2025-2026 Volvo EX30 4 Door Immobilised car and recovery -> Malfunction User Manual
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Immobilised car and recovery -> Malfunction for Your Volvo EX30 4 Door First Generation (2025-2026)

Important  
Minor damage  
Your car can self-diagnose many defects, but it can’t detect all types of damage or predict their consequences. A small  
impact resulting in superficial damage can disturb components behind the affected area, such as misaligning a parking  
sensor behind a bumper. It is therefore important to have seemingly minor or superficial damage examined by a trained  
technician to determine the full extent of the damage.  
Immobilising damage  
There are several types of damage that can immobilise your car. They include, but are not limited to:  
Collision damage  
Puncture  
Windscreen damage  
Water damage  
Mechanical failure  
Collision damage  
After a severe enough collision, your car enters safety mode and needs to be recovered.  
Important  
If possible, do not try to drive or move your car after a severe collision. If the car poses an acute traffic hazard, an  
exception can be made to move it a short distance out of immediate danger if the state of the car allows it.  
Water damage  
Water damage can cause permanent damage to your car and severely affect how well it works.  
Important  
Simply drying the car out or allowing it to dry will often be insufficient to resolve significant water damage. A trained  
technician should examine any water damage to determine its full extent and severity.  
Mechanical damage  
The best way to avoid mechanical failures is to follow the intended use and to regularly maintain your car. It is important to con-  
tinuously perform check-ups of the car.  
14.2. Malfunction  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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When part of your car or one of its features is not working as designed, that counts as a malfunction.[ ] It  
1
may not be safe to use the car at all, depending on what type of malfunction the car is experiencing.  
Note  
Immobilised car  
You should consider your car to be immobilised if a malfunction prevents you from driving safely.  
Unresponsive car  
There is a separate section in this manual for power-related issues.  
General advice for malfunctions  
If a function doesn’t work properly, try the following actions:  
Read what the user manual has to say about the function. Make sure that you are aware of what’s required for it to work  
properly. The cause of the problem might be that you are unaware of a limitation of a specific function.  
Restart all related devices and systems. This applies to your car itself, but can also include your phone or an app.  
If there is more than one way to use a function or perform a task, try the alternatives.  
Note  
Changes after software updates  
Software updates can introduce changes to functions that affect how they work. Be sure to read the information  
provided with each update so that you understand why your car may behave differently.  
Possible causes  
When a function isn't working the way you expect it to, there are several possible causes:  
The car's settings have been changed.  
Environmental conditions are affecting your car and its systems.  
Signal interference is affecting connectivity and wireless systems.  
A fuse has blown and needs to be replaced.  
Software error.  
Mechanical failure.  
Contact an authorised Volvo workshop if needed  
If you can’t solve the problem using the information in the user manual, contact an authorised Volvo workshop.  
Take note of what happened around the time the problem appeared. It may help identify the cause. A key event could be:  
Damage to your car.  
Exposure to extreme conditions.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
355 / 396  
Recently performed servicing, maintenance or replacement of a component.  
Recently updated software.  
Any other faults or malfunctions.  
[1]  
In some cases, a suspected fault or failure may instead be an intentional limitation under the conditions experienced by the  
car.  
14.3. Powerless or unresponsive car  
If your car is unresponsive or appears to have no power, the cause could be flat batteries or something  
affecting its electrical systems.  
If your car's batteries are flat, the car will not respond to some of your actions. This includes trying to unlock or start it.  
If your car doesn't respond due to low power, there are several recovery options depending on the situation.  
The following situations can lead to both batteries in your car going flat:  
The car is driven to 0% battery level and is then not immediately recharged.  
The car is left with a low battery level. If not plugged in for charging, the battery level drops further as the car uses a small  
amount of power while parked.  
The car is left without being charged for a long time, which allows the battery level to drop.  
Low temperatures temporarily reducing battery capacity below the required level to keep your car powered.  
Conditions or uses that increase power consumption and result in a faster-than-expected drop in battery level include:  
Use of accessories or power-consuming car functions.  
High temperatures triggering battery cooling.  
Recovery from a flat traction battery  
If only the traction battery is flat, the car's systems have power but it can't be started or driven. Your car shows that the battery  
level is at 0%. In this situation, the 12 V battery can power the systems needed to initiate charging of the traction battery. It's  
important to conserve energy in the 12 V battery so that you can access and charge your car.  
Car recovery actions:  
If you can charge your car where it's parked, do so immediately.  
If your car can't be charged at your current location, have the car recovered and transported to a charging source. In the  
meantime, try to conserve the remaining power in the 12 V battery. This is important for battery health, but also keeps  
essential functionality available for you to use in an emergency.  
Recovery from total loss of power  
If the 12 V battery goes flat, your car will be completely unresponsive. This can happen if something prevents the traction bat-  
tery from keeping the 12 V battery charged, such as allowing the traction battery to go flat and then not charging the car in time.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
356 / 396  

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