Get General notes Guide for Mercedes GLA SUV Second Generation (2020-2026)

Protection of the environment

ENVIRONMENTAL NOTE Environmental

damage due to operating conditions and

personal driving style

The pollutant emission of the vehicle is

directly related to the way you operate the

vehicle.

Operate your vehicle in an environmentally

responsible manner to help protect the envi-

ronment. Please observe the following recom-

mendations on operating conditions and per-

sonal driving style.

Operating conditions:

Make sure that the tyre pressure is cor-

rect.

Do not carry any unnecessary weight

(e.g. roof luggage racks once you no lon-

ger need them).

Adhere to the service intervals.

A regularly serviced vehicle will contrib-

ute to environmental protection.

Always have maintenance work carried

out at a qualied specialist workshop.

Personal driving style:

Do not depress the accelerator pedal

when starting the engine.

Do not warm up the vehicle while sta-

tionary.

Drive carefully and maintain a suitable

distance from the vehicle in front.

Avoid frequent, sudden acceleration and

braking.

Change gear in good time and use each

gear only up to Ô of its maximum

engine speed.

Switch o the vehicle in stationary traf-

c, e.g. by using the ECO start/stop

function.

Drive in a fuel-ecient manner. Observe

the ECO display for an economical driv-

ing style.

Plug-in hybrid

ENVIRONMENTAL NOTE Environmental

pollution caused by irresponsible disposal

of the high-voltage battery

A high-voltage battery contains materials

which are harmful to the environment.

Dispose of faulty high-voltage batteries

at a qualied specialist workshop.

Take-back of end-of-life vehicles

EU countries only:

Mercedes-Benz will take back your end-of-life

vehicle for environment-friendly disposal in

accordance with the European Union (EU) End-Of-

Life Vehicles Directive.

A network of vehicle take-back points and dis-

mantlers has been established for you to return

your vehicle. You can leave it at any of these

points free of charge. This makes an important

contribution to closing the recycling circle and

conserving resources.

General notes

F247 0074 02

For further information about the recycling and

disposal of end-of-life vehicles, and the take-back

conditions, please visit the national Mercedes-

Benz website for your country.

Mercedes-Benz GenuineParts

ENVIRONMENTAL NOTE Environmental

damage caused by not using recycled

reconditioned components

Mercedes‑Benz AG oers recycled recondi-

tioned components and parts with the same

quality as new parts. The same entitlement

from the implied warranty is valid as for new

parts.

Recycled reconditioned components and

parts from Mercedes‑Benz AG.

NOTE Impairment of the operating e-

ciency of the restraint systems from

installing accessory parts or from repairs

or welding

Airbags and seat belt tensioners, as well as

control units and sensors for the restraint sys-

tems, may be installed in the following areas

of your vehicle:

doors

door pillars

Sill

Seats

Cockpit

Instrument display

Centre console

lateral roof frame

Do not install accessory parts such as

audio systems in these areas.

Do not carry out repairs or welding.

Have accessories retrotted at a quali-

ed specialist workshop.

You could jeopardise the operating safety of your

vehicle if you use parts, tyres and wheels as well

as accessories relevant to safety that have not

been approved by Mercedes-Benz. Safety-critical

systems (e.g. the brake system) may malfunction.

Use only Mercedes-Benz GenuineParts or parts of

equal quality. Use only tyres, wheels and acces-

sory parts that have been specically approved

for your vehicle model.

Mercedes-Benz tests original parts and conver-

sion parts and accessory parts that have been

specically approved for your vehicle model for

their reliability, safety and suitability. Despite

ongoing market research, Mercedes-Benz is

unable to assess other parts. Mercedes-Benz

therefore accepts no responsibility for the use of

such parts in Mercedes-Benz vehicles, even if

they have been ocially approved or independ-

ently approved by a testing centre.

Certain parts are ocially approved for installa-

tion or modication only if they comply with legal

requirements. All Mercedes-Benz GenuineParts

General notes

F247 0074 02

meet the approval requirements. The use of non-

approved parts may invalidate the vehicle's gen-

eral operating permit.

This will be the case in the following situations:

The vehicle type is dierent from that for

which the vehicle's general operating permit

was granted.

Other road users could be endangered.

The emissions or noise levels get worse.

Always specify the vehicle identication number

(VIN) (/ page 756) when ordering Mercedes-

Benz GenuineParts.

