Get User accounts, profiles and services -> Volvo Assistance Guide for Volvo EX30 4 Door First Generation (2025-2026)

Select the account you want to add and follow the instructions in the display.

If you want to remove an account from your profile, select the account under Accounts and press Remove.

2.7. Volvo Assistance

Volvo Assistance is a service that provides assistance and remote access to certain car features. You can

contact a Volvo Assistance service centre at any time for assistance.

If you experience any unpredictable problems on the road, you can call Volvo Assistance. This includes if:

your car's battery runs out of charge

your car breaks down

you get a puncture.

Volvo Assistance is available in the mobile app for the car and by pressing the assist button

in the car's ceiling.

Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate

emergency assistance include traffic accidents, acute illness and external threats.

An included service

Volvo Assistance is included with new Volvo cars for the first few years of ownership.^[1]For more information regarding your

car, contact Volvo support or a Volvo dealer.

Note

If you don't have a Volvo Assistance agreement, you will still be able to use the service for an extra cost.

Terms and conditions

Volvo Assistance is intended to be active for as long as the car is used and the technology it relies on is supported, such as the

car's mobile network connectivity.

Certain information, including personal data, needs to be shared with Volvo in order to use Volvo Assistance. Read more about

data handling at volvocars.com/intl/legal/privacy [https://www.volvocars.com/intl/legal/privacy] .

The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future

instances. For more information, refer to the first page for the complete disclaimer note.

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Note

Volvo reserves the right to reduce Volvo Assistance functionality that it deems no longer practically possible to maintain.

If a car remains unused for more than one year, it is considered no longer in use.

If you need any help or have any questions regarding Volvo Assistance, contact Volvo support.

[1]

Availability and inclusion with new cars varies between regions.

2.7.1. Calling Volvo Assistance for roadside assistance

You can press the assist button in the car's ceiling to contact Volvo Assistance for roadside assistance.^{[ ]}For

example, if you experience any unpredictable problems on the road, such as if your car's battery runs out of

charge, your car breaks down or you get a puncture.

Note

Not for emergencies

If you need assistance in an emergency situation, press the SOS button instead. Situations that could require immediate

emergency assistance include traffic accidents, acute illness and external threats.

Using Volvo Assistance abroad

If you press the assist button

when you are abroad, you will reach Volvo Assistance in your home country.

Tip

You can also use the mobile app for the car to contact Volvo Assistance.

The assist button is located in the ceiling, on the right side of the overhead console.

The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future

instances. For more information, refer to the first page for the complete disclaimer note.

32 / 396

Press and hold the assist button for at least 2 seconds.

The car makes a voice call to Volvo Assistance. It also sends information such as its location and status.

The Volvo Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.

Tip

If you leave the call view during the voice call, you can always press the phone widget to return to the call view

again. You can also end the voice call in the call view.

If the voice call fails, the Volvo Assistance call centre has the ability to respond based on information sent by the car.

[1]

Availability depends on region.

2.8. Emergency assistance

In an emergency, the car can connect you to an emergency call centre. This is done automatically in response

to severe collisions or manually by pressing the SOS button in the ceiling.^{[ ]}

Note

Strictly for emergencies

Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.

Built to work after a collision

Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is de-

signed to survive severe collisions and has its own backup battery in case the regular power supply fails.

When an emergency call is made, the following happens:

ꢀ. The car makes avoice call to an emergencycall centre. It also sends information such as its location and status.

ꢁ. The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.

ꢂ. If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.

Automatic emergency response

The car automatically attempts to contact an emergencycall centre if it registers a collision above a certain level of severity.^[2]

The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future

instances. For more information, refer to the first page for the complete disclaimer note.

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User accounts, profiles and services -> Volvo Assistance for Your Volvo EX30 4 Door First Generation (2025-2026)

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