Get Instruments and controls -> Telematics service Guide for Vauxhall Mokka SUV 2020

108

Instruments and controls

the driver's door or the whole

vehicle whilst unlocking.

Relock Remote Unlocked Doors:

Activates or deactivates the

automatic relock function after

unlocking without opening the

vehicle.

Remote Window Operation:

Activates or deactivates the

operation of power windows with

remote control.

Passive Door Unlock: Changes

the configuration to unlock only

the driver's door or the whole

vehicle whilst unlocking.

Passive Door Lock: Activates or

deactivates the passive locking

function. This feature locks the

vehicle automatically after

several seconds if all doors have

been closed and an electronic

key has been removed from the

vehicle.

Depending on the equipment of the

vehicle, the following services are

available:

Telematics service

OnStar

OnStar is a personal connectivity and

service assistant with integrated

Wi-Fi hotspot. The OnStar service is

available 24 hours a day, seven days

a week.

●

Emergency services and support

in the case of a vehicle

breakdown

●

Wi-Fi hotspot

Smartphone application

Remote control, e.g. location of

the vehicle, activation of horn and

lights, control of central locking

system

Notice

OnStar is not available for all

markets. For further information,

contact your workshop.

●

Stolen vehicle assistance

Vehicle diagnostics

Destination download

Notice

In order to be available and

operational, OnStar needs a valid

OnStar subscription, functioning

vehicle electrics, mobile service and

GPS satellite link.

Notice

The OnStar module of the vehicle is

deactivated after ten days without an

ignition cycle. Functions requiring a

data connection will be available

again after switching on the ignition.

To activate the OnStar services and

set up an account, press Z and speak

with an advisor.

Remote Left in Vehicle Alert:

Activates or deactivates the

warning chime when the

electronic key remains in the

vehicle.

Instruments and controls

109

SOS button

breakdown, a flat tyre and empty fuel

tank, press Z to establish a

connection to an advisor.

OnStar buttons

Press [ to establish a priority

emergency connection to a specially

trained emergency advisor.

Emergency services

Status LED

In the case of an emergency situation,

press [ and talk to an advisor. The

advisor then contacts emergency or

assistance service providers and

directs them to your vehicle.

Green: The system is ready with

activated transmission of the vehicle

location.

Green flashing: The system is on a

call.

Red: A problem arose.

Off: The system is ready with

deactivated transmission of the

vehicle location or the system is in

standby mode.

Red / green flashing for a short period

of time: The transmission of the

vehicle location has been

deactivated.

In the case of an accident with

activation of airbags or belt

tensioners, an automatic emergency

call is established. The advisor is

immediately connected to your

vehicle to see whether help is

needed.

Privacy button

Press and hold j until a message is

heard to activate or deactivate the

transmission of the vehicle location.

Wi-Fi hotspot

Press j to answer a call or to end a

call to an advisor.

Press j to access the Wi-Fi settings.

The Wi-Fi hotspot of the vehicle

provides internet connectivity with a

maximum speed of 4G/LTE.

OnStar services

Notice

Service button

Press Z to establish a connection to

an advisor.

The Wi-Fi hotspot functionality is not

available for all markets.

General services

If you need any information e.g.

opening hours, points of interest and

destinations or if you need any

support e.g. in the case of a vehicle

Up to seven devices may be

connected.

110

Instruments and controls

To connect a mobile device with the

Wi-Fi hotspot:

The following functions are available:

Stolen vehicle assistance

If the vehicle is stolen, report the theft

to the authorities and request OnStar

stolen vehicle assistance. Use any

phone to call an advisor. Find the

respective OnStar phone number on

our country-specific website.

●

Lock or unlock vehicle.

Honk horn or flash lights.

Check fuel level, engine oil life

and tyre pressure (only with tyre

pressure monitoring system).

1. Press j and then select Wi-Fi

settings on the Info-Display. The

settings displayed include the Wi-

Fi hotspot name (SSID),

password and connection type.

●

Send navigation destination to

the vehicle, if equipped with a

built-in navigation system.

OnStar can provide support in

locating and recovering the vehicle.

Theft alert

When the anti-theft alarm system is

triggered, a notification is sent to

OnStar. You are then informed about

this event by text message or email.

2. Start a Wi-Fi network search on

your mobile device.

3. Select your vehicle hotspot

(SSID) when listed.

●

Locate vehicle on a map.

Manage Wi-Fi settings.

4. When prompted, enter the

To operate these functions, download

the app from App Store^®or

Google Play™ Store.

password on your mobile device.

Notice

Restart prevention

To change the SSID or password,

press Z and talk to an advisor or log

in to your account.

