Get Emergency situations -> Pan-European eCall System Guide for Hyundai I20 4 Door 2021-2026

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The vehicle is equipped with a device* connected with the Pan-European eCall

system for making emergency call to response teams. The Pan-European eCall system

is an automatic emergency call service made in the event of a traffic accident or

other** accidents on the roads of Europe. (only in countries with regulation on this

system)

The system allows contacting with an officer of the single duty dispatch service in

case of accidents on the roads of Europe. (only in countries with regulation on this

system)

The Pan-European eCall system given conditions, stated in the Owner’s Manual as

well as Warranty and Service book transmits data to the Public Safety Answering

Point (PSAP) including such information as vehicle location, vehicle type, VIN (vehicle

identification number of the vehicle).

OBC3080022

1. Road accident

2. Wireless network

3. Public Safety Answering Point (PSAP)

4. Rescue

* Pan-European eCall device in the Owner’s Manual means equipment, installed in the vehicle,

which provides connection with the Pan-European eCall system.

** “Other accidents” mean any accidents on the roads of Europe (only in countries with

regulation on this system) resulted in injured people and/or necessity of provision of

assistance. In case of registration of any accident, it is necessary to stop a vehicle, press

button SOS (location of the button is specified on the picture in the chapter “Pan-European

eCall (IF EQUIPPED)”) of the Owner’s Manual. When making a call, the system gathers

information about the vehicle (from which a call was made), after which connects the car

with an officer of the Public Safety Answering Point (PSAP) to tell about the reason of the

emergency call.

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Emergency situations

Once the data which is stored in the Pan-European eCall system is delivered to the

rescue centre to assist the driver and passengers with proper rescue operations, the

data will be deleted after rescue operation is completed.

Description of the ecall in-vehicle system

OAC3079020TU

Overview of the 112-based eCall in-vehicle system, its operation and functionalities:

refer to this section. The 112-based eCall service is a public service of general interest

and is accessible free of charge.

The 112-based eCall in-vehicle system is activated by default. It is activated

automatically by means of in- vehicle sensors in the event of a severe accident.

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It will also be triggered automatically

when the vehicle is equipped with a TPS

system which does not function in the

event of a severe accident.

Types of data and its recipients

The 112-based eCall in-vehicle system

may collect and process only the

following data:

The 112-based eCall in-vehicle system

can also be triggered manually, if

needed. Instructions for manual

activation of the system: refer to this

section.

In the event of a critical system failure

that would disable the 112-based eCall

in-vehicle system, the following warning

will be given to the occupants of the

vehicle: refer to this section.

- Vehicle Identification Number

- Vehicle type (passenger vehicle or light

commercial vehicle)

- Vehicle propulsion storage type

(petrol/diesel/CNG/LPG/electric/

hydrogen)

- Vehicle recent locations and direction

of travel

- Log file of the automatic activation of

the system and its timestamp

- Any additional data (if applicable): Not

applicable

Information on data processing

Any processing of personal data

through the 112-based eCall in-vehicle

system shall comply with the personal

data protection rules provided for in

Directives 95/46/EC (1) and 2002/58/

EC (2) of the European Parliament and

of the Council, and in particular, shall

be based on the necessity to protect

the vital interests of the individuals in

accordance with Article 7(d) of Directive

95/46/EC (3).

Recipients of data processed by the 112-

based eCall in-vehicle system are the

relevant public safety answering points

designated by the respective public

authorities of the country on which

territory they are located, to first receive

and handle eCalls to the single European

emergency number 112. Additional

information (if available): Not applicable

Processing of such data is strictly

limited to the purpose of handling the

emergency eCall to the single European

emergency number 112.

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Emergency situations

(1) Directive 95/46/EC of the European

Parliament and of the Council of

24 October 1995 on the protection

of individuals with regard to the

processing of personal data and on

the free movement of such data (OJ L

281, 23.11.1995, p. 31).

Arrangements for data processing

The 112-based eCall in-vehicle system

is designed in such a way as to ensure

that the data contained in the system

memory is not available outside the

system before an eCall is triggered.

Additional remarks (if any): Not

applicable

The 112-based eCall in-vehicle system is

designed in such a way as to ensure that

it is not traceable and not subject to any

constant tracking in its normal operation

status. Additional remarks (if any): Not

applicable

The 112-based eCall in-vehicle system

is designed in such a way as to ensure

that data in the system internal memory

is automatically and continuously

removed.

The vehicle location data is constantly

overwritten in the internal memory

of the system so as always to keep

maximum of the last three up-to-date

locations of the vehicle necessary for the

normal functioning of the system.

(2) Directive 2002/58/EC of the

European Parliament and of the

Council of 12 July 2002 concerning

the processing of personal data

and the protection of privacy in the

electronic communications sector

(Directive on privacy and electronic

communications) (OJ L 201,

31.7.2002, p. 37).

(3) Directive 95/46/EC is repealed by

Regulation (EU) 2016/679 of the

European Parliament and of the

Council of 27 April 2016 on the

protection of natural persons with

regard to the processing of personal

data and on the free movement of

such data (General Data Protection

Regulation) (OJ L 119, 4.5.2016, p. 1).

