Get Emergency call Guide for Audi Rs Q8 SUV First Generation (2020-2026)

Emergency call

those given by the parking aid) may be mut-

ed.

Overview

– Applies to ERA-GLONASS: The battery for

the backup power supply has a service life of

at least three years.

Applies to: vehicles with emergency call function

Description of the in-vehicle emergency call sys-

tem.

Emergency call

An emergency call is a combination of a voice call

and a data transfer. Important information such

as details about the vehicle and its position are

transferred to the relevant emergency switch-

boards using the vehicle's data transfer function.

Operation

Applies to: vehicles with emergency call function

The services are provided via a SIM card installed

in the vehicle. Provision of these services requires

that the mobile network of the SIM card be func-

tioning and ready for use.

Depending on the country and the vehicle’s

equipment, the following functions are available:

The emergency call function allows you to organ-

ise assistance as quickly as possible in dangerous

situations. Use this function whenever you need

help ðpage 260.

The EU eCall emergency call is only available

within the mobile network coverage that is re-

quired by law.

The ERA-GLONASS emergency call is only availa-

ble within the mobile network coverage that is

required by law.

– Audi connect emergency call (TPS emergency

call). This eCall system uses third-party emer-

gency switchboards, which may include public

emergency switchboards.

The TPS emergency call is only available within

the mobile network area covered by the network

provider selected by Audi.

– Statutory European emergency call (EU

eCall) . This eCall system is based on the 112

SOS number and uses public emergency switch-

boards.

Note

– Statutory ERA-GLONASS emergency call

– The emergency call function cannot be de-

activated via the settings on the infotain-

ment system.

The online roadside assistance call function al-

lows you to request assistance in the event of a

breakdown or a minor accident ðpage 262.

– EU eCall is a public service of general inter-

est and is provided free of charge.

– ERA-GLONASS is provided free of charge.

– The availability of the TPS emergency call is

time-limited.

WARNING

– In areas with poor GPS reception or outside

the area covered by your mobile network

service provider, some functions/services

may not be able to send/receive data and

may be restricted or unavailable.

– The cost of TPS voice calls and data connec-

tions is included in the price of the services.

– Applies to EU eCall or ERA-GLONASS: Not all

public emergency switchboards can receive

data transmitted by the vehicle.

Functions

Applies to: vehicles with emergency call function

In the event of a serious accident, an eCall system

is automatically activated via onboard sensors

ðpage 261, Automatic emergency call. If the

– When an emergency call is active, all sour-

ces of noise (i.e. warning signals such as



“EU eCall” in the following description refers also to emer-

gency call systems required by law in non-EU countries,

where the technical implementation corresponds to EU

eCall.

260

Emergency call

Automatic emergency call

vehicle is equipped with the TPS emergency call

system, but the TPS emergency call is not availa-

ble, the EU eCall is triggered automatically.

In some circumstances, the vehicle's electronics

will make an emergency call automatically if, for

example, an airbag has been triggered. The LED

in the emergency call button 2 will flash. The

emergency call will be placed. The emergency

call cannot be cancelled.

The EU eCall can also be triggered manually if

needed. For instructions on how to activate the

system manually, please refer to ðpage 261,

Manual emergency call.

The TPS emergency call can be placed manually

Meaning of LEDs

or automatically ðpage 261.

– Green – The emergency call function is availa-

ble.

When a TPS emergency call is placed automati-

cally, information required to alert the emergen-

cy services may also be transferred to a public

switchboard or police station to enable assis-

tance to be provided as quickly as possible.

– Red – A fault has occurred in the emergency

call function. Please contact a qualified work-

shop. Please note the driver messages regard-

ing the availability of the emergency call func-

tion ðpage 262.

The ERA-GLONASS emergency call can be placed

manually or automatically ðpage 261.

– Off – The emergency call function is temporari-

ly unavailable, e.g. if there is no network.

Warnings

Making an emergency call

Applies to: vehicles with emergency call function

In the event of a critical emergency call system

failure, the vehicle occupants receive a warning;

refer to ðpage 261, Meaning of LEDs and

ðpage 262, Driver messages.