Touch-sensitive control elements

In addition to conventional switches and buttons,

your vehicle is equipped with touch-sensitive con-

trol elements.

These are located in the following areas of your

vehicle:

Roof and door operating unit

Climate control

Steering wheel

MBUX multimedia system

The control elements feature touch-sensitive user

interface surfaces. These surfaces are controlled

by pressing or swiping to adjust settings or trigger

functions, forexample.

In the touchscreen area, haptic acknowledgement

is relayed through the touch-sensitive surface,

forexample in the form of a pulse or a vibration, or

a change in user interface surface structure.

Haptic acknowledgement is relayed in the follow-

ing situations, forexample:

When pressing a button on the user interface

surface

When scrolling in a list or table

When reaching a new area on the user inter-

face surface, e.g. a pop-up window

When using touch-sensitive user interface surfa-

ces, observe the following points to avoid opera-

tional problems:

Do not ax stickers orsimilar objects on the

surfaces

Do not attach a smartphone‑ or other holders

to the surface of the central display.

Protect the surfaces against moisture and wet

conditions.

Keep the surfaces free of dust and dirt

(/ page 590).

In addition to a symbol, some touch-sensitive con-

trol elements also feature integrated indicator

lamps. Ensure that the symbol of the control ele-

ment is pressed during use.

Mercedes me App

Notes about the on-demand feature

You can also activate various functions (on-

demand feature) subsequently via Mercedes me

aer purchasing your vehicle.

Information is available at any Mercedes-Benz

Service Centre.

General notes

F247 0074 02

If damage should occur, immediately

inform a qualied specialist workshop.

NOTE Damage to the vehicle due to driv-

ing too fast and due to impacts to the

vehicle underbody or suspension compo-

nents

In the following situations, in particular, there

is a risk of damage to the vehicle:

the vehicle becomes grounded, e.g. on a

high kerb or an unpaved road

the vehicle is driven too fast over an obsta-

cle, e.g. a kerb, speed bump or pothole

a heavy object strikes the underbody or

suspension components

In situations such as these, damage to the

body, underbody, suspension components,

wheels or tyres may not be visible. Compo-

nents damaged in this way can unexpectedly

fail or, in the case of an accident, may no lon-

ger absorb the resulting force as intended.

If the underbody panelling is damaged, am-

mable materials such as leaves, grass or twigs

can collect between the underbody and the

underbody panelling. These materials may

ignite if they come into contact with hot parts

of the exhaust system.

Have the vehicle checked and repaired

immediately at a qualied specialist

workshop.

If driving safety is impaired while con-

tinuing your journey, pull over and stop

the vehicle immediately, while paying

attention to road and trac conditions,

and contact a qualied specialist work-

shop.

Plug-in hybrid

Hybrid vehicles have a combustion engine and at

least one electric motor. The energy supply for

operating the vehicle electrically is provided by

the high-voltage on-board electrical system.

DANGER Risk of death and re due to

modied and/or damaged components of

the high-voltage on-board electrical sys-

tem

The vehicle's high-voltage on-board electrical

system is under high voltage. If you modify

component parts in the vehicle's high-voltage

on-board electrical system or touch damaged

component parts, you may be electrocuted. In

addition, modied and/or damaged compo-

nents may cause a re.

In the event of an accident or impact to the

underbody, components of the high-voltage

on-board electrical system may be damaged

although the damage is not visible.

Never make any modications to the

high-voltage on-board electrical system.

Do not switch on or use the vehicle if its

high-voltage on-board electrical system

components have been modied or dam-

aged.

General notes

F247 0074 02

Never touch damaged components of

the high-voltage on-board electrical sys-

tem.

Aer an accident, do not touch any com-

ponents of the high-voltage on-board

electrical system.

Aer an accident, have the vehicle trans-

ported away.

Have the components of the high-voltage

on-board electrical system checked at a

qualied specialist workshop and

replaced if necessary.

The components of the high-voltage on-board

electrical system are marked with yellow warning

stickers. The cables of the high-voltage on-board

electrical system are orange.

Example

High-voltage components which can become very

hot are marked with a separate warning sticker:

vehicles with hybrid systems generate signicantly

less noise than vehicles with combustion engines.

When driving in electric mode, the vehicle may

not be heard by other road users due to the signif-

icantly reduced noise generated.

