Get Infotainment -> Telephone (bluetooth connection) Guide for Audi Q5 SUV Third Generation (2024-2026)

Telephone

wood or metal) could accumulate in the air.

This warning also applies to all other places

where you would normally switch off the en-

gine or your mobile phone; make sure to

switch your mobile phone off in these pla-

ces.

Introduction

You can connect your mobile phone via the mo-

bile phone interface and use it conveniently via

the MMI. You can connect up to two mobile

phones (e.g. your business phone and personal

phone). You can then be reached inside the vehi-

cle on both mobile phones.

– Driving on the road requires the full atten-

tion of the driver. Please always note the in-

formation in the chapter ðpage 21.

Functions depend on the country, the vehicle

equipment, the mobile phone used and its oper-

ating system and are not available on all displays.

CAUTION

Please observe the information on Audi con-

nect, particularly with regard to connection

costs ð in Information on Audi connect on

page 198.

WARNING

– According to health organisations, mobile

phones may interfere with the function of

pacemakers. A minimum distance of 20 cm

between the mobile phone aerial and the

pacemaker should therefore be maintained.

Calling up the telephone

Calling up the telephone on the MMI

►

Select:  > Telephone.

– Do not carry a mobile phone in your breast

pocket directly over the pacemaker when

the phone is switched on.

Calling up the telephone on the instrument

cluster

– If you suspect interference, switch the mo-

bile phone off immediately.

►

Press the  button on the multi-function

steering wheel repeatedly until telephone con-

tent is displayed.

– Your mobile phone operates via radio waves.

It is therefore not possible to guarantee a

connection under all circumstances. Do not

rely solely on your mobile phone when vital

communication is required (e.g. in a medical

emergency).

Connecting a mobile

phone

►

Connect your mobile phone to the MMI in the

– Always follow the directions of the emer-

gency operators when making an emergency

call and do not end the call before you are

requested to do so.

Connection manager menu ðpage 222.

Make sure that the phone function of the mo-

bile phone is set to be used after connecting.

►

If you granted access to your contacts during the

connection procedure, these will be shown auto-

matically on the MMI after connecting successful-

ly.

– The Audi assistant must not be used in cases

of emergency, since the voice may change in

stressful situations. This could result in a

failed or delayed telephone connection. Al-

ways dial emergency numbers manually!

– There is a risk of explosion at filling stations

and at fuel and chemical storage and trans-

port facilities. Remember that these areas

may not always be adequately marked. Such

areas also include places where fumes (e.g.

propane or fuel vapours coming out of

vehicles or buildings), chemicals or large

quantities of dust particles (e.g. from flour,

Depending on the mobile phone, you can use the

handsfree system after connecting successfully.

Your phone calls will be made via the aerial of

your mobile phone.

If a connected mobile phone has a voice control

feature, you can control your mobile phone using

the external voice control system.

193

Telephone

Overview of telephone

symbols

Using the telephone

functions

Switching between connected mobile

phones

Depending on the country, the vehicle equip-

ment, the mobile phone used and its operating

system, the following symbols may be available

on the MMI:

If two mobile phones are connected to the MMI,

you can switch between these mobile phones to

access the relevant contacts, start calls and se-

lect settings.

Symbol Description

Dial a number or enter the name of a

stored contact.



►

Select the following:  > Telephone > Connec-

ted telephone 1 or Connected telephone 2.

Press on the desired device name.

Switch between the mobile phones

connected to the MMI.



►

Switch the audio output for a phone

call to the mobile phone or the MMI.



Starting a call

Send tone sequences (DTMF) during a

phone call.

Depending on the country, the vehicle equip-

ment, the mobile phone used and its operating

system, there may be various different ways in

which you can start a call.



Have other call options displayed dur-

ing a phone call.



Edit a phone number before dialling

it.



Starting a call on the MMI

►

To enter a number manually, select:  > Tele-







Show the call history.

phone > .

Send a message template as a text

message.

►

To start a call via the call list/favourites list, se-

lect:  > Telephone > Call list/Favourites > a

contact.

Call recommendations

►

To start a call via the contacts list, select:  >

Calling up the telephone

settings menu

Telephone > Contacts > a contact > the desired

phone number.

