Get Connected Vehicle -> Entertainment Guide for Ford Explorer SUV Sixth Generation (2012-2020)

SYNC™ 3

Voice Settings

Voice Command

Description

Voice Settings

Go to the voice settings menu.

Switch long voice prompts on.

Switch short voice prompts on.

Interaction Mode Novice

Interaction Mode Advanced

Phone Confirmation On

Switch call confirmation on. The system prompts

you to confirm before making a call.

Phone Confirmation Off

Switch call confirmation off. The system does not

prompt you to confirm before making a call.

Voice Command Lists On

Voice Command Lists Off

Switch the display of voice commands on.

Switch the display of voice commands off.

Automatic Blower Motor Speed

Reduction

ENTERTAINMENT

If necessary, the system decreases the

blower motor speed when you are using

voice commands to reduce the amount of

background noise in your vehicle. It returns

to normal when you are done.

A

Switching Automatic Blower Motor

Speed Reduction Off

Simultaneously press the A/C and

recirculated air buttons.

B

E293491

A

B

Audio source. Select to choose

a different audio source.

Presets. Swipe left to view more

presets.

You can access these options using the

touchscreen or voice commands.

441

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Press this button to select the source of

media you want to listen to.

Sources

Menu Item

AM

FM

1

SIRIUS

CD

USB

The name of the USB that is plugged in displays here.

Bluetooth Stereo

Apps If you have SYNC 3 compatible apps on your connected smart phone, they

display here as individual source selections.

¹This feature may not be available in all markets and requires an active subscription.

Once you have entered the station's

AM/FM Radio

call numbers, you can select:

Tuning a Station

Menu Item

Action and Descrip-

tion

You can use the tune or seek controls on

the radio bezel to select a station.

Enter

Press to begin

playing the station

you have entered.

To tune a station using the

touchscreen, select:

Cancel

Press to exit

Menu Item

without changing

the station.

Direct Tune

Presets

A pop up appears, allowing you to type in

the frequency of a station. You can only

enter a valid station for the source you are

currently listening to.

To set a new preset, tune to the station

and then press and hold one of the

memory preset buttons. The audio mutes

briefly while the system saves the station

and then returns.

You can press the backspace button to

delete the previously entered number.

You may be able to add additional preset

pages using the settings option on the

feature bar.

442

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

For more information on extended

SiriusXM® Satellite Radio (If

Activated)

Note: This feature may not be available in

all markets and requires an active

subscription.

subscription terms (a service fee is

required), the online media player and a

list of SiriusXM satellite radio channels,

and other features, please visit

www.siriusxm.com in the United States,

www.siriusxm.ca in Canada, or call

SiriusXM at 1-888-539-7474.

Note: SiriusXM reserves the unrestricted

right to change, rearrange, add or delete

programming. This includes canceling,

moving or adding particular channels, and

its prices, at any time, with or without notice

to you. We are not responsible for any such

programming changes.

Note: This receiver includes the eCos

real-time operating system. eCos is

published under the eCos License.

E234451

SiriusXM satellite radio is a

subscription-based satellite radio service

that broadcasts a variety of music, sports,

news, weather, traffic and entertainment

programming. Your factory-installed

SiriusXM satellite radio system includes

hardware and a limited subscription term

that begins on the date of sale or lease of

your vehicle. See an authorized dealer for

availability.

The following buttons are available for SiriusXM:

Menu Item Action and Description

Browse

Direct Tune

Touch this button to see a list of available stations.

A pop-up appears, allowing you to type in the call numbers of

a station.

Once you enter the stations call numbers, you can select:

Enter

The system tunes to the station you select.

Cancel

You exit the pop-up and the current station

continues to play.

You can press the backspace button to delete the previous

number.

443

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Menu Item

Replay

Action and Description

Replay audio on the current channel. You can replay approx-

imately 45 minutes of audio as long as you remain tuned to

the current station. Changing stations erases the previous

audio.

Live

When you are in replay mode, you are not

able to select a different preset until you

return to live audio. Pressing this button

returns you to the live broadcast.

