Get MOBILITY -> Breakdown Assistance Guide for Mini Cooper 2 Door Fourth Generation (2024-2026)

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Breakdown Assistance

Vehicle features and options

Warning triangle

This chapter describes model-specific

equipment, systems, and functions that are

currently available, or may become available

in the future, even if they are not present in

the vehicle.

Additional information:

Vehicle equipment, refer to page 8.

The warning triangle is located in the tail-

gate.

Hazard warning system

To remove, loosen the bracket.

First-aid kit

Depending on the vehicle equipment and

national-market version, the vehicle is

equipped with a first-aid kit.

Storage for the first-aid kit is provided un-

der the cargo area floor.

The button for the hazard warning

system is located on the switch clus-

ter.

Some of the articles have a limited service

life. Check the expiration dates for the con-

tents regularly, replacing any expired items

promptly.

The red light in the button flashes when the

hazard warning system is turned on.

MINI Assistance

Principle

MINI Assistance includes various services

for the vehicle, e.g., customer support. The

services help maintain mobility.

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–

An active MINI Connected contract, ve-

hicle equipped with Intelligent Emer-

gency Call or MINI Connected Services.

General information

The offering depends on the vehicle equip-

ment and the national-market version.

–

Vehicle must have mobile network re-

ception.

For more information on possible services,

the vehicle manufacturer recommends con-

tacting an authorized service center or Cus-

tomer Relations/Customer Support.

Standby state is switched on.

Starting MINI Roadside Assistance

manually

Starting services

If the vehicle is equipped with Teleservi-

ces, support is first offered through Teleser-

vice Diagnosis and, where applicable, then

through Teleservice Help.

1. To start MINI Assistance, go through

the menu as follows: Apps menu / "All" /

"MINI Assist".

2. Select the MINI Assistance option.

MINI Roadside Assistance can be started

manually as follows:

A voice connection to Customer Rela-

tions/customer support is being estab-

lished.

1. Go through the menu as follows: Apps

menu / "All" / "MINI Assist".

2. "MINI Roadside Assistance" or select

the desired service.

MINI Roadside Assistance

Note the views shown on the Interaction

Unit. A voice connection is established

as necessary.

Principle

MINI Roadside Assistance can be contacted

if assistance is required following an acci-

dent.

Teleservice Diagnosis

Teleservice Diagnostics enables detailed ve-

hicle data to be transmitted via mobile com-

munications, which is necessary for vehicle

diagnosis. This data is transmitted automat-

ically. It may be necessary to approve this

on the Interaction Unit.

General information

In the event of a breakdown, data on the

vehicle's condition is sent to MINI Roadside

Assistance.

There are various ways to contact MINI

Roadside Assistance:

Teleservice Help

–

Via additional text in the Check Control

message.

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle

by MINI Roadside Assistance via wireless

transmission.

–

Via a call with a mobile phone.

Functional requirements

The following functional requirements must

be met for MINI Roadside Assistance:

You can launch Teleservice Help by re-

questing it through MINI Roadside Assis-

tance.

1. Park vehicle in a safe place.

2. Engage the parking brake.

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Breakdown Assistance

from saved Check Control messages for a

3. Turn on the Interaction Unit.

4. Consent to Teleservice Help.

certain time.

Additional information:

Check Control, refer to page 133.

MINI Accident Assistance

Starting MINI Accident Assistance

manually

MINI Accident Assistance can also be con-

tacted independently of the automatic acci-

dent detection function.

Principle

MINI Accident Assistance can be contacted

if assistance is required following an acci-

dent.

MINI Accident Assistance can be started

manually as follows:

General information

1. Go through the menu as follows: Apps

menu / "All" / "MINI Assist".

If the vehicle sensors detect a minor to

moderately severe accident in which the

airbags did not deploy, a Check Control mes-

sage is displayed on the Interaction Unit.

2. "MINI Accident Assistance" or select the

desired service.

When MINI Accident Assistance is trig-

gered, data on the vehicle's condition is sent

to MINI.

Note the views shown on the Interaction

Unit. A voice connection is established.

Functional requirements

The following functional requirements must

be met for MINI Accident Assistance:

Emergency Call

Principle

In case of an emergency, an emergency call

can be triggered automatically by the sys-

tem or manually.

–

An active MINI Connected contract, ve-

hicle equipped with Intelligent Emer-

gency Call or MINI Connected Services.

–

Vehicle must have mobile network re-

ception.

Intelligent emergency call

The vehicle features an Intelligent Emer-

gency Call system, depending on vehicle

equipment.

Standby state is switched on.

Starting MINI Accident Assistance

The Intelligent Assist system establishes a

connection with the MINI Response Center.

