Get Customer Assistance -> If You Need Assistance Guide for Fiat 500 E 4 Door Second Generation (2020-2024)

208 CUSTOMER ASSISTANCE

CUSTOMER ASSISTANCE

● Owner's telephone number (home and office)

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE

IF YOU NEED ASSISTANCE

The manufacturer and its authorized dealer are vitally

interested in your satisfaction. We want you to be happy

with our products and services.

● Authorized dealer name

● Vehicle Identification Number (VIN)

● Vehicle delivery date and mileage

PREPARE FOR THE APPOINTMENT

Warranty service must be done by an authorized dealer.

We strongly recommend that you take the vehicle to

an authorized dealer. They know your vehicle the best,

and are most concerned that you get prompt and high

quality service. The manufacturer's authorized dealer

have the facilities, factory-trained technicians, special

tools, and the latest information to ensure the vehicle is

fixed correctly and in a timely manner.

All work to be performed may not be covered by the

warranty. Discuss additional charges with the service

manager. Keep a maintenance log of your vehicle's

service history. This can often provide a clue to the

current problem.

ROADSIDE ASSISTANCE

Available 24 hours, 7 days a week.

Call 1-888-242-6342 or visit fiat.rsahelp.com (USA)

Call 1-800-363-4869 or visit fca.roadsideaid.com

(Canada)

PREPARE A LIST

Who is Covered

Make a written list of your vehicle's problems or the

specific work you want done. If you've had an accident

or work done that is not on your maintenance log, let

the service advisor know.

This is why you should always talk to an authorized

dealer service manager first. Most matters can be

resolved with this process.

You are covered by Roadside Assistance services if

you are a purchaser for use of the vehicle. Roadside

Assistance services last for five years or 60,000 miles

on the odometer, whichever occurs first, calculated

from the start date of the Basic Limited Warranty, as

set forth in the Warranty Information book.¹

● If for some reason you are still not satisfied, talk

to the general manager or owner of the authorized

dealer. They want to know if you need assistance.

BE REASONABLE WITH REQUESTS

If you list a number of items and you must have your

vehicle by the end of the day, discuss the situation with

the service advisor and list the items in order of priority.

At many authorized dealers, you may obtain a rental

vehicle (additional charges may apply). If you need

a rental, it is advisable to make these arrangements

when you call for an appointment.

● If an authorized dealer is unable to resolve

the concern, you may contact the manufacturer's

customer center.

What to Do

If your vehicle requires jump start assistance, out

of gas/fuel delivery, tire service, lockout service or

towing as a result of a mechanical breakdown, dial toll-

free: USA: 1-888-242-6342/Canada: 1-800-363-4869.

Provide your name, Vehicle Identification Number (VIN)

Any communication to the manufacturer's customer

center should include the following information:

● Owner's name and address

Towing services provided through Cross Country Motor Club, Inc. Medford, MA 02155, except in AK,CA, HI, OR, WI, and WY, where services are provided by Cross Country

Motor Club of California, Inc., Thousand Oaks, CA 91360.

CUSTOMER ASSISTANCE 209

Windsor, Ontario N9A 4H6

required for covered services, license plate number,

and your location, including the telephone number from

which you are calling. Briefly describe the nature of

the problem and answer a few simple questions. You

will be given the name of the service provider and

an estimated time of arrival. If you feel you are in an

unsafe situation, please let us know. With your consent,

we will contact local police or safety authorities.

Flat Tire Service

If you are inconvenienced by a flat tire, we will dispatch

a service provider to use your vehicle’s temporary spare

tire (if equipped) as recommended in your Owner’s

Manual. This is not a permanent flat tire repair.

Phone: (800) 465-2001 English / (800) 387-9983

French

IN MEXICO CONTACT

Av. Prolongacion Paseo de la Reforma, 1240

Battery Jump Assistance

No time is a good time for a depleted battery. With

Roadside Assistance, you do not have to worry about

being stranded. We will dispatch a service provider to

provide you with a battery jump anytime, day or night.

Sante Fe C.P. 05109

If Unable to Contact Roadside Assistance

Mexico, CDMX

If you are unable to contact Roadside Assistance or

unable to provide a valid Vehicle Identification Number

(VIN), and you obtain towing services on your own, you

may submit your original receipts from the licensed

towing or service facility, for services rendered within

30 days of the occurrence. Be sure to include your

VIN, odometer mileage at the time of service, and

current mailing address. We will process the claim

based on vehicle and service eligibility. If eligible, we

will reimburse you for the reasonable amount actually

paid, based on the usual and customary charges for

that service in the area where they were provided. FCA

US LLC’s determination relating to reimbursement is

final. Correspondence should be mailed to:

In Mexico City: 800-505-1300

Outside Mexico City: +(52)55 50817568

Lockout Service

Whether the keys are locked in your vehicle or frozen

locks are keeping you from getting on your way, help

is just a phone call away. This service is limited to

providing access to the vehicle’s seating area. It does

not cover the cost of replacement keys.

