Opening and Closing for Your Volkswagen Atlas SUV Second Generation (2024-2025)

Opening and Closing  
Vehicle key  
Vehicle key functions  
Fig. 37 Vehicle key.  
Unlock the vehicle. All turn signals will flash twice.  
Unlock the trunk lid separately. All turn signals will flash twice.  
Lock the vehicle. All turn signals will flash once.  
Indicator light: flashes when a button is pressed.  
Panic button (depending on vehicle equipment).  
Fig. 38 Vehicle key with remote start relay function.  
Unlock the vehicle. All turn signals will flash twice.  
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Unlock the trunk lid separately. All turn signals will flash twice.  
Lock the vehicle. All turn signals will flash once.  
Indicator light: flashes when a button is pressed.  
Panic button (depending on vehicle equipment).  
Remote start relay function (depending on the vehicle equipment).  
Panic button (depending on vehicle equipment)  
Only use the panic button  
in case of an emergency. When you press the panic button, the horn will sound and the vehicle  
lights will flash. Pressing the panic button again switches off the alarm.  
Remote start relay button (depending on vehicle equipment)  
1. To carry out the remote start, press button  
once and press button  
twice ⇒ Remote start relay function.  
During remote start, the parking light turns on. Pressing the  
WARNING  
button switches off the engine.  
If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the trunk  
lid, start the engine, or switch on the ignition and thereby activate electrical equipment, such as the power windows. This  
can cause accidents and serious or fatal injuries.  
Always take all vehicle keys with you when leaving the vehicle.  
WARNING  
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the  
vehicle in motion or be subjected to very high or low temperatures. There is a risk of accidents and serious or fatal  
injuries.  
Never leave children, people requiring assistance or animals unattended in the vehicle.  
NOTICE  
External influences may limit the functionality of the remote control vehicle key and damage it.  
Protect the vehicle key from moisture and strong impacts.  
Regular use of comfort systems and other usage patterns shorten the service life of the button cell in the vehicle key.  
Emergency key  
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Fig. 39 Vehicle key: releasing the emergency key.  
Briefly press the release button. The key ring will fold open.  
Press the release button and pull out the emergency key in the direction of the arrow.  
Emergency key.  
An emergency key that can be used to manually unlock and lock the vehicle is located in the vehicle key fig. 39.  
In the event of a discharged vehicle battery or vehicle key battery, it may be necessary to perform emergency locking or  
emergency release of the vehicle ⇒ Locking the front passenger door and rear doors in an emergency .  
Replacing the button cell battery  
Volkswagen recommends having the button cell changed by suitably qualified professionals. Volkswagen recommends  
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility ⇒  
.
Fig. 40 Remote control vehicle key: opening the battery compartment cover.  
Emergency key.  
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Lever out the cover.  
Fig. 41 Vehicle key: replacing the button cell battery  
1. Remove the emergency key fig. 40 , ⇒ Emergency key.  
2. Insert the emergency key in the slot, push it in the direction of the arrow and lever out the cover fig. 40.  
3. Lift the button cell battery out of the battery compartment fig. 41 , ⇒  
.
4. Press the new button cell battery into the battery compartment.  
5. Press the cover onto the housing fig. 41 , ⇒  
6. Store the emergency key ⇒ Emergency key.  
.
7. Dispose of drained battery in a way that will not harm the environment.  
DANGER  
If button cell batteries are swallowed or enter the windpipe, serious or fatal injuries will occur within a very short time due  
to choking or internal burns.  
Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.  
Always keep the remote control vehicle keys and key fob with button cell batteries out of the reach of children.  
NOTICE  
If the button cell battery is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key.  
Only replace a drained battery with a new battery of the same voltage, size, and specification.  
Make sure the battery is facing in the right direction when inserting it.  
If the battery compartment cover cannot be closed, do not use the remote control.  
The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special  
handling. Observe all legal requirements regarding the handling and disposal of these batteries ⇒ Product recycling.  
Volkswagen recommends having this service carried out for you by suitably qualified professionals. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
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Synchronizing a vehicle key  
If the vehicle cannot be unlocked or locked using the vehicle key, synchronize the vehicle key or replace the button cell batter  
⇒ Replacing the button cell battery.  
Synchronizing a vehicle key  
1. Fold out the key bit or remove the emergency key.  
2. If necessary, remove the cap from the driver's door handle ⇒ Locking the front passenger door and rear doors in an  
emergency.  
3. Press the  
button on the vehicle key.  
4. Unlock the vehicle using the key bit.  
5. Open the driver door.  
If the vehicle is equipped with an anti-theft alarm system, the alarm will be triggered immediately ⇒ Anti-theft alarm  
system.  
6. Switch the ignition on.  
This completes the synchronization.  
Troubleshooting  
Vehicle cannot be locked or unlocked  
The remote control vehicle key is disrupted by objects, poor weather conditions or transmitters on the same frequency band  
close to the vehicle (e.g. cell phones), as well as by a drained button cell battery.  
1. Close the driver door.  
Or: Synchronize the vehicle key ⇒ Synchronizing a vehicle key.  
Or: Change the battery cell in the vehicle key ⇒ Replacing the button cell battery.  
To protect the central locking from overloading, it switches off briefly.  
1. Wait for about 10 seconds.  
2. Try to activate the central locking again.  
The indicator light is not blinking  
If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the  
vehicle key must be replaced.  
