Get Customer Assistance Guide for Fiat 500 E 4 Door Second Generation (2020-2024)

208 CUSTOMER ASSISTANCE

CUSTOMER ASSISTANCE

● Owner's telephone number (home and office)

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally

interested in your satisfaction. We want you to be happy

with our products and services.

● Authorized dealer name

● Vehicle Identification Number (VIN)

● Vehicle delivery date and mileage

PREPARE FOR THE APPOINTMENT

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to

an authorized dealer. They know your vehicle the best,

and are most concerned that you get prompt and high

quality service. The manufacturer's authorized dealer

have the facilities, factory-trained technicians, special

tools, and the latest information to ensure the vehicle is

fixed correctly and in a timely manner.

All work to be performed may not be covered by the

warranty. Discuss additional charges with the service

manager. Keep a maintenance log of your vehicle's

service history. This can often provide a clue to the

current problem.

ROADSIDE ASSISTANCE

Available 24 hours, 7 days a week.

Call 1-888-242-6342 or visit fiat.rsahelp.com (USA)

Call 1-800-363-4869 or visit fca.roadsideaid.com

(Canada)

PREPARE A LIST

Who is Covered

Make a written list of your vehicle's problems or the

specific work you want done. If you've had an accident

or work done that is not on your maintenance log, let

the service advisor know.

This is why you should always talk to an authorized

dealer service manager first. Most matters can be

resolved with this process.

You are covered by Roadside Assistance services if

you are a purchaser for use of the vehicle. Roadside

Assistance services last for five years or 60,000 miles

on the odometer, whichever occurs first, calculated

from the start date of the Basic Limited Warranty, as

set forth in the Warranty Information book.¹

● If for some reason you are still not satisfied, talk

to the general manager or owner of the authorized

dealer. They want to know if you need assistance.

BE REASONABLE WITH REQUESTS

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with

the service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rental

vehicle (additional charges may apply). If you need

a rental, it is advisable to make these arrangements

when you call for an appointment.

● If an authorized dealer is unable to resolve

the concern, you may contact the manufacturer's

customer center.

What to Do

If your vehicle requires jump start assistance, out

of gas/fuel delivery, tire service, lockout service or

towing as a result of a mechanical breakdown, dial toll-

free: USA: 1-888-242-6342/Canada: 1-800-363-4869.

Provide your name, Vehicle Identification Number (VIN)

Any communication to the manufacturer's customer

center should include the following information:

● Owner's name and address

Towing services provided through Cross Country Motor Club, Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services are provided by Cross Country

Motor Club of California, Inc., Thousand Oaks, CA 91360.

CUSTOMER ASSISTANCE 209

Windsor, Ontario N9A 4H6

required for covered services, license plate number,

and your location, including the telephone number from

which you are calling. Briefly describe the nature of

the problem and answer a few simple questions. You

will be given the name of the service provider and

an estimated time of arrival. If you feel you are in an

unsafe situation, please let us know. With your consent,

we will contact local police or safety authorities.

Flat Tire Service

If you are inconvenienced by a flat tire, we will dispatch

a service provider to use your vehicle’s temporary spare

tire (if equipped) as recommended in your Owner’s

Manual. This is not a permanent flat tire repair.

Phone: (800) 465-2001 English / (800) 387-9983

French

IN MEXICO CONTACT

Av. Prolongacion Paseo de la Reforma, 1240

Battery Jump Assistance

No time is a good time for a depleted battery. With

Roadside Assistance, you do not have to worry about

being stranded. We will dispatch a service provider to

provide you with a battery jump anytime, day or night.

Sante Fe C.P. 05109

If Unable to Contact Roadside Assistance

Mexico, CDMX

If you are unable to contact Roadside Assistance or

unable to provide a valid Vehicle Identification Number

(VIN), and you obtain towing services on your own, you

may submit your original receipts from the licensed

towing or service facility, for services rendered within

30 days of the occurrence. Be sure to include your

VIN, odometer mileage at the time of service, and

current mailing address. We will process the claim

based on vehicle and service eligibility. If eligible, we

will reimburse you for the reasonable amount actually

paid, based on the usual and customary charges for

that service in the area where they were provided. FCA

US LLC’s determination relating to reimbursement is

final. Correspondence should be mailed to:

In Mexico City: 800-505-1300

Outside Mexico City: +(52)55 50817568

Lockout Service

Whether the keys are locked in your vehicle or frozen

locks are keeping you from getting on your way, help

is just a phone call away. This service is limited to

providing access to the vehicle’s seating area. It does

not cover the cost of replacement keys.

