Get Multimedia system -> Telephone Guide for Mercedes C Class 4 Door Fourth Generation (2014-2021)

312 Multimedia system

Displaying the satellite map

Multimedia system:

R

The service has been activated at a

Mercedes-Benz service centre.

Telephone

Telephony

4

5

Navigation

Z Options

Further information can be found at: https://

www.mercedes.me

Multimedia system:

Notes on telephony

5

Map content

#

Switch Satellite map on O or off ª.

&

WARNING Risk of distraction from oper‐

ating integrated communication equip‐

ment while the vehicle is in motion

4

5

or

Navigation

Z Options

5

#

Map content

Activate Weather information O.

If satellite map display 6 is available in the

map menu, switch it on O or off ª

(/ page 306).

#

If you operate communication equipment

integrated in the vehicle when driving, you

will be distracted from the traffic situation.

This could also cause you to lose control of

the vehicle.

or

#

Switched on O: satellite maps are displayed

in map scales of 2 km or less.

If weather information display 6 is available

in the map menu, activate O(/ page 306)

it.

Current weather information is displayed on

the navigation map, e.g. temperature or

cloud cover.

Switched off ª: no satellite maps are dis‐

played.

#

Only operate this equipment when the

traffic situation permits.

% Satellite maps for these map scales are not

available in all countries.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

Displaying weather information

Requirements:

% Weather information is not available in all

countries.

R

Mercedes me connect is available.

R

You have a user account for the Mercedes

me Portal.

R

The service is available.

Multimedia system 313

&

WARNING Risk of an accident from

operating mobile communication equip‐

ment while the vehicle is in motion

Mobile communications devices distract the

driver from the traffic situation. This could

also cause the driver to lose control of the

vehicle.

#

As the driver, only operate mobile com‐

munications devices when the vehicle is

stationary.

#

As a vehicle occupant, only use mobile

communications devices in the areas

intended for this purpose, e.g. in the

rear passenger compartment.

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

Further information can be obtained from a

Mercedes-Benz service centre or at: https://

www.mercedes-benz-mobile.com/

314 Multimedia system

Telephone menu overview

Bluetooth^®device name of the currently

1

5

6

7

8

A

Contacts (/ page 320)

Call list (/ page 322)

Text message

One mobile phone connected: Active call.

Two mobile phones connected: changes view

between telephone 1 and 2 or Active call

Options

Symbols 1 to 4 are not shown until after a

mobile phone has been connected to the multi‐

media system. The symbols depend on your

mobile phone and your mobile phone network

provider.

connected mobile phone

2

Signal strength of the mobile phone network

for the currently connected and selected

mobile phone

Battery status of the currently connected

and selected mobile phone

3

4

9

Devices (/ page 315)

¢ (telephone ready) or w (call active)

Multimedia system 315

Bluetooth^®profile overview

Connecting a mobile phone (Bluetooth^®tel‐

Information on telephony

ephony)

The following situations can lead to the call

being disconnected while the vehicle is in

motion:

Bluetooth^®profile

of the mobile phone

Function

Requirements:

Bluetooth^®is activated on the mobile phone

R

PBAP (Phone Book

Access Profile)

Contacts are auto‐

matically displayed in

the multimedia sys‐

tem

(see the manufacturer's operating instruc‐

tions).

R

there is insufficient network coverage in the

area

R

you move from one GSM or UMTS transmit‐

Bluetooth^®is activated on the multimedia

system (/ page 275).

ter/receiver area (cell) into another and no

communication channels are free

MAP (Message

Access Profile)

Message functions

can be used

Multimedia system:

R

the SIM card used is not compatible with the

network available

4

5

Telephone

ª Devices

Telephony operating modes overview

Searching for a mobile phone

R

a mobile phone with "Twincard" is logged into

Depending on your equipment, the following tel‐

ephony operating modes are available:

the network with the second SIM card at the

same time

#

Select Connect new device.

#

Select Start search on the system.

R

A mobile phone is connected to the multime‐

The available mobile phones are displayed. If

a new mobile phone is found, it is indicated

by the # symbol.

The multimedia system supports calls in HD

Voice^®for improved speech quality. A require‐

ment for this is that the mobile phone and the

mobile phone network provider of the person

dia system via Bluetooth^®(/ page 315).

R

Two mobile phones are connected with the

multimedia system via Bluetooth^®(two

Connecting a mobile phone (authorisation

using Secure Simple Pairing)

you are calling support HD Voice^®

.

phone mode) (/ page 316).

Depending on the quality of the connection, the

voice quality may fluctuate.

#

Select the mobile phone.

A code is displayed in the multimedia system

and on the mobile phone.

316 Multimedia system

#

If the codes match: confirm the code on

the mobile phone.

Multimedia system:

% A mobile phone can be operated both as an

audio source as well as telephone in parallel.

4

5

Telephone

ª Devices

% The type of connection for the connected

mobile phone, for example as Phone 1,

Phone 2 or as Audio source, can be rede‐

fined at any time. (/ page 316).

#

Connecting a mobile phone (authorisation by

entering a passkey)

Select Connect new device.

Select Start search on the system.

The available mobile phones are displayed.

#

Select the mobile phone.

#

Choose a one to sixteen-digit number combi‐

nation as a passkey.

Select the mobile phone.

Functions of the mobile phone in two phone

mode

Answer the How would you like to connect

the new device? prompt.

To replace the currently connected

mobile phone: select Phone 1.

The currently connected mobile phone is

replaced by the new mobile phone.

#

On the multimedia system: enter the pass‐

#

Functions overview

key and select a.

