Get NAVIGATION -> Frequently asked questions Guide for DS 7 4 Door First Generation (2017-2026)

240

NAVIGATION

The system may not automatically

The address is not recognised.

►ꢀ Use the "intuitive method" by pressing

the "Search…" button at the bottom of the

"Navigation” page.

The route settings do not take account of TMC

messages.

manage the change between winter and

summer time (depending on the country of

sale).

►ꢀ Configure the "Traffic info" function in the

route settings list (None, Manual or Automatic).

I am receiving a "Danger zone" alert which is not

on my route.

The route calculation is not successful.

The route settings may conflict with the current

location (for example, if toll roads are excluded

but the vehicle is on a toll road).

►ꢀ Check the route settings in the "Navigation"

menu.

Colour schemes

Depending on equipment/Depending on version.

As well as providing guided navigation, the

system announces all "Danger areas" positioned

in a cone located in front of the vehicle. It may

provide an alert for "Danger areas" located on

nearby or parallel roads.

As a safety measure, the procedure for

changing the colour scheme is only

I am not receiving "Danger zone" alerts.

You have not subscribed to the online services

option.

possible when the vehicle is stationary.

►ꢀ Zoom the map to show the exact location

of the "Danger area". You can select "On the

route" to stop receiving warnings or decrease the

warning duration.

Press Settings to display the main page.

Select "Color schemes".

►ꢀ If you have subscribed to the option:

- a few days may elapse before the service is

activated,

Certain traffic jams along the route are not

indicated in real time.

Select a colour scheme in the list then

- services may not be selected in the system

menu,

press "OK" to confirm.

On starting, a few minutes may elapse before the

system begins to receive traffic information.

►ꢀ Wait until traffic information is being received

correctly (traffic information icons shown on the

map).

- online services are not active ("TOMTOM

TRAFFIC" not shown on the map).

The POIs do not appear.

Whenever the colour scheme is changed,

the system restarts, temporarily

displaying a black screen.

The POIs have not been selected.

►ꢀ Set the zoom level to 200 metres (656 ft), or

select POIs from the POI list.

In certain countries, only major routes

(motorways, etc.) are listed for the traffic

information.

Frequently asked

questions

The following information groups together the

answers to the most frequently asked questions

concerning the system.

The "Danger zone" audible warning feature is not

working.

This is perfectly normal. The system is dependent

on the traffic information available.

The altitude is not displayed.

The audible warning is not active or the volume is

too low.

►ꢀ Activate the audible warning in the

"Navigation" menu and check the voice volume in

the sound settings.

On starting, GPS initialisation may take up to

3 minutes to receive more than 4 satellites

correctly.

Navigation

I cannot enter the navigation address.

The system does not suggest a detour around an

incident on the route.

241

NAVIGATION

►ꢀ Wait until the system has started up

completely so that there is GPS coverage by at

least 4 satellites.

This is a perfectly normal phenomenon, and is not

indicative of an audio system malfunction.

I cannot find some radio stations in the list of

stations received.

Some characters in information about the

currently playing media may not be displayed

correctly.

Depending on the geographical environment

(tunnel, etc.) or the weather, the conditions of

reception of the GPS signal may vary.

This behaviour is normal. The system is dependent

on the GPS signal reception conditions.

My navigation is no longer connected.

During start-up and in certain geographical areas,

the connection may be unavailable.

The audio system is unable to process certain

types of character.

The name of the radio station changes.

The station is no longer received or its name has

changed in the list.

►ꢀ Use standard characters to name tracks and

folders.

Some radio stations send other information in

place of their name (the title of the song for

example).

Playback of streaming files does not start.

The connected device does not automatically

launch playback.

The system interprets these details as the station

name.

►ꢀ Start playback from the device.

Track names and playing times are not displayed

on the audio streaming screen.

The Bluetooth profile does not allow the transfer

of this information.

►ꢀ Check that the online services are activated

(settings, contract).

►ꢀ Press "Update list" in the "Radio stations"

secondary menu.

Radio

Media

The reception quality of the radio station being

listened to gradually deteriorates or the station

presets are not working (e.g. no sound, "87.5" MHz

is displayed).

Telephone

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick may

greatly slow down access to reading the memory

stick (multiplication by 10 of the cataloguing

time).

