functions, such as the rating of  
tracks, may be restricted.  
Information on media and file formats  
Supported media and file formats can be  
changed or extended, e.g. through software up-  
dates from Audi or a third party.  
Troubleshooting for media  
Troubleshooting options are given below. They  
depend on the vehicle’s equipment.  
Subject  
Advice  
The mobile device is not recog-  
nised as a source.  
On some mobile phones or mobile devices, playback is not possi-  
ble if the battery charge is very low. First charge the device to a  
sufficient level.  
Error with audio playback from a  
mobile device connected via USB.  
The device is set to be used as a Bluetooth audio player. Switch  
this function off ðpage 222 if you are not using the mobile de-  
vice as a Bluetooth audio player.  
Audio playback not possible from a Make sure that the USB mode MTP is selected in your mobile de-  
mobile device connected via USB. vice's settings.  
Error in displaying track and audio If an app used for music playback from a third party is open, it  
playback of a Bluetooth audio play- may result in problems. Audi recommends that you use the inte-  
er.  
grated media player on your mobile device (e.g. smartphone).  
Long loading times for media files The more files/folders/playlists are stored on a mobile device,  
on a mobile device.  
the longer it will take to load the files. If you want to reduce the  
time it takes to load the media files, use a mobile device (e.g.  
USB stick) which only contains media files and create subfolders  
(e.g. for an artist or album).  
Additional information and album If no additional information is available on the respective mobile  
covers are not displayed.  
device, switch on additional online data in the Media settings  
menu ðpage 217. Nevertheless, some additional information  
may still not be displayed in some cases.  
Error when trying to operate mo-  
bile devices via the MMI.  
Errors on mobile devices can also have an impact on the MMI. In  
this case, please reset your mobile device.  
Search does not work.  
Not every media source supports the search function. Use a me-  
dia source that supports the search function.  
218  
Interior entertainment  
Interior entertainment  
Introduction  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
The MMI has certain functions that you can use to  
customise the interior and for entertainment.  
Functions depend on the country and vehicle  
equipment and are not available on all displays.  
Using the experiences  
function  
1)  
Using the themes  
function  
This function enables you to customise the at-  
mosphere in your vehicle. It uses different vehicle  
functions, such as the air conditioning and music  
playback, and combines them in an in-car experi-  
ence to create a certain atmosphere.  
This function enables you to use themes to cus-  
tomise the appearance of the infotainment sys-  
tem.  
►
To activate an experience, select: > Experien-  
ces > an experience.  
To customise an experience, press or .  
To deactivate an experience, press Cancel. The  
settings of the used vehicle functions will be re-  
set to the previous settings.  
Installing the themes app  
►
Select: > Themes.  
►
►
Follow the system’s instructions to complete  
►
the setup of the pre-installed app.  
Using the themes preview  
You can view a time-limited preview of a theme.  
WARNING  
►
Select: > Themes > > a theme.  
Press Preview.  
The driver must not allow the experiences  
function to distract their attention from the  
road – risk of accident!  
►
Downloading a theme  
To use a theme permanently, you must download  
the theme.  
Important: You must have installed the myAudi  
app on your mobile device. You must have added  
your vehicle in the myAudi app. You must be log-  
ged in with your myAudi user ID in the vehicle.  
►
Open the myAudi app on your smartphone and  
download the desired theme, or  
►
Select: > Themes > > a theme.  
►
Follow the instructions given by the system.  
Selecting a theme  
►
To activate a downloaded theme, select: >  
Themes > a theme.  
►
To restore the factory appearance, select: >  
Themes > No theme.  
1)  
The function/equipment described was in the planning  
phase at the time of publication and may not be available  
in your vehicle.  
219  
Smartphone interface  
– Your mobile network/service provider  
Smartphone interface  
Introduction  
– The individual settings on your smartphone  
Connecting a smartphone by cable  
