2025-2026 Volvo EX30 4 Door Immobilised car and recovery -> Damaged car User Manual
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Immobilised car and recovery -> Damaged car for Your Volvo EX30 4 Door First Generation (2025-2026)

14. Immobilised car and recovery  
If you can’t drive your car, it’s considered to be immobilised. You can always contact an authorised Volvo  
workshop if you’re unable to find a solution in the user manual or if you are uncertain about how to proceed.  
Depending on the nature of the problem, you may be able to solve it on your own or with assistance from an authorised Volvo  
workshop or other services. In this part of the user manual, you will find a number of scenarios and how to handle them safely.  
In a situation where there are injuries or risk of injury, prioritise safety and medical needs over car recovery. Don’t hesitate to  
contact emergency services if necessary.  
The following scenarios have their own manual sections that can help you identify the underlying issue and what the necessary  
steps for recovery are.  
The car malfunctions and the car can't be used as intended.  
The battery is flat and the car is unresponsive.  
There is physical damage to the car. The damage can make the car unsuitable to drive or cause immobilisation. Even  
superficial damage needs to be evaluated to ensure that you can safely use the car.  
Important  
Having your car towed  
If your car requires towing, there are some guidelines you need to follow. If your car is undamaged and has power, tow  
mode must be activated to pull your car onto a recovery vehicle's platform. When your car is in tow mode, the speed of  
the recovery vehicle should not exceed 5 km/h (3 mph) and the towing distance should not exceed 10 m (30 ft). If tow  
mode cannot be activated, the car must be lifted onto a recovery vehicle.  
14.1. Damaged car  
If your car is damaged, it is important to identify the extent and severity of the damage to determine how to  
handle the car safely.  
Damage can immobilise your car or make it unsafe to drive.  
Contact an authorised Volvo workshop if your car has been damaged or if it shows signs of damage sustained while parked. If  
the damage immobilises or severely impairs your car's performance, recovery through a roadside assistance and recovery ser-  
vice is necessary.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
353 / 396  
Important  
Minor damage  
Your car can self-diagnose many defects, but it can’t detect all types of damage or predict their consequences. A small  
impact resulting in superficial damage can disturb components behind the affected area, such as misaligning a parking  
sensor behind a bumper. It is therefore important to have seemingly minor or superficial damage examined by a trained  
technician to determine the full extent of the damage.  
Immobilising damage  
There are several types of damage that can immobilise your car. They include, but are not limited to:  
Collision damage  
Puncture  
Windscreen damage  
Water damage  
Mechanical failure  
Collision damage  
After a severe enough collision, your car enters safety mode and needs to be recovered.  
Important  
If possible, do not try to drive or move your car after a severe collision. If the car poses an acute traffic hazard, an  
exception can be made to move it a short distance out of immediate danger if the state of the car allows it.  
Water damage  
Water damage can cause permanent damage to your car and severely affect how well it works.  
Important  
Simply drying the car out or allowing it to dry will often be insufficient to resolve significant water damage. A trained  
technician should examine any water damage to determine its full extent and severity.  
Mechanical damage  
The best way to avoid mechanical failures is to follow the intended use and to regularly maintain your car. It is important to con-  
tinuously perform check-ups of the car.  
14.2. Malfunction  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
354 / 396  

Related Topics

Immobilised car and recovery
Malfunction Powerless or unresponsive car Recovery Safety mode

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