It is for this reason that the vehicle is equipped

with a sound generator, which serves as an acous-

tic vehicle alerting system (AVAS). This protective

device is prescribed by law.

The exterior noise of the sound generator (AVAS)

is perceptible at low speeds in the vehicle interior

and is not a malfunction.

Vehicles with a 48 V on-board electrical system

DANGER Risk of fatal injury by touching

damaged high-voltage components

Vehicles with a 48 V on-board electrical sys-

tem contain individual high-voltage compo-

nents. These high-voltage components are

under high voltage.

If you modify component parts of these high-

voltage components or touch damaged com-

ponent parts, you may be electrocuted.

General notes

F247 0074 02

High voltage components may be damaged in

an accident, although the damage may not be

visible.

Never perform modications to compo-

nent parts of high-voltage components.

Never touch damaged component parts

of high-voltage components.

Never touch component parts of high-

voltage components aer an accident.

Vehicles with a 48 V on-board electrical system

contain high voltage components. These compo-

nents are marked with a high voltage label:

Example

All work on high voltage components must be car-

ried out at a qualied specialist workshop.

Fitting the licence plate onto the front licence

plate bracket

NOTE Malfunctions and system failures

due to incorrect assembly of the licence

plate on the front licence plate holder

If the licence plate is incorrectly assembled on

the front licence plate holder, sensors, cam-

eras or driving and safety systems may mal-

function or fail.

Observe the following points when assembling

the licence plate on the front licence plate

holder:

Assemble the licence plate directly on

the licence plate holder without advertis-

ing media or other holders.

Assemble the licence plate so that it

does not protrude above or to the side of

the licence plate adapter.

Declarations of conformity and notes on driving

in dierent countries

Electromagnetic compatibility

The electromagnetic compatibility of the vehicle

components has been checked and certied

according to the currently valid version of Regula-

tion UN-R 10.

General notes

F247 0074 02

Country-specic information for regulatory radio

components

Notes when crossing national borders

You must observe the radio regulatory provisions

for the country in which you are currently driving

when operating the vehicle.

Wireless vehicle components

Only for EU and EFTA countries and countries

that recognise the EU manufacturer's declaration

of conformity:

The following information applies to all wireless

components of the vehicle and of the information

systems and communication devices integrated in

the vehicle:

The manufacturers of the wireless components

ensure that all wireless components installed in

the vehicle comply with Directive 2014/53/EU.

The full texts of the EU declarations of conformity

are available at the following web address:

ets/

ece-row/baix/cars/certicates-of-conformity/

en_GB/

You can obtain further information from a

Mercedes-Benz service centre.

For Israel only:

It is prohibited to make any change to a vehicle-

installed radio component that could aect the

wireless specications of the device, including

soware changes, replacement of the original

antenna, or adding the option to connect the

device to an external antenna, without rst obtain-

ing approval from the Communica-tions Ministry,

because of concern about wireless interference.

For the United Kingdom only:

The following information applies to all wireless

components of the vehicle and of the information

systems and communication devices integrated in

the vehicle:

The manufacturers of the radio components

declare that all radio equipment installed in the

vehicle is in compliance with the relevant statu-

tory requirements. The full texts of the declara-

tions of conformity are available at the following

web address:

General notes

F247 0074 02

ets/

ece-row/baix/cars/certicates-of-conformity/

en_GB/

For Brazil only:

Note on two-way radio systems in the vehicle:

These systems are not protected against harmful

interference and must not cause interference in

properly approved systems.

For Jamaica only:

All wireless vehicle components have received

type approval from the SMA.

For Nigeria only:

Connection and use of the radio communications

equipment in this vehicle is permitted by the

Nigerian Communications Commission

For Russia only:

The manufacturers of the wireless components

installed in the vehicle hereby declare that all

wireless components installed in the vehicle com-

ply with the technical regulations for two-way

radios. You can obtain further information from a

Mercedes-Benz service centre.

For Ukraine only:

General notes

F247 0074 02

The manufacturers of the wireless components

installed in the vehicle hereby declare that the

wireless components installed in the vehicle com-

ply with the technical regulations for two-way

radios. You can obtain further information from a

Mercedes-Benz service centre.

Jack

Only for EU and EFTA countries and countries that

recognize the EU manufacturer's Declaration of

Conformity:

CE Declaration of Conformity

Copy and translation of the original Declaration of

Conformity:

EC Declaration of Conformity

The signatory, as a representative

Manufacturer:

BRANO a.s.