The Regulation applies from 25 May

2018.

The log of activity data in the 112-based

eCall in-vehicle system is kept for no

longer than necessary for attaining the

purpose of handling the emergency

eCall and in any case not beyond 13

hours from the moment an emergency

eCall was initiated. Additional remarks (if

any): Not applicable

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Modalities for exercising data

subject’s rights

Pan-European eCall System

The data subject (the vehicle’s owner)

has a right of access to data and as

appropriate to request the rectification,

erasure or blocking of data, concerning

him or her, the processing of which

does not comply with the provisions

of Directive 95/46/EC. Any third

parties to whom the data have been

disclosed have to be notified of such

rectification, erasure or blocking carried

out in compliance with this Directive,

unless it proves impossible or involves a

disproportionate effort.

The data subject has a right to complain

to the competent data protection

authority if he or she considers that his

or her rights have been infringed as a

result of the processing of his or her

personal data.

OBC3N080014

Elements of the Pan-European

eCall system, installed in passenger

compartment:

(1) SOS button

(2) LED

SOS button: the driver/passenger makes

an emergency call to the single duty

dispatch service by pressing the button.

Contact service responsible for handling

access requests (if any): Not applicable

LED: the red and green LED illuminates

for 3 seconds when the ignition switch

is in the ON position. After that they will

switch off at normal operation of the

system.

If there are some problems in the

system, the LED remains in red.

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Emergency situations

Automatic accident reporting

System operation in the

event of a traffic accident

Connection with the

Public Safety Answering

Point(PSAP)

Emergency services

OBC3080024

The Pan-European eCall device automatically makes an emergency call to the Public

Safety Answering Point (PSAP) for proper rescuing operations in the event of vehicle

accident.

For proper emergency services and support, the Pan-European eCall system

automatically transmits the accident data to the Public Safety Answering Point (PSAP)

when a traffic accident is detected.

In this case, the emergency call cannot be hung up by pressing the SOS button and

the Pan-European eCall system remains connected until the emergency service

officer, receiving the call, disconnects the emergency call.

In minor traffic accidents, the Pan-European eCall system may not execute an

emergency call. However, an emergency call may be made manually by pressing the

SOS button.

CAUTION

Operation of the system is impossible in case of absence of mobile transmission

and GPS and Galileo signals.

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Manual accident reporting

OBC3080026

The driver or passenger manually can make an emergency call in the Public Safety

Answering Point(PSAP), by pressing SOS button to call the necessary emergency

services.

A call to the emergency services through the Pan-European eCall system can be

cancelled by pressing the SOS button again only before the call connection.

After activation of emergency call in the manual mode (for proper emergency services

and support), the Pan-European eCall system automatically transmits the road

accident data / or data on other accident to the officer of the Public Safety Answering

Point(PSAP) (during emergency call) by pressing the SOS button.

It can be canceled by pressing the button again in 3 seconds. It can’t be canceled

after that.

In case of road accident or other accidents for activation of emergency call in manual

mode it is necessary:

1. Stop the vehicle in accordance with traffic rules to ensure safety to yourself and

other participants of road traffic;

2. Press the SOS button, when pressing the button SOS registration of the device

in the wireless telephonic communication networks is carried out, minimum

data set about vehicle and its location is collected in accordance with of the

technical requirements of the device. After that connection with the officer of the

Pan-European eCall system is made for clearing up reasons (conditions) of the

emergency call.

3. After clearing up reasons of the emergency call, the officer of the Public Safety

Answering Point(PSAP) sends emergency services and completes the emergency

call.

If the emergency call is not carried out in accordance with the procedure, mentioned

above, the emergency call will be considered as erroneous.

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Emergency situations

Arbitrary Removal or Modification

WARNING

The Pan-European eCall system calls

emergency services for assistance.

Thus, any arbitrary removal or changes

to the Pan-European eCall system

settings may affect your driving safety.

Also, it may even make an erroneous

emergency call to the Public Safety

Answering Point (PSAP). Thereby, we

kindly ask you not to make any changes

by yourself or by the third parties in the

settings of the equipment of the Pan-

European eCall system, installed in your

vehicle.

Emergency power supply of the Pan-

European eCall system from the battery

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battery supplies power during 1 hour

in case the main power source of the

vehicle is cut off due to the collision

during the emergency situations.

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battery should be replaced every 3

years. For more information, refer to

“Maintenance Schedule” in chapter

9.

LED illumination in red (system

malfunction)

If the red LED illuminates in normal

driving conditions, this can indicate

malfunction of the Pan-European

eCall system. We recommend that you

have the Pan-European eCall system

checked by a HYUNDAI authorised

repairer as soon as possible. Otherwise

correct operation of the Pan-European

eCall system device, installed in your

vehicle is not guaranteed. Owner

of the vehicle incurs liability for

consequences, occurred as a result

of nonobservance of conditions,

mentioned above.

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Emergency situations -> Pan-European eCall System for Your Hyundai I20 4 Door 2021-2026

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