Vehicle does not blink during locking  
All doors, the engine hood and the trunk lid must be completely closed. The turn signals will only blink if the vehicle is  
completely closed.  
Check that the vehicle key is close enough to the vehicle.  
Check the battery charge level of the key battery.  
The indicator light in the vehicle key must turn on briefly each time the buttons are pressed.  
The central locking button lights up white  
The vehicle is unlocked.  
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Close all the doors and press the central locking button in the door.  
If all the doors have been locked from the inside, the central locking button lights up yellow.  
If the central locking switch remains lit up white, the doors are not locked and there is a malfunction. Contact a qualified  
professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service  
Facility.  
The vehicle cannot be unlocked because the key battery is dead  
1. Remove the emergency key from the vehicle key ⇒ Emergency key.  
2. Insert the emergency key into the door lock cylinder and turn it counterclockwise.  
For right-hand drive vehicles, turn the emergency key clockwise.  
3. The driver door is mechanically unlocked.  
4. Open the driver door.  
5. Switch the ignition on. The alarm stops.  
6. To unlock the remaining doors, press the central locking button in the door.  
Depending on the vehicle equipment, an alarm is triggered when the door is opened.  
The vehicle cannot be unlocked because the vehicle battery is dead  
1. Remove the emergency key from the vehicle key ⇒ Emergency key.  
2. Insert the emergency key into the door lock cylinder and turn it counterclockwise.  
For right-hand drive vehicles, turn the emergency key clockwise.  
3. The driver door is mechanically unlocked.  
4. Open the driver door.  
5. If SAFELOCK was not engaged previously, all doors can now be opened and unlocked individually by pulling on the insid  
door handle.  
6. The other doors cannot be opened when SAFELOCK is engaged.  
Once the comfort battery has been charged, the central locking functions will become available again.  
You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen  
Service Facility.  
“Keyless Access” with push-button start  
Introduction  
The Keyless Access with push-button start makes it possible to unlock and lock the vehicle without actively using the key. A  
valid vehicle key must be present within the vicinity of the vehicle to use this function.  
Unlocking or locking using Keyless Access  
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Fig. 42 Keyless Access: Sensor ranges (general example).  
Fig. 43 In door handle: sensors.  
Sensor on the inside of the driver or passenger door handle.  
Sensor on the outside of the driver or passenger door handle.  
Configuring Keyless Access  
The behavior of the Keyless Access with push-button start can be set in the Opening and closing menu in the Infotainment  
system.  
It is recommended that you always leave the Keyless Access with push-button start activated.  
Unlocking the vehicle  
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1. Touch the sensor fig. 43 on the inside of the driver or passenger door handle.  
The turn signals flash twice when unlocking the vehicle.  
Unlocking the vehicle upon approach  
Depending on the vehicle equipment, the vehicle can be automatically unlocked upon approach. The following conditions  
must be met at the same time:  
The function is activated in the Infotainment system.  
The remote control vehicle key is in the vehicle unlocking area.  
If automatic unlocking is successful, all of the turn signals will flash twice.  
If the vehicle is not unlocked for a long period of time, the function will only available again after the next time the engine is  
started.  
If single door unlocking is activated, the driver door can only be unlocked by approaching the driver's side. Other doors will no  
be unlocked.  
Locking the vehicle  
1. Switch the ignition off.  
2. Close the driver door or front passenger door.  
3. Touch the sensor fig. 43 on the outside of the driver or passenger door handle.  
All turn signals flash once when locking the vehicle.  
Locking the Vehicle Upon Exiting  
Depending on the vehicle equipment, the vehicle can be locked automatically upon exiting. The following conditions must be  
met at the same time:  
The function is activated in the Infotainment system.  
The last key belonging to the vehicle exits the locking area.  
If automatic locking is successful, all of the turn signals will flash once.  
If another vehicle key is in the vehicle, the vehicle will not lock automatically.  
To deactivate automatic locking once:  
1. Press the  
button for longer than two seconds with a door open.  
Automatic locking will be unavailable until the next time the vehicle is deliberately locked.  
The vehicle will only lock if all of the doors and the trunk lid are closed. Depending on the vehicle settings, a double  
warning tone may sound to indicate open doors or windows.  
If the key is within the detection range around the vehicle for a long period of time, there may be restrictions to locking upon  
exiting or unlocking upon approach.  
Some devices may prevent locking. The vehicle then remains unlocked without an audible warning. Always be aware of  
whether or not the vehicle is locked.  
If the vehicle is parked for a long time and has not been used, the vehicle can only be unlocked via the sensor on the  
inside of the driver door handle or the vehicle key.  
Unlocking and locking the trunk lid  
If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically when  
opened fig. 42.  
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The trunk lid locks automatically after it closes.  
The trunk lid will not lock automatically if the vehicle is completely unlocked.  
Deactivating Keyless Access temporarily  
You can temporarily deactivate Keyless Access with push-button start to prevent the vehicle from being unlocked and started  
by unauthorized people.  
1. Lock the vehicle with the  
button on the vehicle key.  
2. Within five seconds of locking the vehicle, touch the sensor on the outside of the door handle once fig. 43. Do not grasp  
the door handle during this process.  
Keyless Access is now temporarily deactivated.  