747 41 Hradec nad Moravicí, Opavská 1000,

Czech Republic

ID No.: 64-387-5933

VAT Reg. No.: CZ64-387-5933

declares, as our sole responsibility, that the prod-

uct:

2. a)

Description:

Jack

Type, number:

A) A 164 580 02 18, A 166 580 01 18

B) A 240 580 00 18

C) A 639 580 02 18

D) A 639 580 03 18

E) A 910 580 00 00

F) A 247 580 00 00, A 293 580 00 00

G) A 247 580 01 00, A 293 580 01 00

H) A 247 580 02 00, A 293 580 02 00

Manufacture year: 2022

Fulls all relevant conditions

Directive No. 2006/42/EC

Description and intended use:

The sole intended use of the jack is raising the

specied vehicle in accordance with the operating

instructions axed to the jack.

Reference data of the harmonised standards or

specications

ISO 4063, EN ISO 14341-A, AS 2693, DBL

8230.10, DBL 7382.20, DBL 7392.10, DBL

8451.15, MBN 10435,

The technical documentation of the product is

stored at the manufacturer's plant. Representa-

tive for compilation of the technical documenta-

tion: Director of the Technical Department Brano

a.s.

Hradec nad Moravicí

City

14/03/2022

Date

Dipl. Engineer Michal Koberský

General notes

F247 0074 02

[Signature]

Director SBU-CJ

UKCA Declaration of Conformity

Copy and translation of the original Declaration of

Conformity:

UK Declaration of Conformity

The signatory, as a representative

Manufacturer:

BRANO a.s.

74741 Hradec nad Moravicí, Opavská 1000,

Czech Republic

ID No.: 64-387-5933

VAT Reg. No.: CZ64-387-5933

declares, as our sole responsibility, that the prod-

uct:

2. a)

Description:

Jack

Type, number:

A) A 164 580 02 18, A 166 580 01 18

B) A 240 580 00 18

C) A 639 580 02 18

D) A 639 580 03 18

E) A 910 580 00 00

F) A 247 580 00 00, A 293 580 00 00

G) A 247 580 02 00, A 293 580 02 00

Manufacture year: 2022

Fulls all relevant conditions

Supply of Machinery (Safety) Regulations 2008

Description and intended use:

The sole intended use of the jack is raising the

specied vehicle in accordance with the operating

instructions axed to the jack.

Reference data of the harmonised standards or

specications

ISO 4063, EN ISO 14341-A, DBL 8230.10, DBL

7382.20, DBL 7392.10, DBL 8451.15, MBN

10435,

The technical documentation of the product is

stored at the manufacturer's plant. Representa-

tive for compilation of the technical documenta-

tion: Director of the Technical Department Brano

a.s.

4. Hradec nad

Moravicí

04/07/2022

[Signature]

Dipl. Engineer

Michal Kober-

ský

City Date Director SBU-

TIREFIT kit

For EU and EFTA countries only:

Copy and translation of the original declaration of

conformity:

EU Declaration of Conformity CE

We,

Aircom Automotive Sp. z o.o. Sp.k.

ul. Fabryczna 20B

General notes

F247 0074 02

55-080 Pietrzykowice

Poland (1)

Hereby declare that the product

Electric air pump (2)

Models: (3)

A0005838505 A0005839205

complies with all essential requirements of the

directives listed opposite (4)

2006/42/EC (EC Machinery Directive)

2014/30/EU (EC EMC Directive)

2000/14/EG & 2005/88/EG (EC noise emis-

sions)

2011/65/EU & 2015/863/EU (RoHS)

Authorised person for the compilation of technical

documentation according to Annex VII A of Direc-

tive 2006/42/EC

Aircom Automotive Sp. z o.o. Sp.k.

Dominik Gschwender (5)

ul. Fabryczna 20B

55-080 Pietrzykowice

Poland

Applied harmonised standards (6)

DIN EN 60204-1: 2019-06

DIN EN 60335-1: 2020-08

DIN EN 1012-1: 2011-02

DIN EN 55012: 2010-04

DIN EN 50498: 2011-04

EN 50498:2010

DIN EN ISO 12100:2011-03

DIN EN ISO 3744:2011-02

DIN EN ISO 2151:2009-01

DIN EN ISO 4871:2009-11

DIN EN ISO 13732-1:2008-12

Other technical standards and specications

applied

None (7)

Pietrzykowice, 06.07.2021

[Signature, D. Gschwender]

Dominik Gschwender, general management

Note: this declaration loses its validity if technical

or operational changes are made without the con-

sent of the manufacturer.

