EMERGENCY OR ASSISTANCE CALL
CITROËN Localised Emergency Call
CITROËN Localised Assistance Call
Press this button for more than 2 seconds to request
assistance if the vehicle breaks down.
A voice message confirms that the call has been made*.
In an emergency, press this button for more than
2 seconds. Flashing of the green LED and a voice
message confirm that the call has been made to the
"CITROËN Localised Emergency Call" service*.
Pressing this button again immediately cancels the request.
The cancellation is confirmed by a voice message.
Pressing this button again immediately cancels the request. The green
LED goes off.
Operation of the system
The green LED remains on (without flashing) when communication is
established. It goes off at the end of communication.
When the ignition is switched on, the green
LED comes on for 3 seconds indicating
that the system is operating correctly.
This call is dealt with by the "CITROËN Localised Emergency Call"
centre which receives locating information from the vehicle and can
send a detailed alert to the appropriate emergency services. In countries
in which the team is not operational, or when the locating service has
been expressly declined, the call is dealt with directly by the emergency
services (112) without the vehicle location.
If the orange LED flashes: there is a
system fault.
If the orange LED is on continuously: the
backup battery must be replaced.
In either case, contact a CITROËN dealer.
If an impact is detected by the airbag control unit, and
independently of the deployment of any airbags, an emergency call
is made automatically.
If you purchased your vehicle outside the CITROËN dealer network,
we invite you to have a dealer check the configuration of these services
and, if desired, modified to suit your wishes. In a multi-lingual country,
configuration is possible in the official national language of your choice.
If you benefit from the CITROËN eTouch offer, you also have available
additional services in your MyCITROËN personal space, via the CITROËN
For technical reasons, particularly to improve the quality of Telematic
services to customers, the manufacturer reserves the right to carry out
updates to the vehicle's on-board telematic system.
* These services are subject to conditions and availability.
Consult a CITROËN dealer.
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