Media -> Troubleshooting for Your Audi Rs Q8 SUV First Generation (2020-2026)

Media  
Audio/video files  
Playlists  
.M3U; .PLS; .WPL; .M3U8; .ASX  
DVD drive: max. 1000 files per medium.  
Number of files  
USB mass storage devices: max. 50000 files per medium; max. 1000  
files per playlist/directory  
Audio files  
Format  
File extension  
MPEG-1/-2 Layer 3  
Windows Media Audio 9/10  
MPEG-2/-4  
Opus  
.mp3  
Up to max. 320 kbit/sec  
48 kHz sampling frequency  
.wma  
.m4a; .m4b; .aac  
.opus; .ogg; .oga  
.flac  
FLAC  
ALAC  
.m4a  
.ape  
48 kHz sampling frequency  
Monkey's Audio  
Video files  
Format  
File extension  
.mpg; .mpeg  
.mp4; .m4v; .mov; .avi  
.wmv; .asf  
MPEG-1/-2  
MPEG4 AVC (H.264)  
Windows Media Video 9  
MPEG-H (H.265/HEVC)  
VP8/VP9  
Up to max. 15 Mbit/sec, 1920x1080 px  
and 30 fps  
.mp4; .mov  
.webm  
Flash Video  
.flv; .f4v  
the language set on the system; it cannot  
be ensured that these characters are always  
displayed correctly.  
Note  
The format Windows Media Audio 9 Voice is  
not supported by the media sources.  
The manufacturer will provide you with in-  
formation on the “USB Device Subclass” of a  
USB memory device.  
Audi recommends a compression rate of at  
least 160 kbit/sec for MP3 files. In the case  
of audio files with variable bit rate, the dis-  
play of the remaining playing time may dif-  
fer from the actual figure.  
Some functions of MTP players such as vid-  
eo playback and the rating of tracks are not  
supported.  
The display of country-specific characters  
(e.g. for ID3 tag information) depends on  
Troubleshooting  
Troubleshooting options are given below. They  
depend on the vehicle’s equipment.  
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Media  
Subject  
Advice  
USB ports with charging function/ Please observe the notes in the chapter ðpage 288, Multimedia  
Bluetooth audio player: The mo-  
connections/ðpage 287, Bluetooth audio player.  
bile device is not supported.  
USB ports with charging function: On some mobile phones or mobile devices, playback is not possi-  
The mobile device is not recog-  
nised as a source.  
ble if the battery charge is very low (less than 5 %). After it has  
been plugged in, the mobile device will only be recognised as a  
media source in the MMI again when it has sufficient battery  
charge.  
USB ports with charging function: The Bluetooth audio player function is switched on. Switch the  
Problems during audio playback via function off ðpage 306 when you are not using a Bluetooth au-  
an iPod touch/iPhone.  
dio player.  
USB ports with charging function: Make sure that the USB mode MTP is selected in your mobile de-  
No audio playback possible via a  
connected mobile device.  
vice's settings.  
Bluetooth audio player: Problems Problems can occur if a third party music playback app is open  
with track display and playback.  
when you are playing audio via the Bluetooth audio player. Audi  
recommends that you use the integrated media player on your  
Bluetooth device (e.g. smartphone).  
Online media: No online media  
Check that a data plan has been purchased for the country in  
playback.  
question and that it is available ðpage 258.  
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