#

On the mobile phone: enter the passkey

Mobile phone in the Mobile phone in the

again and confirm.

% Up to 15 mobile phones can be authorised

on the multimedia system.

foreground

background

Full range of func‐

tions

Incoming calls

or

#

To connect the second mobile phone:

select Phone 2.

The new mobile phone is connected as

Phone 2. If two mobile phones have already

been connected, the second telephone is

replaced by the new mobile phone.

Authorised mobile phones are reconnected

automatically.

Interchanging mobile phones (two phone

mode)

Requirements:

Connecting a second mobile phone (two

phone mode)

Requirements:

R

The mobile phones are authorised

(/ page 315).

R

At least one mobile phone is already connec‐

or

#

ted to the multimedia system via Bluetooth^®.

To use the mobile phone as an audio

source: select Audio source (/ page 354).

Multimedia system 317

Multimedia system:

% If a new mobile phone is connected and

defined as Phone 1, for example, this over‐

writes the previously connected mobile

phone in the foreground of the system.

4

5

Telephone

ª Devices

#

In the device overview, select a mobile phone

which has already been authorised and set

as Phone 1 or Phone 2.

Disconnecting a mobile phone

Multimedia system:

After interchanging the mobile phones, the

mobile phone in the foreground is replaced by

the mobile phone in the background.

4

5

Telephone

ª Devices

#

Select the i symbol in the line of the

mobile phone.

The disconnection of the mobile phone takes

place without a confirmation prompt. The

mobile phone remains authorised in the sys‐

tem.

De-authorising a mobile phone

Multimedia system:

Bluetooth^®device name of the currently

connected mobile phone

1

4

5

Telephone

ª Devices

#

Select the % symbol in the line of the

2

3

4

5

6

Connects a mobile phone as Phone 1

Connects a mobile phone as Phone 2

Connects a mobile phone as Audio source

Disconnects a mobile phone(/ page 317)

De-authorises a mobile phone(/ page 317)

mobile phone.

Answer the confirmation prompt with Yes.

The mobile phone is de-authorised and

deleted from the system.

318 Multimedia system

#

Information on Near Field Communication

(NFC)

NFC enables short-range wireless data transfer

or (re)connection of a mobile phone with the

multimedia system.

The following functions are available without

having authorised a mobile phone:

To change mobile phones: place the NFC

area of the mobile phone (see manufactur‐

er's operating instructions) on NFC logo 2.

If the mobile phone has already been author‐

ised on the multimedia system, it is now con‐

nected.

If the mobile phone is authorised on the mul‐

timedia system for the first time, it is connec‐

ted after confirming the mobile phone

instructions (see the manufacturer's operat‐

ing instructions).

R

Transferring a URL to be viewed in the multi‐

media system (see the manufacturer's oper‐

ating instructions).

R

Setting up the vehicle's Wi-Fi access data via

the system settings (/ page 277).

Further information can be found at:

https://www.mercedes-benz-mobile.com/

Further information can be found at: https://

www.mercedes-benz-mobile.com/

Setting the reception and transmission vol‐

ume

Requirements:

#

Using a mobile phone with Near Field Com‐

munication (NFC)

Requirements:

To connect a mobile phone: open stowage

compartment cover 1.

R

The mobile phone is authorised

(/ page 315).

Place the NFC area of the mobile phone (see

manufacturer's operating instructions) on

NFC logo 2 on the inside of the cover.

The mobile phone is connected to the multi‐

media system.

R

NFC is activated on the mobile phone (see

the manufacturer's operating instructions)

Multimedia system:

4

5

Telephone

Z Options

R

The mobile phone's screen is switched on

5

Telephone

and unlocked (see the manufacturer's oper‐

ating instructions)

This function ensures optimal language quality.

Multimedia system 319

#

Stopping mobile phone voice recognition

Ending a call

Select Reception volume or Transmission

volume.

Set the volume.

#

Press the 8 or ~ button on the multi‐

function steering wheel.

Select =.

Activating functions during a call

#

To show all functions, navigate down.

Further information on the recommended recep‐

tion and transmission volume: https://

www.mercedes-benz-mobile.com/

Calls

The following functions are available during a

call:

Telephone operation

Multimedia system:

R

Adjusting the call and ringtone volume

Multimedia system:

End call

Make additional call

Keyboard (show to send DTMF tones)

Switch Mute mic on O or off ª.

Private mode (an active call in hands-free

mode is transferred over to the telephone)

4

5

Telephone

ª Contacts

R

4

5

System

õ Audio

Telephone

R

Making a call

#

Select Speech volume or Ringtone volume.

Set the volume.

R

#

Select Numerical keypad.

Enter the number.

R

Starting/stopping mobile phone voice recog‐

nition

Requirements:

Select w.

The call is made.

Conducting calls with several participants

Requirements:

Accepting a call

R

The mobile phone is connected to the multi‐

media system (/ page 315).

R

There is an active call (/ page 319).

Another call is being made.

#

Select Accept.

R

Rejecting a call

Starting mobile phone voice recognition

Switching between calls

#

Select Reject.

#

Press and hold the ó button on the multi‐

Select call #.

The selected call is active. The other call is

on hold.

function steering wheel for more than one

second.

Noting an incoming call in "In-Car Office"

#

If "In-Car Office" is available: select

You can use mobile phone voice recognition.

Reminder (/ page 325).

320 Multimedia system

Activating or ending a call on hold

If only one mobile phone is connected with

the multimedia system, the previous call will

be put on hold.

