If both batteries are flat, your car is entirely unresponsive and cannot be charged as usual.
Recovery actions:
Contact an authorised Volvo workshop or a recovery and roadside assistance service.
If there is a charging source where your car is immobilised, it may be possible to temporarily power the car using a special
exterior 12 V terminal. This can allow you to initiate charging.
If your car can't be charged where it is, it needs to be transported to a location with a charging source. An authorised Volvo
workshop has the equipment to power your car and charge it.
Important
12 V terminal
In the event of a total loss of power, your car can't be unlocked as the locks are electrically operated. To access your car
and charge it, it can be powered for a short time using the externally accessible 12 V terminal. The terminal can be ac-
cessed by removing a small panel below the front bumper, near the front left wheel.
Before any use of the 12 V terminal, consider the following:
Volvo recommends that the 12 V terminal is only used by service technicians for the purpose of accessing the car as
part of immobilisation recovery.
The external 12 V terminal on your car should only be used to make your car accessible. Do not attempt to charge
another car or similar external source from this point.
Only use a 12 V charger with a maximum charging current below 40 A.
Connecting any power source that delivers currents higher than 40 A blows the terminal's fuse, thereby disabling it.
Only use the 12 V terminal for short amounts of time. This is not meant as a way of powering the car continuously.
Make sure to follow the positive and negative markings on the terminals as reversing the polarity of the low voltage
system can lead to damaging the low voltage system components or blowing the 40 A fuse.
Other no power scenarios
There may be cases where you are fairly sure that the battery level is not low. In those cases, a lack of power indicates that the
12 V battery isn't receiving power from the traction battery or can’t deliver power to the car.
Possible scenarios that affect the 12 V power delivery are:
A fuse has blown and needs to be replaced.
The 12 V battery is defective.
There is an electrical, hardware or software fault preventing the car from turning on.
If you can't identify the cause of the problem or solve it by referring to the user manual, contact an authorised Volvo workshop.
14.4. Recovery
Recovery of your car typically requires transporting it with a recovery vehicle. This is necessary if the car is
immobilised and its functions cannot be restored where it is.
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future
instances. For more information, refer to the first page for the complete disclaimer note.
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