I am unable to connect my Bluetooth telephone.

The telephone's Bluetooth function may be

switched off or the device may not be visible.

►ꢀ Check that the telephone has Bluetooth

switched on.

The vehicle is too far from the selected station’s

transmitter, or no transmitter is present in the

geographical area.

►ꢀ Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

►ꢀ Delete the files supplied with the memory

stick and limit the number of sub-folders in the

file structure on the memory stick.

There may be an extended pause after inserting a

USB stick.

►ꢀ Check in the telephone settings that it is

"visible to all".

►ꢀ Deactivate then reactivate the telephone’s

Bluetooth function.

The aerial is missing or damaged (e.g. when going

through a car wash or in an underground car

park).

The Bluetooth telephone is not compatible with

the system.

The system reads a variety of data (folder, title,

artist, etc.). This can take from a few seconds to

a few minutes.

►ꢀ You can check the compatibility of the

telephone on the Brand's website (services).

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay may not activate if the

USB cables are of poor quality.

►ꢀ Have the aerial checked by a dealer.

The surrounding area (e.g. hill, building, tunnel,

underground car park, etc.) is blocking reception,

including in RDS tracking mode.

This is perfectly normal.

242

NAVIGATION

►ꢀ Use genuine USB cables to ensure

compatibility.

Bluetooth mode does not allow SMS text

messages to be sent to the system.

►ꢀ In all cases, after applying sound settings,

adjust the volume level on the portable device (to

a high level) first. Then adjust the volume level on

the audio system.

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay are not available in all

countries.

Settings

When the treble and bass settings are changed,

When the engine is off, the system switches off

after several minutes of use.

►ꢀ Check the list of supported countries via these

websites: Google Android Auto or Apple.

The volume of the telephone connected via

Bluetooth is too low.

the ambience is deselected.

When the engine is switched off, the system's

operating time depends on the state of charge of

the battery.

When the ambience is changed, the treble and

bass settings are reset.

Selecting an ambience imposes the treble and

bass settings, and vice versa.

The volume depends on both the system and the

telephone.

The switch-off is normal: the system

automatically goes into energy economy mode

and switches off to maintain an adequate charge

in the battery.

►ꢀ Modify the treble and bass or ambience

settings to obtain the desired musical ambience.

When the balance settings are changed, the

distribution is deselected.

►ꢀ Increase the volume of the audio system, to

maximum if required, and increase the volume of

the telephone if necessary.

►ꢀ Start the vehicle’s engine to increase the

charge of the battery.

Ambient noise affects the quality of the telephone

call.

When the distribution setting is changed, the

balance settings are deselected.

The date and time cannot be set.

►ꢀ Reduce ambient noise (e.g. close the windows,

reduce ventilation, slow down).

Date and time settings are only available if

satellite synchronisation is deactivated.

►ꢀ Settings menu/Options/Date-Time Setting.

Select the "Time" tab and deactivate "GPS

synchronisation" (UTC).

Selecting a distribution setting imposes the

balance settings, and vice versa.

Some contacts are duplicated in the list.

The options for synchronising contacts are:

synchronise the contacts on the SIM card, the

contacts on the telephone, or both. When both

synchronisations are selected, some contacts

may be duplicated.

►ꢀ Modify the balance setting or the distribution

setting to obtain the desired sound quality.

There is a difference in sound quality between

audio sources.

To allow for optimal listening quality, the sound

settings can be tailored to different audio

sources, which can generate audible differences

when changing source.

►ꢀ Select "Display SIM card contacts" or "Display

telephone contacts".

The contacts are not listed in alphabetical order.

Some telephones offer display options. Depending

on the settings chosen, contacts can be

transferred in a specific order.

►ꢀ Check that the sound settings are appropriate

to the sources listened to. We recommend setting

the sound functions (Bass, Treble, Balance) to the

middle position, setting the musical ambience to

"None", setting loudness correction to "Active" in

USB mode and "Inactive" in Radio mode.

►ꢀ Modify the telephone directory display

settings.

The system is not receiving SMS text messages.

NAVIGATION -> Frequently asked questions for Your DS 7 4 Door First Generation (2017-2026)

Related Topics

NAVIGATION

Popular Owner Manuals

Latest Owner Manuals