If during a call you accept a call with the

other mobile phone when in two phone mode

then the existing call is ended.

From the contacts menu, you can perform the

following actions:

#

Select Continue call or End call.

R

Telephone operation:

Conducting a conference call

-

Calling a contact (/ page 322)

#

Select Create conference call in the tele‐

phone menu.

-

Calling a new number (/ page 319)

R

Navigation (/ page 292)

The new participant is included in the confer‐

ence call.

#

Select Reject.

R

Compose messages (/ page 323)

% This function and behaviour depends on your

mobile phone network provider and the

mobile phone (see the manufacturer's oper‐

ating instructions).

Ending an active call

If a mobile phone is connected to the multimedia

system (/ page 315) and automatic calling up

(/ page 320) is activated, the mobile phone's

contacts are displayed in the address book.

#

Select =.

% On some mobile phones, the call on hold is

activated as soon as the active call is ended.

Contacts

Downloading mobile phone contacts

Multimedia system:

Accepting/rejecting a waiting call

Requirements:

Information about the contacts menu

The contacts menu contains all contacts from

existing data sources, e.g. mobile phone or

memory card. You can store up to 6,000 con‐

tacts.

Depending on the data source, you have the fol‐

lowing number of contacts:

4

5

Telephone

Z Options

Contacts

R

There is an active call (/ page 319).

Automatically

If you receive a call while already in a call, a

message is displayed. An acoustic signal also

sounds.

#

Activate Synchronise contacts automatically

O.

#

Select Accept.

The incoming call is active.

Manually

R

Permanently saved contacts: 3,000 entries

Contacts loaded from the mobile phone:

3,000 entries

#

Deactivate ª Synchronise contacts auto-

matically.

R

Multimedia system 321

#

Editing the format of a contact's name

Multimedia system:

Select Synchronise contacts.

Source

Requirements:

Calling up contacts

Multimedia system:

Telephone

Z Options

Contacts

ñ Bluetooth^®con‐ Bluetooth^®is activa‐

nection

4

5

ted in the multimedia

system and on the

respective device

(see the manufactur‐

er's operating instruc‐

tions).

Name format

4

5

Telephone

ª Contacts

The following options are available:

Depending on the character set, the following

options can be used to search for contacts:

R

Surname, first name

R

Surname First name

R

searching by initials

searching by name

R

First name Surname

R

ó Mobile phone

The mobile phone is

connected to the mul‐

timedia system.

R

searching by phone number

#

Select an option.

#

Enter characters into the search field.

Overview of importing contacts

Contacts from various sources

A selection of possible contacts appears.

Entering more characters into the search

field narrows down the number of possible

selections.

If the sending of vCards via Bluetooth^®is

supported, vCards can be received on

mobile phones or netbooks, for example.

%

Source

Requirements:

ò Memory card

The SD memory card

is inserted.

#

Select the contact.

Importing contacts into the contacts menu

Multimedia system:

A contact can contain the following details:

R

ò USB device

The USB device is

inserted in the USB

port.

4

5

phone numbers

navigation addresses

geo-coordinates

Telephone

Select Import.

Select an option.

Z Options

Contacts

R

#

R

Internet address

322 Multimedia system

Saving a mobile phone contact

Multimedia system:

Call list

Depending on the stored data, the following

options are available:

Call list overview

4

5

Telephone

ª Contacts

R

Call

Depending on whether your mobile phone sup‐

ports the PBAP Bluetooth^®profile or not, this

can have different effects on the presentation

and functions of the call list.

If the PBAP Bluetooth^®profile is supported, the

effects are as follows:

#

R

Select the mobile phone contact ó.

Select p.

Send text message

R

Show website (if an Internet address has

been stored)

Select Save in vehicle.

The contact saved in the multimedia system

is identified by the f symbol.

R

Navigate (if an address has been stored)

R

Save as global favourite

R

The call lists from the mobile phone are dis‐

played in the multimedia system.

Calling a contact

Multimedia system:

R

Send DTMF tones (for a number with DTMF

tones)

R

When connecting the mobile phone, you may

4

5

Telephone

ª Contacts

#

Select an option.

have to confirm the connection for the PBAP

#

Bluetooth^®profile.

Enter characters into the search field.

Select the contact.

Select the telephone number.

The number is dialled.

Deleting a contact

Multimedia system:

If the PBAP Bluetooth^®profile is not supported,

the effects are as follows:

4

5

Telephone

ª Contacts

You can delete contacts stored in the vehicle.

R

The multimedia system generates its own call

lists.

Selecting further options in the contacts

menu

Multimedia system:

#

Search for the contact.

R

The call list is not synchronised with the call

lists in the mobile phone.

#

Select the contact.

#

Select p.

4

5

Telephone

ª Contacts

#

Select Delete contact.

#

Select a contact.

Select p.

#

Select Yes.

Multimedia system 323

i Text message

Making a call from the call list

Multimedia system:

Reading text messages

Multimedia system:

Depending on the mobile phone, the multimedia

system only displays new incoming text mes‐

sages or the 100 newest text messages.

4

5

4

5

Telephone

ø Call list

Telephone

The ú symbol is displayed when the mobile

phone's message memory is full.

#

Select a number.

The call is made.

Reading a text message

#

Select a text message.

The message text is displayed.

Configuring the displayed text messages

Multimedia system:

Text messages

Using the read-aloud function

4

5

Telephone

Z Options

Message display

Overview of text message functions

#

Select a text message.

5

Text message

If the connected mobile phone supports the

MAP Bluetooth^®profile, the text message func‐

tions can be used on the multimedia system.

