208 CUSTOMER ASSISTANCE
CUSTOMER ASSISTANCE
● Owner's telephone number (home and office)
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
● Authorized dealer name
● Vehicle Identification Number (VIN)
● Vehicle delivery date and mileage
PREPARE FOR THE APPOINTMENT
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to
an authorized dealer. They know your vehicle the best,
and are most concerned that you get prompt and high
quality service. The manufacturer's authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
ROADSIDE ASSISTANCE
Available 24 hours, 7 days a week.
Call 1-888-242-6342 or visit fiat.rsahelp.com (USA)
Call 1-800-363-4869 or visit fca.roadsideaid.com
(Canada)
PREPARE A LIST
Who is Covered
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let
the service advisor know.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be
resolved with this process.
You are covered by Roadside Assistance services if
you are a purchaser for use of the vehicle. Roadside
Assistance services last for five years or 60,000 miles
on the odometer, whichever occurs first, calculated
from the start date of the Basic Limited Warranty, as
set forth in the Warranty Information book.1
● If for some reason you are still not satisfied, talk
to the general manager or owner of the authorized
dealer. They want to know if you need assistance.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle (additional charges may apply). If you need
a rental, it is advisable to make these arrangements
when you call for an appointment.
● If an authorized dealer is unable to resolve
the concern, you may contact the manufacturer's
customer center.
What to Do
If your vehicle requires jump start assistance, out
of gas/fuel delivery, tire service, lockout service or
towing as a result of a mechanical breakdown, dial toll-
free: USA: 1-888-242-6342/Canada: 1-800-363-4869.
Provide your name, Vehicle Identification Number (VIN)
Any communication to the manufacturer's customer
center should include the following information:
● Owner's name and address
1
Towing services provided through Cross Country Motor Club, Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services are provided by Cross Country
Motor Club of California, Inc., Thousand Oaks, CA 91360.
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