PUERTO RICO AND U.S. VIRGIN ISLANDS

FCA Caribbean LLC

P.O. Box 191857

San Juan 00919-1857

Phone: (888) 242-6342

Towing Service

Our towing service gives you peace of mind and

confidence. If your vehicle becomes disabled as a

result of a mechanical breakdown, Roadside Assistance

will dispatch a towing service to transport your vehicle

to the closest authorized FIAT® dealer.

CUSTOMER ASSISTANCE FOR THE HEARING

OR SPEECH IMPAIRED (TDD/TTY)

FCA US LLC Customer Assistance

P.O. Box 9145

To assist customers who have hearing difficulties,

the manufacturer has installed special TDD

(Telecommunication Devices for the Deaf) equipment

at its customer center. Any hearing or speech

impaired customer, who has access to a TDD or a

conventional teletypewriter (TTY) in the United States,

can communicate with the manufacturer by dialing

1-800-380-CHRY.

FCA US LLC CUSTOMER CENTER

P.O. Box 21–8004

Medford, MA 02155

Attention Claims Department

Auburn Hills, MI 48321–8004

Phone: (888) 242-6342

FCA US LLC reserves the right to modify the terms

or discontinue the Roadside Assistance Program at

any time. The Roadside Assistance program is subject

to restrictions and conditions of use, which are

determined solely by FCA US LLC.

FCA CANADA INC. CUSTOMER CENTER

P.O. Box 1621

Canadian residents with hearing difficulties that require

assistance can use the special needs relay service

210 CUSTOMER ASSISTANCE

offered by Bell Canada. For TTY teletypewriter users,

dial 711 and for Voice callers, dial 1-800-855-0511 to

connect with a Bell Relay Service operator.

Mopar Vehicle Protection Plans offer valuable

protection against repair costs after your vehicle

warranties have expired. Mopar Vehicle Protection

plans are the ONLY vehicle extended protection plans

authorized, endorsed and backed by FCA US LLC

to provide additional protection beyond your vehicle's

warranty.

Use this QR code to access your digital

experience.

SERVICE CONTRACT

You may have purchased a service contract for

a vehicle to help protect you from the high cost

of unexpected repairs after FCA US LLC's New

Vehicle Limited Warranty expires. The Mopar® Vehicle

Protection plans are the ONLY vehicle extended

protection plans authorized, endorsed and backed by

FCA US LLC to provide additional protection beyond

your vehicle’s warranty. If you purchased a Mopar®

Vehicle Protection Plan, you will receive Plan Provisions

and an Owner Identification Card in the mail within

three weeks of the vehicle delivery date. If you have

any questions about the service contract, call FCA US

LLC’s Service Contract National Customer Hotline at

1-800-521-9922.

Scan me

FCA US LLC is not responsible for any service contract

you may have purchased from another manufacturer. If

you require service after the FCA US LLC New Vehicle

Limited Warranty expires, please refer to the contract

documents, and contact the person listed in those

documents.

MOPAR® PARTS

Mopar® original equipment parts & accessories and

factory filled fluids are available from an authorized

dealer. They are recommended for your vehicle to

keep it operating at its best and maintain its original

condition.

We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer

has also made a major investment in facilities, tools,

and training to assure that you are absolutely delighted

with the ownership experience.

REPORTING SAFETY DEFECTS

IN THE 50 UNITED STATES AND

WASHINGTON, D.C.

For Canadian residents, you may have purchased

additional coverage with an extended service contract.

FCA Canada Inc. stands fully behind its service

contracts. Be sure that the one you buy is a genuine

Canada Inc. service contract. We are not responsible

for other companies’ contracts. If you purchased a

contract other than a genuine FCA Canada Inc. service

contract and you have a problem, you will have to

contact the administrator of that contract for resolution.

If you have any questions about the service contract,

call the FCA's Service Contract National Customer

Hotline at (800) 465-2001 English / (800) 387-9983

French).

WARRANTY INFORMATION

See the Warranty Information for the terms and

provisions of FCA US LLC warranties applicable to this

vehicle and market. Refer to www.mopar.com/om for

further information.

If you believe that your vehicle has a defect that could

cause a crash or cause injury or death, you should

immediately inform the National Highway Traffic Safety

Administration (NHTSA) in addition to notifying FCA US

LLC.

See the Warranty Information for the terms

and provisions of FCA Canada Inc. warranties

applicable to this vehicle and market. Refer to

www.owners.mopar.ca/en for further information.

