Get Immobilised car and recovery -> Recovery Guide for Volvo EX40 SUV First Generation (2025-2026)

5. Check that the clamps are properly attached. Poor contact can cause sparks or the clamps to loosen during the start

attempt.

Start attempt

6. Activate the external battery and charge your car's battery for a few minutes. If you are using the battery on another car, let

its engine run at a slightly higher idling speed than normal, approx. 1500 rpm.

Warning

Do not touch the leads or clamps while either battery is active. There is a risk of creating sparks.

7. Start your car.

Check the driver display to see if your car is ready to drive.

If the start attempt fails, keep charging for 10 minutes and then try again.

8. While your car is still running, remove the leads in the opposite order to how you installed them. First remove the black lead

from your car and then the black lead from the external battery. Next, remove the red lead from your 12 V battery and then

the red lead from the external battery. Make sure that the black jump lead does not touch any of the positive terminals or the

red jump lead.

Keep your car running for a while to charge the 12 V battery. It charges better while you drive.

Note

Make sure the start and stop feature is disabled until the battery has had enough time to recharge. Otherwise, there is a

risk that the auto-start will fail.

If the traction battery is also flat, you need to charge it with a charging cable after you get the electric system running again to

be able to start the engine.

14.4. Recovery

Recovery of your car typically requires transporting it with a recovery vehicle. This is necessary if the car is

immobilised and its functions cannot be restored where it is.

Contact an authorised Volvo workshop if you need to recover your car.^[1]

The recommended recovery procedure depends on the conditions and state of the car. If your car is damaged and is in safety

mode, it must not be towed and should be lifted onto the recovery vehicle's platform.

The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future

instances. For more information, refer to the first page for the complete disclaimer note.

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Important

Wheels off the ground

Regardless of your car's condition, it must be transported with all wheels off the ground when recovered. Forced wheel

rotation during transportation can severely damage the car.

Keep a safe distance

Do not allow anyone to stand directly behind your car if it is pulled onto the recovery vehicle.

[1]

For urgent recovery needs, you can also directly contact a recovery and roadside assistance service.

14.5. Safety mode

If your car detects damage that compromises safety, it can enter safety mode.

Safety mode limits the available functions when your car has sustained damage. The car must undergo damage assessment

and repairs^[1]if safety mode has been activated. Contact an authorised Volvo workshop if safety mode has been activated for

any reason.

The displays clearly indicate when the car is in safety mode, if they are still functioning.

When safety mode is active, you cannot drive the car. However, if you need to move your car out of immediate danger, you can

try to exit safety mode by restarting your car. Driving the car after safety mode has been deactivated should be done with cau-

tion and only for very short distances, such as to the side of the road.

Important

When you exit safety mode, the car performs a safety check-up. This is communicated in the driver display. If the check-

up fails, you cannot exit safety mode to move the car.

Warning

Do not tow the car without first activating tow mode. This is done in the centre display.

Resetting your car's status without performing damage assessment and repairs can result in further damage to the

car as well as personal injury.

[1]

Volvo recommends an authorised Volvo workshop

The content of this manual represents the status of the user manual at the time of printing and may not be completely valid in future

instances. For more information, refer to the first page for the complete disclaimer note.

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Immobilised car and recovery -> Recovery for Your Volvo EX40 SUV First Generation (2025-2026)

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