For the United Kingdom only:

Copy and translation of the original declaration of

conformity:

UKCA - Declaration of conformity UKCA

We,

Aircom Automotive Sp. z o.o. Sp.k.

ul. Fabryczna 20B

55-080 Pietrzykowice

Poland

Herby declare that the product model:

Electric air compressor

A0005838505 A0005839205

Is in conformity with the requirements of following

regulations:

Supply of Machinery (safety) Regulations 2008

Electromagnetic Compatibility Regulations 2016

General notes

F247 0074 02

Noise Emission in the Environment by Equipment

for use Outdoors Regulations 2001

The Restriction of the Use of Certain Hazardous

Substances in Electrical and Electronic Equipment

Regulations 2012

Ref. No. Title Edition/date

EN 60204-1 Safety of

machinery –

Electrical

equipment of

machines

2019-06

EN 60335-1 Household

and similar

electrical

appliances

2020-08

Ref. No. Title Edition/date

EN 1012-1 Vehicles,

boats and

internal com-

bustion

engines –

Radio disturb-

ance charac-

teristics

2011-02

EN 50498 Electromag-

netic compat-

ibility (EMC) –

Product family

standard for

aermarket

electronic

equipment in

vehicles

2011-04

EN ISO

12100

Safety of

machinery –

General prin-

ciples for

design

2011-03

Ref. No. Title Edition/date

EN ISO 3744 Acoustics –

Determination

of sound

power levels

and sound

energy levels

of noise sour-

ces using

sound pres-

sure

2011-02

EN ISO 2151 Acoustics –

Noise test

code for com-

pressors and

vacuum

pumps

2009-01

General notes

F247 0074 02

Ref. No. Title Edition/date

EN ISO 4871 Acoustics –

Declaration

and verica-

tion of noise

emission val-

ues of machi-

nery and

equipment

(ISO

4871:1996)

2009-11

EN ISO

13732-1

Ergonomics of

the thermal

environment

– Methods for

the assess-

ment of

human

responses to

contact with

surface

2008-12

I hereby declare that the equipment named above

has been designed to comply with the relevant

sections of the above referenced specications

and is in accordance with the requirements of the

Regulations

Aircom Automotive

Sp. z o.o. Sp.k.

ul. Fabryczna 20B

55-080 Pietrzykowice

Poland

[signature D.

Gschwender]

Date and location

06.07.2021, Pietrzy-

kowice

Dominik Gschwender,

Chief Executive Ocer

Note: This declaration loses its validity if technical

or operational changes are made without the con-

sent of the manufacturer.

UK Importers Names and Address:

Mercedes-Benz Parts Logistics UK Limited

Delaware Drive

Tongwell

Milton Keynes

MK15 8BA

Diagnostics connection

The diagnostics connection is a technical inter-

face in the vehicle. It is used, for example, during

repair and maintenance work or for reading out

vehicle data in a specialist workshop. Diagnostic

devices should therefore be connected only at a

qualied specialist workshop.

WARNING Risk of accident due to con-

necting devices to the diagnostics con-

nection

If you connect devices to the diagnostics con-

nection of the vehicle, the function of vehicle

systems and operating safety may be

impaired.

For safety reasons, we recommend that

you only use and connect products

approved by a Mercedes-Benz service

centre.

General notes

F247 0074 02

WARNING Risk of accident due to objects

in the driver's footwell

Objects in the driver's footwell may impede

pedal travel or block a depressed pedal.

This jeopardises the operating and road safety

of the vehicle.

Stow all objects in the vehicle securely

so that they cannot get into the driver's

footwell.

Always t the oor mats securely and as

prescribed in order to ensure that there

is always sucient room for the pedals.

Do not use loose oor mats and do not

place oor mats on top of one another.

NOTE Battery discharging from using devi-

ces connected to the diagnostics connec-

tion

Using devices at the diagnostics connection

drains the battery.

Check the charge level of the battery.

If the charge level is low, charge the bat-

tery, e.g. by driving a considerable dis-

tance.