Starting a call in the instrument cluster

You can switch certain functions on/off or adjust

the settings in the Telephone settings menu. The

settings depend on the country and the equip-

ment fitted in your vehicle.

The call list is displayed in one of the right tabs in

the instrument cluster.

►

To select an entry from the call list, press the

►

Select:  > Telephone > .

 /  button.

►

To confirm the entry, press the

button.

Calling up the messages

Starting a call via the Audi assistant

You can start a call via the Audi assistant.

You can switch various functions on/off and edit

message templates in the Messages menu.

Phone calls

►

Select:  > Telephone >  > Messages.

You can accept or decline incoming calls on the

MMI and with the multi-function steering wheel.

The Bluetooth connection is severed if you leave

the vehicle during a phone call. Depending on the

mobile phone used, active calls may be



194

Telephone

transferred automatically from the MMI to your

mobile phone.

Using the contact list

Important: A mobile phone must be connected to

the MMI.

Depending on the mobile phone and mobile net-

work service provider used, further call options

may be available during a call.

All of the contacts stored on your mobile phone

are shown in the contact list. If there are too

many entries, some contacts may not be dis-

played on the MMI. The contacts can only be edi-

ted on the mobile phone.

Declining a call via text message

Important: The mobile phone used must support

the function and there must be an incoming call.

In the Telephone settings menu, you can set the

sort order and download contacts manually

ðpage 194. Depending on the mobile phone you

are using, the Bluetooth connection may have to

be disconnected and re-established before you

can download the contacts. Please note any fur-

ther notifications on your mobile phone.

►

Make sure that the function is switched on in

the Messages menu ðpage 194.

Press Ignore with text message. The set mes-

sage template will be sent.

►

Putting a call on hold via the instrument

cluster

Important: A call must be in progress.

When you switch the vehicle on again after

switching it off and leaving the car, the MMI sys-

tem will update the mobile phone's contacts if

the phone is within range and Bluetooth is activa-

ted both on the phone and on the MMI.

►

Press the  /  button on the multi-function

steering wheel until Hold is displayed.

Press the

button.

Answering a second call on the MMI

Important: A call must be in progress. A second

call must be incoming.

Using call recommendations

Important: A mobile phone must be connected to

the MMI and the call list must be filled.

The call waiting option must be activated on your

mobile phone for you to be made aware of in-

coming calls while a call is already in progress.

If the call recommendation function is switched

on in the Audi assistant menu ðpage 28, certain

contacts from the call list will be recommended

based on the situation.

►

Press Answer. The current call will be put on

hold. You will then receive the incoming call.

Switching between calls on the MMI

Calling up a business card

Important: A call must be in progress. A second

call must be on hold.

The business card shows you a contact’s details.

You can call up the business card using the fol-

lowing options:

►

Press on the call which is currently on hold to

switch between the calls.

►

Press on a contact from the contact list.

Press on  in the call list / favourites list.

Starting a conference on the MMI

►

Important: A call must be in progress. A second

call must be on hold.

Using text message

functions

►

Press . The phone calls will be merged into a

conference.

You can send text messages to contacts and dis-

play incoming text messages on the MMI or have

them read out.

Up to five active callers can take part in a confer-

ence (depending on the mobile network service

provider).



195

Telephone

Important: A mobile phone with Bluetooth Mes-

sage Access Profile (Bluetooth MAP) must be

connected to the MMI.

System limits of the phone compartment

In some situations, the functions of the phone

compartment may be restricted or temporarily

unavailable. This can happen in the following ca-

ses, for instance:

– More than one mobile phone is in the phone

compartment.

Applies to iPhone: Make sure that access to your

text messages is switched on in your mobile

phone’s Bluetooth settings. You may need to can-

cel and re-establish the Bluetooth connection to

do this.

– The mobile phone is in a bag or a protective

case.

Sending text messages

– There are objects between the phone compart-

ment and the mobile phone.

►

Press and hold on a contact in the call list/

favourites list until the context menu is dis-

played, or

►

Call up a contact’s business card.

Press .