3. To check that it has actually been deactivated, wait at least 10 seconds and then pull on the door handle.  
The door should not open.  
The next time the vehicle is unlocked, you must use the vehicle key. Keyless Access will be reactivated the next time the  
vehicle is unlocked.  
Operating convenience functions  
The electric windows close automatically.  
On vehicles with a tilting and sliding panoramic sunroof, the sunroof also closes.  
To close the windows automatically:  
1. After you have exited the vehicle, press and hold the sensor on the driver or front passenger door handle for a few  
seconds fig. 43.  
The sensor functions can be adjusted in the Vehicle settings menu in the Infotainment system.  
The unlock function is deactivated for several seconds so that you can check if the vehicle locked correctly.  
If the sensor is touched twice, the entire vehicle will unlock even after a single door is unlocked.  
Troubleshooting  
If Keyless Access is not working  
The sensor function may be impaired if the sensor is dirty.  
1. Clean the sensors.  
If all turn signals flash four times  
The vehicle key that was last used is still in the vehicle.  
1. Remove the vehicle key and lock the vehicle.  
Automatic sensor deactivation  
The sensors will deactivate automatically under the following conditions:  
If the vehicle is not unlocked or locked for a long period of time  
If a sensor is triggered too frequently  
Reactivating the sensor pads:  
1. Unlock the vehicle using the  
button on the vehicle key.  
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Valid vehicle key cannot be detected  
The yellow indicator light turns on. A message will also appear in the instrument cluster display.  
The vehicle key is no longer in the vehicle or within range of the sensors.  
1. Do not switch the ignition off.  
2. Bring the vehicle key back into the vehicle or within range of the sensors.  
Or: depending on the vehicle equipment, remove the vehicle key from the immediate vicinity of the wireless charging  
function. Then place the vehicle key on the center console shelf.  
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen  
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
If at least one window is open and the sensors in one door handle are permanently activated, then all windows will close.  
If the message Keyless faulty. appears in the instrument cluster display, there may be a malfunction in the Keyless Access  
system. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
Doors and central locking  
Introduction  
The doors can be manually locked and in some cases unlocked, for example if the vehicle key or the central locking system is  
malfunctioning.  
The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel filler flap from one location.  
The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the engine is  
stopped.  
Display for open doors  
An image in the instrument cluster display indicates if one or more doors have not opened or closed correctly.  
Do not continue driving!  
1. Safely park the vehicle, if necessary.  
2. Open the respective door and close it again.  
The image is also displayed when the ignition is switched off, and it turns off several seconds after the doors are closed and  
the vehicle has been locked.  
WARNING  
If a door is not closed correctly, it can open suddenly while driving and cause serious or fatal injuries.  
Stop immediately and close the door.  
When closing the door, make sure it engages securely and completely. When closed, the door must be flush with  
the areas of the vehicle body that are around the door.  
WARNING  
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause  
serious injuries.  
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Always hold the door handle firmly when opening and closing the door.  
WARNING  
Opening and closing the doors and trunk lid without due care can be dangerous and result in serious injuries.  
Do not open or close the doors and trunk lid if anyone is in the way.  
WARNING  
The central locking system locks all the doors. In case of an emergency or accident, locked doors can make it more  
difficult for first responders to access the vehicle interior. When the vehicle is locked from the outside, the doors and  
power windows cannot be opened from the inside. There is a risk of serious or fatal injuries.  
Never leave children, people requiring assistance or animals unattended in the vehicle.  
WARNING  
All doors can be locked from the inside using the central locking button. Otherwise, children, people requiring assistance  
or animals could be locked inside the vehicle. In an emergency, they may not be able to exit the vehicle without assistance  
or help themselves. Otherwise, they may be subjected to very high or low temperatures. There is a risk of serious or fatal  
injuries.  
Never leave children, people requiring assistance or animals unattended in the vehicle.  
NOTICE  
Careless handling of the emergency lock components can result in vehicle damage.  
Use caution when using emergency locking or emergency unlocking.  
When the vehicle is locked from the inside, it reduces the risk of opening the doors unintentionally and of unauthorized  
people entering the vehicle.  
Indicator light in the driver's door  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
The indicator light for the central locking system is located in the driver's door.  
The indicator light shows the status of the central locking system for around 30 seconds after the vehicle is locked.  
The red LED light blinks at short intervals for around 2 seconds.  
The status of the central locking system is then displayed for around 28 seconds:  
Vehicles without SAFELOCK  
If the red LED light blinks at long intervals, the vehicle will be locked.  
After around 30 seconds, the LED light blinks at slow intervals.  
Special conditions  
If the red LED light comes on continuously, there is a fault in the central locking system or the anti-theft alarm system.  
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Automatic locking and unlocking  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Depending on how your vehicle is equipped, settings for the central locking can be configured in the Vehicle settings menu in  
the Infotainment system.  
Automatic locking (Auto Lock)  
The vehicle locks automatically at speeds of approx. 15 km/h (approx. 9 mph) or higher. If the vehicle is locked, the  
indicator light will turn yellow in the central locking button.  
Automatic unlocking (Auto Unlock)  
If one of the following conditions apply, all doors and the trunk lid will unlock automatically:  
Or: the electronic parking brake is engaged and the ignition is switched off.  
Or: if the door handle has been pulled.  