ALERT

Save the current song, artist, or team as a favorite. The system

alerts you when it plays again on any channel.

Selecting this button allows you to enable and edit alerts.

You may be able to add additional preset

pages using the settings option on the

feature bar.

Memory Presets

To set a preset, tune to the station then

press and hold one of the memory preset

buttons. The audio mutes briefly while the

system saves the station and returns once

the station is stored.

SiriusXM Satellite Radio Reception Factors and Troubleshooting

Potential Reception Issues

Antenna obstructions

Terrain

For optimal reception performance, keep the antenna clear

of snow and ice build-up and keep luggage and other

materials as far away from the antenna as possible.

Hills, mountains, tall buildings, bridges, tunnels, freeway

overpasses, parking garages, dense tree foliage and thunder-

storms can interfere with your reception.

Station overload

When you pass a ground-based broadcast-repeating tower,

a stronger signal may overtake a weaker one and the audio

system may mute.

Satellite radio signal

interference

Your display may show ACQUIRING... to indicate the interfer-

ence and the audio system may mute.

444

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Troubleshooting Tips

Cause

Message

Action

Acquiring Signal

Radio requires more than two No action required. This

seconds to produce audio for message should disappear

the selected channel.

shortly.

Satellite antenna fault There is an internal module or If this message does not clear

system failure present.

shortly, or with an ignition key

cycle, your receiver may have

a fault. See an authorized

dealer for service.

SIRIUS system failure

Invalid Channel

The channel is no longer avail- Tune to another channel or

able.

choose another preset.

Unsubscribed Channel Your subscription does not

include this channel.

Contact SiriusXM at 1-888-

539-7474 to subscribe to the

channel, or tune to another

channel.

Satellite acquiring

The signal is lost from the Siri- The signal is blocked. When

usXM satellite or SiriusXM you move into an open area,

tower to your vehicle antenna. the signal should return.

signal…

Updating…

Update of channel program-

ming in progress.

No action required. The

process may take up to three

minutes.

Questions? Call 1-

888-539-7474

Your satellite service is no

longer available.

Contact SiriusXM at 1-888-

539-7474 to resolve subscrip-

tion issues.

None found. Check

channel guide.

All the channels in the selected Use the channel guide or the

category are either skipped or Sirius XM Settings tile to turn

locked.

off the Lock or Skip function on

that station.

SIRIUS Subscription

updated

SiriusXM has updated the

channels available for your

vehicle.

No action required.

Note: HD Radio broadcasts are not

HD Radio™ Information (If

available in all markets.

Available)

To activate HD radio, please see the Radio

Settings in the Settings Chapter. See

Settings (page 464).

445

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

HD Radio technology is the digital

The HD logo is grey when acquiring a digital

station, and then changes to orange when

digital audio is playing. When this logo is

available, you may also see Title and Artist

fields on-screen.

The multicast indicator appears in FM

mode (only) if the current station is

broadcasting multiple digital broadcasts.

The highlighted numbers signify available

digital channels where new or different

content is available. HD1 signifies the main

programming status and is available in

analog and digital broadcasts. Other

multicast stations (HD2 through HD7) are

only available digitally.

evolution of analog AM/FM radio. Your

system has a special receiver that allows

it to receive digital broadcasts (where

available) in addition to the analog

broadcasts, it already receives. Digital

broadcasts provide a better sound quality

than analog broadcasts with free,

crystal-clear audio and no static or

distortion. For more information, and a

guide to available stations and

programming, please visit:

Website

www.hdradio.com

Note: There is also an additional feature

for stations that have more than 1 HD

multicast (For example, HD1 or HD2). The

HD logo and Radio text appears as a button.

Pressing this button allows you to cycle

through all of the HD stations on that

specific frequency. For example, if you are

on 101.1 and it has HD1, HD2, HD3, pressing

the button repeatedly causes the radio to

cycle through the HD stations in a cyclic

increasing order.