Using the vehicle aerial

►

Depending on the vehicle’s equipment, the mo-

bile network coupling aerial connects your mo-

bile phone to the vehicle’s external aerial. This

reduces the radiation in the vehicle and improves

the reception quality.

►

Select a message template.

Displaying incoming text messages

If the function is switched on in the Messages

menu ðpage 194, new messages are displayed

in the MMI’s notification centre.

Important: The vehicle must be switched on.

►

Place your mobile phone with the rear side

Using the phone

compartment

down on the charging symbol on the holder.

Charging a mobile phone wirelessly

Introduction

You can charge your mobile phone wirelessly in

the phone compartment. The charging perform-

ance depends on the mobile phone.

Depending on the country and vehicle’s equip-

ment, you can use the following functions via the

phone compartment:

Important: The vehicle must be switched on and

your mobile phone must be Qi compatible.

– Making and receiving calls using the vehicle

aerial

– Wireless mobile phone charging

►

Make sure that the function is switched on in

the Telephone settings menu ðpage 194.

Place your mobile phone with the rear side

WARNING

►

– Loose objects can be flung around in the

passenger compartment in the event of sud-

den driving or braking manoeuvres – risk of

accident! Stow objects away safely while the

vehicle is moving.

down on the charging symbol on the holder.

If the notification for the wireless charging func-

tion is switched on in the Telephone settings

menu ðpage 194, a notification is displayed on

the MMI showing that the mobile phone is being

charged wirelessly.

– Do not let visual/acoustic signals from a mo-

bile device distract your attention from the

road – risk of accident! Only operate the mo-

bile device via the MMI.

Make sure that there are no cards with an NFC

chip between the phone compartment and the

mobile phone while the phone is charging, as this

could cause irreparable damage to such cards.



196

Telephone

a doctor if you have any questions. Alterna-

WARNING

tively, you can switch the phone compart-

ment’s wireless charging function on/off. You

will still be able to charge your mobile phone

using a cable.

An alternating magnetic field is used for wire-

less charging. Always keep a minimum of

6 cm away from the charging plate of the

phone compartment. The limits for long-term

exposure according to ICNIRP 1998 are kept

to at this distance. Side effects such as irrita-

tion to sensory organs or functional issues

with active implants (e.g. pacemakers, infu-

sion pumps, neurostimulators) or passive im-

plants (e.g. artificial joints) are therefore very

unlikely. If you have implants, please consult

CAUTION

The mobile phone may become hot while

charging wirelessly – risk of injury! Consider

the temperature of your mobile phone when

removing it. Take the mobile phone out of the

phone compartment carefully.

Troubleshooting options for telephones

Troubleshooting options are given below. They

depend on the vehicle’s equipment.

Subject

Advice

Connecting the mobile phone to

the MMI fails.

Check if the requirements for connecting a mobile phone have

been met ðpage 222, or

Check if you have accidentally declined the PIN for setting up the

connection on your mobile phone. Repeat the connection proce-

dure if necessary ðpage 222.

After the mobile phone was con- Avoid using special characters in names.

nected not all/none of the con-

tacts were loaded into the MMI.

Avoid using contact groups on your mobile phone.

Pay attention to any requests on your mobile phone when con-

necting via Bluetooth.

Some telephone functions are

greyed out/not available.

The telephone functions will depend on the mobile network serv-

ice provider, the mobile phone used and the operating system.

Some telephone functions are

greyed out/not available, even

though the mobile phone sup-

ports them.

Check if the Bluetooth settings on your mobile phone are restric-

ted or if individual Bluetooth settings are deactivated. This may be

the case if the mobile phone belongs to a business organisation.

Text messages are not displayed Check if the requirements for using the text message function

on the MMI.

have been met.

Your mobile phone cannot be

charged wirelessly or the charg-

ing procedure is interrupted.

Check that the phone compartment’s wireless charging function is

switched on.

Check that your mobile phone is Qi compatible.

Check that your mobile phone is in the correct position in phone

compartment and that there are no other objects in the phone

compartment.

197

Infotainment -> Telephone (bluetooth connection) for Your Audi Q5 SUV Third Generation (2024-2026)

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