Or: if airbags have deployed during a collision ⇒ Troubleshooting.  
The Auto Unlock function makes it possible for first responders to access the inside of the vehicle.  
Central locking button  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Fig. 44 In the driver's door: Central locking button (general example).  
Central locking button.  
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Fig. 45 In the driver's door: Button for powered opening of the trunk lid (general example).  
Button for powered opening of the trunk lid.  
– Unlock the vehicle.  
– Lock the vehicle.  
– Open the trunk lid.  
The central locking button functions both when the ignition is on or off, but only when all the doors are closed.  
If the  
switch in the driver door is pulled, only the trunk lid will open. All doors remain locked.  
If the vehicle is locked from the outside using the vehicle key, the central locking buttons will be disabled.  
If the vehicle is locked from the inside using the central locking button, then:  
The  
indicator light in the button will turn yellow if all doors are closed and locked.  
The anti-theft alarm system will not be activated ⇒ Anti-theft alarm system.  
The doors can be opened from the inside by pulling the door handle. The  
indicator light in the button turns off. The  
unopened doors and the trunk lid will remain locked and cannot be opened from the outside.  
Opening and closing the driver's door in an emergency  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
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Fig. 46 Driver’s door handle: prying off the cap.  
When the vehicle is locked manually, all of the doors will lock. Only the driver door will unlock when unlocking manually.  
Note the information about the anti-theft alarm system ⇒ Anti-theft alarm system.  
1. Position the key bit or emergency key on the notch in the driver door handle from below.  
2. Hold your index finger under the key bit.  
3. Use the vehicle key to pry the cap off in the direction of the arrow fig. 46.  
4. Insert the key bit in the lock cylinder and unlock or lock the vehicle.  
5. Pull on the door handle and reinstall the cap.  
Special considerations for manual unlocking  
An alarm is triggered when the driver's door is opened ⇒ Anti-theft alarm system.  
An emergency start must be performed after unlocking ⇒ Troubleshooting.  
Switch the ignition on to turn off the alarm.  
The electronic immobilizer will detect a valid vehicle key.  
The anti-theft alarm system is not activated when the vehicle is manually locked using the key bit ⇒ Anti-theft alarm  
system.  
Locking the front passenger door and rear doors in an emergency  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
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Fig. 47 On the front of the right rear door: emergency locking the vehicle with the vehicle key (general example).  
The front passenger door and the rear doors can each be locked manually.  
The anti-theft alarm system is not activated when this happens ⇒ Anti-theft alarm system.  
1. Open the door.  
2. Insert the key bit or emergency key into the slot and turn it fig. 47.  
3. Check that the door is locked.  
4. Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.  
Doors can be unlocked and opened from the inside by pulling the door handle.  
Child safety lock  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
The child safety locks are located on the inner door panels of the rear doors.  
The child safety lock reduces the risk of the rear doors being opened from the inside ⇒  
.
When the child safety lock is switched on, the door can only be opened from the outside.  
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Fig. 48 Child safety lock:  
left rear door,  
right rear door.  
Child safety lock is switched off.  
Child safety lock is switched on.  
Switching the child safety lock on or off  
1. Unlock the vehicle the open the respective rear door.  
2. Bring the slot into the corresponding position fig. 48.  
WARNING  
When the child safety lock is switched on, that door cannot be opened from the inside. This can result in people locking  
themselves inside the vehicle. In an emergency, they may not be able to exit the vehicle without assistance or help  
themselves.  
Never leave children or people requiring assistance unattended in the vehicle when the doors are locked.  
WARNING  
If you leave children, people requiring assistance or animals unattended in the vehicle, they may be subjected to very high  
or low temperatures. There is a risk of serious or fatal injuries.  
Never leave children, people requiring assistance or animals unattended in the vehicle.  
Troubleshooting  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
If the indicator light does not turn off  
The red LED light in the vehicle door flashes at short intervals and then stays on.  
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There is a malfunction in the locking system.  
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or  
authorized Volkswagen Service Facility.  
If the turn signals are not flashing  
The turn signals are not blinking as confirmation when locking the vehicle.  
1. Check that all of the doors, the trunk lid and the engine hood are closed.  
If the vehicle is locking automatically  
The vehicle will lock again automatically after approximately 45 seconds if all of the following conditions apply:  
The vehicle was unlocked using the vehicle key or Keyless Access with push-button start.  
The trunk lid was not opened.  
No door was opened.  
The ignition was not switched on  
Emergency locking and opening on vehicles with lock cylinder open  
1. For emergency unlocking, insert the vehicle key into the lock cylinder and turn it counterclockwise.  
For right-hand drive vehicles, turn the remote control vehicle key clockwise.  
Only the driver door opens and the anti-theft alarm system sounds.  
2. Switch on the ignition to switch off the anti-theft alarm system.  
3. The remaining doors can now be opened using the central locking button.  
1. For emergency locking, insert the vehicle key in the lock and turn it clockwise.  
For right-hand drive vehicles, turn the remote control vehicle key counterclockwise.  
All doors are locked and the anti-theft alarm system is activated.  
2. Check that all doors are locked.  
Locking with a second vehicle key  
For vehicles with Keyless Access with push-button start: The key inside the vehicle will be blocked from starting the engine if  
the vehicle is locked from the outside with a different vehicle key. However, an emergency start is possible.  