By sending remote signals, OnStar

can prevent the vehicle from

restarting once it has been turned off.

Remote control

If desired, use any phone to call an

advisor, who can remotely operate

specific vehicle functions. Find the

respective OnStar phone number on

our country-specific website.

To switch off the Wi-Fi hotspot

functionality, press Z to call an

advisor.

On-demand diagnostics

At any time e.g. if the vehicle displays

a vehicle message, press Z to

contact an advisor and ask to

complete a real-time diagnostic check

to directly determine the issue.

Depending on the results, the advisor

will provide further support.

Smartphone app

The following functions are available:

With the My Vauxhall smartphone

app, some vehicle functions can be

operated remotely.

●

Lock or unlock vehicle.

Provide information on the

vehicle location.

●

Honk horn or flash lights.

Instruments and controls

111

Diagnostic report

The advisor can look up any address

or point of interest and directly send

the destination to the built-in

navigation system.

Notice

In any case, if the vehicle is disposed

of, sold or otherwise transferred,

immediately inform OnStar about

the changes and terminate the

OnStar service on this vehicle.

The vehicle automatically transmits

diagnostic data to OnStar which

sends a monthly email report to you

and your preferred workshop.

OnStar settings

Notice

Vehicle location

The workshop notification function

can be disabled in your account.

OnStar PIN

The vehicle location is transmitted to

OnStar when service is requested or

triggered. A message on the Info-

Display informs about this

transmission.

To have full access to all OnStar

services, a four-digit PIN is required.

The PIN has to be personalised when

first talking to an advisor.

The report contains the status of key

operating systems of the vehicle like

engine, transmission, airbags, ABS,

and other major systems. It also

provides information on possible

maintenance items and tyre pressure

(only with tyre pressure monitoring

system).

To change the PIN, press Z to call an

advisor.

To activate or deactivate the

transmission of the vehicle location,

press and hold j until an audio

message is heard.

The deactivation is indicated by the

status light flashing red and green for

a short period of time and each time

the vehicle is started.

Account data

An OnStar subscriber has an account

where all the data is stored. To

request a change of the account

information, press Z and talk to an

advisor or log in to your account.

To look at the information in greater

detail, select the link within the email

and log in to your account.

Destination download

If the OnStar service is used on

another vehicle, press Z and request

that the account be transferred to the

new vehicle.

Notice

A desired destination can be directly

If the transmission of the vehicle

location is deactivated, some

services are no longer available.

downloaded to the navigation system.

Press Z to call an advisor and

describe the destination or point of

interest.

112

Instruments and controls

Notice

connection with an advisor will be

established who will check whether

help is needed.

Control buttons

The vehicle location always remains

accessible to OnStar in the case of

an emergency.

9 Danger

Find the privacy policy in your

account.

The service is only available for

markets where it is legally required

and activated. Furthermore, the

manual and the automatic

emergency call function depend

on the availability of the

emergency centres and the

infrastructure in the country.

Software updates

OnStar may remotely carry out

software updates without further

notice or consent. These updates are

to enhance or maintain safety and

security or the operation of the

vehicle.

SOS button K

These updates may concern privacy

issues. Find the privacy policy in your

account.

Notice

Press K and after a prompt press

again to establish an emergency

connection.

In order to be available and

operational, the system requires

functioning vehicle electrics, mobile

service and GLONASS satellite link.

Depending on equipment, a backup

battery is used.

ERA GLONASS

TECT button J

ERA GLONASS is a manually or

automatically actuated emergency

service. Emergency centres provide

assistance and information during an

emergency.

Press J for cancellation of a call or for

service (technician use only).

Status LED

The system provides feedback via

voice messages and an LED.

In case of an accident with activation

of airbags or belt tensioners, an

emergency call is placed

automatically. An immediate

Instruments and controls

113

Green : The system is ready or

within the recall time,

Notice

In very cold conditions it may take a

while to warm up the backup battery.

When operational, the red LED turns

green.

during which the advisor

can call back after an

established connection

(up to approx. two hours,

also possible with ignition

off).

Seek the assistance of a workshop if

the LED does not illuminate after

switching on the ignition.

Green : The system is dialling,

flashing

data transmitting or a

voice connection is

established.

Red

: The system is booting up

for maximum 15 seconds

after switching on ignition,

then the LED turns green.

If the LED stays red or

turns from green to red, a

problem arose seek the

assistance of a workshop.

: Call is not possible, e.g.

because of unavailable

mobile network.

Red

flashing

Red/

: System is in test mode.

Do not press any button

and wait until time-out.

: System is off.

green

flashing

Off

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Instruments and controls -> Telematics service for Your Vauxhall Mokka SUV 2020

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