2025-2026 Volvo EX30 4 Door User accounts, profiles and services -> Emergency assistance User Manual
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User accounts, profiles and services -> Emergency assistance for Your Volvo EX30 4 Door First Generation (2025-2026)

Press and hold the assist button for at least 2 seconds.  
1
The car makes a voice call to Volvo Assistance. It also sends information such as its location and status.  
>
The Volvo Assistance call centre tries to communicate with the people in the car to find out what kind of help you need.  
Tip  
If you leave the call view during the voice call, you can always press the phone widget to return to the call view  
again. You can also end the voice call in the call view.  
If the voice call fails, the Volvo Assistance call centre has the ability to respond based on information sent by the car.  
[1]  
Availability depends on region.  
2.8. Emergency assistance  
In an emergency, the car can connect you to an emergency call centre. This is done automatically in response  
to severe collisions or manually by pressing the SOS button in the ceiling.[ ]  
1
Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Built to work after a collision  
Calling an emergency call centre after a collision requires that the system is not critically damaged. The system is de-  
signed to survive severe collisions and has its own backup battery in case the regular power supply fails.  
When an emergency call is made, the following happens:  
ꢀ. The car makes avoice call to an emergencycall centre. It also sends information such as its location and status.  
ꢁ. The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
ꢂ. If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
Automatic emergency response  
The car automatically attempts to contact an emergencycall centre if it registers a collision above a certain level of severity.[2]  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
33 / 396  
Note  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks  
down or you get a puncture.  
[1]  
[2]  
Availability varies between regions. Contact Volvo support for more information.  
For example, when safety features such as airbags or seatbelt pretensioners have deployed.  
2.8.1. Calling emergency services with SOS button  
A long press of the SOS button in the car's ceiling connects you to an emergency call centre.[ ]  
1
Note  
Strictly for emergencies  
Situations that could require immediate emergency assistance include traffic accidents, acute illness and external threats.  
Not an emergency?  
If you need help on the road but aren't in an emergency situation, press the assist button  
to call Volvo Assistance in-  
stead. Volvo Assistance can help you in certain situations, such as if your car's battery runs out of charge, your car breaks  
down or you get a puncture.  
The SOS button is located in the ceiling, on the left side of the overhead console.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
34 / 396  
Press and hold the SOS button for at least 2 seconds.  
1
The car makes a voice call to an emergency call centre. It also sends information such as its location and status.  
The emergency call centre tries to communicate with the people in the car to find out what kind of help you need.  
>
Tip  
If you leave the call view during the voice call, you can always press the phone widget to return to the call view  
again. You can also end the voice call in the call view.  
If the voice call fails, the emergency call centre has the ability to respond based on information sent by the car.  
Note  
If you press the SOS button for too long, you will restart the system.  
[1]  
Availability may vary between regions.  
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future  
instances. For more information, refer to the first page for the complete disclaimer note.  
35 / 396  

Related Topics

User accounts, profiles and services
Volvo ID Creating a Volvo ID Volvo EX30 app Getting started with Google services Customisation and settings Car user profiles Adding a profile Removing a profile Assigning a key to profile Managing keys assigned to profiles Restricting access to a profile Adding an account to a profile Volvo Assistance Calling Volvo Assistance for roadside assistance Calling emergency services with SOS button

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