Please also note the information about the 12 V

battery and short-distance trips in the "Driving

and Parking" chapter (/ page 253).

Connecting and using another device with the

diagnostics connection can have the following

eects:

Malfunctions in the vehicle system

Permanent damage to vehicle components

Please refer to the warranty terms and conditions

for this matter.

Moreover, connecting equipment to the diagnos-

tics connection can lead to emissions monitoring

information being reset, for example. This may

lead to the vehicle failing to meet the require-

ments of the next emissions inspection during the

main inspection.

Qualied specialist workshop

A qualied specialist workshop has the necessary

special skills, tools and qualications to correctly

carry out any necessary work on your vehicle.

This particularly applies to safety-relevant work.

Always have the following work carried out on

your vehicle at a qualied specialist workshop:

Safety-relevant work

General notes

F247 0074 02

Service and maintenance work

Repair work

Modications as well as installations and con-

versions

Work on electronic components

Plug-in hybrid: work on the hybrid system

Vehicles with 48 V on-board electrical system:

work on the high-voltage component of the 48

V on-board electrical system

Mercedes‑Benz recommends a Mercedes‑Benz

service centre.

Vehicle registration

Mercedes-Benz may ask its service centres to

carry out technical inspections on certain vehi-

cles. The quality or safety of the vehicle is

improved as a result of the inspection.

Mercedes-Benz can only inform you about vehicle

checks if Mercedes-Benz has your registration

data.

It is possible that your vehicle has not yet been

registered in your name in the following cases:

if your vehicle was not purchased at an author-

ised specialist dealer.

if your vehicle has not yet been examined at a

Mercedes-Benz service centre.

It is advisable to register your vehicle with a

Mercedes-Benz service centre.

Inform Mercedes-Benz as soon as possible about

any change in address or vehicle ownership. You

can do this at a Mercedes-Benz service centre,

for example.

Correct use of the vehicle

If you remove any warning stickers, you or others

could fail to recognise certain dangers. Leave

warning stickers in position.

Observe the following information in particular

when driving your vehicle:

the safety notes in this Owner's Manual, vehi-

cle-specic supplements and further supple-

mentary documents

technical data for the vehicle

Trac rules and ‑regulations of the country

you are currently in

Motor vehicle laws and safety standards of the

country you are currently in

Radio regulatory requirements of the country

you are currently in

REACH regulation

For EU and EFTA countries only:

The REACH Regulation (Regulation (EC) No.

1907/2006, Article 33) stipulates a duty to sup-

ply information about substances of very high

concern (SVHCs).

Mercedes‑Benz AG acts to the best of its knowl-

edge to prevent these SVHCs from being used

and to enable customers to safely handle these

substances. According to supplier information and

internal product information, there are SVHCs

known to Mercedes‑Benz AG that are found in

individual components of this vehicle in quantities

of over 0.1 percent by weight.

General notes

F247 0074 02

Further information can be obtained at the follow-

ing addresses:

home/

Notes for persons with electronic medical aids

Mercedes-Benz AG cannot, despite carefully

developing vehicle systems, completely rule out

the interaction of vehicle systems with electronic

medical aids such as cardiac pacemakers.

In addition, there are components installed in the

vehicle that, regardless of the operating status of

the vehicle, can generate magnetic elds on a par

with permanent magnets. These elds can be

found, for example, in the area around the multi-

media and sound system or also in the area of the

seats, depending on the vehicle equipment.

For this reason, the following can occur in isolated

cases, depending on the aids used:

Medical aids malfunctioning

Adverse health eects

Observe the notes and warnings of the manufac-

turer of the medical aids; if in doubt, contact the

device manufacturer and/or your doctor. If there

is continuing uncertainty concerning the possibil-

ity of medical aids malfunctioning, Mercedes-

Benz AG recommends using only few electrical

vehicle systems and/or maintaining a distance

from the components.

Plug-in hybrid

When charging the high-voltage battery, keep a

distance of at least an arm's length between the

medical aid and the following components:

the power supply equipment

This includes charging stations in the form of a

wallbox or a public charging point, for exam-

ple.

vehicle components carrying live voltage

This includes the charging cable and the

charging control box, for example.

Only have repairs and maintenance work in the

area of the following components carried out at a

qualied specialist workshop:

vehicle components carrying live voltage

transmission aerials

multimedia system and sound system

If you have any queries or suggestions, consult a

qualied specialist workshop.

