2025-2026 Volvo EX30 4 Door User accounts, profiles and services User Manual
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User accounts, profiles and services for Your Volvo EX30 4 Door First Generation (2025-2026)

2. User accounts, profiles and services  
Get more out of your car by customising it using profiles and connecting it to the phone app. This gives you  
access to more features and services, such as support if you're having issues on the road.  
Note  
Many of the services available for your car require a registered personal account, such as your Volvo ID.  
To get the most out of your car experience:  
Connect your Volvo ID  
Download the mobile app for this car to your phone  
Set up your user profile and customise the car's settings  
Sign in with your Google account  
2.1. Setting up your car for the first time  
There is a guide that helps you set up your car the first time you use it.  
The setup guide for your car automatically starts in the display. It guides you through profile creation and other essential  
settings.  
Tip  
Before getting your car  
Before you start, you will need to create a Volvo ID and download the mobile app for the car. This makes the in-car setup  
faster.  
The setup guide covers the following:  
Important settings, such as your car's system language  
Setting up user profiles  
Connecting a key  
Consent to terms and conditions for various car services and other third-party services  
Connecting the car to the mobile app  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Stay parked during setup  
The car needs to be stationary and in P when you go through the setup guide.  
Complete setup  
It's advisable to complete the setup before driving the car. If you exit the guide before going through the necessary steps,  
certain features will be unavailable until you go back and complete the process. You will also be reminded about the  
setup the next time you drive the car.  
No guide?  
If the car has already been set up by someone else, such as a previous owner, you can reset the car to access the setup  
guide again.  
2.2. Volvo ID  
Your Volvo ID is a personal account that gives you access to various services connected to your car.  
You will need your Volvo ID when you use remote features via the mobile app for the car.  
Note  
Available services can vary over time and depend on both region and equipment level.  
2.2.1. Creating a Volvo ID  
Create your Volvo ID in the mobile app for the car or on Volvo's website.  
If you want to use the mobile app to create your Volvo ID, make sure that you have the latest version installed on your phone.  
Open the app on your phone or go to volvocars.com [https://www.volvocars.com] .  
1
Note  
If you use the website, make sure that you are signed in.  
Select the option to create a new Volvo ID and follow the instructions.  
2
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
After creating your Volvo ID, you may need to confirm your email address to fully activate your account.  
2.3. Volvo EX30 app  
The Volvo EX30 app allows you to control certain functions and interact with the car via your phone.  
The Volvo EX30 app is available for iPhone and Android phones. You can download it for free from your phone's app store. The  
app is updated regularly, so make sure that you have the latest version on your phone.  
Note  
The Volvo EX30 app and your car need to be connected to the internet for all services to work properly.  
Here are a few things you can do in the Volvo EX30 app:  
Lock and unlock doors.  
Manage charging.  
Control climate features when parked.  
Check the car's status, such as its battery level and lock status.  
View your account information.  
Explore the user manual.  
Find customer services such as assistance and support.  
2.4. Getting started with Google services  
Signing in with your Google account gives you a personalised experience when using Google services and  
apps such as Maps.  
To sign in to your Google account and take full advantage of Google services, the car needs to be connected to the internet.  
If you don't already have a Google account, go to accounts.google.com/signup [https://accounts.google.com/signup]  
1
and create one.  
Sign in using your Google account via the car's display and follow the instructions.  
2
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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2.5. Customisation and settings  
You can customise many of your car's features and behaviours by accessing its settings.  
Where to find settings  
Settings and adjustments are available in the following places:  
The settings tab in the display contains most of your car's settings and adjustments. To access it, press the car symbol  
in the bottom bar and go to Settings. There are several categories to explore within the tab.  
Some views and in-car apps have their own settings sections. Open the app or view and look around to find available  
customisation options.  
The mobile app for the car has settings related to remote and connected features.  
Setting types  
Your car's settings apply differently depending on their type. Most settings are specific to a user profile, but some apply to all  
users of the car. A few settings are only available to adjust when the owner profile, which has administrative privileges, is in  
use.  
Tip  
Customised experience  
Set up user profiles for all drivers to get a customised experience. There are many profile-specific settings that are applied  
automatically when you select your profile.  