PUERTO RICO AND U.S. VIRGIN ISLANDS

FCA Caribbean LLC

P.O. Box 191857

San Juan 00919-1857

Phone: (888) 242-6342

Towing Service

Our towing service gives you peace of mind and

confidence. If your vehicle becomes disabled as a

result of a mechanical breakdown, Roadside Assistance

will dispatch a towing service to transport your vehicle

to the closest authorized FIAT® dealer.

CUSTOMER ASSISTANCE FOR THE HEARING

OR SPEECH IMPAIRED (TDD/TTY)

FCA US LLC Customer Assistance

P.O. Box 9145

To assist customers who have hearing difficulties,

the manufacturer has installed special TDD

(Telecommunication Devices for the Deaf) equipment

at its customer center. Any hearing or speech

impaired customer, who has access to a TDD or a

conventional teletypewriter (TTY) in the United States,

can communicate with the manufacturer by dialing

1-800-380-CHRY.

FCA US LLC CUSTOMER CENTER

P.O. Box 21–8004

Medford, MA 02155

Attention Claims Department

Auburn Hills, MI 48321–8004

Phone: (888) 242-6342

FCA US LLC reserves the right to modify the terms

or discontinue the Roadside Assistance Program at

any time. The Roadside Assistance program is subject

to restrictions and conditions of use, which are

determined solely by FCA US LLC.

FCA CANADA INC. CUSTOMER CENTER

P.O. Box 1621

Canadian residents with hearing difficulties that require

assistance can use the special needs relay service

210 CUSTOMER ASSISTANCE

offered by Bell Canada. For TTY teletypewriter users,

dial 711 and for Voice callers, dial 1-800-855-0511 to

connect with a Bell Relay Service operator.

Mopar Vehicle Protection Plans offer valuable

protection against repair costs after your vehicle

warranties have expired. Mopar Vehicle Protection

plans are the ONLY vehicle extended protection plans

authorized, endorsed and backed by FCA US LLC

to provide additional protection beyond your vehicle's

warranty.

Use this QR code to access your digital

experience.

SERVICE CONTRACT

You may have purchased a service contract for

a vehicle to help protect you from the high cost

of unexpected repairs after FCA US LLC's New

Vehicle Limited Warranty expires. The Mopar® Vehicle

Protection plans are the ONLY vehicle extended

protection plans authorized, endorsed and backed by

FCA US LLC to provide additional protection beyond

your vehicle’s warranty. If you purchased a Mopar®

Vehicle Protection Plan, you will receive Plan Provisions

and an Owner Identification Card in the mail within

three weeks of the vehicle delivery date. If you have

any questions about the service contract, call FCA US

LLC’s Service Contract National Customer Hotline at

1-800-521-9922.

Scan me

FCA US LLC is not responsible for any service contract

you may have purchased from another manufacturer. If

you require service after the FCA US LLC New Vehicle

Limited Warranty expires, please refer to the contract

documents, and contact the person listed in those

documents.

MOPAR® PARTS

Mopar® original equipment parts & accessories and

factory filled fluids are available from an authorized

dealer. They are recommended for your vehicle to

keep it operating at its best and maintain its original

condition.

We appreciate that you have made a major investment

when you purchased the vehicle. An authorized dealer

has also made a major investment in facilities, tools,

and training to assure that you are absolutely delighted

with the ownership experience.

REPORTING SAFETY DEFECTS

IN THE 50 UNITED STATES AND

WASHINGTON, D.C.

For Canadian residents, you may have purchased

additional coverage with an extended service contract.

FCA Canada Inc. stands fully behind its service

contracts. Be sure that the one you buy is a genuine

Canada Inc. service contract. We are not responsible

for other companies’ contracts. If you purchased a

contract other than a genuine FCA Canada Inc. service

contract and you have a problem, you will have to

contact the administrator of that contract for resolution.

If you have any questions about the service contract,

call the FCA's Service Contract National Customer

Hotline at (800) 465-2001 English / (800) 387-9983

French).

WARRANTY INFORMATION

See the Warranty Information for the terms and

provisions of FCA US LLC warranties applicable to this

vehicle and market. Refer to www.mopar.com/om for

further information.

If you believe that your vehicle has a defect that could

cause a crash or cause injury or death, you should

immediately inform the National Highway Traffic Safety

Administration (NHTSA) in addition to notifying FCA US

LLC.

See the Warranty Information for the terms

and provisions of FCA Canada Inc. warranties

applicable to this vehicle and market. Refer to

www.owners.mopar.ca/en for further information.

If NHTSA receives similar complaints, it may open an

investigation, and if it finds that a safety defect exists

in a group of vehicles, it may order a recall and remedy

campaign. However, NHTSA cannot become involved in

individual problems between you, an authorized dealer

or FCA US LLC.

For French, refer to www.owners.mopar.ca/fr for further

information.

Customer Assistance -> If You Need Assistance for Your Fiat 500 E 4 Door Second Generation (2020-2024)

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