Implied warranty

NOTE Damage to the vehicle arising from

violation of these operating instructions.

Damage to the vehicle can arise from violation

of these operating instructions.

This damage is not covered either by the

Mercedes-Benz implied warranty or by the

New‑ or Used-Vehicle Warranty.

Follow the instructions in these operat-

ing instructions on proper operation of

your vehicle as well as on possible vehi-

cle damage.

General notes

F247 0074 02

QR code for rescue card

QR codes are attached in the fuel ller ap and on

the opposite side on the B-pillar. In the event of

an accident, rescue services can use the QR code

to quickly nd the appropriate rescue card for

your vehicle. The current rescue card contains the

most important information about your vehicle

(e.g. the routing of the electric lines) in compact

form.

Further information can be obtained at

www.

Data storage

Data processing in the vehicle

Electronic control units

Electronic control units are tted in your vehicle.

Control units process data they receive, generate

themselves or exchange with each other, forexam-

ple from vehicle sensors. Some control units are

required for the safe operation of your vehicle. For

example, some assist you when driving, suchas

driver assistance systems, while others enable

convenience or infotainment functions.

The following section provides general information

about data processing in the vehicle. Additional

information regarding which vehicle data is collec-

ted, saved and transmitted to third parties and for

what purpose can be found in the information

directly related to the relevant functional charac-

teristics in the respective Owner's Manual. This

information is available online and digitally,

depending on the vehicle's equipment.

Personal data

A unique vehicle identication number identies

every vehicle. Depending on the country, this

vehicle identication number can also be used to

determine the identity of the vehicle keeper,

the authorities. There are also other ways

of tracing data collected from the vehicle back to

the keeper or driver, suchas the license plate

number.

The data generated or processed by control units

may therefore be attributable to a person or, in

certain circumstance, become attributable to a

person. Depending on which vehicle data are

available, it may be possible to make inferences

about, forexample, your driving behaviour, loca-

tion, route or use patterns.

Legal requirements regarding the disclosure of

data

If legally required to do so, manufacturers are

generally obliged to provide the authorities with

data stored by the manufacturer upon request

and to the extent required. Forexample, this may

be the case during the investigation of a criminal

oence.

State authorities are themselves authorised to

read out data from the vehicle in individual cases

and within the applicable legal framework. In the

case of an accident, information that can help

with an investigation can be taken from the airbag

control unit, forexample.

Operational data in the vehicle

To operate the vehicle, control units process data.

This includes the following data, forexample:

Vehicle status information suchas the speed,

longitudinal acceleration, lateral acceleration,

number of wheel revolutions or the fastened

seat belts display

Ambient conditions, suchas temperature, rain

sensor or distance sensor

General notes

F247 0074 02

Generally, this data is volatile and will not be

stored beyond the period of operation and will

only be processed within the vehicle itself. Con-

trol units, forexample, vehicle keys, oen contain

data memories. Their use permits the temporary

or permanent documentation of technical infor-

mation about the vehicle's operating state, com-

ponent loads, maintenance requirements and

technical events or faults.

Depending on the technical equipment, the fol-

lowing data are stored:

Operating status of system components,

suchas ll levels, tyre pressure or battery sta-

tus

Malfunctions or faults in important system

components, suchas lights or brakes

System reactions in special driving situations,

suchas an airbag deployment or the interven-

tion of stability control systems

Information on events leading to vehicle dam-

age

In certain cases, storing data that would have oth-

erwise been temporary may be required. This may

be the case if the vehicle has detected a malfunc-

tion, forexample.

If you make use of services, services,

maintenance work,– the stored operating data

can be read out and used together with the vehi-

cle identication number – if necessary. Service

network employees suchas workshops and manu-

facturers, and third parties suchas breakdown

services can read out the data. The same is true

in the event of warranty claims and quality assur-

ance measures.

In general, the readout is performed via the legally

prescribed port for the diagnostics connection in

the vehicle. The selected operating data docu-

ment the vehicle's or individual components'

technical conditions, help with fault diagnosis,

compliance with warranty obligations and quality

improvement. To that end, these data, particularly

information about component loads, technical

events, malfunctions and other faults, may be

transmitted to the manufacturer along with the

vehicle identication number. Furthermore, the

manufacturer is subject to product liability. For

this reason, the manufacturer also uses opera-

tional data from the vehicle, e.g. for recalls. This

data can also be used to review the customer's

warranty and guarantee claims.