If an accident is detected

automatically

Text for MINI Accident Assistance appears

on the Interaction Unit.

Intelligent emergency calls are made using

a SIM card that is integrated into the vehi-

cle.

The connection can be established directly:

"Contact accident assistance"

The MINI Response Center then makes con-

tact with the vehicle occupants and initiates

further action to help.

The Check Control message for MINI Ac-

cident Assistance can also be brought up

If an intelligent emergency call is made, the

data used to determine necessary rescue

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measures, e.g., the current location of the

vehicle when it can be determined, is trans-

mitted to the MINI Response Center.

–

Standby state is switched on.

The Emergency Call system is function-

ing correctly.

Even if the driver is unable to respond, the

MINI Response Center can, under certain

circumstances, initiate steps to provide fur-

ther assistance.

–

The integrated SIM card in the vehicle

has been activated.

Automatic triggering

Even if the MINI Response Center can no

longer be heard through the loudspeakers,

the MINI Response Center may still be able

to hear the vehicle occupants.

Under certain conditions, for example if the

airbags are deployed, an emergency call is

automatically triggered immediately after

an accident of corresponding severity. Au-

tomatic Collision Notification is not affected

by pressing the SOS button.

The MINI Response Center ends the emer-

gency call.

If an emergency call is placed, all other

signal tones and audio sources such as the

Park Distance Control are muted.

General information

Only press the SOS button in the headliner

in an emergency.

Manual triggering

To initiate an emergency call manually, pro-

ceed as follows:

For technical reasons, the emergency call

cannot be guaranteed under unfavorable

conditions.

1. Tap the cover flap.

Overview

2. Press and hold the SOS button in the

headliner until the LED near the button

illuminates green.

–

The LED is illuminated green when an

Emergency Call has been initiated.

If a cancel prompt appears on the con-

trol display, the emergency call can be

aborted.

If the situation allows, wait in the vehi-

cle until the voice connection has been

established.

The SOS button is located in the

headliner.

The LED flashes green when the con-

nection to the MINI Response Center

has been established.

Functional requirements

To use the emergency call, the following

functional requirements must be met:

Malfunction

The function of the emergency call may be

impaired.

The LED near the SOS button flashes for

approximately 30 seconds. A Check Control

message is displayed.

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Breakdown Assistance

Have the vehicle checked by an authorized

service center or another qualified service

center or repair shop.

The voltage information can be found on

the vehicle battery.

2. Switch off the engine on the donor vehi-

cle.

3. Switch off any power consumers in both

vehicles.

Jump-starting

Principle

Jump-start terminals

If the vehicle battery is discharged, the

engine can be started using the battery

on another vehicle and two jumper cables.

Only use jumper cables with fully insulated

clamp handles.

The jump-start terminals are located in the

engine compartment.

Open the covers of the jump-start terminals.

Additional information:

For an overview, refer to page 315.

Safety information

Connecting jumper cables

Before starting, turn off all unnecessary

electronic systems/components, e.g., radio,

on the donor and receiver vehicles.

DANGER

Contact with live components can lead to

an electric shock. There is a risk of injury

or danger to life. Do not touch any compo-

nents that are under voltage.

1. Open the lid of the jump-start terminal.

2. Attach one terminal clamp of the posi-

tive jumper cable to the positive battery

terminal, or to the corresponding jump-

start terminal of the vehicle providing

assistance.

Warning

If the jumper cables are connected in the

incorrect order, spark formation may oc-

cur. There is a risk of injury. Pay attention

to the correct order during connection.

3. Attach the second terminal clamp to the

positive battery terminal, or to the cor-

responding jump-start terminal, of the

vehicle being started.

4. Attach one terminal clamp of the neg-

ative jumper cable to the negative bat-

tery terminal, or to the corresponding

engine or body ground of assisting vehi-

cle.

Warning

In the case of body contact between the

two vehicles, a short circuit can occur

while jump-starting. There is a risk of in-

jury or risk of damage to property. Make

sure that no body contact occurs.

5. Attach the second terminal clamp to the

negative battery terminal, or to the cor-

responding engine/body ground, of the

vehicle being started.

Preparation

1. Check whether the vehicle battery of the

other vehicle has a voltage of 12 volts.

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of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Starting the engine

Never use spray fluids to start the engine.

Additional information:

1. Start the engine on the donor vehicle

and let it run for several minutes at an

increased idle speed.

Rolling or pushing the vehicle, refer to

page 119.

If the vehicle being started has a diesel

engine: Let the donor vehicle's engine

run for approx. 10 minutes.

Transporting the vehicle

Principle

When towing the vehicle, make sure to tow

it in the direction of traffic.