When HD Radio is on and you tune to a

station broadcasting HD Radio technology,

you may notice the following indicators on

your screen:

E142616

When HD Radio broadcasts are active, you can access the following functions:

Message

Action and Description

Presets

Allows you to save an active channel as a memory preset.

Touch and hold a memory preset slot until the sound returns.

There is a brief mute while the radio saves the station. Sound

returns when the channel saves. When switching to an HD2

or HD3 memory preset, the sound mutes before the digital

audio plays, because the system has to reacquire the digital

signal.

Note: As with any station you save, you cannot access the saved station if your vehicle is

outside the station’s reception area.

446

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

HD Radio Reception and Station Troubleshooting

Potential Reception Issues

Reception area

If you are listening to a multicast station and you are on the

fringe of the reception area, the station may mute due to

weak signal strength.

If you are listening to HD1, the system changes back to the

analog broadcast until the digital broadcast is available again.

However, if you are listening to any of the possible HD2-HD7

multicast channels, the station mutes and stays muted unless

it is able to connect to the digital signal again.

Station blending

When the system first receives a station (aside from HD2-

HD7 multicast stations), it first plays the station in the analog

version. Once the receiver verifies the station is an HD Radio

station, it shifts to the digital version. Depending on the station

quality, you may hear a slight sound change when the station

changes from analog to digital. Blending is the shift from

analog to digital sound or digital back to analog sound.

In order to provide the best possible

experience, use the contact form to report

any station issues found while listening to

a station broadcasting with HD Radio

technology. Independent entities own and

operate each station. These stations are

responsible for ensuring all audio streams

and data fields are accurate.

Potential Station Issues

Cause

Issues

Action

Echo, stutter, skip or

repeat in audio.

This is poor time alignment by No action required. This is a

the radio broadcaster.

broadcast issue.

Increase or decrease in

audio volume.

Sound fading or

The radio is shifting between

analog and digital audio.

No action required. The recep-

tion issue may clear up as you

continue to drive.

blending in and out.

There is an audio mute The digital multicast is not

delay when selecting available until the HD Radio

HD2 or HD3, multicast broadcast is decoded. Once

preset or Direct Tune. decoded, the audio is available.

No action required. This is

normal behavior. Wait until the

audio is available.

447

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Potential Station Issues

Cause

Issues

Action

Cannot access HD2 or The previously stored multicast No action required. The station

HD3 multicast channel preset or direct tune is not

is not available in your current

when recalling a preset available in your current recep- location.

or from a direct tune. tion area.

Fill out the station issue form.¹

Text information does Data service issue by the radio

not match currently

playing audio.

broadcaster.

There is no text

Data service issue by the radio Fill out the station issue form.

1

information shown for broadcaster.

currently selected

frequency.

1

You can find the form here:

Website

http://hdradio.com/stations/feedback

CD^{(If Equipped)}

HD Radio Technology manufactured under

license from iBiquity Digital Corporation

and foreign patents. HD Radio and the HD

and HD Radio logos are proprietary

trademarks of DTS. The vehicle

Once you select this option, the system

returns you to the main audio screen.

The current audio information appears on

the screen.

manufacturer and DTS are not responsible

for the content sent using HD Radio

technology. Content may be changed,

added or deleted at any time at the station

owner's discretion.

The following buttons are also available:

Button

Function

Browse

Repeat

You can use the browse button to select a track.

Select this button and a small number one displays to indicate

the track is set to repeat.

448

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Button

Function

For MP3 CDs, this button allows you to toggle through repeat

off, repeat one track (a small number one displays), and repeat

current folder (a small folder displays).

Shuffle

Select the shuffle symbol to have the audio on the disk play

in random order.

Bluetooth Stereo or USB

You can use the forward, reverse, pause or

play buttons to control the audio playback.

Bluetooth Stereo and USB allow you to

access media that you store on your

Bluetooth device or USB device such as

music, audio books or podcasts.

The following buttons are available for Bluetooth and USB:

Button

Function

Repeat

Pressing the repeat button toggles the repeat setting through

three modes: repeat off (button not highlighted), repeat all

(button highlighted) and repeat track (button highlighted with

a small number one).