1. To enable the vehicle key inside the vehicle so that it can be used to start the engine as usual, press the  
remote control vehicle key inside the vehicle  
button on th  
Unlocking and locking the vehicle following airbag deployment  
The entire vehicle unlocks when an airbag deploys in a collision. The doors can be opened by firmly pulling on the door  
handles without a key.  
Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the accident:  
1. Switch the ignition off.  
2. Open the driver door and shut it again.  
3. Lock the vehicle.  
It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button cell battery in  
the vehicle is weak or drained. The vehicle can be manually unlocked or locked.  
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If there is no valid vehicle key in the vehicle or one is not detected, a message will appear in the instrument cluster display.  
This can occur if another signal interferes with the remote control vehicle key or if the remote control vehicle key is covered  
by an object, such as a metal case.  
Anti-theft alarm system  
The vehicle may be equipped with an anti-theft alarm system. The anti-theft alarm system monitors the doors, the hood, and  
the trunk lid. The anti-theft alarm system is automatically activated when you lock the vehicle. If an attempt is made to access  
the vehicle without using the appropriate vehicle key, this triggers the anti-theft alarm system, which emits audible and visual  
warning signals for up to five minutes.  
When is the alarm triggered?  
If a door that was unlocked manually using the vehicle key is opened.  
If the hood is opened.  
If the trunk lid is opened.  
If the ignition is switched on with an invalid vehicle key.  
If the 12 V vehicle battery is disconnected.  
If a bicycle rack that is paired with the anti-theft alarm system is unhitched.  
If trailer that is paired with the anti-theft alarm system is unhitched.  
If a device is connected to the diagnostic connection when the anti-theft alarm system is active.  
Switching off the alarm  
1. Unlock the vehicle with the  
unlock button on the vehicle key.  
Or: switch on the ignition using a valid vehicle key.  
2. For vehicles with Keyless Access with push-button start: when the vehicle key is in the unlocking range, grasp the door  
handle ⇒ “Keyless Access” with push-button start.  
The anti-theft alarm system will not work correctly if the 12 V vehicle battery is weak or drained.  
If you have integrated a trailer into the anti-theft alarm system, breaking the connection to the trailer may trigger the anti-  
theft alarm system ⇒ Trailer towing.  
Trunk lid  
Introduction  
On vehicles with Keyless Access, the trunk lid is automatically unlocked when opening ⇒ “Keyless Access” with push-button  
start.  
If individual door unlocking or the unlocking of one side of doors is activated in the Infotainment system settings for opening  
and closing, press the  
button on the remote control vehicle key twice to unlock the trunk lid.  
On vehicles with Keyless Access with push-button start, press the sensor on the inside of the driver or front passenger door  
handle twice depending on the setting.  
WARNING  
Uncontrolled or unintentional release: opening and closing the trunk lid can cause accidents and serious injuries.  
Do not open or close the trunk lid if anyone is in the way.  
Always keep the trunk lid closed while driving.  
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Close and lock the trunk lid and all doors when the vehicle is not in use.  
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.  
WARNING  
Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious  
injuries, illness or death, especially for very young children.  
Make sure that no one remains in the vehicle.  
Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter  
the luggage compartment, close the lid, and then lock themselves in.  
WARNING  
The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted on the  
trunk lid. If the trunk lid is not latched, it may open suddenly while driving. This may cause serious injuries.  
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.  
WARNING  
If there is a heavy load of snow or cargo on the trunk lid, the additional weight may cause the lid to lower, which can result  
in serious injuries.  
Never open the trunk lid if there is a heavy load of snow or cargo such as a cargo rack on it.  
Remove the snow or cargo before opening the trunk lid.  
If necessary, support the trunk lid or remove the cargo and/or snow before opening the trunk lid.  
WARNING  
Closing the trunk lid incorrectly may lead to the rear window shattering and cause serious injuries.  
Do not push the trunk lid closed with your hand on the rear window.  
NOTICE  
Using the opening mechanism incorrectly may damage the component and could prevent the trunk lid from closing.  
Never attach or secure cargo on the opening mechanism.  
NOTICE  
Using the rear window wiper incorrectly may damage the component and result in it breaking off.  
Never attach or secure cargo to the rear window wiper.  
NOTICE  
101  
Using the trunk lid or rear spoiler incorrectly may damage the component and result in it breaking off.  
Never attach or secure cargo on the trunk lid or rear spoiler.  
Opening and closing the trunk lid  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Fig. 49 In the trunk lid: Button to open the trunk lid (general example).  
Fig. 50 In the open trunk lid: handle for closing the trunk lid (general example).  
Opening the trunk lid  
1. To unlock the trunk lid, press the  
or  
button on the vehicle key.  
102  
2. Raise the trunk lid using the button fig. 49.  
Closing the trunk lid  
1. Pull the trunk lid downward carefully using the handle in the interior trim panel until it latches shut in the lock fig. 50, ⇒  
.
If the trunk lid is open or not closed correctly, an image in the digital instrument cluster display indicates this.  
The trunk lid locks automatically while driving.  
WARNING  
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.  
When opening the trunk lid, take care to pull it all the way up.  
When closing the trunk lid, make sure your hands are not within the closing range of the lid.  
If the trunk lid is not opened within several minutes after unlocking, it will lock again automatically.  