#

Select Read aloud.

The text message is read aloud.

#

Select p.

A menu with the following options is shown:

Composing and sending a text message

Multimedia system:

You can obtain further information about set‐

tings and supported functions of Bluetooth^®-

capable mobile phones at a Mercedes-Benz

service centre or at: https://www.mercedes-

benz-mobile.com/

Some mobile phones require further settings

after being connected to the multimedia system

(see manufacturer's operating instructions).

R

All messages

New and unread messages

New messages

Off (The text messages are not displayed

automatically.)

R

4

5

Telephone

i Text message

R

#

Select Write new text message.

R

Adding a recipient

#

Select an option.

Select Press to add recipient.

% The setting may not be active until the

#

Select the contact.

New messages are identified by the i sym‐

bol in the media display and an audible signal.

mobile phone is reconnected.

Dictating text

#

Select Press to dictate.

324 Multimedia system

#

R

Deleting text messages

Multimedia system:

To start the dictation function: press on

the central control element.

The app for the dictation function is loaded.

If there was no prior Internet connection, a

connection is now established.

Say the message.

The dictation ends automatically after you

have finished speaking.

After the voice message has been processed,

it is shown as text.

expanding the choice of words

deleting the selection

recording a new dictation

4

5

Telephone

Select p.

i Text message

#

To leave the menu: select Done.

#

To delete a text message: select Delete.

Outbox

Sending text messages

#

Select Send text message.

or

Replying to a text message

Multimedia system:

#

Select Drafts.

4

5

Telephone

i Text message

In-Car Office

#

To replace a message: select Replace mes-

sage.

The text that has been dictated and shown

on the display is reset and can be dictated

again.

#

Open the text message.

Select p.

"In Car Office" functions

Using "In Car Office", you can connect your

online services with the multimedia system.

Select Reply.

The following functions are available:

Calling a text message sender

Multimedia system:

Editing text

#

R

Display of upcoming meetings in the calen‐

dar

Select the word.

To call up the correction menu: press on

the central control element.

The following options are available:

4

5

Telephone

i Text message

#

R

Selection of a meeting as a destination in the

navigation

#

Open the text message.

Select p.

R

Display of upcoming telephone conferences

Select Call sender.

R

Selection of telephone conferences for auto‐

matic dialling

adjusting the capitalisation of words (if

supported by the character set)

Multimedia system 325

R

Switching automatic start of "In Car Office"

R

Display of participants in a telephone confer‐

ence

Display and selection of calls to be made

Set up call/Connect now

on/off

#

Select a function.

Multimedia system:

Marking an entry in the to-do list as comple‐

4

5

System

In Car Office options

% Please note that certain functions are only

ted

#

Switch Start In Car Office automatically on

O or off ª.

available when the vehicle is stationary.

Multimedia system

4

In Car Office

% If the ! symbol appears in the status

line, the "In Car Office" service is available in

the vehicle.

If the automatic start of "In Car Office" is

switched on, displays with options regarding

upcoming appointments automatically

appear in the media display.

If the automatic start of "In Car Office“ is

switched off, you can call up the application

via the main menu.

#

Select an entry in the to-do list O.

The following functions are available:

Calling up "In Car Office"

Requirements:

R

Mark the selected entry as concluded or

still open

R

A mobile phone is connected to the multime‐

dia system.

You have a user account on the Mercedes

me portal (https://me.mercedes-benz-com).

The "In Car Office" service is activated in the

Mercedes me portal.

You have an account with an online service,

for example Office 365.

R

Call up the selected entry w

To start automatic processing of the to-

do list: Start to-do items

R

Selecting "In Car Office" functions

Multimedia system

Noting an incoming call

4

R

In Car Office

When you receive an incoming call a prompt

appears asking whether the call should be

accepted, rejected or noted.

#

Select an appointment.

R

Depending on the appointment and the

stored information, the following functions

are available:

#

Select Reminder.

The call is rejected and automatically added

to the "In Car Office" to-do list.

#

Select In Car Office.

R

Start route guidance/Cancel route guid.

R

Display participants

326 Multimedia system

Mercedes-Benz link

% The Mercedes-Benz Link control box uses

Multimedia system:

the Android operating system.

4

5

Connect

Mercedes-Benz Link

Overview of Mercedes-Benz Link

% The service provider is responsible for these

apps and the services and content connec‐

ted to it.

#

Select MB Link.

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

The mobile phone functions and apps are

available and shown on the media display.

Connecting Mercedes-Benz Link with the

multimedia system

You can find more information in the Mercedes-

Benz Link control box operating instructions.

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

#

Connect the Mercedes-Benz Link control box

Ending Mercedes-Benz Link

Multimedia system:

with the ç USB port of the multimedia

connection unit using a suitable connecting

cable.

4

5

Connect

Mercedes-Benz Link

#

% A suitable connecting cable is available sep‐

Only operate this equipment when the

traffic situation permits.

#

Select Disconnect.

The connection is ended.

arately at a Mercedes-Benz Service Centre.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

The mobile phone continues to be supplied

with electricity.

Using Mercedes-Benz Link

Requirements:

or

#

R

The Mercedes-Benz Link control box is con‐

nected with the multimedia system using the

Disconnect the connecting cable between

the Mercedes-Benz Link control box and the

multimedia system.

ç USB port.

Using Mercedes-Benz Link, various functions

and selected mobile phone apps can be transfer‐

red to the media display.

The Mercedes-Benz Link control box supplemen‐

tary equipment is required for this. You can

obtain this at a Mercedes-Benz Service Centre.

% Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle

is stationary.

Multimedia system 327

Apple CarPlay^®

Siri^®voice control system. You can activate the

voice control system by pressing and holding the

ó button on the multifunction steering wheel.

When using Apple CarPlay^®with voice control,

the multimedia system can still be operated via

LINGUATRONIC (/ page 249).

Only one route guidance can be active at a time.

If route guidance is active on the multimedia sys‐

tem, it is closed when route guidance is started

on the mobile phone.

Overview of Apple CarPlay^®

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

Connecting an iPhone^®via Apple CarPlay^®

Requirements:

Apple^®operating system version iOS 8.3 or

Only one mobile phone at a time can be connec‐

ted via Apple CarPlay^®to the multimedia sys‐

tem.

The availability of Apple CarPlay^®may vary

according to the country.

The service provider is responsible for this appli‐

cation and the services and content connected

to it.

Apple CarPlay^®is a registered trademark of

Apple Inc.

R

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

above is installed on the iPhone^®.

R

An Internet connection is required for the full

range of functions for Apple CarPlay^®.

The iPhone^®is connected to the multimedia

system via the USB port ç using a suita‐

ble cable (/ page 348).

R

#

Only operate this equipment when the

traffic situation permits.

#

If you cannot be sure of this, stop the

Multimedia system:

4

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

5

Connect

Apple CarPlay

Information on Apple CarPlay^®

Setting automatic or manual start

A message appears when connected for the first

time.

While using Apple CarPlay^®various functions of

the multimedia system, e.g. telephony or the

media sources Bluetooth^®audio and iPod^®, are

unavailable.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

#

Automatic start: select Automatically.

Start automatically is activated O.

iPhone^®functions can be used via the multime‐

dia system using Apple CarPlay^®. They are oper‐

ated using the central control element or the

328 Multimedia system

Calling up Apple CarPlay^®sound settings

Multimedia system:

Apple CarPlay^®will now start immediately

after the iPhone^®is connected to the multi‐

media system using a USB cable.

Android Auto

Android Auto overview

4

5

Connect

Apple CarPlay

Sound

#

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

Manual start: select Manually.

Select the iPhone^®in the device list.

#

Select the sound menu (/ page 368).

#

Ending Apple CarPlay^®

Multimedia system:

Accepting/rejecting the data protection reg‐

ulations

A message with the data protection regulations

appears.

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

4

5

Connect

Apple CarPlay

#

Select Disconnect.

The connection is ended.

The mobile phone continues to be supplied

with electricity.

#

Select Accept & Start.

or

#

Only operate this equipment when the

traffic situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

Select Decline & End.

or

#

Exiting Apple CarPlay^®

#

Disconnect the connecting cable between

the mobile phone and multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

Press the ò button on the multifunction

steering wheel, for example.

If Apple CarPlay^®was not displayed in the

foreground before disconnecting, the appli‐

cation starts in the background when recon‐

nected. You can call up Apple CarPlay^®in

the main menu.

%

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Mobile phone functions can be used with

Android Auto using the Android operating sys‐

tem on the multimedia system. It is operated

Multimedia system 329

Connecting a mobile phone via Android Auto

Requirements:

using the central control element or voice con‐

trol system. You can activate the voice control

system by pressing and holding the ó button

on the multifunction steering wheel.

When using Android Auto with voice control, the

multimedia system can still be operated using

LINGUATRONIC (/ page 249).

Only one mobile phone at a time can be connec‐

ted via Android Auto with the multimedia sys‐

tem.

The availability of Android Auto and Android Auto

apps may vary according to the country.

Multimedia system:

4

5

Connect

Android Auto

R

The first activation of Android Auto on the

#

Select the mobile phone from the device list.

multimedia system must be carried out when

the vehicle is stationary for safety reasons.

Accepting/rejecting the data protection reg‐

ulations

A message with the data protection regulations

appears.

R

The mobile phone supports Android Auto

from Android 5.0.

R

The Android Auto app is installed on the

mobile phone.

#

Select Accept & Start.

or

R

In order to use the telephone functions, the

#

Select Decline & End.

mobile phone must be connected to the mul‐

timedia system via Bluetooth^®(/ page 315).

Activating automatic start

The service provider is responsible for this appli‐

cation and the services and content connected

to it.

If there was no prior Internet connection, this

is established with the use of the mobile

phone with Android Auto.

#

Select Start automatically O.

Starting manually

Information on Android Auto

#

R

The mobile phone is connected to the multi‐

media system via the USB port ç using a

suitable cable (/ page 348).

An Internet connection is required for the full

range of functions for Android Auto.

Select the mobile phone from the device list.

While using Android Auto, various functions of

the multimedia system, for example the media

source Bluetooth^®audio, are not available.

Only one route guidance can be active at a time.

If route guidance is active on the multimedia sys‐

tem, it is closed when route guidance is started

on the mobile phone.

Exiting Android Auto

#

Press the ò button on the multifunction

steering wheel, for example.

R

330 Multimedia system

Transferred vehicle data with Android Auto

and Apple CarPlay^®

R

% If Android Auto was not displayed in the fore‐

ground before disconnecting, the application

starts in the background when reconnected.

You can call up Android Auto in the main

menu.

Distinction between parked, standstill, rolling

and driving

Day/night mode of the instrument cluster

Overview of transferred vehicle data

When using Android Auto or Apple CarPlay^®, cer‐

tain vehicle data is transferred to the mobile

phone. This enables you to get the best out of

selected mobile phone services. Vehicle data is

not directly accessible.

