2025-2026 Mercedes CLA 4 Door General notes -> Problems with your vehicle User Manual
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General notes -> Problems with your vehicle for Your Mercedes CLA 4 Door Third Generation (2025-2026)

Observe the following information in particular
when driving your vehicle:
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the safety notes in this Operator's Manual,
vehicle-specic supplements and further sup-
plementary documents
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technical data for the vehicle
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trac laws and regulations of the country you
are currently driving in
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laws pertaining to motor vehicles and safety
standards of the country you are currently
driving in
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radio regulatory requirements of the country
you are currently driving in
Notes for persons with electronic medical aids
Mercedes-Benz AG cannot, despite carefully
developing vehicle systems, completely rule out
the interaction of vehicle systems with electronic
medical aids such as cardiac pacemakers.
In addition, there are components installed in the
vehicle that, regardless of the operating status of
the vehicle, can generate magnetic elds on a par
with permanent magnets. These elds can be
found, for example, in the area around the multi-
media and sound system or also in the area of the
seats, depending on the vehicle equipment.
For this reason, the following can occur in isolated
cases, depending on the aids used:
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Medical aids malfunctioning
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Adverse health eects
Observe the notes and warnings of the manufac-
turer of the medical aids; if in doubt, contact the
device manufacturer and/or your doctor. If there
is continuing uncertainty concerning the possibil-
ity of medical aids malfunctioning, Mercedes-
Benz AG recommends using only few electrical
vehicle systems and/or maintaining a distance
from the components.
Only have repairs and maintenance work in the
area of the following components carried out at a
qualied specialist workshop:
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Vehicle components carrying live voltage
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Transmission antenna
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Multimedia system and sound system
If you have any queries or suggestions, consult a
qualied specialist workshop.
Problems with your vehicle
If you should experience a problem with your vehi-
cle, particularly one that you believe may aect its
safe operation, we urge you to contact an author-
ized Mercedes-Benz Center immediately to have
the problem diagnosed and rectied. If the prob-
lem is not resolved to your satisfaction, please
discuss the problem again with an authorized
Mercedes-Benz Center or, if necessary, contact
us at one of the following addresses:
In the USA:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes-Benz Drive
Sandy Springs, GA 30328
In Canada:
Mercedes-Benz Canada, Inc.
Customer Relations Department
98 Vanderhoof Avenue
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General notes
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is published as required of man-
ufacturers under Title 49, Code of U.S. Federal
Regulations, Part 575 pursuant to the “National
Trac and Motor Vehicle Safety Act of 1966”.
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Trac Safety Administration (NHTSA) in
addition to notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236 (TTY:
1-800-424-9153) ; go to .safe-
rcar.gov; or write to: Administrator, NHTSA, 400
Seventh Street, SW., Washington, DC 20590,
USA.
You can also obtain other information about motor
vehicle safety from ercar.gov.
Canada only:
The following text is published as required of man-
ufacturers under subsection 18.4 (4) of the Motor
Vehicle Safety Regulations.
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform Transport
Canada in addition to notifying Mercedes-Benz
Canada Inc.
If Transport Canada received similar complaints, it
may open an investigation, and if it nds that a
safety defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
Transport Canada cannot become involved in indi-
vidual problems between you, your dealer, or
Mercedes-Benz Canada Inc.
To contact Transport Canada, you may call the
Defect Investigations and Recalls Division toll-free
in Canada at 1-800-333-0510 or 819-994-3328
in the Gatineau-Ottawa area or internationally;
may also go to the following websites for more
information:
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English: .
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French: .appels
Limited Warranty
*
NOTE Damage to the vehicle arising from
violation of these operating instructions.
Damage to the vehicle can arise from violation
of these operating instructions.
This damage is not covered either by the
Mercedes-Benz implied warranty or by the
New‑ or Used-Vehicle Warranty.
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Follow the instructions in these operat-
ing instructions on proper operation of
your vehicle as well as on possible vehi-
cle damage.
QR code for rescue card
QR codes are attached in the fuel ller ap and on
the opposite side on the B-pillar. In the event of
General notes
29

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