If NHTSA receives similar complaints, it may open an

investigation, and if it finds that a safety defect exists

in a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in

individual problems between you, an authorized dealer

or FCA US LLC.

For French, refer to www.owners.mopar.ca/fr for further

information.

CUSTOMER ASSISTANCE 211

Diagnostic Procedure Manuals

To contact NHTSA, you may call the Vehicle

FCA US LLC

Safety Hotline toll free at 1-888-327-4236 (TTY:

1-800-424-9153); or go to http://www.safercar.gov;

or write to: Administrator, NHTSA, 1200 New Jersey

Avenue, SE., West Building, Washington, D.C. 20590.

You can also obtain other information about motor

vehicle safety from http://www.safercar.gov.

Diagnostic Procedure Manuals are filled with diagrams,

charts and detailed illustrations. These manuals make

it easy to find and fix problems on computer-controlled

vehicle systems and features. They show exactly

how to find and correct problems, using step-by-step

troubleshooting and drivability procedures, proven

diagnostic tests and a complete list of all tools and

equipment.

P.O. Box 21–8008

Auburn Hills, MI 48321–8004

Make sure to include the following:

● Date of Sale (mm/dd/yy)

To contact NHTSA, you may call the Vehicle Safety

Hotline toll free at: 1–888–327–4236

● Vehicle Identification Number (17 Character ID

located on top left of the instrument panel)

To order a digital copy of your Service or Diagnostic

Procedure manuals, visit:

● Exact Odometer Reading

● First and Last Name

IN CANADA

www.techauthority.com (US and Canada).

Owner's Manuals

If you believe that your vehicle has a safety defect,

you should contact the Customer Service Department

immediately. Canadian customers who wish to report

a safety defect to the Canadian government should

contact Transport Canada, Motor Vehicle Defect

Investigations and Recalls at 1-800-333-0510 or go to

http://www.tc.gc.ca/roadsafety/.

● Phone Number

● Street Address, City, State and Zip Code

● Email Address

These Owner's Manuals have been prepared with the

assistance of service and engineering specialists to

acquaint you with specific FCA vehicles.

*Applies to US residents only.

To access your Owner's Information online, visit

www.mopar.com/om (US) or www.owners.mopar.ca/en/

(Canada).

GENERAL INFORMATION

RADIO

ORDERING AND ACCESSING OWNER’S

INFORMATION

To order the following manuals, you may use either the

website or the phone numbers listed below.

Or visit:

Harman International Industries, Inc. 30001 Cabot

Drive - Novi, MI 48377 Digital Transmission System

Model: R1 EXT NA 3B MY22, R1 EXT NA 3B MY22,

R1 INT NA 3B MY22 Automotive Infotainment Unit with

Bluetooth/WLAN- FC C15/15E Range (MHZ) 2412.0 -

2462.0 /5180.0 - 5240.0/5745.0 - 5825.0 This device

must be installed to provide a separation distance

of at least 20 cm from all persons and must not

be co-located or operating in conjunction with any

other antenna or transmitter, except the collocation as

described in this filing and/or in accordance with FCC

multi-transmitter product guidelines.

www.techauthority.com to order physical copies of

Owner’s Manuals (US).

Owner's Manuals, Radio Manuals and Warranty

Information Books can be ordered through Archway at:

Service Manuals

● 1-800-387-1143 (Canada)

These comprehensive Service Manuals provide a

complete working knowledge of the vehicle, system,

and/or components and is written in straightforward

language with illustrations, diagrams, and charts.

CHANGE OF OWNERSHIP OR ADDRESS

*If you have purchased this vehicle used or have

changed your address, please provide the following

information and mail to:

212 CUSTOMER ASSISTANCE

End-users and installers must be provided with

installation and operating instructions for satisfying RF

exposure compliance requirements. FCC ID information

to be provided on the product label: 6434C-BE2857,

2AHPN-BE2857, 2AHPN-BE2862 CANADA: Harman

International Industries, Inc. 30001 Cabot Drive Novi,

MI 48377 Model: R1 EXT NA 3B MY22, R1 EXT NA 3B

MY22, R1 INT NA 3B MY22 FCC Part 15.19 Labelling

requirements.

Operation is subject to the following two conditions:

1. This device must not cause interference, and

2. Este equipo o dispositivo debe aceptar cualquier

interferencia, incluyendo la que pueda causar su

operación no deseada.

2. This device must accept any interference,

including interference that may cause undesired

operation of the device.

RF Exposure Requirements

To comply with FCC RF exposure compliance

requirements, the device must be installed and

operated to provide a separation distance of at least

20 cm from all persons.

