Emergency call
The processing of such data is strictly limited to
the purpose of handling eCall emergency calls
made to the standard European SOS number
112.
Making an online roadside assistance call
Applies to: vehicles with online roadside assistance call
Data types and their recipients
The EU eCall system may only collect and process
the following data: vehicle identification number,
vehicle type (passenger car or light goods vehi-
cle), type of vehicle power (petrol/diesel/elec-
tric/hydrogen), the last three locations of the ve-
hicle and direction of travel, log file of automatic
system activation and its time stamp. Further da-
ta: version and ID of log file, number of vehicle
occupants, location plausibility.
Fig. 171 Front headliner: Online roadside assistance call
Making an online roadside assistance call
►
Press button 3 . The red LED in the button will
The recipients of data processed in association
with the EU eCall are the relevant Public Safety
Answering Points (PSAP) designated by the corre-
sponding national authorities, under whose sov-
ereignty they are situated, to answer and process
eCalls made to the standard European SOS num-
ber 112.
light up. The online roadside assistance call will
be placed.
If you press button 3 accidentally, simply
►
press it again.
Audi incident assistance
The vehicle electronics detect if a minor accident
has occurred. You can then choose between an
online roadside assistance call or an emergency
call on the MMI.
Form of data processing
The EU eCall system is designed to ensure that
the data stored in the system memory are not ac-
cessible outside the system before an emergency
call is placed.
Note
If the roadside assistance call is interrupted
due to a poor connection, the call must be
started again.
The EU eCall system is designed to ensure that it
is not traceable and is not tracked continuously
during normal operation.
The EU eCall system is designed to ensure that
the data are automatically and continuously
erased from the internal system memory.
Information on data
processing
EU eCall
The vehicle location data are continuously over-
written in the internal system memory to ensure
that not more than three current locations, which
are required for normal system operation, are
available.
Applies to: vehicles with emergency call function (EU eCall)
Any processing of personal data through the
112-based eCall in-vehicle system must comply
with the personal data protection rules contained
in Regulation (EU) 2016/679 (1) and Directive
2002/58/EC (2) of the European Parliament and
Council and, in particular, must be necessary in
order to protect the vital interests of the person
affected as set out in Article 6 Paragraph 1 Sub-
paragraph d of Regulation (EU) 2016/679.
The activity log of the EU eCall system is stored
only for as long as is necessary to fulfil the pur-
pose of handling the eCall emergency call and, in
any case, not more than 13 hours after the time
at which the eCall emergency call was placed.
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