Shuffle

Play the tracks in random order.

For some devices, SYNC 3 is able to

You can use the forward, reverse, pause or

play buttons to control the audio playback.

To get more information about the

currently playing track, press the cover art

or Info button.

provide 30-second skip buttons when you

listen to audio books or podcasts. These

buttons allow you to skip forward or

backward within a track.

While playing audio from a USB device you

can look for certain music by selecting the

following:

Button

Function

Browse

If available, displays the list of tracks in the

Now Playing playlist.

New Search

This option, which is available under

browse, allows you to play all tracks or to

filter the available media into one of the

below categories.

Play All

449

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Button

Function

Playlists

Artist

Albums

Songs

Genres

Podcasts

Audio books

Composers

A-Z Jump

This button allows you to choose a specific

letter to view within the category you are

browsing.

Explore Device

If available, this allows you to browse the

folders and files on your USB device.

Select this option to play audio from your

USB device.

USB Ports

Apps

The system supports the use of certain

audio apps such as iHeartRadio through a

USB or Bluetooth enabled device.

Each app gives you different on-screen

options depending on the app's content.

See Apps (page 461).

SupportedMediaPlayers,Formats

and Metadata Information

The system is capable of hosting nearly

any digital media player, including iPod,

iPhone, and most USB drives.

E211463

The USB ports are in the center console or

behind a small access door in the

instrument panel.

This feature allows you to plug in USB

media devices, memory sticks, flash drives

or thumb drives, and charge devices if they

support this feature.

Supported audio formats include MP3,

WMA, WAV, AAC, and FLAC.

Supported audio file extensions include

MP3, WMA, WAV, M4A, M4B, AAC, and

FLAC.

450

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

SYNC™ 3

Supported USB file systems include: FAT,

You can direct air through any combination

of these air vents.

exFAT, and NTFS.

SYNC 3 is also able to organize the media

from your USB device by metadata tags.

Metadata tags, which are descriptive

software identifiers embedded in the

media files, provide information about the

file.

Setting the Blower Motor Speed

Touch up or down to increase or

decrease the volume of air that

circulates in your vehicle.

Setting the Temperature

Touch up or down on the left-hand

temperature control to set the left-hand

temperature.

Note: This control also adjusts the

right-hand side temperature when you

switch off dual zone mode.

If your indexed media files contain no

information embedded in these metadata

tags, SYNC 3 may classify the empty

metadata tags as unknown.

SYNC 3 is capable of indexing up to

50,000 songs per USB device, for up to 10

devices.

Touch up or down on the right-hand

temperature control to set the right-hand

temperature.

CLIMATE

Touch the climate button on the

touchscreen to access your climate control

features.

Note: You can switch temperature units

between Fahrenheit and Celsius. See

Settings (page 464).

Switching Auto Mode On and Off

Touch the button to switch on

automatic operation, then set

the temperature.

The system adjusts the blower motor

speed, air distribution, air conditioning

operation, and outside or recirculated air

to reach and maintain the temperature you

have set.

Accessing the Climate Control

Menu

Touch the button to access

additional controls for the front

E265038

climate system.

Switching the Air Conditioning On

and Off

Directing the Airflow

A pop-up appears on the screen

to display the air conditioning

options.

Touch the button to direct

airflow to the windshield air

vents and de-mister.

MAX A/C: Touch the button to activate

and maximize cooling. The driver and

passenger temperatures are set to LO,

recirculated air flows through the

Touch the button to direct

E244097

airflow to the instrument panel

air vents.

instrument panel vents, air conditioning

automatically turns on and the fan

automatically adjusts to the highest speed.

Touch the button to direct

airflow to the footwell air vents.

451

Explorer (CTW), enUSA, Edition date: 202007, Second-Printing

Connected Vehicle -> Entertainment for Your Ford Explorer SUV Sixth Generation (2012-2020)

Related Topics

SYNC? 3