Emergency call
Emergency call
those given by the parking aid) may be mut-
ed.
Overview
– Applies to ERA-GLONASS: The battery for
the backup power supply has a service life of
at least three years.
Applies to: vehicles with emergency call function
Description of the in-vehicle emergency call sys-
tem.
Emergency call
An emergency call is a combination of a voice call
and a data transfer. Important information such
as details about the vehicle and its position are
transferred to the relevant emergency switch-
boards using the vehicle's data transfer function.
Operation
Applies to: vehicles with emergency call function
The services are provided via a SIM card installed
in the vehicle. Provision of these services requires
that the mobile network of the SIM card be func-
tioning and ready for use.
Depending on the country and the vehicle’s
equipment, the following functions are available:
The emergency call function allows you to organ-
ise assistance as quickly as possible in dangerous
situations. Use this function whenever you need
help ðpage 260.
The EU eCall emergency call is only available
within the mobile network coverage that is re-
quired by law.
The ERA-GLONASS emergency call is only availa-
ble within the mobile network coverage that is
required by law.
– Audi connect emergency call (TPS emergency
call). This eCall system uses third-party emer-
gency switchboards, which may include public
emergency switchboards.
The TPS emergency call is only available within
the mobile network area covered by the network
provider selected by Audi.
– Statutory European emergency call (EU
1)
eCall) . This eCall system is based on the 112
SOS number and uses public emergency switch-
boards.
Note
– Statutory ERA-GLONASS emergency call
– The emergency call function cannot be de-
activated via the settings on the infotain-
ment system.
The online roadside assistance call function al-
lows you to request assistance in the event of a
breakdown or a minor accident ðpage 262.
– EU eCall is a public service of general inter-
est and is provided free of charge.
– ERA-GLONASS is provided free of charge.
– The availability of the TPS emergency call is
time-limited.
WARNING
– In areas with poor GPS reception or outside
the area covered by your mobile network
service provider, some functions/services
may not be able to send/receive data and
may be restricted or unavailable.
– The cost of TPS voice calls and data connec-
tions is included in the price of the services.
– Applies to EU eCall or ERA-GLONASS: Not all
public emergency switchboards can receive
data transmitted by the vehicle.
Functions
Applies to: vehicles with emergency call function
In the event of a serious accident, an eCall system
is automatically activated via onboard sensors
ðpage 261, Automatic emergency call. If the
– When an emergency call is active, all sour-
ces of noise (i.e. warning signals such as
1)
“EU eCall” in the following description refers also to emer-
gency call systems required by law in non-EU countries,
where the technical implementation corresponds to EU
eCall.
260
English 