Applies to EU eCall: In the event of a critical sys-

tem failure which would cause the onboard emer-

gency call system to be out of action, the vehicle

occupants receive the following warning

ðpage 261, Meaning of LEDs and ðpage 262,

Driver messages.

Fig. 170 Front headliner: Cover for emergency call button

Note

Manual emergency call

If the emergency call is cut off due to a poor

connection, the system will re-connect auto-

matically.

Important: The ignition must be switched on.

►

Lightly press the cover 1 to open it.

►

Press the emergency call button until the

LED 2 flashes. The emergency call will be

placed.

►

If you press the emergency call button acciden-

tally, press it again immediately until the LED

lights up permanently. The emergency call will

be cancelled.

261

Emergency call

Sending phone number in an emergency

call

Driver messages

Applies to: vehicles with emergency call function

Applies to: vehicles with TPS emergency call

 Emergency call function: fault. Function par-

In the event of an emergency call, your phone

number can be transferred to a public switch-

tially available. Please contact workshop

You can make an emergency call if the indicator

lamp lights up and the message appears, but not

all of the functions may be available. For exam-

ple, you may not be able to make a voice call to

the emergency call centre. However, it may be

possible for the system to transfer data. Drive to

a qualified workshop and have the fault rectified.

board or police station to enable assistance to be

provided as quickly as possible.

Switching the function on

Applies to: MMI

►

On the home screen, select TELEPHONE > .

►

Switch the function Send phone number in an

emergency call on.

 Emergency call function: fault. Function un-

►

To save or change the phone number, press

available. Please contact workshop

Save telephone number for emergency call /

Change telephone number for emergency call.

Enter the phone number in the international

If the indicator lamp lights up and the message

appears, you cannot make an emergency call.

Drive to a qualified workshop as soon as possible

and have the fault rectified.

►

format.

The function must be switched on individually for

each connected mobile phone.

Online roadside

assistance call

ERA-GLONASS test mode

Applies to: vehicles with ERA-GLONASS emergency call func-

tion

Description

Applies to: vehicles with online roadside assistance call

The ERA-GLONASS test mode involves, among

other things, a test emergency call to a test con-

trol centre.

An online roadside assistance call is a combina-

tion of a voice call and a data transfer. Important

information such as details about the vehicle and

its position are transferred to the Audi call centre

using the vehicle's data transfer function.

The test mode can be started within the first 20

seconds after the ignition is switched on. Briefly

press the emergency call button behind the cover

1 ðpage 261, Fig. 170 ten times after switch-

ing on the ignition.

Note

The test mode must only be started by a

qualified technician.

We regret that it is not possible to guarantee compatibili-

ty for all phones/SIM cards. As a result, it may not always

be possible to read out the phone number and no indica-

tion of the incompatibility will be given.

The availability of the services offered depends on your

country and is time-limited.

262

Emergency call

The processing of such data is strictly limited to

the purpose of handling eCall emergency calls

made to the standard European SOS number

112.

Making an online roadside assistance call

Applies to: vehicles with online roadside assistance call

Data types and their recipients

The EU eCall system may only collect and process

the following data: vehicle identification number,

vehicle type (passenger car or light goods vehi-

cle), type of vehicle power (petrol/diesel/elec-

tric/hydrogen), the last three locations of the ve-

hicle and direction of travel, log file of automatic

system activation and its time stamp. Further da-

ta: version and ID of log file, number of vehicle

occupants, location plausibility.

Fig. 171 Front headliner: Online roadside assistance call

Making an online roadside assistance call

►

Press button 3 . The red LED in the button will

The recipients of data processed in association

with the EU eCall are the relevant Public Safety

Answering Points (PSAP) designated by the corre-

sponding national authorities, under whose sov-

ereignty they are situated, to answer and process

eCalls made to the standard European SOS num-

ber 112.

light up. The online roadside assistance call will

be placed.

If you press button 3 accidentally, simply

►

press it again.