The transfer of this data is used to alter how

content is displayed to correspond to the driving

situation.

Calling up the Android Auto sound settings

Multimedia system:

The following position data is transmitted:

R

4

5

Connect

Android Auto

Sound

Coordinates

Speed

Compass direction

Acceleration direction

The following system information is transmitted:

#

Select the tone menu (/ page 368).

R

Software release of the multimedia system

Ending Android Auto

Multimedia system:

R

System ID (anonymised)

R

4

5

Connect

Android Auto

The transfer of this data is used to optimise

communication between the vehicle and the

mobile phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identifier is randomly

generated.

This has no connection to the vehicle identifica‐

tion number (VIN) and is deleted when the multi‐

media system is reset (/ page 284).

This data is only transferred while the navigation

system is active in order to improve it (e.g. so it

can continue functioning when in a tunnel).

#

Select Disconnect.

The connection is ended.

The mobile phone continues to be supplied

with electricity.

Mercedes me calls

or

Making a call via the overhead control panel

Requirements:

#

Disconnect the connecting cable between

the mobile phone and multimedia system.

Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle is

stationary.

R

You have access to a GSM network.

The contract partner's GSM network cover‐

age is available in the respective region.

The following driving status data is transmitted:

R

Transmission position engaged

Multimedia system 331

Making an emergency call

R

The ignition is switched on so that vehicle

data can be transferred automatically.

#

To open the cover of SOS button 2, press it

briefly.

% Mercedes me calls are not possible in every

country. Find out at a Mercedes-Benz

service centre if these functions are availa‐

ble in your country.

#

Press and hold SOS button 3 for at least

one second.

If a Mercedes me call is active, an emergency

call can still be triggered. This has priority over

all other active calls.

More information on Mercedes me connect and

further services can be found at: https://

www.mercedes.me

Information about the Mercedes me call

using the me button

A call to the Mercedes-Benz Customer Centre

has been initiated via the me button in the over‐

head control panel or the multimedia system.

Using the voice control system, you can select

one of the following services:

1

2

3

me button for service or information calls

SOS button cover

SOS button

Making a Mercedes me call

#

R

Accident and breakdown management

(/ page 335)

Press button 1.

R

Mercedes-Benz Customer Centre for general

information about the vehicle

332 Multimedia system

You can find information on the following topics:

After confirmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

Then, you can select a service and be con‐

nected to a specialist at the Mercedes-Benz

Customer Centre.

In the event an accident or breakdown is detec‐

ted, the emergency guide shows safety notes in

the multimedia system display.

After quitting the emergency guide display on

the multimedia system, a prompt appears asking

whether you wish to get support from the

Mercedes-Benz Customer Centre.

R

Activation of Mercedes me connect

R

Operating the vehicle

R

Nearest Mercedes-Benz service centre

R

Other products and services from Mercedes-

Benz

Further information about Mercedes me con‐

nect, the provided service scope and operation:

https://moba.i.daimler.com/markets/ece-row/

baix/cars/connectme/en_GB/#emotions/

Startseite.html

#

Select Call.

Data is transferred during the connection to the

Mercedes-Benz Customer Centre (/ page 333).

R

After your agreement, or if the Mercedes

me connect service "Accident and Break‐

down Management" is active, the vehicle

data is transferred automatically

(/ page 335).

Calling the Mercedes-Benz Customer Centre

using the multimedia system

Requirements:

Calling the Mercedes-Benz Customer Centre

after automatic accident or breakdown

detection

R

You have access to a GSM network.

R

A Mercedes-Benz Customer Centre

employee takes your call and organises

the breakdown and accident assistance.

R

The contract partner's GSM network cover‐

age is available in the respective region.

Requirements:

R

The vehicle has detected an accident or

breakdown situation.

The vehicle is stationary.

The hazard warning lights are switched on.

R

The ignition is switched on so that vehicle

data can be transferred automatically.

You may be charged for these services.

% Depending on the severity of the accident,

an automatic emergency call can be initi‐

ated. This has priority over all other active

calls.

R

Multimedia system:

R

4

5

Telephone

ª Contacts

% This function is not available in all countries.

In limited situations the vehicle can detect acci‐

dent or breakdown situations.

#

Call Mercedes me connect.

The call is made.

Multimedia system 333

R

% In addition, if the Mercedes me connect

service "Telediagnostics" is active, a similar

prompt can appear after a delay in the event

Regardless of whether you have consented to

the maintenance management service, the multi‐

media system reminds you after a certain

A service call is active using the multimedia

system (/ page 332) or the overhead con‐

trol panel (/ page 330).

of a breakdown. If you are already in contact amount of time that a service is due. A prompt

If the Accident and Breakdown Management

service is not activated on Mercedes me, the Do

you want to transmit vehicle data and the vehi-

cle's position to the Mercedes-Benz Customer

Centre in order to improve the processing of

your request? message appears.

with the Mercedes-Benz Customer Centre or

have already received support, this prompt

can be ignored or declined.

appears asking if you would like to make an

appointment.

#

To arrange a service appointment: select

% If you answer the prompt for support from

the Mercedes-Benz Customer Centre with

Later, the message will be hidden and

appear again later.

Call.

After your agreement the vehicle data is sent

and a Mercedes-Benz Customer Centre

employee deals with your appointment. The

information is then sent to your desired

service outlet.

#

Select Yes.

The relevant vehicle data is sent automati‐

cally.

The prompt triggered by the Mercedes me

connect service "Telediagnostics", can either

be confirmed or declined. After being

declined, this will not be shown again.