Some settings apply indefinitely from the moment you change them, while others may only be temporarily applied, such as un-  
til the end of the current drive.  
2.6. Car user profiles  
For a more customised experience, you can set up user profiles for different drivers.  
To access all of your car's features, you need to set up the owner profile. You can then add co-driver profiles for more users.  
Having individual user profiles allows each driver to save customised settings and adjustments which are automatically applied  
when their profile is selected.  
Profile type Who uses it?  
The permanent user profile for the owner of the car.  
Owner  
Guest  
A guest user profile that's available for temporary users of the car.  
Up to four additional user profiles for regular users of the car.  
Co-driver  
The owner has all the administrative privileges while the co-drivers have some of them. The guest can make some adjustments  
but that profile resets after every driving cycle.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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You can find the profile settings in settings, where you can do the following:  
Switch profiles  
Change your profile name  
Add an account to your profile  
Connect a key to your profile  
Enable profile lock  
View and change your privacy settings  
Connect the mobile app for the car to your car  
Remove your profile  
Note  
The owner can also manage other profiles in their profile settings.  
2.6.1. Switching profiles  
You can switch between profiles in the display.  
Note  
Only available while stationary  
You can only switch profiles when the car is stationary and in P. It's also unavailable during certain tasks.  
Locked profile?  
You might need a PIN, pattern or password to unlock a profile before using it.  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Switch profile.  
Select your profile from the profile picker.  
The car switches to your profile.  
2
3
>
2.6.2. Adding a profile  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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You can add different profiles in the car's display.  
In the setup guide  
The setup guide in the display has instructions for how to add the owner profile. You can also add other co-driver profiles later  
in profile settings.  
Note  
If you don't complete the setup guide, some features and services are unavailable.  
Add a profile in profile settings  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Switch profile.  
2
3
Press Add new profile and follow the instructions in the display.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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2.6.3. Removing a profile  
Find out how to remove a profile in the display.  
Note  
Guest profile  
You cannot remove the guest profile.  
Removing the owner profile  
You can only remove the owner profile by resetting the car.  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Manage profile → Remove profile.  
Select Remove.  
2
3
Tip  
The owner can remove other profiles if they have access to them.  
When you have removed a profile, the car will automatically go to the guest profile.  
2.6.4. Assigning a key to profile  
You can only assign one key to your profile. Choose distance-capable key or a key card.  
In the setup guide  
You can assign your key to the owner profile in the setup guide. When it's time, place your key on the NFC reader and follow the  
instructions in the display. You can also do it later in profile settings.  
Assigning a key to a profile in profile settings  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Access and privacy → Connect key to profile.  
Press Connect and follow the instructions in the display.  
2
3
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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2.6.5. Managing keys assigned to profiles  
You can only assign one key to your profile. If you want to assign another key, you need to remove the  
connected key first.  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Access and privacy → Connected key.  
Press Remove.  
2
3
2.6.6. Restricting access to a profile  
You can restrict access to a profile by adding a profile lock. When a profile lock is active, you need a PIN,  
pattern or password to unlock the profile.  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Access and privacy → Enable profile lock.  
Press Enable.  
2
3
4
Select your preferred lock type and follow the instructions in the display.  
If you want to change the profile lock, press Edit.  
2.6.7. Adding an account to a profile  
You can add different accounts to your profile. This includes accounts from third-party apps.  
Press the car symbol  
in the bottom bar and go to Settings.  
1
Go to Profiles → Accounts → Add new account.  
Press Add.  
2
3
You will see a list of possible accounts to add.  
>
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Select the account you want to add and follow the instructions in the display.  
4
If you want to remove an account from your profile, select the account under Accounts and press Remove.  
2.7. Volvo Assistance  
Volvo Assistance is a service that provides assistance and remote access to certain car features. You can  
contact a Volvo Assistance service centre at any time for assistance.  
If you experience any unpredictable problems on the road, you can call Volvo Assistance. This includes if:  
your car's battery runs out of charge  
your car breaks down  
you get a puncture.  
Volvo Assistance is available in the mobile app for the car and by pressing the assist button  
in the car's ceiling.  