Audi incident assistance

The vehicle electronics detect if a minor accident

has occurred. You can then choose between an

online roadside assistance call or an emergency

call on the MMI.

Form of data processing

The EU eCall system is designed to ensure that

the data stored in the system memory are not ac-

cessible outside the system before an emergency

call is placed.

Note

If the roadside assistance call is interrupted

due to a poor connection, the call must be

started again.

The EU eCall system is designed to ensure that it

is not traceable and is not tracked continuously

during normal operation.

The EU eCall system is designed to ensure that

the data are automatically and continuously

erased from the internal system memory.

Information on data

processing

EU eCall

The vehicle location data are continuously over-

written in the internal system memory to ensure

that not more than three current locations, which

are required for normal system operation, are

available.

Applies to: vehicles with emergency call function (EU eCall)

Any processing of personal data through the

112-based eCall in-vehicle system must comply

with the personal data protection rules contained

in Regulation (EU) 2016/679 (1) and Directive

2002/58/EC (2) of the European Parliament and

Council and, in particular, must be necessary in

order to protect the vital interests of the person

affected as set out in Article 6 Paragraph 1 Sub-

paragraph d of Regulation (EU) 2016/679.

The activity log of the EU eCall system is stored

only for as long as is necessary to fulfil the pur-

pose of handling the eCall emergency call and, in

any case, not more than 13 hours after the time

at which the eCall emergency call was placed.



263

Emergency call

Modalities for exercising data subject's

rights

gency call and/or online roadside assistance and

for the processing of data by the system/services.

The data subject (the vehicle's owner) has a right

of access to data and as appropriate to request

the rectification, erasure or blocking of data, con-

cerning him or her, the processing of which does

not comply with the provisions of Regulation (EU)

2016/679. Any third parties to whom the data

have been disclosed have to be notified of such

rectification, erasure or blocking carried out in

compliance with this Regulation, unless it proves

impossible or involves a disproportionate effort.

The TPS emergency call and/or online roadside

assistance call systems may process personal da-

ta only by express consent of the data subject

(the vehicle keeper).

The TPS emergency call system is designed to en-

sure that it is not traceable and is not tracked

continuously during normal operation.

For information on modalities for data process-

ing through the TPS emergency call and/or online

roadside assistance call systems, including any

necessary additional information regarding

traceability, tracking and processing of personal

data, refer to:

The data subject has a right to complain to the

competent data protection authority if he or she

considers that his or her rights have been in-

fringed as a result of the processing of his or her

personal data.

– Modalities ðpage 264

– Further information can be found online at your

regional Audi site, which can be reached via

www.audi.com/en/privacy-audi-connect.html,

or on the MMI by selecting the following on the

home screen: SETTINGS > General > Legal in-

formation > About Audi connect.

Contact address for queries about access rights:

AUDI AG

DSGVO-Anfrage

Auto-Union-Straße 1

85057 Ingolstadt

GERMANY

The keeper of a vehicle which is equipped with

TPS emergency call system in addition to the

112-based eCall in-vehicle system has the right

to use the 112-based eCall in-vehicle system in-

stead of the TPS emergency call system. To deac-

tivate/reactivate the TPS emergency call system,

please contact an Audi dealership.

Information on third-

party services and other

services with added

benefit

TPS emergency call and online roadside

assistance call

Applies to: vehicles with EU eCall in conjunction with Audi

connect emergency call (TPS emergency call) or online road-

side assistance call

Note

The deactivation/reactivation of the TPS

emergency call system at an Audi dealership

is subject to a fee.

For a description, please refer to ðpage 260 for

operation, ðpage 260 for functions and

ðpage 262 for online roadside assistance call.

Any processing of personal data through the TPS

emergency call and online roadside assistance

call systems must comply with the personal data

protection rules contained in Regulation (EU)

2016/679 (1) and Directive 2002/58/EC (2).

The fulfilment of the contract for the TPS emer-

gency call and online roadside assistance call

forms the legal basis for the use of the TPS emer-

264

Emergency call for Your Audi Rs Q8 SUV First Generation (2020-2026)

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