More information on Mercedes me: https://

www.mercedes.me

This will contact you to confirm the appoint‐

ment and if necessary consult about the

details.

Arranging a service appointment via a

Mercedes me call

Transferred data during a Mercedes me call

If you initiate a service call using Mercedes me,

data is transferred to enable targeted advice and

an efficient service.

The following requirements must be fulfilled for

the transfer of the data:

%

If you select Call later after the service mes‐

sage appears, the message is hidden and

reappears at a later time.

If you have activated the maintenance manage‐

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Centre. You will then receive individual recom‐

mendations regarding the maintenance of your

vehicle.

Giving consent to data transfer during a

Mercedes me call

Requirements:

R

The ignition is switched on.

334 Multimedia system

R

Data transfer if Mercedes me connect serv‐

ices are not activated

R

The required data transfer technology is sup‐

ported by the mobile phone network pro‐

vider.

The quality of the mobile connection is suffi‐

cient.

Current vehicle location

If Accident and Breakdown Management is

called via the voice control system and no

service has been activated, but the data protec‐

tion query has been confirmed, the following

data can also be called up from the vehicle by

the Mercedes-Benz Customer Centre:

If no Mercedes me connect services are activa‐

ted and the data protection prompt has been

confirmed the following data is transmitted:

R

Vehicle identification number

Multi-stage transfer depends on the following

factors:

R

Time of the call

R

Current vehicle location

R

Reason for the initiation of the call

R

The available mobile phone transmission

Confirmation of the data protection prompt

Country indicator of the vehicle

Set language for the multimedia system

Telephone number of the communication

platform installed in the vehicle

If the data protection prompt has been rejected,

the following data is transmitted to enable targe‐

ted advice and an efficient service:

technology.

R

The activated Mercedes me connect serv‐

ices.

The service selected in the voice control sys‐

tem.

R

Reason for the initiation of the call

R

Rejection of the data protection prompt

R

Country indicator of the vehicle

If a call is made for a service appointment via

the service reminder, the following data is also

transmitted:

R

% A prompt for consent to the data transmis‐

sion only occurs if the corresponding

Mercedes me connect service is not activa‐

ted.

Set language for the multimedia system

R

Telephone number of the communication

platform installed in the vehicle

R

Current mileage and maintenance data

Data transfer if Mercedes me connect serv‐

ices are activated

Only if the respective service is activated will

additional incident-specific data be transmitted

If a call is made after automatic accident or

breakdown detection using the multimedia sys‐

tem, the following data is also transmitted:

R

Current mileage and maintenance data

Multimedia system 335

the national emergency services using the

standard national emergency service telephone

numbers. In emergencies, you can also use the

Mercedes-Benz emergency call system

(/ page 336).

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me Portal: https://

me.secure.mercedes-benz.com

Further information about Mercedes me con‐

nect, the provided service scope and operation:

https://moba.i.daimler.com/markets/ece-row/

baix/cars/connectme/en_GB/#emotions/

Startseite.html

in the second stage to enable an optimal

service.

An overview of the data transmitted can be

found in the respective terms of use for

Mercedes me connect services. These can be

obtained in the Mercedes me Portal: https://

me.secure.mercedes-benz.com

% The recorded message is not available in

every country.

Mercedes me connect

Information on Mercedes me connect

Mercedes me connect provides the following

services:

Data processing

R

Accident and breakdown management (me

button)

The data transmitted within the scope of the call

is deleted from the processing system after the

call is finished, in so far as this data is not being

used for other activated Mercedes me connect

services.

The incident-specific data is processed and

stored in the Mercedes-Benz Customer Centre

and, if required to process the incident, forwar‐

ded to the service partner authorised by the

Mercedes-Benz Customer Centre. Please take

note of the data protection information on the

Mercedes me Internet page https://

R

Mercedes-Benz emergency call system (auto‐

matic emergency call and SOS button)

The Mercedes-Benz Customer Centre and the

Mercedes-Benz emergency call centre are availa‐

ble for you around the clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 330).

You can also call the Mercedes-Benz Customer

Centre using the multimedia system

(/ page 332).

Information on Mercedes me connect Acci‐

dent and Breakdown Management

The Accident and Breakdown Management can

include the following functions:

R

Supplement to the Mercedes-Benz emer‐

gency call system (/ page 336)

www.mercedes.me or in the recorded message

immediately after calling the Mercedes-Benz

Customer Centre.

If necessary, the contact person at the

Mercedes-Benz emergency call centre for‐

wards the call to Mercedes me connect Acci‐

dent and Breakdown Management. Forward‐

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, first call

336 Multimedia system

Mercedes-Benz emergency call system

ing the call is however not possible in all

countries.

Breakdown assistance by a technician on

location and/or the towing away of the vehi‐

cle to the nearest Mercedes-Benz service

centre

The emergency call can be made automatically

(/ page 336) or manually (/ page 337). Only

make emergency calls if you or others are in

need of rescue. Do not make an emergency call

in the event of a breakdown or a similar situa‐

tion.

Information on the Mercedes-Benz emer‐

gency call system

R

The Mercedes-Benz emergency call system only

functions in areas where mobile phone coverage

is available from the mobile phone network pro‐

viders. Insufficient network coverage from the

mobile phone network providers may result in an

emergency call not being transmitted.

The Mercedes-Benz emergency call system is

available for at least ten years starting from the

manufacturing date.

Displays in the media display

SOS READY: eCall available

SOS NOT READY: the ignition is not on or eCall

is not available.

You may be charged for these services.