Fault memories in the vehicle can be reset by a

service outlet or at your request as part of repair

or maintenance work.

Convenience and infotainment functions

You can store the vehicle's convenience and indi-

vidual settings and change or reset them at any

time.

Depending on the vehicle equipment, this

includes the following settings, forexample:

Seat and steering wheel positions

Suspension tuning and climate control set-

tings

Individual settings, suchas interior lighting

Depending on the selected equipment, you can

import data into vehicle infotainment functions

yourself.

General notes

F247 0074 02

Depending on the vehicle equipment, this

includes the following data, forexample:

Multimedia data, suchas music, lms or pho-

tos for playback in an integrated multimedia

system

Address book data for use in connection with

an integrated hands-free system or an integra-

ted navigation system

Entered navigation destinations

Data about the use of Internet services

This data for convenience and infotainment func-

tions may be saved locally in the vehicle or on a

device connected to the vehicle, suchas a smart-

phone, USB ash drive or MP3 player. If you have

entered this data yourself, you can delete it at any

time.

This data is transmitted only from the vehicle to

third parties at your request. This applies in par-

ticular when you use online services per your

selected settings.

Smartphone integration (e.g. Android Auto or

Apple CarPlay

)

If your vehicle is equipped accordingly, you can

connect your smartphone or another mobile end

device to the vehicle. You can then control them

using the control elements integrated into the

vehicle. Images and audio from the smartphone

can be output via the multimedia system. Certain

information is simultaneously transferred to your

smartphone. Depending on the type of integra-

tion, thisincludes position data, day/night mode

and other general vehicle statuses. For more

information, please consult the vehicle Owner's

Manual/infotainment system.

This integration allows the use of selected smart-

phone apps, suchas navigation or music player

apps. There is no further interaction between the

smartphone and the vehicle; in particular, vehicle

data is not directly accessible. The type of addi-

tional data processing is determined by the pro-

vider of the app being used. The settings you can

make, if any, depend on the specic app and your

smartphone's operating system.

Online services

Wireless network connection

If your vehicle has a wireless network connection,

it enables data to be exchanged between your

vehicle and additional systems. The wireless net-

work connection is made possible by the vehicle's

own transmitter and receiver or by a mobile end

device that you have brought into the vehicle,

forexample, a smartphone. Online functions can

be used via the wireless network connection. This

includes online services and applications/apps

provided to you by the manufacturer or by other

providers.

Manufacturer's services

Regarding the manufacturer's online services, the

individual functions are described by the manu-

facturer in a suitable place, forexample, in the

Owner's Manual or on the manufacturer's web-

site, where the relevant data protection informa-

tion is also given. Personal data may be used for

the provision of online services. Data are

exchanged via a secure connection, suchas the

manufacturer's designated IT systems. Any per-

sonal data which are collected, processed and

General notes

F247 0074 02

used, other than for the provision of services, is

done so exclusively on the basis of legal permis-

sion. This is the case, forexample, for a legally

prescribed emergency call system, a contractual

agreement or when consent has been given.

You can have services and functions, some of

which are subject to a fee, activated or deactiva-

ted. This excludes legally prescribed functions and

services, suchas an emergency call system.

Third party services

If you use online services from other providers

(third parties), these services are the responsibil-

ity of the provider in question and subject to that

provider's data protection conditions and terms of

use. As a general rule, the manufacturer has no

inuence on the content exchanged.

For this reason, when services are provided by

third parties, please ask the service provider in

question for information about the type, extent

and purpose of the collection and use of personal

data.

Data protection rights

Depending on your country or the equipment and

range of functions of your vehicle as well as the

services you use and the services on oer, you

are entitled to dierent data protection rights.

Further information on data protection and your

data protection rights can either be found on the

manufacturer's website or you will receive this

information as part of the various services and

service oers. There you will also nd the contact

information for the manufacturer and its data pro-

tection ocers.

At a workshop, forexample, with the support of a

specialist and possibly for a fee, you can have

data read out which is stored only locally in the

vehicle.

Information on licences for free and open-source

soware used in your vehicle can be found on the

data carrier in your vehicle document wallet and

with updates on the following website:

General notes

F247 0074 02

General notes for Your Mercedes GLA SUV Second Generation (2020-2026)

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