Power opening and closing the trunk lid  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
Fig. 51 In the open trunk lid: Button for power closing the trunk lid.  
Power opening the trunk lid  
1. To unlock the trunk lid, press and briefly hold the  
or  
button on the remote control vehicle key.  
Or: pull the button in the driver door upward ⇒ Central locking button.  
Or: press the button on the trunk lid.  
The trunk lid will open automatically.  
103  
Power closing the trunk lid  
1. Press the button in the trunk lid when it is open fig. 51.  
Or: pull the  
button in the driver door upward when the ignition is switched on until the trunk lid is closed.  
Or: On vehicles with Keyless Access with push-button start: briefly press and hold the  
button on the vehicle key. Th  
vehicle key must be nearby to use this feature.  
Or: Begin closing the trunk lid by hand until it closes by itself.  
The trunk lid is closed.  
Interrupting the opening or closing process  
1. Press the  
or  
button while the lid is opening or closing.  
Or: press the button on the trunk lid while the lid is opening or closing fig. 51.  
The trunk lid can now be moved by hand. It is necessary to use more force when doing this.  
Pressing the  
Chimes  
button again moves the trunk lid back to the original position.  
When the trunk lid is opened or closed from inside the vehicle or using the vehicle key, chimes will sound.  
Changing and saving the opening angle  
If the space behind or above the vehicle is not large enough to allow the trunk lid to open completely, you can change how far  
the trunk lid opens.  
1. Interrupt the opening process at the desired open position. It must be at least half open.  
2. Press and hold the  
button in the trunk lid until the emergency flashers start flashing fig. 51.  
The adjusted opening angle is saved.  
There will be an audible signal and the emergency flashers will flash to indicate that the setting was saved.  
WARNING  
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.  
When closing the trunk lid, make sure your hands are not within the closing range of the lid.  
NOTICE  
If you open or close the trunk lid when there is not enough space, this may cause damage.  
Before opening or closing the trunk lid, check whether there is enough room, e.g. in garages.  
Trunk lid with Easy Open motion sensor  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
104  
Fig. 52 General example of the sensor-controlled luggage compartment opener (Easy Open).  
If a valid vehicle key is located near the trunk lid, the trunk lid can be unlocked and opened with foot motion.  
1. Position your foot behind the middle of the bumper.  
2. Quickly swing the lower part of your leg close to the bumper fig. 52.  
3. Quickly remove the lower part of your leg once more from the bumper.  
Visual feedback is given via the turn signals. The trunk lid will open.  
The trunk lid will lock automatically after it closes if the vehicle was previously locked and there is not a valid vehicle key insid  
the vehicle.  
Activating or deactivating the Easy Open function  
The Easy Open function can be activated and deactivated in the Infotainment system:  
1. Select the Vehicle menu.  
2. Select the Settings submenu.  
3. Scroll down the list and assign the settings under Opening and closing.  
The sensor-controlled luggage compartment opener (Easy Open) function may be triggered inadvertently in the  
following situations:  
During refueling operations in which a tank hose is brought to the lower rear area of the vehicle.  
If there is a sweeping motion under the rear bumper.  
If a strong stream of water or steam passes.  
During maintenance and repair work in the area of the rear bumper.  
If there are moving gates in the vicinity of the bumper.  
CAUTION  
105  
If a valid vehicle key is detected near the trunk lid, the sensor-controlled luggage compartment opener (Easy Open)  
function may trigger unintentionally and open the trunk lid in some cases. If the trunk lid opens unintentionally, it may  
cause injuries to people and/or damage to objects within the trunk lid’s range of motion.  
After parking the vehicle, switch off the sensor-controlled luggage compartment opener (Easy Open) function via  
the Infotainment system if you park close to obstacles, e.g. street lamps, posts and garage doors, or if you park in  
an underground car park with a low ceiling.  
Always make sure that no valid vehicle keys are left unattended near the trunk lid.  
Always turn off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment  
system before any and all maintenance and repair work is performed on the vehicle.  
Always turn off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment  
system before washing the vehicle.  
Always switch off the sensor-controlled luggage compartment opener (Easy Open) function via the Infotainment  
system before mounting a bicycle rack or hitching a trailer ⇒  
Introduction.  
Troubleshooting  
Please read the introductory information and heed the Warnings and Notice ⇒  
and Introduction.  
If the automatic trunk lid will not open or close  
1. Check if the trunk lid is being blocked by an object.  
The trunk lid can be moved by hand. It is necessary to use more force when doing this.  
If the trunk lid is operated too frequently within a short period of time, then the lid motor will automatically switch off to  
reduce the risk of overheating. Until the lid motor has cooled down, the trunk lid can be opened and closed by hand using  
extra force.  
When in trailer mode, the power trunk lid can only be opened and closed at the trunk lid.  
If the 12 V vehicle battery is disconnected or the fuse is malfunctioning, the trunk lid must be closed by hand.  
If all turn signals flash four times  
The vehicle key that was last used is still in the vehicle.  
1. Remove the key and lock the vehicle.  
If the manual trunk lid is difficult to move  
The mechanism for opening the trunk lid may not always work automatically when the outside temperatures are around the  
freezing point.  
1. Guide the trunk lid farther upward by hand.  
The Easy Open sensor function is not working  
Easy Open only works when the ignition is switched off.  