More information about Mercedes me connect

services can be obtained in the Mercedes me

Portal: https://me.secure.mercedes-benz.com

During an active emergency call, G appears

in the display.

Data transferred during Mercedes me con‐

nect call services

The ignition must be switched on before an auto‐

matic emergency call can be made.

You can find more information on the regional

availability of eCall at: https://www.mercedes-

benz-mobile.com/extra/ecall/

% If there is a malfunction in the emergency

call system (e.g. a fault with the speaker,

microphone, airbag, SOS button), a corre‐

sponding message appears in the multifunc‐

tion display of the instrument cluster.

The data transferred during a Mercedes me con‐

nect call depends on:

% The Mercedes-Benz emergency call system

R

The reason for initiation of the call

The service that is selected in the voice con‐

trol system

is activated at the factory.

R

Overview of the Mercedes-Benz emergency

call system

R

The activated Mercedes me connect services

The Mercedes-Benz emergency call system can

help to decisively reduce the time between an

accident and the arrival of emergency services

at the site of the accident. It helps locate an

accident site in places that are difficult to

access.

Which data is transferred for the services can be

taken from the currently valid terms of use.

These can be obtained in the Mercedes me por‐

tal: https://me.secure.mercedes-benz.com

Triggering an automatic emergency call

Requirements:

R

The ignition is switched on.

Multimedia system 337

Triggering a manual emergency call

R

The starter battery is sufficiently charged.

It is not possible to immediately end an auto‐

matic emergency call.

If the Mercedes-Benz emergency call system

cannot connect to the Mercedes-Benz emer‐

gency call centre, the emergency call is automat‐

ically sent to the public emergency services call

centre.

If no connection can be made to the public

emergency services, a corresponding message

appears in the display.

#

Press and hold the SOS button in the over‐

head control panel for at least one second.

If restraint systems such as airbags or seat belt

tensioners have been activated after an acci‐

dent, the Mercedes-Benz emergency call system

may automatically initiate an emergency call.

The emergency call has been made:

R

A voice connection is made to the Mercedes-

Benz emergency call centre.

The emergency call has been made:

R

A voice connection is made to the Mercedes-

Benz emergency call centre.

A message with accident data is transmitted

to the Mercedes-Benz emergency call centre.

The Mercedes-Benz emergency call centre

can transmit the vehicle position data to one

of the public emergency services call cen‐

tres.

In certain situations data is also transmitted

in the voice channel to the Mercedes-Benz

emergency call centre.

A message with accident data is transmitted

to the Mercedes-Benz emergency call centre.

R

The Mercedes-Benz emergency call centre

can transmit the vehicle position data to one

of the public emergency services call cen‐

tres.

#

Dial the emergency call number 112 on your

mobile phone.

If an emergency call has been initiated:

R

Remain in the vehicle if the road and traffic

R

Remain in the vehicle if the road and traffic

conditions permit you to do so until a voice

connection is established with the emer‐

gency call centre operator.

conditions permit you to do so until a voice

connection is established with the emer‐

gency call centre operator.

R

Based on the call, the operator decides

R

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

This allows measures for rescue, recovery or

towing to a Mercedes-Benz Service Centre to

be initiated quickly.

whether it is necessary to call rescue teams

and/or the police to the accident site.

R

In certain situations data is also transmitted

R

If no vehicle occupant answers, an ambu‐

in the voice channel to the Mercedes-Benz

emergency call centre.

The SOS button in the overhead control panel

flashes until the emergency call is finished.

lance is sent to the vehicle immediately.

338 Multimedia system

R

This allows measures for rescue, recovery or

towing to a Mercedes-Benz Service Centre to

be initiated quickly.

GPS position data on the route (a few hun‐

dred metres before the incident)

Direction of travel

Vehicle identification number

Vehicle drive type

Number of people determined to be in the

vehicle

Whether Mercedes me connect is available

or not

Whether the emergency call was initiated

manually or automatically

Time of the accident

Language setting on the multimedia system

% For Russia: various functions, e.g. receiving

traffic information, cannot be used for up to

two hours after sending an emergency call.

R

Function of the emergency call system self-

diagnosis (Russia)

If the Mercedes-Benz emergency call system

cannot connect to the Mercedes-Benz emer‐

gency call centre, the emergency call is automat‐

ically sent to the public emergency services call

centre.

If no connection can be made to the public

emergency services, a corresponding message

appears in the media display.

Your car verifies the operability of the emer‐

gency call system each time the ignition is ON.

In case of system failure, you will be informed

with text message on the instrument cluster and

with red indicator SOS NOT READY on the dis‐

play.

Please, make sure, that during 30 seconds after

switching ignition ON the red indicator SOS

NOT READY in the upper right corner of display

is switched OFF, this means the emergency call

system passed diagnostics successfully.

R

#

Dial the emergency call number 112 on your

mobile phone.

R

Ending an unintentional emergency call

For accident clarification purposes, the following

measures can be taken up to an hour after the

emergency call has been initiated:

#

Select ~ on the multifunction steering

wheel.

Starting/ending ERA-GLONASS test mode

(Russia)

Requirements:

Data transfer of the Mercedes-Benz emer‐

gency call system

R

The current vehicle position can be deter‐

mined.

A voice connection to the vehicle occupants

can be established

R

The starter battery is sufficiently charged.

In the event of an automatic or manual emer‐

gency call the following data is transmitted, for

example:

R

The ignition is switched on.

R

The vehicle has been stationary for at least

one minute.

R

Vehicle's GPS position data

Multimedia system -> Telephone for Your Mercedes C Class 4 Door Fourth Generation (2014-2021)

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