Changes or modifications made to this equipment not

expressly approved by Robert BOSCH GmbH may void

the FCC authorization to operate this equipment.

This device complies with part 15 of the FCC Rules

and Industry Canada license-exempt RSS standard(s).

Operation is subject to the following two conditions:

This equipment complies with Canada radiation

exposure limits set forth for an uncontrolled

environment. This equipment should be installed and

operated with minimum distance 20 cm between the

radiator and your body.

This equipment has been tested and found to comply

with the limits for a Class A digital device, pursuant to

Part 15 of the FCC Rules. These limits are designed

to provide reasonable protection against harmful

interference when the equipment is operated in a

commercial environment. This equipment generates,

uses, and can radiate radio frequency energy and,

if not installed and used in accordance with the

instruction manual, may cause harmful interference to

radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference

in which case the user will be required to correct the

interference at his own expense.

1. This device may not cause harmful interference,

and

Déclaration d’exposition aux radiations

2. This device must accept any interference received,

including interference that may cause undesired

operation.

Cet équipement est conforme aux limites

d’exposition aux rayonnements ISED établies pour un

environnement non contrôlé. Cet équipement doit être

installé et utilisé avec un minimum de 20 cm de

distance entre la source de rayonnement et votre corps.

Le présent appareil est conforme aux CNR d'Industrie

Canada applicables aux appareils radio exempts de

licence. L'exploitation est autorisée aux deux conditions

suivantes:

NOTE:

Changes or modifications not expressly approved by the

party responsible for compliance could void the user’s

authority to operate the equipment.

1. L'appareil ne doit pas produire de brouillage, et

2. FCC ID information to be provided on the

product label: 6434C-BE2857, 2AHPN-BE2857,

2AHPN-BE2862.

NOTE:

Remarque: Les changements ou modifications non

expressément approuvés par la partie responsable

de la conformité peuvent annuler l'autorisation de

l'utilisateur à utiliser l'équipement.

La operación de este equipo está sujeta a las

siguientes dos condiciones:

ACC and FCW — USA

1. Es posible que este equipo o dispositivo no cause

interferencia perjudicial y

This device complies with Part 15 of the FCC Rules.

CUSTOMER ASSISTANCE 213

Ce transmetteur ne doit pas être place au même

endroit ou utilise simultanément avec un autre

transmetteur ou antenne.

RF Radiation Exposure Information — USA

ACC and FCW — Canada

This equipment complies with FCC radiation exposure

limits set forth for an uncontrolled environment. This

equipment should be installed and operated with a

minimum distance of 20 cm between the radiator and

your body.

This device complies with Industry Canada license-

exempt RSS standard(s). Operation is subject to the

following two conditions:

BSM

This device complies with Part 15 of the FCC Rules and

with Industry Canada's RSS - 310. Operation is subject

to the following two conditions:

Le présent appareil est conforme aux CNR d'Industrie

Canada applicables aux appareils radio exempts de

licence. L'exploitation est autorisée aux deux conditions

suivantes:

This transmitter must not be co-located or operating in

conjunction with any other antenna or transmitter.

1. This device may not cause harmful interference,

and

RF Radiation Exposure Information — Canada

1. This device must not cause interference, and

L'appareil ne doit pas produire de brouillage, et

This equipment complies with FCC and IC radiation

exposure limits set forth for an uncontrolled

environment. This equipment should be installed and

operated with a minimum distance of 20 cm between

the radiator and your body.

2. This device must accept any interference received,

including interference that may cause undesired

operation.

2. This device must accept any interference,

including interference that may cause undesired

operation of the device.

Cet appareil est conforme au RSS - 310 d 'Industrie

Canada. Le fonctionnement est soumis à la condition

que cet appareil ne provoque pas d'interférences

nuisibles et accepte toute interférence, y compris

les interférences susceptibles de provoquer un

fonctionnement indésirable de l'appareil.

Cet équipement est conforme aux limites d'exposition

aux rayonnements IC établies pour un environnement

non contrôlé. Cet équipement doit être installé et utilisé

avec un minimum de 20 cm de distance entre la source

de rayonnement et votre corps.

L'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compromettre le

fonctionnement.

CAUTION TO USERS

This transmitter must not be co-located or operating in

conjunction with any other antenna or transmitter.

Changes or modifications not expressly approved by the

party responsible for compliance could void the users

authority to operate the equipment.

Customer Assistance for Your Fiat 500 E 4 Door Second Generation (2020-2024)

Related Topics

Popular Owner Manuals

Latest Owner Manuals