Clean the sensors in the rear bumper.  
The trailer hitch is extended.  
The vehicle was retrofitted with a trailer hitch.  
Easy Open may be deactivated in heavy precipitation to reduce the risk of false activation.  
Windows  
106  
Opening and closing the windows  
Fig. 53 In the driver door: Power window buttons.  
Opening the window: press the switch.  
Closing the window: pull the switch.  
Deactivating the power window buttons in the rear doors: press the switch.  
This button is only located in the driver door.  
The windows can still be opened or closed using the switches in the doors for a brief period after the ignition has been  
switched off, as long as the driver’s or front passenger door is not opened.  
One-touch opening and closing function  
The one-touch opening and closing function allows the windows to be completely opened or closed. To use this feature, do no  
hold the window switch up or down.  
To start the one-touch closing function, pull the window switch upward briefly to the second level.  
To start the one-touch opening function, press the window switch downward briefly to the second level.  
To stop the one-touch opening or closing function, pull or press the switch for that window again.  
Convenience opening and closing  
Opening  
The windows can be opened from outside the vehicle using the vehicle key when the ignition is switched off.  
1. Press and hold the unlock button on the vehicle key.  
2. To stop the function, release the unlock button.  
Closing  
1. On vehicles with Keyless Access with push-button start: press the sensor surface or locking button on the door handle fo  
a few seconds, until the windows are closed ⇒ “Keyless Access” with push-button start. The vehicle key must be nearby  
to use this feature.  
When all of the windows and the power sunroof are closed, the turn signals will blink once as a confirmation.  
2. To stop the function, remove your finger from the sensor or switch.  
You can select the convenience opening settings in the Vehicle settings menu in the Infotainment system.  
107  
WARNING  
Careless or unintended use of the power windows can cause serious injuries.  
Do not open or close the power windows if anyone is in the way.  
Always take all vehicle keys with you when leaving the vehicle.  
Note that the windows can still be opened or closed using the door buttons for a brief period after the ignition has  
been switched off, as long as the driver's or front passenger door is not opened.  
When driving with children seated on the rear bench seat, always disable the rear power windows so that the  
windows cannot be opened or closed.  
WARNING  
If the vehicle is locked, the windows can no longer be opened and will prevent people from escaping from the vehicle  
interior. In an emergency, this could cause serious or fatal injuries.  
Never leave children or people requiring assistance unattended in the vehicle when the vehicle is locked.  
NOTICE  
If the windows are open, precipitation can enter the vehicle and soak the interior equipment, which could restrict the  
function of the controls or damage them.  
Close all windows if there is precipitation.  
If the power windows are malfunctioning, the one-touch opening and closing function and the pinch protection may not  
function correctly. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen  
dealer or authorized Volkswagen Service Facility.  
Convenience opening and closing only functions if the one-touch opening and closing function is activated for all the  
power windows.  
Power window pinch protection  
The power window pinch protection can reduce the risk of being pinched and injured when the windows are closing.  
If the window cannot close due to resistance or an obstacle, then the window will reopen immediately ⇒  
1. Check why the window did not close.  
.
2. Try again to close the window.  
If the window will not close again, then the pinch protection will be disabled for several seconds.  
If the window still cannot close, then the window will stop at the place where it meets resistance. If you pull on the power  
window switch again within a few seconds, the window will close without pinch protection ⇒  
.
Closing windows without pinch protection  
1. Try to close the window again within a few seconds by holding the power window switch. This will disable the pinch  
protection.  
If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is resistance  
to the window moving or an obstacle is blocking the window, then the window will reopen automatically.  
108  
2. If the window still cannot close, then contact a suitably qualified professional. Volkswagen recommends contacting an  
authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
WARNING  
Closing the window when pinch protection is disabled can result in serious injuries.  
Always be careful when closing the windows.  
Do not close windows if anyone is in the way.  
Note that the pinch protection does not prevent fingers or body parts from being trapped against the window frame.  
Pinch protection is also active during convenience closing.  
Troubleshooting  
One-touch up/down feature  
If the 12 V vehicle battery is disconnected or drained when the windows are not completely closed, then the one-touch  
up/down feature will not work. It must be reprogrammed using the following steps:  
1. Switch the ignition on.  
2. Close all windows and doors.  
3. Pull the switch for the desired window and hold it in that position for several seconds.  
4. Release the switch, then pull it upward again and hold it.  
The one-touch up and down features will then be fully functional.  
The automatic power windows can be reprogrammed individually, or multiple windows can be reprogrammed at the same  
time.  
Controls are responding differently than expected  
Moisture, dirt and grease may limit the functioning of the controls.  
1. Always keep the control panels clean and dry.  
Sunroof  
Opening and closing the tilting and sliding panoramic sunroof  
The term “sunroof” is used as a synonym for the panoramic sliding/tilting sunroof.  
109  
Fig. 54 In the headliner: Control for the tilting and sliding panoramic sunroof.  
Open or close the tilting and sliding panoramic sunroof.  
Tilt the tilting and sliding panoramic sunroof, close the tilting and sliding panoramic sunroof or stop the automatic  
process.  
The  
control can be operated in two ways: Swiping and tapping.  
Swipe: Fully or partially open and close the roof.  
Tap: Fully or partially tilt, open or close the roof.  
You can stop the automatic process by tapping the control again.  