Note  
Not for emergencies  
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate  
emergency assistance include traffic accidents, acute illness and external threats.  
An included service  
Volvo Assistance is included with new Volvo cars for the first few years of ownership.[1] For more information regarding your  
car, contact Volvo support or a Volvo dealer.  
Note  
If you don't have a Volvo Assistance agreement, you will still be able to use the service for an extra cost.  
Terms and conditions  
Volvo Assistance is intended to be active for as long as the car is used and the technology it relies on is supported, such as the  
car's mobile network connectivity.  
Certain information, including personal data, needs to be shared with Volvo in order to use Volvo Assistance. Read more about  
data handling at volvocars.com/intl/legal/privacy [https://www.volvocars.com/intl/legal/privacy] .  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Volvo reserves the right to reduce Volvo Assistance functionality that it deems no longer practically possible to maintain.  
If a car remains unused for more than one year, it is considered no longer in use.  
If you need any help or have any questions regarding Volvo Assistance, contact Volvo support.  
[1]  
Availability and inclusion with new cars varies between regions.  
2.7.1. Calling Volvo Assistance for roadside assistance  
You can press the assist button in the car's ceiling to contact Volvo Assistance for roadside assistance.[ ] For  
1
example, if you experience any unpredictable problems on the road, such as if your car's battery runs out of  
charge, your car breaks down or you get a puncture.  
Note  
Not for emergencies  
If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate  
emergency assistance include traffic accidents, acute illness and external threats.  
Using Volvo Assistance abroad  
If you press the assist button  
when you are abroad, you will reach Volvo Assistance in your home country.  
Tip  
You can also use the mobile app for the car to contact Volvo Assistance.  
The assist button is located in the ceiling, on the right side of the overhead console.  
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instances. For more information, refer to the first page for the complete disclaimer note.  
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Press and hold the assist button for at least 2 seconds.  
1
The car makes a voice call to Volvo Assistance. It also sends information such as its location and status.  
>
The Volvo Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.  
Tip  
If you leave the call view during the voice call, you can always press the phone widget to return to the call view  
again. You can also end the voice call in the call view.  
If the voice call fails, the Volvo Assistance call centre has the ability to respond based on information sent by the car.  
[1]  
Availability depends on region.  
2.8. Emergency assistance  
In an emergency, the car can connect you to an emergency call centre. This is done automatically in response  
to severe collisions or manually by pressing the SOS button in the ceiling.[ ]  
1
Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Built to work after a collision  
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is de-  
signed to survive severe collisions and has its own backup battery in case the regular power supply fails.  
When an emergency call is made, the following happens:  
ꢀ. The car makes avoice call to an emergencycall centre. It also sends information such as its location and status.  
ꢁ. The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
ꢂ. If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
Automatic emergency response  
The car automatically attempts to contact an emergencycall centre if it registers a collision above a certain level of severity.[2]  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Note  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks  
down or you get a puncture.  
[1]  
[2]  
Availability varies between regions. Contact Volvo support for more information.  
For example, when safety features such as airbags or seatbelt pretensioners have deployed.  
2.8.1. Calling emergency services with SOS button  
A long press of the SOS button in the car's ceiling connects you to an emergency call centre.[ ]  
1
Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks  
down or you get a puncture.  
The SOS button is located in the ceiling, on the left side of the overhead console.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Press and hold the SOS button for at least 2 seconds.  
1
The car makes a voice call to an emergency call centre. It also sends information such as its location and status.  
The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
>
Tip  
If you leave the call view during the voice call, you can always press the phone widget to return to the call view  
again. You can also end the voice call in the call view.  
If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
Note  
If you press the SOS button for too long, you will restart the system.  
[1]  
Availability may vary between regions.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
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Related Topics

Volvo ID Creating a Volvo ID Volvo EX30 app Getting started with Google services Customisation and settings Car user profiles Adding a profile Removing a profile Assigning a key to profile Managing keys assigned to profiles Restricting access to a profile Adding an account to a profile Volvo Assistance Calling Volvo Assistance for roadside assistance Emergency assistance Calling emergency services with SOS button

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