2. Start the engine on the vehicle to be

started as usual.

If the first attempt to start the engine

is not successful, wait a few minutes

before making another attempt in order

to allow the discharged battery to re-

charge.

The vehicle must be transported by an au-

thorized service center or another qualified

service center or repair shop.

Safety information

3. Let both engines run for several mi-

nutes.

NOTICE

4. Disconnect the jumper cables again in

the reverse order.

The vehicle can be damaged when towing

the vehicle while the front wheels are roll-

ing. There is a risk of damage to property.

The front axle must be raised when the

vehicle is towed, and the vehicle must be

transported on a loading platform or using

a tow dolly. Tow dollies must be used un-

der the rear wheels only. Also make sure

that no wheel is touching the ground.

Check the vehicle battery and recharge, if

needed.

Tow-starting and towing

Safety information

Warning

When towing while safety systems or

driver assistance systems are activated,

the behavior of the individual systems may

lead to an accident, e.g., due to automatic

braking or acceleration. There is a risk of

accident, injury, or property damage. Do

not use the corresponding safety systems

or driver assistance systems when towing.

The vehicle can become damaged when

lifting and securing it.

There is a risk of injury or risk of damage

to property.

–

Lift the vehicle using suitable means.

Do not lift or secure the vehicle by its

towing eye, body parts, or suspension

parts.

Pushing the vehicle

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

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Tow truck

Warning

Different levels of braking may occur

when towing with adaptive recuperation.

There is a risk of accident, injury, or prop-

erty damage. Deactivate adaptive recuper-

ation before towing.

NOTICE

If the tow bar or tow rope is attached in-

correctly, damage to other vehicle parts

can occur. There is a risk of damage to

property. Correctly attach the tow bar or

tow rope to the towing eye.

The vehicle should be transported with a

tow truck with a so-called spectacle lift or

on a loading platform.

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of

124 miles/200 km. Follow the instructions,

as well as specified loads and speeds, given

by the tow dolly manufacturer.

Tow bar

The towing eyes used should be on the

same side on both vehicles.

If it is not possible to avoid mounting the

tow bar at an incline, note the following:

Towing other vehicles

Principle

Switch on the hazard warning system, de-

pending on local regulations.

–

Free movement will be restricted when

cornering.

–

The inclination of the tow bar will gen-

erate lateral forces.

If the electrical system fails, mark the vehi-

cle being towed clearly by placing a sign or

warning triangle in the rear window.

Tow rope

Observe the following notes when using the

tow rope:

Safety information

–

Use nylon ropes or straps, which will

enable the vehicle to be towed without

jerking.

Warning

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle

to be towed, the towing eye can tear off

or it will not be possible to control vehi-

cle handling. There is a risk of accident,

injury, or property damage. Make sure that

the gross vehicle weight of the towing

vehicle is heavier than the vehicle to be

towed.

–

Make sure the tow rope is not twisted

when fastening.

Check the attachment of the towing eye

and tow rope in regular intervals.

Do not exceed a towing speed of

30 mph/50 km/h.

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–

Do not exceed a towing distance of

3 miles/5 km.

–

In the cargo area under the cargo floor

panel.

When driving off to tow the vehicle,

make sure that the tow rope is taut.

In the cargo area on the left or right

side.

In the cargo area behind a side trim

panel.

Towing eye

Principle

Using the towing eye

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g.,

secure tow cables or tow rods.

When using the towing eye, note the fol-

lowing:

–

Use only the towing eye provided with

the vehicle.

General information

–

Turn the towing eye at least 5 turns

clockwise and screw it in as far as it will

go. If necessary, tighten with a suitable

object.

–

After use, unscrew the towing eye coun-

ter-clockwise.

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye,

for instance do not lift the vehicle by the

towing eye.

The screw-in towing eye should always be

carried in the vehicle.

–

Check the attachment of the towing eye

in regular intervals.

The towing eye can be screwed in at the

front or rear of the vehicle.

Towing eye thread

Safety information

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to

the towing eye. There is a risk of damage

to property. Follow the notes on using the

towing eye.

Press on the mark on the edge of the cover

to push it out.

Storage

Depending on vehicle equipment, the tow-

ing eye may be stored in a bag as follows:

Tow-starting

Do not tow-start the vehicle.

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Breakdown Assistance

Start the engine by jump-starting, if possi-

ble.

Have the cause of starting issues corrected

by an authorized service center or another

qualified service center or repair shop.

Additional information:

Jump-starting, refer to page 336.

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MOBILITY -> Breakdown Assistance for Your Mini Cooper 2 Door Fourth Generation (2024-2026)

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