Depending on the country and vehicle equip-  
ment, you can connect your smartphone wire-  
lessly to the MMI or also via cable and the smart-  
phone interface. You can operate certain content  
and functions of your smartphone in an opti-  
mised format via the MMI.  
Important: The vehicle must be stationary and  
switched on. Your iPhone 6s or later must have  
the latest operating system, or your smartphone  
with Android Auto app must have operating sys-  
tem Android 8.0 or higher.  
If the smartphone you have connected has a voice  
control feature, you can control your smartphone  
using the external voice control system.  
►
Connect your smartphone to the smartphone  
interface using the USB interface in the cen-  
tre console. Use a certified USB-C cable or certi-  
fied adapter.  
WARNING  
►
Follow the instructions given by the system and  
Driving on the road always requires your full  
attention. As the driver, you have full respon-  
sibility for the safety of the vehicle and other  
road users. Never operate mobile devices  
while the vehicle is moving – risk of accident!  
observe any other notifications on your smart-  
phone.  
Connecting a smartphone wirelessly  
Important: The vehicle must be stationary and  
switched on. Your iPhone 6s or later must have  
the latest operating system, or your smartphone  
with Android Auto app must have operating sys-  
tem Android 11 or higher.  
CAUTION  
Please observe the information on Audi con-  
nect, particularly with regard to connection  
costs ð in Information on Audi connect on  
page 198.  
►
To connect your smartphone wirelessly, switch  
on the Bluetooth and Wi-Fi functions on your  
smartphone.  
Connect your smartphone to the MMI in the  
Connecting a  
smartphone  
►
Connection manager menu ðpage 222.  
►
Make sure that Apple CarPlay or Android Auto  
System limits of the smartphone interface  
(depending on your smartphone) is set to use  
the device after connecting.  
The smartphone interface is subject to system  
limits. We regret that it is not possible to guar-  
antee compatibility for all types of smartphone.  
The availability or the functions you can use de-  
pend on a number of factors including:  
Using Apple CarPlay/Android Auto  
Important: Your smartphone must be connected  
to the MMI wirelessly or with a cable.  
– The brand of your smartphone  
– The operating system version of your smart-  
phone  
►
To use Apple CarPlay or Android Auto, open the  
app in the app overview.  
– The software version of the app in use  
– The USB adapter/cable and the correct connec-  
tion  
Troubleshooting for the smartphone interface  
Troubleshooting options are given below. They  
depend on the vehicle’s equipment.  
220  
Smartphone interface  
Subject  
Advice  
Smartphone inter- Check the charge level of your smartphone.  
face cannot be  
called up.  
Check whether Android Auto or Apple CarPlay is available in your country.  
Apple CarPlay: Check that Apple CarPlay is activated on your iPhone.  
Android Auto: Check that the Android Auto app is installed on your smartphone  
and is active.  
Check in the Android Auto app whether Android Auto allows new cars.  
Wired connection  
between smart-  
phone and MMI  
fails.  
Check that the USB-C cable/USB adapter is not damaged and is correctly connec-  
ted to your smartphone and the USB interface in the front centre console.  
Check that Apple CarPlay/Android Auto is set in the Connection manager menu  
ðpage 222.  
Wireless connec-  
tion between  
smartphone and  
MMI fails.  
Apple CarPlay: Call up the settings for Bluetooth and Apple CarPlay on your  
iPhone. Delete your vehicle.  
Android Auto: Call up the Android Auto app and Bluetooth settings on your  
smartphone. Delete your vehicle.  
Open the Connection manager menu ðpage 222. Delete your smartphone from  
the list of known devices. Repeat the connection procedure. Restart the MMI.  
Restart your smartphone.  
Call up the Wi-Fi settings on your smartphone. Check whether your smartphone  
has connected to the vehicle hotspot.  
221  

Related Topics

Telephone (bluetooth) Telephone (bluetooth connection) Telephone (bluetooth not working) Telephone (bluetooth music) Navigation (navigation) Navigation (navigation system) Navigation (gps navigation) Radio (radio) Radio (infotainment system) Smartphone interface (apple carplay) Smartphone interface (android auto) Smartphone interface (carplay) Smartphone interface (apple carplay not working)

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