14. Immobilised car and recovery
If you can't drive your car, it’s considered to be immobilised. You can always contact an authorised Volvo
workshop if you’re unable to find a solution in the manual or if you are uncertain about how to proceed.
Depending on the nature of the problem, you may be able to solve it on your own or with assistance from an authorised Volvo
workshop or other services. In this part of the manual, you will find a number of scenarios and how to handle them safely.
In a situation where there are injuries or risk of injury, prioritise safety and medical needs over car recovery. Don’t hesitate to
contact emergency services if necessary.
The following scenarios have their own manual sections that can help you identify the underlying issue and what the necessary
steps for recovery are.
The car malfunctions and the car can't be used as intended.
The battery is flat and the car is unresponsive.
There is physical damage to the car. The damage can make the car unsuitable to drive or cause immobilisation. Even
superficial damage needs to be evaluated to ensure that you can safely use the car.
14.1. Damaged car
If your car is damaged, it is important to identify the extent and severity of the damage to determine how to
handle the car safely.
Damage can immobilise your car or make it unsafe to drive.
Contact an authorised Volvo workshop if your car has been damaged or if it shows signs of damage sustained while parked. If
the damage immobilises or severely impairs the car's performance, recovery through a roadside assistance and recovery service
is necessary.
Important
Minor damage
Your car can self-diagnose many defects, but it can’t detect all types of damage or predict their consequences. A small
impact resulting in superficial damage can disturb components behind the affected area, such as misaligning a parking
sensor behind a bumper. It is therefore important to have seemingly minor or superficial damage examined by a trained
technician to determine the full extent of the damage.
Immobilising damage
There are several types of damage that can immobilise the car. They include, but are not limited to:
Collision damage
Puncture
Windscreen damage
The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future
instances. For more information, refer to the first page for the complete disclaimer note.
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