Opening the power sunroof  
Automatic process: swipe back on the  
Manual process: swipe back on the  
control fig. 54.  
control and hold.  
Closing the power sunroof  
Automatic process: swipe forward on the  
Manual process: swipe forward on the  
control fig. 54.  
control and hold.  
Tilting the power sunroof  
Automatic process: Briefly tap the center of the  
Manual process: Tap the control and hold.  
button fig. 54.  
Tilting the tilting and sliding panoramic sunroof is only possible when the roof is closed. If necessary, close the roof  
beforehand.  
Closing the power sunroof when tilted  
1. Briefly tap the center of the  
button fig. 54.  
110  
Stopping the automatic opening or closing process  
1. Tap the button again fig. 54.  
WARNING  
Careless or unintended use of the power sunroof may cause serious or fatal injuries.  
Do not open or close the power sunroof if anyone is in its path.  
Note that the power sunroof can still be opened or closed for a brief period after the ignition has been switched off,  
as long as the driver's or front passenger door has not been opened.  
WARNING  
If you leave vehicle keys unattended in the vehicle, children or unauthorized people may lock the vehicle, start the engine,  
switch on the ignition or activate the power sunroof. This can cause accidents and serious or fatal injuries.  
Always take all vehicle keys with you when leaving the vehicle.  
CAUTION  
Depending on the vehicle equipment, the tilted position of the tilting and sliding panoramic sunroof may change  
automatically above a certain speed to reduce wind noise. When it moves, the tilting and sliding panoramic sunroof can  
cause damage and injuries.  
Always ensure that no body parts or objects are within the opening range of the power sunroof.  
NOTICE  
Opening or tilting the power sunroof when there is precipitation, particularly snow and ice, may cause damage to the  
vehicle interior and the electrical system.  
Remove snow and ice from the vehicle roof before using the power sunroof in winter temperatures.  
Always close the power sunroof before leaving the vehicle and when there is precipitation.  
NOTICE  
If you use a power sunroof with a roof rack mounted, the power sunroof may be damaged.  
Keep the power sunroof closed when using a roof rack.  
Remove leaves and other loose objects from the power sunroof guide rails regularly, either by hand or with a vacuum  
cleaner.  
The pinch protection will not function correctly if the sunroof is malfunctioning. Contact a suitably qualified professional.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
Tilting and sliding panoramic sunroof convenience opening and closing  
Convenience opening and closing  
111  
The sunroof can be opened and closed from outside the vehicle using the vehicle key.  
Does not apply to the US or Canada: Press and hold the unlock or lock button on the vehicle key. The tilting and sliding  
panoramic sunroof and the blind are opened or closed.  
For vehicles with Keyless Access with push-button start: Hold your finger on the unlock sensor in the door handle for  
several seconds until the tilting and sliding panoramic sunroof is closed ⇒ Unlocking or locking using Keyless Access .  
Remove your finger from the unlock or lock button to stop the function.  
When using the convenience closing function, all windows in the doors and the sunroof will be closed. When all of the window  
and the power sunroof are closed, the turn signals will blink once as a confirmation.  
Settings for the sunroof can be adjusted in the vehicle settings in the Infotainment system. You can activate convenience  
opening in the Infotainment system.  
Sunroof pinch protection  
The pinch protection reduces the risk of pinching injuries ⇒  
. If the sunroof is obstructed while it is closing, it will open  
again automatically.  
1. Check why the sunroof is not closing.  
2. Try again to close the sunroof.  
3. If the sunroof is still not able to close, close the sunroof without pinch protection.  
Closing the sunroof without pinch protection  
1. Try again to close the sunroof.  
2. If the power sunroof still cannot be closed, swipe forward over the function key  
within 5 seconds and hold until the  
power sunroof is completely closed ⇒ Opening and closing the tilting and sliding panoramic sunroof .  
3. If the power sunroof still cannot close, then contact a suitably qualified professional. Volkswagen recommends contacting  
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
If you release the button during the closing process, the power sunroof will open again automatically.  
WARNING  
Closing the power sunroof without pinch protection may result in serious or fatal injuries.  
Always be careful when closing the power sunroof.  
Do not close the power sunroof if anyone is in its way, especially if it is closing without pinch protection.  
Note that the pinch protection does not prevent fingers or body parts from being trapped against the roof frame.  
Pinch protection also occurs when convenience closing the windows and sunroof with the vehicle key.  
Troubleshooting  
If the sunroof is not closing  
The sunroof only works when the ignition is on. The sunroof can still be opened or closed for a brief period after the  
ignition has been switched off, as long as the driver’s or front passenger's door has not been opened.  
If it is not possible to close the sunroof using the power controls, the sunroof must be closed manually. Some vehicle  
components must be removed in order to close the sunroof manually. Contact a suitably qualified professional.  
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.  
112  
Controls are responding differently than expected  
Moisture, dirt and grease may limit the functioning of the controls.  
1. Always keep the control panels clean and dry.  
113  

Related Topics

Vehicle key
Synchronizing a vehicle key
Troubleshooting
?Keyless Access? with push-button start
Doors and central locking
Anti-theft alarm system
Trunk lid
Opening and closing the trunk lid
Power opening and closing the trunk lid
Trunk lid with Easy Open motion sensor
Windows
Sunroof

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